TWI785415B - A system and method of a financial information collection using instant messaginh software - Google Patents

Abstract

This disclosure is related to a system and method of a financial information collection using instant messaging software, the system is composed of at least one operator mobile device, a plurality of client mobile devices, an instant messaging software server, and a financial information collection server, including: the financial information collection server uses the built-in webpage to display and operate the user interface of the instant messaging software on the operator’s mobile device to complete the application and sample creation of the personalized financial information collection service; the financial information collection re-tweeted by the financial information collection server, that is the financial information collection server aggregates and forwards the personalized financial information to the selected client mobile devices in the name of the account number of the operator mobile device.

Description

Financial business communication software information collection system and method

The present invention relates to a financial business communication software, in particular to a financial business communication software information collection system and method.

Instant Messaging (IM for short) is a real-time communication system through the network, which allows two or more people to use the network at the same time to transmit text messages, files, voice and video communications, etc. in real time. Currently mainstream instant messaging software includes Windows Live Messenger, Yahoo! Messenger, AOL Instant Messenger, skype, LINE, WhatsApp, Telegram, WeChat, .NET Messenger Service, Jabber, ICQ and QQ, etc. In Taiwan, the current mainstream instant messaging software is LINE.

The financial industry has begun to use instant messaging software as a means of business promotion. The specific method used is to use the official account (LINE) provided by the instant messaging software, or the official application applet (WeChat applet), etc., so as to use the "financial Institution as the main body” to be the business promotion interface of the overall financial institution. Specifically, after a financial institution invites a customer to join the official account and becomes a fan, the financial institution can use the official account to push various messages to the customer who has become a fan. This kind of push is the concept of multicast.

However, for financial institutions, what they most hope to achieve is personalized message push, so as to meet the needs of customers at the current stage. At present, there are already practical technologies that can push personalized messages, for example, the Republic of China Patent Publication No. TW201837824A, Conversational Financial Management Robot System and Method, which uses AI servers to analyze "user dialogue messages", and then based on "Investor attribute information, investor dialogue records, financial investment words and phrases" and other correspondingly generate personalized investment analysis information to investors. In other words, through the real-time chat messages of instant messaging software, the investor's preferences can be anchored according to the financial investment words in the conversation, and then the corresponding financial investment information can be screened out for the user, which can achieve personalized financial management. Provision of investment information. Therefore, at the present stage, financial institutions can already generate personalized financial investment information based on user dialogue information captured by instant messaging software. However, these are all personalized financial investment information generated from the perspective of "financial institutions". Moreover, chatbots are not human, so many people will feel unfriendly, very cold and unwilling to accept this service.

For financial institutions, the salesperson is the key role that most directly affects investors. This is the "real person effect" that cannot be replaced by chatbots. In addition to salesmen, there are also some influential individuals who are often followed by many investment fans. These influential key roles are not financial institutions themselves, therefore, they cannot provide personalized financial investment information like financial institutions to the investors they serve. They can only add the investors they serve as friends through instant messaging software, and provide the financial information in their heads through instant messaging software, or, through pasting and pasting, one by one the financial investment investors need Information forwarded to investors. In this way, it is very time-consuming for key service personnel such as salesmen, and their service efficiency is also greatly reduced.

Therefore, in this era when everyone generally uses instant messaging software as the ten-fold speed of business promotion, how to use artificial intelligence algorithms to gather personalized financial investment information into the service tentacles of salesmen, so that salesmen can accurately pass Instant messaging software provides personalized financial investment information to the investors it serves, and has become a technical direction that financial institutions are eager to develop.

In view of this, the present invention proposes a financial business communication software information collection system and method. By using instant messaging software and forwarding and broadcasting technology, the special technology of providing financial information collection in the name of the operator in the instant messaging software dialog box can be realized. Function, what's more, it can provide the special technical function of collecting personalized financial information exclusive to customers in the dialog box of instant messaging software in the name of the operator.

The present invention proposes a financial business communication software information converging system, comprising: at least one operator's mobile device installed with an instant messaging software and registered with an operator account; a plurality of client mobile devices each installed with the instant messaging software and each Register a customer account: an instant messaging software server, as the server platform of the instant messaging software, so that the at least one operator mobile device and the client mobile devices can conduct instant communication through the instant messaging software server : and a financial information collection server installed with the instant messaging software, including: a communication unit configured to communicate with the at least one operator mobile device, the client mobile devices, and the instant messaging software server through the Internet Communication; a memory, installed with a financial information collection management program, the financial information collection management program includes: a communication module, used to control the communication unit and the at least one operator mobile device, the client mobile devices, the The instant messaging software server communicates; an instant messaging application program interface is used to carry out the function of forwarding and broadcasting messages and the function of using the friend list with the instant messaging software server; a business service interface generation module is registered with the instant messaging software server A public account of the communication software (for example, the official account of Line or WeChat), which is used to generate a financial information collection service webpage for the at least one operator mobile device to log in and apply for a financial information collection service, and based on the financial information collection The application result of the service corresponds to the basic information of an operator corresponding to the at least one operator's mobile device, and a financial information collection template is provided for the operator to edit on the corresponding instant messaging software user interface of the operator's mobile device , after confirmation, generate a personalized financial information collection template corresponding to the operator; then use the instant messaging software server to use a friend list of the operator account owned by the operator through the instant messaging API to generate A financial information collection friend selection list is displayed on the instant messaging software user interface of the operator's mobile device through the financial information collection service webpage; when at least one friend in the friend list is selected, the business service interface is generated The module then retweets to the instant messaging software server through the instant messaging application program interface, and pushes the personalized financial information collection sample to at least one selected friend in the name of the operator account; and a personalization The financial information collection generation module generates at least one financial information collection data based on the personalized financial information collection template to store in a database, and is linked by the personalized financial information collection template; the database is used to store the Financial information collection data; and one or more processors, used to execute the financial information collection management program, and control the communication unit, the memory, and the data transmission, access, and other operations of the database.

