WO2004046891A2 - Procede et systeme de suivi d'informations d'hotes - Google Patents

Procede et systeme de suivi d'informations d'hotes Download PDF

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Publication number
WO2004046891A2
WO2004046891A2 PCT/US2003/037211 US0337211W WO2004046891A2 WO 2004046891 A2 WO2004046891 A2 WO 2004046891A2 US 0337211 W US0337211 W US 0337211W WO 2004046891 A2 WO2004046891 A2 WO 2004046891A2
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WO
WIPO (PCT)
Prior art keywords
guest
information
receiving
further including
module
Prior art date
Application number
PCT/US2003/037211
Other languages
English (en)
Other versions
WO2004046891A3 (fr
Inventor
Timothy W. Giraldin
Patrick W. Giraldin
Regan E. Kelly
Martin F. Crowley
Eric Couch
Y-Tin Gross
Original Assignee
Safetzone Technologies Corporation
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US10/716,691 external-priority patent/US7114647B2/en
Priority claimed from US10/716,802 external-priority patent/US7147149B2/en
Application filed by Safetzone Technologies Corporation filed Critical Safetzone Technologies Corporation
Priority to AU2003298684A priority Critical patent/AU2003298684A1/en
Publication of WO2004046891A2 publication Critical patent/WO2004046891A2/fr
Publication of WO2004046891A3 publication Critical patent/WO2004046891A3/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G07C2011/02—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to amusement parks

