WO2000074323A1 - Systeme et methode de diffusion d'informations relatives au transport aerien aupres de groupes exclusifs d'utilisateurs - Google Patents

Systeme et methode de diffusion d'informations relatives au transport aerien aupres de groupes exclusifs d'utilisateurs Download PDF

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Publication number
WO2000074323A1
WO2000074323A1 PCT/EP1999/003819 EP9903819W WO0074323A1 WO 2000074323 A1 WO2000074323 A1 WO 2000074323A1 EP 9903819 W EP9903819 W EP 9903819W WO 0074323 A1 WO0074323 A1 WO 0074323A1
Authority
WO
WIPO (PCT)
Prior art keywords
user
messages
information
message
database
Prior art date
Application number
PCT/EP1999/003819
Other languages
English (en)
Inventor
Ralph Wols
Original Assignee
Telefonaktiebolaget Lm Ericsson
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Telefonaktiebolaget Lm Ericsson filed Critical Telefonaktiebolaget Lm Ericsson
Priority to AU45048/99A priority Critical patent/AU4504899A/en
Priority to EP99927844A priority patent/EP1186141A1/fr
Priority to PCT/EP1999/003819 priority patent/WO2000074323A1/fr
Publication of WO2000074323A1 publication Critical patent/WO2000074323A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/06—Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W8/00—Network data management
    • H04W8/18—Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data