The present invention further provides a financial business communication software information converging method, using a system composed of at least one operator's mobile device, a plurality of client mobile devices, an instant messaging software server and a financial information collection server, the operator The mobile device is installed with an instant messaging software and registered with an operator account, the client mobile devices are each installed with the instant messaging software and registered with a customer account, and the financial information collection server is installed with the instant messaging software, Including: generating a financial information collection service webpage for the at least one operator's mobile device to log in and apply for a financial information collection service, and an operator corresponding to the at least one operator's mobile device according to the application result of the financial information collection service Basic information; provide a financial information collection template for the operator to edit on the corresponding instant messaging software user interface of the operator's mobile device, and generate a personalized financial information collection template corresponding to the operator after confirmation ;Using a friend list owned by the operator account of the operator through an instant messaging application program interface to the instant messaging software server, so as to generate a financial information collection friend selection list, and display it through the financial information collection service webpage The user interface of the instant messaging software on the mobile device of the operator; when at least one friend in the friend list is selected, it will retweet and broadcast to the instant messaging server through the instant messaging application interface, and the operation In the name of the personnel account, push the personalized financial information collection template to at least one selected friend; and a personalized financial information collection generation module, generate at least one financial information collection data according to the personalized financial information collection template for storage in a database and linked by the personalized financial information collection template.

The detailed features and advantages of the present invention are described in detail below in the implementation mode, and its content is enough to make any person familiar with the related art understand the technical content of the present invention and implement it accordingly, and according to the content disclosed in this specification, the scope of the patent application and the drawings , anyone skilled in the art can easily understand the purpose and advantages of the present invention.

The present invention uses instant messaging software to realize a financial business communication software information collection system centered on the salesman (or related personnel, operators, etc.) and supplemented by the company's server, so that the salesman can make full use of the AI of the company's server The automatic pooling capability has become a many-to-many special technical function of real-time business promotion for operators to achieve real-time interaction through instant messaging software.

First of all, please refer to Figure 1 which is a schematic diagram of the overall system architecture of the financial business communication software information collection system of the present invention. The financial business communication software information collection system of the present invention uses several devices, firstly the company's financial information collection server 10, secondly the instant messaging software server 40 (provided by the instant messaging software provider), and then the operator's actions The device 20-1 to the mobile device 20-N, and the mobile devices of the friend group in the instant messaging software of each operator are respectively corresponding to the mobile device 30-1-1 to the mobile device 30-1-N, and the mobile device 30-N-1 to mobile device 30-N-N.

Next, please refer to Figures 2A-2C, which are functional block diagrams of each device in the financial business communication software information collection system of the present invention. The financial information collection server 10 includes: one or more processors 11, memory 12, communication unit 13, database 15, etc. In fact, there will also be a display (not shown) for program installers and maintenance personnel Perform program installation and program maintenance. A financial information collection management program 14 has been installed in the memory 12 . The operator's mobile device 20 includes: one or more processors 21, memory 22, communication unit 23, display 25, etc. Most of the current mobile devices are smart mobile devices, and most of the displays are touch screens. The instant messaging software 24 has been installed in the memory 22 . The mobile device 30 of the customer (or the friend of the operator) also includes: one or more processors 31, memory 32, communication unit 33, display 35, etc. Most of the current mobile devices are smart mobile devices. Displays are mostly touch screens. The instant messaging software 34 has been installed in the memory 32 .

Among them, the sources of financial information collection include artificially generated (manually produced documents, research reports, video and other multimedia content files) or system generated (such as: external API, data combination, generated after AI program calculation, etc.), or selected Links to the final external data (such as linkable financial analysis information from the Internet, which can be selected manually or by AI).

Whether it is in the financial information collection server 10, the operator's mobile device 20 or the customer's mobile device 30, the function of the processor is to accept the operating system and application program instructions to control the memory (data storage and storage) Take), communication unit (network communication to the outside world), display (display and touch function) functions. Wherein, the application program controls the accessories of each device sequentially according to a series of program flows, and the processor is responsible for executing the programs of the application program one by one to control each accessory. This is a part of the prior art, and will not be described in detail here.

