TWI674549B - Interactive tableware mat system - Google Patents

Abstract

The invention discloses an interactive placemat system including a server and a placemat device. The server receives at least one position information on the dining table and a meal order information of the dining table transmitted from an electronic device. The eating mat device includes a first processing unit, a first wireless transmission unit, at least a first radio frequency reading unit and a first display unit; the first radio frequency reading unit reads a first radio frequency tag of a dinner plate To obtain a first tag signal. The first processing unit is connected to the server through the first wireless transmission unit to obtain position information and ordering information corresponding to the first tag signal, and control the first display unit to display.

Description

Interactive placemat system

The invention relates to the technical field of management after ordering meals, and more particularly to an interactive placemat system with user feedback function.

With the development of online information technology, many management systems have been applied to catering management to provide users with the ability to order and dine out through network technology. However, most of the current ordering systems mainly provide ordering The interface of the meal service does not have a more suitable application system for the portion of the meal and the customer's meal feedback; the current system provides customers with feedback after the meal, so most of the current meal feedback systems cannot provide users with a real-time understanding of the customer Meal feedback, especially when the customer is not satisfied with the meal time and content after the meal, it will affect the willingness to visit again, so how to understand the customer satisfaction during the meal Important issues. In addition, the current ordering system provides only order-ordering operations, and there is no corresponding method for guiding the distribution of meals.

For example, Patent Bulletin No .: M540343's integrated order management system. This patent mainly provides users with order content for meals. It mainly focuses on the contents of meals, but there is no mention of the arrangement and guidance of table numbers and seats. In addition, there is no relevant method for the function of meal feedback.

For example, Patent Bulletin No .: M448028's intelligent ordering system. This patent mainly uses a two-dimensional bar code to order a patent. It reads the two-dimensional bar code of the menu and places the desired meal in the order table. There was no suggestion regarding the delivery of meals in the restaurant.

For example, Patent Bulletin No .: I543101's self-service ordering system. This patent mainly provides users with self-service ordering methods through card stored value. It mainly focuses on the automatic ordering and debiting mechanism. The arrangement and distribution of meals did not suggest a practice.

For example, Patent Publication No. 201115496 is an interactive ordering system. This patent mainly focuses on providing users with the actual content of meals through the image processing unit, which is suitable for remote ordering operations. Distribution and meal feedback did not suggest a practice.

For example, Patent Bulletin No .: M496181 is an interactive questionnaire with an interactive interface or a special interaction method. This patent mainly focuses on the design of the questionnaire. It provides users with the ability to present the content of the questionnaire through different operating modes. The presentation of the results did not suggest a practice.

To sum up, the inventor of the present invention has devoted many years of research to design an interactive placemat system with user feedback function to provide instant customer feedback on meals in the form of interactive placemats, and to provide restaurant service staff in The guidance function of distributing meals to seats at the time of meals is to improve the lack of existing technology, thereby enhancing the industrial implementation and utilization.

In view of the problems of the above-mentioned conventional techniques, an object of the present invention is to provide an interactive placemat system with a user feedback function to improve the problems generated by the above-mentioned conventional techniques.

According to the purpose of the present invention, an interactive placemat system is provided, which includes a server and a placemat device. The server receives at least one location information on a dining table and a meal order on the dining table transmitted from an electronic device. The eating mat device includes a first processing unit, a first wireless transmission unit, at least a first radio frequency reading unit and a first display unit; the first radio frequency reading unit reads a first radio frequency tag of a dinner plate To obtain a first tag signal, the first processing unit is connected to the server through the first wireless transmission unit to obtain position information and order items in the order information corresponding to the first tag signal, and control the first The display unit displays.

Preferably, the interactive placemat system may include at least one placemat module, and the placemat module is arranged at the dining table; the placemat module includes a second processing unit, a second wireless transmission unit, and at least a second radio frequency reading unit. A second reading unit and a second display unit; the second radio frequency reading unit reads the first radio frequency tag of the dinner plate to obtain the first tag signal, and the second processing unit transmits a meal delivery completion signal to the servo through the second wireless transmission unit Device.

