WO2007073056A1 - Real-time dialog and guidance service system provided to visitors by website operator in order to secure customers - Google Patents

Real-time dialog and guidance service system provided to visitors by website operator in order to secure customers Download PDF

Info

Publication number
WO2007073056A1
WO2007073056A1 PCT/KR2006/005433 KR2006005433W WO2007073056A1 WO 2007073056 A1 WO2007073056 A1 WO 2007073056A1 KR 2006005433 W KR2006005433 W KR 2006005433W WO 2007073056 A1 WO2007073056 A1 WO 2007073056A1
Authority
WO
WIPO (PCT)
Prior art keywords
operator
user
website
dialog
function
Prior art date
Application number
PCT/KR2006/005433
Other languages
French (fr)
Inventor
Yong Jung Bang
Original Assignee
Yong Jung Bang
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Yong Jung Bang filed Critical Yong Jung Bang
Publication of WO2007073056A1 publication Critical patent/WO2007073056A1/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/50—Business processes related to the communications industry
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]

Definitions

  • the present invention relates to a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers.
  • a web server users are assigned with unique temporary IDs, which are automatically created using an IP and a session. It is thus possible to solve users' inconvenience of having to use a website simply, such as member subscription or login.
  • An operator can assign temporary IDs to all users as soon as they access a web server through an operator server. Thus, the operator can first attempt a dialog to all visitors, and can transfer a variety of messages to the visitors. It enables positive marketing to users who visit the website, thus constructing rapid information transfer and reliability between the users and the operator.
  • the operator can find out information, which is difficult for a user to find within the website, can instantly move the screen of the user sever, and can open a new window to the user. Furthermore, in a state where the operator logs in the operator server, if a user requests a dialog through the web server, the operator server can inform the operator of the fact through alarm. It is unnecessary to download an additional program when using a website, such as dialog or chatting.
  • Cyworld has a function of exchanging instant messages in real-time, but has a form in which members exchange instant messages after login. Cyworld is not a dialog (chatting window) form.
  • chatting sites require an ActiveX program or an execution program to be installed in a personal server in order to perform chatting without member subscription.
  • some sites provided a real-time chatting (dialog) with an operator after login after member subscription, but now have all stopped service.
  • the site adopted a simple bulletin modified form in which all persons can share information in opened space not an 1 : 1 form of a website visitor and an operator. In this case, a visitor became not a unique ID, hindering separate dialog.
  • an operator can attempt a dialog to all visitors and can transfer a variety of messages to the visitors, enabling positive marketing to users who visit the website and thus constructing rapid information transfer and reliability between the users and the operator, the operator can also find out information, which is difficult for a user to find within the website, instantly move the screen of the user sever, and open a new window to the user, in a state where the operator logs in the operator server, if a user requests a dialog through the web server, the operator server can inform the operator of the fact through alarm, and it is unnecessary to download an additional program when using a website, such as dialog or chatting.
  • the present invention has been made to solve the above problems occurring in the prior art, and it is an object of the present invention is to provide a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers, in which it can solve users' inconvenience of having to use a website simply, such as member subscription or login, by automatically generating unique temporary IDs using the users' IP and session in a web server and assigning the temporary IDs to the users.
  • Another object of the present invention is to provide a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers, in which an operator can assign temporary IDs to all users as soon as they access a web server through an operator server, and the operator can attempt a dialog to all visitors and transfer a variety of messages to the visitors, thus enabling positive marketing to users who visit a website and thus constructing rapid information transfer and reliability between the users and the operator.
  • Still another object of the present invention is to provide a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers, in which an operator can find out information, which is difficult for a user to find within a website, instantly move the screen of a user sever, and open a new window to the user.
  • further another object of the present invention is to provide a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers, in which in a state where an operator logs in an operator server, if a user requests a dialog through a web server, the operator server informs the operator of the fact through alarm.
  • further another object of the present invention is to provide a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers, in which member access and general visitor access can be classified in a visitor list of a manager page, and therefore an operator can employ an access method to visitors variously and efficiently.
