TWI533242B - Service evaluation system having remote call service and method thereof - Google Patents

Description

Service evaluation system with remote call service and method thereof

A service evaluation system and method thereof, in particular, a service evaluation system with a remote call service and a method thereof.

With the development of technology, more and more digital information systems have been developed, and these digital information systems can provide specific services. For example, digital information systems that provide access control can provide companies, factories, libraries, dormitories, etc. The building's access control, the digital information system that provides attendance control can provide personnel attendance control, and the digital information system that provides service calls can provide users to call service personnel. These digital information systems can provide users with diversified digital information services.

The service call system can provide the requester to call the cleaning staff to organize the specific area, call the equipment maintenance personnel to check or repair the specific equipment, call the security personnel to maintain the patrol specific area, and even call the person to serve the disabled, etc., when the requester calls according to the demand After the service personnel, the server in the service call system will notify the corresponding service personnel, so that the service personnel go to the requester who issues the service call for service provision.

Although the current service call system provides the function of serving calls, most service call systems do not include a service confirmation mechanism, while a small number of service call systems use a manual method to provide a service confirmation mechanism, for example, to hire additional The customer service staff confirms to the requester whether the service personnel have arrived by mobile phone or other means, or sends additional appraisers to the requester for evaluation. Such a service confirmation mechanism cannot supervise the service personnel fairly and efficiently. The service quality of the service call system cannot be evaluated efficiently.

In summary, it can be seen that in the prior art, the problem that the current service call system cannot effectively supervise and evaluate the service quality has been long-term, and therefore it is necessary to propose an improved technical means to solve this problem.

In view of the prior art, there is a problem that the current service call system cannot effectively supervise and evaluate the quality of service, and the present invention discloses a service evaluation system with a remote call service and a method thereof, wherein:

The service evaluation system with remote call service disclosed by the present invention comprises at least: a client device for obtaining identification data of a requester, and for generating a call signal, a call signal and a requester's identification data or a requester Corresponding to the operation of the client device; the server provides a client device connection, and further includes: a servo transmission module, configured to receive the call signal transmitted by the client device, and to receive the requester transmitted by the client device The identification data; the personnel call module is configured to transmit the notification message to the service personnel according to the call signal; the timing module is configured to calculate the arrival time and the processing time, and the arrival time transmits the notification message to the servo transmission module for the personnel call module. The time elapsed after the group first receives the identification data of the service personnel. The processing time is the time when the servo transmission module receives the identification data of the service personnel for the first time until the identification data of the service personnel is received again; the evaluation processing module uses Calculate and record service evaluations based on at least the identification data of the service personnel, time of arrival, and processing time .

The method for evaluating a service of a remote call service disclosed by the present invention includes the following steps: the client device provides an operation screen according to the identification data of the requester; and the client device generates a corresponding call signal according to the operation of the requester; The server receives the call signal transmitted by the client device; the server transmits the notification message to the service personnel; the server receives the identification data of the service personnel obtained by the client device for the first time; the server calculates the arrival time, and the arrival time is the server The time when the notification message is transmitted to the first time the identification data is received; the server receives the identification data of the service personnel acquired by the client device again; the server calculates the processing time, and the processing time is the first time the server receives the identification data of the service personnel to receive the service again. The time passed by the identification data of the personnel; the server calculates the service evaluation data based on the identification data of the service personnel, the time of arrival and the processing time.

Another method for evaluating a service with a remote call service disclosed by the present invention includes the steps of: the client device generates a corresponding call signal by acquiring the identification data of the requester; and the server receives the transmission message transmitted by the client device. Call signal; after the server determines that the received call signal reaches a certain number of times, it sends a notification message to the service personnel; the server receives the identification data of the service personnel obtained by the client device for the first time; the server calculates the arrival time, and the arrival time is the server. Transmitting the notification message to the time when the identification data is first received; the server receives the identification data acquired by the client device again; the server calculates the processing time, and the processing time is the time elapsed after the server first receives the identification data to receive the identification data again; The server calculates the service evaluation data based on the identification data of the service personnel, the time of arrival, and the processing time.

