WO2008002895A3 - Enregistrement hybride de communications - Google Patents

Enregistrement hybride de communications Download PDF

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Publication number
WO2008002895A3
WO2008002895A3 PCT/US2007/072083 US2007072083W WO2008002895A3 WO 2008002895 A3 WO2008002895 A3 WO 2008002895A3 US 2007072083 W US2007072083 W US 2007072083W WO 2008002895 A3 WO2008002895 A3 WO 2008002895A3
Authority
WO
WIPO (PCT)
Prior art keywords
recording
communications
resources
controller
operative
Prior art date
Application number
PCT/US2007/072083
Other languages
English (en)
Other versions
WO2008002895A2 (fr
Inventor
Christopher D Blair
Richard L Heap
Dan Spohrer
Original Assignee
Verint Americas Inc
Christopher D Blair
Richard L Heap
Dan Spohrer
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Verint Americas Inc, Christopher D Blair, Richard L Heap, Dan Spohrer filed Critical Verint Americas Inc
Priority to CA002655679A priority Critical patent/CA2655679A1/fr
Publication of WO2008002895A2 publication Critical patent/WO2008002895A2/fr
Publication of WO2008002895A3 publication Critical patent/WO2008002895A3/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/64—Hybrid switching systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/30—Network architectures or network communication protocols for network security for supporting lawful interception, monitoring or retaining of communications or communication related information
    • H04L63/304—Network architectures or network communication protocols for network security for supporting lawful interception, monitoring or retaining of communications or communication related information intercepting circuit switched data communications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2281—Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Computer Security & Cryptography (AREA)
  • Technology Law (AREA)
  • Computer Hardware Design (AREA)
  • Computing Systems (AREA)
  • General Engineering & Computer Science (AREA)
  • Telephonic Communication Services (AREA)
  • Facsimiles In General (AREA)

Abstract

La présente invention concerne des systèmes et procédés pour enregistrer des communications. Dans ce but, un système représentatif intègre des ressources d'enregistrement et un dispositif de commande d'enregistrement. La fonction des ressources d'enregistrement est d'enregistrer des informations qui correspondent aux communications, les communications étant fournies dans de multiples formats de communications et/ou mettant en jeu des dispositifs et chemins à caractéristiques et les capacités variables. Le dispositif de commande d'enregistrement est couplé communicativement à chacune des ressources d'enregistrement. Le dispositif de commande d'enregistrement a pour fonctions de : surveiller les communications ; déterminer l'adéquation et la disponibilité des ressources d'enregistrement pour enregistrer les communications ; analyser une hiérarchie d'enregistrement ; et attribuer au moins une ressource disponible parmi les ressources d'enregistrement pour enregistrer une communication désignée parmi les communications sur la base de l'adéquation et de la disponibilité déterminées et de la hiérarchie d'enregistrement.
PCT/US2007/072083 2006-06-27 2007-06-26 Enregistrement hybride de communications WO2008002895A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CA002655679A CA2655679A1 (fr) 2006-06-27 2007-06-26 Enregistrement hybride de communications

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/475,683 US20070297578A1 (en) 2006-06-27 2006-06-27 Hybrid recording of communications
US11/475,683 2006-06-27

Publications (2)

Publication Number Publication Date
WO2008002895A2 WO2008002895A2 (fr) 2008-01-03
WO2008002895A3 true WO2008002895A3 (fr) 2008-06-19

Family

ID=38846455

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2007/072083 WO2008002895A2 (fr) 2006-06-27 2007-06-26 Enregistrement hybride de communications

Country Status (3)

Country Link
US (1) US20070297578A1 (fr)
CA (1) CA2655679A1 (fr)
WO (1) WO2008002895A2 (fr)

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US8094790B2 (en) 2005-05-18 2012-01-10 Mattersight Corporation Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center
US8599747B1 (en) * 2006-12-20 2013-12-03 Radisys Canada Inc. Lawful interception of real time packet data
US8718262B2 (en) 2007-03-30 2014-05-06 Mattersight Corporation Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication
US8023639B2 (en) 2007-03-30 2011-09-20 Mattersight Corporation Method and system determining the complexity of a telephonic communication received by a contact center
US10419611B2 (en) 2007-09-28 2019-09-17 Mattersight Corporation System and methods for determining trends in electronic communications
US8509078B2 (en) * 2009-02-12 2013-08-13 Microsoft Corporation Bufferless routing in on-chip interconnection networks
US8422641B2 (en) * 2009-06-15 2013-04-16 Calabrio, Inc. Distributed record server architecture for recording call sessions over a VoIP network
US9609137B1 (en) * 2011-05-27 2017-03-28 Verint Americas Inc. Trading environment recording
US8601118B2 (en) * 2011-06-13 2013-12-03 Juniper Networks, Inc. Prioritizing lawful intercept sessions
US9049197B2 (en) * 2013-03-15 2015-06-02 Genesys Telecommunications Laboratories, Inc. System and method for handling call recording failures for a contact center
US10389617B1 (en) * 2015-09-18 2019-08-20 Amazon Technologies, Inc. Web-based computing system with continuous burn-in testing

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Also Published As

Publication number Publication date
WO2008002895A2 (fr) 2008-01-03
CA2655679A1 (fr) 2008-01-03
US20070297578A1 (en) 2007-12-27

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