CN103106549B - System and method thereof are assessed in the service of tool remote call service - Google Patents
System and method thereof are assessed in the service of tool remote call service Download PDFInfo
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- CN103106549B CN103106549B CN201110356706.8A CN201110356706A CN103106549B CN 103106549 B CN103106549 B CN 103106549B CN 201110356706 A CN201110356706 A CN 201110356706A CN 103106549 B CN103106549 B CN 103106549B
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Abstract
System and method thereof are assessed in the service of a kind of tool remote call service, its operation by the client terminal device foundation requestor at far-end produces corresponding calling signal, and be sent to server, server goes to service according to calling signal notification service personnel, and the identification data provided after arriving client terminal device according to attendant, and attendant completes the rear confirmation signal that provides of service, add up and calculate the respective services that service call completes period to service and assess the technological means of data, the service quality that far-end provides service can be improved further, and reach the technology effect assessing attendant's Individual Performance.
Description
Technical field
System and method thereof are assessed in a kind of service, and system and method thereof are assessed in the service referring in particular to the service of a kind of tool remote call.
Background technology
Along with the development of science and technology, increasing digital information system is developed, and these digital information systems can provide specific service, such as: provide the digital information system of gate inhibition's management and control can provide gate inhibition's management and control of the buildings such as company, factory, library, dormitory, there is provided the digital information system of management and control of turning out for work can provide attendance management and control, there is provided the digital information system of service call can provide user's call service personnel, these digital information systems can provide the Digital Information Service of user's diversification.
The system of service call can provide requestor to call out cleanup crew and arrange specific region, calling device maintainer checks or keeps in repair specific equipment, calling Security Officer maintains patrol specific region, even can call out personnel service somatopsychic disturbance person etc., after requestor is according to demand call service personnel, server in service calling system will notify corresponding attendant, and attendant being gone to send the requestor place of service call to carry out service provides.
Although current service calling system provides the function of service call, but most service calling system does not comprise service confirmation mechanism, the service calling system of small part is then use artificial mode to provide service confirmation mechanism, such as, employ extra contact staff whether to show up to requestor's confirmed service personnel with mobile phone or other modes, or send extra examination personnel to assess to requestor place, such service confirmation mechanism also cannot fair efficient supervisory service personnel, also the service quality of service calling system cannot efficiently be assessed.
In sum, there is current service calling system since known prior art is medium-term and long-term always and cannot effectively supervise and the problem assessing service quality, be therefore necessary the technological means proposing to improve, solve this problem.
Summary of the invention
Because prior art exists current service calling system and cannot effectively supervise and the problem assessing service quality, system and method thereof are assessed in the service that the present invention discloses the service of a kind of tool remote call then, wherein:
System is assessed in the service of the tool remote call service disclosed by the present invention, at least comprise: client terminal device, in order to obtain the identification data of requestor, and in order to produce calling signal, identification data or the operation of requestor to client terminal device of calling signal and requestor are corresponding; Server, provides client terminal device to connect, wherein more comprises: service transmission module, in order to receive the calling signal that client terminal device transmits, and in order to receive the identification data of the requestor that client terminal device transmits; Personnel call out module, in order to transmit notification message in attendant according to calling signal; Timing module, in order to calculate field time and processing time, time of arrival transmits notification message to service transmission module receive the identification data institute elapsed time of attendant first for personnel calls out module, and the processing time receives the identification data of attendant to the identification data institute elapsed time again receiving attendant first for service transmission module; Assess process module, in order at least according to attendant identification data, time of arrival and the processing time calculates and data are assessed in the service of recording.
Method is assessed in the service of the tool remote call service disclosed by the present invention, and its step at least comprises: client terminal device provides operation screen according to the identification data of requestor; Client terminal device produces corresponding calling signal according to the operation of requestor; Server receives the calling signal transmitted by client terminal device; Server transmits notification message in attendant; Server receives the identification data of the attendant acquired by client terminal device first; Server calculates field time, and time of arrival extremely receives identification data institute elapsed time first for server transmits notification message; The identification data of the attendant that server receives client device obtains again; Server calculating treatmenting time, the identification data that the processing time receives attendant first for server is to the identification data institute elapsed time again receiving attendant; Server assesses data according to the identification data of attendant, time of arrival and processing time calculation services.