Basically, the operator's mobile device 20 and the customer's mobile device 30 are currently very mature smart mobile device hardware, no matter the operating system is iOS or Android, or what type of smart mobile device they are. Most of the instant messaging software 24 or the instant messaging software 34 can be successfully installed therein, and perform various functions of the instant messaging software stably. As long as the user knows how to operate a smart mobile device, he can easily use the system architecture of the present invention to realize that the operator himself can provide customers with financial information collection services, and what's more, they can provide customers with personalized financial information collection services. . The key to the provision of this financial information collection service lies in how the financial information collection management program 14 in the financial information collection server 10 works, so that the software and hardware in the server can work together and cooperate with other mobile devices (operation It is realized by the cooperation of software and hardware in the personnel terminal and client terminal.

Next, please refer to Figure 3, which is a functional block of the server application program and a schematic diagram of interaction with other devices in the financial business communication software information collection system of the present invention. The financial information collection of the present invention will be described below with this figure How does the financial information collection management program 14 installed in the server 10 perform coordinated operation of software and hardware systems to achieve the purpose of many-to-many financial information collection or personalized financial information collection of the present invention.

The financial information collection management program 14 includes: a communication module 141, an instant messaging API 142, a business service interface generation module 143, and a personalized financial information collection generation module 144; the financial information collection management program 14 can access the database 15 content. Database 15 is a general term for various databases, for example, a customer transaction database that requires customer authorization to access, or a financial commodity database that stores financial commodity information, or financial commodity information data in various fields Libraries, such as stock market, foreign exchange market, options, futures market investment information, news, research reports, etc.

Wherein, the communication module 141 is used for sending or receiving messages to the instant messaging server 40 and the operator's mobile device 20 - 1 . The instant messaging API 142 is a medium for communicating with the instant messaging server 40 when it is necessary to perform specific message control on the instant messaging server 40 . The business service interface generating module 143 generates a specific business service interface to the operator's mobile device 20-1 when communicating with the operator's mobile device 20-1, and the real-time The communication software 24 displays. The personalized financial information collection generation module 144 is responsible for generating specific financial information collections, or personalized financial information collections, and transmitting them to the communication software server 40 through the instant messaging application program interface 142 and the communication module 141. The account name of the instant messaging software 24 in the mobile device 20-1 of the customer; and the instant messaging software 34 in the mobile device 30-1-1 of the customer will appear as the instant messaging software in the mobile device 20-1 of the operator The dialog box of the 24 account is presented.

Next, please refer to Figure 4, which is a specific embodiment of the flow chart of the financial business communication software information collection method of the present invention, and please refer to Figure 1, Figures 2A~2C, Figure 3, and Figures 6~7 simultaneously . Figure 6 is a schematic diagram of the screen for displaying and selecting friends who want to provide financial information collection on the operator's mobile device in the financial business communication software information collection method of the present invention, and Figure 7 is the financial business communication software information collection method of the present invention, A schematic diagram of the screen showing financial information collection on the customer's mobile device. Hereinafter, a flow chart will be used to illustrate how the present invention achieves the purpose of using instant messaging software to collect financial information through the collaborative operation between software, hardware and systems.

Among them, steps S141 to S146 are the financial information collection template generation process for the operator, and steps S147 to S149 are for the operator.

Step S141: Receive a service application for financial information collection; the operator logs in to the financial information collection server on a mobile device, and clicks on the service application option for financial information collection. The operator Will opens the webpage or application program (APP) of the financial information collection server 10 on his mobile device 20-1 (in this embodiment, the operator is Will Kenny in Figure 8), and after logging in, Click the financial information collection service application option (not shown) of the financial information collection server 10 . At this time, the webpage or application program (APP) of the financial information collection server 10 will generate an option to input the account number of the instant messaging software, and the operator Will can input the account number of the instant messaging software after clicking. After the operator Will enters the account number of the instant messaging software, the financial information gathering server 10 stores the account number of the operator Will's instant messaging software in the memory 12 or the database 15 .

Step S142: Logging into the instant messaging software; the operator logs into the instant messaging software on the mobile device.

Step S143: Deliver the financial information collection service application form; the business service interface generation module 143 in the financial information collection server 10 generates the financial information collection service application form and transmits the link to the mobile device 20-1 of the operator through the communication module 141 The account number of instant messaging software 24 among them. The business service interface generation module 143 in the financial information collection server 10 uses its own instant messaging software account (public account) to send the link of the financial information collection service application form to the instant messaging software account of the operator Will, and the operator Will The mobile device 20-1 will display the link of the application form for the financial information aggregation service on the display 25, and the user interface (UI) of the instant messaging software. The operator Will can complete the filling of the financial information collection service application form directly in the execution environment of the instant messaging software after clicking the link of the financial information collection service application form.

Step S144: Store the financial information collection service application form; after the operator fills out the financial information collection service application form, press the OK button to save the form data. Although the financial information aggregation service application form is filled in the execution environment of the instant messaging software, in fact, the operator fills in the webpage constructed by the financial information aggregation server 10, which is generated by the business service interface module 143 generated. Therefore, after the operator presses the OK button after filling it out, the business service interface generation module 143 in the financial information collection server 10 can store the contents of the financial information collection service application form in the memory 12 or database 15 .

