WO2005027419A1 - Procede de traitement de logique de service intelligent - Google Patents

Procede de traitement de logique de service intelligent Download PDF

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Publication number
WO2005027419A1
WO2005027419A1 PCT/CN2004/000414 CN2004000414W WO2005027419A1 WO 2005027419 A1 WO2005027419 A1 WO 2005027419A1 CN 2004000414 W CN2004000414 W CN 2004000414W WO 2005027419 A1 WO2005027419 A1 WO 2005027419A1
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WIPO (PCT)
Prior art keywords
function
voice
selection item
intelligent
selection
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PCT/CN2004/000414
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English (en)
French (fr)
Inventor
Junqing Bai
Original Assignee
Huawei Technologies Co., Ltd.
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Publication date
Application filed by Huawei Technologies Co., Ltd. filed Critical Huawei Technologies Co., Ltd.
Priority to EP04729812A priority Critical patent/EP1667366A4/en
Priority to US10/571,941 priority patent/US20070274500A1/en
Priority to JP2006525603A priority patent/JP2007505527A/ja
Publication of WO2005027419A1 publication Critical patent/WO2005027419A1/zh

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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2203/00Aspects of automatic or semi-automatic exchanges
    • H04M2203/35Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
    • H04M2203/355Interactive dialogue design tools, features or methods
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42136Administration or customisation of services
    • H04M3/42144Administration or customisation of services by service provider

Definitions

  • the present invention relates to intelligent service technology in a telecommunication network, and more particularly to a method for processing service logic in an intelligent service of a telecommunication network.
  • Intelligent services In telecommunication networks, intelligent services have been used more and more widely, and intelligent services have brought great convenience to people. Intelligent services need to interact with end users through business processes. Specifically, when the end user enters the management function menu, the corresponding function selection or information input is performed according to the voice prompts played by the intelligent service. The business logic corresponding to the intelligent service is based on The operation of the end user executes subsequent business processes.
  • the method first scans a voice file and a configuration file through a voice device to dynamically load business voice according to the requirements of the configuration file, and then edits the business voice that needs to be dynamically loaded into a business voice file, and places the file on a carrier In the corresponding directory of the system, configure the configuration file for the dynamic loading of the voice, and when the loading is needed, transfer the configuration file and the service voice file to the maintenance desk in the system.
  • the voice dynamic loading method can support functions such as voice addition, replacement, and deletion.
  • the management function menu includes features such as "check balance, modify password, query abbreviated dialing, modify abbreviated dialing, card number recharge, and caller binding", etc.
  • the content of the voice prompt corresponding to the service management function may include "Please check the balance, please dial 11, change the password, please dial 22, check the abbreviation number, please dial 33, change the abbreviation number, please dial 55, 2. Dial 66 "to set the caller binding. In other words, the voice prompt contains six options.
  • This voice prompt is called Voice 1. If the operator only opens the four features of changing the password, querying abbreviated dialing, modifying abbreviated dialing, and calling party binding, the content of the voice prompt corresponding to this feature in Voice 1 is "Dial the password, please dial 22, query abbreviation. Dial 33 for the digit number, 44 for the abbreviated number, and 66 "for the caller binding.
  • This voice prompt is called Voice 2 here. Obviously, the discontinuous voice prompts of the selection items provided by the voice 2 are poor in operability, and the end user can easily enter the wrong selection items, which will lead to the execution error of the business logic.
  • the content of the voice prompt usually needs to be modified according to the characteristics of the intelligent service to "change the password, please dial 11, call the abbreviated number, please dial 22, modify the abbreviated number, please dial 33, and caller binding please dial 44".
  • This voice prompt is called Voice 3.
  • the business logic content corresponding to the same option is different. Taking Option 11 as an example, the content of the option corresponding to Voice 1 is the query balance, and the voice 3 corresponds to the change password. 3 still uses the business logic corresponding to Voice 1, and will still provide the function of querying the balance. Therefore, it is also necessary to set different business logic corresponding to different voice prompts.
  • the main object of the present invention is to provide a method for processing business logic of intelligent services, so as to provide operators with intelligent services with different characteristics without the need to set multiple business logics.
  • a method for processing intelligent business logic includes the following steps:
  • the intelligent business logic After receiving the selection item input by the user, the intelligent business logic obtains the function ID corresponding to the selection item from the corresponding relationship set in step b, and executes the processing of the characteristic corresponding to the function ID.
  • the step b further includes: setting a voice prompt corresponding to the selection item that needs to be input, then before the step c, further including: playing the voice prompt set in the step b.
