TW202236201A - Professional consulting service system based on instant messaging application which can improve the interactivity and reach rate of the professional consulting service - Google Patents

Abstract

The present invention relates to a professional consulting service system based on an instant messaging application, which includes a professional consulting service server and a first client electronic device, wherein the professional consulting service server is used to provide professional consulting services. The professional consulting services include the service of finding good object and the automatic reservation service. The first client electronic device is used to trigger the service of finding good object and the automatic reservation service. The service of finding good object is to generate the good object evaluation information according to the identity information of the first client and the second client. The good object evaluation information is used to indicate the matching degree between the first client and the second client, and the second client does not use any professional consulting service. The automatic reservation service is to automatically record and complete the reservation service according to the consulting information selected by the first client or the second client. The professional consulting service server includes a good object service module, a horoscope suggestion module, a reservation module, a creation module, and an interface module. The good object service module is used for generating a good object consulting message according to the service of finding good object initiated by the first client electronic device and enabling the first client electronic device to transmit the good object consulting message to the second client's instant messaging application. The good object service module generates the corresponding good object evaluation information according to the identity information transmitted by the second client electronic device based on the good object consulting message and the identity information that the first client has stored in the professional consulting service server, and provides the good object evaluation information to the first client electronic device.

Description

Professional consulting service system based on instant messaging application

The invention provides a professional consulting service system, especially a professional consulting service system based on an instant messaging application program on an instant messaging platform.

In recent years, "instant messaging" (IM) technology related to computer network or communication has become a very popular and mature technology, and it is widely used. The most common one is everyone Being able to use this instant messaging technology to chat, or transmit relevant text, messages, video, audio, files and other content can promote more convenient and efficient communication between each other. On every electronic device or mobile device, for example: on a notebook computer, a desktop computer, a tablet computer, or a smart phone, etc., there will be installed various corresponding instant messaging platforms. Instant messaging application (application, referred to as App), the most common instant messaging application, including but not limited to: Line instant messaging application, WeChat instant messaging application, Skype instant messaging application, WhatsApp instant messaging application , or Facebook messenger instant messaging application, etc.

In addition, due to the convenience brought by the instant messaging application program and the various application methods it can provide, and the instant messaging application program usually provides a corresponding application programming interface (application programming interface, referred to as API), Therefore, it is possible for some developers to develop related user interface (user interface, UI for short), which is used to carry on the instant messaging application program, so that users can use the instant messaging application program more conveniently.

Currently, a common user interface is a customer service robot, which can interact with users through question-and-answer interactions. However, this kind of interaction is limited to a single user and cannot be effectively extended to other users to participate together, reducing the reach of the customer service robot. . In addition, if the professional consulting service is provided by an instant messaging application in a self-operated manner, the service provider must use the instant messaging application for a long time to pay attention to the dynamics of the user to generate real-time interaction, which not only takes a lot of time, but also The service can't effectively reach new users.

Therefore, in order to improve the interactivity and reach rate of the professional consulting service, the present invention proposes a professional consulting service system based on an instant messaging application, which improves the reach rate of the professional consulting service through the interaction between users, and is equipped with automatic reservation Services to improve the convenience of using the professional consulting service, with a view to reducing the active management time of the professional consulting service provider and increasing the reach rate of the professional consulting service.

The main technical means adopted to achieve the above purpose is that the aforementioned professional consulting service system based on instant messaging applications includes: A professional consulting service server, used to provide a professional consulting service, the professional information service includes a noble person service and an automatic appointment service; and a first user terminal electronic device, used to trigger the noble person finding service and the automatic reservation service, Wherein, the noble person finding service generates noble person evaluation information based on the identity information of a first user and a second user, and the noble person evaluation information is used to indicate the matching degree between the first user and the second user, and The second user has not used the professional consulting service, and the automatic appointment service is an appointment service that is automatically recorded and completed according to the consulting information selected by the first user or the second user.

With the above structure, the first user can hold the first user terminal electronic device to trigger the noble person service and the automatic reservation service, interact with a second user to use the professional consulting service, so that the professional consulting service can reach the second user , and complete the appointment of the professional consulting service with the automatic record of the automatic booking service, so as to reduce the time for the professional consulting service provider to pay attention to the user and increase the reach rate of the professional consulting service.

