WO2003094062A2

WO2003094062A2 - Method and system for automatic communication between tenderers and requesters, especially for (contract) exchange between real estate tenderers and real estate requesters, corresponding computer program product, and corresponding computer-readable storage medium

Info

Publication number: WO2003094062A2
Application number: PCT/EP2003/004451
Authority: WO
Inventors: Stephan Kunzke
Original assignee: Part2Part.Com Gmbh
Priority date: 2002-04-29
Filing date: 2003-04-29
Publication date: 2003-11-13
Also published as: WO2003094062A3; AU2003222846A1; DE10220942A1

Abstract

The invention relates to a method and a system for automatic communication between tenderers and requesters, especially for (contract) exchange between real estate tenderers and real estate requesters, to a corresponding computer program product, and to a corresponding computer-readable storage medium, which can especially be used to provide a virtual information and trading centre for real estate on the internet, optionally linked to the offer of peripheral or complementary products, services and/or information. According to the invention, automated and standardised object value determination, co-ordination, processing and/or communication can be carried out between tenderers and requesters, especially (contract) co-ordination and/or exchange between tenderers or prospective customers of real estate, property, insurance and financial services. In this way, the free tradability of said processes is ensured and the processing of the resulting tasks is organised in such a way that it is carried out in different cycles adapted to the respective requirements, the processing of partial tasks of the process development being carried out by specialists. Furthermore, the quality standards are maintained. The process development involves allocating roles to the respective processors (traders), and allocating time and processing specifications to each process. The objects are automatically evaluated. A database co-ordination is then carried out for the exchange.

Description

Process and arrangement for automatic mediation between providers and customers, in particular for

(Contract) determination between real estate providers and

-searchers as well as a corresponding computer program-

Product and a corresponding computer readable

storage medium

description

The invention relates to a method and an arrangement for automatic mediation between providers and inquirers, in particular for (contract) mediation between real estate providers and seekers, as well as a corresponding computer program product and a corresponding computer-readable storage medium, which are in particular for the provision of a virtual information and Trading place for real estate on the Internet can be used, possibly connected with the offer of peripheral or complementary products, services and / or information.

The traditional methods allow multiple brokers to enter their objects in a common database. Everyone is solely responsible for data maintenance. There are no time cycles within which

Data records or processes are checked for their processing status, and there is no automatic data synchronization. Common databases that contain information about those interested in the objects are completely missing. Likewise, there is no possibility of evaluating and / or automatically comparing the data (object versus prospect data). Solutions are already known in the field of the subject matter of the invention. Systems currently exist on the Internet that allow brokers and broker associations to work together. For example, reference can be made to the broker portal "re-dat .net", which can be reached, for example, via the page "www.immobrink.de", which implements such a system.

If a prospective customer logs on the page of one of such a portal - for example, the system of re-dat. et serve - involved brokers in the database and finds an object of interest to them, there is a corresponding link to the page of the offering broker. The property offering broker receives an e-mail informing them that a customer is looking for the object interests. If the interested party has logged in via the page of another broker registered in the system, the offering broker will also be informed of this. The further procedure is then coordinated between the two brokers. It is not defined by whom, in what form and at what times the object and the customer are accompanied. If a broker is looking for a property with certain property data, he must "browse" the systems manually or send an e-mail to other brokers to ask them - even to the brokers involved in such a portal.

Changes to real estate databases such as "Deutsche Immobilienbδrse .de ^u ," Immoscout24.de "and" Wohnfinder.de "are related to the print media in terms of their presentation and use. Here, paired with a search engine, ad spaces are provided.

If an interested party logs into one of these databases and finds an object of interest to them, there is usually only a corresponding link to the broker's website. The object to be achieved by the invention is a method and an arrangement for the automatic mediation between providers and inquirers, in particular for (contract) mediation between real estate providers and seekers, as well as a corresponding computer program product and a corresponding computer-readable storage medium To provide, by means of which the disadvantages mentioned above are eliminated and in particular an automated, standardized sequence of the mediation processes is made possible and additionally the assurance of quality standards is guaranteed.

This object is achieved according to the invention by the features in the characterizing part of claims 1, 32, 33 and 34 in cooperation with the features in the preamble. Appropriate embodiments of the invention are contained in the subclaims.

A particular advantage of the method for automatic mediation between providers and inquirers, in particular for (contract) mediation between real estate providers and seekers, is that at least one data processing device, on which at least one for storing supply, demand and / or A suitable database and a computer program are implemented for processor data records, supply, demand and / or processor data records are entered into the database (s) by means of data input, supply or demand data records when inputting into the (a) database and / or after assignment of a Processor data record for this offer or demand data record is assigned a time (time stamp) and / or information on the processing status of the offer or demand data record (processing stamp) by the computer program and these data are stored in the (a) database, the computer program based on the input and or assigned data of an offer or demand data record is automatically determined for the supplementary data required for the processing of this data record and processing requests associated with this data record, proof, qualification, processing and / or evaluation requirements are created, data records provided with an engineer data record, in the case of existing processing requests together with the processing requests created by the computer program, automatically sent to the processor (s) designated by the processor data record for processing or made accessible to this processor (s), the processing of the processing requests by entering the supplementary data into the database Processor, provider and / or inquirer takes place after

Meeting the qualification requirements one in the

(a) database entered offer or

Demand data record an assessment of this data record and / or a database query for mediable demand or offer data records takes place according to predefinable criteria, at least some of the results of the assessment and / or the database query is automatically transmitted to processors, providers and / or inquirers and / or made accessible, the fulfillment status of the processing requirements is automatically evaluated by the computer program after predeterminable periods of time, after mediation has been carried out or when predefinable termination criteria have been met, the associated offer and / or demand data records are correspondingly marked in the database or deleted from the database.

An arrangement for the automatic mediation between providers and inquirers, in particular for the (contract) mediation between real estate providers and seekers, is advantageously set up in such a way that it comprises at least one processor which is set up in this way (are) that a method for automatic mediation between providers and inquirers, in particular for (contract) mediation between real estate providers and seekers, can be carried out, the mediation comprising the method steps according to one of claims 1 to 31.

A computer program product for automatic mediation between providers and inquirers, in particular for (contract) mediation between real estate providers and seekers, comprises a computer-readable storage medium on which a program is stored which enables a computer after it has been loaded into the memory of the computer is to carry out a method for automatic mediation between providers and inquirers, in particular for (contract) mediation between real estate providers and seekers, the mediation comprising the method steps according to one of Claims 1 to 31.

