TW202139122A - Questionnaire distribution device and questionnaire distribution program - Google Patents

Abstract

A questionnaire distribution device according to the present invention is provided with a touch panel display and at least a control unit for controlling the image displayed on the touch panel display, the control unit being constituted so as to execute a step for displaying a start button for starting a prescribed procedure on the touch panel display, a step for displaying, when the start button is touched, a questionnaire screen for carrying out a questionnaire by touch input and a cancel button for canceling the questionnaire on the touch panel display, and a step for displaying a procedure screen for performing the prescribed procedure on the touch panel display when touch input to the questionnaire is completed or the cancel button is touched.

Description

Questionnaire implementation device and questionnaire implementation program

The invention relates to a questionnaire implementation device and a questionnaire implementation program.

In the service industry such as restaurants, customer reviews are obtained by implementing questionnaires and used to improve services. However, because the input of the questionnaire is troublesome, generally speaking, the answer rate of the questionnaire is not high. Therefore, in order to improve the response rate of the questionnaire, various solutions have been proposed. For example, in Patent Document 1, when answering a questionnaire, points are given by lottery.

[Prior Technical Literature] (Patent Document) Patent Document 1: Japanese Patent Application Laid-Open No. 2007-279972.

[The problem to be solved by the invention] However, if the method of providing rewards such as points is used as the main means to increase the response rate of the questionnaire, there is a problem of increased costs. The present invention has been completed to solve the above-mentioned problems, and its purpose is to provide a questionnaire implementation device and a questionnaire implementation program, which can improve the answer rate of the questionnaire without taking payment as the main means.

[Technical means to solve the problem] The questionnaire implementation device of the present invention includes: a touch panel display device; and a control unit that controls at least the image displayed by the touch panel display device; and the control unit is configured to execute the following steps: The start button of a specific procedure is displayed on the touch panel display device; when the start button is touched, the touch panel display device displays a questionnaire screen for implementing the questionnaire by touch input, and Cancel the cancel button of the questionnaire; and, when the touch input of the questionnaire ends, or the cancel button is touched, a procedure screen for performing the specific procedure is displayed on the touch panel display device.

In the above questionnaire implementation device, the touch panel display device can be arranged in a guest seat of a restaurant or near it, and the specific procedure can be a checkout procedure.

In the above questionnaire implementation device, the control unit may be configured to display an ordering screen for receiving food and beverage orders on the touch panel display device.

In the above questionnaire implementation device, the control unit may be configured to pay the questionnaire inputter after the touch input of the questionnaire is completed.

The questionnaire implementation program of the present invention causes the computer to perform the following steps: display the start button for starting a specific procedure on the touch panel display device; when the start button is touched, display the start button on the touch panel display device The questionnaire screen for implementing the questionnaire by touch input, and the cancel button to cancel the questionnaire; and, when the touch input of the questionnaire ends, or the cancel button is touched, it will be used to perform the specific The procedure screen of the procedure is displayed on the touch panel display device.

(Effects of the invention) According to the present invention, the answer rate of questionnaires can be improved.

＜1. Outline of food and beverage supply system＞ Hereinafter, an embodiment of the food and beverage supply system provided with the questionnaire implementation device of the present invention will be described with reference to the drawings. Figure 1 is a plan view of the food and beverage supply system, Figure 2 is a cross-sectional view of the transport path, and Figure 3 is a front view of the transport path.

As shown in FIG. 1, as an example, the food and beverage supply system of the present embodiment is installed in a sushi restaurant, and includes: a first transport path 2 that transports a storage body 1 for storing food and beverage between the guest room S1 and the kitchen S2; and , The second transport path 4, transports the dishes on which the ordered food and drink are placed. A plurality of passenger seating areas 3 separated by partitions are provided in the passenger room S1, and each seating area 3 is arranged along the conveyance paths 2 and 4. In addition, a rectangular table 31 is installed in each passenger area 3, and one side of the table 31 is installed so as to be in contact with the conveyance path 2.

As shown in FIGS. 2 and 3, the second conveying path 4 is arranged above the first conveying path 2 in parallel. In the storage body 1 transported by the first transport path 2, a plate 11 (refer to Fig. 3) on which food and drink (sushi, soup, desserts, drinks, etc.) are placed is stored, and the customers of each seating area 3 are in the transport path. The storage body 1 on 2 takes out the plate 11 on which the food and drink are placed, and dines on the table 31. On the other hand, in the second transport path 4, the plate 11 on which the ordered food and drink is placed is transported.

In addition, on the table 31 of the guest area 3, a touch panel display device 32 for ordering, checkout, etc., and a placing device 33 for placing the plate 11 are arranged. Furthermore, in the food and beverage supply system, a processing device 5 (a part of the processing device constitutes the questionnaire implementation device of the present invention) that performs order processing, questionnaire processing, and checkout processing in each guest area 3 is provided. Hereinafter, each device will be described in detail.

＜1-1. Transport path and storage body＞ As shown in Figure 2, the first transport path 2 has two rails equipped with a platform chain conveyor belt 21 that circulates between the passenger compartment S1 and the kitchen S2 by a motor (not shown) move. In addition, on the platform chain conveyor belt 21, the storage body 1 is arranged at a certain interval, and moves on the conveyance path 2.

