TWI825438B - Digital file generation method and digital file generation device - Google Patents

Abstract

A digital file generation method is executed by a digital file generation device. The digital file generation device stores multiple sets of identification codes, multiple transaction dispute types, and multiple dispute information. The digital file generation device receives a consumer from an electronic device. Dispute signal, when the digital file generating device compares the identification code indicated by the consumer dispute signal with one of the multiple stored identification codes, a corresponding digital electronic form is generated, and the corresponding digital electronic form is generated based on the digital electronic form and the The identification code generates a short URL information, and the electronic device issues a verification request based on the short URL information. When the digital file generation device determines that the verification is passed, the electronic device provides relevant consumption details to the digital file generation based on the short URL information. equipment.

Description

Digital file generation method and digital file generation device

The present invention relates to a data processing method and equipment for commercial purposes, and in particular to a digital file generation method and digital file generation equipment.

When customers of the current credit card issuing bank use their credit cards to make purchases at a store, if there is a card transaction dispute with the store, the bank currently sends the relevant form to the customer in paper form or email, and then the customer downloads, prints, and Fill in the relevant content and return the required information to the bank in physical paper form or digital form together with the relevant transaction supporting documents. The overall application and processing process is quite inconvenient and cumbersome, and the waiting time for document exchange is also quite long. Influence customers' willingness to make purchases with credit cards.

Therefore, an object of the present invention is to provide a digital file generation method that does not require queuing and waiting for file processing time.

Therefore, the digital file generation method of the present invention is executed by a digital file generation device. The digital file generation device stores multiple sets of different identification codes, multiple transaction dispute types, and multiple dispute information corresponding to the transaction dispute types. The digital file generating method includes a step (A), a step (B), a step (C), a step (D), a step (E), and a step (F).

In step (A), the digital file generating device receives a consumer dispute signal from an electronic device, and the consumer dispute signal indicates an identification code and a transaction dispute type.

The step (B) is when the digital file generating device compares the identification code indicated by the consumer dispute signal with one of the plurality of stored identification codes, and the digital file generating device generates the digital file according to the identification code indicated by the consumer dispute signal. Each transaction dispute type generates a corresponding digital electronic form.

The step (C) is that the digital document generation device generates a short URL information for the electronic device to receive based on the digital electronic form and the identification code.

The step (D) is for the electronic device to send a verification request to the digital file generation device based on the short URL information, and the verification request indicates the identification code.

In this step (E), the digital file generating device determines whether the identification code passes the verification.

In step (F), if the judgment result in step (E) is yes, the electronic device provides consumption detailed information related to the digital electronic form to the digital file generation device based on the short URL information.

Furthermore, another object of the present invention is to provide a digital file generating device that does not need to spend time queuing to wait for file processing time.

Therefore, the digital file generating device includes a transmission module and a processing module.

The transmission module receives a consumer dispute signal from an electronic device, and the consumer dispute signal indicates an identity code and a transaction dispute type.

The processing module is electrically connected to the transmission module and receives the consumer dispute signal. The processing module stores multiple sets of different identification codes, multiple transaction dispute types, and multiple dispute information corresponding to the transaction dispute types.

When the processing module compares the identification code indicated by the consumer dispute signal with one of the stored identification codes, the digital file generating device generates a corresponding transaction dispute type according to the transaction dispute type indicated by the consumer dispute signal. Digital electronic form.

The processing module generates a short URL information for the electronic device to receive based on the digital electronic form and the identification code.

The electronic device sends a verification request to the transmission module based on the short URL information, and the verification request indicates the identity code.

The processing module determines whether the identification code passes verification.

If so, the electronic device provides consumption detailed information related to the digital electronic form to the transmission module based on the short URL information.

The effect of the present invention is: when the digital file generating device compares that the identification code indicated by the consumer dispute signal corresponds to one of the plurality of stored identity codes, it will then generate the transaction dispute type according to the transaction dispute type indicated by the consumer dispute signal. The corresponding digital electronic form is generated and received by the electronic device in the form of short URL information. When the identity verification is passed, the electronic device provides the corresponding consumption details to the digital file generation device based on the short URL information, thereby saving waiting. time.