  • FIG. 1 is a block diagram for illustrating a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers according to an embodiment of the present invention.
  • FIG. 2 is a block diagram for illustrating a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers according to another embodiment of the present invention.
  • FIG. 3 is a conceptual view for describing dialog and access management between an operator and users employing the systems of the present invention.
  • FIG. 4 is a view illustrating a user screen displayed when an operator logs in according to an embodiment of the present invention.
  • FIG. 21 is a view illustrating a user screen displayed when an operator logs in according to an embodiment of the present invention.
  • FIG. 5 is a view illustrating a user screen displayed when an operator logs out according to an embodiment of the present invention.
  • FIG. 6 is a view illustrating a screen in which a temporary ID is assigned to a visitor list according to an embodiment of the present invention.
  • FIG. 7 is a view illustrating a screen on which a dialog window is popped up by clicking a visitor ID according to an embodiment of the present invention.
  • FIG. 8 is a view illustrating a dialog window screen of an operator according to an embodiment of the present invention.
  • FIG. 9 is a view illustrating a dialog window screen of a user according to an embodiment of the present invention.
  • FIG. 10 is a view illustrating a dialog window screen of an operator, for changing a user's web page according to an embodiment of the present invention.
  • FIG. 11 is a view illustrating a user screen modified by an operator according to an embodiment of the present invention.
  • FIG. 12 is a view illustrating a blocking menu of a visitor list of an operator page, for allowing an operator to block dialog so that a dialog window figure A is not seen by bad members according to an embodiment of the present invention.
  • a real-time dialog and guidance service system includes a user server having a function of allowing a user to gain access to a website or terminate the access to the website; and a web server having a function of, when the user gains access to the website through the user server, reading the user's session and IP to automatically create the user's unique temporary ID in order to discriminate the unique temporary ID from member login access, a function of databasing the created temporary ID, a function of automatically becoming extinct the created temporary ID when the session is terminated, and a function of removing the created temporary ID from a database.
  • a real-time dialog and guidance service system includes a user server having a function of allowing a user to gain access to a website or terminate the access to the website, and a function of sending a dialog between temporary IDs of users or conversation contents between a user and a login operator ID, storing received conversation contents, and sending and storing a message in order for each ID (the user and the operator) to confirm the conversation contents from the stored contents through automatic scanning in real-time; a web server having a function of, when the user gains access to the website through the user server, automatically creating the user's unique temporary ID by reading the user's session and IP in order to discriminate the unique temporary ID from member login access, or allowing the user to input a conversation title in order to automatically assign the input conversation title as a unique user ID, a function of databasing the created temporary ID, a function of automatically becoming extinct the temporary ID when the session is terminated, a function of removing the created temporary ID from a database, a function of setting the
  • the operator instantly moves the user to a desired web page screen or shows a new window to the user, by using an ID, an IP and a session in order to show a desired web page or information to the user.
  • the operator server in a state where the operator logs in to the operator server, if the user requests a dialogue through the web server, the operator server informs the operator of the fact through alarm.
  • FIG. 1 is a block diagram for illustrating a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers according to an embodiment of the present invention.
  • FIG. 2 is a block diagram for illustrating a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers according to another embodiment of the present invention.
  • the real-time dialog and guidance service system includes a user server 100, a web server 200 and an operator server 300.
  • the function of each of the servers is described below.
  • the user server 100 has a function of allowing a user to gain access to a website or terminate the access to the website, and a function of sending a dialog between temporary IDs of users or conversation contents between a user and a login operator ID, storing received conversation contents, and sending and storing a message in order for each ID (the user and the operator) to confirm the conversation contents from the stored contents through automatic scanning in real-time.
  • the web server 200 has a function of, when the user gains access to the website through the user server, automatically creating the user's unique temporary ID by reading the user's session and IP in order to discriminate the unique temporary ID from member login access, or allowing the user to input a conversation title in order to automatically assign the input conversation title as a unique user ID, a function of databasing the created temporary ID, a function of automatically becoming extinct the temporary ID when the session is terminated, a function of removing the created temporary ID from a database, a function of setting the databased temporary ID list to be displayed to only the operator or all visitors, a function of setting a displayed operator ID to be displayed to all visitors, or checking a operator login state (refer to a figure F in FIG.
