TW465215B - Call forwarding via three-way calling - Google Patents

Abstract

According to one aspect of the invention, a customer premise equipment (CPE) (105) is adapted to take advantage of a three-way calling feature in order to forward incoming calls on a flexible and less expensive basis. Thus, according to one embodiment of the invention, a method of automatically forwarding an incoming call in a CPE includes the steps of temporarily placing the incoming call in a hold status (212), calling a forwarding number (214), and retrieving the incoming call from the hold status to connect the incoming call to the forwarding number (216). In an alternative embodiment, a CPE includes a flash unit adapted to place an incoming call into a hold status, and a calling unit (113) adapted to call a forwarding number based on call related information associated with the incoming call.

Description

46 52 1 5 V. Description of the Invention (l) ____ On November 6, 1997, the United States p was claimed here. The application number 6 0/0 6 3 9 8 9 is the priority related application at the time of application. Please refer to the application and the joint application for the electricity of the second-line telephone. The name of the US patent application number is "经-" and Reference. Transfer (please refer to Ken Long, in the field of this invention, this invention is related to the call transfer function of the phone, and especially relates to a method that can be used to transfer a phone with the three-way invention background ... Device. Call forwarding is an optional service code provided by Yisenwu, which enables telephone subscribers to a telephone service provider. The typical scenario is to arrange a call transfer to a forwarding number under the charge ("CPE"). )) The H subscribers use their telephones (the so-called " client-side telephone service provider will use Λ, keys to perform call forwarding services. This capability enables electricity to be used as the telephone specified by the telephone subscriber. For example, a fake The user of this service will leave the user ’s home and go to his office. 2 The user can reserve the service by pressing the preset button in the button on the phone of the user ’s home. Corresponding to the touch, = The operator prompts the user to enter a transfer Number. * 着: From a user's point of view, the telephone service provider ^ will use a central switching network (the so-called central office) to replace the phone number connected to the phone in the code center with the phone number to which the user works, Traditional call forwarding is inefficient as mentioned above.

Page 5 4652 1 5 V. Description of the invention (2) Costs. For example, ‘traditional call transfer can only be made from.., U. /.,----~-≪ In this way, for example, if the user forgets to set = t before the user leaves the home, the user ’s incoming call will not be forwarded to β, and the call will be forwarded ^ false. If the user ’s phone is off, i Where the user stems, the traditional telephone is turned into a messenger | "Resume" one to two of the electric shoe transfer calls = allow the transfer number. At the same time, traditional phone transfers cannot block incoming calls

Bui II messages, such as caller identification information, are used to distinguish incoming calls to diversify different destinations. Finally, the cost of traditional telephone calls is high, requiring users to pay monthly and / or pay per call D _---Summary of the invention ^ According to one aspect of the present invention, a more flexible and less expensive On the basis of this, a client device (105) uses the function of three-way calling to transfer incoming calls. Thus, according to a specific example of the present invention, a method for automatically transferring an incoming call by a client device includes the steps of temporarily placing an incoming call in a reserved state (2 1 2), a call forwarding code (21 4), and a reserved taste. The phone will call back to connect—to its forwarding number (2 1 6). In a variable specific example, a user h device contains a flashing grandson. It is used to threaten an incoming call in a reserved state, and a call to the device 1 3) 呼叫 call a call based on the relevant information of the incoming call. Worse than stupid. ‘~ Brief description of the drawings FIG. 1 is a simplified block diagram of a client device according to the present invention; and FIG. 2 is a flowchart illustrating an operation method of the client device shown in FIG. 1. Detailed description of the sheep Three-way calling is a monthly fee or per call by a telephone service provider_

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V. Invention Description (3)

The functions provided by the remuneration method. A three-way call brings one forward and the second board together—a telephone conversation that allows both (the first group) to also join the third group into the first talk. In a typical example, in order to initiate a road call; the first group & quickly sounded the connection-(the so-called " flash connection ") Heng issued the first group of telephones · 'temporarily entered the group and entered security. Then the first group puts the external I phone in three colors. _Wait for the third, pen "After the phone has established the connection" The third group, dreaming again, waiting for a group of calls' results three times and there are three parties in between. The benefit of having a three-way call that automatically obtains the telephone service provider's benefit from the user's call transfer function outweighs the benefit of the telephone service industry. For example, the far-end call is set according to the present invention. 'Further information, such as caller identification

f I Ψ The user of the telephone service using the three-way calling function of the present invention can simultaneously confirm the call transfer attitude. In addition to saving external costs, the present invention provides a call transfer setting that enables the traditional call transfer provided by the user. The user can step. The present invention can make a call transfer based on the relevant information of the incoming call. Fig. 1 is a simple block diagram of a client device configured according to the present invention ', such as a telephone or answering machine. The phone is connected to the telephone line 107. Although it is called "line" here, it must be understood that the telephone line 107 may be wireless, as opposed to the wired line. Connected to the central switching network. Learn more that the telephone line 107 may be a digital line, such as Integrate the signal digital network line. Although the specific example shown in the figure shows a single line 1 07, there can be multiple lines provided to the phone 丨 〇5, and that phone 丨 〇5 can be based on this issue Go forward to any phone line in March.