Referring to Figures 1 and 2, an embodiment of a digital file generation method of the present invention is executed by a digital file generation device that is communicatively connected to an electronic device 1. The digital file generation device includes a transmission module 2, a processing module. Group 3, a first storage module 4, and a second storage module 5. In this embodiment, the digital file generating device is a bank that issues a credit card, and the electronic device holds a credit card issued by the bank. Operated by bank customers.

The transmission module 2 is communicated with the electronic device 1 .

The processing module 3 is electrically connected to the transmission module 2 and receives the consumer dispute signal. The processing module 3 specifically includes an adjustment unit 31 electrically connected to the transmission module 2, and an adjustment unit 31 electrically connected to the adjustment unit 31. A relay unit 32, and an integration unit 33 electrically connected to the relay unit 32. In this embodiment, the adjustment unit 31 is used to process data, and the relay unit 32 converts the data transmitted by the adjustment unit It is forwarded to the integration unit 33, and the integration unit 33 is used as an electronic form to set up and produce, that is, the adjustment unit 31 transmits the processed and judged data that should be on the electronic form from the relay unit 32 to The integration unit 33 generates corresponding electronic form content according to the internal electronic form settings of the integration unit 33 .

The first storage module 4 is electrically connected to the processing module 3 and stores multiple sets of different identity identification codes, multiple transaction dispute types, and multiple dispute information respectively corresponding to the transaction dispute types. Specifically, each identity The identification code corresponds to each customer on the bank side and is used to verify the identity. The transaction dispute type is, for example, source identification, card transaction, and store type. The dispute information is the card transaction amount dispute, transaction information, and data items that should be filled in. , documents should be attached.

The second storage module 5 is electrically connected to the processing module 3 and is used to store data generated by the electronic device 1 and the processing module 3 .

The digital file generating method includes a step (A), a step (B), a step (C), a step (D), a step (E), a step (F), and a step (G).

The step (A) is that the transmission module 2 of the digital file generating device receives a consumer dispute signal from the electronic device 1. The consumer dispute signal indicates an identity code and a transaction dispute type.

The step (B) is when the processing module 3 of the digital file generating device compares and finds that the identification code indicated by the consumer dispute signal corresponds to one of the plurality of stored identification codes, the processing module 3 is based on The transaction dispute type indicated by the consumer dispute signal generates a corresponding digital electronic form.

Referring to Figure 3, this step (B) includes a sub-step (B1), a sub-step (B2), and a sub-step (B3).

The sub-step (B1) compares the processing module 3 of the digital file generating device to see whether the identification code indicated by the consumer dispute signal corresponds to one of the plurality of stored identification codes.

In this sub-step (B2), if the judgment result of this sub-step (B1) is yes, the processing module 3 searches for corresponding dispute information according to the transaction dispute type indicated by the consumer dispute signal.

This sub-step (B3) is for the processing module 3 to generate a corresponding digital electronic form based on the found dispute information. Specifically, the required content that constitutes the digital electronic form includes: identification, explanatory text, and customer filling area. blocks, signatures, uploaded files, agreed matters, linked websites and other related information; among them, the processing module 3 generates the above required content in a modularized manner, for example, in the form of identification code, phone number, birthday, etc. The module generates the identification field; the font, size, color and other modules are used to generate the description text field; the range, word limit, font, size, color and other modules are used to generate the field for the customer to fill in the block. Different digital electronic forms can then be generated for different customers. For example: if customer A reports dispute type 1 on 1/02, then an application document for customer A of type 1 will be generated; if customer B reports dispute type 1 on 3/02, then An application document of type 1 for customer B will be generated; and if customer A reports dispute type 2 on 3/08, an application document of type 2 for customer A will be generated.

It should be further explained that in this sub-step (B1), the method of identity recognition can be divided into three types of information: static information, dynamic information, and dispute type. Among them, the specific method of static information recognition is to identify Identification is based on basic personal information. The specific methods of dynamic information identification can include: payment behavior, consumption patterns, OTP verification, withholding information, automatic withholding settings, etc.

Referring again to Figures 1 and 2, in step (C), the processing module 3 of the digital file generation device generates a short URL information for the electronic device 1 to receive based on the digital electronic form and the identification code.