Method is assessed in the service of the another kind of tool remote call service disclosed by the present invention, and its step at least comprises: client terminal device produces corresponding calling signal in the identification data obtaining requestor; Server receives the calling signal transmitted by client terminal device; After server judges that receipt of call signal reaches certain number of times, transmit notification message in attendant; Server receives the identification data of the attendant acquired by client terminal device first; Server calculates field time, and time of arrival extremely receives identification data institute elapsed time first for server transmits notification message; The identification data that server receives client device obtains again; Server calculating treatmenting time, the processing time extremely receives identification data institute elapsed time again for server receives identification data first; Server assesses data according to the identification data of attendant, time of arrival and processing time calculation services.
Service disclosed by the present invention assesses System and method for as above, and the difference between prior art is that the present invention provides requestor's call service personnel by client terminal device, attendant is arriving at scene and after completing service, all need to transmit identification data to server by client terminal device, server is made to calculate field time and processing time, and the identification data of foundation attendant, time of arrival and processing time calculation services assess data, use the problem solved existing for prior art, and can reach and improve the service quality that far-end provides service, and assess technology effect of attendant's Individual Performance.
Accompanying drawing explanation
Fig. 1 assesses system architecture diagram for the service of the tool remote call service that the present invention carries.
Fig. 2 A assesses method flow diagram for the service of the tool remote call service that the present invention carries.
Fig. 2 B operates for client terminal device that the present invention carries provides and produces the method detailed process flow diagram of calling signal.
The method detailed process flow diagram of the identification data of the client terminal device transmission attendant that Fig. 2 C carries for the present invention.
Fig. 3 assesses method flow diagram for the service of the another kind of tool remote call service that the present invention carries.
The continuous schematic diagram of display frame that the client terminal device that Fig. 4 A to 4D carries for the embodiment of the present invention produces according to the operation of requestor and attendant.
Fig. 5 for the embodiment of the present invention carry while ask the display frame schematic diagram of multiple service.
Embodiment
Graphic and embodiment below will be coordinated to describe feature of the present invention and embodiment in detail, content is enough to enable any those skilled in the art fully understand the technological means that technical solution problem of the present invention is applied easily and implement according to this, realizes the attainable effect of the present invention by this.
The present invention can provide requestor's call service personnel, and assesses data according to calculation services service time of attendant, uses and assesses data supervision by service and the service quality assessing attendant.Wherein, the statistics of the service item that data can be called out for the examination data of attendant, requestor or the set etc. of above-mentioned arbitrary data are assessed in the service that the present invention carries, but the present invention is not as limit.
Following elder generation is with Fig. 1, and the service of the tool remote call service that the present invention carries assesses the system architecture diagram of system so that System Operation of the present invention to be described.As shown in Figure 1, system of the present invention contains client terminal device 100 and server 200.
Client terminal device 100 is arranged on the place needing to provide service, after obtaining the identification data of requestor, calling signal is produced with call service personnel according to the operation of requestor, wherein, client terminal device 100 more comprises RFID (radio-frequency (RF) identification) reader 110, touch control screen 120, central processing element 130 and device communication module group 140.
RFID reader 110 is embedded in client terminal device 100, is responsible for the identification data by read requests person in RFID label tag (tag) and attendant.The identification data that RFID reader 110 reads can represent the identity of requestor/attendant, such as identification card number, student number, attendant's numbering etc., but the present invention is not limited with above-mentioned.Generally speaking, the RFID label tag of the identification data of record request person can embed in card, and to facilitate requestor/attendant to portably use, but the present invention is not also as limit.
Touch control screen 120 is responsible for showing the operation screen providing requestor to operate, the option representing one or more service item is comprised in operation screen shown by touch control screen 120, touch control screen 120 also provides requestor to select an option be displayed in operation screen, uses the service item selected represented by the option selected.Wherein, the service item that the present invention carries is the work needing specific service personnel to carry out, such as, sweep, go on patrol, erecting equipment, maintenance equipment or environment, send special article or even teaching etc., but the service that the present invention carries is not limited with above-mentioned.
What is particularly worth mentioning is that, the service item be displayed on represented by the respective option in operation screen can be corresponding with the identification data of requestor, in the embodiment of part, comprising the option representing one or more service item in operation screen can have difference along with requestor's difference.Such as, the service item corresponding to requestor of a part is for sweeping and patrol, the service item corresponding with the requestor of another part is then erecting equipment, overhauls equipment or environment, service item corresponding to even specific with other requestor except erecting equipment, overhaul except equipment or environment, can also comprise and send special article etc.
Touch control screen 120 is after requestor selects to represent one of them option in multiple options of each service item, the display of the respective option representing service item can be terminated, and the display service corresponding with the service item represented by the option selected illustrates, and provide attendant to press or longly press a period of time.