The service evaluation system and method disclosed in the present invention are as above, and the difference from the prior art is that the present invention provides a requester to call a service personnel through a client device, and the service personnel need to pass through the client device after arriving at the site and completing the service. The identification data is transmitted to the server, so that the server calculates the arrival time and the processing time, and calculates the service evaluation data according to the identification data of the service personnel, the arrival time and the processing time, so as to solve the problems existing in the prior art, and can be achieved. Improve the quality of service provided by remote providers and assess the technical effectiveness of service personnel's personal performance.

The features and embodiments of the present invention will be described in detail below with reference to the drawings and embodiments, which are sufficient to enable those skilled in the art to fully understand the technical means to which the present invention solves the technical problems, and The achievable effects of the present invention.

The invention can provide the requester to call the service personnel, and calculate the service evaluation data according to the service time of the service personnel, thereby supervising and evaluating the service quality of the service personnel by the service evaluation data. The service evaluation data provided by the present invention may be the assessment data of the service personnel, the statistical data of the service items called by the requester, or a collection of any of the foregoing materials, but the invention is not limited thereto.

The system operation of the present invention will be described below with reference to the system architecture diagram of the service evaluation system with remote call service proposed by the present invention in "FIG. 1". As shown in "FIG. 1", the system of the present invention includes a client device 100 and a server 200.

The client device 100 is disposed at a place where the service is required, and after the identification data of the requester is obtained, the call signal is generated according to the operation of the requester to call the service personnel. The client device 100 further includes the RFID reader 110 and the touch device. Control screen 120, central processing unit 130, and device communication module 140.

The RFID reader 110 is embedded in the client device 100 and is responsible for reading the identification data of the requester and the service personnel from the RFID tag. The identification data read by the RFID reader 110 may represent the identity of the requester/service person, such as the identity card number, the student number, the service personnel number, etc., but the invention is not limited thereto. In general, the RFID tag that records the requester's identification data is embedded in the card to facilitate the use of the requester/service personnel, but the invention is not limited thereto.

The touch screen 120 is responsible for displaying an operation screen for providing a requester operation, and the operation screen displayed by the touch screen 120 includes an option indicating one or more service items, and the touch screen 120 also provides a requester to select one to be displayed on the operation screen. The option in which to select the service item represented by the selected option. Wherein, the service item proposed by the present invention is a work required by a specific service personnel, such as cleaning, patrolling, installing equipment, repairing equipment or environment, delivering specific items, even teaching, etc., but the service proposed by the present invention is not The above is limited.

It is particularly worth mentioning that the service items represented by the various options displayed in the operation screen may correspond to the identification data of the requester. In some embodiments, the operation screen includes one or more service items. Options can vary from requester to request. For example, some of the service items corresponding to the requester are cleaning and patrolling, and the service items corresponding to the requester of another part are installation equipment, maintenance equipment or environment, and even service items corresponding to other specific requesters are installed. In addition to equipment, service equipment or the environment, it may also include delivery of specific items and the like.

After the requester selects one of the plurality of options indicating the respective service items, the touch screen 120 ends the display of each option indicating the service item and displays the service map corresponding to the service item indicated by the selected option. Show and provide service personnel to press or hold for a period of time.

The central processing component 130 is responsible for generating a call signal corresponding to the service item based on the service item represented by the selected option. The call signal generated by the central processing unit 130 corresponds to the requester's identification data or to the requester's option to operate the representative service item selected by the touch screen 120.

The device communication module 140 is responsible for transmitting the call signal generated by the central processing unit 130 to the server 200, and is responsible for transmitting the option indicating the service item displayed on the touch screen 120 after being pressed or long-pressed for a certain period of time. The identification data of the service personnel read by the RFID reader 110 is sent to the server 200. The timing at which the RFID reader 110 reads the identification data of the service personnel may be before or after the option indicating the service item is pressed by the service personnel or pressed by the service personnel for a certain period of time.

When transmitting the call signal to the server 200, the device communication module 140 usually transmits the identification code of the client device 100 or the location data indicating the location of the client device 100 to the server 200.

In addition, the client device 100 may also include an attachable sensor 190, which may sense whether the requester has made any action before the client device 100, so that the central processing component senses at the sensor 190. After there is a requester who made the action, the client device 100 is woken up, causing the client device 100 to end the sleep. As such, the client device 100 can have a sleep function to conserve power.

The server 200 provides one or more client device 100 connections and can calculate service assessment data. The server 200 further includes a servo transmission module 240, a personnel call module 260, a timing module 270, and an evaluation processing module 280.

