TWI798653B - Professional consulting service system based on instant messaging application - Google Patents
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Abstract
本發明係一種基於即時通訊應用程式的專業諮詢服務系統,其包括專業 諮詢服務伺服器以及第一用戶端電子裝置,其中,專業諮詢服務伺服器用以提供專業諮詢服務,專業諮詢服務包括找貴人服務以及自動預約服務,第一用戶端電子裝置用以觸發找貴人服務以及自動預約服務,且找貴人服務為根據第一用戶以及第二用戶的身分資訊產生貴人評估資訊,貴人評估資訊用以表示第一用戶以及第二用戶之間的媒合程度,並第二用戶未使用專業諮詢服務,且自動預約服務為根據第一用戶或第二用戶所選擇的諮詢資訊自動記錄完成預約服務。 The present invention is a professional consulting service system based on instant messaging application program, which includes professional The consulting service server and the first user-end electronic device, wherein, the professional consulting service server is used to provide professional consulting services, and the professional consulting service includes finding noble persons and automatic reservation services, and the first user-end electronic device is used to trigger the looking for noble persons. And the automatic reservation service, and the noble person service is to generate noble person evaluation information based on the identity information of the first user and the second user, and the noble person evaluation information is used to indicate the matching degree between the first user and the second user, and the second user No professional consulting service is used, and the automatic appointment service is an appointment service that is automatically recorded and completed based on the consulting information selected by the first user or the second user.
Description
本發明係提供一種專業諮詢服務系統,尤指一種基於即時通訊平台上之即時通訊應用程式的專業諮詢服務系統。 The invention provides a professional consulting service system, especially a professional consulting service system based on an instant messaging application program on an instant messaging platform.
近年來,於電腦網路、或者是與通訊相關的「即時通訊」(instant messaging,簡稱IM)技術已經成為了一項非常熱門、而且成熟的技術,並且應用非常地廣泛,最普遍的就是大家得以用此即時通訊技術來聊天、或者是傳送相關文字、訊息、影音、語音、檔案等內容,可以促進彼此之間的溝通更加方便、以及有效率。於每一台電子裝置、或者是行動裝置上,例如:於筆記型電腦、桌上型電腦、平板電腦、或者是智慧型手機上等,都會有安裝各式各樣與即時通訊平台所對應的即時通訊應用程式(application,簡稱App),最常見到的即時通訊應用程式,例如包含但不限定有:Line即時通訊應用程式、WeChat即時通訊應用程式、Skype即時通訊應用程式、WhatsApp即時通訊應用程式、或者是Facebook messenger即時通訊應用程式等。 In recent years, "instant messaging" (IM) technology related to computer network or communication has become a very popular and mature technology, and it is widely used. The most common one is everyone Being able to use this instant messaging technology to chat, or transmit relevant text, messages, video, audio, files and other content can promote more convenient and efficient communication between each other. On every electronic device or mobile device, for example: on a notebook computer, a desktop computer, a tablet computer, or a smart phone, etc., there will be installed various corresponding instant messaging platforms. Instant messaging application (application, referred to as App), the most common instant messaging application, including but not limited to: Line instant messaging application, WeChat instant messaging application, Skype instant messaging application, WhatsApp instant messaging application , or Facebook messenger instant messaging application, etc.
此外,由於即時通訊應用程式所帶來的方便性、以及所能提供各種的應用方式,再加上即時通訊應用程式通常都會提供有所對應的一應用程式介面(application programming interface,簡稱API),因此,更可以讓一些開發廠商 開發出相關的使用者介面(user interface,簡稱UI),用來搭載於即時通訊應用程式上,供用戶於使用即時通訊應用程式能更方便地加以運用。 In addition, due to the convenience brought by the instant messaging application program and the various application methods it can provide, and the instant messaging application program usually provides a corresponding application programming interface (application programming interface, referred to as API), Therefore, it is more possible for some developers to A relevant user interface (UI for short) is developed to be carried on the instant messaging application program, so that users can use the instant communication application program more conveniently.