Definitions

  • This invention relates to the provision of supplementary telecommunications services, and more particularly, to a new type of solution for distributing information to closed user groups.
  • the invention also relates to a new 10 type of arrangement for airline information distribution.
  • the solution according to the invention can be used as a service solution in telecommunication networks.
  • SMS-messages Short Message Service
  • Travellers are usually very hard to reach in the case of changed flight departures or flight cancellations.
  • the aim of this invention is to overcome the drawbacks of the prior art solutions and to provide a new type of solution for distributing information to closed user groups and also a new type of arrangement for airline information distribution.
  • a system for distributing information to closed user groups comprising a system server that is connected to Internet, to a GSM network, and to an external system interface, which is characterized by that the system also comprises means for generating messages according to a profile previously specified by the user, and means for distributing the information to the user, the distribution means having a selection of different means for sending messages.
  • a method for distributing information to closed user groups which is characterized by that the method comprises the steps of informing the customer in case of a notification using a certain medium, selecting a new medium in case the customer can not be reached with a certain medium, and repeating the steps of informing the customer and selecting a new medium until the customer is reached or all media are used.
  • an arrangement for airline information distribution comprising a system server that is connected to Internet, to a GSM network, and to an external system interface, which is characterized by that the system also comprises means for generating messages according to a profile previously specified by the user, and means for distributing the information to the user, the distribution means having a selection of different means for sending messages .
  • Figure 1 is an illustrative diagram showing the general architecture of the network arrangement according to the present invention
  • FIG 2 is a block diagram of the network arrangement according to the present invention
  • Figure 3 is a flowchart diagram of a method for distributing information to closed user groups according to the present invention using the example of airline information distribution arrangement
  • Figure 4 is an illustrative diagram showing an arrangement for airline information distribution according to the present invention.
  • Figure 1 is an illustrative diagram showing the general architecture of the network arrangement according to the present invention.
  • the network arrangement comprises a GSM network 1, a Public Switched Telecommunications Network (PSTN) 7, Internet 11, server arrangement 17, external system interface 20, user's mobile phone 18 and user's personal computer 19.
  • PSTN Public Switched Telecommunications Network
  • the GSM network 1 has a number of Mobile Switching Centers (MSC) 2, a Short Message Service Center (SMS-C) 3, a number of Base Station Controllers (BSC) 4, and Base Stations (BS) 5 and GSM mobile phones 18.
  • SMS-C Short Message Service Center
  • GSM network 1 is also connected to the Public Switched Telecommunications Network (PSTN) 7 via switch arrangement 6.
  • PSTN network 7 has several switches, which are marked with reference numbers 8, 9 and 10.
  • Public Switched Telecommunications Network 7 can be used to send voice messages to those who don't own a mobile phone 18.
  • PSTN network 7 and GSM network 1 are both connected to
  • Internet has several routing devices, which are marked with reference numbers 12, 13, 14, 15 and 16. Internet can be accessed, for example, via a cable television network connection or via PSTN network 7 connection.
  • the server arrangement 17 contains all user specific information and is connected to the GSM network 1, to the Short Message Service Center (SMS-C) 3 and to the external system interface 20.
  • SMS-C Short Message Service Center
  • the user can use a personal computer 19 to access the
  • Internet 11 either via local exchange 10 and PSTN network 7 or a able television network connection.
  • the user can fill in, and later modify, his/hers service profile stored in the server 17 database.
  • this service profile the user will specify the conditions in which the server 17 connected to the Internet 11, the GSM network 1 and to the external system interface 20, is to send notifications towards the mobile phone 18 of the user or messages to anybody with a mobile phone or fixed phone.
  • the system for distributing information to users comprises: - a system server 17 that is connected to Internet 11, to a GSM network 1 and to an external system interface 20, means for generating messages according to a profile previously specified by the user, means for distributing SMS-messages to the user, - means for sending voice messages, which means will handle the communication with the user, means for distributing Fax-messages to the user, means for distributing Data messages to the user, and means for distributing Email-messages to the user.
  • FIG. 2 is a block diagram of the system for distributing information to users according to the present invention.
  • the system for distributing information to users according to the present invention comprises: - a central database 21, which stores all notifications together with their status of distribution, a message database 22, which contains the prepared message e.g.
  • SMS Short SMS
  • E-mail Voice messages
  • Fax Telex messages
  • a SMS message database 23 which contains all incoming notifications and prepared SMS messages that have to be distributed to the requested addresses as well as all the feedback status information received from the user via SMS
  • a voice message database 24 which contains the prepared voice messages that have to be distributed and the status of the voice messages
  • an E-mail message database 25 which contains all prepared E-mail messages that have to be distributed to the requested addresses as well as all the feedback status information received from the user via E-mail
  • Fax message database which contains all prepared Fax messages that have to be distributed to the requested addresses
  • a Data message database 27 which contains all prepared data messages that have to be distributed to the requested addresses as well as all the feedback status information received from the user via data messages
  • a History information database 28 which contains the history information in regard to users and events
  • a System info database 29 which contains all system parameters for tuning the system
  • a Personal information database 30 which contains the user specific information such as the user's service description including the templates which are
  • the system When the system according to the invention receives updated information that is to be distributed to a closed user group, this information is stored directly or via a human agent in a local database.
