WO1997013329A2 - Procedes et appareils permettant l'automatisation de la fermeture de contacts - Google Patents

Procedes et appareils permettant l'automatisation de la fermeture de contacts Download PDF

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Publication number
WO1997013329A2
WO1997013329A2 PCT/CA1996/000647 CA9600647W WO9713329A2 WO 1997013329 A2 WO1997013329 A2 WO 1997013329A2 CA 9600647 W CA9600647 W CA 9600647W WO 9713329 A2 WO9713329 A2 WO 9713329A2
Authority
WO
WIPO (PCT)
Prior art keywords
call
network address
closure
predefined
response
Prior art date
Application number
PCT/CA1996/000647
Other languages
English (en)
Other versions
WO1997013329A3 (fr
Inventor
Cecil H. Bannister
Russell A. Edwards
Rangaprasad Govindarajan
Original Assignee
Northern Telecom Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Northern Telecom Limited filed Critical Northern Telecom Limited
Priority to AU69828/96A priority Critical patent/AU6982896A/en
Publication of WO1997013329A2 publication Critical patent/WO1997013329A2/fr
Publication of WO1997013329A3 publication Critical patent/WO1997013329A3/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42008—Systems for anonymous communication between parties, e.g. by use of disposal contact identifiers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2016—Call initiation by network rather than by subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5322—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording text messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/128—Details of addressing, directories or routing tables

