TWI416936B - Busy-lamp-field system for remote phone and method for the same - Google Patents
Busy-lamp-field system for remote phone and method for the same Download PDFInfo
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Abstract
Description
本發明係有關於電話話機,尤其更有關於電話話機的忙線監看功能。 The present invention relates to a telephone telephone, and more particularly to a busy line monitoring function of a telephone telephone.
自從電話被發明以來,即成為一般大眾用於通訊聯繫所不可或缺的重要工具,無論是生活或工作,電話都扮演了相當重要的角色。 Since the invention of the telephone, it has become an indispensable tool for the general public to use for communication. The phone plays a very important role in life or work.
以公司內部之電話為例,為了節省公司內部員工相互聯絡所產生的通話費用,且便於管理公司內部每一台電話話機,於是市場上便有了總機電話系統的誕生。該總機電話系統主要係由一交換機(Private Branch Exchange,PBX)連接多台電話話機(下面稱之為分機)。當一分機欲對外撥打電話時,係透過該交換機連接至一電話總線後,再通過該電話總線對外發出。使用該總機電話系統的好處在於,各該分機之間相互撥號係透過該交換機來進行,並未經由該電話總線對外發出,因此不需支付給電信公司任何的通話費用。 Taking the internal telephone of the company as an example, in order to save the cost of the call generated by the internal employees of the company, and to manage each telephone phone in the company, the telephone system of the switchboard was born in the market. The switchboard telephone system mainly connects a plurality of telephones (hereinafter referred to as extensions) by a Private Branch Exchange (PBX). When an extension wants to make a call, it is connected to a telephone bus through the switch, and then sent out through the telephone bus. The advantage of using the switchboard telephone system is that dialing between the extensions is performed through the switch and is not sent out via the telephone bus, so there is no need to pay any telephone charges to the telecommunications company.
再者,適用於該電話總線電話系統的各該機,皆會於機身上配置有複數的忙線指示(Busy Lamp Field,BLF)鍵,主要係為一種結 合發光二極體,可發出亮光的按鍵。該BLF鍵係可經過設定,對應至特定的分機,令使用者可通過該BLF鍵得知該分機目前的忙線狀態。 Furthermore, each of the machines suitable for the telephone bus telephone system is provided with a plurality of Busy Lamp Field (BLF) keys on the body, mainly as a knot. A light-emitting diode that emits a bright button. The BLF key can be set to correspond to a specific extension, so that the user can know the current busy state of the extension through the BLF key.
並且,還可將該BLF鍵對應至該分機後,設定為快捷鍵功能,藉以令使用者按下機身上的該BLF鍵時,自動撥號至該分機,以省卻使用者的作業時間。 Moreover, after the BLF button is corresponding to the extension, it is set as a shortcut key function, so that when the user presses the BLF button on the body, the user automatically dials the extension to save the user's working time.
然而,該BLF鍵的功能只能適用於同一該電話總線系統底下的複數分機之上。若有一電話號碼需要經過該電話總線對外發出,則該電話號碼所屬的電話話機無法被上述的BLF功能所支援,使用者無法對該電話號碼所屬的該電話話機進行忙線狀態的監看。如此一來,對於聯繫國外分公司、特定的VIP客戶,或經常撥打的商務電話等來說,將會造成使用者相當大的不便,並拖累使用者的工作效率。 However, the functionality of the BLF button can only be applied to multiple extensions under the same telephone bus system. If a telephone number needs to be sent out through the telephone bus, the telephone telephone to which the telephone number belongs cannot be supported by the BLF function described above, and the user cannot perform the busy state monitoring of the telephone telephone to which the telephone number belongs. As a result, the contact with a foreign branch, a specific VIP customer, or a frequently dialed business phone, etc., will cause considerable inconvenience to the user and drag the user's work efficiency.
有鑑於此,市場上實應提供一種新穎的忙線監看功能,令電話話機能夠監看不同總機電話系統下的電話話機的忙線狀態,而不限於自身話機所屬的總機電話系統。 In view of this, the market should provide a novel busy line monitoring function, so that the telephone phone can monitor the busy state of the telephone phone under different switchboard telephone systems, and is not limited to the switchboard telephone system to which the own telephone belongs.