  • the operator server 300 has a function of allowing the operator to log in to a website therethrough and view a databased temporary ID list, and a function of sending a dialog between the user's temporary IDs or conversation contents between a user and a login operator ID, storing received conversation contents, and sending and storing a message in order for each ID (the user and the operator) to confirm the conversation contents through automatic scanning in real-time.
  • the operator can instantly move a page or information, which is desired by the user, to a desired page screen using an ID, an IP and a session. Furthermore, when the operator logs in to the operator server, if the user requests a dialog through the web server, the operator server can inform the operator of the fact through alarm.
  • FIG. 3 is a conceptual view for describing dialog and access management between an operator and users employing the systems of the present invention.
  • the operator can have a talk with a plurality of users (that is, visitors) at the same time, and can manage a plurality of visitors.
  • FIG. 4 is a view illustrating a user screen displayed when an operator logs in according to an embodiment of the present invention.
  • all user who gain access to a website can confirm the operator's login state as illustrated by A (a dialog window).
  • A a dialog window
  • the operator server can notify the operator of the fact through alarm.
  • FIG. 5 is a view illustrating a user screen displayed when an operator logs out according to an embodiment of the present invention.
  • FIG. 6 is a view illustrating a screen in which a temporary ID is assigned to a visitor list according to an embodiment of the present invention.
  • FIG. 7 is a view illustrating a screen on which a dialog window is popped up by clicking a visitor ID according to an embodiment of the present invention.
  • the operator can first attempt a dialog by popping up the dialog window by clicking on the ID list of users of the figure B in the operator screen, or the user can first attempt a dialog through writing in the figure A as illustrated in FIG. 4. Furthermore, as illustrated in FIG. 6, if users are allowed to see the visitor list, they can have a talk with each other by clicking on their IDs.
  • FIG. 8 is a view illustrating a dialog window screen of an operator according to an embodiment of the present invention.
  • FIG. 9 is a view illustrating a dialog window screen of a user according to an embodiment of the present invention.
  • dialog contents are displayed on the dialog window of the operator and the user.
  • the operator can pop up several dialog windows, and can guide dialog with several visitors.
  • the operator can block a dialog attempt by bad members.
  • FIG. 10 is a view illustrating a dialog window screen of an operator, for changing a user's web page according to an embodiment of the present invention.
  • FIG. 11 is a view illustrating a user screen modified by an operator according to an embodiment of the present invention.
  • FIG. 10 if a user questions "Ink-stick rubbing store", the operator clicks on a screen to be displayed to the user, copies a corresponding address figure D of a Window address window, automatically inputs the copied figure to a modified figure C of a web page of the user, and instantly changes and shows the user screen using a corresponding IP, session and ID.
  • FIG. 11 illustrates the user's web page moved by the operator. This is described below in more detail.
  • an address input window is configured in which the operator can input the address of a web page to be displayed to the user in a dialog window page in which the user and the operator have a talk with each other.
  • the operator inputs an address and clicks on a website, the contents of a web database is changed.
  • the user can see a user page in which a corresponding connection page is displayed as a new window (or a sub page of a corresponding page) input by the operator with reference to the changed contents of the web database.
  • FIG. 12 is a view illustrating a blocking menu of a visitor list of an operator page, for allowing an operator to block dialog so that the dialog window (figure A) is not seen by bad members according to an embodiment of the present invention.
  • the operator can block a dialog so that the dialog window
  • a web server users are assigned with unique temporary IDs, which are automatically created using an IP and a session. It is thus possible to solve users' inconvenience of having to use a website simply, such as member subscription or login.
  • An operator can assign temporary IDs to all users as soon as they access a web server through an operator server. Thus, the operator can first attempt a dialog to all visitors, and can transfer a variety of messages to the visitors. It enables positive marketing to users who visit the website, thus constructing rapid information transfer and reliability between the users and the operator. The operator can find out information, which is difficult for a user to find within the website, can instantly move the screen of the user sever, and can open a new window to the user.
  • the operator server can inform the operator of the fact through alarm. It is unnecessary to download an additional program when using a website, such as dialog or chatting.