目前,常見的使用者介面例如為客服機器人,可與用戶進行一問一答之互動,然而,此種互動僅限於單一用戶,無法有效推及至其他用戶並共同參與,減少該客服機器人的觸及率。此外,若以個人獨自經營的方式以即時通訊應用程式來提供專業諮詢服務,服務提供者須長時間使用即時通訊應用程式來關注用戶的動態以即時產生互動,不僅需花費大量的時間,以此方式服務更無法有效觸及新的用戶。 Currently, a common user interface is a customer service robot, which can interact with users through question-and-answer interactions. However, this kind of interaction is limited to a single user and cannot be effectively extended to other users to participate together, reducing the reach of the customer service robot. . In addition, if the professional consulting service is provided by an instant messaging application in a self-operated manner, the service provider must use the instant messaging application for a long time to pay attention to the dynamics of the user to generate real-time interaction, which not only takes a lot of time, but also The service can't effectively reach new users.
因此,為了提升該專業諮詢服務的互動性以及觸及率,本發明提出一種基於即時通訊應用程式的專業諮詢服務系統,藉由用戶之間的互動來提升專業諮詢服務的觸及率,並搭配自動預約服務來提升使用該專業諮詢服務的便利性,以期能達到減少專業諮詢服務提供者主動管理的時間,並提升該專業諮詢服務的觸及率之目的。 Therefore, in order to improve the interactivity and reach rate of the professional consulting service, the present invention proposes a professional consulting service system based on an instant messaging application, which improves the reach rate of the professional consulting service through the interaction between users, and is equipped with automatic reservation Services to improve the convenience of using the professional consulting service, with a view to reducing the active management time of the professional consulting service provider and increasing the reach rate of the professional consulting service.
為達成上述目的所採取的主要技術手段係令前述基於即時通訊應用程式的專業諮詢服務系統包括:一專業諮詢服務伺服器,用以提供一專業諮詢服務,該專業諮詢服務包括一找貴人服務以及一自動預約服務;以及一第一用戶端電子裝置,用以觸發該找貴人服務以及該自動預約服務, 其中,該找貴人服務為根據一第一用戶以及一第二用戶的身分資訊產生一貴人評估資訊,該貴人評估資訊用以表示該第一用戶以及該第二用戶之間的媒合程度,並該第二用戶未使用該專業諮詢服務,且該自動預約服務為根據該第一用戶或該第二用戶所選擇的諮詢資訊自動記錄完成預約服務。 The main technical means adopted to achieve the above purpose is that the aforementioned professional consulting service system based on the instant messaging application program includes: a professional consulting service server for providing a professional consulting service, the professional consulting service includes a noble person service and an automatic reservation service; and a first user terminal electronic device, used to trigger the noble person service and the automatic reservation service, Wherein, the noble person finding service generates noble person evaluation information based on the identity information of a first user and a second user, and the noble person evaluation information is used to indicate the matching degree between the first user and the second user, and The second user has not used the professional consulting service, and the automatic appointment service is an appointment service that is automatically recorded and completed according to the consulting information selected by the first user or the second user.
由上述結構,該第一用戶可持第一用戶端電子裝置觸發該找貴人服務以及該自動預約服務,與一第二用戶互動使用該專業諮詢服務,使該專業諮詢服務可觸及該第二用戶,且以該自動預約服務自動記錄完成預約該專業諮詢服務,藉此,可達到減少專業諮詢服務提供者關注用戶的時間,並提升該專業諮詢服務的觸及率之目的。 With the above structure, the first user can hold the first user terminal electronic device to trigger the noble person service and the automatic reservation service, interact with a second user to use the professional consulting service, so that the professional consulting service can reach the second user , and complete the appointment of the professional consulting service with the automatic record of the automatic booking service, so as to reduce the time for the professional consulting service provider to pay attention to the user and increase the reach rate of the professional consulting service.