Definitions

  • the present invention relates in general to a guest information tracking system and method. It more particularly relates to a data analysis and cashless spending system and method, which may be used in confined areas of facilities such as amusement parks, theme parks, large retail stores, ships, casinos and others.
  • FIG. 1 is a diagrammatic view of a person locating system, which is constructed according to an embodiment of the invention
  • FIG. 2 is a diagrammatic view of the data analysis system as utilized by the system of FIG. 1 according to an embodiment of the invention
  • FIG. 3 is a flow chart diagram of a data analysis method according to a disclosed embodiment of the present invention.
  • FIG. 4 is a diagrammatic view of a disclosed method of using a cashless spending system, utilizing the system of FIG. 1 ;
  • FIG. 5 is a flow chart diagram illustrating a software system and method in accordance with a disclosed embodiment of the present invention.
  • FIGS. 6-10 are screen shot diagrams of the system of FIG. 1.
  • a system and method of communication for a confined area of a facility are disclosed.
  • Personal identification information of a guest is received into at least one of a set of stations distributed throughout the confined area to register the guest.
  • Demographic information regarding the registered guest is received.
  • the movement of the guest is monitored over time, and the guest movement information is stored. Reports are created on the demographic and movements of the guest.
  • a data analysis system and method enables the monitoring, storing and retrieving of information regarding the patrons use of a confined facility.
  • the information includes demographic information including age, gender and the like, patterns of movement of patrons through the confined facility, as well as other information.
  • such a system and method also monitors, stores and retrieves information relating to cashless spending history at various locations or stations throughout the confined area to determine spending habits of patrons according to a disclosed embodiment of the invention.
  • Other disclosed embodiments of the invention relate to such a system and method, which also monitors, stores and retrieves information relating to queue management for various attractions throughout the confined area to determine patterns of patron behavior while utilizing the confined facility.
  • a ledger or other report can be generated by the management of the facility to determine information relating to habits of patrons while using the facility.
  • information stored concerning the patrons may be sorted such as by demographics information concerning the age group of patrons using the facility. For example, in connection with an amusement or theme park, it may be desirable to know which age groups spend the most money at any given location, such as a given restaurant. It may also be desirable to know which age groups use which rides in the amusement or theme park. This is accomplished by sorting information relating to the habits of the patron while using the facility as to the demographic information of the patron.
  • Such information may well be used for targeted advertisements for attracting former patrons as well as new patrons to the facility. Also, the information can be gathered for certain intervals of time such as a day, a week, a month or an entire year. This enables the park management to know how to adjust the timing of attractions to other facilities at certain times during the day.
  • a method and system for the communication for confined areas of a facility.
  • Personal identification information of a group member into at least one of a set of stations distributed throughout the confined area.
  • Monetary deposit information for the member group is received, and transaction information is received from at least one cashless station.
  • Transaction reports are created.
  • a cashless spending system and method which relates to registering an amount of money to be spent during a given interval of time such as during one day, providing an identification tag or tags for one or more persons in a group, and permitting the use of the identification tags with readers to record the amount of purchases during the interval of time allotted so that payment can be made at the end of the allotted time.
  • a registration station where guests in an amusement park or other facility can establish a cashless spending account for one or more persons in a group, a group of personal identification tags provided to individual members of the group, and a group of readers distributed throughout the geographical areas such as the park grounds at the facilities where purchases may be made.
  • an interactive person locating system 100 employs location stations such as station 108 distributed throughout the confined area to facilitate communication between and among member of the groups of patrons such as patron 101.
  • a registration station 110 enables patrons to register their group so that members of the registered group can communicate privately with one another.
  • Group members or guests who interact with the system, at any location station, have the ability to visually discover the location of their group members on an electronic version of the facility or park map.
  • the members or guests are thus empowered to become a part of the solution in finding one another; to give them the ability to at least know where the rest of the party is when they cannot be found, or when they become separated by choice or by accident; to eliminate the feeling of panic that sweeps over a parent when they realize that a member of their group, such as their child, is not by their side or at the designated meeting place.
  • Each member of a group obtains a waterproof transmitter in the form of a locator or personal identification (i.d.) tag 102 that is worn on the wrist or other part of the body or on the person's clothing.
  • This locator continually communicates, via radio signal, with the child locating system 10 to update his or her location throughout the day.
  • a locator or personal identification (i.d.) tag 102 that is worn on the wrist or other part of the body or on the person's clothing.
  • This locator continually communicates, via radio signal, with the child locating system 10 to update his or her location throughout the day.
  • One example of such a tag is dislocated in the foregoing mentioned non-provisional patent application Serial No. 09/992,872.