Preferably, the dining table may be provided with a second radio frequency tag, and the second radio frequency reading unit reads the second radio frequency tag to obtain a second tag signal; the second processing unit transmits the second tag signal to the second radio transmission unit to The server obtains the number of the dining table, and the server establishes a correspondence information between the placemat module and the dining table; the correspondence information includes relevant position information of the table where the placemat module is located.

Preferably, the second processing unit controls the second display unit to display a satisfaction feedback interface corresponding to the first tag signal according to the first tag signal, so as to generate a feedback signal through the satisfaction feedback interface.

Preferably, the server receives the feedback signal and generates a meal association rule according to the plurality of feedback signals.

Preferably, the feedback signal may include a meal item and its corresponding meal time and interval time.

Preferably, when the first radio frequency reading unit reads the first radio frequency tag to obtain the first tag signal, the server sends a completion display signal to the placemat device and the placemat module; the first processing unit controls the first The display unit displays a completion message, and the second processing unit controls the second display unit to display the completion message.

Preferably, when the first radio frequency reading unit reads the first radio frequency tag but does not read the first radio frequency tag, the server transmits a display signal during the meal delivery to the meal delivery device and the placemat module, The first processing unit controls the first display unit to display information during meal delivery, and the second processing unit controls the second display unit to display information during meal delivery.

Preferably, the server transmits a meal delivery completion display signal to the meal delivery device and the placemat module according to the meal delivery completion signal, the first processing unit controls the first display unit to display a meal delivery completion information, and the second processing unit controls The second display unit displays the completion information of the food delivery.

Preferably, the server determines the position information and order items in the order information corresponding to the first radio frequency tag of the plate according to a control signal.

The technical features of the present invention will be described in detail with specific embodiments and accompanying drawings, so that those with ordinary knowledge in the technical field can easily understand the purpose, technical features, and advantages of the present invention.

1‧‧‧ Interactive Placemat System

10‧‧‧Server

11‧‧‧ Satisfaction Feedback Interface

111‧‧‧ feedback signal

112‧‧‧Related Rules

20‧‧‧ Placemat device

21‧‧‧The first processing unit

22‧‧‧The first wireless transmission unit

23‧‧‧The first radio frequency reading unit

24‧‧‧The first display unit

30‧‧‧Place Mat Module

31‧‧‧Second Processing Unit

32‧‧‧Second wireless transmission unit

33‧‧‧Second RF reading unit

34‧‧‧Second Display Unit

40‧‧‧electronic device

50‧‧‧ dining table

51‧‧‧Location

52‧‧‧Order Information

53‧‧‧Second Radio Frequency Tag

60‧‧‧ dinner plate

61‧‧‧The first radio frequency tag

FIG. 1 is a block diagram of a first embodiment of the interactive placemat system of the present invention.

Fig. 2 is a schematic diagram of a first embodiment of the interactive placemat system of the present invention.

FIG. 3 is a block diagram of a second embodiment of the interactive placemat system of the present invention.

FIG. 4 is a schematic diagram of a second embodiment of the interactive placemat system of the present invention.

Fig. 5 is a block diagram of a third embodiment of the interactive placemat system of the present invention.

In order to help examiners understand the technical features, contents and advantages of the present invention and the effects that can be achieved, the present invention will be described in detail in conjunction with the accompanying drawings in the form of embodiments, and the drawings used therein, The main purpose is only for the purpose of illustration and supplementary description. It may not be the actual proportion and precise configuration after the implementation of the invention. Therefore, the attached drawings should not be interpreted and limited to the scope of rights of the present invention in actual implementation. He Xianming.

Hereinafter, embodiments of the interactive placemat system according to the present invention will be described with reference to related drawings. In order to facilitate understanding, the same elements in the following embodiments are described with the same symbols.

Please refer to FIGS. 1 and 2, which are block diagrams and schematic diagrams of the first embodiment of the interactive placemat system of the present invention. As shown in the figure, the interactive placemat system 1 of the present invention includes a server 10 and a placemat device 20. The server 10 receives data from an electronic device 40 The at least one position information 51 on the dining table 50 and the meal information 52 on the dining table 50 are transmitted. The electronic device 40 may be a dedicated electronic ordering machine or a general portable electronic device after a predetermined application program (APP) is installed.

