WO2007065195A1 - Système d'analyse comparative automatique en temps réel - Google Patents

Système d'analyse comparative automatique en temps réel Download PDF

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Publication number
WO2007065195A1
WO2007065195A1 PCT/AU2006/001336 AU2006001336W WO2007065195A1 WO 2007065195 A1 WO2007065195 A1 WO 2007065195A1 AU 2006001336 W AU2006001336 W AU 2006001336W WO 2007065195 A1 WO2007065195 A1 WO 2007065195A1
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WO
WIPO (PCT)
Prior art keywords
data
organisation
benchmark
indicator data
benchmarking
Prior art date
Application number
PCT/AU2006/001336
Other languages
English (en)
Inventor
Adam Turner
Michal Postula
Ken Holder
Tracy Mccormack
Kurt Lovell
Robert Pogainis
Somya Jain
Paul Francis
Matt Martin
James Cowie
Andrew Brown
Sally Stevenson
Richard Webb
William Feng
Bruce Fikkers
Frank Volckmar
Michael Baldwin
Michelle Horner
Original Assignee
Citect Pty Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from AU2005905021A external-priority patent/AU2005905021A0/en
Application filed by Citect Pty Ltd filed Critical Citect Pty Ltd
Publication of WO2007065195A1 publication Critical patent/WO2007065195A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06T—IMAGE DATA PROCESSING OR GENERATION, IN GENERAL
    • G06T11/00—2D [Two Dimensional] image generation
    • G06T11/20—Drawing from basic elements, e.g. lines or circles
    • G06T11/206—Drawing of charts or graphs

Definitions

  • This invention relates to benchmarking across and within, but not limited to markets, industries, organisations and assets and more particularly to an application and method for automated real-time, on-demand performance benchmarking services.
  • Benchmarking is a proven and well accepted means for providing information that assists businesses (which generally includes markets, industries, organisations and assets) to improve their performance compared to prior performance or the performance of separate groups within the same business. Benchmarking can also provide relevant information from other businesses and thus provide an indication about how other businesses perform the same or similar tasks. Ultimately, a business can then continue the same or apply different techniques to increase efficiency, cost-savings and competitiveness.
  • KPIs Key Performance Indicators
  • Benchmarking results being made available within the organisation can also capture the attention of selected staff, managers and stakeholders. Employees and managers tend to focus more on their results when their performance is being measured, and now in many cases that performance is directly linked to their compensation. Additionally organizations who adopt initiatives and assess performance at site level inherently find themselves looking for the next step that will bring improvement.
  • Each industry has different KPIs. For example, the construction industry looks at hours and rates of manpower, water utilities tend to look to pollution indicators, the food and beverage industry has customer satisfaction as a KPI and the automotive industry places importance on warranty costs and line failures. However, predominantly each organization starts with the core benchmarks of quality, safety and performance and from these indicators as a starting point the KPIs become more granular and unique to the organisation, then industry specific. This is not to say that the ability to compare common KPIs across industries is not useful as it can be of some interest to governments both State and Federal.
  • Extracting this information often requires advanced analytics, several people working to pull the information together and then putting it into one source to then again be disseminated out among those who require it, a time consuming and costly initiative.
  • a benchmarking system remotely accessible by an organisation includes a computer server controlled by a third party organisation adapted to be configured by at least one organisation to receive data from that respective organisation, including a plurality of predetermined benchmark indicator data, wherein the computer server manages stored benchmark indicator data, and makes the results of the managed benchmark indicator data accessible to the remote respective organisation.
  • the computer server manages the predetermined benchmark indicator data of two or more organisations and provides managed benchmark indicator data so as to allow comparison between the same or similar benchmark indicator data to one or more said organisations.
  • the management of the benchmark indicator data includes calculation.
  • the management of the benchmark indicator data includes aggregation over time.
  • the management of the benchmark indicator data includes aggregation of benchmark indicator data over two or more said organisations.
  • the management of the benchmark indicator data includes storing in predetermined stores of benchmark indicator data.
