TWI605411B - Interactive processing system and method of online real estate - Google Patents
Interactive processing system and method of online real estate Download PDFInfo
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一種網際網路的互動處理系統與方法,特別有關於一種線上不動產買賣租賃的互動處理系統與方法。An interactive processing system and method for internet, in particular, relates to an interactive processing system and method for online real estate sale and lease.
隨著網路的快速發展,使得傳統的房屋買賣的方式從由房仲帶人看房轉換為看屋客人可以直接在網路上觀看房屋的外觀與內裝。但習知的網路預約僅能透過網頁上的聯絡電話或電子郵件向房仲人員詢問。With the rapid development of the Internet, the traditional way of buying and selling a house can be changed from a room for viewing to a house for viewing. The guest can directly view the appearance and interior of the house on the Internet. However, the known online reservation can only be made to the person in charge through the contact number or email on the website.
對於後端的房仲人員而言無法立即得知看屋客人的相關資訊。因此房仲人員無法直接向看屋客人聯繫或提供相應的屋況資訊。雖然看屋客人可以透過電子郵件向房仲人員詢問屋況,但是郵件往返可能會拉長雙方詢問回應的時間。此外,看屋客人也可以電話像房仲人員聯繫。但電話溝通的過程中,看屋客人無法從言語交談間進一步得到屋況的資訊。For the back-end Fangzhong staff, it is impossible to immediately know the information about the viewing guests. Therefore, Fangzhong staff cannot directly contact the viewing house or provide corresponding housing condition information. Although the guest can ask the room staff for the house condition by email, the round-trip mail may lengthen the time for both parties to ask for a response. In addition, the viewing room guests can also call the room staff. However, in the process of telephone communication, the viewers were unable to obtain further information on the condition of the house from the conversation.
再者,看屋客人亦可應用網路平台登入會員後,填入相關的資料,才能詢問相關的物件問題,另外詢問房屋的問題,透過電子郵件或簡訊傳送到該店秘書或房仲人員,再由房仲人員透過簡訊或電話聯繫消費者,這過程在身份的確認上與時間的傳遞上最少需要半天到一天的處理流程,一般傳統購屋者的身份上,多半希望自己的身份是能保密而擁有隱私,因此對於加入會員多有抗性,因此許多人也選擇電話來來做聯繫的工具,因此在核對看屋客人的身份上,傳統仲介需要多些經驗才能判斷是否為真實的買賣方,或者為同行,這樣對於溝通上產生極大的問題與時間延遲。In addition, the viewing room guests can also use the online platform to log in to the member, fill in the relevant information, inquire about the related object problems, and ask the housing problem, and send it to the store secretary or room staff through email or newsletter. Then, the Zhongzhong staff can contact the consumers through the newsletter or telephone. This process requires at least half a day to one day of processing in the confirmation of the identity and the time. Generally, the identity of the traditional home buyers is likely to be confidential. With privacy, it is more resistant to joining members, so many people also choose to use the phone as a tool for the system. Therefore, in checking the identity of the guest, the traditional agent needs more experience to judge whether it is a real buyer or seller. Or for peers, this creates great problems and time delays in communication.
本發明提供一種線上不動產買賣租賃的互動處理系統,其特徵在於客戶端透過網站與任一目標端進行即時的互動處理。The invention provides an interactive processing system for online real estate sales and purchase leasing, characterized in that the client performs real-time interaction processing with any target end through the website.
本發明的線上不動產買賣租賃的互動處理系統包括伺服端包括第一處理單元、第一存儲單元與第一網路傳輸單元,第一處理單元電性連接於第一存儲單元與第一網路傳輸單元,第一存儲單元記錄多筆房屋物件、物件目標對應表與通訊介面,第一處理單元根據房屋物件與物件目標對應表生成物件列表頁面,且在物件列表頁面中的每一房屋物件配置網鉤程序,每一網鉤程序對應各自的目標端;客戶端,其係包括第二處理單元與第二網路傳輸單元,第二處理單元電性連接於第二網路傳輸單元,第二網路傳輸單元網路連接於伺服端;客戶端瀏覽物件列表頁面,第二處理單元根據操作指令觸發網鉤程序,使伺服端調用通訊介面並透過通訊介面發送識別資訊至目標端。The interactive processing system for online real estate sales and purchase leasing of the present invention includes a server including a first processing unit, a first storage unit and a first network transmission unit, the first processing unit being electrically connected to the first storage unit and the first network transmission a unit, the first storage unit records a plurality of house objects, an object target correspondence table, and a communication interface, and the first processing unit generates an object list page according to the object object and the object target correspondence table, and each house object configuration network in the object list page a hooking program, each hooking program corresponds to a respective target end; the client includes a second processing unit and a second network transmission unit, and the second processing unit is electrically connected to the second network transmission unit, the second network The network transmission unit is connected to the server; the client browses the object list page, and the second processing unit triggers the network hook program according to the operation instruction, so that the server calls the communication interface and sends the identification information to the target through the communication interface.