In order to fully understand the purpose, features and effects of the professional consulting service providing system of the present invention, the following specific embodiments are used together with the attached drawings to give a detailed description of the present invention, as follows:

Please refer to FIG. 1 , as shown in the figure, it is a schematic diagram of the system architecture of a professional consulting service providing system 100 based on an instant messaging application program according to a specific embodiment of the present invention, which includes a first user terminal electronic device 110 and a professional consulting service server device 120, the first client electronic device 110 and the professional consulting service server 120 communicate through the network 200, the first client electronic device 110 includes an instant messaging application, and through the instant messaging application, Establishing a first chat room for exchanging information with the first user account and a service provider account of the professional consulting service server 120, the professional consulting service server 120 is used to provide a professional consulting service through the first chat room, And the professional consulting service corresponds to a service provider.

Further, in this embodiment, the professional consulting service is a fortune-telling consulting service, and the present invention is not limited thereto.

Further, in this embodiment, the professional consulting service server 120 is used to provide professional consulting services such as a fortune suggestion service, a noble person finding service, and an automatic appointment service.

Further, the professional consulting service server 120 is further communicated with a service provider electronic device 130 through the network 200, and the professional consulting service server 120 is further used to provide an interface for creating the professional consulting service, so The service provider can create its own service provider account through the creation interface on the service provider terminal electronic device 130, so that the service provider can use the service provider account to communicate with the first user in the first chat room Interact and provide professional consulting services.

In one embodiment, the service provider is, for example, a fortune teller, and the present invention is not limited thereto.

In one embodiment, the numerology consultation service is a constellation consultation service, a horoscope consultation service, a Ziwei Doushu consultation service, etc., and the present invention is not limited thereto.

In one embodiment, the instant messaging application program can be an existing one, for example including, but not limited to: Line instant messaging application program, WeChat instant messaging application program, Skype instant messaging application program, WhatsApp instant messaging application program, or It is a Facebook messenger instant messaging application program, etc., and the present invention is not limited thereto.

In one embodiment, the first user electronic device 110 and the service provider electronic device 130 can be used for example: a desktop computer, a notebook computer, a tablet computer, or a smart phone, etc. device, and the present invention is not limited thereto.

In order to further illustrate the professional consulting service server 120, please refer to FIG. An interface module 125, and the nobleman service module 121, the fortune suggestion module 122, the reservation module 123, the creation module 124 and the interface module 125 can be realized by programs.

The nobleman service module 121 is used to generate a nobleman consultation message according to the nobleman service initiated by the first client electronic device 110 in the first chat room, and make the first client electronic device 110 consult the nobleman The message is sent to a second chat room in the instant messaging application including the first user and a second user, wherein the second user is a user of the instant messaging application that does not use the professional consulting service. The noble service module 121 generates corresponding noble evaluation information based on the identity information sent by the second user electronic device based on the noble consultation message and the first user's identity information stored in the professional consultation service server 120, and providing the noble person's evaluation information to the first chat room and/or the second chat room. In this way, the interaction between the first user and the second user is completed, and the professional consulting service reaches the second user.

Further, the noble person consultation message includes a code, and the identity information of the second user is associated or bound with the code, so that the code can be used to query the identity information of the second user in the professional consultation service server 120 .

Further, the noble evaluation information is used to indicate the degree of noble matchmaking between the first user and the second user. For example, the noble evaluation information may include a matchmaking result of a fortune noble person, a result of a career noble person's matching result, and a love noble person's matching result, and the present invention is not limited thereto.

In one embodiment, the nobleman consultation message includes a link to the professional consultation service server 120 that can be communicated.

In this way, the first user can obtain the degree of noble matchmaking between the first user and the second user through the noble person finding service, and the identity information of the second user is registered in the professional consulting service server 120, and Become one of the potential users of this service provider.