  • the predetermined benchmark indicator data includes an industry predetermined Key Performance Indicator (KPI).
  • the server receives predetermined benchmark indicator data substantially at the same time as the benchmark indicator data is accessible at the respective organisation.
  • a connection between the server and the organization is a computer network.
  • the computer network is a network selected from the group of networks including an intranet, an extranet and the World Wide Web of computers and network hardware.
  • the connection between the server and the organization is secure.
  • a method for benchmarking predetermined indicators of a predetermined organisation remotely accessible by that organisation includes the steps of:
  • a server adapted to receive from at least one predetermined organisation at least a plurality of predetermined benchmark indicator data of a respective organisation; and managing benchmark indicator data, wherein the results of the management are available to a remote respective organisation.
  • managed information is provided in a graphical format.
  • managed information is provided in a data format suitable for distribution by RSS.
  • managed information is provided in a data format suitable for distribution by Short Message Services using a cellular telecommunication service.
  • managed information is provided in a data format suitable for distribution by electronic mail service.
  • managed information is available after the execution of a program resident on a computer at a respective organisation arranged to access managed data on the server.
  • the server provides a plurality of predetermined data presentation options for one or more selected benchmark indicator data and each option is associated with one or more manipulations conducted by the server on the benchmark indicator data to present the benchmark indicator data in accordance with a chosen presentation option.
  • This invention presents a central data repository that is preferably accessible via an on-demand, real-time service provision model.
  • the service preferably enables anytime-anywhere viewing of benchmarking indicator data over the Internet.
  • the service through the provision of appropriate software and hardware is configurable by both its developer and service user, and services the needs of different organisations in industry, industry organisations and government.
  • the service includes a simple to manage user interface, and a clear representation of the data allowing for sharing and comparison, which when used appropriately can engender continuous improvement.
  • Fig. 1 depicts a system diagram depicting the client/user with a connection to a central hosted benchmarking service computer server controlled and operated by a third party benchmarking service provider;
  • Fig. 2 depicts a system diagram of the computer server of the third party benchmarking service provider
  • Fig. 3 depicts a system diagram of the user visualisation arrangement of the computer server
  • Fig. 4 depicts a system diagram of the connector arrangement of the computer server
  • Fig. 5 depicts an example of a dashboard (indicator graphical display) composed of a number of customisable parts including gauges as one form of graphical display of an indicator value or set of values;
  • Fig. 6 depicts gauges with various customisable options including the number and colour of zones, and the placement of these zones within the gauge;
  • Figure 7 depicts a line chart that displays a result set of data with a smoothing algorithm applied;
  • Figure 8 depicts a bar chart with two zones wherein the placement and colour of each zone is user definable
  • Figure 9 depicts a line chart that displays raw data points along with straight line trend information
  • Figure 10 depicts a line chart with raw data points and plot lines wherein this view highlights missing data points as gaps in the plot lines;
  • Figure 11 depicts a bar chart with a defined target level
  • Figure 12 depicts a line chart with plot lines and multiple zones defined and also depict a user defined alert level associated with the particular indicator;
  • Figure 13 depicts a line chart with data points and plot lines, showing a period on period comparison
  • Figure 14 depicts a line chart with data points and plot lines, showing an indicator on indicator comparison
  • Figure 15 depicts a pie chart representation of various indicators
  • Figure 16 depicts an area chart representation of various indicators
  • Figure 17 depicts a radar chart representation of various indicators.
  • the invention disclosed in the embodiments described herein provides an option to the existing methods of collection, presentation and analysis of benchmark performance indicators.
  • the various embodiments of the invention described provide visually based, configurable displays available anytime anywhere, through for example the international collection of computers and computer networks known as the Internet, providing organizations a balanced perspective across the enterprise for both plants, departments and regions of their own organisation, resulting in a more strategic and forward looking approach to their continuous improvement initiatives.
  • the term organisation will be used for convenience for organisations, industry, enterprises and government or any user of the service that wishes to improve their performance by using benchmarking indicators and their comparison in a benchmarking manner.