100:專業諮詢服務系統 100: Professional Consulting Service System
110:第一用戶端電子裝置 110: the first user terminal electronic device
120:專業諮詢服務伺服器 120:Professional consulting service server
121:貴人服務模組 121: Noble service module
122:運勢建議模組 122: Fortune suggestion module
123:預約模組 123: Reservation module
124:創建模組 124:Create a mod
125:介面模組 125: interface module
130:服務提供者端電子裝置 130: service provider terminal electronic device
200:網路 200: Network
300:操作介面 300: Operation interface
400:貴人諮詢訊息 400: Noble consultation message
500:貴人評估資訊 500: noble evaluation information
600:運勢建議訊息 600: fortune advice message
700:預約服務 700: Reservation service
圖1為根據本發明實施例之專業諮詢服務提供系統之系統架構示意圖;圖2為根據本發明實施例之專業諮詢服務伺服器之架構示意圖;圖3為根據本發明實施例之專業諮詢服務伺服器之操作介面實施示意圖一;圖4為根據本發明實施例之專業諮詢服務伺服器之操作介面實施示意圖二;圖5為根據本發明實施例之專業諮詢服務伺服器之操作介面實施示意圖三;圖6為根據本發明實施例之專業諮詢服務伺服器之操作介面實施示意圖四;以及圖7為根據本發明實施例之專業諮詢服務伺服器之操作介面實施示意圖五。 Fig. 1 is a schematic diagram of the system architecture of a professional consulting service providing system according to an embodiment of the present invention; Fig. 2 is a schematic diagram of the architecture of a professional consulting service server according to an embodiment of the present invention; Fig. 3 is a schematic diagram of a professional consulting service server according to an embodiment of the present invention Figure 4 is a schematic diagram of the implementation of the operation interface of the professional consulting service server according to the embodiment of the present invention; Figure 5 is a schematic diagram of the implementation of the operation interface of the professional consulting service server according to the embodiment of the present invention; FIG. 6 is a fourth implementation diagram of the operation interface of the professional consulting service server according to the embodiment of the present invention; and FIG. 7 is a fifth implementation diagram of the operation interface of the professional consulting service server according to the embodiment of the present invention.
為充分瞭解本發明的專業諮詢服務提供系統之目的、特徵及功效,茲藉由下述具體之實施例,並配合所附之圖式,對本發明做一詳細說明,說明如後:請參考圖1,如圖所示,係為本發明具體實施例基於即時通訊應用程式的專業諮詢服務提供系統100之系統架構示意圖,其包含一第一用戶端電子裝置110以及一專業諮詢服務伺服器120,該第一用戶端電子裝置110與該專業諮詢服務伺服器120透過網路200通訊連結,該第一用戶端電子裝置110包括一即時通訊應用程式,並藉由該即時通訊應用程式,以第一用戶帳號與該專業諮詢服務伺服器120的一服務提供帳號建立用以交換資訊的第一聊天室,該專業諮詢服務伺服器120用以透過該第一聊天室提供一專業諮詢服務,且該專業諮詢服務對應於一服務提供者。
In order to fully understand the purpose, features and effects of the professional consulting service providing system of the present invention, the present invention will be described in detail by means of the following specific embodiments and accompanying drawings. The description is as follows: Please refer to the figure 1. As shown in the figure, it is a schematic diagram of the system architecture of a professional consulting
進一步的,在本實施例中,該專業諮詢服務為一命理諮詢服務,且本發明不以此為限制。 Further, in this embodiment, the professional consulting service is a fortune-telling consulting service, and the present invention is not limited thereto.
進一步的,在本實施例中,該專業諮詢服務伺服器120用以提供一運勢建議服務、一找貴人服務、一自動預約服務之專業諮詢服務。
Further, in this embodiment, the professional
進一步的,該專業諮詢服務伺服器120更透過該網路200與一服務提供者端電子裝置130通訊連接,且該專業諮詢服務伺服器120更用以提供創建該專業諮詢服務的創建介面,因此該服務提供者可以該服務提供者端電子裝置130,透過該創建介面建立屬於自己的該服務提供帳號,使該服務提供者可藉由該服務提供帳號與該第一用戶於該第一聊天室中進行互動並提供專業諮訊服務。
Further, the professional
在一實施例中,該服務提供者例如為一命理師,且本發明不以此為限制。 In one embodiment, the service provider is, for example, a fortune teller, and the present invention is not limited thereto.