Page 7 4652 彳 5 V. Description of the invention (4) The telephone line 107 is connected to the traditional telephone telephone. The processing element is used to place and receive the telephone telephone. In addition, the electrician] 007 p "71,. ^ ± This sweat turtle live ankle 1 can also be connected to the telephone transfer set 2 1 3, and at the same time connected to the program setting device 1 1 7. According to the present invention, Call ^ Transfer 113 will temporarily call, line! 〇7 received call placed on hold / call two transfer numbers on 1.¾ line 107, and then return to the reference from hold f! One turn to the turn number. For example, if there is one, calculate the identification information of the caller on the telephone line 107. "Call the transfer number on the telephone line 107.伍 依 彳 # 在 You can learn about the telephone switching device 113 series-a part of the processor integrated circuit digital signal processor (DSp). Such a signal processor contains both traditional words = number = parts or all. As L according to a specific example of the present invention,

The digital signal processing of the integrated circuit supported by the H telephone processing function is planned to provide the telephone transfer of the present invention: Li Neng, J!, Ϊ́ ί :: telephone switching device including the telephone processing element 111. Use samples instead of restrictions. Other plans are also possible: for example, you can combine traditional telephone processing components to enter the dual-energy chip of the digital signal processor of the Jensen Semiconductor Integrated Circuit, and you can enter the telephone transfer device 113 Another — I — Going forward, although it shows the traditional telephone processing element ⑴ = = Talk: 105, but I know some elements, such as the phone r: '. It can be physically combined into a separate piece, which is connected to the phone. 丄 U 3 According to another specific example, the telephone transfer device 113 is connected or integrated to

465215 Jade and invention description (5) A program setting device 1 1 7 ′ tablet. The program setting device 1 1 7 provides a process that can change the phone switching device ... The factory setting device Γΐ7 for this purpose is connected to an input device U9. The programming device 1 1 7 can be selectively or additionally connected to a telephone line. The input device 119 may be connected to the telephone 105 through an input / output port in the form of a computer, or through some different connections, such as optical, magnetic, acoustic, or metal connections. However, in its simplest form, the input device 119 may select a method to be combined in the keys of the telephone, and that method may be planned in the programming mode. For example, a user can press a predetermined sequence of keys on the keys to enter the programming mode. A specific key can be provided to choose to enter or leave the program setting mode. Via the input device 119 and the program setting device 117, it is possible to use a user to set a program for call transfer, for example, enter a transfer number to a place to transfer a call or enter a command to set a call transfer function. In a typical specific example, the effective program settings are obtained through the input device 119 and the program setting device 117, and also include the phone transfer device 113 $ Enter the relevant information of the user's specific phone to decide whether to transfer to ^ ° For example, the user can set up a program to make the phone transfer device 丨 3 According to the call, analysis of materials, such as caller identification information, but only transfer some electricity $. According to this example, the 'incompatibility' standard telephones, traditional telephones, electrical activities, etc. are handled in a unified manner. So 'for example, the user 3b ° calls the program of the transfer device Π3 to transfer the call received from a specific phone number' and the answering machine component of the conventional telephone processing element 111 Handle all other calls.

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Page 9 46 5 21 5 V. Description of the invention ¢ 6) " A ---- It may include relevant information based on the phone when it has effective J-type settings through the input device 119 and the program setting device 11? For example, caller J: data, J pair: the same caller who provided a different transfer number, the user can set the program of the phone transfer device 113-I am connected to the first body magic, and electric argon Transfer to the second Korean call number. The use of two related separate forwarding numbers is completely read for two reasons. Actually, the above 'this can support any number of forwarding numbers' and = the user establishes a transfer Any number of callers are transferred to any transfer relationship. "And :: =: a preset situation, that is, no transfer occurs. For example, it can be divided based on the analysis of the caller's relevant identification data. I: i : Caller transfer. What can be changed is that the preset situation may be: all the phones except the related information phone will be = phase :: identify the device program to calculate and other information except those with specific caller identification ^ = invention The party line i 〇7 allows for maneuvering. According to this function, the user can change the program setting of the telephone transfer device " 3 at the position of the telephone 105. The example is far from different positions. Set the phone number to 05 and provide it to the user with a set script-: The prompt Π :: Γ sets the device 117 according to the preset