The servo transmission module 240 is responsible for receiving the call signal transmitted by the client device 100, and for receiving the identification data of the requester transmitted by the client device 100 and the identification data of the service personnel.

The personnel call module 260 is responsible for transmitting a notification message to the service personnel, and the service personnel corresponds to the service item indicated by the call signal received by the servo transmission module 240. Among them, each service item does not have to have one or more service personnel.

In general, the personnel call module 260 can read the call data of the service personnel corresponding to the service item indicated by the call signal according to the service item indicated by the call signal, and send a notification message according to the read call data. service personnel. The personnel call module 260 can read the call data of the service personnel to the built-in internal database or the database outside the server 200.

The call data read by the personnel call module 260 can be a mobile phone number, an instant messaging account, etc., that is, the personnel call module 260 can immediately transmit a notification message to the service personnel by means of a short message or an instant message.

In addition, if the servo transmission module 240 receives the identification code of the client device 100 or the location data indicating the location of the client device 100, the personnel call module 260 may receive the client device 100 according to the servo transmission module 240. The identification code or the location data indicating the location of the client device 100 determines the location of the client device 100, and adds the determined location of the client device 100 to the notification message transmitted to the service personnel, or transmits the notification message to A service person corresponding to the location of the client device 100.

In the case where the notification message does not include the location of the client device 100, the person call module 260 corresponds to the identification code of the client device 100 or the location data indicating the location of the client device 100, in addition to the call signal. In addition to the service items indicated by the call signals received by the servo transmission module 240, the service personnel also correspond to the location of the client device 100, that is, each service personnel has a specific service location.

It is particularly worth mentioning that the personnel call module 260 does not necessarily need to transmit a notification message immediately after the servo transmission module 240 receives the call signal, and the personnel call module 260 can also determine that the servo transmission module 240 receives the notification message. After the call signal reaches a certain amount, the notification message is sent to the service personnel.

The timing module 270 is responsible for calculating the arrival time. The arrival time calculated by the timing module 270 transmits a notification message to the personnel call module 260 to the servo transmission module 240 for the first time to receive the identification data of the service personnel transmitted by the client device 100. The elapsed time, that is, the timing module 270 starts to calculate the arrival time after the personnel call module 260 transmits the notification message and the service personnel until the servo transmission module 240 first receives the notification of the notified service personnel. Information up to now.

The timing module 270 is also responsible for calculating the processing time. The processing time calculated by the timing module 270 is that the servo transmission module 240 first receives the identification data of the service personnel transmitted by the client device 100 until the client device 100 transmits the identification data again. The time elapsed by the service personnel's identification data, that is, the timing module 270 starts to calculate the processing time after the servo transmission module 240 first receives the identification data of the notified service personnel, until the servo transmission module 240 again Until the identification of the notified service personnel is received.

The evaluation processing module 280 is responsible for calculating the service evaluation data according to the identification data of the service personnel received by the servo transmission module 240, the arrival time calculated by the timing module 270, and the processing time, and calculating the service evaluation. After the data is stored, the service assessment information is used as a basis for monitoring and evaluating the service quality of the service personnel.

In general, the evaluation processing module 280 can calculate the service evaluation according to the identification data of each service personnel recorded in a period of time, the time of each service personnel calculated by the timing module 270, and the processing time. data. The evaluation processing module 280 can calculate the evaluation score according to the predetermined arrival time and the processing time and each attendance time and processing time of each service personnel, and perform statistical analysis on each evaluation score to generate a service evaluation. The information is not limited to the calculation of the service evaluation data. For example, the evaluation processing module 280 can also calculate the arrival time/processing time of each service personnel. The service personnel each time the arrival time/processing time is counted, and the relative evaluation score is given after the statistics, and finally the service evaluation data is generated based on the evaluation score.

Next, the operation system and method of the present invention will be explained in the first embodiment, and please refer to the flowchart of the method for evaluating the service of the remote call service proposed by the present invention in "2A". In this embodiment, if the client device 100 is in an idle state, the client device 100 will be able to display the current date and time in the display screen 410 of the touch screen 120 as shown in FIG. 4A. The 420 also displays the location name of the client device 100, such as a public area such as a toilet, a hall, a stairwell, and a hallway.