In order to carry out an automatic mediation between providers and inquirers, in particular a (contract) mediation between real estate providers and seekers, a computer-readable storage medium is advantageously used, on which a program is stored which enables a computer after it has been stored in the computer has been loaded to carry out a method for automatic mediation between providers and customers, in particular for (contract) mediation between real estate providers and seekers, the mediation comprising the method steps according to one of claims 1 to 31. Another advantage of the method according to the invention is that access to the data processing device (s) is made possible via data networks. In many respects, it proves to be practical if the processors involved in the process can access it via web pages. It has also proven to be advantageous that the owner of processor data sets which are characteristic of the access to the data processing device (s) are stored in the database. In a preferred embodiment of the method according to the invention, it is provided that a data record entered into the (a) database via a web page is assigned a processor data record that identifies the owner of the web page used for data input and / or a processor data record that is automatically determined according to predefinable criteria ,

A further advantageous embodiment of the method according to the invention is that automatically generated data acquisition masks are provided for data entry.

In the method for the automatic mediation between providers and inquirers, it proves to be advantageous that the data entry masks automatically generated for data entry serve specifically for entering entry data and / or verification data and / or qualification data and / or evaluation data and / or processing data and / or postprocessing data. Optimal use of the method is made possible by the fact that the recording and / or description of a property according to parcel, residential and / or commercial facility, building, part of the building, residential and / or commercial unit and / or room is staggered and automatically by the computer program the required quantity and quality of the data entry masks are provided. For the input of large amounts of data, a preferred embodiment of the method according to the invention provides data acquisition masks which can be downloaded to the client computer for offline processing. For this purpose, data entry masks are provided, which are suitable for entering several business processes. It also proves to be advantageous that when data and / or supplementary data for an offer and / or demand data record is entered, the time and / or processing stamp assigned to the relevant data record is automatically updated and stored.

Another advantage of the method according to the invention is that a processor - assigned by processor data record to an offer or demand data record - from the computer program via - processing requirements to be met by him (the processor), deadlines to be met and / or the consequences in the event of non-fulfillment of the Processing requests are informed within specified deadlines. It also proves to be advantageous that, if processing requirements are not met, the processor data set that identifies the processor in question is automatically marked by the computer program, implemented in terms of priority and / or from the database (for example the "processor (broker) proposal list") Advantageously, the processor data record that identifies the processor in question is automatically separated from the offer and / or demand data record, and / or the offer and / or demand data record is stored in a collection, verification, qualification or processing pool. In the method according to the invention, a new agent or broker is automatically proposed to a data record (cached) stored in one of the pools mentioned, and thus longer interruptions in order processing are avoided.A preferred embodiment of the method according to the invention therefore provides that a provider or Inquirers are automatically suggested by the computer program to a new processor if the processor data set identifying the previous processor has been marked by the computer program, implemented in priority and / or deleted from the database ("processor (broker) proposal list") or if the offer- and / or night question record is in a collection, verification, qualification or processing pool.

It also proves to be advantageous that, after the input of predefinable minimum data by the computer program, exposes and / or draft offers are created automatically.

Another advantage of the method according to the invention is that after the input of predefinable minimum data by the computer program, draft contracts are automatically created on the basis of model contracts.

It also proves to be advantageous that external databases are queried in order to update the data records and / or a day-specific evaluation. A further advantage of the method according to the invention is that data sets are evaluated, but no database query for conveyable demand or supply data sets takes place.

In addition, it proves advantageous that the rental income and / or ancillary costs and / or reductions in age value and / or property interest and / or, if necessary, the data automatically used for the evaluation include many other criteria.

It also proves to be advantageous that the processor's compensation claims are automatically calculated, the compensation claims consisting of commission claims, service claims and / or claims for damages.

It is also to be considered advantageous that at least some of the activities carried out for the mediation are logged and stored in the (a) database.

In a further preferred embodiment of the method according to the invention, it is provided that, after successful mediation and / or after an attempt to mediate has been terminated, the computer program automatically collects data for postprocessing is carried out, which is advantageously carried out for the purpose of quality assurance to the exclusion of the processor (s) involved in the mediation or the mediation attempt. Quality assurance is supported by using a random number generator to select the processor (s) for post-processing data collection.

In addition, it proves to be advantageous that the logs stored in the (a) database are evaluated by the computer system.

It is also advantageous that an additional database comprising additional products, services and / or information is provided. In the presence of such a database comprising complementary products, services and / or information, in a preferred embodiment of the method according to the invention it is provided that after the input of predefinable minimum data by the computer program, a database comparison with the comprehensive products, services and / or information comprising automatically Database takes place and the computer program automatically creates and / or compares offers for complementary products, services and / or information and transmits them to the relevant customer and / or makes them available to him.

For the group of real estate providers and interested parties, the invention has the following advantages in particular:

- Through the standardization and automation of almost all processes in the inventive method for automatic evaluation and / or (contract) brokerage between real estate providers and prospective customers, the free and fast tradability of the object, customer, product and / or Performance data with the greatest possible search and comparison options as well as safety and quality standards guaranteed. - Real estate providers and prospective customers only need one contact person. Your interests, on the other hand, are represented by all processors involved in the system. This ensures a broad diversification - always with the same data - and thus rapid implementation without "breaking the property" or overwhelming the interested party, for example with incomparable offers.

- Experience shows that real estate offers and demands are processed regionally. The providers and

As a result of the invention, inquirers or interested parties from other regions are no longer dependent on an external processor and can find their contact person (processor) in their vicinity - e.g. B. also choose from the previous "group of supervisors". This avoids unnecessary routes and the associated costs, wasted time and misunderstandings and / or barriers to trust.

- All offers, evaluations and inquiries are up to date and can be called up and edited from almost every point on earth. The only requirement is a secure connection to the storage medium, an appropriately configured interface and the required hardware (also configured accordingly). - On request, the client can receive all information about the current processing status of your order and / or targeted and market-oriented advice, information and within a time cycle (advantageously coordinated with them) (e.g. seven days) automatically or through them at any time / or additional offers, which are also provided by specialists if necessary.

A constant comparison between the provider and prospect data and the performance criteria of the additional products, information and services can take place automatically. Thus the current market view for everyone who uses the system accordingly. Regardless of whether it is the quantity of offers of equivalent properties and their prices, a daily rent index, the current land values, financing services, insurance and / or house prices, ... etc. - Every customer has a complete package tailored to his needs, based on the experience and speed of work of the respective processor and / or specialist - when using only one contact person.