Further, when the guest enters the restaurant and is taken to a predetermined table 50, the service staff of the outfield can use the electronic device 40 to order the meal for the guest, for example, the number 50 of the table 50 is ordered and the meal A is ordered. And B meals, and A meal is at the position of P1, and B meal is at the position of P3. When the order is completed, the electronic device 40 transmits the position information 51 and the order information 52 of the order to the server 10. At this time, the server 10 can control the display and other devices on the kitchen side to display relevant information for the kitchen staff to cook the meals provided by the guests in the order displayed.

On the other hand, the placemat device 20 includes a first processing unit 21, a first wireless transmission unit 22, at least a first radio frequency reading unit 23, and a first display unit 24. The first radio frequency reading unit 23 reads a first radio frequency tag 61 of a dinner plate 60 to obtain a first tag signal; at this time, the first processing unit 21 controls the first wireless transmission unit 22 to be connected to the server 10 To obtain the meal items in the position information 51 and the order information 52 corresponding to the first tag signal, and control the first display unit 24 to display the information.

Further, the dining mat device 20 may be disposed at the kitchen outlet, and when the kitchen operator completes the cooking, it may pass the input module of the server 10 or an additional input module. The first radio frequency tag 61 of the set plate 60 is expressed as a predetermined meal, for example, the meal A at the position of 15 tables P1. Next, the operator at the kitchen place the plate 60 on the placemat device 20, and at this time, the first radio frequency reading unit 23 can read the first radio frequency tag 61 to obtain the first tag signal. At this time, the first processing unit 21 controls the first wireless transmission The unit 22 is connected to the server 10 to obtain the meal items in the position information 51 and the order information 52 corresponding to the first tag signal, and controls the first display unit 24 to display these information, for example, A meal at 15 tables in the P1 position. point. Therefore, the service personnel in the outfield can deliver meals according to the displayed content, so that no wrong meals will occur.

Please refer to FIGS. 3 and 4, which are block diagrams and schematic diagrams of the second embodiment of the interactive placemat system of the present invention. As shown in the figure, in this embodiment, the interactive placemat system 1 of the present invention may further include a placemat module 30 and a second radio frequency tag 53.

Wherein, the placemat module 30 can be set on a 50 dining table, which is similar to the placemat device 20. The placemat module 30 includes a second processing unit 31, a second wireless transmission unit 32, at least a second radio frequency reading unit 33, and a second display unit 34. The second radio frequency reading unit 33 can read the first radio frequency tag 61 of the dinner plate 60 to obtain the first tag signal; and the second processing unit 31 controls the second wireless transmission unit 32 to transmit a meal delivery completion according to the first tag signal. Signal to server 10.

In addition, the dining table 50 may be provided with a second radio frequency tag 53; the second radio frequency tag 53 may be read by the second radio frequency reading unit 33, so that the second radio frequency reading unit 33 obtains a second tag signal. The second processing unit 31 controls the second wireless transmission unit 32 to transmit the second tag signal to the server 10 according to the second tag signal to obtain the number of the dining table 50; and the server 10 establishes a tableware mold according to the second tag signal Correspondence information between the group 30 and the dining table 50, wherein the correspondence information includes position information 51 of the corresponding position of the dining table where the placemat module 30 is located.

In detail, there is a second radio frequency tag 53 on the seat of each dining table 50 in the restaurant, and the second radio frequency tag 53 and the table number or table ID (TableID) of the table 50 are linked in advance in the database (Bind ), So when the service staff senses the placemat module 30 to the dining table When the second radio frequency tag 53 on 50, the second display unit 34 of the placemat module 30 can display the number or table ID of the dining table 50 and available seats, such as the aforementioned P1, P2, P3, P4, etc. Then, the service person can select (designate) a position on the dining table 50 of the placemat module 30 and then place the placemat module 30 in that position. That is, when the second radio frequency reading unit 33 of the placemat module 30 reads the second radio frequency tag 53, the service personnel can use the placemat module 30 or the electronic device 40 to select the placemat module 30 on the dining table 50. On location.

