WO2004100575A2 - Protocole de gestion d'appels a groupes d'appelants nommes - Google Patents

Protocole de gestion d'appels a groupes d'appelants nommes Download PDF

Info

Publication number
WO2004100575A2
WO2004100575A2 PCT/IB2004/001441 IB2004001441W WO2004100575A2 WO 2004100575 A2 WO2004100575 A2 WO 2004100575A2 IB 2004001441 W IB2004001441 W IB 2004001441W WO 2004100575 A2 WO2004100575 A2 WO 2004100575A2
Authority
WO
WIPO (PCT)
Prior art keywords
subscriber
call
caller
nominated
group
Prior art date
Application number
PCT/IB2004/001441
Other languages
English (en)
Other versions
WO2004100575A3 (fr
Inventor
Ari Kahn
Original Assignee
Ari Kahn
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ari Kahn filed Critical Ari Kahn
Publication of WO2004100575A2 publication Critical patent/WO2004100575A2/fr
Publication of WO2004100575A3 publication Critical patent/WO2004100575A3/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2044—Group features, e.g. closed user group
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H04M3/4211—Making use of the called party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13288—Closed user groups, CUG
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13345—Intelligent networks, SCP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/06—Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W8/00—Network data management
    • H04W8/18—Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data

Definitions

  • THIS invention relates to a method and system for operating a telephony service, and in particular to a real-time call management protocol on a telephony network.
  • Subscribers on telephone networks are often given a range of functionality to manage incoming calls. Under conventional call management protocols a range of options is provided to accommodate the preferences of the subscriber. The options that are chosen by the subscriber would apply to all incoming calls. With the advent of modern telephone networks and, more recently, cellular networks with enhanced functionality, the potential now exists of modifying existing network management protocols to deal with the management of incoming calls so as to provide additional or enhanced options to subscribers.
  • a method of operating a telephony service comprising:
  • the subscriber is notified of the incoming call.
  • the method includes establishing the call irrespective of other calls that are connected the subscriber.
  • the method may comprise applying a call waiting instruction so that detection of a call from a caller included in the subscriber's nominated caller group causes a call waiting notification to be sent to the subscriber, irrespective of other subscriber-determined call handling instructions.
  • the method may comprise connecting a call from a caller included in the subscriber's nominated caller group to the subscriber directly, disconnecting a pre-existing call or putting it on hold.
  • the method includes the additional step of allocating at least a portion of the charges associated with the call to the subscriber.
  • the method may include generating a notification to the subscriber that a call has been established with a caller belonging to the subscriber's nominated caller group.
  • the method may include generating a notification to the caller that a call has been established with a subscriber whose nominated caller group includes the caller.
  • the notification may comprise an alternative ringing tone played to the caller.
  • the subscriber may enter the data defining said at least one nominated caller group.
  • the subscriber may enter the data via a website, an interactive voice response (IVR) center, or directly to the network via a telephone keypad.
  • IVR interactive voice response
  • the network may assign members to one or more default nominated caller groups automatically by analyzing calls originating from and made to the subscriber's telephone number.
  • the subscriber and the caller may be making use of telephony networks operated by the same or different operators.
  • a system for operating a telephony service comprising:
  • a telephony network with a plurality of subscribers
  • At least one database for storing data associated with subscribers, the data defining groups of nominated callers; and at least one network node with screening logic arranged to:
  • the network node will typically be a Service Control Point (SCP) in an intelligent network (IN).
  • SCP Service Control Point
  • I intelligent network
  • the screening logic may be arranged to apply a call waiting instruction so that detection of a call from a caller included in the subscriber's nominated caller group causes a call waiting notification to be sent to the subscriber, irrespective of other subscriber-determined call handling instructions.
  • the screening logic may be arranged to connect a call from a caller included in the subscriber's nominated caller group to the subscriber directly, disconnecting a pre-existing call or putting it on hold.
  • the system may include a website or an interactive voice response (IVR) center arranged to receive data from subscribers defining said at least one nominated caller group.
  • IVR interactive voice response
  • the system may further include software arranged to analyze calls originating from and made to subscribers' telephone numbers, and to assign members to one or more default nominated caller groups automatically.
  • the single drawing is a simplified diagrammatic illustration of a call management system according to the invention.
  • the method and system of the invention are preferably implemented in a modern telephony network, including conventional fixed or wireless networks, and particularly an intelligent network (IN) platform which comprises a plurality of distributed and scalable network nodes which handle call setup logic and specialised routing instructions.
  • the method and system of the invention may also be implemented across more than one telephony network that are linked but operated by different operators. It is nevertheless easiest to implement the method and system homogeneously, that is, where the called and calling parties are members of the same network.
  • the drawing shows, in a highly simplified schematic form, the architecture of a part of a modern GSM mobile telephone network.
  • the diagram does not purport to be comprehensive but merely illustrative.
  • the network will preferably embody intelligent network (IN) functionality, but this is not essential for implementation of the invention.
  • a mobile telephone 10 of a caller communicates with a first base station 12 which in turn communicates with a mobile switching center (MSC) 14.
  • the base station 12 comprises a base station controller (BSC) and a base transceiver station (BTS) with associated antenna (not shown).
  • BSC base station controller
  • BTS base transceiver station
  • VLR visited location register
  • a call recipient has a mobile telephone 18 which communicates with a second base station 20.