The respective processor can look after more customers in a shorter period of time - and also better quality. As a result, they are able to generate higher yields and thereby offer their services more cheaply.

The following points of view are to be regarded as advantages of the invention for property owners, owners and users: If the minimum data required by the computer program according to the invention and describing its property is entered once, it is able to check the value of this property on the market. The necessary basic data can be saved. - For a day-to-day evaluation, only the variable data, such as maintenance, repairs and / or modernizations, information on the current rental contracts or the like, need to be updated. - Regular data maintenance protects against incorrect assessments, which have increased in certain times, and associated bankruptcies, price losses and / or budget deficits. - If necessary, faster sales and / or easier crediting or re-crediting is possible.

- The risk of a possible forced auction and the associated burdens are reduced. This means that owners, users (tenants and / or tenants) of these and / or other properties - the same owners, borrowers and / or creditors - are better protected.

Advantages for the agent (broker) are: - The agent (broker) has the entire range of offers, the customer (prospective customers) and the additional products, information and services. These are always matched to one another by the computer program and present themselves to his (his) customers as his own range of services. He retains his own identity, since in any case he acts as a contact person (agent / broker) and the data input and / or - output to his customers under his layout. - He can deselect parts of his range of services and have them processed by specialized processors without having to be afraid of losing the customer, commission and / or service entitlement he has developed. This ensures - with maximum security - an excellent quantity standard and the quality standard is increased, the processing is carried out without delays, "drawer customers, offers and / or - objects" are avoided. - He always remains the main contact partner of the customer and is also advantageous Every “movement” within the processing of the customer order (automatically and / or manually retrievable) is informed by the computer program controlling the method according to the invention. The fact that the property and prospect data are always subject to a specified "standard format" guarantees free data exchange and / or comparison between the databases. The comparison of the databases, the preparation of exposέ and offers, as well as the notifications that Protocols and / or suggested dates are advantageously forwarded automatically within the method according to the invention (controlled by the computer program). If, for example, the property qualification and / or further support of customers can be fully exploited against an "only" acquiring consultant until the conclusion of the business transaction, his advertising costs decrease and his workload increases.

The "only" acquiring consultant (e.g. insurance agent, financial or business consultant) can increase his income without neglecting his business field and / or clientele and / or having to expand it significantly.

The agent or broker can look after more customers - and their quality better - in less time. As a result, he will achieve higher yields and will thus be able to offer his services more cheaply. This in turn leads to higher orders and greater customer satisfaction. Object and prospect acquisition and processing can be done worldwide without major additional effort. Thus, regardless of the size of the respective agent or broker company, the advantages of the web can be fully used.

The advantages of the method according to the invention for providers of supplementary products, information and services are in particular in the following points: - Product, information and service providers get a better overview of the market and can adapt their products, information and services faster and better to the existing • needs of the regional market to be served.

- The standardization and automation of almost all processes running in the method according to the invention ensure that the object, customer, product, information and performance data can be traded freely and quickly, with excellent security and the greatest possible quality, quantity and Information standard is maintained and achieved.

- Future real estate objects and projects can be evaluated quickly and reliably - even in advance - and analyzed, planned and marketed "in line with the market". As a result, major leaps in market adjustment as well as investments and bankruptcies are reduced and / or avoided entirely.

Owing to the properties of the method according to the invention listed above, owners, creditors, sellers, buyers, municipalities, investors and users are secured.

The method according to the invention and the device according to the invention are to be explained by way of example in the handling of a classic real estate brokerage joint transaction.

The exemplary embodiment realizes the goals that are to be achieved by the invention. In particular, a method and an arrangement for automated and standardized object value determination, comparison, processing and / or mediation between providers and inquirers, in particular for (contract) comparison and / or mediation between real estate, house, insurance, financing providers and interested parties described. Through these exemplary realizations of the According to the invention, the "free tradability" of these processes is guaranteed and the processing of the resulting tasks is structured in such a way that it is carried out in various cycles adapted to the respective requirements, with the aim of specializing for subtasks of the process handling. In addition, the securing of - by Market and policy required and / or the system specified - guaranteed quality standards.

The method is implemented, for example, by a “system”, which consists of at least one computer system on which a provider database, a prospective customer database, a list of suggested employees and / or a database with entries of supplementary products, information and services, and one - that Process controlling - computer program are implemented. Hereinafter referred to as "system". The prospect database contains the demand or prospect data records and the agent suggestion list contains the agent or broker data records (as an agent, a broker is not absolutely necessary in every case).

Through the computer program used in the exemplary embodiment, input masks, role assignments (such as, for example: provisional proof, proof and processing brokers or processors), time cycles, are automatically generated by input masks, created and made available by this computer program Allocation of "time and processing stamps" and / or other automatisms that summarize the running processes in a given scheme, the prerequisite for the standardization of the valuation and / or "qualification" of a property, the simple and secure handling of a brokerage community deal Offer development and / or adjustment of complementary products, information and / or services achieved. The business transaction itself is divided into different cycles within the system (see the processing steps described below). Each processing step speaks one cycle (except processing step five - the evaluation). In order to be able to classify the prospect and object data as well as the supplementary offers of products, information and services in the corresponding system cycles and to always provide the customer with the business processes and the rights and obligations required by the system To ensure equipped and bound consultants (brokers), corresponding pools (acquisition, verification, qualification, processing and postprocessing pool) and a processor (broker) proposal list are set up in the exemplary embodiment.

The agent or broker proposal list organizes itself within the exemplary system. B. the availability, regional presence, quality, quantity and / or the average time required to process the processed and / or work in progress of the respective agent (broker). Access to the computer system of the exemplary embodiment is only possible for registered agents or brokers or via a dial-in point provided by such agent (broker) in a computer network, such as the Internet. Access can also be made possible directly via the customer's own homepage. The difference between the two variants lies in the assignment of the agent (broker) to the processes that are triggered by the real estate providers and / or interested parties within the process, who enter their data themselves via the respective accesses. In the first case, the agent (broker) is assigned to the process as proof processor (proof broker), via whose website the data was entered. In the second case, a verification processor (verification broker) is automatically assigned and / or proposed to the process by the computer program according to the invention, whereby the selection of this proof processor (proof broker) is based on specified criteria or rules. These criteria or rules can be proposed by the agents (brokers) to be proposed. B. Select on the basis of the region, the real estate data offered or searched and / or based on specializations and assign to the transaction (customer). This can, for example, on the basis of an agent or Broker suggestion list happen.