  • the database contains information about the users and also contains the user specific service description, describing the personal data of a user with the different medium like GSM-number, SMS or Fax-number to contact him.
  • the message generator 34 is triggered.
  • the message generator 30 is the application to translate the information from the Central database 21 into the message database 22.
  • the message generator 34 is a process that will run on the Administration server.
  • the message generator 34 is a continuous process that will request the Central database 21 to get the next notification.
  • the message generator 34 selects the next notification to be processed from the Central database 21 and creates a message based on the notification information and the related template information for the correct distribution medium indicated by the user.
  • the message generator 34 reads the notification message from the Central database 21 and creates an SMS message based on the notification message and the user specific SMS-template stored in the Personal information database 30.
  • the message generator 34 stores the result in the Message database 22.
  • the prepared message is stored in the Message database 22 for distribution.
  • the message sender 35 distributes the messages stored in the Message database 22 to the database 23-27 of the right medium. Based on the system parameters stored in the System info database 29 this medium 36, 38, 39, 41, 42 will try for a certain time-period to get in contact with the user to inform him.
  • the message sender 35 is a separate process and works in parallel to the message generator 34. In this way new media can easily be added, without changing the complete system.
  • the Message sender 35 is a process that will run on the Administration server.
  • the Message sender 35 is a permanent process that will read the Message database 22 on information to pass through.
  • the application will read and remove the next message from the Message database 22 based on the First
  • the Message status handler 44 will remove the message from the Medium database 23-27 and will ask the Message Generator 34 to generate a message of a different medium to contact this particular user.
  • the Message status handler 44 is a permanent process that will read the Medium databases 23-27 and System Info database 29 on information to pass through to Central database 21.
  • the Presentation layer 45 can be used to handle and present all requested management information and can also be used to measure the performance of the overall system. By adjusting the system parameters stored in the System Info database 29, the Presentation layer 45 can be used to test different System Configurations.
  • Figure 3 is a flowchart diagram of a method for distributing information to closed user groups according to the present invention using the example of airline information distribution arrangement.
  • a notification 46 that will start the procedure.
  • the airline wants to inform the customer and when possible offer him an alternative flight 47.
  • the system tries to contact the user using a certain medium.
  • the system will continue to contact the customer again 53, until the medium is out of time 54. Then, if the customer is not reached again and the message is still relevant 49, there will be a new medium selected 51.
  • a status message 52 stating that the customer could not be reached.
  • the user is requested to confirm the proposed alternative flight arrangement 55. The reservation will be then made accordingly 56.
  • the confirmation should be registered within the booking system 57. Where the confirmation is handled within the booking system 57, the user will receive a confirmation message 59. Otherwise, the user will be informed about the problems with the confirmation 58 and will be offered when possible another alternative.
  • FIG. 4 is an illustrative diagram showing an arrangement for airline information distribution according to the present invention.
  • the airline information distribution arrangement according to the invention comprises a system server 17 that is connected to Internet 11, to a GSM network 1 and to an external system interface 20.
  • the airline information distribution arrangement also comprises a means for checking messages according to a profile previously specified by the user, a means for generating messages, and a means for distributing the information to the user having a selection of different means for sending messages.
  • the arrangement initiates when a notification is sent ⁇ from the external system 20 to the system server 17.
  • the system server 17 will then send ⁇ a notification and an alternate flight offer over the GSM network 1 as an SMS- message to the customer 18.
  • an alternative medium is selected according to the user profile.
  • an E-mail message sent ® to the customer's personal computer 19.
  • a third alternative medium is selected according to the user profile.
  • As a third notification there will be a Voice message sent ® to the GSM terminal 60 of the customer's secretary.
  • the customer's secretary 60 confirms ⁇ the alternative flight booking a confirmation will besent ⁇ back to the GSM terminal 60 of the customer's secretary.
  • the above mentioned process is an example and the means of communication and the order of communicating is configurable.
  • the user can specify the conditions, in which the system server 17 will send notifications towards the user, and how the notifications are to be performed.
  • the user can access the Internet page of the service provider and enter the notification information to his specific user profile.
  • the user 19 can also select to whom 60 ⁇ the notifications are sent to.
  • the user can also select the service to be charged via the phone bill .
  • the airline can receive updated flight information that a certain flight is cancelled, delayed or has had a schedule change.
  • This information is stored directly or via a human agent in a local database.
  • the database contains information about which passengers are booked on a certain flight and also contains the service description of all passengers, describing the personal data of a user with the different media like GSM-number, SMS, Fax-number, E- mail or telex to contact the user.
  • the Message Status Handler and Confirmation Handler will check the local database whether the proposed alternative flight is still available.
  • the application on the database will compose a message to confirm the registration to the user that is handled via the overall described procedure.
  • the user can respond on several alternatives for a change in flight, request for refund of money, request for connecting to the helpdesk, or request for repeating the message.
  • the messages are first of all selected on priority and secondly on time so that the sending of important message can be secured even in the case of high traffic loads .
  • System solution according to the invention is flexible and scaleable because of the modular, process oriented design.
  • System has a secure and easy connection to the network by using an open architecture.