  • the base station 20 is connected to a further mobile switching center (MSC) 22 with its own associated visited location register 24. (In some cases, the two base stations could be connected to the same MSC.)
  • the respective mobile switching centers 14 and 22 and the respective visited location registers 16 and 24 are interconnected as shown.
  • the visited location registers are also connected to a home location register (HLR) 26 and to a billing center 28.
  • the MSC 22 is connected to the HLR 26 via the VLR 24.
  • the HLR is a central database containing data relating to the account status and predetermined network settings of subscribers, such as call settings, in particular call divert and call waiting settings.
  • the VLRs are decentralised databases which are updated with data from the HLR relating to a particular subscriber when that subscriber's telephone connects to the MSC in question.
  • SCP service control point
  • SDP service data point
  • SSP service switching point
  • the SCP of the MSC 22 servicing the call recipient has terminating screening logic which is invoked when calls are set to route to the call recipient.
  • the SDP is a database associated with the SCP containing data associated with the call recipient and in the context of this invention defining one or more groups of callers and their respective phone numbers.
  • the SSP is an optional intelligent network component forming part of a switching subsystem which essentially defines a network layer associated with switching services.
  • the call recipient with the mobile telephone 18 is a subscriber who has one or more nominated caller groups on the network.
  • the creation of such groups can be done, for example, by accessing a website provided by the network operator and entering the relevant data, by using an interactive voice response (IVR) center provided by the network operator, or entering the details of the respective approved callers in the nominated caller group directly to the network, via the keypad of the mobile telephone 18.
  • IVR interactive voice response
  • the members of the nominated caller group can be subscribers of the same network or a different network, and would typically be individuals to whom the subscriber has allocated a high priority relative to other possible callers.
  • the group members may be family members or other preferred callers.
  • the network can intelligently and automatically (employing software that applies well known artificial intelligence rules) assign members to default groups by analysing the trends and patterns of numbers and phone calls originating from and made to a subscriber's telephone number, since these numbers, call durations and call frequencies are all known and available to the network operator.
  • the network can analyze the frequency of calls made to and from other telephone numbers and include the most frequently called and/or calling numbers in a nominated caller group.
  • the subscriber-entered settings are stored in the home location register (HLR) 26 which stores all data related to the subscriber, and this data is propagated to the relevant visited location register (VLR) 24 when the subscriber is logged onto the network, so that the subscriber service control point (SCP) 30 associated with the relevant mobile switching center (MSC) has access to the relevant subscriber-specific profiles, including the current state of the subscriber's call divert and call waiting settings.
  • HLR home location register
  • VLR visited location register
  • SCP subscriber service control point
  • MSC mobile switching center
  • the MSC 22 and/or the service switching point (SSP) 34 request the service control point (SCP) 30 to determine whether any special conditions or instructions are defined relating to the call recipient prior to completing the routing of the call.
  • SCP service control point
  • the SCP 30 for the call recipient determines that the caller is a member of the nominated caller group, for example utilising caller line identification (CLI) data (it is also possible to use other data like the IMSI - the international mobile subscriber identity) and requests either the SSP 34 or the mobile switching center (MSC) 22 to temporarily override the current status of any call divert or call waiting settings for the mobile telephone 18 of the call recipient.
  • CLI caller line identification
  • the call is routed through to the call recipient's mobile phone.
  • a modified ringing tone is generated to the caller to indicate that the caller is a member of a nominated caller group. If the call recipient is busy on a pre-existing call, a call waiting indication can be generated, or the pre-existing call may even be disconnected or put on hold automatically. These latter options can be subscriber or network determined. Significantly, existing call divert settings entered by the subscriber are over-ridden, so that calls from members of the nominated caller group or groups are given priority.
  • a notification is generated to the subscriber that a call has been established with a caller belonging to the subscriber's nominated caller group.
  • the notification may take the form of a special call-waiting tone, for example.
  • a further confirmatory tone can be generated to indicate to the subscriber and/or the caller that the caller is a member of a nominated caller group.
  • Some or all of the members of the nominated caller group may be approved reverse charge callers, and reverse charge calls are preferably presented to the call recipient with an option to accept the charges (for example, by pressing the green "call” or “send” button) or to reject the call. All or a predetermined portion of the call charges may be assumed.
  • a subscriber making use of the described service may be provided with default settings by the network operator, and/or can configure the relevant settings via a website or the mobile telephone itself, preferably with the aid of user-friendly menus.
  • callers belonging to the nominated caller group and who may not at the time of originating the call have any airtime credit available and would thus normally not be permitted by the network to originate calls and connect to a destination number, are now able to do so provided that they are also approved reverse-charge callers in the call recipient's nominated group of callers.
  • the described method and system have a number of advantages. They allow subscribers to nominate a group of approved callers who will automatically override the call divert, call waiting and other similar instructions that would conventionally apply to other callers to the subscriber. This allows the subscriber to determine a group of preferred or high-priority callers. This is particularly useful in the case of family members whom the subscriber may wish to give preference over other callers, for example.
  • the approved callers are pre-approved reverse-charge callers.
  • the callers who are included in the subscriber's nominated group of callers may be changed from time to time by the subscriber.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Exchange Systems With Centralized Control (AREA)