If all accessing agents (brokers), the operator of the computer program and the storage medium form an economic unit, the access rights can be made easier.

If access to the computer system of the exemplary embodiment is made possible by a customer, agent (broker) homepage, this and the computer system can be implemented on different servers. If the computer system offers direct access via its own homepage, usually only one server will be used. The first step of the exemplary procedure is to collect the data:

The customer (whether object provider or prospective customer) is recorded through or via the access of a consultant (broker) registered in the system. This agent (or broker) thereby automatically becomes the "provisional broker" of the prospect or the object. The data to be recorded can be entered by the agent (broker) or by the customer (eg using it) access to the computer system of the exemplary embodiment provided by / via the agent (broker)).

The sequence of this process step is as follows:

When logging into the system, the system automatically provides the broker or customer with information about the system, its operator, users and use. After the request of the client (customer) has been entered into the masks or forms that are made available by the system, the system automatically begins with the creation of the required data entry masks.

The entered data are saved in the database. With the entry of the minimum entry data (e.g. an e-mail address or address that has not yet been verified), the process automatically receives a time and processing stamp from the system and the customer has the option of limited use of the system. This can e.g. B. there is the possibility to submit a search query for suitable objects or prospects to the system, with subsequent output of the number of hits - e.g. B. but without disclosing further details on the respective request.

The system automatically assigns the customer or the object a "provisional verification processor (verification broker)". This is, for example, the processor (broker) via whose system access the "entry data" is entered into the system were.

If the customer independently enters the entry data (which - in this example - is mandatory via the access of the "provisional proofing agent (proofing broker)"), this "provisional proofing agent (proofing broker)" is automatically informed by the system about the process and requested within one time cycle (specified by the system) to contact the customer and to carry out the second step (the object or customer proof) by entering the "minimum proof of data" (which is automatically requested by the system). If this does not happen, the example shows Procedure before the "provisional proof processor (proof broker)" thereby automatically - within the system - loses its rights or limits them. The obligation to complete this second step can be be elected or ceded. In the event of a deselection, the system automatically suggests another agent (broker) from the existing "agent (broker) proposal list". If the obligation (to complete this second step) is relinquished, the "provisional proof agent (proof broker)" retains his Rights as "provisional proof processor (proof broker)" and the accepting "subsequent provisional proof processor (proof broker)" assume the respective obligations (to complete this second step). If this does not happen, the "subsequent provisional proof processor (proof broker)" automatically - within the system - loses its rights (in relation to this process). As an alternative to the automatic assignment of the processor or broker selected in the exemplary embodiment, ie : the agent records to the offer or demand records, the agent records can also be assigned in the following way: an agent or broker searches the database or so-called pool of interested parties or property records of the system Suitable objects / prospects If he has found one and has indicated that he wants to take over this process by entering certain minimum data specified by the system, his agent data record is assigned to the data record of the object / prospect and he enters into the above obligations.

If the first step is carried out directly by a processor (broker), this will normally carry out the second step in the same step, since the separation between entry and proof only serves to ensure that the customer does not immediately face the system with his name and his Address, but at this stage he already has (limited) access - to the system - to process his interests. Only with a verified address does the system automatically give the system a "user status" assigned to it by the system The customer also has the option of performing steps one and two without the help of an agent (broker). This also gives him the option of taking step five (the evaluation) independently, without the help and / or assignment of an agent (broker).

In the second step, the registered object or customer is verified:

The "provisional proof processor (proof broker)" must enter the corresponding minimum proof data within a time cycle specified by the system, using the data entry masks specified by the system. In this way, he becomes the "proof processor (proof broker)" - with all rights and obligations.

The detection data can also be deselected. This means that the "provisional proof processor (proof broker)" waives - within the period specified by the system - his sole right to enter the proof data and has this part of the business process processed by a colleague whom he has specified. The procedure in the exemplary embodiment is as follows follows:

Creation of the required verification masks by the system. With the entry of the minimum proof data by the "provisional proof processor (proof broker)" or the customer himself, for example via the access of the "provisional proof processor (proof broker)", the registrant (broker) becomes the "proof processor (proof broker)" or the person whose access the customer enters the data in. The system automatically receives a time and processing stamp in this regard. After entering the minimum verification data, the customer is given the opportunity to use the system more extensively. Customer and (if available) the processor (broker ) the system automatically provides proof of the process. The entered data are saved in the database. If the "verification data" is entered directly into the system by the customer (s), the system can automatically assign a processor (broker). This can be done, for example, immediately when entering the data, by using the offer or demand / prospect data record An agent or broker is assigned according to predefinable rules - for example, an agent (broker) who works the region of the offered / requested object; or an agent (broker) is assigned to the offer or demand / prospect data record as soon as this - Offer or demand / prospect data record was selected for processing by a processor (broker), as already described above. In addition, the method according to the invention gives a customer the option of using the system without assigning a processor with regard to step five and to make an independent assessment of his property.

If the "provisional proof processor (proof broker)" does not enter the "minimum proof data" required by the system within the time period specified by the system, the system automatically prompts and lastly prompts him to fulfill his obligations. This prompt always contains the resulting consequence.

If the "provisional proof processor (proof broker)" or the colleague proposed by him does not become active within a period specified by the system and supplements the "proof data" required by the system, both lose their entitlement as "provisional proof processor (proof broker)". and the associated rights. The prospect or the object "falls" in a system-internal prospect or object verification pool of the system. The system then automatically suggests other agents (brokers). After acceptance by the customer, the latter enters into all rights and obligations of a "provisional processing agent (proofing broker)". The system removes the processing agents (brokers) from the "processing agent (broker)" for a certain time. List of proposals "deleted, reset and / or limited in their rights. If this new "provisional proof processor (proof broker)" does not fulfill its obligations within the criteria specified by the system, the prospect or the object again falls into the system's intrinsic prospect or object proof pool, and the customer becomes a part of the system renewed proposals for "provisional proofing agents (proof brokers)".

The system also removes the new agent (broker) that is also sorted out by the system from the “agent (broker) proposal list” for a certain time, is reset and / or its rights are restricted.

The third procedural step concerns the "qualification" of the property or the interested party:

The "proof processor (proof broker)" must now "qualify" the process he is processing within a time cycle specified by the system. This is done by entering the minimum qualification data in the corresponding entry masks or forms specified by the system. The obligation to qualify can be deselected or assigned. If you deselect, the system automatically suggests another broker from an existing "agent (broker) proposal list".