Definitions

  • This invention relates to methods and apparatus for automating closure of contacts between parties having a shared interest in communicating with one another.
  • Classified advertisements are one means for bringing together people having a shared interest in communicating with one another. Advertisers with goods or services to sell have an interest in communicating with those interested in buying those goods or services. Those interested in buying goods or services read the classified ads to determine who may have the goods or services they want, and use telephone numbers or other information printed in the ads to contact sellers.
  • On-line classified ads offer some advantages over classified ads in printed publications.
  • the potential buyer can use automated search techniques to find ads of potential interest. Although repeated searching of the same ads is still necessary, automated searching makes this a less tedious task.
  • obsolete classified ads can be deleted more quickly, so that less time is wasted on responses to lost opportunities.
  • the use of electronic mail for responding to on-line ads lessens the inconvenience of responses at odd hours of the day. Nevertheless, the potential buyer must still be vigilant to ensure that opportunities to buy are not missed due to delay.
  • the invention has a wide range of applications beyond classified advertising, and examples of these applications are described below.
  • One aspect of this invention provides a method for automation of contact closure.
  • the method comprises the steps of:
  • one or both of the predefined network addresses can be selected from a respective list according to a current time, defined in terms of time of day and day of week. This enables users to arrange for calls to be directed according to their usual daily movements to increase the probability of successful contact closure.
  • call placement can be deferred to a time for which network addresses are listed. This enables users to control the times at which they are called.
  • the system comprises a detector for automatically detecting a predefined call closure stimulus event, and call closure means.
  • the call closure means is operable to place a call to a first predefined network address in response to detection of a predefined call closure stimulation event, to announce the predefined call closure stimulus event and offer a connection to a second predefined network address in response to answering of the placed call, and to connect the first predefined network address to the second predefined network address in response to acceptance of the offer.
  • the call closure means may comprise a processor and a memory storing instructions for execution by the processor, the instructions comprising a call closure application.
  • the call closure means may comprise at least one telecommunications network interface for connecting the processor to a telecommunications network.
  • the telecommunications network interface is operable to control at least one telecommunications switch of the telecommunications network to establish connections between predefined network addresses.
  • The. contact closure stimulus event could be the matching of criteria in a first record with criteria in a second record.
  • the first record could define the goods or services sought by a buyer
  • the second record could define the goods or services offered by a seller.
  • the automated method would bring the buyer into contact with the seller so that they could try to arrive at mutually agreeable terms for a transaction.
  • Such an automated method offers many advantages over existing classified advertising practices.
  • the method automatically searches for matches between buyers' search criteria and sellers' classified ads as soon as new ads are placed or new search criteria are defined. This searching requires no effort on the part of the buyers or sellers. Both the buyers and the sellers are notified of matches between search criteria and ads as soon as the buyers and sellers are available to be notified.
  • the ads can be deleted in real time to avoid time wasted by both buyers and sellers on obsolete ads.
  • the ads can be also added in real time and will get immediate screening by potential buyers.
  • the sellers do not need to list their directory numbers in the ads to enable potential buyers to contact them, the sellers have greater privacy. In particular, the sellers need not reveal their location or identity until the negotiation is complete.
  • the utility of the automated method is not limited to buying and selling.
  • the same advantages pertain to use of the system for employment ads, personals, and other types of classified ads.
  • Figure 1 is a block schematic diagram of interconnected telecommunications networks used to provide an improved classified advertising service
  • Figures 2A, 2B and 2C define a flow chart showing steps performed by a service node of the interconnected networks of Figure 1 to provide the improved classified advertising service.
  • FIG. 1 is a block schematic diagram of interconnected telecommunications networks used to provide an improved automated classified advertising service.
  • a service node 100 of the interconnected networks comprises a processor 110, and a memory 120 for storing instructions for execution by the processor 110 and data used in execution of those instructions.
  • the memory 120 stores a commercially available TelescriptTM software application 121, a buyer database 122 storing search criteria and buyer contact profiles for each of a plurality of registered buyers, a seller database 123 storing classified ads and seller contact profiles for each of a plurality of registered sellers, and a call closure software application 124.
  • the TelescriptTM software application 121 searches the classified ads stored in the seller database 123 according to the search criteria defined in the buyer database 122, detects matches between classified ads and search criteria, and informs the call closure software application 124 of any such matches.
  • the service node 100 further comprises a data entry interface 131 for connecting the processor 110 to a data entry terminal 200.
  • the data entry terminal 200 may be used by an operator to make changes to the buyer database 122 and to the seller database 123.
  • the operator is also provided with a telephone 202 which is connected to a telecommunications switch 310 of the Public Switched
  • PSTN 300 Telephone Network 300. Consequently, a seller can place a voice call to the operator on any telephone 400 connected to the PSTN 300 to place, modify or cancel an ad, or to modify a seller contact profile, the operator implementing the seller's instructions using the data entry terminal 200. Similarly, a buyer can place a voice call from the telephone 400 to define, modify or cancel search criteria, or to modify a buyer contact profile.
  • the service node 100 further comprises a modem pool 132 for providing a data connection between the processor 110 and the PSTN 300. Consequently, a seller having a commercially available Magic CapTM software application running on a modem-equipped Personal Computer (PC) 500 can access the service node 100 via circuit switched data services provided by the PSTN 300 to place, modify or cancel an ad, or to modify a seller contact profile. Similarly, a buyer can place a circuit switched data call from the PC 500 to define, modify or cancel search criteria, or to modify a buyer contact profile.
  • the TelescriptTM software application 121 is equipped with conventional security features which ensure that the operator of the PC 500 can only make authorized changes to the buyer database 122 and the seller database 123.
  • Buyers and sellers can likewise access the service node 100 from a Personal Digital Assistant (PDA) 600 running Magic CapTM application software to place, modify or cancel an ad, to modify a seller contact profile, to define, modify or cancel search criteria, or to modify a buyer contact profile.
  • PDA Personal Digital Assistant
  • Magic CapTM application software
  • the service node 100 further comprises an Internet interface 133 for providing a data connection between the processor 110 and the Internet 700. Consequently, an operator of a PC 800 which is connected to the Internet 700 and running a Magic CapTM software application can acce ⁇ s the service node 100 to place, modify or cancel an ad, to modify a seller contact profile, to define, modify or cancel search criteria, or to modify a buyer contact profile. Note that the PC 500 can also access the service node 100 via the Internet 700, by using circuit switched data services of the PSTN 300 to connect to the Internet 700.
