WO2000046720A2 - Ciblage et profilage de participants dans un systeme modulaire et procede permettant de traiter des transactions - Google Patents

Ciblage et profilage de participants dans un systeme modulaire et procede permettant de traiter des transactions Download PDF

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Publication number
WO2000046720A2
WO2000046720A2 PCT/US2000/002922 US0002922W WO0046720A2 WO 2000046720 A2 WO2000046720 A2 WO 2000046720A2 US 0002922 W US0002922 W US 0002922W WO 0046720 A2 WO0046720 A2 WO 0046720A2
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WIPO (PCT)
Prior art keywords
customer
data
affinity
content
session
Prior art date
Application number
PCT/US2000/002922
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English (en)
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WO2000046720A8 (fr
Inventor
Aaron Cockerill
Bradley Fordham
Bradley Davidson
Original Assignee
Onesoft Corporation
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Onesoft Corporation filed Critical Onesoft Corporation
Priority to AU33562/00A priority Critical patent/AU3356200A/en
Publication of WO2000046720A2 publication Critical patent/WO2000046720A2/fr
Publication of WO2000046720A8 publication Critical patent/WO2000046720A8/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • This invention relates to a computer system for processing transactions over a
  • the resulting system essentially implements a customer's business
  • a system may be developed to receive an order for a
  • processing transactions which is modular, data independent and can be easily adapted to
  • the present invention is directed to methods of and systems for processing
  • These component types include: data management components or objects which can be
  • presentation components or objects which can be used to provide an interface to the customer or client
  • the system utilizes a standardized
  • the present invention is directed to methods and systems for
  • command architecture includes a system of modular commands that provide the
  • this architecture divides the system commands
  • command types include: data management commands which
  • the system processes a transaction that
  • control component or object uses
  • the control component interacts with the data objects, the functional objects
  • transactional model This can be accomplished by invoking a set of
  • business or transaction model can be made up of one or more business or transactional
  • Each business or transactional action can involve invoking one or more of the system
  • a higher level monitoring system utilizing additional functional and data objects
  • the system can be any type of the present invention.
  • the system can be any type of the present invention.
  • the system can further include load balancing capability to
  • the system dynamically balances the load according to the capacity of
  • the method includes the step of defining a business model for the system.
  • the method also includes the step of using a controller to
  • control system software components (elements or objects) as a function of the business
  • the model to perform a series of business actions.
  • the series of business actions make up a
  • Each of the business actions includes at least one function call.
  • a function
  • call includes the steps of invoking a software component, passing data to the software
  • the function call passes to the software component data in the form of
  • system for processing a transaction in another embodiment, the system for processing a transaction
  • each object is selected from a set of different program object types.
  • program object types consist of application object types adapted for providing data
  • presentation object types adapted for providing data presentation
  • Each of the independent program objects is adapted for communicating with another
  • the business model can be defined as a set of business actions and each business
  • action can be defined by set of object invocations or instances, which are used by a control component, or control commands to execute various functions provided by the
  • the business action can be provided in the form of one or
  • markup language pages each including one or more calls to any of the available markup language pages
  • a business action can be initiated by a
  • the web server submits the request for the specified web document
  • the controller parses the calls or commands to the system components or
  • a presentation component or function transmits the appropriate web page to
  • the web server to be delivered to the customer.
  • Each of the system components can be preconfigured to support auditing and
  • the system can track and log every system component
  • the system can monitor every
  • the system can update the customer's
  • system can further include predefined auditing and monitoring
  • system can monitor the goods and services sold and report, in real time, on the financial
  • the system can report the profit and loss for a given business model
  • FIGURE 1 is a diagrammatic view of the architecture of an e-commerce system
  • FIGURE 2 is a diagrammatic view of a business model according to one
  • FIGURE 3 is a flowchart according to one embodiment of the invention for
  • FIGURE 4 is a diagram of functions that make up a business action according to
  • FIGURE 5 is a sample data item that holds information used by a service
  • FIGURE 6 is a sample data item that holds a user request information to be used
  • FIGURE 7 is a sample data item that holds an audit trail of all actions that were
  • FIGURE 8 is a diagrammatic representation of a system for processing
  • FIGURE 9 is an example of an active server page (ASP) file which handles the
  • FIGURE 10 is an example of a data item which is managed by a Product
  • the present invention is directed to methods of, and systems for, processing
  • FIGURE 1 shows a modular system 100 according to the present invention
  • the modular system 100 includes a plurality of components or program objects.