The qualification can also be deselected. This means that the "proof processor (proof broker)" waives - within the time period specified by the system sole right to enter the minimum qualification data and let this part of the business process a colleague designated by him or a specialized "qualification company" to process. This way he keeps his entry in the "agent (broker) suggestion list" and the rights as "proof processor (Proof broker) ".

This procedural step is implemented as follows using the exemplary system: The system creates the input mask required in each case.

When the minimum qualification data is entered, the system automatically receives a time and processing stamp in this regard. The system can now be fully used within the customer areas. The customer (client), "processing agent (proof broker)" and (if available) processing agent (broker) automatically receive proof of the process from the system. The data entered is saved in the database and the system automatically compares the object data From the object database with the prospect data from the prospect database, then the appropriate prospect and / or object evidence is automatically created (for example, as an extract) and sent to the client and / or the processing agent (broker) (as a rule) this is forwarded to or made available to the "proof processor (proof broker)"). At the same time, the customer is automatically selected and offered suitable supplementary products, services and / or information by the system. This can be, for example, insurance, financing services, moving services or the like. If the processing agent (broker) does not fulfill his obligations, which are automatically determined and requested by the system, within the time cycle specified by the system, he is automatically requested by the system and last asked to comply with them. This prompt, which is automatically generated by the system, always contains the resulting consequence. If the processing agent (broker) or a colleague proposed by him does not become active within a period specified by the system and does not meet the qualification criteria required by the system, both lose their claims within this processing procedure and / or the system or their rights are restricted within the system. The prospect or the object falls into a so-called "qualification pool" of the system and the system automatically suggests other agents (brokers) to the customer. This new agent (broker) - after acceptance by the customer - enters into all rights and obligations of an agent Agent (broker).

The agents (brokers) separated by the system are deleted from the broker proposal list for a certain period or permanently and / or lose their already acquired claims from this business transaction or their rights within the system are restricted. If the newly proposed agent (broker) does not fulfill his obligations within the criteria specified by the system, the interested party or the object falls again into the qualification pool of the system, and the system again provides the customer with a suggestion from agents (Brokers).

The new agent (broker), which is also sorted out by the system, is also removed by the system from the "agent (broker) proposal list" for a certain time. deleted, reset and / or limited in rights.

The fourth process step concerns the "processing" of the process:

The processor (broker) to whom the rights of the "proof processor (proof broker)" have been granted by the system, or the "processing agent (broker)" proposed by him or the system and accepted by the customer must be within a range specified by the system Time cycle in data masks specially provided for this purpose by the system to prove the relevant prospect or object processing. This means that he has to provide all order-related services in order to complete the business transaction.

The processing can also be deselected. That means: The

Processor (broker), to whom the rights of the "Proof Processor

(Proof broker) "have been granted by the system or the" processing agent (broker) "proposed by him or the system and accepted (accepted by the customer)" waives his sole right to processing within the period specified by the system and leaves this part process a colleague determined by him or suggested by the system. As a result, he retains his rights within this business transaction and his position within the system.

This procedural step is implemented as follows using the exemplary system: The system creates the input masks required to document the processing of the business transaction.

The entered data are saved in the database. When the "processing data" is entered, the system automatically receives a time and Processing stamp, and the system automatically compares the object data from the object database with the prospect data from the prospect database and / or the supplementary products, services and information.

Subsequently, the appropriate customer and / or property records as well as the complementary products, services and information that match the customer and / or property data are automatically created and sent to the client and the respective "processing agent (broker)" (in As a rule, this is forwarded to or made available to the proof processor (verification broker). If the system does not provide the customer with sufficient and / or no suggestions, the "processing broker" will - within a period of time specified by the system - automatically requested by the system to hold a consultation appointment with its clients and / or to arrange viewing appointments, which can be done using the access data and / or specialists.

If the result of this consultation (s) and / or viewing appointments does not result in the finding of suitable objects, interested parties and / or suitable complementary products, services and information, or within a period of time specified by the system, the client (s) should (n) the reasons are discussed, why there are currently no offers, inquiries and / or suitable additional products, services and information within the criteria specified by the client (s) and the further measures are coordinated. One basis of these consultations can be the automatic evaluation of the "time and processing stamps" relating to the business transaction. These consultations are advantageously to be continued in time cycles specified by the system. In the exemplary embodiment, the consultations and / or property visits are documented on the basis of corresponding protocols specified by the system. The system automatically provides the client, "processing agent (broker)" and / or "proofing agent (proof broker)" with the corresponding protocol.

If there is no corresponding object, a corresponding customer request and / or additional products, an additional service and / or information within the system, agents (brokers) and clients are automatically informed by the system.

In this case, too, the "processing agent (broker)" should have the duty to advise. Within a duty to advise, it proves to be practical that the "processing agent (broker)" should contact the client (s) within a period of time specified by the system ) discusses the reasons why no offers, inquiries and / or suitable complementary products, services and information currently exist within the criteria specified by the client (s) and the further measures are coordinated.

These consultations are documented on the basis of corresponding protocols specified by the system. The system provides the client, processing broker and proof broker with the corresponding report (s) as required.

If, as a result of this consultation (s), it is still not possible to find suitable objects, interested parties and / or suitable supplementary products, services and information within a period of time specified by the system, then these consultations can continue - in time cycles specified by the system become. If the "processing agent (broker)" does not meet its obligations, which are automatically determined and requested by the system, within the time cycle, it is automatically prompted by the system and last requested to comply with these obligations. This - automatically generated by the system. The prompted message always contains the resulting consequence.

If the verification broker or the colleague proposed by him does not become active within the time period specified by the system and supplements the processing forms required by the system, both lose their sole claim as "processing agents (brokers)". The interested party or the object falls into an internal " Processing pool "and the system automatically suggests other" agents (brokers) "to the customer. This new" agents (brokers) "- after acceptance by the customer - enters into all the rights and obligations of a" processing agent (broker) ".

The agents (brokers) separated by the system can e.g. be deleted from the broker proposal list for a certain period of time or permanently and / or lose or have restricted access to their already acquired claims from this business transaction.

If the newly proposed agent (broker) does not fulfill his obligations within the criteria specified by the system, the interested party falls. the object is again placed in the "processing pool" of the system, and the system again submits to the customer a proposal from agents (brokers).