Central processing element 130 is responsible for producing the calling signal corresponding with this service item according to the service item representated by the option selected.Wherein, the calling signal that produces of central processing element 130 is corresponding with the identification data of requestor or to operate the option of the representative service item selected by touch control screen 120 corresponding with requestor.
The calling signal that device communication module group 140 is responsible for central processing element 130 to produce is sent to server 200, and after the option being responsible in touch control screen 120 shown expression service item is pressed or long pressure reaches certain hour, transmit the identification data of the attendant read by RFID reader 110 to server 200.Wherein, RFID reader 110 read the identification data of attendant opportunity can represent service item option serviced personnel pressing or before or after the long pressure of serviced personnel reach certain hour.
Device communication module group 140, when transmitting calling signal to server 200, also by the identification code of client terminal device 100 or can represent that the on-site position data of client terminal device 100 is sent to server 200 in the lump usually.
In addition, client terminal device 100 also can comprise attached sensor 190, requestor whether is had to make any action before sensor 190 can sense client terminal device 100, make central processing element sensor 190 sense exist make the requestor of action after, wake client terminal device 100 up, make client terminal device 100 terminate dormancy.So, client terminal device 100 just can have sleep mode and save electric power.
Server 200 provides one or more client terminal device 100 to connect, and calculation services can assess data.Wherein, server 200 more comprises service transmission module 240, personnel call out module 260, timing module 270 and assess process module 280.
Service transmission module 240 is responsible for the calling signal that reception client terminal device 100 transmits, and in order to receive the identification data of the requestor that client terminal device 100 transmits, the identification data of attendant.
Personnel call out module 260 and are responsible for transmitting notification message in attendant, and this attendant is corresponding with the service item represented by the calling signal received by service transmission module 240.Wherein, the attendant corresponding to each service item might not only have one, also may have multiple.
Generally speaking, personnel call out module 260 can according to the service item represented by calling signal, read the call data of the attendant corresponding with the service item represented by calling signal, and transmit notification message in attendant according to the call data read.Wherein, personnel call out module 260 can read attendant call data down to built-in internal database or the database of server 200 outside.
It can be phone number, instant messaging account number etc. that personnel call out call data read-out by module 260, and that is, personnel call out module 260 mode of short message or instant messaging can transmit notification message in attendant immediately.
In addition, if service transmission module 240 has the identification code or the on-site position data of expression client terminal device 100 that receive client terminal device 100, then personnel call out module 260 can judge client terminal device 100 location according to the identification code of the client terminal device 100 received by service transmission module 240 or the on-site position data of expression client terminal device 100, and added in the location of judged client terminal device 100 and be transmitted in the notification message of attendant, or send notification message to the attendant corresponding with the location of client terminal device 100.
In the on-site situation that notification message does not comprise client terminal device 100, personnel call out module 260 except corresponding with calling signal, also with the identification code of client terminal device 100 or represent that the on-site position data of client terminal device 100 is corresponding, therefore, attendant is except corresponding with the service item represented by the calling signal received by service transmission module 240, also corresponding with the location of client terminal device 100, that is, each attendant has specific service location.
What is particularly worth mentioning is that, personnel call out module 260 just might not transmit notification message at once after service transmission module 240 receives calling signal, personnel call out module 260 also after judging that the calling signal received by service transmission module 240 reaches some, can just transmit notification message in attendant.
Timing module 270 is responsible for calculating field time, the time of arrival that timing module 270 calculates transmits for personnel call out module 260 the identification data time institute elapsed time that notification message to service transmission module 240 receives the attendant that client terminal device 100 transmits first, that is, timing module 270 can be called out after module 260 transmits notification message and attendant personnel and start to calculate field time, until service transmission module 240 receives the identification data of notified attendant first.
Timing module 270 is also responsible for calculating treatmenting time, the identification data that the processing time that timing module 270 calculates receives the attendant that client terminal device 100 transmits first for service transmission module 240 is to the identification data institute elapsed time again receiving the attendant that client terminal device 100 transmits, that is, timing module 270 can start calculating treatmenting time, until service transmission module 240 receives the identification data of notified attendant again after service transmission module 240 receives the identification data of notified attendant first.
Assess time of arrival that process module 280 is responsible for calculating according to the identification data of the attendant received by service transmission module 240, timing module 270 and processing time calculation services assesses data, and store-service assesses data after data are assessed in the service of calculating, use as supervising and assessing the foundation of the service quality of attendant.