  • the location station 108 is a strategically placed interactive viewable workstation kiosk. These stations allow unaided guest access to the system with the locator 102. This gives the guest the ability to locate and view any locators in their group, to post messages on a private message board or to contact security. It also allows users to interact with any other system feature of module.
  • the registration station 110 is an interactive viewable workstation used by the park.
  • the registration station 110 software module activates the locating software by enabling quick and easy registration of groups and individuals into the system 100 so that the system distinguishes between groups and between individuals within groups.
  • the confined area such as a park is divided into zones. These zones are the areas inside the property where guests need to be located. A zone can be as large or as small as needed. They can also be adjusted, expanded or minimized as necessary.
  • Guests are tracked as they pass along a path 103 through these zones via antennas such as an antenna 105 that are strategically placed throughout the property. These antennas, in return, send the tracking information to cell controllers such as cell controller 106, which conveys the information back to the central processing server or host computer 107 utilizing a wireless network.
  • antennas such as an antenna 105 that are strategically placed throughout the property.
  • cell controller 106 which conveys the information back to the central processing server or host computer 107 utilizing a wireless network.
  • the data analysis system and method of the disclosed embodiments of the invention include a software module and provide a powerful benefit of the person locating system 100. It enables the collection, organization and storage of critical data relative to guest traffic and spending patterns. Once installed, the person locating system 100 can provide detailed information on guests' activities. The system stores the time and location when a guest locator or personal identification (i.d.) tag such as a tag 102 passes through the zones created throughout the property of the confined area.
  • a guest locator or personal identification (i.d.) tag such as a tag 102 passes through the zones created throughout the property of the confined area.
  • the system can be configured to accumulate specific demographic data that describes each guest by assigning information such as age, gender, point of origin, or other specific interest, to each unique guest i.d. tag.
  • the disclosed methods of the presently preferred embodiments of the invention for accumulating this data can be tailored based on the specific needs and requirements of each confined facility by using the registration station 110, or by taking short surveys on the location stations such as the location station 108.
  • the data analysis system software module is seamlessly integrated with all other modules of the system 100. However, it is to be understood that the data analysis system and method may be partially integrated, or used in a stand alone mode of operation.
  • Some benefits that are realized with the implementation of the data analysis system and method include, but are not limited to, the insight to where guests travel throughout their visit to the facility. Knowledge where the majority or large numbers of guests are located at a given point in the day such as at parade routes, line queues and others is useful to the management of the facility for a variety of purposes, such as the physical arrangement of the attractions and amenities throughout the facility, determining and coordinating the timing of the attractions and events, as well as other purposes.
  • the traffic patterns can be determined through particular zones of the facility (attractions, gift shops, plaza areas). Analysis of guest spending habits when used in conjunction with the cashless spending module can be obtained. Detailed attraction analysis with the line management module can be achieved.
  • the guest or group may be required to be registered as a user via registration station 110 (FIG. 1) of the person locating system 100 (FIG. 1) in order for the park or other facility to store the data analysis function.
  • the system stores a record or file of guest movements over time as indicated at 201 , on a management database 203 of the host computer 107 (FIG. 1 ).
  • the system stores a record or file of the reservations in the, queue management as indicated at 205 in the data base 203.
  • the system also stores a record or file of transactions completed using the cashless system as indicated at 208 in the data base 203.
  • the park or other facility can then search the data base 203 and configure the system settings to generate management data reports such as a report 210.
  • the reports combine location, reservation, and member demographic data into reports for use by the park in operating the park or other facility.
  • the method is started, and then a decision is made as to whether or not the guest desires to use the person locating system 100 (FIG. 1 ) as indicated at box 303.
  • the guest may receive a voucher from the park operator.
  • a decision is made as to whether or not the guest has then registered in the system 100. If not, as indicated at box 309, the park operator collects the voucher and enters the information in the system as indicated at box 312 to establish the guest and his or her group as being registered in the system. In so doing, each guest or member in the group is provided with a locator or identification tag. Also, the operator collects as much demographic information as possible concerning the members of the group and enters it into the system data base 203 via the registration station 110 (FIG. 1 ).
  • the park administrator can configure the system settings as indicated at box 314. Also, the park administrator can also configure the management data system settings as indicated at box 316. Additionally, the park administrator can also generate the management data reports, such as the report 210 (FIG. 2), combining the location patterns of guests, attractions, spending, reservation, and member demographic data. As indicated at box 321 , the park administrator can then analyze the management data system reports to facilitate the operation of the park.
  • the management data reports such as the report 210 (FIG. 2), combining the location patterns of guests, attractions, spending, reservation, and member demographic data.
  • the park administrator can then analyze the management data system reports to facilitate the operation of the park.