  • Figure 1 depicts but one embodiment of a system configured to provide a benchmarking system remotely accessible by an organisation, for example a company in an industry, such as a foods processing producer within the food and beverage manufacturing industry.
  • the system includes a computer server, such as for example a WEB server accessible via the world wide web of computers commonly referred to as the Internet, wherein the computer server is controlled by a third party organisation, such as for example a company with computer hardware and computer software competencies that is not one of the one or more organisations wanting a benchmarking service.
  • the computer server is adapted to be configured by at least one organisation, for example one of many food processing companies to receive data from that respective organisation, in one example that data including a plurality of predetermined benchmark indicator data and possibly other data such as comments relevant to the benchmark indicator data.
  • the predetermined benchmark indicator data being in one example Key Performance Indicator data of relevance to that organisation, and the computer server is arranged to manage the benchmark indicator data and other data.
  • the nature of the management of the data is in some examples, storing in predetermined stores (for example in a Industry, Enterprise, Configuration and/or Advisory Services related store - of course such stores may be virtual but physically on the same device or separate devices), calculating (SUM, AVERAGE, SORT, FUNCTION(X), MODULUS, etc), aggregate over time or category, etc. and makes available the results of the management of that data to the remote respective organisation at substantially the same time as the respective benchmarking indicator data is received by the service.
  • predetermined stores for example in a Industry, Enterprise, Configuration and/or Advisory Services related store - of course such stores may be virtual but physically on the same device or separate devices
  • calculating SUM, AVERAGE, SORT, FUNCTION(X), MODULUS, etc
  • aggregate over time or category etc.
  • the computer server manages the predetermined benchmark indicator data of two or more organisations and provides managed benchmark indicator data so as to allow comparison between the same or similar benchmark indicator data to one or more organisations.
  • the data supplied to one organisation is not directly available to any other organisation but comparison with a set of organisations is possible.
  • the timing and manner in which the data is made available can be chosen by the organisation allowing for a variety of comparisons not readily available, if at all, in any current arrangement.
  • the volume of benchmark indicator data accumulates with the third party service provider the quality of the comparisons between organisations improves.
  • the steps include a) receiving at the computer server which is controlled by a third party organisation one or more configurations determined by the organisation that enable the server to receive data from that respective organisation (wherein for example the configurations prepare the server for receiving data including benchmark indicator data decided by the organisation to be representative of the benchmarks and respective KPI's that are important to them, as well as other data such as comments and administrative information).
  • a further step includes b) receiving at the server adapted to receive from the organisation a plurality of predetermined benchmark indicator data of a respective organisation; and the further step preformed by the server of c) managing benchmark indicator data, wherein the management of the benchmark indicator data (being one or more calculations, sorts, accumulations, etc,) and the results of that management are made accessible to a remote respective organisation (including the managed data being made available to the organisation via secure communications channels, Internet data delivery systems, etc, and otherwise supplied in a form to suit the organisation.
  • the management of the benchmark indicator data being one or more calculations, sorts, accumulations, etc,
  • the results of that management are made accessible to a remote respective organisation (including the managed data being made available to the organisation via secure communications channels, Internet data delivery systems, etc, and otherwise supplied in a form to suit the organisation.
  • Fig. 1 an embodiment of a benchmarking system is depicted showing the client/user having a connection to a central hosted benchmarking service computer server or network of servers (for convenience the hosted benchmark service computer server will be referred to in the singular but it will be understood that there could be multiple servers configured to provide the necessary computer functionality).
  • the computer server is controlled and operated by a third party benchmarking service provider which is an independent organisation or an organisation with an agreement to be independent of all other organisations using the benchmarking service.
  • the client through a person or group within the organisation uses /accesses the benchmarking service using, in the embodiment shown, a desk top computer.
  • the service may include for example, but not limited to, electronic mail, Short Message Service using a cellular telephony service or, as is included in the described embodiment, feeds from the server computer acting as what is known as a WEB server (RSS is the acronym for Really Simple Syndication/Rich Site Summary/ RDF Site Summary and one form of how to feed data from a WEB server to predetermined users).