Generally speaking, process module 280 each attendant that can calculate according to the identification data of each attendant recorded in a period of time, timing module 270 time of arrival is each time assessed and processing time calculation services assesses data.Wherein, assess process module 280 to calculate according to predetermined time of arrival and processing time and each attendant time of arrival each time and processing time and assess mark, and to each assess mark carry out statistical study after generation service assess data, but assess process module 280 to calculate generation service and assess data not as limit, such as, assessing process module 280 also can after calculating the time of arrival/processing time of each time of each attendant, time of arrival/the processing time each according to each attendant is added up, and give relative to assess mark after statistics, finally assessing data according to assessing mark calculating generation service.
Then explain orally operation system of the present invention and method with the first embodiment, and please refer to Fig. 2 A, the method flow diagram of method is assessed in the service of the tool remote call service that the present invention carries.In the present embodiment, if client terminal device 100 is idle state, then client terminal device 100 can be as shown in Figure 4 A, date and time instantly can be shown in the display screen 410 of touch control screen 120, light-emitting diode display 420 also can the location title of display client device 100, the public domains such as such as lavatory, hall, staircase, corridor.
Suppose that client terminal device 100 is arranged in lavatory, when the user in lavatory wishes to sweep, the user in lavatory can as the requestor sweeping lavatory, and before moving to client terminal device 100.If in the client terminal device of the present embodiment 100, also comprise sensor 190, then move to requestor in the process in client terminal device 100 front, sensor 190 can sense requestor gradually to the action of client terminal device 100 movement, so, the central processing element 130 of client terminal device 100 just can wake client terminal device 100 (step 301) up according to the sensing signal of sensor 190.
After the user in lavatory moves to client terminal device 100 front, the user in lavatory can be as shown in Figure 4 B, by close to client terminal device 100 for the IC permit identification 500 of oneself, be less than certain distance between IC permit identification 500 and client terminal device 100 after, RFID reader 110 in client terminal device 100 can read the RFID label tag recorded data embedded in IC permit identification 500, in the present embodiment, the identification data of the data read-out by RFID reader i.e. lavatory user.
After RFID reader 110 in client terminal device 100 reads the identification data of requestor (lavatory user), the operation screen (step 310) that the identification data that client terminal device 100 can read according to RFID reader 110 provides requestor corresponding, and the central processing element 130 of client terminal device 100 also can produce corresponding calling signal (step 320a) according to the operation of requestor.
In the present embodiment, can as shown in the flow process of Fig. 2 B, read the identification data (step 312) of requestor in RFID reader 110 after, the identification data that the central processing element 130 of client terminal device 100 can read according to RFID reader 110 judges corresponding service item, the namely service item that can call out of requestor, then, the display screen 410 of touch control screen 120 can show operation screen, comprise in operation screen shown by touch control screen 120 represent central processing element 130 the option (step 316) of service item judged, use the operation (step 321) providing requestor to select the option representing service item.Wherein, if the service item that central processing element 130 is judged for sweeping, going on patrol, checkout facility and send article, then the operation screen comprising the option 611 ~ 614 representing service item shown by display screen 410 can be as shown in Figure 4 C.
Then, requestor can select the option 611 of " sweeping " in operation screen, so, the position judgment that the central processing element 130 of client terminal device 100 can carry out pressing operation according to requestor on touch control screen 120 goes out the option 611 that requestor selects " sweeping ", therefore, the calling signal (step 325) corresponding with option 611 can be produced, namely represent the calling signal of " sweeping ".Simultaneously, the option 611 of " sweeping " can be selected in operation screen requestor after, the display screen 410 of touch control screen 120 can the display of end operation picture, and display " is swept " corresponding service with the service item represented by the option selected and illustrated 621, as shown in Figure 4 D.
The central processing element 130 of client terminal device 100 according to requestor after the operation of touch control screen 120 produces corresponding calling signal (step 320a), the identification code of the calling signal that central processing element 130 can produce by the device communication module group 140 of client terminal device 100 and client terminal device 100 is sent to server 200.
After the identification code that the service transmission module 240 of server 200 receives calling signal (step 330) that client terminal device 100 transmits and client terminal device 100, the personnel of server 200 call out module 260 can judge client terminal device 100 location according to the identification code of client terminal device 100.In the present embodiment, suppose that personnel call out the mode that module 260 uses corresponding table, the identification code according to client terminal device 100 reads the location of corresponding client terminal device 100.
