TWI587237B - Cloud management system and method of cloud - Google Patents

Description

Cloud store management and control system and method

The invention relates to a store management and control system and method, in particular to a cloud store management and control system and method for applying an automated cloud service.

For designers in industries such as hairdressing, beauty or styling, face-to-face services are needed to accumulate customers and build word of mouth. However, because new customers cannot know the designer's design style, it is often easy for customers and designers to lose customers because of the different feelings about the design style. It is not easy for designers to accumulate positive comments. Since there is no customer evaluation record, it is impossible to leave the designer's satisfactory design results. Furthermore, designers or stores and customers can only communicate via phone, FB or Line, and there is no systematic support to achieve effective interaction.

In addition, when the designer is serving the customer, it is easy to miss the customer who may want to make an appointment for the related service due to the inability to answer the phone or watch the mobile phone message. From the customer's point of view, you must wait for the designer to reply to the message to confirm whether the service is available. If the designer refuses, he has to re-book and waste the waiting time. In the perspective of store management, if the designer accepts the customer’s appointment, it is assumed that there are multiple customers booking the same time. In the paragraph, the store could not confirm in time whether there were enough seats in the store to provide services. Moreover, when the store designer indirectly arrives at the customer's appointment call during the holiday, and because there is no immediate reservation system, there is no way to determine whether the service can be served during that time. Due to the above situation analysis, because there is no consumption record, it is impossible to analyze customer consumption behavior based on consumption or interaction history.

Accordingly, it is an object of the present invention to provide a control system for a service store that addresses the deficiencies of the prior art.

The cloud store management and control system of the present invention is used by at least one store, a plurality of service personnel and a plurality of customers, and cooperates with a store terminal of the store, a terminal of each service personnel, and a customer terminal of each customer to provide a cloud, Instant and synchronous service, the system comprises a foreground processing module, a background processing module, a class database and a record database.

The foreground processing module receives the operation service, the scheduled date, and the code of the service personnel specified by the store terminal, each of the terminal terminals, or each of the customer terminals to be converted into a notification message. The background processing module receives the notification message, and the service personnel generates a schedule data by using the notification terminal to confirm whether the service can be provided on the predetermined date according to the notification message. The schedule database records the schedule data. The record database has a result data associated with the service content provided by each service personnel of the work schedule database for each customer, for accessing the services provided by the previous schedule Rong. The point-of-sale database has a consumption profile associated with the service content provided by each of the service personnel in the schedule database for each customer, for the store terminal to access all service personnel daily, weekly or per The amount of consumption of the service content provided by the month and the consumption analysis of all customers. More importantly, this cloud system includes extended customer terminals and terminal terminals. Stores can use the cloud store management and control system to achieve immediate and synchronized interactions and capture the information of the cloud community to achieve big data analysis.

In some implementations, the cloud store management control system further includes a portfolio database having at least one piece of work selected by the service personnel from the record database for the front panel module to The data is presented on the front page of the service staff.

In some implementations, the cloud store management control system further includes a bonus database, the background processing module receives an evaluation data issued by the customer by the customer terminal, converts to a bonus, and records the bonus. One of the dividend database belongs to the bonus information accumulated by the customer in the previous evaluation.

In some implementations, the background processing module of the cloud store management system further provides a marketing marketing push message to the store terminal according to the consumption history or consumption behavior of the consumption data of the customer terminals. Each of the terminal terminals or each of the customer terminals.

In some implementations, the cloud store management control system further includes a social network interaction module, and the social network interaction module can also capture each of the terminal terminals. A portfolio of materials published after login to post a social network message, or an evaluation data posted by any customer terminal to post a social network message.

The cloud store management and control system and method of the present invention have at least the following effects: after the customer sends the scheduling requirement for the service request, the cloud store management and control system provides the designer and the store to determine and establish an effective schedule in the schedule database by adjusting the schedule. Instant, synchronized scheduling data to optimize scheduling results. In addition, customers can learn their own modeling history by using the record database of previous schedules. In addition, the portfolio database selected by the designer in each schedule can attract new customers and effectively achieve the effect of accumulating customers and building word of mouth. More importantly, the store can use the cloud store management system to achieve immediate and simultaneous interaction with the client's terminal and designer's terminal. This is not available at current point of sale or terminal.