It should be noted that in step (C), the processing module 3 provides the short URL information to the electronic device 1 using robotic process automation technology (RPA: Robotic Process Automation). More specifically, when After the processing module 3 generates the short URL information, it uses robotic process automation technology to transmit the short URL information to the electronic device 1 through the transmission module 2, for example, in the form of a text message, an instant messaging message, or an email.

In step (D), the electronic device 1 sends a verification request to the transmission module 2 based on the short URL information, and the verification request indicates the identity code.

In this step (E), the transmission module 2 transmits the verification request to the processing module 3, and the processing module 3 determines whether the identity identification code passes the verification.

Referring to Figure 4, the step (E) further includes a sub-step (E1), a sub-step (E2), and a sub-step (E3).

In this sub-step (E1), the processing module 3 compares whether the identity identification code indicated in the verification request is the same as the identity identification code in the sub-step (B1).

In the sub-step (E2), if the judgment result of the sub-step (E1) is yes, the processing module 3 generates a verification password, and transmits the verification password to the electronic device 1 through the transmission module 2 .

The sub-step (E3) is for the electronic device 1 to return a reply password to the transmission module 2 based on the verification password, and the transmission module 2 transmits the reply password to the processing module 3. The processing module 3. Compare whether the verification password and the reply password are the same. If so, enter this step (F).

In this step (F), if the judgment result of the sub-step (E3) is yes, it means that the identity identification code has passed the verification, then the electronic device 1 will provide a detailed consumption information related to the digital electronic form based on the short URL information. to the transmission module 2. In addition, the electronic device 1 also transmits the digital electronic form back to the transmission module 2, and the transmission module 2 transfers the consumption details and the digital electronic form. Passed to the processing module 3.

It should be further noted that in this embodiment, in another way of verifying the identity code, in the sub-step (E2), the verification password also indicates a time interval, and the verification password is, for example, a one-time password (OTP: One -Time Password), and in this sub-step (E3), in addition to comparing whether the verification password and the reply password are the same by the processing module 3, the processing module 3 also compares the verification password sent to Whether the time of receiving the reply password is less than the time interval, if both are the case, it is judged that the identification code has passed the verification.

In step (G), the processing module 3 compresses the digital electronic form and the consumption details to generate a compressed file, and the second storage module 5 stores the compressed file.

In the above embodiment, the following advantages can be summarized:

1. When the processing module 3 determines that the identity code has passed the verification, the electronic device 1 will provide detailed consumption information to the transmission module 2 based on the short URL information, thereby shortening the waiting time and thereby reducing the number of disputed transactions involving credit card applications by customers. the inconvenience.

2. The processing module 3 generates a corresponding digital electronic form based on the transaction dispute type indicated by the consumer dispute signal. Since it provides an exclusive application based on the customer dispute situation, it is both customized and safe.

3. Since the processing module 3 uses robotic process automation technology to transmit the short URL information to the electronic device in the form of text messages, instant messaging messages, emails, etc., the customer can view the information directly through the electronic device without having to search for it. Printers and fax machines print the received data into physical paper for viewing, and all information is retained in digital form, which is environmentally friendly and economical, thus achieving the creative purpose of the present invention.

However, the above are only examples of the present invention. They cannot be used to limit the scope of the present invention. All simple equivalent changes and modifications made based on the patent scope of the present invention and the contents of the patent specification are still within the scope of the present invention. within the scope covered by the patent of this invention.

A: Steps B: step B1: Sub-step B2: Sub-step B3: Sub-step C: step D: steps E: Steps E1: sub-step E2: Substep E3: Substep F: step G: steps 1: Electronic devices 2:Transmission module 3: Processing module 31: Adjustment unit 32:Relay unit 33: Integrated unit 4: The first storage module 5: Second storage module

Other features and effects of the present invention will be clearly presented in the embodiments with reference to the drawings, in which: Figure 1 is a flow chart illustrating an embodiment of the digital file generation method of the present invention; Figure 2 is a block diagram, Describes a digital file generation device that executes this embodiment; Figure 3 is a flowchart illustrating a step (B) of this embodiment; and Figure 4 is a flowchart illustrating a step (E) of this embodiment.