Equally after the service transmission module 240 of server 200 receives the calling signal (step 330) that client terminal device 100 transmits, the personnel of server 200 call out module 260 and can transmit notification message in attendant (step 345).In the present embodiment, suppose that personnel call out module 260 meeting first according to the service item corresponding to calling signal received by service transmission module 240, search the attendant corresponding with service item in a database, and read the call data of the attendant corresponding with service item, service item corresponding to the calling signal in the present embodiment is " sweeping ", therefore, personnel call out the call data that module 260 can read the attendant being responsible for sweeping, such as phone number/instant messaging account number, and the call data read-out by using comprise the on-site notification message of client terminal device 100 in the attendant of correspondence with the mode transmission of news in brief/instant messaging.In addition, personnel call out module 260 also can search simultaneously corresponding with the location of service item and client terminal device 100 attendant in a database, and after the call data reading corresponding attendant, use read-out call data to transmit notification message in the mode of short message/instant messaging and give corresponding attendant, so, the location of client terminal device 100 can not be comprised by the notification message transmitted.
Meanwhile, call out module 260 the personnel of server 200 and transmit notification message after attendant's (step 345), the timing module 270 of server 200 can record the time instantly.
After attendant receives notification message, attendant can go to the location of the client terminal device 100 sending calling signal, namely go to lavatory, after attendant arrives at lavatory, can to press in the display screen 410 of the touch control screen 120 of client terminal device 100 and shown " sweep " corresponding service with service item and illustrate 621, and by close to client terminal device 100 for the IC identification card of oneself, the identification data RFID reader 110 of client terminal device 100 can being read embed the RFID label tag in IC identification card and record.
Read the identification data of the attendant of pressing service diagram 621 in the RFID reader 110 of client terminal device 100 after, the identification data of the attendant that RFID reader 110 can read by the device communication module group 140 of client terminal device 100 is sent to server 200.
The service transmission module 240 of server 200 is after receiving the identification data (step 350) of the attendant that client terminal device 100 transmits, the timing module 270 of server 200 can record the time instantly again, and according to the time of arrival (step 381) of previous recorded time and Time Calculation attendant instantly, that is, timing module 270 personnel of calculation server can be called out module 260 and transmits notification message and on the touch control screen 120 of client terminal device 100, press service diagram (attendant arrives at requestor position) institute elapsed time of corresponding with service project in attendant's (sending request) to attendant as time of arrival.
In the service diagram that attendant's pressing is corresponding with service item, and after making the RFID reader 110 of client terminal device 100 read the identification data of attendant, attendant can start to serve, and in the present embodiment, namely starts to sweep lavatory.
After attendant's finished cleaning, client terminal device 100 is by shown in the flow process of such as Fig. 2 C, client terminal device 100 provides attendant specifically to operate (step 361) on the display screen 410 of touch control screen 120, such as, length illustrates 621 3 seconds by " sweeping " corresponding service with service item, or double-click (double click) and service item and " sweep " corresponding service and illustrate 621 etc., and it is again that IC permit identification is close to client terminal device 100, use the identification data allowing the RFID reader 110 of client terminal device 100 again can read attendant, the identification data of the attendant that RFID reader 110 can be read by the device communication module group 140 of client terminal device 100 is again sent to server 200 (step 365).
Again receive the identification data (step 370) of the attendant that client terminal device 100 transmits at the service transmission module 240 of server 200 after, the timing module 270 of server 200 understands the processing time (step 385) according to the time of recording for the second time and Time Calculation attendant instantly, that is, timing module 270 can calculate service diagram (attendant arrives at requestor position) that attendant presses corresponding with service project on the touch control screen 120 of client terminal device 100 to attendant's long pressure/double-click service diagram (attendant completes service item) institute elapsed time of corresponding with service project as the processing time on the touch control screen 120 of client terminal device 100.
After the time of arrival of the attendant of various service item and processing time reach some, the assessing process module 280 and can assess data (step 390) according to the identification data of the attendant of each service item, time of arrival and processing time calculation services of server 200.In the present embodiment, assess process module 280 to calculate in time of arrival/processing time each time with/processing time and each attendant according to predetermined time of arrival and assess mark, and to each assess mark carry out statistical study after generation service assess data.So, just can assess data supervision by service and assess the service quality of attendant, the service item not needing to continue to provide even can be provided.
