WO2003019920A1 - Traitement d'appel dans un systeme de telecommunication - Google Patents

Traitement d'appel dans un systeme de telecommunication Download PDF

Info

Publication number
WO2003019920A1
WO2003019920A1 PCT/IE2001/000111 IE0100111W WO03019920A1 WO 2003019920 A1 WO2003019920 A1 WO 2003019920A1 IE 0100111 W IE0100111 W IE 0100111W WO 03019920 A1 WO03019920 A1 WO 03019920A1
Authority
WO
WIPO (PCT)
Prior art keywords
server
call
phone
cli
alphabetic
Prior art date
Application number
PCT/IE2001/000111
Other languages
English (en)
Inventor
Francis Hackett
Shane Joseph Buckley
Original Assignee
Fournir Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Fournir Limited filed Critical Fournir Limited
Priority to GB0404321A priority Critical patent/GB2395861B/en
Priority to PCT/IE2001/000111 priority patent/WO2003019920A1/fr
Publication of WO2003019920A1 publication Critical patent/WO2003019920A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/537—Arrangements for indicating the presence of a recorded message, whereby the presence information might include a preview or summary of the message
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber

Definitions

  • the present invention relates to a method and system of handling phone calls for a called phone in a telecommunications network in which the phone has means to receive and transmit text messages and in which the network has a sever connected thereto, the network having means to convert a caller line identifier (CLI) to its alphabetic identification.
  • CLI caller line identifier
  • the present invention is directed towards achieving this aim.
  • a method of handling phone calls for a called phone in a telecommunications network in which the phone has means to receive and transmit text messages and in which the network has a server connected thereto, the server having means to connect a caller line identifier (CLI) to its alphabetic identification in which, on sending a call to a called phone: - the incoming call is diverted to a server;
  • CLI caller line identifier
  • the server queries the CLI
  • the server converts the CLI to its alphabetic identification
  • the server if it is unable to convert the CLI of the incoming call to its alphabetic identification, it causes an SMS message to be sent to the called phone. In this way the person operating the called phone can direct it if it is impossible to provide the alphabetic identification of the caller that notification of this should be sent to the called phone. This again allows the called phone the possibility of accepting the call.
  • the server requests the caller phone to transmit its alphabetic identification and subsequently, depending on the reply, the server causes an appropriate SMS message to be sent to the called phone.
  • This can be arranged between the server and the caller phone such that the caller phone can comply with the server request to the caller phone to transmit its alphabetic identification and therefore the called phone has the opportunity of rejecting calls where there is no alphabetic identification.
  • the server converts the CLI to its alphabetic identification by consulting a database of CLIs and their alphabetic identifiers. This can be very useful because of the information built-up by the server it will be in a position to send the alphabetic identification of a calling phone automatically to a called phone. It also avoids any conversion or the like taking place on a regular basis and it further prevents the necessity for the server to have to contact a caller phone when the CLI cannot be converted to its alphabetic identification. Thus, ideally the server on first converting a CLI to its alphabetic identification, stores the information in an associated server database for subsequent retrieval.
  • the server may store a list of phone calls which are to be automatically connected to a messaging service and in which, on receivi ng such a call, the call is diverted to the messaging service. This further improves the service for the called phone as the called phone can ensure what calls can be sent to a messaging service automatically and which cannot.
  • the server stores a set of rules in a rules database established by the called phone which determines whether, on receipt of a call having a specified CLI, the call is to be transmitted onwards to the called phone or to be sent to the messaging servi ce and on receipt of a call, the CLI of the call is compared to the CLIs stored in the rules database and if the CLI is stored, the call is handled in accordance with the stored rules. In this way the called phone can have total control over the calls that are transmitted to it.
  • the rules include a rule for the handling of all calls who's CLIs are not stored in the rules database.
  • the server sends a text message to the caller phone detailing the reasons for the diversion to the messaging service.
  • the server may
  • the server when the server does not have an alphabetic identification of the CLI, the server sends a text message with the CLI in numeric form to the called phone.
  • the text message may state why the alphabetic identification is not supplied.
  • the server rejects the call.
  • the server sends a text message to the called phone detailing the rejection including the numeric CLI of the caller phone.
  • the record of the missed call includes an alphabetic identification of the caller line. This may also be an alphanumeric or numeric identification of the caller line for calls rejected.
  • the invention provides a system for handling incoming phone calls to a called phone in a telecommunications network comprising a server comprising: -
  • it may further comprise a database for the storage of CLIs and their corresponding alphabetic identification.
  • Such a database stores rules for the handling of incoming calls and the server includes means for consulting the rules and for handling incoming calls in accordance with the rules.
  • the invention may be carried out by a computer program comprising program instructions for causing a computer to perform the method as laid out above, or can be by way of a program comprising program instructions which when loaded into a computer constitute the processing means as laid out above.