Step S145: Generate a financial information collection template. After the financial information collection server 10 receives the financial information collection service application form filled out by the operator, according to the financial information collection service application form and the operator information recorded in the database 15, the personalized financial information collection generation module 144 generates a corresponding The financial information collection template is sent to the operator's instant messaging software account. The samples can be divided according to the department, grade, performance of the operator, the main product in charge, and the personality of the operator.

Step S146: Select, edit and store financial information collection templates. The financial information collection template generated by the personalized financial information collection generation module 144 will be displayed on the instant messaging software dialogue interface of the operator's mobile device 20-1. The operator only needs to select the financial information collection template on the dialogue interface of the instant messaging software, edit the content of the template, press the confirmation button, and store it in the memory 12 or database 15 by the personalized financial information collection generation module 144 . Similarly, this action is performed in the financial information collection service webpage generated by the business service interface generation module 143. Therefore, the personalized financial information collection generation module 144 can directly execute the action of storing the financial information collection template file.

Steps So far, the financial information collection template belonging to the operator has been completed, that is, the information that the operator Will can provide to his friends in the instant messaging software in the example. This financial information collection template needs to go through the process from step S147 to step S149 before it can be further provided to the friends of the operator Will.

Step S147: Provide and select friends to the financial information template. Continuously, in the user interface of the instant messaging software, the operator Will generates a friend list of the operator Will from the financial information aggregation service webpage generated by the business service interface generation module 143 . Then the operator Will selects the list of financial information to be provided. This action is that the business service interface generation module 143 executes the instant messaging application program interface 142 through the communication module 141 to the instant messaging software server 40, and according to the operator Will stored in the memory 12 or database 15 The instant messaging software account asks the instant messaging software server 40 for a list of friends using the instant messaging software account of the operator Will. The instant messaging software server 40 uses the communication module 141 through the instant messaging API 142 to let the business service interface generate the module 143 to use the friend list of the operator Will's instant messaging software account. Therefore, the business service interface generation module 143 can display the friend list of the instant messaging software account of the operator Will in the instant messaging software user interface in the mobile device 20-1 of the operator Will, that is, generate the business service interface The web pages generated by the module 143 are presented.

Step S148: Select and store a list of friends who want to send the financial information collection template. As shown in Figure 6, the operator Will selects the friend list provided by the webpage generated by the business service interface generation module 143 on the user interface 25-1 of his instant messaging software. In this embodiment, the operator Will Several friend lists were selected, namely Kitty Wang, Kati Pary, Frank Chen, Mark Chu, Don Chang, etc. After selection, the business service interface generating module 143 can store it in the memory 12 or the database 15 .

Step S149: Send the financial information collection template to the selected friend list in the name of the operator. As shown in Figure 7, the financial information collection template 36 displayed on the user interface of the instant messaging software of friend Kitty Wang's mobile device 30-1-1 is displayed as a friend, that is, the operator Will Kenny. . In terms of operation actions, the operator Will Kenny edited and selected financial information collection templates on the user interface of the instant messaging software. This action is performed on the web pages generated by the business service interface generation module 143 . After the business service interface generation module 143 receives the operation result from the operator Will Kenny, it sends the financial information in the name of the operator Will through the instant messaging API 142 and the communication module 141 via the instant messaging software server 40. The information collection template is added to the selected friend list, and it will appear as shown in Figure 7. This is retweeting.

Among them, the content of the financial information collection template can have various forms. Taking the embodiment in Figure 7 as an example, it is a sample template with an electronic business card and a financial information collection link (Qunyi Good Morning 8:00AM, etc. below) . According to another embodiment of the present invention, it is possible to simply provide a template of financial information collection links. As far as another embodiment of the present invention is concerned, on the basis of Figure 7, links to all instant messaging software of the operator Will, such as LINE, FB, IG, WeChat, etc., can also be added.

In Figure 7, for example, "Qunyi Good Morning" is a financial information collection link generated at 8:00 am, and "Qunyi Foreign Exchange" is generated at 1:00 pm, both of which are generated by personalized financial information collection Generated by the module 144, the business service interface generation module 143 is used to repost and broadcast. Because the action of retweeting, including the push time and push objects, etc., is completed and stored in the memory 12 or database 15 before step S148, therefore, the business service interface generation module 143 can follow this setting. For rebroadcasting, the operator Will will no longer need to perform any complex procedures such as searching for financial collection information, analyzing financial collection information, selecting financial information collection content, selecting push objects, sending push broadcasts, etc., which can greatly improve work efficiency With work benefit, focus is focused on on the real person interaction with client, and this is the most important and also the most remarkable special technical effect of the present invention.

Therefore, the present invention can realize step S149 to realize the generation and forwarding of automatic financial information collection of financial information collection through the operation preparation process of financial information collection from step S141 to step S148, so that operators can be in the financial information collection server With the strong support of the server 10 (usually with an AI engine), the financial information in the instant messaging software environment is automatically collected and pushed in the name of the individual.

Furthermore, the present invention can provide "personalized financial information collection service" in the name of an individual under the instant messaging software environment, which will be described in detail below.