In the above-described embodiments, if sweep in the process in lavatory attendant, there is other requestor by close to client terminal device 100 for the IC permit identification 500 of oneself, after the identification data that the RFID label tag of client terminal device 100 in the IC permit identification reading this requestor of embedding is recorded, according to the operation screen (step 310) that the identification data read provides requestor corresponding, and after the selection according to requestor represents the calling signal (step 320a) that the operation generation of the option of service item " patrol " is corresponding with service item " patrol ", the display screen 410 of the touch control screen 120 of client terminal device 100 display and service item simultaneously " are swept " corresponding service illustrate 621 and the service corresponding with service item " patrol " illustrate 622, as shown in Figure 5.
So, the attendant being responsible for sweeping is in the position arrived at set by client terminal device 100 and after completing service item, needs pressing or long pressure " are swept " corresponding service with service item and illustrates 621, the attendant being responsible for patrol needs pressing or the service corresponding with service item " patrol " of long pressure to illustrate 622.
Then explain orally operation system of the present invention and method with the second embodiment, and please refer to the flow process of Fig. 3.
In the present embodiment, suppose that client terminal device 100 is arranged in classroom, after student comes classroom, student (requestor) can be close to client terminal device 100 by the student's identity card of oneself, the student number (identification data of student) making the RFID reader 110 in client terminal device 100 can read the RFID label tag embedded in student's identity card to record.
After RFID reader 110 in client terminal device 100 reads the identification data (student number of student) of requestor, the identification data that client terminal device 100 can read according to RFID reader 110 produces corresponding calling signal (step 320b).In the present embodiment, read the identification data of requestor in RFID reader 110 after, the identification data that the central processing element 130 of client terminal device 100 can read according to RFID reader 110 produces the calling signal representing " asking teacher to attend class ".Then, the calling signal that central processing element 130 can produce by the device communication module group 140 of client terminal device 100 and represent the on-site position data of client terminal device 100, such as classroom number, is sent to server 200.
Calling signal (step 330) that client terminal device 100 transmits is received and after representing the on-site position data of client terminal device 100, the personnel of server 200 call out module 260 and first can judge whether the number of times of service transmission module 240 receipt of call signal reaches certain number of times (step 341) within a period of time at the service transmission module 240 of server 200.In the present embodiment, personnel call out module 260 can judge service transmission module 240 in 30 minutes receive the calling signal transmitted by same client terminal device 100 and whether reach certain number of times, if not, then personnel call out module 260 and temporarily can not transmit notification message, cause erroneous judgement to avoid number of student very few; And if personnel call out after the received number of times of calling signal that module 260 judges to be transmitted by same client terminal device 100 reaches certain number of times within a period of time, personnel call out module 260 will transmit notification message in attendant, namely transmit notice signal to will teacher's (step 345) of attending class of the classroom corresponding to this classroom number, use and remind teacher to attend class to classroom.In the present embodiment, suppose that the personnel of server 200 call out module 260 and first can search the school timetable with the classroom corresponding to this classroom number to the database of server 200 outside, and according to the time instantly by reading the teacher instantly needing to attend class in this classroom in this school timetable, and search the call data of this teacher in the database of inside after, use read-out call data to transmit notification message in this teacher in the mode of news in brief/instant messaging.
After teacher receives notification message, teacher can go to the client terminal device 100 sending calling signal, this classroom is namely gone to attend class, after teacher arrives at this classroom, the service corresponding with service item " teaching " shown in the display screen 410 of the touch control screen 120 of client terminal device 100 can be pressed illustrate, and by close to client terminal device 100 for the IC identification card of oneself, use the identification data RFID reader 110 of client terminal device 100 can be read embed the RFID label tag in IC identification card and record, the identification data (identification data of teacher) of the attendant that RFID reader 110 can be read by the device communication module group 140 of client terminal device 100 is sent to server 200.Then, teacher just can start to attend class.
Teaching is completed after class teacher, teacher needs specifically to operate (step 361) on the display screen 410 of the touch control screen 120 of client terminal device 100, such as, length illustrates two seconds by the service corresponding with service item " teaching ", or double-click the service diagram etc. corresponding with service item " teaching ", and it is again that IC permit identification is close to client terminal device 100, use the identification data allowing the RFID reader 110 of client terminal device 100 again can read attendant, the identification data of the teacher that RFID reader 110 can be read by the device communication module group 140 of client terminal device 100 is again sent to server 200 (step 365).
Receive the identification data (step 350, step 370) of the attendant that client terminal device 100 transmits at the service transmission module 240 of server 200 after, the timing module 270 of server 200 can record the time instantly, and according to the time of arrival of previous recorded time and Time Calculation attendant instantly or processing time (step 381, step 385).