  • the guest or group member is able to move throughout the facility to utilize its services and purchase goods.
  • the system records the movements of the guest in the management data system data base 203 as indicated at box 332.
  • the guest may make, check, and modify ride reservations in the location station 108 as indicated at 334, and as indicated at box 336, the reservations are recorded in the line management system data base which is stored in the management data system data base 203.
  • the attractions are recorded as they are visited and stored in the management system data base as stored on the management data system data base 203 as indicated at box 341. Also, as the guest utilizes the cashless system spending in the facility as indicated at box 343, each transaction is recorded to the cashless system data base as indicated at box 345, which is stored on the management data system data base 203.
  • a cashless spending system and method includes a software module to provide facility guests and group members with a method to eliminate or greatly reduce the need for cash anywhere in the facility.
  • This module turns each i.d. tag such as the tag 102 into an "electronic wallet” that is associated with a unique "virtual account” within the system.
  • the elimination of the necessity for cash transactions provides guests or group members with the freedom to utilize the services of the facility and make purchases at amenities such as restaurants, games and shops as well as transactions throughout the facility without the potential loss of wallets, pocketbooks, and cash.
  • the cashless spending system may be completely integrated with the person locating system 100, or can be partially integrated or operate in a stand alone manner. Guests can create their "virtual" account at a registration station such as registration station 110. These "virtual" accounts are debited with the use of selected I.D. tags or locators in the specified group, or individually. Guests and group members have the ability to check their account balance at any location station such as the location station 108. If necessary, the guest and group members can add more credit to their "virtual" account at the registration station. [0056] Some features and benefits of the cashless spending system and method according to certain embodiments of the invention include the identification tag becoming an "electronic wallet" for park guests.
  • the cashless module can be fully or partially integrated with current point of sale systems. Spending becomes more convenient for facility guests. For some applications, the cashless spending system may be seamlessly integrated into the locating system 100.
  • the guest or group member may be required to be registered as a user via registration station 110 of the locating system 100 (FIG. 1) in order to use the cashless spending function.
  • Guests or group members may acquire the cashless spending option at the registration station 110 when registering for the locating system 110.
  • Guests or group members then request that a certain dollar amount of funds be placed in the cashless account. Guests or group members may set spending limits per person in their group at time of activation at the registration station 110.
  • guests or group members such as a group member 101 may then purchase at any cashless enabled sites such as a cashless station 1201 in the confined area of the facility by scanning their i.d. tag 102 at the prescribed reader 1203 at the point of purchase, or otherwise enter his or her personal identification information to access his or her cashless spending account.
  • This purchase amount is sent to the data base, stored in the host computer 107 (FIG. 1) to make a determination of the approval or denial of the transaction based on the balance of funds indicated in the cashless system database.
  • FIG. 5 there is shown a software controlled system and method of the disclosed embodiment of the present invention for the cashless feature as disclosed herein.
  • a determination is made at box 1303 as to whether or not the guest would like to have the cashless system. If the guest requires such a system, then as indicated at box 1305, a cashless voucher is given to the guest or group member by the facility operator.
  • the guest or group member it is determined whether or not the guest or group member has registered for the person locating system 100. If not, then at box 1309 the guest or group member registers for the system 100 (FIG. 1 ). If the guest has already registered, then as indicated at box 1312, the operator collects the cashless voucher and places funds in cashless account of the guest or group member. Also, the operator causes the activation of the cashless account as indicated at box 1314, and sets or changes the group members' spending limits at box 1316. All of this information is then recorded in the cashless system data base 1318 which is stored in the host computer 107 on the system 100 (FIG. 1 ).
  • the park administrator can configure the cashless system settings for the cashless system data base 1318.
  • the facility administrator as indicated at box 1323, can import point of sale data for the cashless system data base 1318, and can causes the generation of a cashless system report combining both the location and Point of sale data at box 1325 for the cashless system data base 1318.
  • the facility administrator can analyze the cashless system reports. Additionally, the facility administrator can cause the deactivation of the account as indicated at 1329.
  • the guest or group member can add additional cash to the locator or i. d. tag.
  • the guest or group member can set or change group member spending limits.
  • a guest or group member makes a decision as to whether or not to make a cashless purchase. If a cashless purchase is not desired, as indicated at box 1338, it is determined whether or not a balance of the refund is requested. If it is, then at box 1341 , the refund of the account balance is processed and conveyed to the cashless system data base 1318. If the balance of the refund is not requested, then the process stops as indicated at box 1343.
  • a conventional point of sale transaction is processed and the operator notifies the guest or group member of the amount of the purchase.
  • the operator can enter the transaction amount and scan the locator or i.d. tag, such as the tag 102.