  • RSS Really Simple Syndication/Rich Site Summary/ RDF Site Summary
  • an aggregator program running on the user's computer device (which may for example be a desk top or a personal digital assistant or a WEB enabled mobile phone) that polls one or more WEB servers to determine if any new data is available and downloads the new data for presentation to the user in a predetermined form.
  • RSS formats for example are specified in extended Mark-up Language (XML) and delivers data as an XML file commonly referred to as an RSS feed, webfeed, RSS stream or RSS channel.
  • the user or client (100) may use a variety of equipment to accesses the remote computer server as briefly described above.
  • the communication path between the user's computer and the hosted benchmark computer server is nominally across the world wide collection of computer servers known as the Internet that uses TCP/IP network protocols to facilitate data transmission and exchange, although it is possible that the communication path or link may involve a number of steps and alternatives (for example, a dedicated private communication line in lieu of the Internet, or access via cellular phone networks, satellite networks, or combinations of two or more of them and others, etc).
  • All data transmissions across a communication path/s are preferably secure even when a dedicated communication path is available.
  • HTTPS hyper text transfer protocol
  • SSL Secure Socket Layer
  • a virtual private network (VPN) technology is implemented across the communication path.
  • VPN virtual private network
  • a software VPN client is installed on the user's computer; and a hardware VPN device at the hosted benchmark computer server.
  • the software VPN client encrypts data messages for transmission using a secure algorithm, and decrypts data messages received.
  • the hardware VPN device encrypts data messages for transmission using a secure algorithm, and decrypts data messages received.
  • Security measures over and above transmission security are desirable at either end of the communication and it is also desirable to log and audit the use of the hosted benchmarking computer server to allow for billing purposes, authority to use checks (post event) and a roll-back facility that may benefit user administration of their use of the services provided.
  • the external user (100) may also be configured to make queries of the benchmarking data made available by the central hosted server on an automatic basis. This can be achieved by executing a program resident on one or more of the user's computers.
  • the user's computer may be a networked computer and the network server may execute the necessary program and distribute the received benchmarking data in a predetermined manner within the network.
  • the user may use a portable computer, such as a Personal Digital Assistant (PDA) that can remotely receive the benchmark indicator data.
  • PDA Personal Digital Assistant
  • the Internet (104) is depicted generically if Fig. 1 as its form is not being embodied in any particular way.
  • a login (106) challenge that is designed to restrict access to users that are authorised to use the hosted benchmark server services.
  • the user gaining access through the security layer (106) enters the hosted benchmark service (122) and all communications are made using secure methods and means.
  • the user is able to begin to use one or more functional /visual tools (108) utilising options available through a variety of options.
  • An Industry based grouping (118) is defined as any grouping of organisations that share a common method of measuring performance, the data is grouped by the commonalities of the specific Industry.
  • There is an Enterprise (architectureal) (116) grouping and an Advisory Services (114) grouping which allows the benchmarking service to work with the user(s) to develop findings and recommendations, presented for user decision- making to enhance the user's organisational processes.
  • An Application Server is deployed on the hosted benchmarking computer server that sits behind a firewall (part of the Security portion (106) of the hosted benchmarking service computer server), and only accepts connections from the Web Server that receives the user access login. (Note: this may be extended to a list of servers that require a connection to the Application Server).
  • the Database Engine (112) also sits on a machine behind the firewall and only accepts connections from an Application Server.
  • the Database and Application Server may actually reside on the same server. Although this approach suffers from the overhead of communication with remote machines, it is scalable. Web, application and database server(s) can be added to the configuration to handle the processing load as more users access the hosted benchmarking service.
  • data is required (indicator (KPIs, etc and other data) which has been collected or supplied from the user's organisation or other organisations over time prior to the user's benchmarking query.
  • the data is located in various data stores (120) within the control of the hosted benchmark service server and called upon by the client as required.
  • All or parts of the benchmark server arrangement may be co-located or distributed for operational or diversity and backup purposes.
  • the data collected can be verified as being of the type /format it is supplied as and various "sanity" checks can be made to maintain the validity and usability of the data at as high a level as possible.