本發明之主要目的,在於提供一種遠端電話話機的忙線提示系統及其方法,係可令使用者透過話機的BLF鍵,監看另一個總機電話系統下的電話話機的忙線狀態,而不限於自身總機電話系統下的分機。 The main purpose of the present invention is to provide a busy line prompting system for a remote telephone phone and a method thereof, which enable a user to monitor the busy state of a telephone telephone under another switchboard telephone system through the BLF button of the telephone. It is not limited to the extension under the own switchboard system.
為達上述目的,本發明主要係具有複數的總機電話系統及一XML伺服器,彼此透過網際網路互相連接。各總機電話系統具有一交 換機及至少一電話話機,各話機通過網際網路連接XML伺服器,以定期上傳自身之話機狀態。各話機之使用者可設定話機上的BLF鍵對應至一特定的遠端電話話機,各話機即定期自XML伺服器中擷取對應的遠端電話話機之話機狀態,並顯示於自身話機的BLF鍵上。 To achieve the above object, the present invention mainly has a plurality of switchboard telephone systems and an XML server, which are mutually connected to each other through the Internet. Each switchboard telephone system has a handoff Change the machine and at least one phone, each phone connects to the XML server through the Internet to periodically upload its own phone status. The user of each phone can set the BLF button on the phone to correspond to a specific remote phone. Each phone periodically retrieves the state of the phone of the corresponding remote phone from the XML server and displays it on the BLF of the phone. On the key.
本發明對照先前技術所能達成之功效在於,可將電話話機的忙線監控功能發展至遠端,而不限於自身話機所屬的總機電話系統。如此一來,例如對於國外分公司、特定的VIP客戶,或經常撥打的商務電話等,使用者皆可加以監看其話機的忙線狀態,以解決撥號至遠端話機時常常遇到忙線撥不進去之困擾。再者,使用者還可將話機上的BLF鍵設定對應至特定的遠端電話話機的電話號碼,當BLF鍵被按下時隨即撥號至該電話號碼,藉以,加強日常商務運作效率,並節省寶貴的作業時間。 The effect achieved by the present invention over the prior art is that the busy line monitoring function of the telephone telephone can be developed to the far end without being limited to the switchboard telephone system to which the own telephone belongs. In this way, for example, for foreign branches, specific VIP customers, or frequently dialed business calls, users can monitor the busy status of their phones to solve the problem of frequent dial-up to remote phones. The line does not go into trouble. Furthermore, the user can also set the BLF key setting on the phone to the phone number of the specific remote phone, and then dial the phone number when the BLF button is pressed, thereby enhancing the efficiency of daily business operations and saving Valuable work time.
1‧‧‧遠端電話話機的忙線提示系統 1‧‧‧Busy line reminder system for remote telephones
2‧‧‧總機電話系統 2‧‧‧Switchboard telephone system
21‧‧‧第一總機電話系統 21‧‧‧First switchboard telephone system
211‧‧‧第一交換機 211‧‧‧First switch
212‧‧‧第一電話話機 212‧‧‧First telephone
2121‧‧‧操作鍵 2121‧‧‧ operation keys
2122‧‧‧忙線指示鍵 2122‧‧‧Bus line indicator
22‧‧‧第二總機電話系統 22‧‧‧Second switchboard system
221‧‧‧第二交換機 221‧‧‧second switch
222‧‧‧第二電話話機 222‧‧‧Second telephone
23‧‧‧第三總機電話系統 23‧‧‧ Third switchboard telephone system
230‧‧‧網路閘道器 230‧‧‧Network gateway
231‧‧‧第三交換機 231‧‧‧ Third switch
232‧‧‧第三電話話機 232‧‧‧ third telephone
3‧‧‧可擴展標示語言伺服器 3‧‧‧Extensible Markup Language Server
31‧‧‧即時表單 31‧‧‧ Instant Form
S30~S44‧‧‧步驟 S30~S44‧‧‧Steps
第一圖係本發明之一較佳具體實施例的系統架構示意圖。 The first figure is a schematic diagram of a system architecture of a preferred embodiment of the present invention.
第二圖係本發明之一較佳具體實施例的電話話機示意圖。 The second drawing is a schematic diagram of a telephone telephone according to a preferred embodiment of the present invention.
第三圖係本發明之一較佳具體實施例的流程圖。 The third figure is a flow chart of a preferred embodiment of the present invention.
茲就本發明之一較佳實施例,配合圖式,詳細說明如後。 DETAILED DESCRIPTION OF THE INVENTION A preferred embodiment of the present invention will be described in detail with reference to the drawings.