After term terminates, server 200 assess process module 280 can assess data (step 390) according to the identification data of each teacher, time of arrival and processing time calculation services.So, just can assess data supervision by service and assess teaching (service) quality of teacher.
In sum, difference between known the present invention and prior art is to have provides requestor's call service personnel by client terminal device, attendant is arriving at scene and after completing service, all need to transmit identification data to server by client terminal device, server is made to calculate field time and processing time, and the identification data of foundation attendant, time of arrival and processing time calculation services assess the technological means of data, current service calling system existing for prior art can be solved by this technological means effectively cannot supervise and assess the problem of service quality, and then reach and improve the service quality that far-end provides service, and assess technology effect of attendant's Individual Performance.
Moreover, method is assessed in the service of tool remote call of the present invention service, can be implemented in the combination of hardware, software or hardware and software, the dispersing mode of the computer system that also can realize in a centralised manner in computer system or intersperse among some interconnection with different elements realizes.
Although the embodiment disclosed by the present invention as above, only described content is also not used to directly limit scope of patent protection of the present invention.Any the technical field of the invention technician, under the prerequisite not departing from the spirit and scope disclosed by the present invention, to the formal of enforcement of the present invention and details being done a little change retouching, all belongs to scope of patent protection of the present invention.Scope of patent protection of the present invention, that still must define with appended claim is as the criterion.
Claims (13)
1. a method is assessed in the service of tool remote call service, and it is characterized in that, the method at least comprises the following step:
One client terminal device provides an operation screen according to the identification data of a requestor;
This client terminal device produces a corresponding calling signal according to the operation of this requestor;
One server receives this calling signal transmitted by this client terminal device;
This server transmits a notification message in an attendant;
This server receives an identification data of this attendant acquired by this client terminal device first;
This server calculates a time of arrival, and this time of arrival transmits this notification message to this identification data institute elapsed time receiving this attendant first for this server;
This server receives the identification data of this attendant that this client terminal device obtains again;
This server calculates a processing time, and the identification data that this processing time receives this attendant first for this server is to the identification data institute elapsed time again receiving this attendant; And
This server according to this attendant identification data, this time of arrival and this processing time calculates and data are assessed in a service of recording.
2. method is assessed in the service of tool remote call service as claimed in claim 1, it is characterized in that, the step that this server receives the identification data of this attendant that this client terminal device obtains again more comprises this client terminal device provides this attendant to carry out a specific operation, and after this attendant completes this specific operation, transmit the step of identification data to this server of this attendant.
3. method is assessed in the service of tool remote call service as claimed in claim 2, it is characterized in that, this specific operation comprises the service corresponding with this service item that this client terminal device of pressing produces in touch control screen and illustrates and reach certain hour.
4. method is assessed in the service of tool remote call service as claimed in claim 1, it is characterized in that, the method is before this client terminal device provides the step of operation screen according to the identification data of this requestor, more comprise the action that this client terminal device senses this requestor, and after the action sensing this requestor, wake the step of this client terminal device up.
5. method is assessed in the service of tool remote call service as claimed in claim 1, it is characterized in that, this client terminal device provides the step of this operation screen to be the identification data that this client terminal device obtains this requestor according to the identification data of this requestor, and show this operation screen, this operation screen comprises the option of at least one service item representing corresponding with the identification data of this requestor, this client terminal device produces the step of this corresponding calling signal for this client terminal device is according to the step of this calling signal of this service item generation correspondence represented by the option selected by this requestor according to the operation of this requestor.
6. a method is assessed in the service of tool remote call service, and it is characterized in that, the method at least comprises the following step:
One client terminal device produces a corresponding calling signal in the identification data obtaining at least one requestor;
One server receives this calling signal transmitted by this client terminal device;
This server transmits a notification message in an attendant after judging that receiving this calling signal reaches certain number of times;
This server receives an identification data of this attendant acquired by this client terminal device first;
This server calculates a time of arrival, and this time of arrival transmits this notification message to this identification data institute elapsed time receiving this attendant first for this server;
This server receives this identification data that this client terminal device obtains again;
This server calculates a processing time, and this processing time extremely receives this identification data institute elapsed time again for this server receives this identification data first; And
This server according to this attendant this identification data, this time of arrival and this processing time calculates and data are assessed in a service of recording.