Further, the reservation module 123 will be described below by taking the first user and the first client electronic device 110 as examples. The reservation module 123 is used to provide reservation information including a consultation time, a consultation location and a reservation method according to the automatic reservation service initiated by the first client electronic device 110 in the first chat room, and according to the The consultation time selected by the first user is automatically recorded to complete the reservation service, whereby the first user can reserve the service at any time without being affected by time and place, and the service provider does not need to interact with the first user at any time to complete the reservation service , effectively improving the convenience of providing professional consulting services.

In an embodiment, the consultation time may include a week information, a date information and/or a time interval information, and the present invention is not limited thereto.

Further, the fortune suggestion module 122 is used to generate a fortune suggestion message according to the fortune suggestion service initiated by the first client electronic device 110 in the first chat room, wherein the fortune suggestion message may include a love fortune suggestion , a wealth fortune suggestion and a work fortune suggestion, and the present invention is not limited thereto. In this way, the first user can quickly obtain fortune advice, effectively improving the convenience of providing the professional consulting service.

Further, the creation module 124 is used to provide the creation interface, so that the service provider can create the service provider account corresponding to the professional consulting service. The service provider can use the creation interface to create the service provider account belonging to the service provider through the service provider terminal electronic device 130, and use the creation interface to set the relevant parameters of the professional consulting service, thereby providing personalized The service provider account for .

In one embodiment, the parameters include a display image, an explanatory text, a fortune suggestion setting value for determining the fortune suggestion message, and a noble matchmaking level setting value for determining the noble person's evaluation information, and the present invention does not Use this as a limit. For example, the setting value of the fortune suggestion can determine the amount of information (large, medium, small) in the fortune suggestion message. The amount of information is, for example, the number of words, and the present invention does not take this as an example. In addition, the noble matchmaking level setting value is used to determine the noble matchmaking level corresponding to the two identities. For example, the noble matchmaking level (high, medium, and low matching degree) is set according to the rules of fortunetelling and identity information, and the present invention does not Use this as a limit.

The interface module 125 is used to generate an operation interface corresponding to the noble service module 121, the fortune suggestion module 122, the appointment module 123, and the creation module 124 executed in the instant messaging application program, so that the second A user and the service provider can interact and set through the operation interface.

In this way, the service provider can use the first chat room to grasp the usage status of the first user through the created service account, and make the service account reachable to the second user through the first user , and use the reservation service to quickly provide reservation services to the required customers and manage the reservation status, so that the service provider does not need to pay attention to the user status for a long time, and can also expand the existing users to other potential users to effectively enhance the provision of professional consultation Convenience of service.

Please refer to FIG. 3 to FIG. 7 , which are schematic diagrams of an embodiment of the professional consulting service providing system 100 of the present invention operating in an instant messaging application program. Please refer to FIG. 3 first. FIG. 3 is a schematic diagram of the operation interface of the first chat room, wherein the first user can trigger the professional consulting service of the fortune suggestion service, the noble person service, and the automatic appointment service through the operation interface 300 .

Please refer to FIG. 4 . FIG. 4 is a schematic diagram of an embodiment of the distinguished person consultation message 400 , the first user can provide the noble person consultation message 400 to the second chat room, so as to reach the second user with the professional consultation service.

Please refer to FIG. 5 . FIG. 5 is a schematic diagram of an embodiment of the noble person's evaluation information 500 , and the first user can evaluate the matching degree between the first user and the second user according to the noble person's evaluation information 500 .

Please refer to FIG. 6 . FIG. 6 is a schematic diagram of an embodiment of the fortune suggestion message 600 , and the first user can choose outfits according to the fortune suggestion message 600 to improve fortune.

Please refer to FIG. 7 , which is a schematic diagram of an embodiment of the reservation service 700 , the first user can conveniently and quickly complete the reservation service through the guidance of the operation interface.

To sum up, since the professional consulting service providing system of the present invention can provide professional consulting services including a noble person service and an automatic appointment service, users can not only interact with other users to use the professional consulting services, but it is also easier to upgrade the professional consulting services. The reach rate of the consulting service effectively improves the convenience of providing the professional consulting service in order to reduce the time for the professional consulting service provider to pay attention to the user and increase the reach rate of the professional consulting service.