1‧‧‧Server

10‧‧‧User database

100‧‧‧Cloud Store Management System

11‧‧‧ Front desk processing module

12‧‧‧Background Processing Module

13‧‧‧Store processing module

14‧‧‧Community Network Interactive Module

2‧‧‧Subject terminal

201‧‧‧ main operation interface

201a‧‧‧Store information operation interface

201b‧‧‧Reservation operation interface

202a‧‧‧month calendar operation interface

202b‧‧‧Weekly calendar interface

202c‧‧‧ calendar operation interface

203‧‧‧Work operation interface

204‧‧‧Phone operation interface

205‧‧‧Service history operation interface

206‧‧‧Reservation of customer operation interface

21‧‧‧ Evaluation database

22‧‧‧ Bonus Database

23‧‧‧Record database

3‧‧‧Store terminal

301‧‧‧Store operation interface

31‧‧‧班表库

32‧‧‧Collection Database

33‧‧‧Point of Sale Database

34‧‧‧ marketing database

5‧‧‧Customer terminal

6‧‧‧Communication network

Other features and effects of the present invention will be apparent from the following description of the drawings, wherein: FIG. 1 is a system block diagram of an embodiment of the cloud store management and control system of the present invention; FIG. 2 to FIG. The embodiment has a schematic diagram of an operation interface of a terminal terminal; and FIG. 12 to FIG. 17 are schematic diagrams of an operation interface of a store terminal of the embodiment.

Referring to FIG. 1 , an embodiment of the cloud store management and control system 100 of the present invention is used by at least one service personnel, at least one customer, and at least one store, and cooperates with a store terminal 3 of the store, and a terminal 2 of the service personnel. A customer terminal 5 of the customer operates to provide cloud services, and the cloud store management system 100, the store terminal 3, the terminal 2 and the customer terminal 5 are connected to a communication network 6, and the messages are transmitted to each other via the communication network 6. For convenience of explanation, the service personnel of the embodiment may be, but not limited to, a hairdressing and beauty designer.

The cloud store management system 100 includes a user database 10, a foreground processing module 11, a background processing module 12, a store processing module 13, a social network interaction module 14, and an evaluation database 21. , a bonus database 22, a record database 23, a class database 31, a portfolio database 32, a point of sales (POS) database 33, and a sales database 34.

The user database 10 establishes the account and password of the customer, the service personnel and the store, and provides corresponding services according to the identity of the customer, the service personnel or the store owner, as explained below.

Customer service content includes: quick appointment & pre-communication. Conditional ordering (near, evaluation score), advanced query, evaluation query, store consumption & discount information, user record (consumption record / collection store & designer), appointment time change or cancellation and online consumption. In addition, it also includes: appointment reminder, store discount notice, designer feedback / Remind, remind users to organize hair, user reviews & bonuses, designer time changes, online stores (facilities & services), etc.

Service personnel's services include: previewing their own schedules and appointments, providing customer information, customer reviews, adjusting their schedules and appointments, previewing customer information, responding to reviews, maintaining personal information, and recording customer information.

The contents of the store's services include: customer evaluation of the evaluation database 21, customer bonus accumulation of the bonus database 22, schedules and reservations of the library database 31, and settlement/revenue/news of the sales point database 33 Data analysis and other data chart analysis, strategy and marketing recommendations, and the marketing of the marketing database 34 line of gold flow services.

The foreground processing module 11 receives the operation service specified by the store terminal 3, the terminal 2 or the customer terminal 5, the scheduled date, and the code of the service personnel, and converts it into a notification message. For example, the customer terminal 5 logs in and inputs relevant information such as date and code number on the website interface (not shown), that is, an instant message containing the foregoing information is generated and sent to the service personnel.