  • the modular system 100 includes a plurality of components or program objects.
  • system component types can include:
  • ACTs application component types 130 which include program components or objects
  • service component 132 that provide persistent data access and management functions
  • SCTs 120 which include program components or objects 122 that can be used to provide services, for example, which manipulate, analyze and/or transform data; control
  • BCTs business model component types
  • program components or objects 114 that can be used to control the logical flow of a
  • PCTs presentation component types
  • the SCTs can include a financial modeling component 122 A and a tracking
  • profiling component 122B that are described in further detail below.
  • the system can further include connector component types (CCTs) 160 and
  • CCTs 160 workstation component types 170.
  • CCTs 160 include connector program
  • CCTs also interface
  • CCTs that provide access to external services can be considered
  • WCTs for purposes of this disclosure.
  • WCTs are BCTs that use available system data
  • the BCTs 112 are part of the system control function or controller 110 which
  • business model 200 includes one or more business actions 210.
  • the business model 200 includes one or more business actions 210.
  • the functional objects can be independent of the
  • the data objects are implemented in the form of application component
  • SCTs can apply their services (e.g., cataloging, sorting, and searching)
  • each of the ACTs 130, SCTs 120, BCTs 112 and PCTs 140 conforms to each of the ACTs 130, SCTs 120, BCTs 112 and PCTs 140.
  • each of the ACTs 130, SCTs 120, BCTs 112 each of the ACTs 130, SCTs 120, BCTs 112
  • PCTs 140 can utilize a common data structure and data interchange format 150 to
  • a customer accesses a vendor web site residing on a web server 180
  • a typical vendor website is a
  • the customer can navigate from one document to the
  • the e-commerce system 100 extends this idea
  • HTML HyperText Markup Language
  • the web server 180 collects customer information from the
  • customer system 182 passes it to the e-commerce system 100 along with the request.
  • the web server's responds to this request differently than it would respond to a request for a simple web page.
  • This request can be any request for a simple web page.
  • the e-commerce system 100 can use the received
  • customer information (such as from HTML forms and "Cookies" that are received from
  • the customer system 180 via the browser) to maintain state information which allows the
  • the related requests that make up a session are typically made by
  • the system 100 can further require a customer to authenticate himself with a
  • the system 100 can also use Cookies to track a customer in a transaction.
  • an e-commerce system 100 incorporates one or
  • each business model 200 is made
  • the business actions 210 are performed by passing data in the form of
  • extensible formats such as extensible Markup Language (XML), HTML, or SGML.
  • the resulting e-commerce system 100 can guide the customer through the steps of a transaction in a logical manner by providing links to appropriate 'next' actions as a
  • the customer may bookmark a
  • controller 110 determines if it is appropriate to let the customer
  • the server 180 initiates the performance
  • the controller 110 can: 1 ) determine whether the customer is
  • controller 110 will permit the
  • controller 1 10 must choose a more suitable action
  • a more suitable action may be to request additional input, return an error
  • the system 100 can include
  • a more sophisticated controller 110 which can keep track of requested actions which
  • the controller 1 10 could request that the customer log in but save the prior request to view product information which can be
  • system components can be
  • Services for example, a "search” service
  • Services can be implemented without
  • electronic commerce in accordance with the invention can include the following steps:
  • the Business Model 200 can be created
  • control system Preferably, there is limited interdependence between the control system and the
  • a Business Model Utility can be provided to assist a web site developer in
  • graphical interface can be provided to allow a site developer to create Business Models
  • the system 100 performs each Business Action 400
  • the request 410 can be a request for a web page that is
  • the actual page requested can be an ASP page
  • IIS Microsoft Internet Information Server
  • the components can be implemented in the form of objects that conform to
  • the web server request causes the
  • the component OneCatalog 432 invokes the
  • Getltem function to obtain the catalog data for one or more product items (to be viewed).