  • External sources (102) that generate data relating to the user are obtained via the Internet (104).
  • the data may be provided to the benchmark computer server through an automated process that requires no human element or intervention through the secure computing platform (106) designed so that users can only perform actions that have been allowed, through the connector (110).
  • the data may also be obtained after being polled by the benchmark computer server as and when required according to predetermined schedule.
  • the periodicity of the data is determined by the ultimate use that data is required for and is set according to the configuration settings to be described in greater detail later in the specification.
  • the range of stores includes but is not limited to an Industry related, an Enterprise (Organisational) related stores that form the basis of the benchmark indicator data managed and made accessible to the user or predetermined organisation in response to user queries.
  • the external system (102) displayed by way of example only as a collection of computer devices associated with the user organisation, is configured to execute programs to perform a variety of separate functions which then communicate data that is within those computers or that has been collected by those computer devices associated with the user of the benchmarking service.
  • the data includes records (data types/format including alphanumeric strings, numbers, dates, currency) of employee numbers, job descriptors, wages, hourly rates, employee age, number of injuries incurred by employees over a predetermined time, including where, when, severity, payouts, status of affected employee, penalties incurred by employer, and other benchmark indicator data of relevance to the particular organisation, which in the given example is in the food and beverage industry.
  • records data types/format including alphanumeric strings, numbers, dates, currency
  • SCADA Supervisory Control and Data Acquisition
  • the data may pass between programs running on the user's computers by performing standardized Input/Output routines and eventually the data can be communicated to the hosted benchmarking server, in particular to the connector (110) within the hosted benchmarking server, which is the interface between different data sources that supply (or are polled) and thereby connect remote user computer systems to the hosted benchmarking service.
  • Fig. 2 depicts a system diagram of the computer server of the third party benchmarking service provider.
  • digital processing Engine (112) of Fig. 1 is depicted in more detail, including Enterprise (116) programming logic that constitutes the enterprise level aspects of the Engine i.e. activities that are specific to enterprise functionality, Industry (118) constitutes the industry level functionality, Analysis Services (208) constitutes services that analyse the data with the system at a higher level.
  • Enterprise 116
  • Industry 118
  • Analysis Services (208) constitutes services that analyse the data with the system at a higher level.
  • Enterprise area (116) which includes the functionality to perform KPI calculations (220) wherein a KPI value is calculated based upon other KPI values.
  • Alerts functionality that provides predetermined alerts when one or more data is available for delivery via one or more mechanism as previously described (e-mail reports, RSS feeds, etc.).
  • Index Calculator 260
  • Index Calculator 260
  • Index Calculator 260
  • an Industry Data Normalization 262
  • Industry Analysis 280
  • Extrapolate Best Practices 282
  • the common functionality between Enterprise and Industry area (206) provided in the benchmarking Engine (112) preferably includes: a Configuration function
  • Connector Data Processing that processes the data coming into the benchmarking Engine via the connector (110) and adds that data to Data
  • the Data Aggregation function (248) which is common between the different levels of logic includes a variety of aggregation services to roll up values. There are multiple types of aggregations that can be performed over a set of values such as SUM, AVERAGE, MIN, MAX, STANDARD DEVIATION, and
  • VARIANCE ... etc. These aggregations can be applied in a variety of situations e.g. rolling up values over time, rolling up values in an asset hierarchy e.g. sub-asset to asset, asset values to organization value, organisation values to industry, industry values to marketplace. Furthermore, it is also helpful to rolling up multiple values into a single value for display in gauges and reports as described later in this specification.
  • Rg. 3 depicts a system diagram of the user visualisation arrangement of the computer server. This system is provided so that each user can decide for how they want to view the various indicators, which are typically, comparisons of KPIs relating their own organisation or their KPI values compared to industry KPIs, over a predetermined time period and at a predetermined interval within the interval.
  • Dashboards (300) as disclosed in Figures 5 - 17 are examples of the one or more graphical representation of benchmark indicator data or compared benchmark indicator data that can be displayed on a totally configurable surface.