  • the step b further includes: setting a voice code corresponding to each voice prompt, and setting a correspondence between the voice code and a selection item and a function ID.
  • the voice prompt is set in a dynamic loading manner.
  • step c before the intelligent service logic obtains the function ID corresponding to the selection item, the method may further include: the intelligent business logic determines whether a function ID corresponding to the selection item exists in the correspondence relationship set in step b, and if yes, Then obtain the function ID; otherwise, it prompts that the currently entered selection is an incorrect selection, and replays the voice prompt.
  • step c before the intelligent service logic obtains the function ID corresponding to the selection item, the method may further include: the intelligent business logic determines whether a function ID corresponding to the selection item exists in the correspondence relationship set in step b, and if it is , Then obtain the function ID; otherwise, it prompts that the currently entered selection is an incorrect selection.
  • the step b may further include: setting a correspondence between a selection item and a function ID as a configuration file or a configuration table;
  • step c the obtaining the function ID corresponding to the selection item from the corresponding relationship set in step b is: obtaining the function ID corresponding to the selection item from a configuration file or a configuration table.
  • the solution of the present invention is to dynamically configure a management function menu, that is, to configure a unique function ID corresponding to a certain feature of the intelligent service, set options corresponding to the features as needed, and set the corresponding relationship between the function ID and the options, Enables the system to know the intelligent service characteristics corresponding to the selection item through the function ID corresponding to the selection item entered by the user, and performs subsequent processing, so that each type of intelligent service requires only one business logic to support different operators Different requirements for intelligent services save development costs and facilitate the management of intelligent services.
  • the solution of the present invention only needs to set a fixed function ID in advance for the characteristics of the intelligent service, and the correspondence between the options that the user needs to enter and the function ID can be flexibly set according to the needs of the operator, that is, the operator can The option corresponding to the function ID is modified, so the solution of the present invention can also support the operator to flexibly select its required service characteristics.
  • FIG. 1 is a flowchart of implementing the configuration of intelligent service features in the solution of the present invention
  • FIG. 2 is a flowchart of the system processing the configuration in the embodiment of the present invention.
  • the solution of the present invention first sets a function ID for each feature in the intelligent service, and sets a correspondence relationship between the function ID required by the operator and the user's input choices, and the business logic in the system determines the user input based on the correspondence.
  • the function ID corresponding to the selection item of, and the subsequent processing of the business logic is determined according to the intelligent service characteristics corresponding to the function ID.
  • the card number service is taken as an example to further describe the solution of the present invention in detail. Referring to FIG. 1, achieving the object of the present invention in a card number service needs to be achieved through the following steps:
  • Step 101 Set corresponding function IDs for all features supported by the card number service.
  • management function menu of the card number service has the following features: "call, query balance, modify password, query abbreviated dialing, modify abbreviated dialing, return to the previous menu, play submenu, and directly enter the management function menu". Then set a function ID for each feature.
  • Step 102 Set corresponding options for the characteristics required by the operator, and set the corresponding relationship with the function ID.
  • a voice prompt corresponding to the function menu of the card number service for example, set "Please enter the called number or abbreviated dialing you want to call, and press # to confirm, press # directly to enter the management function menu" and "For balance check, please dial 11.
  • For password change please dial 22.
  • For speed dial please dial 33.
  • To return to the previous menu please dial"#"These two voice prompts.
  • the system sets voice code 1 and voice for these two voice prompts. Code 2, and the corresponding voice ID.
  • the system plays the voice prompt corresponding to voice code 1
  • the system plays the voice prompt corresponding to voice code 2.
  • the system is playing the voice prompt corresponding to voice code 2
  • a voice prompt corresponding to the voice code 1 is played.
  • Step 103 The system processes according to the user's input and the corresponding relationship set in step 102.
  • the processing flow is specifically shown in FIG. 2 and is implemented by the following steps:
  • Step 201 The system plays a voice prompt.
  • the system can be set to play the voice prompt corresponding to voice code 1 first. Specifically, the system obtains a corresponding voice ID according to the voice encoding, and plays a voice prompt through the voice ID.
  • Steps 202 to 203 After the system obtains the selection item input by the user, the system obtains the function ID corresponding to the selection item currently input by the user according to the correspondence between the selection item and the function ID saved by the user, and then according to the function ID The corresponding characteristics determine the next processing of the system.