Assuming that the client device 100 is installed in the toilet, when the user of the toilet wishes to perform cleaning, the user of the toilet can move to the client device 100 as a requester for cleaning the toilet. If the client device 100 of the present embodiment further includes the sensor 190, the sensor 190 may sense that the requester gradually moves to the client device 100 during the process of the requester moving to the front of the client device 100. Therefore, the central processing component 130 of the client device 100 can wake up the client device 100 according to the sensing signal of the sensor 190 (step 301).

After the user of the toilet moves to the front of the client device 100, the user of the toilet can bring his IC identification card 500 to the client device 100 as shown in "FIG. 4B", when the IC identification card 500 and the client After less than a certain distance between the devices 100, the RFID reader 110 in the client device 100 will be able to read the data recorded by the RFID tag embedded in the IC identification card 500, in this embodiment, by the RFID reader. The information read is also the identification data of the toilet user.

After the RFID reader 110 in the client device 100 reads the identification data of the requester (the toilet user), the client device 100 can provide the requester corresponding to the identification data read by the RFID reader 110. The screen is operated (step 310), and the central processing component 130 of the client device 100 can also generate a corresponding call signal in accordance with the requester's operation (step 320a).

In this embodiment, as shown in the flow of "FIG. 2B", after the RFID reader 110 reads the identification data of the requester (step 312), the central processing unit 130 of the client device 100 can be based on the RFID. The identification data read by the reader 110 determines the corresponding service item, that is, the service item that the requester can call, and then the display screen 410 of the touch screen 120 can display the operation screen, which is displayed by the touch screen 120. The operation screen includes an option (step 316) indicating the service item determined by the central processing unit 130 to provide an operation for the requester to select an option to represent the service item (step 321). If the service item determined by the central processing unit 130 is a cleaning, patrol, inspection device, and delivery item, the operation screen displayed on the display screen 410 including the options 611 to 614 indicating the service item may be as shown in FIG. 4C. Shown.

Then, the requester can select the "sweep" option 611 in the operation screen. Thus, the central processing component 130 of the client device 100 can determine that the requester selects "cleaning" according to the position at which the requester performs a pressing operation on the touch screen 120. Option 611, therefore, a call signal corresponding to option 611 can be generated (step 325), that is, a call signal indicating "cleaning". At the same time, after the requester can select the "sweep" option 611 in the operation screen, the display screen 410 of the touch screen 120 can end the display of the operation screen and display the service item "clean" indicated by the selected option. The corresponding service icon 621 is as shown in "Fig. 4D".

After the central processing component 130 of the client device 100 generates a corresponding call signal according to the operation of the touch screen 120 (step 320a), the device communication module 140 of the client device 100 may generate the central processing component 130. The call signal and the identification code of the client device 100 are transmitted to the server 200.

After the servo transmission module 240 of the server 200 receives the call signal transmitted by the client device 100 (step 330) and the identification code of the client device 100, the personnel call module 260 of the server 200 may be in accordance with the client device 100. The identification code determines the location of the client device 100. In this embodiment, it is assumed that the person call module 260 reads the location of the corresponding client device 100 according to the identification code of the client device 100 by using the correspondence table.

Similarly, after the servo transmission module 240 of the server 200 receives the call signal transmitted by the client device 100 (step 330), the personnel call module 260 of the server 200 can transmit a notification message to the service personnel (step 345). In this embodiment, it is assumed that the personnel call module 260 first searches for the service personnel corresponding to the service item in the database according to the service item corresponding to the call signal received by the servo transmission module 240, and reads and services. The call data corresponding to the service personnel of the project, because the service item corresponding to the call signal in this embodiment is “cleaning”, the personnel call module 260 reads the call information of the service personnel responsible for cleaning, such as the mobile phone number/ The instant messaging account uses the read call data to transmit the notification message including the location of the client device 100 to the corresponding service personnel in a short message/instant message manner. In addition, the personnel call module 260 can also search the database for the service personnel corresponding to the service item and the location of the client device 100, and use the readout after reading the call data of the corresponding service personnel. The call data transmits the notification message to the corresponding service personnel in the form of a short message/instant message, and thus, the transmitted notification message may not include the location of the client device 100.