A: Steps

B: step

C: step

D: steps

E: Steps

F: step

G: steps

Claims (10)

A digital file generation method is executed by a digital file generation device. The digital file generation device stores multiple sets of different identification codes, multiple transaction dispute types, and multiple dispute information respectively corresponding to the transaction dispute types. The file generation method includes: (A) the digital file generation device receives a consumer dispute signal from an electronic device, and the consumer dispute signal indicates an identification code and a transaction dispute type; (B) the digital file generation device compares the consumer dispute signal Whether the identification code indicated by the dispute signal corresponds to one of the multiple stored identification codes; (C) If so, the digital file generation device searches for the corresponding dispute information according to the transaction dispute type indicated by the consumer dispute signal; (D ) The digital file generation device generates a digital electronic form based on the found dispute information; (E) The digital file generation device generates a short URL information for the electronic device to receive based on the digital electronic form and the identification code; (F) ) The electronic device sends a verification request to the digital file generation device based on the short URL information, and the verification request indicates the identification code; (G) The digital file generation device determines whether the identification code passes verification; and (H) If so, the electronic device provides consumption detailed information related to the digital electronic form to the digital file generation device based on the short URL information. The digital file generation method as claimed in claim 1, wherein in the step (E), the digital file generation device provides the short URL information to the electronic device using robotic process automation technology. The digital file generation method as described in claim 2, wherein in the step (E), the digital file generation device converts the short URL information into a short message form using robotic process automation technology and transmits it to the electronic device. The digital file generation method as described in claim 2, wherein in the step (E), the digital file generation device uses robotic process automation technology to convert the short URL information into an instant messaging message form and transmits it to the electronic device . The digital file generation method as described in claim 2, wherein in the step (E), the digital file generation device converts the short URL information into an email form using robotic process automation technology, and transmits it to the electronic device. The digital file generation method as described in claim 1, wherein the step (G) includes the following sub-steps: (G1) The digital file generation device compares the identity identification code indicated in the verification request with the step (B) The identification code is the same, (G2) if so, the digital file generation device sends a verification password to the electronic device, and (G3) the electronic device returns a reply password to the digital file generation device based on the verification password, the The digital file generating device compares the verification password and the reply password to see if they are the same, and if so, enters step (H). The digital file generation method as described in claim 1 also includes a step (I), wherein in the step (H), the electronic device also converts the data into The digital electronic form is transmitted to the digital file generating device together with the consumption detailed information. In step (I), the digital file generating device compresses the digital electronic form and the consumption detailed information to generate a compressed file, and compresses the digital electronic form and the consumption detailed information to generate a compressed file. file to save. The digital file generation method as described in claim 6, wherein in the sub-step (G2), the verification password also indicates a time interval, and in the sub-step (G3), the digital file generation device also compares the self-transmission Whether the time from the verification password to receiving the reply password is less than the time interval, if so, enter this step (H). A digital file generating device includes: a transmission module that receives a consumer dispute signal from an electronic device, the consumer dispute signal indicates an identity identification code and a transaction dispute type; a processing module that is electrically connected to the transmission module and Receive the consumer dispute signal; and a first storage module is electrically connected to the processing module and stores multiple sets of different identification codes, multiple transaction dispute types, and multiple dispute information corresponding to the transaction dispute type, and determines The processing module compares from the first storage module whether the identification code indicated by the consumer dispute signal corresponds to one of the plurality of stored identification codes. If the determination result is yes, the digital file generating device The corresponding dispute information is searched according to the transaction dispute type indicated by the consumer dispute signal, and the digital file generating device generates a corresponding digital electronic form based on the found dispute information. The processing module generates a short URL information for the electronic device to receive based on the digital electronic form and the identification code. The electronic device sends a verification request to the transmission module based on the short URL information. The verification request indicates the identity. Identification code, the processing module determines whether the identity identification code is verified. If so, the electronic device provides consumption details related to the digital electronic form to the transmission module based on the short URL information. The digital file generation device as described in claim 9 further includes a second storage module electrically connected to the processing module, and the electronic device also transmits the digital electronic form together with the consumption details to the transmission module, The processing module receives the digital electronic form and the consumption details from the transmission module, compresses the received data to generate a compressed file, and the second storage module stores the compressed file.

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