首請參閱第一圖,為本發明之一較佳具體實施例的系統架構示意圖。本發明的遠端電話話機的忙線提示系統1(下面將簡稱為該系統1)主要具有複數總機電話系統2及一可擴展標示語言(Extensible Markup Language,XML)伺服器3,各該總機電話系 統2連接網際網路,該XML伺服器3透過網際網路與各該總機電話系統2互相連接。第一圖中的該總機電話系統2主要係以一第一總機電話系統21、一第二總機電話系統22及一第三總機電話系統23為例,舉例說明,但不以此為限。 Referring first to the first figure, a schematic diagram of a system architecture of a preferred embodiment of the present invention is shown. The busy line prompting system 1 (hereinafter referred to as the system 1) of the remote telephone phone of the present invention mainly has a plurality of switchboard telephone systems 2 and an Extensible Markup Language (XML) server 3, each of which is a telephone set. system The system 2 is connected to the Internet, and the XML server 3 is connected to each of the switchboard telephone systems 2 via the Internet. The switchboard system 2 in the first embodiment is mainly exemplified by a first switchboard telephone system 21, a second switchboard telephone system 22, and a third switchboard telephone system 23, but is not limited thereto.
該第一總機電話系統21主要具有一第一交換機(Private Branch Exchange,PBX)211及一第一電話話機212,該第二總機電話系統22具有一第二交換機221及一第二電話話機222。而如圖中所示,該第一交換機211與該第二交換機221係以一網路交換機(IP_PBX)為例,而該第一電話話機212與該第二電話話機222以一網路電話(IP_Phone)為例。該二電話話機212、222係分別透過該二交換機211、221對外撥出電話。但因該二電話話機212、222係為網路電話,可直接連接網際網路,因此可不必透過該二交換機211、221,即可直接連接該XML伺服器3。 The first switchboard telephone system 21 mainly has a first switch (Private Branch Exchange, PBX) 211 and a first telephone set 212. The second switchboard telephone system 22 has a second switch 221 and a second telephone set 222. As shown in the figure, the first switch 211 and the second switch 221 are exemplified by a network switch (IP_PBX), and the first telephone 212 and the second telephone 222 are connected by a network telephone ( IP_Phone) is an example. The two telephones 212 and 222 respectively make outgoing calls through the two switches 211 and 221 respectively. However, since the two telephones 212 and 222 are network telephones and can be directly connected to the Internet, the XML server 3 can be directly connected without the two switches 211 and 221.
該第三總機電話系統23主要具有一第三交換機231及一第三電話話機232,並且第一圖中所示之該第三交換機231,係以一不具備網路連接功能的傳統交換機為例,而該第三電話話機232以一傳統市話話機為例。因此,該第三總機電話系統23還需具備有一網路閘道器(VoIP Gateway)230,連接該第三交換機231。藉以,該第三交換機231與該第三電話話機232可通過該網路閘道器230連接網際網路,以對外撥出電話,並與該XML伺服器3連接。 The third switchboard telephone system 23 mainly has a third switch 231 and a third telephone handset 232, and the third switch 231 shown in the first figure is a conventional switch that does not have a network connection function. The third telephone handset 232 is exemplified by a conventional local telephone. Therefore, the third switchboard telephone system 23 also needs to have a VoIP Gateway 230 connected to the third switch 231. Therefore, the third switch 231 and the third telephone 232 can be connected to the Internet through the network gateway 230 to make outgoing calls and connect to the XML server 3.
然而以上所述僅為本發明之一較佳實例,各該交換機211、212、213係可任意為網路交換機或傳統交換機、而各該電話話機212、222、223亦可任意為網路電話話機或傳統市話話機,再搭配網路閘道器連接網際網路,不應加以限定。 However, the above description is only a preferred example of the present invention. Each of the switches 211, 212, and 213 can be any network switch or a traditional switch, and each of the telephones 212, 222, and 223 can also be any VoIP. Telephones or traditional local telephones, connected to the Internet gateway with a network gateway, should not be restricted.
各該電話話機212、222、232係通過網際網路連接至該XML伺服器3,並且定期上傳將自身的話機狀態(例如,閒置、來電中、通話中或離線等)。該XML伺服器3中還具有一即時表單(Up-to-time table)31,各該電話話機212、222、232主要係定期上傳自身的話機狀態,並儲存於該即時表單31中。 Each of the telephones 212, 222, 232 is connected to the XML server 3 via the Internet and periodically uploads its own telephone status (eg, idle, incoming, in-call, or offline, etc.). The XML server 3 also has an up-to-time table 31. Each of the telephones 212, 222, and 232 periodically uploads its own phone state and stores it in the instant form 31.