The background processing module 12 receives the notification message, and the service personnel generates a schedule data by using the notification terminal 2 to confirm whether the service can be provided on the predetermined date according to the notification message. For example, the service terminal of the service personnel 2 automatically generates a schedule after receiving the instant message to confirm whether to join the schedule or change the schedule. Then, the store processing module 13 receives the schedule information confirmed by the service personnel, and the store owner confirms whether there is a seat according to the schedule data by the store terminal 3, and if there is no seat, the reservation needs to be adjusted. The schedule data is generated by the date and notified to the service personnel. Finally, the schedule database 31 records the schedule information confirmed by both the service personnel and the store owner. If it is a service worker of the self-employed person, it is not necessary to go through the store confirmation, and the background processing module 12 directly responds to the notification after the scheduling to the customer terminal 5. In addition, the background processing module 12 can also actively provide the mediation marketing push message to the store terminal 3, the terminal terminal 2 or the customer terminal 5 according to the consumption history or consumption behavior of the consumption data of the customer terminal 5.

After the customer accepts the service of the service personnel according to the scheduling agreement, the result data associated with the service content provided in the schedule database 31 on the scheduled date may be stored in the record database 23 for subsequent review. The service content that has been provided for the previous schedule. For example, when accepting the designer's hairdressing service, the customer photographs the photos before and after the model and uploads them to the cloud record database 23, so that the record database 23 retains the modeling date and related photos.

The portfolio database 32 has at least one piece of work material selected by the service personnel from the record database 23 for the front panel module to present the work material to the front page of the service personnel. For example, the customer can set the permission to open the photo, let the designer select the more style of the photo as the designer's portfolio, and place it in the front-end website interface for other customers to use as a reference.

The background processing module 12 receives an evaluation data issued by the customer with the customer terminal 5 and converts it into a bonus. The bonus database 22 records a bonus data that belongs to the customer's previous evaluations. For example: after accepting the designer's hairdressing service, the customer base The styling release of the evaluation, in order to accumulate the designer's reputation, the customer itself can also enjoy the bonus to exchange or deduct points.

The social network interaction module 14 can retrieve a piece of folio data published after the login terminal 2 logs in to post a social network message, or an evaluation data posted after the customer terminal 5 logs in to publish a social network. The message, and the social network message can include the customer's evaluation data or the designer's portfolio, thereby opening up the designer's visibility and visibility.

The store's point of sale database 33 is configured to store a piece of consumption data associated with the service content provided on the scheduled date in the class database 31 for the store terminal 3 to access the service personnel on a daily basis. The amount of the service content that has been provided weekly or monthly. For example, the store has three designers each having a terminal 2, and after the designer completes the hairdressing service, the customer terminal 5 is provided by the terminal 2 to automatically deduct the electronic wallet, credit card or financial card in an inductive manner. The point-of-sale database 33 collects daily/weekly/monthly spending for all customers who provide services to achieve automated management functions. The following description will be made with reference to Fig. 1 .

Referring to FIG. 2, for example, a designer who is engaged in the management industry has a main operation interface 201, and the main operation interface 201 provides a personal setting function, including a designer's personal account number, basic information, store information, and appointment scheduling. Options such as table, daily schedule adjustment, service items, store settings, and system messages are available.

Referring to FIG. 3, the store information operation interface 201a is provided by the terminal terminal 2, and the store information operation interface 201a provides preset service settings and business hours. And the vacation and other pages, the default service setting page can provide service items and price settings.

Referring to FIG. 4, for the reservation operation interface 201b of the connection terminal 2, the reservation operation interface 201b can select to set the full-day vacation and the customizable reservation period.

Referring to FIG. 5, the monthly calendar operation interface 202a is provided by the terminal terminal 2, and the monthly calendar operation interface 202a can display the date of the month and the date and holiday of the appointment date in different colors, and the date can be selected to view the status of the reservation period. .

Referring to FIG. 6 , the calendar operation interface 202b is provided by the terminal terminal 2, and the calendar operation interface 202b can display the date of the week and the date and holiday of the reservation by different colors, and can select the date to view the reservation time. status.