本發明更提出一種線上不動產買賣租賃的互動處理方法包括以下步驟:由伺服端產生物件列表頁面,物件列表頁面包括多筆房屋物件與相應的網鉤程序;客戶端網路連接至伺服端,用於瀏覽物件列表頁面;由客戶端選擇物件列表頁面中的任一筆房屋物件;伺服端根據所選的房屋物件觸發相應的網鉤程序;伺服端調用通訊介面並透過通訊介面發送識別資訊至目標端。The invention further provides an interactive processing method for online real estate sale and lease, comprising the following steps: generating an object list page by the server, the object list page includes a plurality of house objects and corresponding network hook programs; the client network is connected to the server, Viewing the object list page; the client selects any house object in the object list page; the server triggers the corresponding hook program according to the selected house object; the server calls the communication interface and sends the identification information to the target through the communication interface. .
本發明所提供的線上不動產買賣租賃的互動處理系統與方法除了可以提供客戶端線上選擇所欲觀看的房屋物件外,也可以即時的與負責房屋物件的負責人員交談互動。The interactive processing system and method for online real estate sale and lease provided by the invention can not only provide the client to select the house object to be viewed on the line, but also can instantly interact with the responsible person in charge of the house object.
有關本發明的特徵與實作,茲配合圖式作最佳實施例詳細說明如下。The features and implementations of the present invention are described in detail below with reference to the drawings.
請參考第1A圖所示,其係為本發明的架構示意圖。本發明的線上不動產買賣租賃的互動處理系統包括伺服端100、客戶端200與目標端300。伺服端100網路連接於客戶端200與目標端300。伺服端100包括第一處理單元111、第一存儲單元112與第一網路傳輸單元113。第一處理單元111電性連接於第一存儲單元112與第一網路傳輸單元113。第一存儲單元112記錄多筆房屋物件114、物件目標對應表115與通訊介面116。Please refer to FIG. 1A, which is a schematic diagram of the architecture of the present invention. The interactive processing system for online real estate sales and purchase leasing of the present invention includes a server 100, a client 200 and a target terminal 300. The server 100 is connected to the client 200 and the target terminal 300. The server 100 includes a first processing unit 111, a first storage unit 112, and a first network transmission unit 113. The first processing unit 111 is electrically connected to the first storage unit 112 and the first network transmission unit 113. The first storage unit 112 records a plurality of house objects 114, an object target correspondence table 115, and a communication interface 116.
本說明書的房屋物件114記錄所欲買賣的房屋、住址、外觀、內裝照片、坪數或價格。物件目標對應表115用於記錄每一筆房屋物件114與所負責銷售的客服人員。第一處理單元111根據房屋物件114與物件目標對應表115生成物件列表頁面410。對於同一筆房屋物件114而言可能對應一位或多位的客服人員。因此對每一筆房屋物件114分別建立相應的客服人員(或可稱為目標端300)的物件目標對應表115,請配合第1B圖所示。此外,物件目標對應表115也可以進一步限定目標端300與房屋物件的相對距離。如此一來,客戶端200可以優先選擇距離房屋物件較近的目標端300,以方便聯繫客戶端200與目標端300的看屋。The house item 114 of the present specification records the house, address, appearance, interior photo, number of pings, or price to be bought and sold. The object target correspondence table 115 is used to record each house item 114 and the customer service person responsible for the sale. The first processing unit 111 generates an object list page 410 based on the house object 114 and the object target correspondence table 115. For the same house item 114, it may correspond to one or more customer service personnel. Therefore, an object object correspondence table 115 corresponding to the customer service personnel (or may be referred to as the target terminal 300) is respectively established for each house object 114, please cooperate with FIG. 1B. In addition, the object target correspondence table 115 may further define a relative distance between the target end 300 and the house object. In this way, the client 200 can preferentially select the target end 300 that is closer to the house object to facilitate contact between the client 200 and the target terminal 300.