  • product item or items can be received from the request as well as obtained when the
  • OneSession 430 restored the session data in the XML page as part of the
  • the component OneTarget 434 invokes the Target function to add
  • the component One Audit 436 invokes
  • the log function to log the state of the transaction from the XML page 420.
  • component OneStore 438 uses the XML page 420 and style sheet such as extensible
  • Style Sheet Language formatted style sheet to render an HTML page that is
  • targeting information e.g. product specials or related products.
  • a controller 110 uses a business model to provide the logic which controls the
  • system 100 can execute a
  • the initial business model for each customer accessing the website.
  • the initial business model for each customer accessing the website.
  • the controller can be implemented as: a library of
  • ASP functions (a business action can be an ASP page or a set of ASP pages), an ASP
  • An e-commerce web site application can contain one or more business models or be limited to only one business model.
  • Service components can act as data filters that take
  • business action can be built by sequencing service components together with data
  • the Business Model specifies what services are invoked for each business action
  • the controller makes sure
  • the data transferred between components is
  • object can interact with any other component or object to utilize any data which is passed
  • the e-commerce system 100 uses XML as the
  • the service components can access other service
  • One Audit 436 can be a service component that parses the XML page 418 in
  • connector components 162 receive data from an external source, such as a legacy system
  • connector component types 160 can similarly access the services of an external system
  • the service components essentially fit into one of
  • Request Processing Services Data Transformation Services
  • every business action has to start with a request for a web page
  • the request (for example, HTML form data) can be
  • form data can be used to identify the customer and
  • Processing Services can take data directly from the variables available in the web server and can create XML structure which includes all or some of this data.
  • the server variables can come from the HTML form
  • server values can come from system variables which are accessible from the web server
  • the OneAccess service controls the level of access each user has within the system 100.
  • XML page can be modified. They make their transformations to one or more
  • predetermined data elements or fields if they are present at all, and pass the other data
  • the extracted data can be extracted in audit or log stores (ACTs), update the system or session state, or store in a persistent storage.
  • ACTs audit or log stores
  • the extracted data can be
  • Service components provide the functionality of the system 100. In accordance with
  • each service component can contain its own data and may not even
  • the system architecture provides for all service components to be
  • an SCT utilizes one or more ACTs and exposes none of its own data
  • SCTs can provide helping
  • each SCT function applies
  • the system may be designed whereby not all SCT
  • component can have more than one function, service or method and a service component
  • the installation of a new SCT or a group of new SCTs can include an SCT
  • installation package can be made up of the following: Documentation; a list of basic
  • ACTs a methods library, for example: OneItemSCT.dll (SCT interface with 1 or more
  • the system can use a connector component to interface with a new data
  • each single data repository is encapsulated in an Application
  • Component Type such as an application object that can provide data methods which can provide data methods
  • the data that is transmitted to or received from an ACT is transmitted to or received from an ACT
  • Component provides a core set of data services that may be used by other services to
  • An Application Component can be any application component or services.
  • An Application Component can be any application component or services.
  • ACTs Application Component Types
  • all application components can include the ability to process their data
  • ACTs are provide basic functionality such as saving and
  • the ACT may support additional
  • the set of basic data attributes and elements is
  • ID A unique string that identifies this data item within the type.
  • TYPE String identifying the type of data.
  • NAME Short descriptive name of the data item.
  • VISIBLE Indicates if the data has a visual component or not.