  • the system obtains the function ID corresponding to the input information is 1, and then enters the call flow; if the information entered by the user is #, the system obtains the # The corresponding function ID is -2, and then enter the playback management function menu flow, that is, the voice prompt corresponding to the voice code 2 is played.
  • the system After playing the voice prompt corresponding to the voice code 2, if the user continues to input a selection item, and the input selection item is 11, the system learns from the saved correspondence that the corresponding function ID is 2, and the function ID 2
  • the corresponding feature is querying the balance, so the process of querying the balance is entered; if the user inputs other data such as 123, the system learns that the corresponding function ID is -1, and the characteristic corresponding to function ID-1 is replay
  • the management function menu so the system enters the process of replaying the management function menu; if the user enters a selection of #, the system learns that the corresponding function ID is 0, and the feature corresponding to function ID0 is to replay the upper menu, so enter Replay the previous menu flow.
  • the system needs to obtain the corresponding voice ID according to the voice encoding, and play the voice prompt through the voice ID.
  • the system may not have a function ID corresponding to the number entered by the user, so the system should make a corresponding judgment. For example, before the system obtains the function ID corresponding to the selection input by the user, The corresponding relationship between the saved option and the function ID determines whether there is a function ID corresponding to the option, and if there is, the next processing of the system is determined according to the function ID; if not, the system prompts the user to enter the wrong option. Select an item and return to step 201 to re-enter the voice prompt.