  • the service node 100 further comprises a PSTN interface 136 which is connected to a telecommunications switch 310 of the PSTN 300.
  • the PSTN interface 136 provides Integrated Services Digital Network (ISDN) , Advanced Intelligent Network (AIN) , or Signalling System 7 (SS7) signalling between the service node 100 and the telecommunications switch 310 enabling the service node 100 to set up calls on the PSTN 300 and to monitor the progress of those calls.
  • ISDN Integrated Services Digital Network
  • AIN Advanced Intelligent Network
  • SS7 Signalling System 7
  • the service node 100 also comprises a Mobile Switching Center (MSC) interface 137 which is connected to MSC 910 of a Personal Communications Network (PCN) 900, the MSC interface 137 providing signalling in the protocol used by the PCN 900 to enable the service node 100 to set up calls on the PCN 900 to a mobile terminal 920.
  • MSC Mobile Switching Center
  • PCN Personal Communications Network
  • the PCN 900 is connected to the PSTN 300, so that the mobile terminal 920 can also be used to place a voice call to the telephone 202 to request that the operator place, modify or cancel an ad, modify a seller contact profile, define, modify or cancel search criteria, or modify a buyer contact profile.
  • the mobile terminal 920 is a data terminal running a Magic CapTM software application, it can also access the service node 100 via the PSTN 300 and the modem pool 132, or via the PSTN 300, the Internet 700 and the Internet interface 133.
  • Figures 2A, 2B and 2C comprise a high level flow chart showing steps performed by the call closure software application 124 when the TelescriptTM software application 121 detects a match between a buyer's search criteria and a seller's classified ad.
  • the call closure software application 124 receives a report of the match from the TelescriptTM software application 121, the report including a buyer identifier and a seller identifier.
  • the call closure software application 124 retrieves the buyer contact profile corresponding to the buyer identifier from the buyer database 122.
  • the buyer contact profile may read as follows, for example: Buyer 14175:
  • the call closure software application 124 retrieves the buyer directory number for the current time from the buyer contact profile. If there is no directory number for the current time in the buyer contact profile, the buyer does not want to be disturbed at this time, so the call closure software application 124 sets a flag and waits until the next time for which the buyer contact profile lists a directory number.
  • the call closure software application 124 retrieves the seller contact profile corresponding to the seller identifier from the seller database 123, the seller contact profile being analogous to the buyer contact profile described in detail above.
  • the call closure software application 124 retrieves the seller directory number for the current time from the seller contact profile. If there is no directory number for the current time in the seller contact profile, the seller does not want to be disturbed at this time, so the call closure software application 124 sets a flag and waits until the next time for which the seller contact profile lists a directory number.
  • the call closure software application 124 When the call closure software application 124 has retrieved both buyer and seller directory numbers for the current time, it originates a call to the buyer's directory number using appropriate signalling over the PSTN interface 136 or the MSC interface 137. If the call is answered at the buyer's directory number, the call closure software application 124 retrieves the content of the seller's ad from the seller database 123, converts it from text to speech using a commercially available text-to- speech converter, and announces the ad content to the buyer. The call closure software application 124 then offers to connect the buyer to the seller, providing an
  • Interactive Voice Response menu of keystrokes to the buyer.
  • the call closure software application 124 originates a call to the seller's directory number using appropriate signalling over the PSTN interface 136 or the MSC interface 137. If the call is answered at the seller's directory number, the call closure software application 124 bridges the calls to provide a direct voice connection between the buyer and the seller. The buyer and seller can then attempt to negotiate a sale.
  • the call closure software application 124 drops the call to the seller's directory number, announces the failure to complete the connection to the buyer, and offers the buyer an IVR menu of "try again options", for example: 1. Try again in one hour, 2. Try again in two hours, 3. Try again tomorrow at this time,
  • the call closure software application 124 waits the specified time and then begins again the process of attempting to connect the buyer with the seller.
  • the 100 announces a directory number and an access code to the buyer and stores the buyer's and seller's directory numbers at a location identified with the announced directory number and access code.
  • the buyer may dial the directory- number and, in response to a prompt, dial the access code at a later convenient time to reactivate the call closure offer.
  • the call closure software application 124 abandons the attempt to connect the buyer with the seller.
  • the call closure software application 124 drops the call to the buyer's directory number. However, the seller may wish to know of the detected match and may wish to actively sell to the buyer. Consequently, the call closure software application 124 then originates a call to the seller's directory number using appropriate signalling over the PSTN interface 136 or the MSC interface 137. If the call is answered at the seller's directory number, the call closure software application 124 retrieves the buyer search criteria from the buyer database 122, converts the search criteria from text to speech using a commercially available text-to- speech converter and announces the buyer's search criteria to the seller.
  • the call closure software application 124 announces that the buyer is not currently available and offers the seller an IVR menu of "try again options" as described above. If the seller elects to try again, the call closure software application 124 waits the specified time and then begins again the process of attempting to connect the buyer with the seller. Otherwise, the call closure software application 124 abandons the attempt to connect the buyer with the seller.
  • the call closure software application 124 drops the call to the seller's directory number and waits a predetermined length of time (e.g. one hour) and then begins again the process of trying to connect the buyer to the seller.
  • the detected match is announced for recording on the voice mail system together with a directory number and an access code that the buyer can dial to reactivate the call closure offer.
  • the service node 100 stores the buyer's and seller's directory numbers at a location identified with the announced directory number and access code.
  • the detected match is announced for recording by the voice mail system together with a directory number and an access code that the seller can dial to reactivate the call closure offer.
  • the automated classified advertising system as described above offers many advantages over existing classified advertising practices.
  • the system described above automatically searches for matches between buyers' search criteria and sellers' classified ads as soon as new ads are placed or new search criteria are defined. This searching requires no effort on the part of the buyers or sellers. Both the buyers and the sellers are notified of matches between search criteria and ads as soon as the buyers and sellers are available to be notified.
  • the user-defined contact profiles increase the probability that buyers and sellers will be able to make prompt contact with one another while minimizing the probability of calls at inconvenient times and places.