在一實施例中,該命理諮詢服務為一星座諮詢服務、一八字諮詢服務、一紫微斗數諮詢服務等,且本發明不以此為限制。 In one embodiment, the numerology consultation service is a constellation consultation service, a horoscope consultation service, a Ziwei Doushu consultation service, etc., and the present invention is not limited thereto.
在一實施例中,該即時通訊應用程式,可以是為現有的例如包含,但不限定於:Line即時通訊應用程式、WeChat即時通訊應用程式、Skype即時通訊應用程式、WhatsApp即時通訊應用程式、或者是Facebook messenger即時通訊應用程式等,且本發明不以此為限制。 In one embodiment, the instant messaging application program can be an existing one, for example including, but not limited to: Line instant messaging application program, WeChat instant messaging application program, Skype instant messaging application program, WhatsApp instant messaging application program, or It is a Facebook messenger instant messaging application program, etc., and the present invention is not limited thereto.
在一實施例中,該第一用戶電子裝置110以及該服務提供者端電子裝置130可以是使用例如:一桌上型電腦、一筆記型電腦、一平板電腦、或者是一智慧型手機等相關裝置,且本發明不以此為限制。
In one embodiment, the first user
為了進一步說明該專業諮詢服務伺服器120,請參考圖2,該專業諮詢服務伺服器120包括一貴人服務模組121、一運勢建議模組122、一預約模組123、一創建模組124以及一介面模組125,且該貴人服務模組121、該運勢建議模組122、該預約模組123、該創建模組124以及該介面模組125可以程式來實現。
In order to further illustrate the professional
該貴人服務模組121用以根據該第一用戶端電子裝置110於該第一聊天室所發起的該找貴人服務產生一貴人諮詢訊息,並使該第一用戶端電子裝置110將該貴人諮詢訊息傳送至包括該第一用戶以及一第二用戶的該即時通訊應用程式中的第二聊天室,其中,該第二用戶為未使用該專業諮詢服務的該即時通訊應用程式的用戶。該貴人服務模組121並根據一第二用戶電子裝置基於該貴人諮詢訊息所傳送的身分資訊以及該第一用戶已儲存於該專業諮詢服務伺服器120的身分資訊產生對應的貴人評估資訊,並將該貴人評估資訊提供至該第一
聊天室及/或該第二聊天室。藉此,完成該第一用戶以及該第二用戶之間的互動,並使該專業諮詢服務觸及該第二用戶。
The
進一步的,該貴人諮詢訊息包括一代碼,使該第二用戶的身分資訊與該代碼對應或綁定,藉此可以該代碼於該專業諮詢服務伺服器120中查詢該第二用戶的身分資訊。
Further, the noble person consultation message includes a code, and the identity information of the second user is associated or bound with the code, so that the code can be used to query the identity information of the second user in the professional
進一步的,該貴人評估資訊用以表示該第一用戶以及該第二用戶之間的貴人媒合程度。舉例來說,該貴人評估資訊可包括一財運貴人媒合結果、一事業貴人媒合結果以及一愛情貴人媒合結果,且本發明不以此為限制。 Further, the noble evaluation information is used to indicate the degree of noble matchmaking between the first user and the second user. For example, the noble evaluation information may include a matchmaking result of a fortune noble person, a result of a career noble person's matching result, and a love noble person's matching result, and the present invention is not limited thereto.