  • One or more drop down option setting fields can be used by the user to configure the look of the dashboard surface.
  • a Reporting function (304) provides a user tool to retrieve and present data in a user configurable format, usually in a format that can be delivered by the benchmarking service computer server to the user for use within the respective organisation.
  • a WEB Portal function (306) provides for the benchmarking service provider a publicly accessible WEB portal offering a broad array of services, mainly to attract and retain a larger user base.
  • An Asset Performance Visibility function (308) is provided to the use to facilitate the graphic portrayal of the user's asset performance.
  • An Alerts function (310) is provided for the use of the user to set a value or values in the form of set points that are used to trigger the benchmarking server to provide visual highlight of selected indicators of the user organisation.
  • An Asset verses Asset Comparison function (312) provides a user tool to compare one asset to another (both owned by the user) in a visual manner, such as a graph or dashboard display.
  • a KPI to KPI relations & correlations function (314) that provides a tool for use by a user that places multiple KPIs on a single graph, it is then possible for the user to analyse the KPI to see if there are any correlations, and the mode of comparison may visually highlight a feature that would not have been perceived by comparison of the figures alone or in isolation of other figures.
  • An Initiative Visibility function (316 ) that can be pre-determined and used by a user to highlight and track performance goals and provide an overview of those planned and completed so as to understand and compare overall business potential and thus drive Continuous Improvement . Example of this is illustrated by linking specific KPI's to user-defined initiatives.
  • a further sub-function of the Initiative Visibility function (316) is a continuous improvement visibility supplied by a dashboard. This allows the indicators associated with the initiative to be displayed on a dashboard for the period of the initiative so as to provide visibility and tracking of the Continuous improvement initiatives.
  • a Trends display function (318) that is useable by the user to assist in forecasting future values based on an existing results set.
  • a Gap Analysis function (320) the allows the user to add commentary to describe the nature of a results set that may then form part of a report generated by the benchmarking service computer server that is delivered by e-mail or other chosen means, as described previously.
  • a Personalised view function (322) that allows the user to customise their interaction with the benchmarking service into representing information and detail that is only of interest and relevant to their specific business needs.
  • a Region verses Region KPI Comparison function (324) that allows the user to compare one region of the user's organisation to another in a visual manner, such as a graph.
  • An Asset/Enterprise/Organisation verses Industry KPI Comparison function (326) that allows the user to compare the entire enterprise to the industry in a visual manner / such as a graph.
  • a Favourites function (328) allows a user to save a view or report that is useful and easily returned to, in the future.
  • An Industry verses Industry Comparison function (330) that allows a user to compare one industry to another in a visual manner, such as a graph.
  • the third party server service may be able to receive benchmark indicators from industry associations or other sources, such as for example, government bodies and departments, that would permit, with the promise of unanimity (where required) and the permission of the parties involved, the comparison and display of benchmark indictor data to predetermined organisations. Such an arrangement would allow industry, country and international benchmark indicator comparison and display using all the tools described herein.
  • An Industry Analysis visualisation function (334) that presents the information gathered in the Industry analysis function (280) on the Engine (112).
  • FIG. 4 depicts a system, diagram of the Connector arrangement of the computer server. There are various functions within this area of the benchmarking computer server that are used to control the exchange of communications
  • a WEB Services function (400) is provided to create and sustain connections and data exchange via a WEB based protocol.
  • An Enterprise Resource Planning function (402) includes data exchange from Enterprise Resource Planning applications used in the user's computers and connected to the benchmarking computer server.
  • a Business Intelligence (BI) tools function (404) provides tools for the user to exchange data with external BI tools and access data to assist enterprise users make better business decisions, including activities of decision support that are fact based, such as data mining, reporting online and analytical processing & analysis forecasting.
  • a Data Exchange function (406) which is a specific tool for facilitating the exchange of data between the benchmarking server computer server and one or more data collection and processing products specifically the applicant's own products referred to as Citect products is but one example of such a product.
  • An Application Exchange function (408) provides connections for data exchange with any other application related to the benchmarking service computer server.