When the order is completed, the electronic device 40 transmits the position information 51 and the order information 52 of the order to the server 10. At this time, the server 10 can control the display and other devices on the kitchen side to display relevant information for the kitchen staff to cook the meals provided by the guests in the order displayed.

Incidentally, the number of the first radio frequency reading unit 23 of the placemat device 20 and the second radio frequency reading unit 33 of the placemat module 30 may be one or more. In practice, one first The radio frequency reading unit 23 and a second radio frequency reading unit 33 can achieve the purpose of reading the radio frequency tag, and in order to read the first radio frequency tag 61 of the dinner plate 60 more conveniently, faster or more accurately.

In addition, in practice, the second radio frequency tag 53 of the dining table 50 may also be plural, for example, a second radio frequency tag 53 is provided at each of the positions of P1, P2, P3, and P4. 30 is placed on the table 50 position, such as P1, the placemat module 30 can sense the second radio frequency tag 53 on the P1 position of the table 50, thereby directly placing the placemat module 30 and the position of the table 50 Related, it can save the procedure for the service staff to set the seat.

Among them, when the kitchen staff finishes the meal and places the plate 60 on the placemat device 20, the first display unit 24 of the placemat device 20 displays information such as meal A at 15 tables P1. Therefore, the service personnel in the outfield can deliver meals according to the displayed content, and place the dinner plate 60 at a corresponding position corresponding to the dining table 50. When the meal is delivered to the designated placemat module 30, the second radio frequency reading unit 33 of the placemat module 30 can read the first radio frequency tag 61 located at the bottom of the plate 60, thereby the server 10 You can change the status of the meal to delivery complete.

It is worth noting that the state of the meal can include different states such as preparing, cooking, completed, delivering, and completing the delivery, so that the server 10, the first display unit 24, and the second The display unit 34 displays. Among them, the operator at the kitchen side can change the status of preparing and cooking through the server 10, and the rest of the status will be automatically updated by the system according to the current food delivery situation. For example, after the meal at the kitchen is completed, it is placed on the placemat device 20, and the state of the meal is completed at this time. When the food delivery service is performed by the delivery person and the plate 60 leaves the placemat device 20, the status is updated During the meal delivery, when the dinner plate 60 reaches the placemat module 30, the status is updated to be completed.

When the status is completed, the first radio frequency reading unit 23 reads the first radio frequency tag 61 to obtain the first tag signal and transmits it to the server 10, and at this time, the server 10 transmits a completion display signal to the placemat device. 20 and placemat module 30, so the first processing unit 21 controls the first display unit 24 to display completion information (status is completed), and the second processing unit 31 controls the second display unit 34 to display completion information (status is completed) .

When the status is a meal delivery, during the above-mentioned connection process, when the first radio frequency reading unit 23 cannot read the first radio frequency tag 61 and cannot continuously transmit the first tag signal When it is transmitted to the server 10, at this time, the server 10 transmits a meal display display signal to the meal delivery device 20 and the placemat module 30, so that the first processing unit 21 controls the first display unit 24 to display the meal delivery Information (status is in the process of delivering food), the second processing unit 31 controls the second display unit 34 to display information during the process of delivering the food (status is in the process of delivering food).

When the status is that the meal delivery is completed, in the above-mentioned connection process, when the second radio frequency reading module 33 reads the first radio frequency tag 61 to obtain the first tag signal and sends the meal delivery completion display signal to the server 10, At time, the server 10 transmits a meal delivery completion display signal to the meal delivery device 20 and the placemat module 30 according to the meal delivery completion signal. The first processing unit 21 controls the first display unit 24 to display the meal delivery completion information (the status is meal delivery completed ), The second processing unit 31 controls the second display unit 34 to display the meal delivery completion information (the state is that the meal delivery is completed).

In addition, when the delivery of the meal is completed, the server 10 will also make a note or mark on the order information 52 and display it to the kitchen staff. Therefore, the interactive placemat system 1 of the present invention can also effectively reduce the situation of missing meals.