在物件列表頁面410中的每一房屋物件114配置網鉤程序(webhook),每一網鉤程序對應各自的目標端300。即時通訊掛基於超文字傳輸安全協定(Hypertext Transfer Protocol Secure,HTTPS)下的一種監聽與可擴展功能的外掛函示。在伺服端100中需要建立與欲溝通的網站或通訊軟體的連線,使得伺服器接獲客戶端200的要求(request)時可以轉發至對應的網站或軟體接口。舉例來說,伺服端100若欲實現即時通訊軟體(instant messaging,IM)的通訊功能。開發者可以透過超文字傳輸安全協定的張貼(post)與相關的接口,以令第一處理單元111可以監聽客戶端200是否呼叫對應的通訊軟體的功能。本發明的物件列表頁面410的每一房屋物件114可以配置外部通訊按鈕411與內建通訊按鈕412,如第1C圖所示。而外部通訊按鈕411與內建通訊按鈕412會配置各自的網鉤程序。Each house object 114 in the object list page 410 is configured with a webhook, and each web hook program corresponds to a respective target end 300. Instant messaging is based on a plug-in and extensible plug-in function under the Hypertext Transfer Protocol Secure (HTTPS). In the server 100, it is necessary to establish a connection with the website or communication software to be communicated, so that the server can forward the request to the corresponding website or software interface when receiving the request of the client 200. For example, the server 100 needs to implement the communication function of instant messaging (IM). The developer can use the hyperlink and the related interface of the hypertext transfer protocol to enable the first processing unit 111 to monitor whether the client 200 calls the corresponding communication software. Each of the house objects 114 of the object list page 410 of the present invention can be configured with an external communication button 411 and a built-in communication button 412 as shown in FIG. 1C. The external communication button 411 and the built-in communication button 412 will configure their respective hook programs.
客戶端200包括顯示單元211、輸入單元212、定位單元213、第二處理單元214與第二網路傳輸單元215。客戶端200可以是但不限定為行動電話、平板電腦或筆記型電腦。第二處理單元214電性連接顯示單元211、輸入單元212、定位單元213與第二網路傳輸單元215。顯示單元211可以播放伺服端100所生成的物件列表頁面410。輸入單元212用於接收使用者的操作指令。輸入單元212可能為實體鍵盤或指向性裝置,也可以將輸入單元212與顯示單元211整合為觸控顯示螢幕。定位單元213用於取得客戶端200當前所在的位置資訊,例如客戶端200的經緯度數據。The client 200 includes a display unit 211, an input unit 212, a positioning unit 213, a second processing unit 214, and a second network transmission unit 215. Client 200 can be, but is not limited to, a mobile phone, a tablet, or a laptop. The second processing unit 214 is electrically connected to the display unit 211, the input unit 212, the positioning unit 213, and the second network transmission unit 215. The display unit 211 can play the object list page 410 generated by the server 100. The input unit 212 is configured to receive an operation instruction of the user. The input unit 212 may be a physical keyboard or a directional device, and the input unit 212 and the display unit 211 may be integrated into a touch display screen. The location unit 213 is configured to obtain location information of the client 200, such as latitude and longitude data of the client 200.
目標端300係為客服人員的計算機裝置。目標端300可以是但不限定為行動電話、平板電腦或筆記型電腦。目標端300至少包括第三處理單元311、第三網路傳輸單元312、輸入單元313、顯示單元314、第三儲存單元315與定位單元316。第三處理單元311連結於輸入單元313、第三網路傳輸單元312、顯示單元314與第三儲存單元315。第三網路傳輸單元312可網路連接於客戶端200或伺服端100。第三儲存單元315至少存儲即時通訊軟體、客戶端200的相關資料或作業系統等。定位單元316用於取得目標端的位置資訊。The target terminal 300 is a computer device of a customer service personnel. Target terminal 300 can be, but is not limited to, a mobile phone, tablet, or laptop. The target end 300 includes at least a third processing unit 311, a third network transmission unit 312, an input unit 313, a display unit 314, a third storage unit 315, and a positioning unit 316. The third processing unit 311 is coupled to the input unit 313, the third network transmission unit 312, the display unit 314, and the third storage unit 315. The third network transmission unit 312 can be networked to the client 200 or the server 100. The third storage unit 315 stores at least the instant messaging software, the related materials of the client 200, the operating system, and the like. The positioning unit 316 is configured to obtain location information of the target end.
為進一步說明本發明的運行過程,還請參考第2圖所示,其係為本發明的運作流程示意圖。本發明的線上不動產買賣租賃的互動處理方法包括以下步驟:In order to further illustrate the operation process of the present invention, please refer to FIG. 2, which is a schematic diagram of the operational flow of the present invention. The interactive processing method of the online real estate sale and lease of the present invention comprises the following steps:
步驟S210:由伺服端產生物件列表頁面,物件列表頁面包括多筆房屋物件與相應外部通訊按鈕與內建通訊按鈕;Step S210: The object list page is generated by the server, and the object list page includes a plurality of house objects and corresponding external communication buttons and built-in communication buttons;
步驟S220:客戶端網路連接至伺服端,用於瀏覽物件列表頁面;Step S220: The client network is connected to the server for browsing the object list page.