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Theoretical Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Tourism & Hospitality (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Resources & Organizations (AREA)
  • Primary Health Care (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • General Engineering & Computer Science (AREA)
  • Multimedia (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

The present invention relates to a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers. According to the present invention, in a web server, users are assigned with unique temporary IDs, which are automatically created using an IP and a session. It is thus possible to solve users' inconvenience of having to use a website simply, such as member subscription or login. An operator can assign temporary IDs to all users as soon as they access a web server through an operator server. Thus, the operator can first attempt a dialog to all visitors, and can transfer a variety of messages to the visitors. It enables positive marketing to users who visit the website, thus constructing rapid information transfer and reliability between the users and the operator. The operator can find out information, which is difficult for a user to find within the website, can instantly move the screen of the user sever, and can open a new window to the user. Furthermore, in a state where the operator logs in the operator server, if a user requests a dialog through the web server, the operator server can inform the operator of the fact through alarm. It is unnecessary to download an additional program when using a website, such as dialog or chatting.

Description

Description
REAL-TIME DIALOG AND GUIDANCE SERVICE SYSTEM
PROVIDED TO VISITORS BY WEBSITE OPERATOR IN
ORDER TO SECURE CUSTOMERS
Technical Field
[1] The present invention relates to a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers. Particularly, in a web server, users are assigned with unique temporary IDs, which are automatically created using an IP and a session. It is thus possible to solve users' inconvenience of having to use a website simply, such as member subscription or login. An operator can assign temporary IDs to all users as soon as they access a web server through an operator server. Thus, the operator can first attempt a dialog to all visitors, and can transfer a variety of messages to the visitors. It enables positive marketing to users who visit the website, thus constructing rapid information transfer and reliability between the users and the operator. The operator can find out information, which is difficult for a user to find within the website, can instantly move the screen of the user sever, and can open a new window to the user. Furthermore, in a state where the operator logs in the operator server, if a user requests a dialog through the web server, the operator server can inform the operator of the fact through alarm. It is unnecessary to download an additional program when using a website, such as dialog or chatting.
[2]
Background Art
[3] In the prior art, in order to employ information such as contents, a community and counsel, users who access a website require databased (OfB) unique IDs. Even when website information is simply used, users have to experience an unnecessary user ID registration process.
[4] Furthermore, a variety of types related to conventional dialog and guidance services are described.
[5] First, Cyworld has a function of exchanging instant messages in real-time, but has a form in which members exchange instant messages after login. Cyworld is not a dialog (chatting window) form.
[6] Second. SayClub enables chatting between members without installing a chatting program, but requires members to login after member subscription.
[7] Third, some of chatting sites require an ActiveX program or an execution program to be installed in a personal server in order to perform chatting without member subscription. [8] Fourth, some sites provided a real-time chatting (dialog) with an operator after login after member subscription, but now have all stopped service. The site adopted a simple bulletin modified form in which all persons can share information in opened space not an 1 : 1 form of a website visitor and an operator. In this case, a visitor became not a unique ID, hindering separate dialog.
[9] All the conventional sites require that a program for member subscription or a dialog/counsel community be installed. However, the present invention can provide a smooth community between users and an operator without member subscription or the installation of a program.
[10] Therefore, there is an urgent need for the development of a system in which users' inconvenience of having to use a website simply can be solved, an operator can attempt a dialog to all visitors and can transfer a variety of messages to the visitors, enabling positive marketing to users who visit the website and thus constructing rapid information transfer and reliability between the users and the operator, the operator can also find out information, which is difficult for a user to find within the website, instantly move the screen of the user sever, and open a new window to the user, in a state where the operator logs in the operator server, if a user requests a dialog through the web server, the operator server can inform the operator of the fact through alarm, and it is unnecessary to download an additional program when using a website, such as dialog or chatting.
[H]
Disclosure of Invention
Technical Problem
[12] Accordingly, the present invention has been made to solve the above problems occurring in the prior art, and it is an object of the present invention is to provide a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers, in which it can solve users' inconvenience of having to use a website simply, such as member subscription or login, by automatically generating unique temporary IDs using the users' IP and session in a web server and assigning the temporary IDs to the users.
[13] Furthermore, another object of the present invention is to provide a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers, in which an operator can assign temporary IDs to all users as soon as they access a web server through an operator server, and the operator can attempt a dialog to all visitors and transfer a variety of messages to the visitors, thus enabling positive marketing to users who visit a website and thus constructing rapid information transfer and reliability between the users and the operator. [14] Furthermore, still another object of the present invention is to provide a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers, in which an operator can find out information, which is difficult for a user to find within a website, instantly move the screen of a user sever, and open a new window to the user. [15] Furthermore, further another object of the present invention is to provide a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers, in which in a state where an operator logs in an operator server, if a user requests a dialog through a web server, the operator server informs the operator of the fact through alarm. [16] Furthermore, further another object of the present invention is to provide a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers, in which member access and general visitor access can be classified in a visitor list of a manager page, and therefore an operator can employ an access method to visitors variously and efficiently.