  • Figure 10 shows an example of a data item which is managed by the OneProduct
  • all Application Components support a common ACT Interface which
  • Destroy - the Destroy service removes the specified data item from persistent
  • the only pertinent data in the input is the identifier of the item to remove.
  • Destroy can take the following form: Destroy([in] IDTYPE xmlOneltemld)
  • Getltem - the Getltem service retrieves all or pieces of the specified data item
  • the input data may be an
  • Getltem uses the identifier to determine which data item to retrieve and uses
  • Getltem can take
  • Setltem can take the following form: Setltem([in]
  • GetCollection - the GetCollection service retrieves all data items that match the
  • the collection may be empty if no matches
  • GetCollection can take the following form:
  • Each application component can include an ACT installation package including
  • Application Components allow other components to save and retrieve in
  • the ACTs implement the data spectrum of the system.
  • An ACT can
  • An ACT can contain any data in the system including data that represents a salable item.
  • a sort service component can sort any
  • an ACT provides no functionality beyond a core of set data
  • ACTs can be provided.
  • OneAudit include OneAudit, OneCatalog, OneChat, OneEvent, Onelnbox, Onelnquiry, OneLink,
  • the OneAudit service component monitors and logs order, payment, and other
  • the OneCatalog service component is used to manage a collection of product or
  • An individual catalog may contain items of varying application
  • component types - a single catalog can include hard good offerings, discussion groups
  • the system 100 can also include a OneCatalog application
  • the OneCatalog service component can include a plurality of functions or
  • the functions can include, for example, ADDItemCatalog, CreateCatalog,
  • the AddltemToCatalog function adds the specified product item to the specified
  • the CreateCatalog function creates an empty catalog within the specified parent
  • the DeleteCatalog function removes the specified catalog from the system.
  • the Destroy function removes the specified OneCatalog instance from the
  • the GetCollection function gets a group of data items from the catalog database
  • the Getltem function gets the contents of a OneCatalog item specified by the
  • the ModifyCatalog function modifies the properties of the specified OneCatalog
  • the RemoveltemFromCatalog function removes the specified item from the
  • the RetrieveCatalog function retrieves the specified OneCatalog and places it in
  • the request may specify how many levels of the
  • the OneChat application component allows site users to discuss topics
  • the OneChat service can include a OneChat ACT, a Windows NT server process, and a
  • OneChat differs from most components in that it implements a downloaded client
  • active content instances are allowed for ACTs as
  • Channels the ability for a user to participate in multiple ongoing chat channels.
  • Private chat the ability for two users to create and use a private chat channel.
  • Buddy Support the ability to see the status of selected "buddy” users.
  • the OneEvent application component allows the display and management of any
  • the Onelnbox application component provides a means for storing work items
  • a work item is a reference to another ACT
  • the Inquiry Application Component provides customer inquiry processing
  • Addlnquiry creates a new inquiry and adds it to the inquiry queue for later
  • Create is used to create an inquiry instance such as a question about a hard good
  • the Onelnquiry application component is responsible for generating a
  • Destroy deletes the product item from storage.
  • GetlnquirylD returns the unique identifier of the Inquiry.
  • GetlnquiryStatus returns the status of the inquiry specified.
  • Ge lnquirySubmissionMefhod returns the inquiry submissionMethodlD.
  • GetlnquirylD returns the unique identifier of the Inquiry.
  • Removelnquiry removes an inquiry from the queue.
  • GetlnquirylD returns the unique identifier of the Inquiry.
  • the OneLink application component allows a site to host a list of internet links
  • the OneNotes application component provides the ability to allow users to attach
  • the OneOrder application component manages stored data relating to customer
  • the OneOrder service component manages Internet order creation, processing,
  • AddToOrder adds an order item to an order in the specified session. It checks for
  • OrderlD session variable creates a new order item that references the OrderlD
  • the OneOrder SCT creates a new order in the Orders table, and creates a new order item
  • CalculateSubtotal calculates the subtotal of all order items from an order in the
  • OneOrder checks the session for an OrderlD and sums prices of all
  • the Create method creates a new OneOrder instance and initializes it with the
  • DeleteOrder deletes the order from the specified session.