步驟S230:由客戶端選擇物件列表頁面中的任一筆房屋物件並點選外部通訊按鈕或內建通訊按鈕;Step S230: The client selects any one of the house objects in the object list page and clicks an external communication button or a built-in communication button;
步驟S240:伺服端根據所選的房屋物件觸發相應的網鉤程序;Step S240: The server triggers a corresponding network hooking procedure according to the selected house object;
步驟S250:伺服端根據客戶端所選擇的房屋物件並判斷房屋物件是否有效;Step S250: The server determines whether the house object is valid according to the house object selected by the client;
步驟S251:若房屋物件為無效時,伺服端回覆錯誤資訊至客戶端;Step S251: If the house object is invalid, the server replies the error information to the client;
步驟S252:若房屋物件為有效時,執行步驟S270;Step S252: If the house object is valid, step S270 is performed;
步驟S260:伺服端根據物件目標對應表與所選的房屋物件判斷相應的目標端是否有效;Step S260: The server determines whether the corresponding target end is valid according to the object target correspondence table and the selected house object;
步驟S261:若房屋物件為無效時,伺服端回覆錯誤資訊至客戶端;Step S261: If the house object is invalid, the server replies the error information to the client;
步驟S262:若房屋物件為有效時,執行步驟S270;Step S262: If the house object is valid, step S270 is performed;
步驟S270:伺服端調用通訊介面,伺服端透過通訊介面發送識別資訊至目標端;Step S270: the server calls the communication interface, and the server sends the identification information to the target end through the communication interface;
步驟S281:若客戶端觸發內建通訊按鈕,伺服端運行聊天室程序;Step S281: If the client triggers the built-in communication button, the server runs the chat room program;
步驟S282:客戶端連線至聊天室程序;Step S282: The client connects to the chat room program;
步驟S283:伺服端發送識別資訊與交談要求至目標端;以及Step S283: the server sends the identification information and the conversation request to the target end;
步驟S284:目標端根據識別資訊與交談要求連線至聊天室程序。Step S284: The target end connects to the chat room program according to the identification information and the conversation request.
首先,客戶端200連線至伺服端100並瀏覽物件列表頁面410。伺服端100可根據客戶端200的搜尋條件產生相應結果的物件列表頁面410。使用者可以藉由客戶端200的輸入單元212選擇任一房屋物件114。如前文所述,每一房屋物件114可以配置外部通訊按鈕411與內建通訊按鈕412。請參考第3A~3C圖,其係為本發明的介面示與操作意圖。在第3A圖中客戶端200的顯示單元211正瀏覽物件列表頁面410。而為清楚表示所述的內建通訊按鈕412與外部通訊按鈕411,於第3A圖中以黑色虛線圓框圈處,更進一步的放大表示。First, the client 200 connects to the server 100 and browses the object list page 410. The server 100 can generate an object list page 410 of the corresponding result according to the search condition of the client 200. The user can select any of the house objects 114 by the input unit 212 of the client 200. As previously described, each house item 114 can be configured with an external communication button 411 and a built-in communication button 412. Please refer to FIGS. 3A-3C for the interface and operation intention of the present invention. The display unit 211 of the client 200 is browsing the object list page 410 in FIG. 3A. In order to clearly show the built-in communication button 412 and the external communication button 411, it is further enlarged in the circle of the black dotted circle in FIG. 3A.
使用者可以根據不同的需求觸發內建通訊按鈕412或外部通訊按鈕411。在本發明中外部通訊按鈕411將會令伺服端100除了接受客戶端200的訊息外,也會根據相應的通訊軟體協議轉發前述所接獲的客戶端200訊息。舉例來說,網鉤程序可以應用在Line、Facebook或其他及時通訊軟體。一般而言,網鉤程序可以配置在伺服端100以外的主機,也可以與伺服端100綁定在一起。The user can trigger the built-in communication button 412 or the external communication button 411 according to different needs. In the present invention, the external communication button 411 will cause the server 100 to forward the received client 200 message according to the corresponding communication software protocol in addition to the message of the client 200. For example, the hook program can be applied to Line, Facebook or other instant messaging software. In general, the network hook program can be configured on a host other than the server 100, or can be bound to the server 100.