4652 1 B V. Description of the invention (7) Shikou it dagger, 1 row " ifu words to the phone ⑽ to change: two on top, the relevant telephone line 107 calls ^ ^ Μ Μ ^ document program authority device U 7 In order to achieve the purpose of resetting the program on the remote phone: 113, by pressing the user's location to receive a predetermined Γ predetermined key sequence, the program setting device 1 1 7 can be placed on the telephone line. Multiple rounds of sound can be raised at multiple frequencies ^ / column. The _ style setting device does not send the user a fan, for example, to ask the user to respond. For the relevant double-triggering the correct key back and forth, you should inquire about the program of the dual-tone multi-frequency signal setting and the switching device 113. Mu Zhi 1 1 7's private U 2 exhausted power was originally set ^ = 2 'machine 1 05 is the user's home phone, and the user's phone number Γ; :: machine 10 5 makes all calls forward to use Work place, ^ ^: Use at point t • Leave there and go to the second factory of the second device 113: Modular Office. The user can reset the phone transfer system and need a factory office to replace the original transfer phone. The phone number of the program is reset and there is no reset sound. In particular, _ = sends out a virtual age to indicate the incoming call: hint, and provides the caller-some transfer function program that they want to re-authorize. Process 4 The setting device 117 and / or the telephone switching device 13 then waits for an instruction to reset the program or a predetermined time elapses. If the scheduled time elapses, the incoming call will be forwarded according to the forwarding command set by the current program. On the other hand, if an instruction to reset the program is received, the caller (if it is a user) will be able to reset by, for example, responding to a prompt from a script generated by the program setting device

4652 1 5 V. Description of the invention (8) Program for setting transfer function. The reset program instruction can be, for example, a personal identification number entered by the user on the remote telephone and converted into a dual-tone multi-frequency tone that can be interpreted by the mode setting device 117. Alternatively, the reset instruction may be an audible signal as a spoken clause, provided by the user to the remote telephone. The program setting device 1 1 7 contains spectrum analysis or other voice recognition functions to recognize the user's voice and reset the program based on the analysis. In another specific example, the call forwarding device 113 is further programmed to determine whether the call placed on the forwarding number has priority over the forwarding call ...) whether it is busy. If the transfer number; ε is busy, the 'telephone transfer device 丨 1 3 will not process incoming calls' and will be processed by the traditional telephone processing element 1 丨 丨. > In a related another specific example, if the forwarding number is busy, the electric transfer device 1 1 3 can be placed on the second transfer phone to become the second transfer number η, and the electricity transfer to the third Two forwarding numbers. In order to achieve this, the telephone transfer device _ device 11 3 ^ a 45-used for the main body two so-a memory is available; Step-by-step, like this: a ': = setting device 117 to set the number to drink, can also include a third major and a minor = for forwarding the next forwarding number as in the higher order: incoming call . Fig. 2 provides a flowchart showing the example of ^ when all the numbers are busy. At step 202, the user operates a P input device U9 according to the scenario. For example, the user sets a specific button on the phone 105 in the house through a program. 0

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Five, description of the invention (9)

Let's set the program of the telephone transfer device U3. An example is that the user uses this process-type setting function to set the telephone transfer device 11 3 to transfer an incoming call to a telephone number that allows the weekly person to work. The job phone number is set by entering the phone number of the job into the button, or it is preferably set by selecting the phone number of the job from a set of preset phone numbers. The steps of this program setting can be obtained by the processor of the program setting device 117 or the digital signal processor running a prompt script in it. For example, 'the script can be displayed visually via the telephone 105, or audibly to ask the user via the speaker of the telephone 105.

The incoming call on the 04 telephone line 107 in step 2 is received by the telephone transfer device 113. In step 206, the call is transferred to the farm; ns calculates the phone-related information, such as the different data of the call and the IS call test, and decides whether to transfer the call. The identification information of the caller is usually placed between the caller—the first and the second shower. = For example, the disadvantage of step 206—the identification information of the person and the person. If the i2T6V: r is transferred to the second table in step ^^, then in step 208, the incoming call will be transferred by the traditional type.