The system also removes new agents (brokers) that are also sorted out by the system from the "agents (brokers) list of suggestions" for a certain time, reset and / or their rights can be restricted. The fifth process step concerns the valuation of real estate objects and projects (this step is not absolutely necessary for the process. It can also be used separately as a partial service of the system):

Since the qualification and recording option of the system for real estate - e.g. From the location of the parcel, to the description of the development, to the number of sockets and the color of the wallpaper in the individual rooms, the rental income achieved, the additional costs, the reduction in retirement value and property interest - it is possible to run on the basis of recognized evaluation methods - automatic algorithms within the system - which make it possible to determine the real and / or earnings value. The market value is then calculated from this and submitted as a proposal. If the system has access to a certain number of objects to be compared and / or business transactions, internal and daily comparison values can be created automatically within the system.

Today's comparative values (e.g. comparative rents, land guide values, etc.) generally refer to contracts that were concluded several months ago. As a result, although the property market may be in recession, traditionally "official values" traditionally "pretend to be high. Prices are lagging as the economy picks up. Both are counterproductive to the overall economy. Planned investments are thus more calculable by the method according to the invention, based on the marketability, rentability, etc. Investors, creditors, construction companies and / or later users are better protected.

The exemplary system realizes this process step as follows: The data required for evaluation are automatically requested by the system in the form of special entry masks or forms.

After the entry of all "optional object qualification data" necessary for the evaluation of this object, a standardized evaluation process takes place within the system. The data and / or values that are entered and / or automatically result from this process are stored. This enables the data and / or values to be updated be constantly used.

In evaluating the data and / or values, the system can automatically suggest a market value to be applied. In the event of a later query for evaluation, the stored data can be queried again automatically by the system - for verification and confirmation. In this case, any suggestions for updates are automatically submitted by the system.

The system is also able to automatically request update data within agreed time cycles and thus always keep the evaluation status up to date. This would be advantageous for the annual financial statements of companies (valuation of the liabilities side). Likewise, Municipalities, associations and / or companies use the system e.g. use for inventory valuation. The sixth step of the exemplary embodiment relates to the preparation of offers and the proof of supplementary products, information and services: As an additional function, the exemplary system provides for the acquisition, development, adaptation and / or provision of supplementary products, services and / or information.

As part of this offer, there is a constant market-oriented selection and coordination of complementary products, services and information. Suppliers of additional products, services and information can - via the system - offer these to the clients. This function can be deselected in whole or in part.

The exemplary system realizes this process step as follows:

With the entry of the minimum qualification data (at the request of the customer, the "processing agent (broker)" and / or the "proof processor (proof broker)") the system automatically compares the data from the prospect database with the corresponding data from the object database and the offers of suppliers of complementary products, services and information.

The system automatically compiles information on selected data from the databases and then develops suggestions for regional or national adaptation of the supplementary products, information and services and manages them e.g. to the appropriate system users. They can then immediately adapt their products, services and information to the circumstances and / or have the system automatically submit suggestions.

The products, services and information selected by the system by comparing the data available to it can then be automatically forwarded by the system to the interested parties, the "processing agent (broker)" and / or the "proofing agent (proof broker)".

The "processing agent (broker)" can make a corresponding consultation appointment with interested customers within a period specified by the system and can arrange viewing appointments.

If the result of these advice / s and / or viewing appointments does not or does not continue to find suitable supplementary offers within a period specified by the system, then the reasons (s) must be discussed with the client (s), which is why there are currently no supplementary offers Offers - within the by the Interested parties specified criteria - available and to coordinate further measures.

These consultations are to be continued in the time cycles specified by the system. In addition, these consultations must be documented on the basis of appropriate protocols specified by the system.

The system automatically provides the client (s), "processing agent (broker)" and / or the "proof processor (proof broker)" with the corresponding protocol (s).

The system automatically prompts the providers of supplementary products, services and information based on the general conditions specified by the prospective customers with the existing supplementary products, services and when there are corresponding market fluctuations and / or when the object and prospect data are submitted (for a specific business transaction) / or adapt information and / or develop new ones. This ensures the market acceptance of the additional products, services and information is constantly ensured. Once a business transaction has been established, the system automatically makes the last request to develop the specific (ready for signature) offers for the products and / or services selected by the prospective customers. These are then automatically made available and / or forwarded to the relevant interested parties, the "processing agent (broker)" and / or the "proofing agent (proof broker)" by the system. For this purpose, the required processing masks and / or model contracts are automatically created by the system and / or the corresponding supply line is organized and / or implemented. If the "processing agent (broker)" does not come within the automatically determined and requested by the system - obligations within the system After the time cycle, the system automatically prompts him and, for the last time, prompts him to comply with these obligations. This prompt - automatically generated by the system - always contains the resulting consequence.

If the verification broker or the colleague proposed by him does not become active within the period specified by the system and supplements the processing forms required by the system, both lose their sole claim as "processing agents (brokers)". The interested party or the object falls into one system-internal "processing pool" and the system automatically suggests other "agents (brokers)" to the customer. This new "agents (brokers)" - after acceptance by the customer - enters into all rights and obligations of a "processing agent (broker)" ,

The agents (brokers) selected by the system will be deleted from the broker proposal list for a certain period of time or permanently and / or will lose their already acquired claims from this business transaction or their rights within the system will be restricted.

If the newly proposed agent (broker) does not fulfill his obligations within the criteria specified by the system, the interested party or the object falls again into the "processing pool" of the system, and the system can again be used by the system to propose agents (brokers The system also removes the new processor (broker) who is also separated by the system from the "processor (broker) proposal list" for a certain period of time, resets and / or restricts his rights. The seventh step concerns the conclusion of contracts and postprocessing:

After the necessary coordination has been made between the specified prospect data, the existing property data and / or additional products, services and information which have been accepted by the prospective buyer (s), the necessary signatures will be made if necessary in front of a notary. If there is a claim for remuneration, the corresponding invoices are automatically made available by the system to those authorized to issue invoices and / or forwarded to the corresponding customers in the name and on behalf of the latter. In the exemplary embodiment, postprocessing is always carried out to evaluate the processes. This is transferred to an agent (broker) automatically determined by the system (e.g. by a random generator) (e.g. from the "agent-broker" proposal list "). Here, the person (s) on the task (s) can The agent (broker) involved can be excluded. This order can be deselected by the commissioned consultant (broker) in a frequency specified by the system. Such deselection can be based on a ranking of the agent (broker) automatically assigned by the system within the " Agent (broker) proposal list ").