接續請參閱第二圖,為本發明之一較佳具體實施例之電話話機示意圖。而圖中所示者,主要係以該第一電話話機212為例,舉例說明。 Next, please refer to the second figure, which is a schematic diagram of a telephone phone according to a preferred embodiment of the present invention. The first phone phone 212 is taken as an example for illustration.
該第一電話話機212的機身上,主要係具有複數操作鍵2121以及至少一個忙線指示(Busy Lamp Field,BLF)鍵2122。該BLF鍵2122係為一可發出亮光之按鍵,並可經過設定後,令該BLF鍵2122對應至一遠端電話話機的電話號碼。其中,該遠端電話話機係指另一個總機電話系統下的電話話機。 The body of the first telephone handset 212 mainly has a plurality of operation keys 2121 and at least one Busy Lamp Field (BLF) button 2122. The BLF button 2122 is a button that emits a bright light and can be set to match the BLF button 2122 to the telephone number of a remote telephone. Wherein, the remote telephone phone refers to a telephone telephone under another switchboard telephone system.
該第一電話話機212的使用者可透過該複數操作鍵2121輸入該遠端電話話機的電話號碼,以通過網際網路撥打電話至該第二電話話機222;再者,亦可設定該BLF鍵2122對應至該遠端電話話機的電話號碼,藉以於按壓該BLF鍵2122之後,自動撥話至該遠端電話話機。 The user of the first telephone 212 can input the telephone number of the remote telephone through the plurality of operation keys 2121 to make a call to the second telephone 222 via the Internet; in addition, the BLF button can also be set. 2122 corresponds to the telephone number of the remote telephone, so that after pressing the BLF button 2122, the call is automatically dialed to the remote telephone.
該第一電話話機212係透過網路連接該XML伺服器3,藉以定期於該即時表單31中擷取該BLF鍵2122所對應之該遠端電話話機的話機狀態,以透過該BLF鍵2122來顯示。如此一來,雖然該第一電話話機212與該遠端電話話機並非在同一個總機電話系統底下,但仍可透過在該即時表單31中上傳與擷取話機狀態,而由該第一 電話話機212的該BLF鍵2122上,監看遠端的該遠端電話話機的話機狀態。 The first telephone set 212 is connected to the XML server 3 through the network, so that the phone state of the remote telephone phone corresponding to the BLF key 2122 is periodically retrieved from the instant form 31 to transmit the BLF key 2122. display. In this way, although the first telephone handset 212 and the remote telephone handset are not under the same switchboard telephone system, the first state can be uploaded and retrieved in the instant form 31. The BLF button 2122 of the telephone handset 212 monitors the state of the telephone of the remote telephone handset at the far end.
下面敘述中,將以該第一總機電話系統21作為使用者操作的一近端總機電話系統,以該第一電話話機212作為一近端電話話機;並且,以該第二總機電話系統22作為一遠端總機電話系統,以該第二電話話機222作為一遠端電話話機,舉例說明。 In the following description, a near-end switchboard telephone system operating with the first switchboard telephone system 21 as the user, the first telephone set 212 as a near-end telephone telephone; and, by the second switchboard telephone system 22 A remote switchboard telephone system uses the second telephone handset 222 as a remote telephone handset, as illustrated.
續請參閱第三圖,為本發明之一較佳具體實施例之流程圖。首先,係先設定該第一電話話機212(即,近端電話話機)上的該BLF鍵2122,使其對應至該第二電話話機222(即,遠端電話話機)的電話號碼(步驟S30)。接著,將各該電話話機212、222透過網際網路連接至該XML伺服器3(步驟S32)。並且,各該電話話機212、222係定期將自身的話機狀態上傳至該XML伺服器3,並儲存於該即時表單31中(步驟S34),主要係將「離線(offline)」、「閒置(idle)」、「來電中(coming call)」及「通話中(busy)」等話機狀態,儲存於該即時表單31中並定期更新。 Referring to the third figure, a flow chart of a preferred embodiment of the present invention is shown. First, the BLF key 2122 on the first telephone handset 212 (ie, the near-end telephone handset) is first set to correspond to the telephone number of the second telephone telephone 222 (ie, the remote telephone telephone) (step S30). ). Next, each of the telephone sets 212, 222 is connected to the XML server 3 via the Internet (step S32). Moreover, each of the telephones 212 and 222 periodically uploads its own telephone state to the XML server 3 and stores it in the instant form 31 (step S34), mainly for "offline" and "idle" (offline). The state of the phone such as idle), "coming call" and "busy" is stored in the instant form 31 and is updated periodically.