  • the capability of routing calls to mobile terminals further increases the probability that buyers and sellers will be able to make prompt contact with one another.
  • the ads can be deleted in real time to avoid time wasted by both buyers and sellers on obsolete ads.
  • the ads can be also added in real time and will get immediate screening by potential buyers.
  • the content of the ads and the search criteria of the buyers can be adjusted in real time. Such adjustments may be made by buyers and sellers in response to the number and nature of contacts closed by the system to reduce or increase the number of contacts and to eliminate unproductive contacts.
  • the sellers do not need to list their directory numbers in the ads to enable potential buyers to contact them, the sellers have greater privacy. In particular, the sellers need not reveal their location or identity until the negotiation is complete.
  • the system is not limited to a limited geographical area such as the circulation region of a printed newspaper.
  • the utility of the automated classified ad system is not strictly limited to buying and selling.
  • the same advantages pertain to use of the system for employment ads, personals, and other types of classified ads.
  • the buyer and seller contact profiles described above could be extended to list multiple directory numbers in each time interval, the directory numbers to be tried in the listed sequence until a successful connection is made.
  • the multiple directory numbers in the contact profile could tried simultaneously, connections to unanswered lines being dropped when the call is answered on one line.
  • Such contact profiles would further increase the probability that buyers and sellers will be able to make prompt contact with one another.
  • a range of voice mail options may be provided, including:
  • the currently selected option may be defined in the contact list.
  • the contact profiles could also be extended to include directory numbers of terminals other than telephones.
  • the call closure software application package 124 could be extended to format messages for pagers, data terminals, facsimile machines, and mobile terminals with short message reception capabilities to further increase the probability that buyers and sellers will be able to make prompt contact with one another.
  • the contact profile could include the option of always sending electronic mail announcing the match to a particular data terminal so that the buyer always has a written record of the match that can be used when making voice contact with the seller.
  • the contact profile could also include Internet addresses of workstations 100 equipped with software enabling them to provide voice telephony over the Internet.
  • One such software package is available from VocalTecTM at 35 Industrial Parkway, Northvale, NJ 07647.
  • the short message could include features as described in a copending application entitled Methods and Apparatus for Providing Communications to Telecommunications Terminals filed in the names of C. Bannister, P. Govindarajan, R. Edwards and B. Fink on the same date as this patent application.
  • the short message could include numbered call closure options, for example:
  • IVR technology is used to enable a called party to activate the call closure option.
  • automatic speech recognition could be used or the call closure option could be displayed as a icon on a touch sensitive screen, the called party activating the option by touching the icon.
  • the buyer is offered several options if the seller is not available to receive the call. These or similar options could be offered to the buyer if the buyer refuses the offer of call closure - the buyer may simply be occupied when the offer is extended, and may wish to complete the call at a later time.
  • the data service node 100 could be linked by appropriate interfaces to multiple mobility networks using different protocols in addition to the PCN 900 illustrated in Figure 1.
  • the data service node 100 could be connected to GSM, PCS 1900, AMPS, TDMA, CDMA and CDPD networks.
  • Interfaces could be provided to permit potential buyers and sellers to browse the classified ads instead of, or in addition to having them searched automatically.
  • Such interfaces could include market research capabilities to enable potential buyers and sellers to compile information on recent sales and current ads, for example:
  • Automated auction capabilities could be provided to collect bids from potential buyers and to rank order the bids for the seller.
  • the TelescriptTM application of the data service node 100 could be programmed to search other on-line classified ad services over the Internet 700 to identify other potential matches, reporting such matches to potential buyers.
  • Data terminals linked to the service node 100 could be installed in public establishments for access by the general public to place ads, to define search criteria and to browse ads.
  • Magic CapTM software to provide a user interface.
  • Alternative software for example JavaTM, NetscapeTM or other types of software could be used to provide the user interface.
  • TelescriptTM agent software is used in the embodiment described above, the agent applications could be implemented in JavaTM, SmallTalkTM or alternatives.
  • the contact closure system and its method of operation has applications beyond classified advertising. For example, police seeking a criminal with certain characteristics could enter a record listing those characteristics in a centralized system. Police elsewhere could enter a record listing characteristics of people in their custody. Should the sy ⁇ tem detect a match between the characteristics of a person sought and a person in custody elsewhere, the system could automatically bring the police at different locations into contact so that appropriate action could be taken.
  • the system could be connected to automatic stock price monitoring systems.
  • the system could then notify a client when certain stocks cross predefined price thresholds, offering the client an automatic connection to his or her stock broker to complete a transaction.
  • one or more databases must be provided to store the available and sought after characteristics, and an automatic comparison application is required to compare the stored characteristics and to trigger the call closure application when a match is found.
  • the match of stored characteristics corresponds to a match between predefined fields of specific databa ⁇ e records.
  • the contact closure stimulus event could also be the availability of certain information.
  • a doctor could order medical tests on a patient in a hospital and ask to be automatically notified when the results are available.
  • the system could call the doctor when the lab creates a record of the results, announce the results to the doctor and offer the doctor automatic connection to relevant personnel - for example automatic connection to a lab technician so that the doctor can request clarification of the results, or automatic connection to a nurse on the patient's floor if the doctor wants to order particular treatment in view of the test results.
  • a database is provided to store the information
  • the contact closure application is constructed so as to trigger when a record of the database is changed - in particular when the desired data is added to the certain predefined fields of data records stored in the database.
  • the contact closure stimulus event could be a detected need for service.
  • a sensor on the fuel tank of a home heating system could trigger a call to the owner when the fuel supply is low and offer the owner a connection to the fuel supplier to order more fuel.
  • delay of a flight by an airline could trigger calls to all passengers having tickets for that flight, announcing the delay and offering the passengers automatic connection to a ticket agent to make alternative flight arrangements if desired.
  • the contact closure event could be receipt of a voice mail or electronic mail message.
  • receipt of a voice mail message could trigger a call to the owner of the voice mail box at a remote location, announcement of the voice mail message to the owner and an offer of a connection to the caller.
  • a similar service could be provided for incoming electronic mail messages using automatic text to speech conversion.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Small-Scale Networks (AREA)