當客戶端200選擇外部通訊按鈕411時,伺服端100會判斷客戶端200所選擇的房屋物件114並判斷房屋物件114是否有效。房屋物件114可能因為成交或其他緣故使得房屋物件114處於不能預約的情況。因此為了避免客戶端200發生預約但無法觀看屋況的情況。因此伺服端100會進一步的判斷房屋物件114的狀態是否為有效。當房屋物件114無效時,伺服端100會返回錯誤資訊的提示給客戶端200。於此同時,客戶端200的顯示單元211會跳現錯誤資訊。反之,當房屋物件114有效時,則伺服端100會進入下一步的檢查。When the client 200 selects the external communication button 411, the server 100 determines the house object 114 selected by the client 200 and determines whether the house object 114 is valid. The house item 114 may cause the house item 114 to be in an unreservable condition due to a transaction or other reason. Therefore, in order to avoid the situation where the client 200 makes an appointment but cannot view the house condition. Therefore, the servo terminal 100 further judges whether the state of the house object 114 is valid. When the house object 114 is invalid, the server 100 returns a prompt of the error message to the client 200. At the same time, the display unit 211 of the client 200 skips the error information. Conversely, when the house object 114 is valid, the server 100 will proceed to the next check.
接著,伺服端100會根據所選的房屋物件114所對應的目標端300是否為有效。一般而言,伺服端100可以依據目標端300所登錄的通訊種類發出一測試要求,並等待目標端300有無回應。若目標端300返回回應,則伺服端100可判定目標端300為有效。若是在特定時間內伺服端100未接獲目標端300的回應,則伺服端100將會發送錯誤資訊至客戶端200。此外,伺服端100也可以根據目標端300與客戶端200的相對距離,由伺服端100優先選擇目標端300。換句話說,當房屋物件對應有多個目標端300時,伺服端100可以從目標端300中選擇一個離客戶端200較近的出來。伺服端100對所選擇的目標端300進行前述的有效測試。若目標端300通過前述有效測試後,伺服器100則進入下述的通訊處理。Then, the server 100 will be valid according to the target end 300 corresponding to the selected house object 114. In general, the server 100 can issue a test request according to the type of communication that the target terminal 300 logs in, and wait for the target terminal 300 to respond. If the target terminal 300 returns a response, the server 100 can determine that the target terminal 300 is valid. If the server 100 does not receive the response of the target terminal 300 within a certain time, the server 100 will send an error message to the client 200. In addition, the server 100 can also preferentially select the target terminal 300 by the server 100 according to the relative distance between the target terminal 300 and the client 200. In other words, when the house object corresponds to the plurality of target terminals 300, the server 100 can select one of the target terminals 300 that is closer to the client 200. The server 100 performs the aforementioned effective test on the selected target terminal 300. If the target terminal 300 passes the aforementioned valid test, the server 100 enters the following communication process.
當伺服端100完成上述的檢查後,伺服端100調用通訊介面116並透過通訊介面116發送識別資訊至目標端300。所述的通訊介面116係為前文中的即時軟體的應用程式介面(Application Programming Interface,API)。伺服端100透過通訊介面116發送客戶端200的相關資訊至目標端300,其中識別資訊至少包括客戶端200的聯絡方式、可預約看屋的時間或其他資訊。After the server 100 completes the above check, the server 100 calls the communication interface 116 and transmits the identification information to the target terminal 300 through the communication interface 116. The communication interface 116 is the application programming interface (API) of the instant software in the foregoing. The server 100 sends the related information of the client 200 to the target terminal 300 through the communication interface 116. The identification information includes at least the contact manner of the client 200, the time when the house can be reserved, or other information.
目標端300接獲伺服端100所發送的識別資訊後,目標端300可以根據相關資料運行相應的即時通訊軟體並載入客戶端200的資訊。如此一來,目標端300可立即與客戶端200進行聯繫。客戶端200不需要自行新增通訊錄就可以新增客服人員的聯絡方式。After the target terminal 300 receives the identification information sent by the server 100, the target terminal 300 can run the corresponding instant messaging software according to the related data and load the information of the client 200. In this way, the target terminal 300 can immediately contact the client 200. The client 200 does not need to add an address book by itself to add a contact form of the customer service personnel.
當客戶端200選擇內建通訊按鈕412時,伺服端100的網鉤程序會運行聊天室程序510。於此同時,伺服端100也會發出通知至給客戶端200,使得客戶端200可以根據通知的內容連線至聊天室程序510。另外,伺服端100也會將識別資訊與交談要求發送至目標端300。目標端300也可以根據識別資訊與交談要求連線至聊天室程序510。When the client 200 selects the built-in communication button 412, the web hook program of the server 100 runs the chat room program 510. At the same time, the server 100 also sends a notification to the client 200 so that the client 200 can connect to the chat room program 510 according to the content of the notification. In addition, the server 100 also sends identification information and chat requests to the target terminal 300. The target terminal 300 can also be connected to the chat room program 510 based on the identification information and the conversation request.