It can also lead to a temporary or complete deletion from the broker proposal list.

The exemplary system realizes this procedural step as follows: The processing agent (broker) responsible at the time of the transaction informs (informs) - about the system - the respective "proof processor (proof broker) ". In addition, the processing of the prospective customer who is responsible at the time the transaction is concluded (Interested parties) are automatically assigned by the system the obligation to remove interested parties and objects from the automatically running processing cycles of the system. This can e.g. B. by depositing a corresponding (possibly certified) extract from the contract (the brokered business transaction) and / or entering the data requested by the system. Upon request, the system automatically provides the appropriately prepared forms, input masks and / or storage spaces.

If the object and / or the interested party is not removed from the processing cycle within the time cycles specified by the system, it remains in the processing cycles of the system. The system therefore continues to cyclically query the respective processing status and / or automatically transfer it to the system's internal processing pool. The result of this is that the business transaction continues to be offered to other brokers for processing and the corresponding "proofing agent (proofing broker)" is informed accordingly.

After a period of time determined by the system, the clients are contacted again (independently of one another) and asked to process the transactions. The resulting experiences are evaluated in the system, stored, used for the further development of the system, the additional products, services and / or information and / or evaluation of the consultants (brokers) - within the system.

The consultant (broker) responsible for the respective contact is determined by the system - automatically (e.g. using a random number generator). This can be an agent (broker) (for example, from the "Agent (broker) suggestion list"). The agent (s) involved in the transaction (s) can be excluded. If the person responsible does not carry out the postprocessing contact - within the period specified by the system - and / or does not document this using the entry forms or masks specified by the system, he can remove the "agent (broker)" suggestion list from the system "and / or deleted from the system in whole or for a limited time. For each broker there is the possibility of exemption from the obligation to postprocess. In this case, the system automatically determines another consultant (broker) according to predetermined rules.

The results of the postprocessing can be made available - by the system - in whole or in part to the former processors. If any claims for commission, performance and / or compensation arise from the post-processing, the system automatically notifies the possibly entitled parties.

The eighth step relates to the deletion of an object or a prospect for whom - according to the data and / or evidence entered into the system - none

Mediation of a contract has been concluded, as well as the post-processing:

Proof brokers can process their objects or interested parties in coordination with the person (s) at that time

Remove broker (s) from the system. In the corresponding from

The appropriate reason is given to the system provided form or input field.

In the exemplary embodiment, postprocessing is always carried out for evaluation and / or control.

The exemplary system realizes this process step as follows:

The "proof processor (proof broker)" informs - about and / or parallel to the system - the processor (broker) who is involved in the process. After a period of time determined by the system, the client (regardless of the reason for leaving the system) is contacted again and asked to process the process (s). The resulting experiences are evaluated in the system, if necessary saved, for the further development of the system, the supplementary products, services and / or information and / or evaluation of the consultants (brokers) within the system - ^" used. In the event of death, the heirs take over In preparation for the postprocessing of a former property provider, the person responsible for the contact can inspect the land register. When the property is sold, a corresponding message can be sent to the system immediately - with the corresponding land register extract. The inspection takes place on The basis of a power of attorney issued by the owner, for example when the order is placed. The consultant (broker) responsible for the respective contact can be determined automatically (for example, by a random generator) by the system. This can be done by an agent (broker) (e.g. from the "Agent ( Broker) - list of suggestions "). Here, the agent (s) involved in the transaction (s) can be excluded.

If the person responsible does not carry out the postprocessing contact within the period specified by the system and / or does not document this using the entry forms or masks specified by the system, he can use the system from the "agent (broker) suggestion list" and or from the system / - are deleted for each broker the opportunity in this case to the exemption from the obligation given to reworking are automatically by the system (according to specified rules), another consultant (broker) - all or _limited... certainly . The system automatically makes the results of the postprocessing available to the former processors, either in whole or in part. If any claims for commission, performance and / or compensation arise from the post-processing, the system automatically notifies the possibly entitled parties.

The invention is not restricted to the exemplary embodiments shown here. Rather, it is possible to implement and implement further embodiment variants by combining and modifying the means and features mentioned, without leaving the scope of the invention.

Claims

claims

1. A method for automatic mediation between providers and inquirers, in particular for (contract) mediation between real estate providers and seekers, characterized in that at least one data processing device on which at least one database suitable for storing supply, demand and / or processor data records and a computer program are implemented, supply, demand and / or processor data records are entered into the database (s) by means of data input, supply or demand data records when input into the (a) database and / or after assignment of a processor data record to it Offer or demand data record assigned by the computer program a time (time stamp) and / or information on the processing status of the offer or demand data record (processing stamp) and this data is stored in the (a) database, the computer program based on the entered and / or assigned data of an offer or demand data record is automatically determined for the supplementary data required for the processing of this data record and processing requirements associated with this data record, proof, qualification, processing and / or evaluation requirements are created, data records provided with a processor data record, in the case existing processing requests together with the processing requests created by the computer program, the processor (s) identified by the processor data record Processing automatically transmitted or made accessible to this processor (s), processing of the processing requirements by entering the supplementary data into the database is carried out by the processor, provider and / or inquirer, after fulfillment of the qualification requirements one into the A database of the offer or demand data record entered is evaluated and / or a database query is carried out for mediable demand or offer data records according to predefinable criteria, at least some of the results of the assessment and / or the database query is automatically transmitted to processors, providers and / or inquirers and / or made accessible, the fulfillment status of the processing requests is automatically evaluated by the computer program after predefinable periods of time, after the mediation has taken place or when predefinable termination criteria have been met, the associated offer and / or demand records are marked accordingly in the database or deleted from the database.

2. The method according to claim 1, characterized in that access to the data processing device (s) is made possible via data networks.

3. The method according to any one of the preceding claims, characterized in that access to the data processing device (s) is possible via the web pages of agents involved in the method.

4. The method according to any one of the preceding claims, characterized in that the holder of web page identifying usable for access to the (the) data processing device (s) processing data records are stored in the (a) database.

5. The method according to any one of the preceding claims, characterized in that a data record entered via a web page in the (a) database

- A processor data record identifying the owner of the web page used for data entry and / or

- A processor data record that is automatically determined according to predefinable criteria is assigned.

6. The method according to any one of the preceding claims, characterized in that automatically generated data acquisition masks are provided for data entry.