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

Cette invention a trait à un nouveau concept de diffusion d'informations auprès de groupes exclusifs d'utilisateurs et, plus particulièrement, à de nouvelles dispositions en matière de diffusion d'informations relatives au transport aérien. Le système de l'invention comporte un serveur de système connecté au réseau Internet (11), à un réseau GSM (1) et à une interface système extérieur (20) ainsi que des moyens de création de messages (34) d'après un profil préalablement précisé par un utilisateur et des moyens de diffusion de l'information à l'utilisateur (35). Les moyens de diffusion possèdent une sélection de différentes unités (36, 38, 41, 42) d'expédition de messages. Le concept selon cette invention peut constituer une solution de service pour des réseaux de télécommunications.
PCT/EP1999/003819 1999-05-31 1999-05-31 Systeme et methode de diffusion d'informations relatives au transport aerien aupres de groupes exclusifs d'utilisateurs WO2000074323A1 (fr)

Priority Applications (3)

Application Number Priority Date Filing Date Title
AU45048/99A AU4504899A (en) 1999-05-31 1999-05-31 System and method for distributing airline information to closed user groups
EP99927844A EP1186141A1 (fr) 1999-05-31 1999-05-31 Systeme et methode de diffusion d'informations relatives au transport aerien aupres de groupes exclusifs d'utilisateurs
PCT/EP1999/003819 WO2000074323A1 (fr) 1999-05-31 1999-05-31 Systeme et methode de diffusion d'informations relatives au transport aerien aupres de groupes exclusifs d'utilisateurs

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/EP1999/003819 WO2000074323A1 (fr) 1999-05-31 1999-05-31 Systeme et methode de diffusion d'informations relatives au transport aerien aupres de groupes exclusifs d'utilisateurs

Publications (1)

Publication Number Publication Date
WO2000074323A1 true WO2000074323A1 (fr) 2000-12-07

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Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/EP1999/003819 WO2000074323A1 (fr) 1999-05-31 1999-05-31 Systeme et methode de diffusion d'informations relatives au transport aerien aupres de groupes exclusifs d'utilisateurs

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Country Link
EP (1) EP1186141A1 (fr)
AU (1) AU4504899A (fr)
WO (1) WO2000074323A1 (fr)

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2006124249A1 (fr) * 2005-05-16 2006-11-23 Lucent Technologies Inc. Systeme de radiomessagerie sans fil
US7631047B1 (en) * 2002-06-24 2009-12-08 At&T Intellectual Property I. L.P. Systems and methods for providing critical information based on profile data
US10826864B2 (en) 2018-07-27 2020-11-03 At&T Intellectual Property I, L.P. Artificially intelligent messaging

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1998003005A1 (fr) * 1996-07-12 1998-01-22 Europolitan Ab Procede de service d'exploitation de telecommunications
EP0836301A1 (fr) * 1996-09-27 1998-04-15 AT&T Corp. Système d'appel e-mail
WO1998058476A1 (fr) * 1997-06-17 1998-12-23 Telecom Wireless Solutions, Inc. Systeme et procede de messagerie sans fil

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1998003005A1 (fr) * 1996-07-12 1998-01-22 Europolitan Ab Procede de service d'exploitation de telecommunications
EP0836301A1 (fr) * 1996-09-27 1998-04-15 AT&T Corp. Système d'appel e-mail
WO1998058476A1 (fr) * 1997-06-17 1998-12-23 Telecom Wireless Solutions, Inc. Systeme et procede de messagerie sans fil

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
"PERSONAL COMMUNICATORS REQUIRE END-TO-END COMMUNICATIONS", COMPUTER DESIGN,US,PENNWELL PUBL. LITTLETON, MASSACHUSETTS, vol. 32, no. 12, pages 71,74,76, XP000425193, ISSN: 0010-4566 *

Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7631047B1 (en) * 2002-06-24 2009-12-08 At&T Intellectual Property I. L.P. Systems and methods for providing critical information based on profile data
US7788333B2 (en) * 2002-06-24 2010-08-31 At&T Intellectual Property I, L.P. Systems and methods for providing critical information based on profile data
WO2006124249A1 (fr) * 2005-05-16 2006-11-23 Lucent Technologies Inc. Systeme de radiomessagerie sans fil
US10826864B2 (en) 2018-07-27 2020-11-03 At&T Intellectual Property I, L.P. Artificially intelligent messaging

Also Published As

Publication number Publication date
EP1186141A1 (fr) 2002-03-13
AU4504899A (en) 2000-12-18

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