除了前述的外部通訊外,本發明也可以透過伺服端100內部的聊天室功能。請參考第4A與4B圖所示,其係分別為本發明的內部聊天室的操作說明書。首先,客戶端200可以從物件列表頁面410中選擇任一房屋物件114與對應的內建通訊按鈕412。伺服端100隨後將會判斷前文所述的房屋物件114與客服人員是否有效。當伺服端100確認房屋物件114與客服人員為有效時,伺服端100運行聊天室程序510。伺服端100可以於物件列表頁面410中跳現對話框或另外開設對話視窗,使得客戶端200可以連線至聊天室程序510的對話框中。伺服端100發送識別資訊與交談要求至目標端300。目標端300接獲識別資訊後,除了可以得到客戶端200的相關資訊外,也可以根據識別資訊決定是否連接至伺服端100的聊天室程序510。In addition to the aforementioned external communication, the present invention can also pass through the chat room function inside the server 100. Please refer to the 4A and 4B drawings, which are respectively the operation manuals of the internal chat room of the present invention. First, the client 200 can select any of the house objects 114 and the corresponding built-in communication button 412 from the item list page 410. The server 100 will then determine whether the premises item 114 and the agent are valid as described above. When the server 100 confirms that the house item 114 and the agent are valid, the server 100 runs the chat room program 510. The server 100 can jump to the dialog box in the object list page 410 or otherwise open a dialog window so that the client 200 can connect to the dialog box of the chat room program 510. The server 100 transmits the identification information and the conversation request to the target terminal 300. After receiving the identification information, the target terminal 300 can determine whether to connect to the chat room program 510 of the server 100 according to the identification information, in addition to the related information of the client 200.
此外,客戶端200於透過前述連接於目標端300的過程中可選擇性的執行以下程序。請參考第5A圖所示,其係為本發明的預約時間的流程示意圖。於預約時間的處理包括以下步驟:In addition, the client 200 can selectively execute the following procedures in the process of connecting to the target terminal 300 through the foregoing. Please refer to FIG. 5A, which is a schematic flow chart of the appointment time of the present invention. The processing of the appointment time includes the following steps:
步驟S510:客戶端於本地行事曆程序中指定至少一時間區段;Step S510: The client specifies at least one time segment in the local calendar program;
步驟S520:將所指派的時間區段發送至目標端;Step S520: Send the assigned time segment to the target end;
步驟S530:目標端接獲時間區段後,目標端調用目標行事曆程序並判斷前述的時間區段是否存在待執行事件;Step S530: After the target end receives the time segment, the target end calls the target calendar program and determines whether there is an event to be executed in the foregoing time segment;
步驟S541:若時間區段中不存在待執行事件,則目標端將指派新的事件至時間區段中;以及Step S541: if there is no event to be executed in the time segment, the target end will assign a new event to the time segment;
步驟S542:若時間區段中存在待執行事件,則目標端觸發警示訊號。Step S542: If there is an event to be executed in the time zone, the target end triggers the warning signal.
首先,客戶端200於執行步驟230後,顯示單元221可以另顯示客戶端200的行事曆。在此將客戶端200的行事曆定義為本地行事曆610,目標端300的行事曆則定義為目標行事曆620。使用者可以透過輸入單元選擇可以看房的時間,在此將所選擇的時間稱為時間區段。接著,客戶端200將所選的時間區段透過前述的即時通訊軟體發送至目標端300。First, after the client 200 performs step 230, the display unit 221 can additionally display the calendar of the client 200. Here, the calendar of the client 200 is defined as a local calendar 610, and the calendar of the target 300 is defined as a target calendar 620. The user can select the time at which the room can be viewed through the input unit, and the selected time is referred to as a time segment. Then, the client 200 sends the selected time zone to the target terminal 300 through the aforementioned instant messaging software.
目標端300在接收到時間區段後,目標行事曆620畫面上會秀出所接收的時間區段。目標端300判斷位於時間區段中是否已存在待執行事件。待執行事件除了可以是但不限定為客服人員帶看房、洽談或委託,請參考第5B圖與第5C圖所示。After receiving the time segment, the target terminal 300 will display the received time segment on the target calendar 620 screen. The target end 300 determines whether there is an event to be executed in the time zone. The pending events may be, but are not limited to, customer service personnel with viewing, negotiation or commissioning, please refer to Figures 5B and 5C.