Brief Description of the Drawings [17] FIG. 1 is a block diagram for illustrating a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers according to an embodiment of the present invention. [18] FIG. 2 is a block diagram for illustrating a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers according to another embodiment of the present invention. [19] FIG. 3 is a conceptual view for describing dialog and access management between an operator and users employing the systems of the present invention. [20] FIG. 4 is a view illustrating a user screen displayed when an operator logs in according to an embodiment of the present invention. [21] FIG. 5 is a view illustrating a user screen displayed when an operator logs out according to an embodiment of the present invention. [22] FIG. 6 is a view illustrating a screen in which a temporary ID is assigned to a visitor list according to an embodiment of the present invention. [23] FIG. 7 is a view illustrating a screen on which a dialog window is popped up by clicking a visitor ID according to an embodiment of the present invention. [24] FIG. 8 is a view illustrating a dialog window screen of an operator according to an embodiment of the present invention. [25] FIG. 9 is a view illustrating a dialog window screen of a user according to an embodiment of the present invention. [26] FIG. 10 is a view illustrating a dialog window screen of an operator, for changing a user's web page according to an embodiment of the present invention.
[27] FIG. 11 is a view illustrating a user screen modified by an operator according to an embodiment of the present invention.
[28] FIG. 12 is a view illustrating a blocking menu of a visitor list of an operator page, for allowing an operator to block dialog so that a dialog window figure A is not seen by bad members according to an embodiment of the present invention.
[29]
Mode for the Invention
[30] To achieve the above objects, a real-time dialog and guidance service system according to the present invention includes a user server having a function of allowing a user to gain access to a website or terminate the access to the website; and a web server having a function of, when the user gains access to the website through the user server, reading the user's session and IP to automatically create the user's unique temporary ID in order to discriminate the unique temporary ID from member login access, a function of databasing the created temporary ID, a function of automatically becoming extinct the created temporary ID when the session is terminated, and a function of removing the created temporary ID from a database.
[31] Furthermore, a real-time dialog and guidance service system according to the present invention includes a user server having a function of allowing a user to gain access to a website or terminate the access to the website, and a function of sending a dialog between temporary IDs of users or conversation contents between a user and a login operator ID, storing received conversation contents, and sending and storing a message in order for each ID (the user and the operator) to confirm the conversation contents from the stored contents through automatic scanning in real-time; a web server having a function of, when the user gains access to the website through the user server, automatically creating the user's unique temporary ID by reading the user's session and IP in order to discriminate the unique temporary ID from member login access, or allowing the user to input a conversation title in order to automatically assign the input conversation title as a unique user ID, a function of databasing the created temporary ID, a function of automatically becoming extinct the temporary ID when the session is terminated, a function of removing the created temporary ID from a database, a function of setting the databased temporary ID list to be displayed to only the operator or all visitors, a function of setting a displayed operator ID to be displayed to all visitors, or checking a operator login state in order not to be shown to bad visitors in a portion in which the operator login state is shown to a user, a function of, in a dialog between user's temporary IDs, which are automatically created upon access to the website, or a dialog between a user and a login operator ID, sending mutual con- versation contents to corresponding IDs, storing received conversation contents, and allowing each ID (the user and the operator) to automatically scan the stored contents in real-time in order to confirm the conversation contents; and an operator server having a function of allowing the operator to log in to a website therethrough and view a databased temporary ID list, and a function of sending a dialog between the user's temporary IDs or conversation contents between a user and a login operator ID, storing received conversation contents, and sending and storing a message in order for each ID (the user and the operator) to confirm the conversation contents through automatic scanning in real-time.
[32] In the present invention, the operator instantly moves the user to a desired web page screen or shows a new window to the user, by using an ID, an IP and a session in order to show a desired web page or information to the user.
[33] In the present invention, in a state where the operator logs in to the operator server, if the user requests a dialogue through the web server, the operator server informs the operator of the fact through alarm.
[34] The present invention will now be described in detail in connection with a preferred embodiment with reference to the accompanying drawings.
[35] FIG. 1 is a block diagram for illustrating a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers according to an embodiment of the present invention. FIG. 2 is a block diagram for illustrating a real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers according to another embodiment of the present invention.
[36] Referring to FIGS. 1 and 2, the real-time dialog and guidance service system according to an embodiment of the present invention includes a user server 100, a web server 200 and an operator server 300. The function of each of the servers is described below.
[37] The user server 100 has a function of allowing a user to gain access to a website or terminate the access to the website, and a function of sending a dialog between temporary IDs of users or conversation contents between a user and a login operator ID, storing received conversation contents, and sending and storing a message in order for each ID (the user and the operator) to confirm the conversation contents from the stored contents through automatic scanning in real-time.
[38] The web server 200 has a function of, when the user gains access to the website through the user server, automatically creating the user's unique temporary ID by reading the user's session and IP in order to discriminate the unique temporary ID from member login access, or allowing the user to input a conversation title in order to automatically assign the input conversation title as a unique user ID, a function of databasing the created temporary ID, a function of automatically becoming extinct the temporary ID when the session is terminated, a function of removing the created temporary ID from a database, a function of setting the databased temporary ID list to be displayed to only the operator or all visitors, a function of setting a displayed operator ID to be displayed to all visitors, or checking a operator login state (refer to a figure F in FIG. 12) in order not to be shown to bad visitors in a portion in which the operator login state is shown to a user (refer to the figure A), a function of, in a dialog between user's temporary IDs, which are automatically created upon access to the website, or a dialog between a user and a login operator ID, sending mutual conversation contents to corresponding IDs, storing received conversation contents, and allowing each ID (the user and the operator) to automatically scan the stored contents in real-time in order to confirm the conversation contents.