At the same time, after the personnel call module 260 of the server 200 transmits a notification message to the service personnel (step 345), the timing module 270 of the server 200 records the current time.

After the service personnel receives the notification message, the service personnel will go to the location of the client device 100 that sends the call signal, that is, go to the toilet. When the service personnel arrive at the toilet, the display screen of the touch screen 120 of the client device 100 can be pressed. The service icon 621 corresponding to the service item "sweep" displayed in 410, and the IC identification card of the client device 100 is brought close to the client device 100, so that the RFID reader 110 of the client device 100 can read the embedded IC identification. Identification data recorded by the RFID tag in the card.

After the RFID reader 110 of the client device 100 reads the identification data of the service personnel pressing the service icon 621, the device communication module 140 of the client device 100 can read the service read by the RFID reader 110. The identification data of the person is transmitted to the server 200.

After the servo transmission module 240 of the server 200 receives the identification data of the service personnel transmitted by the client device 100 (step 350), the timing module 270 of the server 200 records the current time again and records according to the previous record. The time and the current time calculate the attendance time of the service personnel (step 381), that is, the timing module 270 calculates the server's personnel call module 260 to transmit a notification message to the service personnel (issuing the request) to the service personnel. The time elapsed after the service icon (the service personnel arrive at the requestor's location) of the corresponding service item is pressed on the touch screen 120 of the client device 100 as the presence time.

After the service personnel presses the service icon corresponding to the service item and causes the RFID reader 110 of the client device 100 to read the identification data of the service personnel, the service personnel can start the service, in this embodiment, that is, Start cleaning the toilet.

After the service personnel finishes cleaning, the client device 100 will perform a specific operation on the display screen 410 of the touch screen 120 by the client device 100 as shown in the flow of FIG. 2C (step 361), for example, , long press the service icon corresponding to the service item "clean" for 621 three seconds, or double click (double click) the service icon 621 corresponding to the service item "cleaning", etc., and bring the IC identification card closer to the client device 100 again. So that the RFID reader 110 of the client device 100 can read the identification data of the service personnel again, so that the device communication module 140 of the client device 100 can read the RFID reader 110 to the service personnel again. The identification data is transmitted to the server 200 (step 365).

After the servo transmission module 240 of the server 200 receives the identification data of the service personnel transmitted by the client device 100 again (step 370), the timing module 270 of the server 200 is based on the time of the second recording and the current time. The processing time of the service personnel is calculated (step 385), that is, the timing module 270 calculates a service icon for the service personnel to press the corresponding service item on the touch screen 120 of the client device 100 (the service personnel arrive at the requester) The time elapsed until the service personnel presses/double-clicks the service icon (the service personnel completes the service item) of the corresponding service item on the touch screen 120 of the client device 100 as the processing time.

After the attendance time and the processing time of the service personnel of the various service items reach a certain number, the evaluation processing module 280 of the server 200 can calculate the service evaluation according to the identification data, the arrival time and the processing time of the service personnel of each service item. Information (step 390). In this embodiment, the evaluation processing module 280 can calculate the evaluation score according to the predetermined arrival time/processing time and each attendance time/processing time of each service personnel, and perform statistical analysis on each evaluation score. After the service assessment information is generated. In this way, the service evaluation data can be used to supervise and evaluate the service quality of service personnel, and even to evaluate the service items that do not need to be provided.

In the above embodiment, if the server is in the process of cleaning the toilet by the service personnel, another requester approaches the IC identification card 500 to the client device 100, so that the client device 100 reads the IC embedded in the requester. After identifying the identification data recorded by the RFID tag in the certificate, the operation screen corresponding to the requester is provided according to the read identification data (step 310), and the operation of selecting the option of the service item "patrol" according to the requester's selection is generated. After the call signal corresponding to the service item "patrol" (step 320a), the display screen 410 of the touch screen 120 of the client device 100 simultaneously displays the service icon 621 corresponding to the service item "cleaning" and the service item "patrol". The corresponding service icon 622 is as shown in "figure 5".

In this way, after the service personnel responsible for the cleaning arrive at the location set by the client device 100 and complete the service project, the service icon 621 corresponding to the service item "cleaning" needs to be pressed or long pressed, and the service personnel responsible for the patrol are It is necessary to press or long press the service icon 622 corresponding to the service item "patrol".