在一實施例中,該貴人諮詢訊息包括可通訊連接至該專業諮詢服務伺服器120之連結。
In one embodiment, the nobleman consultation message includes a link to the professional
藉此,該第一用戶可藉由該找貴人服務得到該第一用戶與該第二用戶之貴人媒合程度,且該第二用戶之身分資訊即登錄於該專業諮詢服務伺服器120,並成為該服務提供者的潛在用戶之一。
In this way, the first user can obtain the degree of noble matchmaking between the first user and the second user through the noble person finding service, and the identity information of the second user is registered in the professional
進一步的,以下以該第一用戶以及該第一用戶端電子裝置110為例來說明該預約模組123。該預約模組123用以根據該第一用戶端電子裝置110於該第一聊天室所發起的該自動預約服務,提供包括一諮詢時間、一諮詢地點以及一預約方式的預約資訊,並根據該第一用戶所選擇的該諮詢時間自動記錄完成預約服務,藉此,該第一用戶可不受時間地點的影響,隨時預約服務,服務提供者更無需隨時與該第一用戶互動聯繫以完成預約服務,有效增進提供該專業諮詢服務的便利性。
Further, the
在一實施例中,該諮詢時間可包括一星期資訊、一日期資訊及/或一時間區間資訊,且本發明不以此為限制。 In an embodiment, the consultation time may include a week information, a date information and/or a time interval information, and the present invention is not limited thereto.
進一步的,該運勢建議模組122用以根據該第一用戶端電子裝置110於該第一聊天室所發起的該運勢建議服務產生一運勢建議訊息,其中該運勢建議訊息可包括一愛情運勢建議、一財運運勢建議及一工作運勢建議,且本發明不以此為限制。藉此,該第一用戶可快速取得運勢建議,有效增進提供該專業諮詢服務的便利性。
Further, the
進一步的,該創建模組124用以提供該創建介面,使該服務提供者可據以創建對應於該專業諮詢服務的該服務提供帳號。該服務提供者可透過該服務提供者端電子裝置130,以該創建介面創建屬於該服務提供者的該服務提供帳號,且以該創建介面設定該專業諮詢服務的相關參數,藉此提供個性化的該服務提供帳號。
Further, the
在一實施例中,該參數包括一顯示圖像、一說明文字、用以決定該運勢建議訊息的運勢建議設定值,用以決定該貴人評估資訊的貴人媒合等級設定值,且本發明不以此為限制。舉例來說,該運勢建議設定值可決定該運勢建議訊息中的資訊量(大、中、小),所述資訊量例如為字數多寡,且本發明不以此為例。又該貴人媒合等級設定值用以決定兩身分資訊所對應的貴人媒合等級,例如,根據命理規則以及身分資訊設定貴人媒合等級(媒合程度高、中、低),且本發明不以此為限制。 In one embodiment, the parameters include a display image, an explanatory text, a fortune suggestion setting value for determining the fortune suggestion message, and a noble matchmaking level setting value for determining the noble person's evaluation information, and the present invention does not Use this as a limit. For example, the setting value of the fortune suggestion can determine the amount of information (large, medium, small) in the fortune suggestion message. The amount of information is, for example, the number of words, and the present invention does not take this as an example. In addition, the noble matchmaking level setting value is used to determine the noble matchmaking level corresponding to the two identities. For example, the noble matchmaking level (high, medium, and low matching degree) is set according to the rules of fortunetelling and identity information, and the present invention does not Use this as a limit.
該介面模組125用以產生執行於該即時通訊應用程式且對應於該貴人服務模組121、該運勢建議模組122、該預約模組123、該創建模組124之操作介面,使該第一用戶以及該服務提供者可藉由該操作介面進行互動以及設定。
The
藉此,該服務提供者可透過建立的該服務提供帳號,以該第一聊天室掌握該第一用戶的使用狀態,並藉由該第一用戶使該服務提供帳號可觸及 至該第二用戶,並可利用預約服務快速提供預約服務給所需的客戶並管理預約狀態,使該服務提供者無須長時間關注用戶狀態,更可藉由現有用戶擴及其他潛在用戶,有效增進提供該專業諮詢服務的便利性。 In this way, the service provider can use the first chat room to grasp the usage status of the first user through the created service account, and make the service account accessible through the first user To the second user, and use the reservation service to quickly provide reservation services to the required customers and manage the reservation status, so that the service provider does not need to pay attention to the user status for a long time, and can expand the existing users to other potential users, effectively Improve the ease of providing this professional consulting service.