Next, please refer to Figure 5, another specific embodiment of the flow chart of the financial business communication software information collection method of the present invention, and please refer to Figure 1, Figures 2A-2C, Figure 3 and Figures 8-11 simultaneously picture. Fig. 8 is a schematic diagram of the screen for selecting friends who want to provide personalized financial information collection displayed on the operator's mobile device in the financial business communication software information collection method of the present invention. Fig. 9 is a schematic diagram of the screen displayed on the operator's mobile device to select and provide the customer's personal information in the information collection method of the financial business communication software of the present invention. Fig. 10 is a schematic diagram of the screen of the dialogue content with the customer displayed in the instant messaging software on the operator's mobile device in the financial business communication software information collection method of the present invention. Fig. 11 is a schematic diagram of a screen showing personalized financial information collection displayed on a customer's mobile device in the financial business communication software information collection method of the present invention. Hereinafter, a flow chart will be used to illustrate how the present invention achieves the purpose of using instant messaging software to realize personalized financial information collection through the collaborative operation among software, hardware and systems.

Step S151: Generate a personalized financial information collection, edit and generate options to the friend list of the instant messaging software. As shown in Figure 8, compared to Figure 6, in the list of friends provided by the webpage generated by the business service interface generation module 143, an edit option 26 is added to each list of friends, so that the operator can click . And Fig. 8 is displayed on the display 25 of the mobile device 20-1 of the operator Will, and the screen is the webpage generated by the business service interface generating module 143 under the execution of the instant messaging software.

Step S152: Receive Personalized Financial Information Collection Edit Generation Options Click to generate personalized information generation options. When the edit option 26 is clicked, the business service interface generation module 143 can generate the personalized information generation option 27-1, the personalized information generation option 27-2, and the personalized information generation option 2-3 as shown in FIG. 7 . FIG. 9 is also displayed on the display 25 of the mobile device 20-1 of the operator Will, and the screen is the webpage generated by the business service interface generation module 143 under the execution of the instant messaging software.

Step S153: Select the personalized information generation option, edit and save the customer's personalized information.

Step S154: Generate a collection of personalized financial information corresponding to the personalized information according to the personalized information of the customer. In step S153 and step S154, the personalized information generation option 27-1 is "send the conversation records with friends about financial products", after uploading the conversation records with friends about financial products, the personalized financial information collection and generation module 144 The analysis is ready to go. The retrieval of dialogue records is subject to the consent of the customer, that is, the operator can obtain authorization through the dialogue records, or provide an authorization consent form to obtain authorization, and then the operator can retrieve the dialogue records. After the personalized financial information collection generation module 144 receives the authorized conversation records, it can further analyze whether there is authorized information, and then quickly generate information on personal investment preferences; if there is no authorized information, the personalized financial information collection generation module 144 does not store this conversation record and deletes it. The personalized financial information collection generation module 144 extracts the customer's interest in financial products, and then generates a corresponding personalized financial information collection, which can be analyzed through an artificial intelligence (AI) program. Personalized information generation option 27-2 is "manually input the financial products preferred by friends", which means that after the operator analyzes by himself, he then manually inputs the corresponding friend's financial product preference information, and then generates a model based on the collection of personalized financial information. Group 144 generates a corresponding collection of personalized financial information accordingly. Personalized information generation option 27-3 is "send transaction data to provide authorization letter to friends", when the customer sends back the relevant authorization letter, the personalized financial information collection generation module 144 can be obtained and stored in the database 15 through authorization settings Personalized information such as the transaction records of friends among them, and then analyze their preferences from the transaction records, and generate a corresponding collection of personalized financial information.

Please refer to FIG. 10 , which is a schematic diagram of the user interface screen of the instant messaging software of the operator Will. During the dialogue between the operator Will and the customer Kitty Wang, the relevant financial product interest dialogue content was generated, that is, "Will, in the dialogue content 29-1, is there any prospect for investing in TSMC futures?" ". The operator Will can use the method of generating personalized information option 27-1 as "send the conversation record with friends about financial products", or use the option 27-2 of generating personalized information as "manually input the financial products preferred by friends" ’, the data is edited into the webpage generated by the business service interface generation module 143. In the embodiment shown in Figure 10, the operator Will has chosen the third method, and the personalized information generation option 27-3 is "send transaction data and provide authorization letter to friends", so the operator Will directly transmits "group benefit" Futures Personalized Financial Collection Information Account Linking Authorization Letter.pdf” file to my friend Kitty Wang.

Step S155: Sending personalized financial information to the edited personal friend list in the name of the operator. After steps S151 to S154 are completed, the financial information collection server 10 can send the analyzed and reassembled personalized financial information collection link to the customer (Kitty Wang) in real time in the name of the operator Will. The user interface of the communication software is shown in Figure 11. In Fig. 11, the financial information collection template 37 displayed on the user interface of the instant messaging software of friend Kitty Wang's mobile device 30-1-1 is shown as a friend, namely operator Will Kenny. Moreover, in Figure 11, for example, "Qunyi Good Morning" is a financial information collection link generated at 8:00 am, which is a link to content related to TSMC; and "Qunyi Futures" is generated at 1:00 pm It is a content link related to TSMC; both are generated by the personalized financial information collection generation module 144, and then forwarded and broadcasted by the business service interface generation module 143. Because of the dialogue 29-1, "Will, is there any prospect for investing in TSMC futures?" The financial keywords of ” are “TSMC” and “futures”, therefore, the personalized financial information collection generation module 144 will generate the corresponding personalized financial information collection according to this information.