接著,該第一電話話機212可定期自該XML伺服器3的該即時表單31中,擷取該BLF鍵2122對應的該第二電話話機222的話機狀態(步驟S36)。藉以,回傳至該第一電話話機212,並透過該BLF鍵2122來顯示(步驟S38)。舉例而言,係可令該BLF鍵2122恆滅,以表示該第二電話話機222閒置;令該BLF鍵2122閃爍,以表示該第二電話話機222來電中;並且令該BLF鍵2122恆亮,以表示該第二電話話機222通話中。 Then, the first telephone set 212 can periodically retrieve the phone state of the second telephone phone 222 corresponding to the BLF key 2122 from the instant form 31 of the XML server 3 (step S36). Therefore, it is transmitted back to the first telephone 212 and displayed through the BLF button 2122 (step S38). For example, the BLF key 2122 can be kept off to indicate that the second telephone telephone 222 is idle; the BLF key 2122 is blinked to indicate that the second telephone telephone 222 is in an incoming call; and the BLF key 2122 is kept bright. To indicate that the second telephone telephone 222 is in a call.
如此一來,雖然該第一電話話機212與該第二電話話機222係處於 不同的總機電話系統之下,但使用者仍可通過該第一電話話機212上的該BLF鍵2122,監看該第二電話話機222的話機狀態。並且,使用者可進一步按壓該BLF鍵2122(步驟S40),接著,該第一電話話機212判斷該BLF鍵2122對應的該第二電話話機222是否處於閒置狀態(步驟S42)。若該第二電話話機222並未處於閒置狀態,則該第一電話話機212不動作;而若於該步驟S42中判斷為是,則該第一電話話機212將自動撥號至該BLF鍵2122對應的該第二電話話機222(步驟S44)。如此,可有效節省使用者因無法得知遠端電話話機是否閒置而隨意撥打電話,造成多餘時間的浪費,藉以,有效提昇使用者於商務上的運作效率。 As such, the first telephone handset 212 and the second telephone telephone 222 are Under the different switchboard system, the user can still monitor the state of the phone of the second phone 222 through the BLF button 2122 on the first phone 212. Moreover, the user can further press the BLF button 2122 (step S40), and then the first telephone set 212 determines whether the second telephone phone 222 corresponding to the BLF button 2122 is in an idle state (step S42). If the second telephone handset 222 is not in an idle state, the first telephone handset 212 does not operate; and if the determination in step S42 is YES, the first telephone handset 212 will automatically dial to the BLF button 2122. The second telephone set 222 (step S44). In this way, the user can effectively save the user from being unable to know whether the remote telephone is idle or not, thereby causing waste of excess time, thereby effectively improving the efficiency of the user's business operation.
以上所述僅為本發明之較佳具體實例,非因此即侷限本發明之專利範圍,故舉凡運用本發明內容所為之等效變化,均同理皆包含於本發明之範圍內,合予陳明。 The above is only a preferred embodiment of the present invention, and is not intended to limit the scope of the present invention. Therefore, equivalent changes to the scope of the present invention are included in the scope of the present invention. Bright.
1‧‧‧遠端電話話機的忙線提示系統 1‧‧‧Busy line reminder system for remote telephones
2‧‧‧總機電話系統 2‧‧‧Switchboard telephone system
21‧‧‧第一總機電話系統 21‧‧‧First switchboard telephone system
211‧‧‧第一交換機 211‧‧‧First switch
212‧‧‧第一電話話機 212‧‧‧First telephone
22‧‧‧第二總機電話系統 22‧‧‧Second switchboard system
221‧‧‧第二交換機 221‧‧‧second switch
222‧‧‧第二電話話機 222‧‧‧Second telephone
23‧‧‧第三總機電話系統 23‧‧‧ Third switchboard telephone system
230‧‧‧網路閘道器 230‧‧‧Network gateway
231‧‧‧第三交換機 231‧‧‧ Third switch
232‧‧‧第三電話話機 232‧‧‧ third telephone
3‧‧‧可擴展標示語言伺服器 3‧‧‧Extensible Markup Language Server
31‧‧‧即時表單 31‧‧‧ Instant Form
Claims (9)
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