  • Such a computer program can be embodied on a record medium, computer memory, read only memory or carried on an electrical signal carrier.
  • Fig. 1 is a layout of a system according to the invention.
  • Figs. 2 to 4 show a flowchart of some methods of carrying out the invention.
  • a telecommunications system 1 having connected thereto a plurality of phones 2 which are both mobile phones and fixed line phones, all of which are capable of receiving and transmitting text messages.
  • a server 3 Connected to the telecommunications system 1 is a server 3 having an associated database 4.
  • the server 3 could be housed, for example, in a call centre where all calls to telephones 2, within the telecommunications system availing of the service, would be diverted. Alternatively, the server 3 could be within a telephone exchange itself.
  • the server is programmed to convert a caller line identifier (CLI) to its alphabetic identification for onward transmission to a called phone.
  • CLI caller line identifier
  • step 10 an incoming call is received.
  • step 11 the CLI is obtained and the alphabetic ID is queried in step 12. This may be done automatically or it may be done through a database of CLIs and their alphabetic identification such as the database 4.
  • step 13 it is queried as to whether the alphabetic ID is available. If the alphabetic ID is available, then in step 14, the alphabetic ID is sent to the call phone and in step 15, the called phone accepts or rejects the call. If the called phone accepts the call, then the session ends as far as the system and se rver is concerned in step 16 as the connection has been made between the caller phone and the called phone. If, however, the called phone decides to reject the call, then, in step 13, the alphabetic ID is sent to the call phone and in step 15, the called phone accepts or rejects the call. If the called phone accepts the call, then the session ends as far as the system and se rver is concerned in step 16 as the connection has been made between the caller phone and the called phone. If, however, the called phone decides to
  • the called phone can have the call diverted to a messaging service when , in step
  • step 19 the session ends.
  • the called phone can have an SMS message sent to the calling phone.
  • step 20 the session ends.
  • step 25 where the alphabetic ID is available, the server checks the database 4 of CLIs and their alphabetical identification. In accordance with the rules stored in the database, a decision is made how to handle the call in step 26. Then, if the rules allow to be transmitted, then in step 27, the alphabetic identification is sent to the called phone and steps 15 to 20 may be repeated. Alternatively, after consultation of the database, the call is rejected in step 28 and the session ends. Alternatively, the call is again rejected and in step 29, the alphabetic ID is sent as an SM S message to the called phone. In step 30, the session ends. Alternatively, in step 31, on rejecting the call in accordance with the rules, the call is diverted to a messaging service and in step 32, the session again ends.
  • step 35 an SMS message is sent to the called phone giving the reasons for rejection and the session ends in step 36.
  • step 37 an SMS message is sent to the called phone querying the alphabetic ID.
  • step 38 an SMS message is received back from the caller phone which either gives the alphabetic ID or not.
  • step 40 an SMS message is sent to the called phone and in step 41, the session ends or alternatively, the alphabetic ID, in step 45, is sent to the called phone.
  • step 46 the session ends.
  • step 47 Presuming the caller phone refuses or in some way does not give the alphabetic ID corresponding to a CLI, in step 47, the call is rejected and in step 48, the session ends. Alternatively, when the call is rejected, in step 49, an SMS message is sent to the called phone and in step 50, the session ends.
  • a call centre would store a person's personal call list in such a database and automatically allow through calls from persons on that list but interrogate other calls and either translate them, depending on the option chosen by the person operating the called phone, divert or reject, or send a message to callers who did not allow their number to be converted.
  • the invention is particularly directed to mobile phones because mobile phones t end to be used by only the one person and therefore most calls to a mobile phone are directed to one individual.
  • the server according to the present invention does not have to be located in the same jurisdiction as the phone for the incoming call since the phone taking the incoming call, that is to say, the called phone, can have arranged to have its calls diverted to a server located outside the jurisdiction.
  • various aspects of the invention may be embodied on a computer that is running a program or program segments originating from a computer readable or usable medium, such medium including but not limited to magnetic storage media (e.g. ROMs, floppy disks, hard disks, etc.), optically readable media (e.g. CD-ROMs, DVDs, etc.) and carrier waves (e.g., transmissions over the internet).
  • a computer readable or usable medium such medium including but not limited to magnetic storage media (e.g. ROMs, floppy disks, hard disks, etc.), optically readable media (e.g. CD-ROMs, DVDs, etc.) and carrier waves (e.g., transmissions over the internet).
  • a functional program, code and code segments, used to implement the present invention can be derived by a skilled computer programmer from the description of the invention contained herein.
  • a computerised program may be provided providing program instructions which, when loaded into a computer, will constitute the means in accordance with the invention and that this computer progra m may be embodied on a record medium, a computer memory, a read only memory or carried on an electrical carrier signal.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)