The professional consulting service providing system of the present invention has been disclosed above with a preferred embodiment, but those skilled in the art should understand that this embodiment is only used to describe the present invention, and should not be interpreted as limiting the scope of the present invention . It should be noted that all changes and substitutions equivalent to the embodiment should be included in the scope of the present invention. Therefore, the scope of protection of the present invention should be defined by the scope of the patent application.

100: Professional Consulting Service System 110: the first user terminal electronic device 120:Professional consulting service server 121: Noble service module 122: Fortune suggestion module 123: Reservation module 124:Create a mod 125: interface module 130: service provider terminal electronic device 200: Network 300: Operation interface 400: Noble consultation message 500: noble evaluation information 600: fortune advice message 700: Reservation service

FIG. 1 is a schematic diagram of the system architecture of a professional consulting service providing system according to an embodiment of the present invention; FIG. 2 is a schematic structural diagram of a professional consulting service server according to an embodiment of the present invention; FIG. 3 is a first schematic diagram of the implementation of the operation interface of the professional consulting service server according to the embodiment of the present invention; FIG. 4 is a second schematic diagram of the operation interface implementation of the professional consulting service server according to the embodiment of the present invention; FIG. 5 is a third schematic diagram of the implementation of the operation interface of the professional consulting service server according to the embodiment of the present invention; FIG. 6 is a fourth implementation schematic diagram of the operation interface of the professional consulting service server according to the embodiment of the present invention; and FIG. 7 is a fifth implementation diagram of the operation interface of the professional consulting service server according to the embodiment of the present invention.

100: Professional Consulting Service System

110: the first user terminal electronic device

120:Professional consulting service server

130: service provider terminal electronic device

200: Network

Claims (10)

A professional consulting service system based on an instant messaging application program, which includes: A professional consulting service server, used to provide a professional consulting service, the professional information service includes a noble person service and an automatic appointment service; and a first user terminal electronic device, used to trigger the noble person finding service and the automatic reservation service, Wherein, the noble person finding service generates noble person evaluation information based on the identity information of a first user and a second user, and the noble person evaluation information is used to indicate the matching degree between the first user and the second user, and The second user has not used the professional consulting service, and the automatic appointment service is an appointment service that is automatically recorded and completed according to the consulting information selected by the first user or the second user. The professional consulting service system as claimed in item 1, wherein the professional consulting service is a numerology consulting service. The professional consulting service system as described in Claim 1, wherein the professional consulting service server includes a nobleman service module, a fortune suggestion module, a reservation module, a creation module and an interface module. The professional consulting service system as described in Claim 1, wherein the noble service module is used to generate a noble consulting message according to the noble person service initiated by the first user terminal electronic device, and make the first user terminal electronic The device sends the noble consultation message to the instant messaging application program of the second user, and the noble service module uses the identity information sent by a second user electronic device based on the noble consultation message and the first user has stored in The identity information of the professional consulting service server generates corresponding noble person evaluation information, and provides the noble person evaluation information to the first user terminal electronic device. The professional consultation service system as described in Claim 4, wherein the distinguished person consultation message includes a code for binding with the identity information of the second user. The professional consulting service system as described in Claim 4, wherein the noble person's consulting information includes a link that can be connected to the professional consulting service server by communication. The professional consulting service system as described in claim item 4, wherein the noble person evaluation information is used to indicate the degree of noble person matching between the first user and the second user, and the noble person evaluation information includes a result of a wealthy person matching , a matchmaking result of a noble person in career and a matchmaking result of a noble person in love. The professional consulting service system as described in claim 3, wherein the creation module is used to provide a creation interface, and the creation interface includes a service provider account, a display image, an explanatory text, a fortune suggestion setting value, a The interface for the setting value of noble matchmaking level. The professional consulting service system as described in Claim 8, wherein the professional consulting service system further includes an electronic device at the service provider end, communicated with the professional consulting service server, and used to trigger the creation interface to create a corresponding The service provisioning account of the service provider. The professional consulting service system as claimed in item 9, wherein the service provider is a fortune teller.

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