Abstract

Procédé et système d'exploitation d'un service téléphonique. Un réseau de téléphone comprend une banque de données qui stocke des données associées aux abonnés et définit un ou plusieurs groupes d'appelants nommés. En fonctionnement, le réseau surveille les appels aux abonnés afin d'identifier des appels en provenance du ou des groupes d'appelants nommés. Si un des appels est identifié comme provenant d'un membre d'un tel groupe, l'appel est transmis à l'abonné et l'abonné est informé sur l'appel entrant, qui l'emporte sur toutes les instructions existantes de déviation d'appel données par l'abonné. Les membres du groupe d'appelants nommés est normalement saisi par l'abonné, par exemple par l'intermédiaire d'un site internet ou d'un centre à réponse vocale interactive, ou peut également être déterminé automatiquement par le réseau sur la base d'une analyse des appels vers et en provenance du numéro de l'abonné.
PCT/IB2004/001441 2003-05-08 2004-05-07 Protocole de gestion d'appels a groupes d'appelants nommes WO2004100575A2 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
ZA200303550 2003-05-08
ZA2003/3550 2003-05-08

Publications (2)

Publication Number Publication Date
WO2004100575A2 true WO2004100575A2 (fr) 2004-11-18
WO2004100575A3 WO2004100575A3 (fr) 2005-01-20

Family

ID=33435712

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IB2004/001441 WO2004100575A2 (fr) 2003-05-08 2004-05-07 Protocole de gestion d'appels a groupes d'appelants nommes

Country Status (1)

Country Link
WO (1) WO2004100575A2 (fr)

Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1691511A1 (fr) * 2005-02-09 2006-08-16 Siemens Aktiengesellschaft Procédé et unité de commande pour établir une liaison de communication entre des terminaux de communications
EP2027537A2 (fr) * 2006-06-09 2009-02-25 Aastra USA, Inc. Communication de groupe automatisée
EP2410724A1 (fr) * 2010-07-20 2012-01-25 Swisscom AG Procédé et système de transfert de communication
EP2437527A1 (fr) * 2009-05-26 2012-04-04 ZTE Corporation Procédé et dispositif de mise en uvre de service de groupe intelligent de réseau privé virtuel mobile

Citations (4)

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Publication number Priority date Publication date Assignee Title
US6161021A (en) * 1998-05-11 2000-12-12 Sony Corporation Remote notification control in wireless communication device
US6160877A (en) * 1996-11-19 2000-12-12 Stentor Resource Centre, Inc. Method of screening and prioritizing an incoming call
US6466786B1 (en) * 1996-12-04 2002-10-15 Nokia Telecommunications Oy Call set-up in mobile communications system
US20030045268A1 (en) * 2001-08-30 2003-03-06 International Business Machines Corporation Telephone service with variable party billing

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6160877A (en) * 1996-11-19 2000-12-12 Stentor Resource Centre, Inc. Method of screening and prioritizing an incoming call
US6466786B1 (en) * 1996-12-04 2002-10-15 Nokia Telecommunications Oy Call set-up in mobile communications system
US6161021A (en) * 1998-05-11 2000-12-12 Sony Corporation Remote notification control in wireless communication device
US20030045268A1 (en) * 2001-08-30 2003-03-06 International Business Machines Corporation Telephone service with variable party billing

Cited By (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1691511A1 (fr) * 2005-02-09 2006-08-16 Siemens Aktiengesellschaft Procédé et unité de commande pour établir une liaison de communication entre des terminaux de communications
EP2027537A2 (fr) * 2006-06-09 2009-02-25 Aastra USA, Inc. Communication de groupe automatisée
EP2027537A4 (fr) * 2006-06-09 2011-01-05 Aastra Usa Inc Communication de groupe automatisée
EP2437527A1 (fr) * 2009-05-26 2012-04-04 ZTE Corporation Procédé et dispositif de mise en uvre de service de groupe intelligent de réseau privé virtuel mobile
EP2437527A4 (fr) * 2009-05-26 2013-09-18 Zte Corp Procédé et dispositif de mise en uvre de service de groupe intelligent de réseau privé virtuel mobile
EP2410724A1 (fr) * 2010-07-20 2012-01-25 Swisscom AG Procédé et système de transfert de communication
US20120020470A1 (en) * 2010-07-20 2012-01-26 Swisscom Ag Method and system for communication forwarding
CN102340604A (zh) * 2010-07-20 2012-02-01 瑞士电信公司 用于通信转发的方法和系统
US8582748B2 (en) * 2010-07-20 2013-11-12 Swisscom Ag Method and system for communication forwarding
US8837702B2 (en) 2010-07-20 2014-09-16 Swisscom Ag Method and system for communication forwarding
US9413843B2 (en) 2010-07-20 2016-08-09 Swisscom Ag Method and system for communication forwarding

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Publication number Publication date
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