  • OneOrderSvc checks
  • the Destroy method removes the specified OneOrder instance.
  • the GetCollection method gets a collection of all orders.
  • the Getltem method retrieves all or specified elements of the OneOrder instance
  • GetOrder lists the order items from an order in the specified session.
  • OneOrderSvc checks the session for an OrderlD and creates and returns an XML order
  • ListOrders lists previous orders placed by the user.
  • OneOrder checks the session for a non-guest user id, searches the OneOrder ACT
  • OneOrder If no orders are found, OneOrder returns an XML order list string with no
  • This method can require authentication for use.
  • OrderStatus returns the status of an order.
  • OneOrder checks the session for an order.
  • OrderlD determines the status of the order specified by OrderlD.
  • This method requires authentication for use.
  • RemoveFromOrder removes the specified quantity of an order item from an order
  • the OneOrder service component checks the session for an OrderlD and removes the specified order item amount from that order. If Quantity is not required
  • the Setltem method sets values in the specified OneOrder instance.
  • This method can require authentication for use.
  • the OneProduct application component manages creation, storage, and retrieval
  • OneSession - the OneSession application component manages storage
  • This data may be used by other service
  • BeginRequest retrieves previously saved information from the OneSession ACT
  • a OneSession instance may also be referred to as a "session profile.”
  • EndRequest is called at the end of a request to save the current state of the session
  • EndSession changes the status of the specified session profile to TERMINATED
  • Getltem gets the contents of the session profile specified by the section ID.
  • Setltem updates the contents of the specified session profile with new values.
  • Presentation components provide view generation services that are a special type
  • presentation components take in XML data and produces data in a client viewable format
  • view generation service is typically one of the last services in a Business Model since it
  • the system 100 can start the recording of a session at the
  • This function can be provided the OneSession ACT.
  • the OneSession ACT The OneSession ACT
  • 100 stores the session data for each customer in the OneSession ACT.
  • the controller may call on a number of services to
  • the services can use whatever data is needed and optionally add new data to
  • the envelope remove data from it, or modify existing data in it.
  • each request performs only a single business action in the business
  • the customer adds or removes an item and is processed when the customer checks out.
  • a session ACT such as OneSession, is provided to save and
  • the session data envelope can hold
  • This data can be used by other services later in the business action or model or
  • the session ACT BeginRequest function is
  • This function has no input data; it restores the session data based on the session
  • identifier received from the customer's web browser's (such as from an HTML form or a
  • the session ACT EndRequest service can be called to save the data
  • identifiers of any ACT items that are inserted into the session can be stored so that later
  • one particular ACT item identifier that is always present is
  • the Customer item identifies the customer who is using
  • a unique but 'anonymous' Customer item can be used in the first request of a session
  • Figure 5 shows an example of a typical Session ACT data item.
  • the data that is added or modified during the session can be provided in any valid XML
  • the Session Service Component BeginRequest service is also responsible for
  • This information can include: any data that was entered by the customer in a form, any
  • Some services utilize information concerning functions that have been performed
  • every service component can add a
  • this information can include the following: TYPE - The name of the service component
  • a utility function can be provided to help service component developers to
  • a function can also be
  • Figure 7 shows an
  • the controller 110 controls the customer flow through the system 100 which can
  • the Controller sits
  • controller can make sure that no actions are performed outside of what is allowed by the
  • the Controller does this by applying a particular Business Model to every request
  • the Business Model governs what actions a customer may
  • the controller operates to ensure that all of the customers actions fit within a
  • the controller processes an action requested by a customer
  • business model can vary such that a tightly integrated control component - business
  • model based system can be used in an optimized and highly efficient system, requiring
  • component - business model based system can be used when flexibility is valued more
  • FIGURE 3 whether the business model information is hard coded or created
  • every business action includes the following information:
  • processing logic 330d which controls what the business action does, output display format 330e for the data which is generated by the business action
  • the controller will utilize an SCT, such as an access service component, to provide an SCT, to a SCT.