[39] The operator server 300 has a function of allowing the operator to log in to a website therethrough and view a databased temporary ID list, and a function of sending a dialog between the user's temporary IDs or conversation contents between a user and a login operator ID, storing received conversation contents, and sending and storing a message in order for each ID (the user and the operator) to confirm the conversation contents through automatic scanning in real-time.
[40] In this case, the operator can instantly move a page or information, which is desired by the user, to a desired page screen using an ID, an IP and a session. Furthermore, when the operator logs in to the operator server, if the user requests a dialog through the web server, the operator server can inform the operator of the fact through alarm.
[41] The real-time dialog and guidance service system provided to visitors in order for a website operator to secure customers according to the present invention is described below in detail.
[42] FIG. 3 is a conceptual view for describing dialog and access management between an operator and users employing the systems of the present invention.
[43] As illustrated in FIG. 3, the operator can have a talk with a plurality of users (that is, visitors) at the same time, and can manage a plurality of visitors.
[44] FIG. 4 is a view illustrating a user screen displayed when an operator logs in according to an embodiment of the present invention.
[45] As illustrated in FIG. 4, all user who gain access to a website can confirm the operator's login state as illustrated by A (a dialog window). When the operator logs in to the operator server, if the user requests dialogue through the web server, the operator server can notify the operator of the fact through alarm.
[46] FIG. 5 is a view illustrating a user screen displayed when an operator logs out according to an embodiment of the present invention.
[47] As illustrated in FIG. 5, when the operator logs out, a dialog window in which the user of the figure A will have a talk with the operator is not displayed.
[48] FIG. 6 is a view illustrating a screen in which a temporary ID is assigned to a visitor list according to an embodiment of the present invention.
[49] As illustrated in FIG. 6, only the operator or all visitors can view the ID list of all kinds of access types that are connected to a site in an access member view window. Furthermore, in the visitor list of the manager page, member access and general visitors can be discriminated. Thus, the operator can employ an access method to the visitors efficiently.
[50] FIG. 7 is a view illustrating a screen on which a dialog window is popped up by clicking a visitor ID according to an embodiment of the present invention.
[51] As illustrated in FIG. 7, the operator can first attempt a dialog by popping up the dialog window by clicking on the ID list of users of the figure B in the operator screen, or the user can first attempt a dialog through writing in the figure A as illustrated in FIG. 4. Furthermore, as illustrated in FIG. 6, if users are allowed to see the visitor list, they can have a talk with each other by clicking on their IDs.
[52] FIG. 8 is a view illustrating a dialog window screen of an operator according to an embodiment of the present invention. FIG. 9 is a view illustrating a dialog window screen of a user according to an embodiment of the present invention.
[53] As illustrated in FIGS. 8 and 9, dialog contents are displayed on the dialog window of the operator and the user. The operator can pop up several dialog windows, and can guide dialog with several visitors. The operator can block a dialog attempt by bad members.
[54] FIG. 10 is a view illustrating a dialog window screen of an operator, for changing a user's web page according to an embodiment of the present invention. FIG. 11 is a view illustrating a user screen modified by an operator according to an embodiment of the present invention.
[55] As illustrated in FIG. 10, if a user questions "Ink-stick rubbing store", the operator clicks on a screen to be displayed to the user, copies a corresponding address figure D of a Window address window, automatically inputs the copied figure to a modified figure C of a web page of the user, and instantly changes and shows the user screen using a corresponding IP, session and ID. FIG. 11 illustrates the user's web page moved by the operator. This is described below in more detail.
[56] In the case of a system in which the operator finds out web information by moving the user screen to a new window or a web page, an address input window is configured in which the operator can input the address of a web page to be displayed to the user in a dialog window page in which the user and the operator have a talk with each other. In this state, if the operator inputs an address and clicks on a website, the contents of a web database is changed. The user can see a user page in which a corresponding connection page is displayed as a new window (or a sub page of a corresponding page) input by the operator with reference to the changed contents of the web database.
[57] For example, if The Korean Intellectual Property Office's link address is fixed to the dialog window, The Korean Intellectual Property Office's website will appear upon click. If an address artificially input by the operator is sought to be displayed on the screen, the operator can show a desired page. Furthermore, the operator and the user are connected to the location of the same web page while the dialog window is displayed. Thus, it is changed by the database data (a linked web page address) changed by the operator.
[58] FIG. 12 is a view illustrating a blocking menu of a visitor list of an operator page, for allowing an operator to block dialog so that the dialog window (figure A) is not seen by bad members according to an embodiment of the present invention.
[59] As illustrated in FIG. 12, the operator can block a dialog so that the dialog window
(figure A) is not seen to bad visitors using an IP and cookies of a user server by clicking on a blocking menu (figure F) of the visitor list of the operator page.
[60] Although the specific embodiments of the present invention have been disclosed for illustrative purposes, those skilled in the art will appreciate that various modifications, additions and substitutions are possible, without departing from the scope and spirit of the invention as disclosed in the accompanying claims.
[61]
Industrial Applicability
[62] As described above, according to the present invention, in a web server, users are assigned with unique temporary IDs, which are automatically created using an IP and a session. It is thus possible to solve users' inconvenience of having to use a website simply, such as member subscription or login. An operator can assign temporary IDs to all users as soon as they access a web server through an operator server. Thus, the operator can first attempt a dialog to all visitors, and can transfer a variety of messages to the visitors. It enables positive marketing to users who visit the website, thus constructing rapid information transfer and reliability between the users and the operator. The operator can find out information, which is difficult for a user to find within the website, can instantly move the screen of the user sever, and can open a new window to the user. Furthermore, in a state where the operator logs in the operator server, if a user requests a dialog through the web server, the operator server can inform the operator of the fact through alarm. It is unnecessary to download an additional program when using a website, such as dialog or chatting.
[63]