The collection of financial information mentioned in the above embodiments is the collection of information related to financial commodities, and after the financial information collection server of the present invention generates specific recommended content of financial information, it is pushed to the corresponding customers in the name of the operator. It includes general financial information collection and personalized financial information collection. The generation mode of the recommended content of the two can be divided into the whole audience and partial audience (personalized customers) according to the attributes of the audience. Among them, all audiences mainly receive comprehensive, free, and open financial content, such as videos or live broadcasts of market-wide analysis, free public course lecture content, announcement content, important news, and all types of advertisements, without considering differences in personal interest attributes the content. Part of the audience (personalized customers) is based on the user's settings, the system's evaluation of the user's interest and preference, and the user's holdings in the financial system (or recently held) to carry out focused content push, Focused content includes but is not limited to: personalized advertisements, personalized news, paid exclusive content, research reports or key data holding commodities, people with the same interests as users (for example: communities, netizens who buy the same stock), event (For example: courses that match your interests, speech activities, etc.), items (for example: financial products or information products of the same form, etc.), and other content recommendations.

Based on the above description, the system provided by the present invention is summarized as follows: a financial business communication software information converging system, including: at least one operator's mobile device, an instant messaging software is installed, and an operator account is registered; a plurality of client mobile devices Devices, each with the instant messaging software installed, and each registered with a customer account: an instant messaging software server, serving as the server platform of the instant messaging software, so that the at least one operator mobile device and the client mobile devices can communicate Real-time communication through the instant messaging software server: and a financial information collection server installed with the instant messaging software, including: a communication unit for communicating with the at least one mobile device of the operator and the customers through the Internet Communication with the terminal mobile device and the instant messaging software server; a memory, installed with a financial information collection management program, the financial information collection management program includes: a communication module, used to control the communication unit and the at least one operator Mobile devices, these client mobile devices, and the instant messaging software server for communication; an instant messaging application program interface, used to perform the function of retweeting and broadcasting with the instant messaging software server, and the function of using the friend list; a business A service interface generation module, which is registered with a public account of the instant messaging software, is used to generate a financial information collection service webpage for the at least one operator mobile device to log in and apply for a financial information collection service, and collect financial information based on the The application result of the service corresponds to the basic information of an operator corresponding to the at least one operator's mobile device, and a financial information collection template is provided for the operator to edit on the corresponding instant messaging software user interface of the operator's mobile device , after confirmation, generate a personalized financial information collection template corresponding to the operator; then use the instant messaging software server to use a friend list of the operator account owned by the operator through the instant messaging API to generate A financial information collection friend selection list is displayed on the instant messaging software user interface of the operator's mobile device through the financial information collection service webpage; when at least one friend in the friend list is selected, the business service interface is generated The module then retweets to the instant messaging software server through the instant messaging application program interface, and pushes the personalized financial information collection sample to at least one selected friend in the name of the operator account; and a personalization The financial information collection generation module generates at least one financial information collection data based on the personalized financial information collection template to store in a database, and is linked by the personalized financial information collection template; the database is used to store the Financial information collection data; and one or more processors, used to execute the financial information collection management program, and control the communication unit, the memory, and the data transmission, access, and other operations of the database.

Among them, the provision of personalized financial information collection service can be further implemented by the business service interface generation module, and the process includes: generating a personalized financial information collection friend selection list, and displaying it on the operation through the financial information collection service webpage The instant messaging software user interface of the personal mobile device; after one of the personalized service friends of the personalized financial information collection service is selected, the business service interface generation module generates a personalized financial information collection editing generation option; the business service interface generation module After receiving a customer's personalized information, the personalized financial information collection generation module generates at least one personalized financial information collection data based on the customer's personalization information and stores it in a database; the business service interface generation module The group then forwards and broadcasts the at least one personalized financial information collection data to the selected friends of the personalized service through the instant messaging application program interface to the instant messaging software server.

Wherein, the method of generating the customer's personalized information includes: the customer's personalized information is input data containing at least one string of financial information. Wherein, the customer's personalized information is a dialogue record containing at least one string of financial information, and the personalized financial information collection generation module extracts the string of at least one financial information after analyzing the dialogue record . Among them, the customer's personalized information is a financial transaction record of one of the personalized service friends, which is obtained from the database after being authorized by the personalized service friend.

In terms of method, the present invention is a financial business communication software information convergence method, using a system composed of at least one operator mobile device, a plurality of client mobile devices, an instant messaging software server and a financial information collection server, The operator's mobile device is installed with an instant messaging software and registered with an operator account; the client mobile devices are each installed with the instant messaging software and registered with a customer account; the financial information collection server is installed with the instant Communication software, including: generating a financial information collection service webpage for the at least one operator's mobile device to log in and apply for a financial information collection service, and corresponding to the at least one operator's mobile device according to the application result of the financial information collection service An operator's basic information; provide a financial information collection template for the operator to edit on the corresponding instant messaging software user interface of the operator's mobile device, and generate personalized financial information corresponding to the operator after confirmation Aggregation template; using a friend list of the operator account owned by the operator to the instant messaging software server through an instant messaging application program interface to generate a financial information aggregation friend selection list, and through the financial information aggregation service The webpage is displayed on the user interface of the instant messaging software on the mobile device of the operator; when at least one friend in the friend list is selected, the instant messaging software server is retweeted through the instant messaging application interface, In the name of the operator's account, push the personalized financial information collection template to at least one selected friend; and a personalized financial information collection generation module, which generates at least one financial information collection according to the personalized financial information collection template Data is stored in a database and linked by the personalized financial information collection template.