如果目標端300的時間區段中存在待執行事件,則目標行事曆620的畫面上會出現警示訊號。在第5C圖中,目標端300的行事曆右方表示客戶端200所勾選的時間,左方則表示客服人員選擇可預約的時段。在第5C圖的左方「O」表示客服人員可以接受預約的時段,「X」表示客服人員無法配合的時段。If there is an event to be executed in the time zone of the target terminal 300, a warning signal appears on the screen of the target calendar 620. In FIG. 5C, the right side of the calendar of the target terminal 300 indicates the time selected by the client 200, and the left side indicates the time period during which the agent selects the reservation. The "O" on the left side of Figure 5C indicates the time period during which the customer service staff can accept the appointment, and the "X" indicates the time period during which the customer service staff cannot cooperate.
客服人員可以選擇刪除原本的待執行事件,也可以拒絕在此一時間區段中加入新的事件(亦即客戶端200的看房時間)。反之,當目標端300的時間區段未排任何待執行事件時,目標端300可以將所接收的看房要求加入此一時間區段中。The agent can choose to delete the original pending event, or refuse to add a new event (ie, the viewing time of the client 200) in this time zone. Conversely, when the time segment of the target terminal 300 does not list any pending events, the target terminal 300 may add the received viewing request to the time segment.
本發明可透過上述應用在Line的網鉤程序的Line即時通訊的服務讓房仲服務能更更快解決客戶的問題,利用Line所提供平台資源並且結合台灣房屋的機器⼈人服務: 消費者可以在很短的時間內做完預約看屋的服務,相關業務人員即時可以與客戶聯聯絡,而透過專屬的Line帳號傳送位置資訊可以(a)查詢該地區實價登錄成交行行情;(b)即時提供該區的生活氛圍指數作為買售屋的參考,利用實價登錄結合台灣房屋得獎無數的生活氛圍指數,可以很快瞭解該地周邊的狀狀況,作為各項判斷的參考;(c)即時查詢該區優惠房貸專案;(d)提供最近社區與物件查詢服務。The present invention can enable the room secondary service to solve the customer's problem more quickly through the line instant messaging service of the line hook program of the above application, and utilizes the platform resources provided by the line and combines the robot service of the Taiwan house: the consumer can After completing the appointment and viewing service in a short period of time, the relevant business personnel can contact the customer immediately, and the location information can be transmitted through the exclusive Line account. (a) Check the actual price of the transaction in the area; (b) Instantly provide the living atmosphere index of the district as a reference for buying and selling houses, and use the real price to log in and combine the countless living atmosphere index of Taiwan houses to quickly understand the situation around the place, as a reference for various judgments; ) Instantly check the preferential housing loan project in the district; (d) Provide the latest community and object inquiry service.
承上所述,透過即時通訊所傳送的每個問題與資訊都會同步送至雲端中心內部的Robot & Machine Learn (Deep Learn)機制來作為語意與數據分析的基礎,結合語意分析(Semantic Analysis),機器人經由學習的過程可以理解自然語言的需求,並適時回饋有價值並且邏輯的資訊,未來將可大幅減少經紀人員回答問題的時間;再者,全台數千位的台灣房屋專業經紀人也可透過即時快問的Line服務,線上24小時回答客戶的問題,透過加密的聊天專區,回答該區域的房價,物件特色,社區問題等等,在這過程中,僅透過專屬的Line帳號,甚至不需要進入網站,就可以搜尋該地區的物件資料。As mentioned above, each problem and information transmitted through instant messaging will be sent to the Robot & Machine Learn (Deep Learn) mechanism inside the cloud center as the basis of semantics and data analysis, combined with Semantic Analysis. Through the process of learning, robots can understand the needs of natural language and give back valuable and logical information in a timely manner. The attempt will greatly reduce the time for brokers to answer questions. Moreover, thousands of Taiwanese professional house brokers can also Through the Line Service, you can answer the customer's questions online 24 hours a day, answer the price of the area, object features, community issues, etc. through the encrypted chat area. In this process, only through the exclusive Line account, or even not You need to go to the website to search for the object information in the area.
雖然本發明以前述之較佳實施例揭露如上,然其並非用以限定本發明,任何熟習相像技藝者,在不脫離本發明之精神和範圍內,當可作些許之更動與潤飾,因此本發明之專利保護範圍須視本說明書所附之申請專利範圍所界定者為準。While the present invention has been described above in terms of the preferred embodiments thereof, it is not intended to limit the invention, and the invention may be modified and modified without departing from the spirit and scope of the invention. The patent protection scope of the invention is subject to the definition of the scope of the patent application attached to the specification.