  • All the features of the card number service are used in the above embodiment. If the operator wishes to remove certain features from the card number service, it only needs to change the correspondence between the selection item and the function ID and the corresponding voice prompt. For example, if the operator wishes to remove the "query balance" feature, it only needs to set the option of "change password” to 11 and set the option of "query abbreviated dialing" to 22 in step 102 above. Set the option of Modify Speed Dial to 33, set the option of "Back to previous menu” to #, and change the voice prompt accordingly. After that, set the correspondence between the option and the function ID and save it. Processing can be performed according to the selection items entered by the user and the corresponding relationship.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Description

一种处理智能业务逻辑的方法 技术领域
本发明涉及电信网中的智能业务技术, 更确切地说是涉及对电信网 的智能业务中的业务逻辑进行处理的方法。 发明背景
在电信网中, 智能业务已经得到越来越广泛的运用, 智能业务也给 人们带来了很大的方便。 智能业务需要通过业务流程与终端用户进行交 互, 具体来说, 终端用户在进入管理功能菜单时, 根据智能业务播放的 语音提示进行相应的功能选择或信息输入, 智能业务所对应的业务逻辑 则根据终端用户的操作执行后续的业务流程。
为使智能业务的运用范围越来越广, 广大设计人员提出了许多改进 措施。本申请人在另一篇中国专利申请号为 01112891.7、发明名称为《在 智能网上实现业务语音动态加载的方法及其系统组网》的专利申请中就 提出了一种业务语音动态加载的实现方法。 该方法首先通过语音设备对 语音文件和配置文件进行扫描, 以随时按照配置文件的需求来动态加载 业务语音, 然后将需要动态加载的业务语音编辑为业务语音文件, 并通 过载体将该文件置于系统相应的目录中, 之后对语音的动态加载进行配 置文件的配置, 并在需要加载时将语音动态加载的配置文件和业务语音 文件传送到系统中的维护台, 系统再根据配置文件的配置自行进行动态 加载。 该语音动态加载方法可支持语音的增加、 替换及删除等功能。
智能业务有很多种, 且每种智能业务都有很多种业务特性, 而对于 运营商来说, 往往只需要使用其中的一些业务特性, 并且不同运营商的 需求往往不同, 因此需要针对运营商的不同需要设置不同的智能业务逻 辑。 比如, 对于预付费卡号业务来说, 其管理功能菜单中包含 "查询余 额、 修改密码、 查询缩位拨号、 修改缩位拨号、 卡号充值、 主叫绑定" 等特性, 如果用到该业务所有的特性, 则该业务管理功能所对应语音提 示的内容可以包括 "查询余额请拨 11、 修改密码请拨 22、 查询缩位号 码请拨 33、 修改缩位号码请拨 44、 卡号充值请拨 55、 设置主叫绑定请 拨 66", 也就是说, 该语音提示包含六个选择项, 这里将该语音提示称 为语音 1。 如果运营商只开放修改密码、 查询缩位拨号、 修改缩位拨号 和主叫绑定这四项特性, 则语音 1中与该特性对应的语音提示的内容为 "修改密码请拨 22、 查询缩位号码请拨 33、 修改缩位号码请拨 44、 设 置主叫绑定请拨 66", 这里将该语音提示称为语音 2。 显然, 语音 2所 提供的选择项不连续的语音提示的可操作性较差, 终端用户很容易输入 错误的选择项, 这将导致业务逻辑的执行错误。 因此, 通常需要将语音 提示的内容根据智能业务的特性修改为 "修改密码请拨 11、 查询缩位号 码请拨 22、 修改缩位号码请拨 33、 主叫绑定请拨 44", 这里将该语音提 示称为语音 3。 对于语音 1和语音 3来说, 相同的选择项所对应的业务 逻辑内容不同, 以选择项 11为例, 语音 1对应的选择项内容为查询余 额, 语音 3对应的则为修改密码, 如果语音 3仍然采用语音 1所对应的 业务逻辑, 则仍将提供查询余额的功能, 因此, 还需要对应不同的语音 提示设置不同的业务逻辑。
综上所述, 现有的智能业务具有以下缺点:
1 )如果某个智能业务需要支持多种需求, 则需要对应每种需求情况 开发一个业务逻辑, 这将增加智能业务的开发成本;
2 )同一种智能业务往往对应多种业务逻辑,这不利于对智能业务的 管理, 且会增加智能业务的管理成本; 3 )对于运营商来说, 如果需要更改智能业务中的某种特性, 则需要 更改该智能业务所对应的业务逻辑, 不利于运营商根据用户和市场的需 求灵活地增加或删除智能业务的特性。 发明内容
有鉴于此, 本发明的主要目的在于提供一种对智能业务的业务逻辑 进行处理的方法, 以不需要设置多个业务逻辑即可为运营商提供不同特 性的智能业务。
为达到以上目的, 本发明的技术方案是这样实现的: 一种处理智能 业务逻辑的方法, 该方法包括以下步骤:
a. 为智能业务中的每个特性设置一个功能 ID;