  • SCT such as an access service component
  • the controller can be provided
  • the controller may give the customer
  • controller may process a similar action that the customer does have
  • controller can report to the customer that the customer does not have the proper
  • the controller can redirect the customer to a form, such as an HTML form, that can be
  • this form should be pre-filled with
  • This data may or may not be access
  • the controller can utilize an SCT, such as an access service component, to control the controller.
  • SCT such as an access service component
  • the controller may direct the customer to a different action or return an error message.
  • the controller can compare the prerequisite
  • SCT Session service component
  • Action completion and uses an ACT, such as a session log application component, to
  • the controller can attempt to execute the prerequisite action instead.
  • the controller can reinitiate the prior
  • the controller utilizes a business model in making all decisions. Specialized
  • One example is a shopping controller which can include a
  • the shopping controller can provide personalized presentation of dynamic catalog
  • the customer can move through the sections of a virtual store,
  • the system can include a predefined Business Model that
  • the Targeting Controller can include a business
  • the Targeting Controller can utilize information
  • the Targeting Controller can use the customer profile to determine customer's interests.
  • the Targeting Controller can use the customer profile to determine customer's interests.
  • This business model can reduce the amount of information that a customer needs to
  • the OneMeta ACT manages the
  • meta-data categories and values which the system uses for targeting and profiling which the system uses for targeting and profiling. It
  • the OneUpSell ACT manages recommended upsell item(s) for any ACT
  • the OneUpSell ACT includes information such as that presented in the
  • the OneCrossSell ACT manages recommended upsell item(s) for any ACT
  • the OneCrossSell ACT includes information such as that presented in the
  • the OneTarget ACT manages the meta-data tags associated with each ACT instance in
  • the OneTarget ACT includes
  • the OneProfile ACT tracks customer affinities for meta-data categories and meta-data
  • the OneProfile ACT includes information such as that presented in the following
  • OneProfile can extract the
  • the system can assume that this customer's previous affinity profile, stored in the
  • OneProfile ACT is as follows:
  • the update method in the OneProfile SCT takes a customer session as input and updates
  • the system renews customer profiles over time. Otherwise,
  • the OneProfile SCT therefore, offers a renew method that takes two parameters
  • the parameter indicates which
  • the OneTarget service component examines the relative customer
  • the absolute preference method in the OneTarget SCT should return a set of
  • OneTarget SCT performs a weighted average of affinity based on the
  • weights for this customer are- clothing-type
  • a high affinity for a particular value (say Interest'sports) has more impact if the Interest
  • OneTarget has 2 more ACTs beneath it (beyond the meta-data tags on ACIs held in the
  • OneTarget ACT OneTarget ACT.
  • One ACT is called OneUpsell ACT and stores which particular ACT
  • OneTarget SCT has a method called Upsell that takes an ACT/ID pair and responds with
  • Upsell (ACT, ID, threshold) returns the ACT instance(s) that we recommend upselling
  • OneCrossSell ACT The other ACT OneTarget has beneath it is called OneCrossSell ACT and stores
  • the OneTarget SCT has a method called CrossSell that works like this:
  • CrossSell (A CT. ID. Meta-Data. threshold) returns the ACT instance that xve recommend cross-selling
  • the method can be invoked with either an ACT/ID pair or a Meta-data tag along

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Abstract

Un système modulaire permettant de développer et de traiter des transactions en réseau est constitué d'une architecture ou d'une charpente à quatre dimensions qui peut comporter quatre types de composants ou d'objets fonctionnels. Ces composants comprennent des objets de gestion de données qui accèdent à des données et déplacent ces données à l'intérieur du système comme une partie de la transaction, des objets fonctionnels qui peuvent servir à transformer ou à traiter ces données, des objets de présentation qui fournissent une interface au client afin de faciliter le transfert d'informations et des objets de contrôle qui déterminent quand et comment les objets de données, les objets fonctionnels et les objets de présentation devraient être appliqués aux données comme faisant partie de la transaction. Ce système utilise une structure de données extensible et standardisée, des données permettant de transférer des données entre des composants ou objets, ce qui permet d'utiliser ces objets comme blocs de construction interchangeables d'une architecture de système complète et flexible.