Please refer to FIG. 5, which is a block diagram of a third embodiment of the interactive placemat system of the present invention.

It should be particularly noted in the above embodiment that the interactive placemat system 1 of the present invention can provide customers with questionnaire feedback on meal satisfaction after the meal is completed, and the client can respond to meal satisfaction, including Satisfaction with the serving time (Serving Time) and satisfaction with the overall meal content (Meal Contents) ordered.

The second processing unit 31 may control the second display unit 34 to display a satisfaction feedback interface 11 corresponding to the first tag signal (meal item) according to the first tag signal, so as to generate a feedback signal 111 through the satisfaction feedback interface. , Feedback signal 111 contains meal items And its corresponding meal time and interval. The server 10 receives the feedback signal 111 and generates a meal association rule 112 according to the multiple feedback signals 111.

Further, the satisfaction feedback interface 11 is mainly used to analyze customer feedback on meals so as to provide relevant personnel as a basis for improving the meal. The analysis after the server 10 and the satisfaction feedback interface 11 are combined includes the meal time ( Serving Time) is mainly based on the satisfaction analysis of main meal content. It mainly uses Association Rule Mining to establish rules to provide restaurant service staff to understand the customer's response to meals, meals, etc. Satisfaction situation.

In terms of satisfaction analysis of serving time, the database of server 10 will record the interval between meals. If M _i = { m _i1 , ..., m _ik } Represents the meal items included in the meal MS _i (such as appetizers, soups, main meals, etc.), and MS _i = { ms _i1 , ..., ms _ik } represents the meals included in the meal M _i The meal time of the item, the meal interval of each meal item can be regarded as the interval between the meal time and the meal time of the previous item, that is, the meal interval time of each meal MT _i = { mt _i1 .. .., mt _ik }, where mt _ij = ms _ij - ms _{i ( j - 1 )} , so the customer feedback database contains the meal time of the meal items and the customer ’s satisfaction with the overall meal time Information.

As shown in Table 1 above, the meal interval information collected for the satisfaction s _{i of} the meal items { m _i1 , ..., m _ik } is v _ij , and each column represents the meal feedback information for one seat. Satisfaction u _i represents the satisfaction of the seat meal, because the overall satisfaction is 1 to 5 points, of which 1 is not satisfied, and 5 is the most satisfied, but because the time interval v ₁₂ is a continuous value, Therefore, it is necessary to discretize its value to make it an interval. This information can then be used to establish association rules through association rule analysis. The established rules can be expressed as follows: form of the formula (1), wherein v ₁₁ and v ₁₂ is represented as an m _i1 food meals range (range), i.e. if the rules can be established as the formula (1), it indicates that when the meal time meals When the value is within the range defined by formula (1), the obtained customers are satisfied with the meal time. Therefore, the established rules can provide managers to use as a basis for subsequent meal time control.

{ m _i1 : [ v ₁₁ ; v ₁₂ ], ..., m _in : [ v _n1 : v _n2 ]} → { u _i } ........ (1)

In addition, the analysis of the satisfaction of the main meal (Main Meal) of the meal, but this part needs to combine the attribute information of the main meal (Attributes). In the feedback signal 111, it is necessary to increase the collection of customer satisfaction with the main meal, and the analysis method It is also analyzed by using Association Rules. As shown in the following list 2, the attributes of each main meal mi can be expressed as m _i = { a _i1 , ..., a _ik }, and each attribute a _ij may indicate that the meals of different information, such as the amount of meals (aMOUNT), salinity meals (salinity) and maturity (maturity) and other information, where s _i represents the customer satisfaction with the main meals administered, thus The collected data can also be used to establish association rules. The established rules are shown in formula (2), where a _i1 represents the attributes of the main meal, and [ v ₁₁ ; v ₁₂ ] represents the attributes of a _i1 . Interval, the right term u _j represents the result of the combination of the left attribute values, and when the satisfaction value of the right term is low, the combination on the left represents the attributes that need improvement in the main meal, and when the satisfaction value of the right term is more than When it is high, it means that the combination can achieve high customer satisfaction.