7. a system is assessed in the service of tool remote call service, it is characterized in that, this system at least comprises:
One client terminal device, in order to obtain the identification data of a requestor, and in order to produce a calling signal, identification data or the operation of this requestor to this client terminal device of this calling signal and this requestor are corresponding; And
One server, provides this client terminal device to connect, wherein more comprises:
One service transmission module, in order to receive this calling signal that this client terminal device transmits, and in order to receive the identification data of this requestor that this client terminal device transmits;
One personnel call out module, in order to transmit a notification message in an attendant according to this calling signal;
One timing module, in order to calculate a time of arrival and a processing time, this time of arrival transmits for these personnel call out module the identification data institute elapsed time that this notification message to this service transmission module receives this attendant first, and the identification data that this processing time receives this attendant first for this service transmission module is to the identification data institute elapsed time again receiving this attendant; And
One assesses process module, calculates and data are assessed in a service of recording in order to the identification data at least according to this attendant, this time of arrival and this processing time.
8. system is assessed in the service of tool remote call service as claimed in claim 7, and it is characterized in that, this client terminal device more comprises:
One RFID reader, in order to read the identification data of this requestor, and in order to read the identification data of this attendant;
One touch control screen, in order to show an operation screen, this operation screen comprises the option of at least one service item representing corresponding with the identification data of this requestor, and the option providing this requestor to select to represent those service items one of them, and in order to display one serve illustrate corresponding with this this service item represented by the option selected, and this attendant pressing is provided or grows and press;
One central processing element, in order to produce this corresponding calling signal according to this this service item represented by the option selected; And
One device communication module group, in order to transmit this calling signal to this server, and is used to after this service diagram is pressed or reached a period of time by long pressure, transmit the identification data of this attendant read by this RFID reader to this server.
9. system is assessed in the service of tool remote call service as claimed in claim 7, it is characterized in that, this client terminal device is more in order to transmit the identification code of this client terminal device or to represent the on-site position data of this client terminal device, and these personnel call out module and more transmit this notification message in this attendant in order to identification code/this position data according to this calling signal and this client terminal device.
10. system is assessed in the service of tool remote call service as claimed in claim 7, it is characterized in that, it is by the call data reading this attendant in a database that these personnel call out module, and transmit this notification message in this attendant according to these call data, wherein, this attendant is corresponding with the service item corresponding to this calling signal.
System is assessed in the service of 11. tool remote call services as claimed in claim 7, it is characterized in that, it is transmit this notification message with short message that these personnel call out module.
System is assessed in the service of 12. tool remote call services as claimed in claim 7, it is characterized in that, the statistics of examination data that data are this attendant and/or the service item that this requestor calls out is assessed in this service.
System is assessed in the service of 13. tool remote call services as claimed in claim 7, it is characterized in that, these personnel call out module more in order to after judging that this calling signal reaches some, just transmit this notification message in this attendant.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201110356706.8A CN103106549B (en) | 2011-11-11 | 2011-11-11 | System and method thereof are assessed in the service of tool remote call service |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201110356706.8A CN103106549B (en) | 2011-11-11 | 2011-11-11 | System and method thereof are assessed in the service of tool remote call service |
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| CN103106549B true CN103106549B (en) | 2015-09-16 |
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| CN201110356706.8A Active CN103106549B (en) | 2011-11-11 | 2011-11-11 | System and method thereof are assessed in the service of tool remote call service |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103699974A (en) * | 2013-12-31 | 2014-04-02 | 牛占峰 | Waiter managing system in catering service |
| CN103871287A (en) * | 2014-03-18 | 2014-06-18 | 天闻数媒科技（北京）有限公司 | Teaching data processing system |
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| CN101237327A (en) * | 2007-02-01 | 2008-08-06 | 北京帮助在线信息技术有限公司 | An online help platform system and its realization method |
| CN201689425U (en) * | 2010-05-17 | 2010-12-29 | 中国人民解放军南京军区南京总医院 | Hospitalization nursing security assessment system |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| US7889853B2 (en) * | 2004-07-27 | 2011-02-15 | At&T Intellectual Property I, L.P. | Methods, systems, devices, and products for providing ring backs |
| TW200636534A (en) * | 2005-04-14 | 2006-10-16 | Systex Corp | Intelligent inspection system and method |
| KR100810253B1 (en) * | 2005-11-14 | 2008-03-06 | 삼성전자주식회사 | Method and system for providing service menu in a communication system |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101237327A (en) * | 2007-02-01 | 2008-08-06 | 北京帮助在线信息技术有限公司 | An online help platform system and its realization method |
| CN201689425U (en) * | 2010-05-17 | 2010-12-29 | 中国人民解放军南京军区南京总医院 | Hospitalization nursing security assessment system |
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