Page 13 46 52 15 Jade, invention description (10) Incoming call. Cool second, if the step 2 06 phone transfer device 113 decides that M, * should be transferred in step 21 (), the phone transfer device 1U will determine its transfer number. The root 34 typical sentiment 'step 2 10 includes the decision of the user's phone number and the number set by the user in step 202. In a more careful subsection, f 21 1 0 contains a number of potential forwarding numbers, and selects the forwarding number based on the relevant information of the call, such as the identification information of the caller. Step 2 12, the telephone switching device n 3 is accompanied by a switch wiring operation to put the f call on hold. In step 214, the telephone transfer device 113 calls the transfer number (the user's work number). Step 2 1 6. The phone transfer device is accompanied by another switch wiring operation to retrieve power from the hold state and complete the phone transfer process. In this way, a call to the user's home phone number is forwarded to the user's work phone number and received by the user. At the user's workplace, using ^ can recognize that the phone is based on the original phone-related information, such as the fact that the caller identified the tribute 'in order to notify the user of the fact that the phone is at home. After transferring the call, step 2 丨 8, the telephone transfer device 丨 丨 3, or the traditional telephone processing the components in 7C 1 1 1 to monitor the status of the transferred call, and in step 2 2 0 'based The call is completed to switch the telephone line 107 to the standby state. Answer the call, ‘if the user is going to leave the user ’s workplace, the user can arrange the program setting device 117 for remote control by calling the phone at home, and the call transfer function of the device 105. For example, the user wants to go home. The user can simply deactivate the call forwarding function and make the next incoming call decide in step ^ 06 that it should not be forwarded. This will cause the call to be traditionally

46 52 15 V. INTRODUCTION (π) Processing, for example, by answering machine of telephone processing element 1 1 1 of traditional telephone. On the other hand, if the user wants to leave the workplace to a satellite factory office, the user can change the forwarding number to that satellite factory office. This will cause the next incoming call to make a decision to transfer the call in step 206, a decision to transfer the phone number to the satellite factory office in step 210, and further processing according to steps 2 1 2-2 2 0.

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Claims (1)

4 6 5 2 1 5 6. Scope of patent application 1. A method for automatically transferring incoming calls from client-side equipment (CpE) (105) Included. The steps are: temporarily put the incoming call on hold (2 1 2) Waive 3 1 4); and return color from reserved state I to Ya Yu forwarding number (-1 21 6). 2. The method according to item 1 of the patent application scope, further comprising the steps of: monitoring incoming calls 18); and placing the standby mode 5) when the conversation is finished (220). ~ 3. If method 1 of the scope of patent application is applied, method 1 further includes the steps of: selecting a call (2 04); and calculating related information related to the call (206), which is further forwarded according to the transfer donation Carry out the steps of dialing a number (21 4). 4. If the scope of the patent application is the first one, it further includes the steps of: reminding a caller; and a person who comes from .S to receive the transfer party ii, wherein the step of calling the transfer number (214) is still implemented based on the transfer direction. 5. — a kind of client equipment (CPFJ (105), including: — an interrogation device for placing an incoming call on hold; and — a calling device (Π 3) for call related information Based on the transfer pen code. 6. If the client ^ device of item 5 of the patent application scope, in which the phone is related _ Page 16 465215 VI. Scope of patent application The information is the information of caller. . 7. The user equipment of item 5 of the patent scope-"further includes an enabler (1 U) for the selective activation of the call set. Set Si such as 7) apply: use the special item 7 client, where the makeup device is in the state of the device. ^ This user can fill in 9 such as the client of the 7th scope of the patent application-set up borrowing, in which the activation (1 U and • calling device 〇13) is remotely controlled by the user, so ^ remote modification A change to start the installation [^ state according to a specific remote setting call device} program to operate. * 1-10 ·, a kind of user, end equipment, including a device for automatically placing a call to the reserved state (11 7); for automatically calling a forwarding number ^ (1 1 3); and for Automatically retrieve the call from hold to connect the call to its forwarding number (1 1 7). '11' If the client device in the scope of patent application No. 10, further includes: a device for monitoring to the forwarding number (1! 7); and put the user equipment in standby state when the call is completed (11 7) Of the device. 1 2. The client device as claimed in item 10 of the patent application scope, further comprising: a device for reminding the caller (117); and 'a device for receiving a transfer instruction from the caller (Π7); · jii ... _ _ Page 17 46 52 1 5 6. Scope of patent application Among them, ^ 3 receiving instructions makes the device used to automatically call the forwarding number issue 'am 1'. Its function. Page 18 11