Referring to FIG. 7, a calendar operation interface 202c is provided for the terminal terminal 2, and the date of the calendar operation interface 202c can be displayed, and the date and time of the reservation can be indicated by different colors, and the date can be selected to view the status of the reservation period. .

Referring to FIG. 8 , a work operation interface 203 is provided for the terminal terminal 2, and the work operation interface 203 is used to display the designer's design style, photos, introduction text, price, design time and the like, and can be deleted and modified by the designer. Editing of related content.

Referring to FIG. 9, a telephone operation interface 204 is provided for the terminal terminal 2. The telephone operation interface 204 provides a new reservation function for the friend list. The designer can input information about the reservation visitor, including: customer information and service items.

Referring to FIG. 10, a service history operation interface is provided for the terminal 2 205. The service history operation interface 205 can be used by the designer to edit related information of the provided service, including the date, cost, item, and photos before and after the service.

Referring to FIG. 11, a reservation client operation interface 206 is provided for the terminal terminal 2. The reservation client operation interface 206 can edit and evaluate the customer profile, and indicate service states including completed, canceled, and customer not present.

Referring to FIG. 12, which is a store operation interface 301 of the website of the store terminal 3, the store operation interface 301 has a reservation schedule, and the reservation schedule can display an appointment schedule period corresponding to each designer's own setting by the terminal 2.

Referring to FIG. 13 to FIG. 15, respectively, a drawing setting table, a segment drawing setting table and an advanced drawing setting table of the store operation interface 301 of the store terminal 3 are provided, and the store and the designer can follow the agreement. For the collection of fees, different settings are made.

Referring to FIG. 16, a one-page setting table provided by the store operation interface 301 of the store terminal 3 can provide the establishment of the order information including the customer consumption data, the service/product data, and the date setting data.

Referring to FIG. 17, an inventory management table provided by the store operation interface 301 of the store terminal 3 can provide the establishment of inventory data including the purchase list and the return list.

In summary, the cloud store management system 100 of the present invention has at least the following effects by the connection relationship between the store terminal 3, the service terminal of the service personnel 2, and the customer terminal 5 of the customer:

1. The store terminal 3 provides an effective mobile business experience for the store through a web interface that combines the designer's application with the client terminal 5 application and the cross-platform cloud software service.

2. The background processing module 12 provides the store terminal 3 to easily grasp customer reservations, evaluations, messages, and concerns.

3. The background processing module 12 provides an integration of the store terminal 3 in management, employee management, customer relationship management, and online marketing.

4. The background processing module 12 can provide the salary setting of the store terminal 3 to be flexible and simple, and can be adjusted at any time without being tied up by the manufacturer.

5. The background processing module 12 can provide customized push messages to customers, designers and stores, because there is no need to go through a telecommunications company such as a third party without any cost, such as: customer reservation automatic reminder push, customer Automatically push birthday messages, offers and event messages for free, or free push messages from internal staff.

6. The reservation processing system of the background processing module 12 is cloud-based, and does not miss the connection for 24 hours, and grasps the reservation status at any time.

7. The background processing module 12 can provide complete big data analysis, grasp the consumption behavior of VIP customers and provide the operator of the store.

8. After the customer sends the scheduled demand for the service by the customer terminal 5, the cloud store management and control system 100 provides the designer with the terminal 2, the store determines with the store terminal 3, and adjusts the schedule to the schedule database 31. Create effective schedule data to make rows The results are optimized.

9. Customers can learn their own styling history by using the record database of previous schedules.

10. The portfolio database 32 selected by the designer in each schedule can attract new customers and effectively achieve the effect of accumulating customers and establishing word of mouth, so that the object of the present invention can be achieved.

However, the above is only the embodiment of the present invention, and the scope of the invention is not limited thereto, and all the equivalent equivalent changes and modifications according to the scope of the patent application and the patent specification of the present invention are still The scope of the invention is covered.

