WO1998037704B1 - Intelligent e-mail interface - Google Patents
Intelligent e-mail interfaceInfo
- Publication number
- WO1998037704B1 WO1998037704B1 PCT/US1998/002321 US9802321W WO9837704B1 WO 1998037704 B1 WO1998037704 B1 WO 1998037704B1 US 9802321 W US9802321 W US 9802321W WO 9837704 B1 WO9837704 B1 WO 9837704B1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- equipment
- outgoing
- incoming
- message
- Prior art date
Links
- 230000004913 activation Effects 0.000 claims 5
- 238000005352 clarification Methods 0.000 claims 1
- 230000002093 peripheral Effects 0.000 abstract 1
Abstract
The invention is an interface device (10) that is either integral or peripheral to equipment (20) (PBX or ACD) that requires monitoring and maintenance. The interface device (10) converts the output from the equipment to e-mail messages that are sent to the technician at a remote location, and converts e-mail instructions from the technician that are received at the interface device (10) to ASCII terminal (18) keystrokes that the PBX receives and understands. The interface can broadcast multiple error messages to multiple recipients. The interface (10) device allows multiple technicians simultaneous access to the equipment (20). The interface device (10) provides enhanced access security to the equipment (20).
Claims
21
AMENDED CLAIMS
[received by the International Bureau on 22 September 1998 (22.09.98); original claims 1-2 and 6 amended; new claims 21-26 added; remaining claims unchanged (3 pages)]
1. An electronic mail system that uses a global network to send e-mail to a recipient, the system comprising: equipment located at an equipment site; an e-mail link connecting the equipment site to the global network that sends at least one outgoing e-mail message to the recipient across the global network and receives at least one incoming e-mail message from the recipient across the global network; and an e-mail interpreter, connected between the equipment and the e-mail link, for receiving at least one outgoing equipment message from the equipment and converting said at least one outgoing equipment message into said at least one outgoing e-mail message, and converting said at least one incoming e-mail message into at least one incoming equipment message and sending said at least one incoming equipment message to the equipment.
2. The system of claim 1 wherein the e-mail interpreter further comprises: a database having profile information about the recipient and activation criteria; wherein the e-mail interpreter addresses the outgoing e-mail message to the recipient in accordance with the profile information.
3. The system of claim 2 wherein: wherein the e-mail interpreter determines whether to send the outgoing e-mail message to the recipient in accordance with the activation criteria.
4. The system of claim 3 wherein: wherein the e-mail interpreter sends all outgoing e-mail messages to the recipient when the activation criteria is set to a repair mode.
5. The system of claim 3 wherein: wherein the e-mail interpreter sends only emergency outgoing e-mail messages to the recipient when the activation criteria is set to an alert mode.
22
6. The system of claim 2 wherein the e-mail interpreter further comprises: a database controller for altering both the profile information and the activation criteria.
7. The system of claim 1 , wherein the e-mail interpreter is integral with the equipment.
23
21. The system of claim 1 , wherein the equipment is selected from the group consisting of: a security system, a safety system, a vending machine, a photocopier, and a vehicle.
22. The system of claim 1, wherein the incoming and outgoing e-mail messages include textual information.
23. The system of claim 1 , wherein the equipment has a primary function, and the incoming and outgoing e-mail messages include communication which is separate and independent from the primary function of the equipment.
24. The interface of claim 14, wherein the equipment is selected from the group consisting of: a security system, a safety system, a vending machine, a photocopier, and a vehicle.
25. The interface of claim 14, wherein the incoming and outgoing e-mail messages include textual information.
26. The interface of claim 14, wherein the equipment has a primary function, and the incoming and outgoing e-mail messages include communication which is separate and independent from the primary function of the equipment.
24
STATEMENT UNDER PCT ARTICLE 19(1)
Applicant has amended claims 1, 2 and 6, and added claims 21-26. These amendments have no impact on the disclosure and drawings as filed.
Claim 1 has been amended to clarify the metes and bounds of the present invention. Specifically, the following changes have been made to claim 1 : "an outgoing e-mail message" has been replaced with -at least one outgoing e-mail message-, "an incoming e-mail message" has been replaced with -at least one incoming e-mail message-, "an outgoing e-mail message" has been replaced with -at least one outgoing e-mail message-, and "an incoming e-mail message" has been replaced with -at least one incoming e-mail message-.
With respect to both claims 2 and 6, the word "comprising" has been replaced with -comprises- to correct a minor typographical/grammatical error in these claims.
Basis for newly added claims 21-26 can be found in the specification. Basis for claims 21 and 24 can be found, for example, in the specification on page 4, line 16 to page 5, line 5. Basis for claims 22 and 25 can be found, for example, in the specification on page 5, line 6 to page 6, line 9. Basis for claims 23 and 26 can be found, for example, in the specification on page 7, lines
1-10.
The above described amendments are made for the purpose of clarification and not for the purpose of limiting the scope of the claims to avoid prior art.
Priority Applications (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CA002282500A CA2282500A1 (en) | 1997-02-25 | 1998-02-24 | Intelligent e-mail interface |
| AU63203/98A AU6320398A (en) | 1997-02-25 | 1998-02-24 | Intelligent e-mail interface |
| EP98907387A EP0963661A4 (en) | 1997-02-25 | 1998-02-24 | Intelligent e-mail interface |
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US08/806,556 US6003070A (en) | 1997-02-25 | 1997-02-25 | E-mail system and interface for equipment monitoring and control |
| US08/806,556 | 1997-02-25 |
Publications (3)
| Publication Number | Publication Date |
|---|---|
| WO1998037704A2 WO1998037704A2 (en) | 1998-08-27 |
| WO1998037704A3 WO1998037704A3 (en) | 1998-10-22 |
| WO1998037704B1 true WO1998037704B1 (en) | 1998-11-26 |
Family
ID=25194295
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| PCT/US1998/002321 WO1998037704A2 (en) | 1997-02-25 | 1998-02-24 | Intelligent e-mail interface |
Country Status (5)
| Country | Link |
|---|---|
| US (1) | US6003070A (en) |
| EP (1) | EP0963661A4 (en) |
| AU (1) | AU6320398A (en) |
| CA (1) | CA2282500A1 (en) |
| WO (1) | WO1998037704A2 (en) |
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1997
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- 1998-02-24 EP EP98907387A patent/EP0963661A4/en not_active Withdrawn
- 1998-02-24 WO PCT/US1998/002321 patent/WO1998037704A2/en not_active Application Discontinuation
- 1998-02-24 AU AU63203/98A patent/AU6320398A/en not_active Abandoned
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