Next, the operation system and method of the present invention will be explained in the second embodiment, and the flow of "3rd drawing" will be referred to.

In the present embodiment, assuming that the client device 100 is set in the classroom, after the student comes to the classroom, the student (requester) can bring his or her student ID to the client device 100, so that the RFID reading in the client device 100 is made. The retriever 110 will be able to read the student number (student's identification material) recorded by the RFID tag embedded in the student ID card.

After the RFID reader 110 in the client device 100 reads the identification data of the requester (student's student number), the client device 100 can generate a corresponding call according to the identification data read by the RFID reader 110. Signal (step 320b). In this embodiment, after the RFID reader 110 reads the identification data of the requester, the central processing component 130 of the client device 100 generates a representation according to the identification data read by the RFID reader 110. Call signal for class. Next, the device communication module 140 of the client device 100 can transmit the call signal generated by the central processing unit 130 and the location data indicating the location of the client device 100, such as the classroom number, to the server 200.

After the servo transmission module 240 of the server 200 receives the call signal transmitted by the client device 100 (step 330) and the location data indicating the location of the client device 100, the personnel call module 260 of the server 200 can first determine the servo. Whether the number of times the transmission module 240 receives the call signal reaches a certain number of times within a certain period of time (step 341). In this embodiment, the personnel call module 260 can determine whether the call signal transmitted by the same client device 100 by the servo transmission module 240 within 30 minutes has reached a certain number of times, and if not, the personnel call module 260 temporarily does not transmit a notification message to avoid a misjudgment caused by a small number of students; and if the person call module 260 determines that the number of times the call signal transmitted by the same client device 100 is received reaches a certain number of times within a certain period of time, the personnel The call module 260 will transmit a notification message to the service personnel, that is, to transmit a notification signal to the instructor who is going to attend the classroom corresponding to the classroom number (step 345), thereby reminding the instructor to attend the classroom. In this embodiment, it is assumed that the personnel call module 260 of the server 200 first searches the database outside the server 200 for the class table of the classroom corresponding to the classroom number, and reads out from the class table according to the current time. Now, the teacher who needs to be in the classroom and search for the call information of the instructor in the internal database, use the read call information to send a notification message to the instructor in the form of a newsletter/instant message.

After the instructor receives the notification message, the instructor will go to the client device 100 that sends the call signal, that is, go to the classroom to attend the class, and when the instructor arrives in the classroom, the display of the touch screen 120 of the client device 100 can be pressed. The service icon corresponding to the service item "teaching" displayed in the screen 410 is brought close to the client device 100, so that the RFID reader 110 of the client device 100 can read the embedded IC. Identifying the identification data recorded by the RFID tag in the card, so that the device communication module 140 of the client device 100 can transmit the identification data of the service personnel (the identification data of the instructor) read by the RFID reader 110 to the servo. 200. Then, the instructor can start the class.

After the instructor completes the teaching, the instructor needs to perform a specific operation on the display screen 410 of the touch screen 120 of the client device 100 (step 361), for example, long press the service icon corresponding to the service item "teaching". Two seconds, or double-click the service icon corresponding to the service item "teaching", and the IC identification card is again brought closer to the client device 100, so that the RFID reader 110 of the client device 100 can read the service personnel again. The identification data enables the device communication module 140 of the client device 100 to transmit the identification data of the instructor read by the RFID reader 110 to the server 200 (step 365).

After the servo transmission module 240 of the server 200 receives the identification data of the service personnel transmitted by the client device 100 (step 350, step 370), the timing module 270 of the server 200 records the current time and according to the previous The recorded time and the current time calculate the attendance time or processing time of the service personnel (step 381, step 385).

After the end of the semester, the evaluation processing module 280 of the server 200 can calculate the service evaluation data according to the identification data of each instructor, the arrival time, and the processing time (step 390). In this way, the quality of teaching (service) can be monitored and evaluated by the service assessment data.

In summary, it can be seen that the difference between the present invention and the prior art is that the requester is provided to the service personnel through the client device, and the service personnel need to transmit the identification data to the server through the client device after arriving at the scene and completing the service. The technical means for calculating the arrival time and the processing time by the server and calculating the service evaluation data according to the identification data of the service personnel, the arrival time and the processing time, and the technical service can solve the current service call existing in the prior art. The system cannot effectively supervise and evaluate the quality of service, and thus achieve the quality of service that improves the service provided by the remote, and evaluates the technical effectiveness of the individual performance of the service personnel.