Claims

Claims
[1] A real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers, the system comprising: a user server having a function of allowing a user to gain access to a website or terminate the access to the website; and a web server having a function of, when the user gains access to the website through the user server, reading the user's session and IP to automatically create the user's unique temporary ID in order to discriminate the unique temporary ID from member login access, a function of databasing the created temporary ID, a function of automatically becoming extinct the created temporary ID when the session is terminated, and a function of removing the created temporary ID from a database.
[2] A real-time dialog and guidance service system provided to visitors by a website operator in order to secure customers, the system comprising: a user server having a function of allowing a user to gain access to a website or terminate the access to the website, and a function of sending a dialog between temporary IDs of users or conversation contents between a user and a login operator ID, storing received conversation contents, and sending and storing a message in order for each ID (the user and the operator) to confirm the conversation contents from the stored contents through automatic scanning in realtime; a web server having a function of, when the user gains access to the website through the user server, automatically creating the user's unique temporary ID by reading the user's session and IP in order to discriminate the unique temporary ID from member login access, or allowing the user to input a conversation title in order to automatically assign the input conversation title as a unique user ID, a function of databasing the created temporary ID, a function of automatically becoming extinct the temporary ID when the session is terminated, a function of removing the created temporary ID from a database, a function of setting the databased temporary ID list to be displayed to only the operator or all visitors, a function of setting a displayed operator ID to be displayed to all visitors, or checking a operator login state in order not to be shown to bad visitors in a portion in which the operator login state is shown to a user, a function of, in a dialog between user's temporary IDs, which are automatically created upon access to the website, or a dialog between a user and a login operator ID, sending mutual conversation contents to corresponding IDs, storing received conversation contents, and allowing each ID (the user and the operator) to auto- matically scan the stored contents in real-time in order to confirm the conversation contents; and an operator server having a function of allowing the operator to log in to a website therethrough and view a databased temporary ID list, and a function of sending a dialog between the user's temporary IDs or conversation contents between a user and a login operator ID, storing received conversation contents, and sending and storing a message in order for each ID (the user and the operator) to confirm the conversation contents through automatic scanning in real-time.
[3] The real-time dialog and guidance service system of claim 2, wherein the operator instantly moves the user to a desired web page screen or shows a new window to the user, by using an ID, an IP and a session in order to show a desired web page or information to the user.
[4] The real-time dialog and guidance service system of claim 2, wherein in a state where the operator logs in to the operator server, if the user requests a dialogue through the web server, the operator server informs the operator of the fact through alarm.
PCT/KR2006/005433 2005-12-21 2006-12-13 Real-time dialog and guidance service system provided to visitors by website operator in order to secure customers WO2007073056A1 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
KR1020050126654A KR100733088B1 (en) 2005-12-21 2005-12-21 Service system of the realtime guidance and conversation offered connecting persons for make sure customer of the website operator
KR10-2005-0126654 2005-12-21