  • the cashless system determines whether or not the account is activated at box 1349. If it is not so activated, then the guest or group member is notified that there is a problem, and the facility administrator can deactivate the account, if necessary. If the account is active, then as indicated at box 1353, it is determined whether the cashless account balance of the guest or member is sufficient or not.
  • the guest or group member is notified of a problem. If it is sufficient, then as indicated at box 1355, the cashless account is debited, and bonus points are calculated. As indicated at box 1357, it is determined by the system 100 whether or not there is an interface to the point of sale system. If there is, then as indicated at box 1359, the operator closes the conventional point of sale transaction with the cashless system and the cash register key. If there is not such an interface, then the system prints a debit voucher with security features as indicated at box 1362. Furthermore, the guest or group member then takes the debit voucher from the printer (not shown) and presents it to a cashier as indicated at box 1364. The operator, as indicated at box 1366, closes the conventional point of sale transaction with the debit voucher as cash. Thereafter, the cashless purchase is completed as indicated at box 1336.
  • a registration station screen 1401 includes a current group member list 1403 and a group name indication 1405.
  • a list 1407 of the members of the named group are provided.
  • the member names may be highlighted such as at 1409 for the member "Bob.”
  • current member settings at 1412 provide information regarding the highlighted number.
  • Such information includes an age indicia 1414, gender indicia 1416, and a cashless indication box 1418.
  • the box 1418 includes a cashless status indication 1421 such as a message "No Funds in Group Account.”
  • the screen 1401 can be printed as a report from a registration station 110.
  • the screen 1502 includes a group name indication 1504, a personal identification number (PIN) indication 1506, and whether or not such information is required at indication 1508.
  • PIN personal identification number
  • the screen 1502 includes a guest list indication 1511, a spending limit list indication 1513 which also includes whether or not there is unlimited spending such as at the "unlimited" indication 1515. Additionally, there is a spent list indication 1516.
  • the name of a group member is displayed as the member to whom all transactions will be credited.
  • a total deposit indication is displayed at 1519 to indicate the amount of the funds initially deposited by the group.
  • a total spent indication is illustrated at 1522, and a total cash back indication is shown at 1523.
  • a current balance indication is displayed at 1524.
  • a view transactions button 1526 when selected, enables the user to obtain more detailed information regarding each transaction.
  • a refund transaction button 1528 when selected, enables the user to refund a transaction.
  • a deposit button 1531 when selected by the user, enables a deposit to be made to the account for the group.
  • the Group can determine the amount of the cash back to the Group.
  • a close account button 1535 may be selected to terminate the account and render it inactive or closed.
  • a "Set All to Unlimited” button 1537 may be selected to cause all of the members of the group to be designated as "Unlimited.” When the "Set All Limit To Button 1539 is selected, each one of the members of the group will be designated as requiring a limit to be entered. [0075] A "Set No Bankers” button 1542, when selected, prevents any of the members as being designated as a "Banker,” as indicated in the active member box 1517. Alternatively, when a button Set All To Banker button 1544 is selected to cause each one of the members of the group to be designated as a "Banker," the determination of who is financially responsible for the payment of the transactions for the group may be facilitated.
  • a member spending limit screen 1601 which includes a banker list indication 1603 to indicate which one or more of the group members is designated as the financially responsible person for the group. There is also included a member list indication 1605, an amount spent indication 1608 and a spending limit indication 1610.
  • a change limit button 1613 when selected, enables the user to revise the monetary amount of the spending limit for one or more of the group members.
  • a drop down number pad 1703 appears on the member spending limit screen 1601 when the change limit button 1613 is selected.
  • the number pad 1703 includes a set of tin number buttons such as a button 1705.
  • the pad 1703 also includes a display 1707 of the spending limit amount.
  • a group cashless transaction history screen 1801 includes a display of a guest indication 1803 to designate the name of the guests or group.
  • the action indication 1805 designates whether or nor the account is open.
  • An amount indication 1807 displays the amount of a transaction, and a balance indication 1809 displays the balance for the account history as of that particular transaction.
  • a date/time indication 1813 is for a specific transaction being requested by the user.
  • a date/time list indication 1815 lists all of the transactions for this particular group transaction history.
  • the screen 1801 also displays the group members individually making the transactions at the indication 1817.
  • an action indication 1819 the type of action taking place at each transaction is displayed. These transactions can be a "purchase,” a "cashback,” and others.
  • An amount list indication 1823 shows the amount of each one of the transactions in the transaction history.
  • a balance list indication list 1825 provides the outstanding balance at the time of each individual transaction.
  • the date/time for a particular transaction may be highlighted such as at the highlighted indication 1827 so that it will appear in the date/time box 1813 to provide the information concerning the transaction at the indications 1803, 1805, 1807 and 1809, Additionally, a store indicating 1831 provides the information as to where the transaction occurred. Also, the station where the transaction was registered is indicated at 1836.
  • a deposited/pending indication 1838 indicates the total amount deposited.
  • An amount spent indication 1841 provides an indication of the total amount spent for the group, and a cashback indication 1843 indicates how much money would be refunded to the group if the account should close at the time of the inquiry.
  • a current balance indication is shown at 1845.