100‧‧‧伺服端100‧‧‧Server
111‧‧‧第一處理單元111‧‧‧First Processing Unit
112‧‧‧第一存儲單元112‧‧‧First storage unit
113‧‧‧第一網路傳輸單元113‧‧‧First network transmission unit
114‧‧‧房屋物件114‧‧‧House items
115‧‧‧物件目標對應表115‧‧‧ Object Target Correspondence Table
116‧‧‧通訊介面116‧‧‧Communication interface
200‧‧‧客戶端200‧‧‧Client
211‧‧‧顯示單元211‧‧‧Display unit
212‧‧‧輸入單元212‧‧‧ input unit
213‧‧‧定位單元213‧‧‧ Positioning unit
214‧‧‧第二處理單元214‧‧‧Second processing unit
215‧‧‧第二網路傳輸單元215‧‧‧Second network transmission unit
300‧‧‧目標端300‧‧‧ Target
311‧‧‧第三處理單元311‧‧‧ Third Processing Unit
312‧‧‧第三網路傳輸單元312‧‧‧ Third Network Transmission Unit
313‧‧‧輸入單元313‧‧‧Input unit
314‧‧‧顯示單元314‧‧‧Display unit
315‧‧‧第三儲存單元315‧‧‧ third storage unit
316‧‧‧定位單元316‧‧‧ Positioning unit
410‧‧‧物件列表頁面410‧‧‧object list page
411‧‧‧外部通訊按鈕411‧‧‧External communication button
412‧‧‧內建通訊按鈕412‧‧‧ built-in communication button
510‧‧‧聊天室程序510‧‧‧ Chat Room Procedure
610‧‧‧本地端行事曆610‧‧‧Local calendar
620‧‧‧目標行事曆620‧‧‧Target calendar
第1A圖係為本發明的架構示意圖。Figure 1A is a schematic diagram of the architecture of the present invention.
第1B圖係為本發明的物件目標對應表。Fig. 1B is a table of object correspondences of the present invention.
第2圖係為本發明的運作流程示意圖。Figure 2 is a schematic diagram of the operational flow of the present invention.
第3A圖係為本發明的內建通訊的操作示意圖。Figure 3A is a schematic diagram of the operation of the built-in communication of the present invention.
第3B圖係為本發明的內建通訊的訊號傳輸示意圖。Figure 3B is a schematic diagram of signal transmission of the built-in communication of the present invention.
第3C圖係為本發明的內建通訊的目標端與客戶端的通訊示意圖。The 3C figure is a schematic diagram of communication between the target end and the client of the built-in communication of the present invention.
第4A圖係為本發明的外部通訊的客戶端的介面示意圖。Figure 4A is a schematic diagram of the interface of the client of the external communication of the present invention.
第4B圖係為本發明的外部通訊的目標端的介面示意圖。Figure 4B is a schematic diagram of the interface of the target end of the external communication of the present invention.
第5A圖係為本發明的客戶預約看房的流程示意圖。Figure 5A is a schematic flow chart of the customer's appointment to view the room.
第5B圖係為本發明的客戶端行事曆操作的介面示意圖。Figure 5B is a schematic diagram of the interface of the client calendar operation of the present invention.
第5C圖係為本發明的目標端行事曆操作的介面示意圖。Figure 5C is a schematic diagram of the interface of the target end calendar operation of the present invention.
100‧‧‧伺服端 100‧‧‧Server
111‧‧‧第一處理單元 111‧‧‧First Processing Unit
112‧‧‧第一存儲單元 112‧‧‧First storage unit
113‧‧‧第一網路傳輸單元 113‧‧‧First network transmission unit
114‧‧‧房屋物件 114‧‧‧House items
115‧‧‧物件目標對應表 115‧‧‧ Object Target Correspondence Table
116‧‧‧通訊介面 116‧‧‧Communication interface
200‧‧‧客戶端 200‧‧‧Client
211‧‧‧顯示單元 211‧‧‧Display unit
212‧‧‧輸入單元 212‧‧‧ input unit
213‧‧‧定位單元 213‧‧‧ Positioning unit
214‧‧‧第二處理單元 214‧‧‧Second processing unit
215‧‧‧第二網路傳輸單元 215‧‧‧Second network transmission unit
300‧‧‧目標端 300‧‧‧ Target
311‧‧‧第三處理單元 311‧‧‧ Third Processing Unit
312‧‧‧第三網路傳輸單元 312‧‧‧ Third Network Transmission Unit
313‧‧‧輸入單元 313‧‧‧Input unit
314‧‧‧顯示單元 314‧‧‧Display unit
315‧‧‧第三儲存單元 315‧‧‧ third storage unit
316‧‧‧定位單元 316‧‧‧ Positioning unit
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TWI705409B (en) * | 2018-03-09 | 2020-09-21 | 林楠桂 | Online housing transaction method |
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