Furthermore, the service evaluation method for the remote call service of the present invention can be implemented in hardware, software or a combination of hardware and software, or can be implemented in a centralized manner in a computer system or distributed in different components. The decentralized implementation of interconnected computer systems.

While the embodiments of the present invention have been described above, the above description is not intended to limit the scope of the invention. Any modification of the form and details of the practice of the present invention, which is a matter of ordinary skill in the art to which the present invention pertains, is a patent protection of the present invention. range. The scope of the invention is to be determined by the scope of the appended claims.

100. . . Client device

110. . . RFID reader

120. . . Touch screen

130. . . Central processing component

140. . . Device communication module

190. . . Sensor

200. . . server

240. . . Servo transmission module

260. . . Personnel call module

270. . . Timing module

280. . . Evaluation processing module

410. . . Display screen

420. . . LED display

500. . . IC identification card

611~614. . . Option

621~622. . . Service icon

Step 301: The client device wakes up the client device after sensing the action of the requester.

Step 310: The client device provides an operation screen according to the identification data of the requester.

Step 312: The client device obtains the identification data of the requester.

Step 316: The client device displays an operation screen, and the operation screen includes an option indicating a service item corresponding to the requester's identification data.

Step 320a, the client device generates a corresponding call signal according to the operation of the requester.

Step 320b: The client device generates a corresponding call signal according to the identifier of the requester.

Step 321 The client device provides an option to select a service item.

Step 325: The client device generates a corresponding call signal according to the service item indicated by the option selected by the requester.

Step 330: The server receives the call signal transmitted by the client device.

Step 341: The server determines whether the received call signal reaches a certain number of times.

Step 345 The server sends a notification message to the service personnel.

Step 350: The server first receives the identification data of the service personnel obtained by the client device.

Step 361 The client device provides a service personnel to perform specific operations.

Step 365‧‧‧ The client device transmits the identification data of the service personnel to the server after the service personnel complete the specific operation

Step 370‧‧‧ The server receives the identification data acquired by the client device again

Step 381‧‧‧ The server calculates the arrival time, and the arrival time is the time elapsed after the notification message is transmitted to the first time the service personnel's identification data is received.

Step 385‧‧‧ The server calculates the processing time, which is the time elapsed since the first time the service personnel's identification data is received and the service personnel's identification data is received again.

Step 390‧‧‧ The server calculates the service evaluation data based on the identification data of the service personnel, the time of arrival and the processing time

FIG. 1 is a structural diagram of a service evaluation system with remote call service according to the present invention.

FIG. 2A is a flowchart of a service evaluation method with a remote call service according to the present invention.

FIG. 2B is a flow chart showing a detailed method for providing operation and generating a call signal by the client device provided by the present invention.

FIG. 2C is a flow chart showing a detailed method for transmitting identification data of a service personnel by the client device according to the present invention.

FIG. 3 is a flow chart of another service evaluation method with remote call service according to the present invention.

4A to 4D are schematic diagrams showing a continuous display screen of the client device according to the operation of the requester and the service personnel according to the embodiment of the present invention.

FIG. 5 is a schematic diagram of a display screen for requesting multiple services at the same time according to an embodiment of the present invention.

Step 301: The client device wakes up the client device after sensing the action of the requester.

Step 310: The client device provides an operation screen according to the identification data of the requester.

Step 320a, the client device generates a corresponding call signal according to the operation of the requester.

Step 330: The server receives the call signal transmitted by the client device.

Step 345 The server sends a notification message to the service personnel.

Step 350: The server first receives the identification data of the service personnel obtained by the client device.

Step 370: The server receives the identification data acquired by the client device again.

Step 381 The server calculates the arrival time, and the arrival time is the time elapsed after the notification message is transmitted to the first time the service personnel's identification data is received.

Step 385: The server calculates the processing time, and the processing time is the time elapsed after receiving the identification data of the service personnel for the first time to receiving the identification data of the service personnel again.

Step 390: The server calculates the service evaluation data according to the identification data of the service personnel, the time of arrival, and the processing time.