Among them, the process of providing personalized financial information collection service includes: generating a personalized financial information collection friend selection list, and displaying it on the instant messaging software user interface of the operator's mobile device through the financial information collection service webpage; One of the personalized financial information collection services, after a personalized service friend is selected, generates a personalized financial information collection edit generation option; after receiving a customer's personalized information, generates at least one personalized financial information collection data based on the customer's personalized information to store in a database; forward and broadcast the at least one personalized financial information collection data to the instant messaging software server to the selected friends of the personalized service.

Wherein, the method of generating the customer's personalized information includes: the customer's personalized information is input data containing at least one string of financial information. Wherein, the customer's personalized information is a dialogue record containing at least one string of financial information, and the personalized financial information collection generation module extracts the string of at least one financial information after analyzing the dialogue record . Among them, the customer's personalized information is a financial transaction record of one of the personalized service friends, which is obtained from the database after being authorized by the personalized service friend.

It can be seen from the description of the foregoing embodiments that the present invention uses the financial information collection management program 14 in the financial information collection server 10 to make it a support server for operators, so that operators can use their mobile devices 20 in real time. Communication software has become a powerful customer service tool, and its structure is "personalized financial information collection service tool". Through the instant messaging software with a high daily usage rate, operators can obtain financial information collection and provision services with high interaction rate, high precision rate and high automation. This kind of service mode is the first invention of the present invention, which can greatly improve the customer satisfaction of operators.

Although the technical content of the present invention has been disclosed above with preferred embodiments, it is not intended to limit the present invention. Any modification and modification made by those skilled in the art without departing from the spirit of the present invention should be covered by the present invention. Therefore, the scope of protection of the present invention should be defined by the scope of the appended patent application.

10: Financial information collection server 11: Processor 12: Memory 13: Communication unit 14: Financial information collection management program 15: Database 20, 20-1, 20-N: mobile devices 21: Processor 22: Memory 23: Communication unit 24: Instant messaging software 25: display 25-1: User interface of instant messaging software 26:Edit Options 27-1, 27-2, 27-3: Personalized Information Generation Options 29-1, 29-2: Dialogue content 30, 30-1-1, 30-1-N, 30-N-1, 30-N-N: mobile devices 31: Processor 32: memory 33: Communication unit 34: Instant messaging software 35: display 36, 37: Sample financial information collection 40: Instant messaging software server 141: Communication module 142: Instant messaging API 143: Business service interface generation module 144:Personalized financial information collection generation module

Figure 1 is a schematic diagram of the overall system architecture of the financial business communication software information gathering system of the present invention. Figures 2A-2C are functional block diagrams of each device in the financial business communication software information collection system of the present invention. Fig. 3 is a functional block of the server application program and a schematic diagram of interaction with other devices in the financial business communication software information collection system of the present invention. Fig. 4 is a specific embodiment of the flow chart of the financial business communication software information collection method of the present invention. Fig. 5 is another specific embodiment of the flow chart of the information collection method of the financial service communication software of the present invention. Fig. 6 is a schematic diagram of the screen displayed on the operator's mobile device to select friends who want to provide financial information collection in the financial business communication software information collection method of the present invention. Fig. 7 is a schematic diagram of the screen for selecting friends who want to provide personalized financial information collection displayed on the operator's mobile device in the financial business communication software information collection method of the present invention. Fig. 8 is a schematic diagram of a screen showing financial information collection displayed on a customer's mobile device in the financial business communication software information collection method of the present invention. Fig. 9 is a schematic diagram of the screen displayed on the operator's mobile device to select and provide the customer's personal information in the information collection method of the financial business communication software of the present invention. Fig. 10 is a schematic diagram of the screen of the dialogue content with the customer displayed in the instant messaging software on the operator's mobile device in the financial business communication software information collection method of the present invention. Fig. 11 is a schematic diagram of a screen showing personalized financial information collection displayed on a customer's mobile device in the financial business communication software information collection method of the present invention.

none

10: Financial information collection server

20-1, 20-N: mobile device

30-1-1, 30-1-N, 30-N-1, 30-N-N: mobile devices

40: Instant messaging software server

Claims (10)