b. 设置用于用户输入的选择项, 并设置每个选择项与功能 ID的对 应关系;
c 智能业务逻辑接收到用户输入的选择项后,从步骤 b所设置的对 应关系中获取该选择项对应的功能 ID, 并执行该功能 ID对应特性的处 理。
所述步骤 b进一步包括:设置与需要输入的选择项对应的语音提示, 则在所述步骤 c之前进一步包括: 播放步骤 b中设置的语音提示。
所述步骤 b进一步包括: 设置与每条语音提示对应的语音编码, 并 设置语音编码与选择项及功能 ID的对应关系。
所述语音提示通过动态加载的方式设置。
所述步骤 c中, 所述智能业务逻辑获取选择项对应的功能 ID之前, 可以进一步包括: 智能业务逻辑判断步骤 b所设置的对应关系中是否存 在与该选择项对应的功能 ID, 如果是, 则获取该功能 ID; 否则, 提示 当前输入的选择项为错误的选择项, 并重新播放语音提示。 所述步骤 c中, 所述智能业务逻辑获取选择项对应的功能 ID之前, 还可以进一步包括: 智能业务逻辑判断步骤 b所设置的对应关系中是否 存在与该选择项对应的功能 ID, 如果是, 则获取该功能 ID; 否则, 提 示当前输入的选择项为错误的选择项。所述步骤 b中还可以进一步包括: 将选择项与功能 ID的对应关系设置为配置文件或配置表;
步骤 c中,'所述从步骤 b所设置的对应关系中获取选择项对应的功 能 ID为: 从配置文件或配置表中获取选择项对应的功能 ID。
本发明方案通过对管理功能菜单的动态配置, 即为智能业务的某个 特性配置唯一与之对应的功能 ID, 根据需要设置与特性对应的选择项, 并设置功能 ID与选择项的对应关系, 使系统能够通过用户输入的选择 项所对应的功能 ID获知该选择项所对应的智能业务特性, 并进行后续 的处理, 从而实现了每种智能业务只需要一种业务逻辑即可支持不同运 营商对智能业务的不同需求, 节约了开发成本、 方便了对智能业务的管 理。
并且, 本发明方案只需要为智能业务的特性预先设置固定的功能 ID, 用户需要输入的选择项与功能 ID的对应关系可以根据运营商的需 要灵活设置, 也就是说, 运营商可以根据自身需要修改与功能 ID对应 的选择项, 因此本发明方案还可以支持运营商灵活地选择其所需的业务 特性。 附图简要说明
图 1为本发明方案中对智能业务特性进行配置的实现流程图; 图 2为系统针对本发明实施例中的配置进行处理的流程图。 实施本发明的方式
本发明方案首先对应智能业务中的每个特性设置一个功能 ID,并设- 置运营商所需的功能 ID与用户的输入选择项的对应关系, 系统中的业 务逻辑根据该对应关系确定用户输入的选择项所对应的功能 ID,并根据 该功能 ID所对应的智能业务特性确定业务逻辑的后续处理。
下面以卡号业务为例, 对本发明方案作进一步详细的说明。 参见图 1 , 在卡号业务中实现本发明的目的需要通过以下步骤实现:
步骤 101、 针对卡号业务所支持的所有特性设置对应的功能 ID。
这里假设卡号业务的管理功能菜单中具有 "呼叫、 查询余额、 修改 密码、 查询缩位拨号、 修改缩位拨号、 返回上一级菜单、 播放子菜单、 直接进入管理功能菜单" 这几种特性, 则为每种特性设置一个功能 ID, 比如, 可以将 "呼叫" 的功能 ID设置为 1, 将 "查询余额" 的功能 ID 设置为 2, 将 "修改密码" 的功能 ID设置为 3 , 将 "查询缩位拨号" 的 功能 ID设置为 4, 将 "修改缩位拨号" 的功能 ID设置为 5, 将 "返回 上一级菜单" 的功能 ID设置为 0, 将 "播放子菜单" 的功能 ID设置为 - 1 , 将 "直接进入管理功能菜单" 的功能 ID设置为 - 2。
步骤 102、 针对运营商所需要的特性设置对应的选择项, 并设置其 与功能 ID的对应关系。
这里假设运营商需要卡号业务功能管理菜单所支持的一部分特性, 这些特性包括 "呼叫、 查询余额、 修改密码、 查询缩位拨号、 返回上一 级菜单、 直接进入管理功能菜单", 则可以设置 "呼叫" 的选择项为电 话号码加上 #, "查询余额" 的选择项为 11, "修改密码" 的选择项为 22, "查询缩位拨号" 的选择项为 33, "返回上一级菜单" 的选择项为 #, "直接进入管理功能菜单" 的选择项为 #。 为方便说明, 将用户输 入的其他数据用 X表示。 对应地, 还需要设置与该卡号业务的功能菜单对应的语音提示, 比 如, 设置 "请输入您要呼叫的被叫号码或缩位拨号, 并按 #确认, 直接 按#进入管理功能菜单" 和 "查询余额请拨 11、 修改密码请拨 22、 查 询缩位拨号请拨 33、 返回上一级菜单请拨 # "这两条语音提示, 系统为 这两条语音提示分别设置语音编码 1和语音编码 2, 及相应的语音 ID。 通过这样的设置, 如果系统在播放语音编码 1对应的语音提示时, 用户 拨#要求 "播放管理功能菜单", 则系统播放与语音编码 2对应的语音 提示;如果系统在播放语音编码 2对应的语音提示时,用户拨 #要求"返 回上一级菜单", 则播放与语音编码 1对应的语音提示。
然后, 设置所有配置数据的对应关系, 并在系统所在的智能平台中 设置保存该对应关系的表或配置文件。 该对应关系参见表 1。
Figure imgf000008_0001
表 1
步骤 103、 系统根据用户的输入及步骤 102中设置的对应关系进行 处理。