請參考圖3至圖7,為本發明之專業諮詢服務提供系統100運作於即時通訊應用程式之實施例示意圖。請先參考圖3,圖3為該第一聊天室之操作介面示意圖,其中,該第一用戶可透過該操作介面300觸發該運勢建議服務、該找貴人服務、該自動預約服務之專業諮詢服務。
Please refer to FIG. 3 to FIG. 7 , which are schematic diagrams of an embodiment of the professional consulting
請參考圖4,圖4為該貴人諮詢訊息400之實施例示意圖,該第一用戶可將該貴人諮詢訊息400提供至該第二聊天室,以將該專業諮詢服務觸及至該第二用戶。
Please refer to FIG. 4 . FIG. 4 is a schematic diagram of an embodiment of the distinguished
請參考圖5,圖5為該貴人評估資訊500之實施例示意圖,該第一用戶可根據該貴人評估資訊500,來評估該第一用戶與該第二用戶之間的媒合程度。
Please refer to FIG. 5 . FIG. 5 is a schematic diagram of an embodiment of the noble person's
請參考圖6,圖6為該運勢建議訊息600之實施例示意圖,該第一用戶可根據該運勢建議訊息600,來進行穿搭的選擇以提升運勢。
Please refer to FIG. 6 . FIG. 6 is a schematic diagram of an embodiment of the
請參考圖7,圖7為該預約服務700之實施例示意圖,該第一用戶可透過該操作介面的引導便利且快速地完成預約服務。
Please refer to FIG. 7 , which is a schematic diagram of an embodiment of the
綜上所述,由於本發明之專業諮詢服務提供系統可提供包括一找貴人服務、一自動預約服務之專業諮詢服務,使用戶不僅可與其他用戶互動使用該專業諮詢服務,更易於提升該專業諮詢服務的觸及率,有效增進提供該專業諮詢服務的便利性以期能達到減少專業諮詢服務提供者關注該用戶的時間,並提升該專業諮詢服務的觸及率之目的。 To sum up, since the professional consulting service providing system of the present invention can provide professional consulting services including a noble person service and an automatic appointment service, users can not only interact with other users to use the professional consulting services, but it is also easier to upgrade the professional consulting services. The reach rate of the consulting service effectively improves the convenience of providing the professional consulting service in order to reduce the time for the professional consulting service provider to pay attention to the user and increase the reach rate of the professional consulting service.
本發明的專業諮詢服務提供系統在上文中已以較佳實施例揭露,然熟習本項技術者應理解的是,該實施例僅用於描繪本發明,而不應解讀為限制本發明之範圍。應注意的是,舉凡與該實施例等效之變化與置換,均應設為涵蓋於本發明之範疇內。因此,本發明之保護範圍當以申請專利範圍所界定者為準。 The professional consulting service providing system of the present invention has been disclosed above with a preferred embodiment, but those skilled in the art should understand that this embodiment is only used to describe the present invention, and should not be interpreted as limiting the scope of the present invention . It should be noted that all changes and substitutions equivalent to the embodiment should be included in the scope of the present invention. Therefore, the scope of protection of the present invention should be defined by the scope of the patent application.
100:專業諮詢服務系統 100: Professional Consulting Service System
110:第一用戶端電子裝置 110: the first user terminal electronic device
120:專業諮詢服務伺服器 120:Professional consulting service server
130:服務提供者端電子裝置 130: service provider terminal electronic device
200:網路 200: Network
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TWM435003U (en) * | 2012-02-17 | 2012-08-01 | Xiang-He You | Handheld electronic device having paired analyzing system |
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TW202044858A (en) * | 2019-04-03 | 2020-12-01 | 木刻思股份有限公司 | An information processing system and method |
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