Abstract

La présente invention concerne un système et un procédé destinés au traitement d'appels téléphoniques issus d'un téléphone d'appel (2) dans un réseau de télécommunication (1) dans lequel un serveur présente un système destiné à convertir un identifiant de ligne d'appelant (CLI) en son identifiant alphabétique de sorte que, lorsqu'un appel entrant est reçu, l'appel entrant est redirigé vers le serveur (3). Le serveur (3), conformément à différentes règles, interroge alors le CLI et convertit le CLI en son identifiant alphabétique, et envoie l'identifiant alphabétique au téléphone appelé (2). Il existe différentes règles relatives à la manière avec laquelle le serveur (3) traite les appels entrants, en fonction de la disponibilité ou du CLI, et également du CLI particulier du téléphone appelant.
PCT/IE2001/000111 2001-08-31 2001-08-31 Traitement d'appel dans un systeme de telecommunication WO2003019920A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
GB0404321A GB2395861B (en) 2001-08-31 2001-08-31 Call handling in a telecommunications system
PCT/IE2001/000111 WO2003019920A1 (fr) 2001-08-31 2001-08-31 Traitement d'appel dans un systeme de telecommunication

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/IE2001/000111 WO2003019920A1 (fr) 2001-08-31 2001-08-31 Traitement d'appel dans un systeme de telecommunication

Publications (1)

Publication Number Publication Date
WO2003019920A1 true WO2003019920A1 (fr) 2003-03-06

Family

ID=11042204

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IE2001/000111 WO2003019920A1 (fr) 2001-08-31 2001-08-31 Traitement d'appel dans un systeme de telecommunication

Country Status (2)

Country Link
GB (1) GB2395861B (fr)
WO (1) WO2003019920A1 (fr)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP2420074A2 (fr) * 2009-04-13 2012-02-22 Cequint, Inc. Système et procédé d'amélioration de l'affichage d'informations relatives à un " appelant à l'intérieur d'un réseau" dans un dispositif mobile

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0895432A1 (fr) * 1997-07-29 1999-02-03 Tecnomen OY Interception d'appels pour téléphone mobile
WO2001037531A1 (fr) * 1999-11-17 2001-05-25 Genuity Inc. Procede et systeme de capture d'appels telephoniques
WO2001052511A1 (fr) * 2000-01-10 2001-07-19 British Telecommunications Public Limited Company Interface de telecommunication
WO2001060032A1 (fr) * 2000-02-09 2001-08-16 Centigram Communications Corporation Systeme et procede de gestion d'appels avec conservation de canal vocal
WO2001078360A1 (fr) * 2000-04-06 2001-10-18 Infointeractive Incorporated Gestionnaire d'appels telephoniques

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0895432A1 (fr) * 1997-07-29 1999-02-03 Tecnomen OY Interception d'appels pour téléphone mobile
WO2001037531A1 (fr) * 1999-11-17 2001-05-25 Genuity Inc. Procede et systeme de capture d'appels telephoniques
WO2001052511A1 (fr) * 2000-01-10 2001-07-19 British Telecommunications Public Limited Company Interface de telecommunication
WO2001060032A1 (fr) * 2000-02-09 2001-08-16 Centigram Communications Corporation Systeme et procede de gestion d'appels avec conservation de canal vocal
WO2001078360A1 (fr) * 2000-04-06 2001-10-18 Infointeractive Incorporated Gestionnaire d'appels telephoniques

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP2420074A2 (fr) * 2009-04-13 2012-02-22 Cequint, Inc. Système et procédé d'amélioration de l'affichage d'informations relatives à un " appelant à l'intérieur d'un réseau" dans un dispositif mobile
EP2420074A4 (fr) * 2009-04-13 2013-08-07 Cequint Inc Système et procédé d'amélioration de l'affichage d'informations relatives à un " appelant à l'intérieur d'un réseau" dans un dispositif mobile

Also Published As

Publication number Publication date
GB2395861B (en) 2005-04-13
GB2395861A (en) 2004-06-02
GB0404321D0 (en) 2004-03-31

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