该处理流程具体参见图 2, 通过以下步骤实现:
步骤 201、 系统播放语音提示。 可以将系统设置为首先播放语音编码 1对应的语音提示。具体来说, 系统是根据语音编码获取对应的语音 ID, 并通过语音 ID来播放语音提 示。
步骤 202 ~ 203、 系统获取到用户输入的选择项后, 根据自身保存的 选择项与功能 ID之间的对应关系获取该用户当前输入的选择项所对应 的功能 ID, 并才艮据该功能 ID所对应的特性确定系统下一步的处理。
本步骤中, 如果用户输入的信息是 "电话号码 # " , 则系统获取到该 输入信息所对应的功能 ID是 1,之后进入呼叫流程; 如果用户输入的信 息是 #, 则系统获取到该#所对应的功能 ID是- 2, 之后进入播放管理 功能菜单流程, 即播放语音编码 2所对应的语音提示。
在播放语音编码 2所对应的语音提示后,如果用户继续输入选择项, 且输入的选择项是 11 ,则系统从所保存的对应关系中获知其所对应的功 能 ID是 2, 而功能 ID2所对应的特性是查询余额, 因此进入查询余额流 程; 如果用户输入的是诸如 123之类的其他数据, 则系统获知其所对应 的功能 ID是- 1, 而功能 ID - 1所对应的特性是重播管理功能菜单, 因 此系统进入重播管理功能菜单流程; 如果用户输入的选择项是 #, 则系 统获知其所对应的功能 ID是 0,而功能 ID0所对应的特性是重播上一级 菜单, 因此进入重播上一级菜单流程。 其中, 对于需要返回上一级菜单 或重播管理功能菜单的情况来说, 系统都需要根据语音编码获取对应的 语音 ID, 并通过语音 ID来播放语音提示。
另外, 还可能出现系统中没有与用户输入的号码对应的功能 ID 的 情况, 因此系统应做出相应的判断, 比如, 系统在获取与用户输入的选 择项对应的功能 ID之前, 首先根据系统所保存的选择项与功能 ID的对 应关系判定是否存在与该选择项对应的功能 ID, 如果有, 则根据该功能 ID确定系统下一步的处理; 如果没有, 则系统提示用户输入了错误的选 择项, 并返回步骤 201 , 重新输入语音提示。
上述实施例中采用了卡号业务的所有特性, 如果运营商希望去掉卡 号业务中的某种特性, 则只需要更改选择项与功能 ID的对应关系及相 应的语音提示即可。 比如, 如果运营商希望去掉 "查询余额"这个特性, 则只需要在上述步骤 102中将 "修改密码"的选择项设置为 11 ,将 "查 询缩位拨号" 的选择项设置为 22, 将 "修改缩位拨号" 的选择项设置为 33, 将 "返回上一级菜单" 的选择项设置为# , 并对应地更改语音提示, 之后, 设置选择项与功能 ID的对应关系并保存, 系统则可以根据用户 输入的选择项及该对应关系进行处理。 对于更改语音提示来说, 可以是 将语音编码 2所对应的语音提示更改为 "修改密码请拨 11、 查询缩位拨 号请拨 22、 修改缩位拨号请拨 33、 返回上一级菜单请拨 # ", 并且更改 语音提示可以是采用动态加载的方式实现。
去掉 "查询余额" 后的卡号业务中的选择项与功能 ID 的对应关系 如表 2所示。
Figure imgf000010_0001
表 2 以上所述仅为本发明方案的较佳实施例, 并不用以限定本发明的保 护范围。

Claims

权利要求书
1、一种处理智能业务逻辑的方法,其特征在于该方法包括以下步骤: a. 为智能业务中的每个特性设置一个功能 ID;
b. 设置用于用户输入的选择项, 并设置每个选择项与功能 ID的对 应关系;
c 智能业务逻辑接收到用户输入的选择项后, 从步骤 b所设置的对 应关系中获取该选择项对应的功能 ID, 并执行该功能 ID对应特性的处 理。
2、根据权利要求 1所述的方法, 其特征在于, 所述步骤 b进一步包 括: 设置与需要输入的选择项对应的语音提示;
步骤 c之前进一步包括: 播放步骤 b中设置的语音提示。
3、根据权利要求 2所述的方法, 其特征在于, 所述步骤 b进一步包 括: 设置与每条语音提示对应的语音编码, 并设置语音编码与选择项及 功能 ID的对应关系。
4、根据权利要求 2所述的方法, 其特征在于, 所述语音提示通过动 态加载的方式设置。
5、根据权利要求 2、 3或 4所述的方法, 其特征在于所述步骤 c中 , 所述智能业务逻辑获取选择项对应的功能 ID之前, 进一步包括: 智能 业务逻辑判断步骤 b所设置的对应关系中是否存在与该选择项对应的功 能 ID, 如果是, 则获取该功能 ID; 否则, 提示当前输入的选择项为错 误的选择项, 并重新播放语音提示。
6、根据权利要求 1所述的方法, 其特征在于所述步骤 c中, 所述智 能业务逻辑获取选择项对应的功能 ID之前, 进一步包括: 智能业务逻 辑判断步骤 b所设置的对应关系中是否存在与该选择项对应的功能 ID, 如果是, 则获取该功能 ID; 否则, 提示当前输入的选择项为错误的选择 项。
7、根据权利要求 1或 3所述的方法, 其特征在于, 所述步骤 b进一 步包括: 将选择项与功能 ID的对应关系设置为配置文件或配置表; 步骤 c中, 所述从步骤 b所设置的对应关系中获取选择项对应的功 能 ID为: 从配置文件或配置表中获取选择项对应的功能 ID。
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