Publications (1)

Publication Number Publication Date
WO2007073056A1 true WO2007073056A1 (en) 2007-06-28

Family

ID=37116898

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/KR2006/005433 WO2007073056A1 (en) 2005-12-21 2006-12-13 Real-time dialog and guidance service system provided to visitors by website operator in order to secure customers

Country Status (2)

Country Link
KR (1) KR100733088B1 (en)
WO (1) WO2007073056A1 (en)

Families Citing this family (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100709584B1 (en) * 2006-05-19 2007-04-24 방용정 Marketing service system of the realtime connecting persons and method thereof
WO2007136177A1 (en) * 2006-05-19 2007-11-29 Yong Jung Bang Real-time accessor marketing system and method
KR100976050B1 (en) * 2008-01-21 2010-08-17 주식회사 엘지유플러스 System and Method for Providing Anonymous Message Using Temporary Identification of Mobile Communication Terminal
KR100931332B1 (en) * 2008-08-11 2009-12-11 주식회사 로그 Online chatting system and method for user connected with website
WO2010137816A2 (en) * 2009-05-25 2010-12-02 Jo Gi Gwon Method for granting member id of website
KR101342406B1 (en) * 2012-02-13 2014-02-06 권오석 Communication system and method using a virtual id in communication network
KR102476075B1 (en) * 2015-07-22 2022-12-08 주식회사 넥슨코리아 Device for playing and providing on-line game, method for detecting data falsification, and method for restricting game play in real time

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20010044667A (en) * 2001-03-15 2001-06-05 박용국 Method for performing automatic log-in on accessing Internet site and terminal device employing the same
KR20010069686A (en) * 2001-04-27 2001-07-25 유선진 Web site automatic log-in system and processing method
WO2003023643A1 (en) * 2001-09-11 2003-03-20 Myung Hyun Kim Method and system for generating temporary identification and password and accessing web site by using the same
KR20040083602A (en) * 2003-03-24 2004-10-06 주식회사 테라코리아 Method and apparatus for protecting private information using temporary identification

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20010044667A (en) * 2001-03-15 2001-06-05 박용국 Method for performing automatic log-in on accessing Internet site and terminal device employing the same
KR20010069686A (en) * 2001-04-27 2001-07-25 유선진 Web site automatic log-in system and processing method
WO2003023643A1 (en) * 2001-09-11 2003-03-20 Myung Hyun Kim Method and system for generating temporary identification and password and accessing web site by using the same
KR20040083602A (en) * 2003-03-24 2004-10-06 주식회사 테라코리아 Method and apparatus for protecting private information using temporary identification

Also Published As

Publication number Publication date
KR100733088B1 (en) 2007-07-02
KR20060004625A (en) 2006-01-12

Similar Documents

Publication Publication Date Title
CN102474432B (en) Social network virtual private network
US7185057B2 (en) Individually specifying message output attributes in a messaging system
US6442577B1 (en) Method and apparatus for dynamically forming customized web pages for web sites
US6999987B1 (en) Screening and survey selection system and method of operating the same
US6591279B1 (en) System and method for computer-based notifications of real-world events using digital images
CN100375078C (en) Voice and text group chat techniques for wireless mobile terminals
US7062533B2 (en) Specifying monitored user participation in messaging sessions
WO2007073056A1 (en) Real-time dialog and guidance service system provided to visitors by website operator in order to secure customers
US20050010639A1 (en) Network meeting system
US20030023681A1 (en) Sharing messaging device information among network users
US20050198162A1 (en) Method and system of collaborative browsing
US20030079024A1 (en) Querying applications using online messenger service
JP2001503893A (en) A system that integrates the online service community with external services
US20070106698A1 (en) Server based automatically updating address book
CN1825312A (en) Method and system for locating contact information collected from contact sources
CN101035124A (en) System and method for managing an instant messaging conversation
US20030023689A1 (en) Editing messaging sessions for a record
US20080133753A1 (en) Method and system for establishing a new account for a user with an online service
EP1741227A1 (en) System and method for managing threads in a network chat environment
CN101924780A (en) Online customer service method and system
US20140059441A1 (en) Message oriented construction of web services
US6182115B1 (en) Method and system for interactive sharing of text in a networked environment
CN101669349B (en) Method for automated management of a telecommunication service
KR20090001748A (en) System and method for supplying messenger service for enterprise
JP2001202298A (en) Monitoring manager, field monitoring device and computer-readable recording medium with program recorded thereon

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application
NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 06824137

Country of ref document: EP

Kind code of ref document: A1