1‧‧‧Server

10‧‧‧User database

100‧‧‧Cloud Store Management System

11‧‧‧ Front desk processing module

12‧‧‧Background Processing Module

13‧‧‧Store processing module

14‧‧‧Community Network Interactive Module

2‧‧‧Subject terminal

21‧‧‧ Evaluation database

22‧‧‧ Bonus Database

23‧‧‧Record database

3‧‧‧Store terminal

31‧‧‧班表库

32‧‧‧Collection Database

33‧‧‧Point of Sale Database

34‧‧‧ marketing database

5‧‧‧Customer terminal

6‧‧‧Communication network

Claims (8)

A cloud store management and control system for at least one store, a plurality of service personnel and a plurality of customers, and cooperates with a store terminal of the store, a terminal of each service personnel, and a customer terminal of each customer to provide cloud service The system includes: a front-end processing module, receiving the operation service, the scheduled date, and the code of the service personnel designated by the store terminal, each of the terminal terminals or each of the customer terminals to be converted into a notification message; The processing module receives the notification message, and the service personnel generates a schedule data by using the notification terminal to confirm whether the service can be provided on the predetermined date according to the notification message; and the schedule database records the schedule data. a record database having a result data associated with the service content provided by each of the service personnel in the work schedule database for each customer to provide access to the service content provided by the previous schedule; a point of sale data a library having a consumption profile associated with each of the service personnel in the schedule database for each of the service offerings provided by the customer; and The collection database has at least one piece of work selected by the service personnel from the record database, and is uploaded and opened by each customer, so that the foreground module presents the work material to the service personnel. The previous page; the connection between the cloud store management and control system and the terminal of the service personnel and the customer terminals of the customers to achieve immediate, synchronous and interactive effects. The cloud store management and control system of claim 1, wherein the background processing module further provides a marketing marketing push message to the store terminal according to the consumption history or consumption behavior of the consumption data of the customer terminals. The terminal terminal or each of the customer terminals. The cloud store management and control system of claim 1, further comprising a bonus database, the background processing module receiving an evaluation data issued by the customer by the customer terminal and converting into a bonus, and recording the bonus in the One of the bonus database belongs to the bonus data accumulated by the customer in the previous evaluation. The cloud store management and control system of claim 1 further includes a social network interaction module, and the social network interaction module can also retrieve a portfolio data published by each of the terminal terminals after login. Publish a social network message, or an evaluation data posted by any customer terminal after signing in to post a social network message. A cloud store management and control method for at least one store, a plurality of service personnel and a plurality of customers, and cooperates with a store terminal of the store, a terminal of each service personnel, and a customer terminal of each customer to provide cloud service The method includes the following steps: assembling a foreground processing module to receive a predetermined date specified by the customer terminal and a code of the service personnel, and converting the message into a notification message; and assembling a background processing module to receive the notification message for The service personnel use the notification terminal to confirm whether the service can be provided on the predetermined date according to the notification message, and generate a schedule data; assemble a schedule database to record the schedule data; and assemble a record database to store one And the service in the class database The information about the service related to the service content provided by the customer for the service content of the previous schedules; the distribution of a sales point database record 1 and the service personnel in the schedule database The consumption data associated with the service content provided by the customer; and the assembly of a portfolio database for at least one piece of work selected by the service personnel from the record database and uploaded and open by each customer For the front-end module to present the work material to the front page of the service personnel; the connection relationship between the cloud store management control system and the service terminal of the service personnel, and the customer terminal of the customer, To achieve instant, synchronized and interactive results. The cloud store management and control method according to claim 5, further comprising the steps of: assembling the background processing module to receive an evaluation data issued by the customer by the customer terminal, and converting it into a bonus; and assembling a bonus data The library records a bonus data that belongs to the customer's previous evaluations. The cloud store management and control method according to claim 5, further comprising the steps of: assembling the background processing module to actively provide a mediation marketing push message according to the consumption history or consumption behavior of the consumption data of the customer terminals The store terminal, each of the terminal terminals, or each of the customer terminals. The cloud store management and control method according to claim 5, further comprising the steps of: assembling a social network interaction module to retrieve a portfolio data published after the login terminal is logged in to publish a social network. Road message, or any customer An evaluation data posted after the terminal logs in to post a social network message.