PCT/US2000/002922 1999-02-03 2000-02-03 Ciblage et profilage de participants dans un systeme modulaire et procede permettant de traiter des transactions WO2000046720A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU33562/00A AU3356200A (en) 1999-02-03 2000-02-03 Targeting and profiling participants in a modular system and method for processing transactions

Applications Claiming Priority (4)

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US11849399P 1999-02-03 1999-02-03
US60/118,493 1999-02-03
US49690200A 2000-02-02 2000-02-02
US09/496,902 2000-02-02

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WO2000046720A2 true WO2000046720A2 (fr) 2000-08-10
WO2000046720A8 WO2000046720A8 (fr) 2002-06-27

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WO2010075367A2 (fr) * 2008-12-22 2010-07-01 Unisys Corporation Chaîne de travail informatisée et procédé de réalisation d'une chaîne de travail dans un ordinateur
US8306908B1 (en) 2002-12-31 2012-11-06 West Corporation Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce
US8332271B1 (en) 2011-04-29 2012-12-11 Target Brands, Inc. Web influenced in-store transactions
US8769567B1 (en) 2004-09-30 2014-07-01 Tuxis Technologies Llc Methods, media, and apparatus for intelligent selection of items encoded onto portable machine-readable entertainment media
US8793165B1 (en) 1998-03-11 2014-07-29 Tuxis Technologies Llc Method, program storage device, and apparatus for offering a user a plurality of scenarios under which to conduct a primary transaction
WO2016172339A1 (fr) * 2015-04-21 2016-10-27 Wold Eric Interliaison de métadonnées d'appel

Non-Patent Citations (1)

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Cited By (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8793165B1 (en) 1998-03-11 2014-07-29 Tuxis Technologies Llc Method, program storage device, and apparatus for offering a user a plurality of scenarios under which to conduct a primary transaction
US8306908B1 (en) 2002-12-31 2012-11-06 West Corporation Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce
US8769567B1 (en) 2004-09-30 2014-07-01 Tuxis Technologies Llc Methods, media, and apparatus for intelligent selection of items encoded onto portable machine-readable entertainment media
WO2010075367A2 (fr) * 2008-12-22 2010-07-01 Unisys Corporation Chaîne de travail informatisée et procédé de réalisation d'une chaîne de travail dans un ordinateur
WO2010075367A3 (fr) * 2008-12-22 2010-10-07 Unisys Corporation Chaîne de travail informatisée et procédé de réalisation d'une chaîne de travail dans un ordinateur
WO2010075355A3 (fr) * 2008-12-22 2010-10-07 Unisys Corporation Procédé et appareil pour implanter une chaîne de travail dans un système de gestion des ressources d'entreprise java
US8332271B1 (en) 2011-04-29 2012-12-11 Target Brands, Inc. Web influenced in-store transactions
US8650085B2 (en) 2011-04-29 2014-02-11 Target Brands, Inc. Web influenced in-store transactions
WO2016172339A1 (fr) * 2015-04-21 2016-10-27 Wold Eric Interliaison de métadonnées d'appel
US9641680B1 (en) 2015-04-21 2017-05-02 Eric Wold Cross-linking call metadata
US10397402B1 (en) 2015-04-21 2019-08-27 Eric Wold Cross-linking call metadata

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AU3356200A (en) 2000-08-25
WO2000046720A8 (fr) 2002-06-27

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