7. The method according to any one of the preceding claims, characterized in that the data acquisition masks generated automatically for data entry, especially the entry of

- acquisition data and / or

- Evidence data and / or

- qualification dates and / or - assessment dates and / or

- machining data and / or

- Serve postprocessing data.

8. The method according to any one of the preceding claims, characterized in that the detection and / or description of a property after

- parcel and / or - residential and / or commercial facility and / or

- buildings and / or

- part of the building and / or

- Residential and / or commercial unit and / or

- Space is staggered and corresponding data acquisition masks are automatically provided by the computer program.

9. The method according to any one of the preceding claims, characterized in that the data acquisition masks are downloaded to the client computer for offline processing.

10. The method according to any one of the preceding claims, characterized in that the data entry masks are suitable for entering several business transactions.

11. The method according to any one of the preceding claims, characterized in that the time and / or processing stamp assigned to the relevant data record is automatically updated and stored when data and / or supplementary data for an offer and / or demand data record is entered.

12. The method according to any one of the preceding claims, characterized in that a processor assigned to a quotation or demand data record by the processor data record is informed by the computer program of processing requirements to be fulfilled by him (the processor), of deadlines to be met and / or of the consequences if the processing requirements are not met within predetermined deadlines.

13. The method according to any one of the preceding claims, characterized in that in the event of non-fulfillment of processing requirements, the processor data set characterizing the processor concerned is automatically marked by the computer program, implemented in terms of rank and / or deleted from the database (“processor (broker) proposal list”) ,

14. The method according to any one of the preceding claims, characterized in that in the event of non-fulfillment of processing requirements, the processor data set characterizing the relevant processor is automatically separated from the supply and / or demand data set, and / or the supply and / or demand data set in one - registration or

- Evidence or

- qualification or

- Processing pool is saved.

15. The method according to any one of the preceding claims, characterized in that a provider or inquirer is automatically proposed by the computer program, a new processor, if the previous one The processor data set which characterizes the processor has been marked by the computer program, implemented in terms of priority and / or deleted from the database (“processor (broker) - suggestion list”).

16. The method according to any one of the preceding claims, characterized in that a bidder or inquirer is automatically proposed a new processor by the computer program when the offer and / or demand data record is in one

- acquisition or

- Evidence or

- qualification or - processing pool.

17. The method according to any one of the preceding claims, characterized in that automatically exposes and / or draft offers are created after the input of predeterminable minimum data by the computer program.

18. The method according to any one of the preceding claims, characterized in that after the input of predefinable minimum data by the computer program automatically draft contracts based on model contracts.

19. The method according to any one of the preceding claims, characterized in that a query from external databases takes place to update the data records and / or a day-specific evaluation.

20. The method according to any one of the preceding claims, characterized in that an evaluation of data records, but no database query for mediable demand or offer data records takes place.

21. The method according to any one of the preceding claims, characterized in that the data automatically used for evaluation - the converted space in different room units and / or

- the price per selected room unit and / or

- multipliers and / or

- the technical year of construction of the buildings to be assessed and / or

- The repair backlog of the buildings to be assessed and / or

- the property interest (s) and / or

- the remaining useful life of the buildings to be assessed and / or

- the various management costs and / or

- the plot sizes according to the respective type of use and / or

- the respective standard land values and / or - the year of construction of the buildings to be assessed and / or

- the normative lifespan of the buildings to be assessed and / or

- the ancillary construction costs of the buildings to be assessed and / or - type and use of the buildings to be assessed and / or

- major repairs have been carried out on the buildings to be assessed and / or

- the value of the special components on the buildings to be assessed and / or - the value of the outdoor facilities of the buildings to be assessed and / or

- the current value of the outbuildings of the buildings to be valued and / or - the decrease in age of the buildings to be valued and / or

- the technical age of the buildings to be assessed and / or

- the real age of the buildings to be assessed and / or

- the size of the residential, commercial, parking, usable, traffic, storage and / or rentable and / or leasable outside areas of the buildings to be valued and / or - the sustainably achievable rents and / or leases and / or

- the valuation date and / or

- the construction cost index and / or

- the population of the town or city and / or

- The building land type of the areas and / or sub-areas to be assessed and / or

- the property location and / or

- the value-reducing and / or value-increasing factors of the property (s) to be valued and / or

- include the various additional costs.

22. The method according to any one of the preceding claims, characterized in that the processor is automatically computed for compensation claims.

23. The method according to any one of the preceding claims, characterized in that the compensation claims

- Commission claims and / or

- claims to benefits and / or

- Claims for damages exist.

24. The method according to any one of the preceding claims, characterized in that at least part of the activities carried out for the mediation is logged and stored in the (a) database.

25. The method according to any one of the preceding claims, characterized in that after a placement and / or after the termination of a placement attempt, the computer program automatically performs a post-processing data collection.

26. The method according to any one of the preceding claims, characterized in that the post-processing data collection takes place with the involvement of one or more agents or agents not involved in the mediation or the mediation attempt.

27. The method according to any one of the preceding claims, characterized in that the selection of the processor (s) for the post-processing data collection is carried out by a random number generator.

28. The method according to any one of the preceding claims, characterized in that the logs stored in the (a) database are evaluated by the computer system.

29. The method according to any one of the preceding claims, characterized in that a database for additional products, services and / or information is provided.

30. The method according to any one of the preceding claims, characterized in that after the input of predeterminable minimum data by the computer program, a database comparison with the database comprising the supplementary products, services and / or information is carried out automatically.

31. The method according to any one of the preceding claims, characterized in that after the input of predetermined minimum data by the computer program, offers for complementary products, services and / or information are automatically created and / or compared and transmitted to the corresponding customer and / or provided for him ,

32. Arrangement with at least one processor which is (are) set up in such a way that a method for automatic mediation between providers and inquirers, in particular for (contract) mediation between real estate providers and seekers, can be carried out, the mediation comprising the procedural steps according to any one of claims 1 to 31.

33. Computer program product, which comprises a computer-readable storage medium on which a program is stored, which enables a computer, after it has been loaded into the memory of the computer, a method for automatic mediation between providers and inquirers, in particular for (contract) To carry out mediation between real estate providers and seekers, the mediation comprising the method steps according to one of claims 1 to 31.

34. Computer-readable storage medium on which a program is stored which enables a computer after it has been loaded into the computer's memory, a method for automatic mediation between providers and inquirers, in particular for (contract) mediation between real estate providers and - seekers to perform, the mediation comprising the method steps according to any one of claims 1 to 31.