Abstract

Dans des procédés et appareils de fermeture de contacts, un événement prédéfini de stimulation de fermeture d'appel est détecté et en réponse à cette détection, un appel est placé sur un premier réseau prédéfini. Lorsque l'appel reçoit une réponse au niveau de la première adresse de réseau, l'événement de stimulation de la fermeture d'appel est annoncé et une connexion est offerte avec une seconde adresse de réseau prédéfini. En réponse à l'acceptation de l'offre, la première adresse de réseau est connectée à la seconde adresse de réseau.
PCT/CA1996/000647 1995-09-29 1996-09-26 Procedes et appareils permettant l'automatisation de la fermeture de contacts WO1997013329A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU69828/96A AU6982896A (en) 1995-09-29 1996-09-26 Methods and apparatus for automating contact closure

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US551095P 1995-09-29 1995-09-29
US60/005,510 1995-09-29
US71874796A 1996-09-25 1996-09-25
US08/718,747 1996-09-25

Publications (2)

Publication Number Publication Date
WO1997013329A2 true WO1997013329A2 (fr) 1997-04-10
WO1997013329A3 WO1997013329A3 (fr) 1997-05-29

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WO (1) WO1997013329A2 (fr)

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US9697559B2 (en) 2000-03-03 2017-07-04 Versata Software, Inc. System and method for multi-source transaction processing
US9881329B1 (en) 2000-01-14 2018-01-30 Versata Development Group, Inc. System and method for facilitating commercial transactions over a data network
US10055772B1 (en) 2000-01-14 2018-08-21 Versata Development Group, Inc. Method and apparatus for product comparison
US10475095B2 (en) 2000-05-16 2019-11-12 Versata Development Group, Inc. Method and apparatus for efficiently responding to electronic requests for quote

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