A financial business communication software information convergence system, comprising: at least one operator's mobile device installed with an instant messaging software and registered with an operator account; a plurality of client mobile devices each installed with the instant messaging software and registered with a customer Account: an instant messaging software server, as the server platform of the instant messaging software, so that the at least one operator mobile device and the client mobile devices can conduct instant communication through the instant messaging software server: and an The financial information collection server is installed with the instant messaging software, including: a communication unit for communicating with the at least one operator mobile device, the client mobile devices, and the instant messaging software server through the Internet; Memory, installed with a financial information collection management program, the financial information collection management program includes: a communication module, used to control the communication unit and the at least one operator mobile device, the client mobile devices, the instant messaging software The server communicates; an instant messaging application program interface, which is used to implement the function of retweeting and broadcasting with the instant messaging software server, and the function of using the friend list; a business service interface generation module, which is registered with one of the instant messaging software The public account is used to generate a financial information collection service webpage for the at least one operator's mobile device to log in and apply for a financial information collection service, and to correspond to the at least one operator's mobile device according to the application result of the financial information collection service one The basic information of the operator, providing a financial information collection template for the operator to edit on the corresponding instant messaging software user interface of the operator's mobile device, so as to generate a personalized financial information collection sample corresponding to the operator version; then use the instant messaging software server through the instant messaging application program interface to use a friend list of the operator's account of the operator to generate a financial information collection friend selection list, and through the financial information collection service webpage and displayed on the user interface of the instant messaging software on the mobile device of the operator; when at least one friend in the friend list is selected, the business service interface generation module serves the instant messaging software through the instant messaging application interface In the name of the operator's account, the personalized financial information collection sample is pushed to at least one selected friend; and a personalized financial information collection generation module is based on the personalized financial information collection sample generating at least one financial information aggregation data to be stored in a database and linked by the personalized financial information aggregation template; the database for storing the financial information aggregation data; and one or more processors for executing The financial information collection and management program controls the communication unit, the memory, and the data sending and receiving, accessing and other actions of the database. The financial business communication software information collection system as described in Claim 1, wherein the business service interface generation module further includes: generating a personalized financial information collection friend selection list, and displaying it on the operator through the financial information collection service webpage The instant messaging software user interface of the mobile device; After one of the personalized service friends in the personalized financial information collection friend selection list is selected, the business service interface generation module generates a personalized financial information collection editing generation option; the business service interface generation module receives a customer's personalized information Afterwards, the personalized financial information collection generation module generates at least one personalized financial information collection data based on the customer's personalization information and stores it in the database; the business service interface generation module is through the instant messaging application program The interface forwards the at least one personalized financial information collection data to the instant messaging software server to the selected friends of the personalized service. The financial business communication software information convergence system as described in Claim 1, wherein the customer's personalized information is input data containing at least one string of financial information. The financial business communication software information collection system as described in Claim 1, wherein the customer's personalized information is a dialogue record containing at least one string of financial information, and the personalized financial information collection generation module analyzes the dialogue After recording, extract the string of the at least one financial information. The financial business communication software information convergence system as described in Claim 1, wherein the customer's personalized information is a financial transaction record of the personalized service friend, and is obtained from the database after being authorized by the personalized service friend. A financial business communication software information convergence method, using a system composed of at least one operator mobile device, a plurality of client mobile devices, an instant messaging software server and a financial information collection server, the operator mobile device includes An instant messaging software that stores an operator account, the client mobile devices each include the instant messaging software and each store a customer account, the financial information collection server includes the instant messaging software, including: The financial information collection server generates a financial information collection service webpage for the at least one operator mobile device to log in and apply for a financial information collection service, and corresponds to the at least one operator mobile device according to the application result of the financial information collection service The basic information of an operator; the financial information aggregation server generates a financial information aggregation template for the operator to edit on the corresponding instant messaging software user interface of the operator's mobile device, so as to generate a corresponding A personalized financial information collection template of a person; the financial information collection server uses a friend list of the operator account owned by the operator to the instant messaging software server through an instant messaging application program interface to generate a financial information Aggregate the friend selection list, and display it on the instant messaging software user interface of the operator's mobile device through the financial information aggregation service webpage; and when at least one friend in the friend list is selected, the financial information aggregation server will immediately Rebroadcasting to the instant messaging software server through the instant messaging application program interface, and pushing the personalized financial information collection sample to the at least one selected friend in the name of the operator account. The financial business communication software information aggregation method as described in claim 6 further includes: the financial information aggregation server generates a personalized financial information aggregation friend selection list, and displays it on the operator's mobile device through the financial information aggregation service webpage The user interface of the instant messaging software; after one of the personalized service friends in the personalized financial information collection friend selection list is selected, the financial information collection server generates a personalized financial information collection editing option; After the financial information collection server receives a customer's personalized information, it generates at least one piece of personalized financial information collection data based on the customer's personalized information and stores it in a database; the financial information collection server sends the instant messaging software server The device rebroadcasts the at least one personalized financial information collection data to the selected personalized service friends. In the financial business communication software information collection method as described in Claim 6, wherein the customer's personalized information is input data containing at least one string of financial information. The financial service communication software information collection method as described in claim item 6, wherein the customer's personalized information is a dialogue record containing at least one string of financial information, and the personalized financial information collection generation module analyzes the dialogue The string of the at least one financial information is retrieved after recording. The financial business communication software information collection method as described in Claim 6, wherein the customer's personalized information is a financial transaction record of the personalized service friend, and is obtained from the database after being authorized by the personalized service friend.

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