  • a Generic Data Exchange function (410) which is a specific tool for facilitating the exchange of data between the benchmarking server computer server and one or more data collection and processing products.
  • a Batch data load /delivery function (412) provides a batch process for dealing with single communication actions that perform multiple benchmark indicator data collections or downloads from and to the user organisation.
  • a Hosted Applications data exchange function (414) to facilitate other hosted applications that are not of the hosted benchmark server type. For example, it is possible to connect to a project management hosted service so a user can move or carry over data from particular or selected dashboards through to a detailed project events management application. It may also transpire that there is a need to facilitate data exchange with other hosted benchmarking services that may be tinder the control of the same trusted third party or under the control of multiple trusted third parties. This functionality is provided in the event that there is more than one benchmarking server computer arrangement that may be physically remote of each other and dealing with the organisations of different countries separately and that would need to be able to exchange data for the purposes of providing benchmarking across countries.
  • FIG. 5 to 17 depict various examples of the graphical representation of indicators that show a single or multiple indicators in isolation or compared that assist the understanding of the relevance of the indicators to the user or organisation,
  • Figure 5 depicts an example of a dashboard (indicator graphical display) composed of a number of customisable parts including gauges as one form of graphical display of an indicator value or set of values. The number and placement of these parts is user definable. The makeup of each part is also user definable.
  • Figure 6 depicts gauges with various customisable options including the number and colour of zones, and the placement of these zones within the gauge.
  • Figure 7 depicts a line chart that displays a result set of data with a smoothing algorithm applied.
  • the level of the algorithm is also user definable.
  • Figure 8 depicts a bar chart with two zones wherein the placement and colour of each zone is user definable.
  • Figure 9 depicts a line chart that displays raw data points along with straight line trend information.
  • Figure 10 depicts a line chart with raw data points and plot lines wherein this view highlights missing data points as gaps in the plot lines.
  • Figure 11 depicts a bar chart with a defined target level.
  • Figure 12 depicts a line chart with plot lines and multiple zones defined and also depict a user defined alert level associated with the particular indicator.
  • Figure 13 depicts a line chart with data points and plot lines, showing a period on period comparison.
  • Figure 14 depicts a line chart with data points and plot lines, showing an indicator on indicator comparison.
  • Figure 15 depicts a pie chart representation of various indicators.
  • Figure 16 depicts an area chart representation of various indicators.
  • Figure 17 depicts a radar chart representation of various indicators.

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Abstract

L'invention concerne un système d'analyse comparative et un procédé pour fournir un service d'analyse comparative, lequel système est accessible à distance par une organisation et comporte un serveur informatique commandé par un tiers, ce serveur informatique pouvant être configuré par au moins une organisation pour recevoir des données de cette organisation, notamment une pluralité de données indicatrices d'évaluation prédéterminées qui sont stockées et gérées par ledit serveur. Le serveur d'analyse comparative permet à l'organisation distante d'accéder aux résultats des données indicatrices d'évaluation gérées, de sorte que cette dernière peut disposer d'un dépôt central de données indicatrices d'évaluation, effectuer des analyses définies par l'utilisateur, réaliser des affichages graphiques personnalisables sous la forme d'un tableau de bord, automatiser et extraire des flots de données, surveiller des performances et évaluer ces dernières au fil du temps. Le serveur informatique peut également gérer les données indicatrices d'évaluation de deux ou plusieurs organisations et fournir des données indicatrices d'évaluation gérées, de façon à permettre la comparaison entre les données indicatrices d'évaluation identiques ou similaires d'une ou de plusieurs organisations dans le cadre du service fourni par le tiers. Divers moyens permettent d'accéder à des affichages graphiques des données indicatrices d'évaluation, moyens parmi lesquels figurent, de façon non exhaustive, le courrier électronique, l'accès via le Web et les fils RSS.
PCT/AU2006/001336 2005-09-12 2006-09-12 Système d'analyse comparative automatique en temps réel WO2007065195A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
AU2005905021A AU2005905021A0 (en) 2005-09-12 Real-time Automated Benchmarking System
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