{ a _i1 : [ v ₁₁ ; v ₁₂ ], ..., a _in : [ v _n1 : v _n2 ]} → { u _i } ........ (2)

The interactive placemat system 1 of the present invention uses association rule analysis in Data Mining to establish a serving time rule and a main meal attribute rule. The found rule can provide a restaurant Managers use it as a reference for improving mealtime and meal combinations. In this way, the server 10 can display the recommended meal time together when displaying the meal items to be cooked, so that for the same customer, the time from ordering to serving, and one meal and the next The interval between meals can be well configured to effectively increase customer satisfaction.

In summary, the interactive placemat system of the present invention can understand the current progress of meals and guide service staff to deliver meals to the designated table seat. Customers can give feedback during the meal after the meals are delivered (feedback), and customer feedback information will be sent to meal feedback analysis (feedback analysis), the results obtained can be used as a reference for subsequent meals.

The above description is exemplary only, and not restrictive. Any equivalent modification or change made without departing from the spirit and scope of the present invention shall be included in the scope of the attached patent application.

Claims (8)

An interactive placemat system includes: a first radio frequency tag disposed on a dinner plate; and a server receiving at least one position information on a dining table and a point on the dining table transmitted from an electronic device Meal information; and a placemat device comprising a first processing unit, a first wireless transmission unit, at least a first radio frequency reading unit, and a first display unit, the first radio frequency reading unit being read A first radio frequency tag of a dinner plate to obtain a first tag signal, the first processing unit is connected to the server through the first wireless transmission unit to obtain the position information corresponding to the first tag signal And the order items in the ordering information, and controlling the display of the first display unit; further including at least one placemat module, the placemat module is disposed on the dining table, and the placemat module includes a second A processing unit, a second wireless transmission unit, at least a second radio frequency reading unit, and a second display unit, the second radio frequency reading unit reads the first radio frequency tag of the dinner plate to obtain the first Signing a signal, the second processing unit sends a meal delivery completion signal to the server through the second wireless transmission unit; wherein the second processing unit controls the second display unit to display a display corresponding to the first tag signal according to the first tag signal; A satisfaction feedback interface of the first tag signal to generate a feedback signal through the satisfaction feedback interface. The interactive placemat system according to item 1 of the patent application scope, wherein the dining table is provided with a second radio frequency tag, and the second radio frequency reading unit reads the second radio frequency tag to obtain a second tag signal. The second processing unit transmits the second tag signal to the server through the second wireless transmission unit to obtain the Number, and the server establishes a correspondence information between the placemat module and the dining table, wherein the correspondence information includes the position information of the place where the placemat module is located at a relevant position of the table. The interactive placemat system according to item 1 of the scope of patent application, wherein the server receives the feedback signal and generates a meal association rule according to the plurality of feedback signals. The interactive placemat system according to item 3 of the patent application scope, wherein the feedback signal includes a meal item and its corresponding meal time and interval time. The interactive placemat system according to item 1 of the patent application scope, wherein when the first radio frequency reading unit reads the first radio frequency tag to obtain the first tag signal, the server sends a completion display signal to In the placemat device and the placemat module, the first processing unit controls the first display unit to display a completion information, and the second processing unit controls the second display unit to display the completion information. The interactive placemat system according to item 1 of the scope of patent application, wherein when the first radio frequency reading unit reads the first radio frequency tag but does not read the first radio frequency tag, the server transmits A signal is displayed during meal delivery to the meal-outlet device and the placemat module. The first processing unit controls the first display unit to display information during meal delivery, and the second processing unit controls the second display unit to display the information. Information during delivery. The interactive placemat system according to item 1 of the patent application scope, wherein the server sends a meal completion display signal to the placemat device and the placemat module according to the meal delivery completion signal, and the first processing The unit controls the first display unit to display a meal delivery completion information, and the second processing unit controls the second display unit to display the meal delivery completion information. The interactive placemat system according to item 1 of the patent application scope, wherein the server determines the position information corresponding to the first radio frequency tag of the dinner plate and the meal in the order information according to a control signal project.