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Abstract

L'invention concerne un système et un procédé permettant de suivre un hôte au sein d'une zone confinée d'une installation. Des informations d'identification personnelle d'un hôte sont reçues au niveau d'au moins une série de postes dispersés de part la zone confinée, afin d'enregistrer l'hôte. Des informations démographiques concernant l'hôte enregistré sont reçues. Le déplacement de l'hôte est surveillé dans le temps, et les informations portant sur le déplacement de l'hôte sont stockées. Des rapports sont engendrés à partir de l'aspect démographique et des déplacements de l'hôte. En vue de faciliter le suivi des dépenses de l'hôte, des informations concernant l'acompte de l'hôte ou du groupe d'hôtes sont reçues, et des informations de transactions sont reçues à partir d'au moins un poste de paiement scriptural. Des rapports de transactions sont alors créés.
PCT/US2003/037211 2002-11-19 2003-11-19 Procede et systeme de suivi d'informations d'hotes WO2004046891A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2003298684A AU2003298684A1 (en) 2002-11-19 2003-11-19 Guest information tracking system and method

Applications Claiming Priority (8)

Application Number Priority Date Filing Date Title
US42771302P 2002-11-19 2002-11-19
US42773102P 2002-11-19 2002-11-19
US60/427,731 2002-11-19
US60/427,713 2002-11-19
US10/716,802 2003-11-18
US10/716,691 2003-11-18
US10/716,691 US7114647B2 (en) 2002-11-19 2003-11-18 Data analysis system and method
US10/716,802 US7147149B2 (en) 2002-11-19 2003-11-18 Cashless spending system and method

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WO2004046891A2 true WO2004046891A2 (fr) 2004-06-03
WO2004046891A3 WO2004046891A3 (fr) 2004-07-29

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US7490319B2 (en) 2003-11-04 2009-02-10 Kimberly-Clark Worldwide, Inc. Testing tool comprising an automated multidimensional traceability matrix for implementing and validating complex software systems
EP2164051A2 (fr) * 2008-09-04 2010-03-17 Disney Enterprises, Inc. Procédé et système pour effectuer des transactions d'affinité

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Cited By (6)

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Publication number Priority date Publication date Assignee Title
US7490319B2 (en) 2003-11-04 2009-02-10 Kimberly-Clark Worldwide, Inc. Testing tool comprising an automated multidimensional traceability matrix for implementing and validating complex software systems
GB2419776A (en) * 2004-10-29 2006-05-03 Salem Automation Ltd Tracking of user location with an identity tag
GB2419776B (en) * 2004-10-29 2010-01-06 Salem Automation Ltd Tracking apparatus
EP2164051A2 (fr) * 2008-09-04 2010-03-17 Disney Enterprises, Inc. Procédé et système pour effectuer des transactions d'affinité
EP2164051A3 (fr) * 2008-09-04 2012-12-26 Disney Enterprises, Inc. Procédé et système pour effectuer des transactions d'affinité
US8416087B2 (en) 2008-09-04 2013-04-09 Disney Enterprises, Inc. Method and system for performing affinity transactions

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AU2003298684A8 (en) 2004-06-15
AU2003298684A1 (en) 2004-06-15

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