Claims (10)

A service evaluation method with a remote call service, the method comprising at least the following steps: a client device obtains a requester's identification data, and generates a corresponding one of the call signals according to the requester's operation; a server receives Sending a notification message to a service personnel when the call signal is transmitted by the client device, and starting to calculate a time of arrival; the client first obtains the identification data of the service personnel; the server receives the customer for the first time. When the identification information of the service personnel obtained by the terminal device is stopped, the calculation of the arrival time is stopped, and a processing time is started; the client obtains the identification data of the service personnel again; the server receives the client device again. When the identification information of the service personnel is obtained, the processing time is stopped; and the server calculates and records a service evaluation data according to the identification data of the service personnel, the arrival time, and the processing time. The method for evaluating a service of a remote call service as described in claim 1, wherein the step of the server receiving the identification data of the service personnel obtained by the client device further comprises the client device providing the service The step of the person performing a specific operation and transmitting the identification data of the service personnel to the server after the service personnel complete the specific operation. The method for evaluating a service of a remote call service according to claim 1, wherein the step of generating the corresponding call signal according to the operation of the requester is to display an operation screen, where the operation screen includes the representation and the Requester's knowledge The other item corresponds to at least one service item option, and the corresponding service item is generated according to one of the service items indicated by the option selected by the requester. A service evaluation method with a remote call service, the method comprising at least the following steps: a client device obtains at least one requester's identification data, and generates a corresponding one of the call signals according to the requester's operation; Receiving the call signal transmitted by the client device; the server determines that the call signal is received a certain number of times, transmits a notification message to a service personnel, and starts calculating a time of arrival; the client obtains the service for the first time. The identification data of the personnel; when the server first receives the identification data of the service personnel obtained by the client device, stops calculating the arrival time and starts calculating a processing time; the client obtains the identification of the service personnel again. Data; the server stops calculating the processing time when receiving the identification data of the service personnel acquired by the client device; and the server is based on the identification data of the service personnel, the arrival time, and the processing time Calculate and record a service assessment data. A service evaluation system with a remote call service, the system at least comprising: a client device for obtaining identification data of a requester, and for generating a corresponding call signal according to the operation of the requester, and Transmitting the call signal; and a server providing the client device connection, further comprising: a servo transmission module for receiving the transmission by the client device The call signal and the identification data of the requester; a personnel call module for transmitting a notification message to the service personnel according to the call signal; a timing module for calculating a time of arrival and a processing time, The time of arrival is that the personnel call module transmits the notification message to the service personnel to the time when the servo transmission module first receives the identification data of the service personnel obtained by the client, and the processing time is the servo transmission. The time when the module first receives the identification information of the service personnel to receive the identification data of the service personnel that the client re-acquires; and the evaluation processing module is configured to determine at least the identification data of the service personnel A service evaluation data is calculated and recorded at the time of arrival and the processing time. The service evaluation system with a remote call service as described in claim 5, wherein the client device further comprises: an RFID reader for reading the identification data of the requester, and for reading Taking the identification information of the service personnel; a touch screen for displaying an operation screen, the operation screen includes an option indicating at least one service item corresponding to the requester's identification data, and providing the requester to select and display the One of the options of the service item, and a service icon corresponding to the one of the service items indicated by the selected option, and providing the service personnel to press or press; a central processing component for One of the service items indicated by the selected option generates the corresponding call signal; and a device communication module for transmitting the call signal to the server, and for transmitting the service personnel read by the RFID reader after the service icon is pressed or long pressed for a period of time Identification data to the server. The service evaluation system with a remote call service as described in claim 5, wherein the client device is further configured to transmit an identifier of the client device or a location data indicating a location of the client device, The personnel call module is further configured to transmit the notification message to the service personnel according to the call signal and the identifier/location data of the client device. The service evaluation system with a remote call service according to claim 5, wherein the personnel call module reads a call data of the service personnel from a database, and transmits the call data according to the call data. The notification message is sent to the service personnel, wherein the service personnel corresponds to one of the service items corresponding to the call signal. The service evaluation system with remote call service as described in claim 5, wherein the service evaluation data is the assessment data of the service personnel and/or the statistical data of the service items called by the requester. The service evaluation system with remote call service as described in claim 5, wherein the personnel call module is further configured to transmit the notification message to the service personnel after determining that the call signal reaches a certain amount.