Figure 4 is a side view of the storage body. As shown in Fig. 4, each storage body 1 includes: a placement portion 12 that is placed on the platform chain conveyor 21; and a dome-shaped transparent cover 13 that covers the placement portion 12, and Set to open and close. On the placing portion 12, a plate 11 on which food and drink are placed can be placed. The lid 13 is swayably fixed to the placing portion 12 by an opening and closing mechanism 14 including a hinge, and can be in a closed state covering the plate 11 placed on the placing portion 12 as shown in FIG. 4(a), and such as Fig. 4(b) shows the open state of the tray 11 on which the food and drink can be taken out from the placing portion 12.

In the closed state, the lower end edge of the lid 13 contacts the peripheral edge of the plate 11 placed on the placing portion 12. Thereby, the food and drink placed on the plate are covered by the cover body, and dust and the like are not attached, thereby maintaining a hygienic state. In addition, an arc-shaped notch 131 is formed at the lower end of the cover 13 toward the side of the seating area 3. When the cover 13 is in a closed state, the edge of the tray 11 accommodated can be pinched from the notch 131. In addition, if the customer extends his fingers from the notch 131 and pinches the edge of the plate 11, and then slightly lifts the plate 11, the plate 11 will lift up the lid 13 and the lid 13 will be popped up by the opening and closing mechanism 14 to open it. . In this way, the customer can take out the plate 11 from the storage body 1 while holding the plate 11 with his fingers.

In addition, on the upper part of the lid body 13, there is a display board 132 indicating the type of food and drink contained in each lid body 13, and the display board 132 can display the type of sushi such as tuna and sea bream, for example.

Next, the second transport path 4 will be described. The second conveying path 4 is supported by a pillar 40 arranged on the first conveying path 2, which is the same as the first conveying path 2 and has two rails on which a platform chain conveyor belt 41 is disposed. Each platform chain conveyor 41 transports the plate 11 on which the food and drink are placed, and does not transport the storage body 1. The food and drink placed on each plate 11 are ordered using the touch panel display device 32. Therefore, the plate 11 on which the ordered food or drink is placed is delivered from the kitchen S2 and stopped in the guest area 3 where the order was made. Therefore, the customer can use the touch panel display device 32 to order food when the desired food or drink is not transported in the first transport path 2, for example.

＜1-2. Put into the device＞ Next, the insertion device 33 will be described. As shown in FIG. 2, the putting device 33 includes: a guide path 332 that opens on the table 31 and has an inlet 331 for inserting dishes; and a sensor 333 is provided inside the guide path 332 , Detection of the plate 11 passed. The guide path 332 extends obliquely downward toward the conveyance path 2 and is connected to the plate collection water channel 22 provided inside the conveyance path 2. The dish recovery water channel 22 extends to the kitchen S2, and is connected to a storage tank (not shown) provided in the kitchen S2. In addition, in the dish recovery water channel 22, water flows to the storage tank, and if the dish 11 put in from the inlet 331 drops to the dish recovery water channel 22 via the guide path 332, the water flows to the storage tank. In addition, the dishes 11 are collected in the storage tank, washed and used again.

If the sensor 333 detects the plate 11 passing through the guide path 332, its type and quantity are sent to the processing device 5 to be described later, and stored as the input information 523.

＜1-3. Processing device＞ After that, the processing device 5 will be described. Figure 5 is a block diagram of the processing device. As shown in FIG. 5, the processing device 5 is a computer in which the control unit 51 and the storage unit 52 are electrically connected. In addition, the processing device 43 is electrically connected to the above-mentioned touch panel display device 32 and the sensor 333 of the insertion device 33.

The control unit 51 includes a central processing unit (Central Processing Unit; CPU), random access memory (Random Access Memory; RAM), read only memory (Read Only Memory; ROM), etc., and performs the above-mentioned ordering on each guest area 3 Various processing such as processing, questionnaire processing and checkout processing. The storage unit 52 is an auxiliary storage device such as a hard disk drive, a solid state drive, and the like. The program 521, order information 522, input information 523, checkout information 524, and questionnaire information 525 performed by the control unit 51 are stored.

Program 521 is a program for ordering food processing, plate counting processing, questionnaire processing, and checkout processing (in the program, the questionnaire processing part constitutes the questionnaire implementation program of the present invention). The details will be described below . The control unit 51 expands the program 521 stored in the memory unit 52 in RAM, and the CPU compiles and executes the expanded program 521 to perform various processing. The order information 522 is information about the food ordered by the touch panel display device 32, and the input information 523 is information about the number and type of dishes measured by the sensor 333. The checkout information 524 is information related to checkout, and is based on the number of plates 11 counted by the input device 33 or the order made by the touch panel display device 32. In addition, the questionnaire information 525 is information about answers to questionnaires from customers, as described below.

＜2. Order processing＞ Next, the checkout process in the food and beverage supply system configured as described above will be described with reference to FIG. 6. Figure 6 is the ordering screen displayed on the touch panel display device. As shown in FIG. 6, the ordering screen 6 has an ordering area 61 that displays foods that can be ordered, a tag area 62 that displays tags classified by types of foods and beverages, and operations such as screen operations. Area 63.

On the label area 62 of the present embodiment, four labels 621 to 624 indicating nigiri sushi, non-staple food menu, beverage, and dessert are displayed. If any of the tags 621 to 624 is touched, a plurality of order buttons 611 corresponding to the selected tags 621 to 624 will be displayed on the order area 61. On each order button 611, the food and drink contained in the classification of each tag 621-624 are respectively displayed. For example, as shown in the figure, when the label 621 indicating "handed nigiri" of nigiri sushi is touched, an order button 611 indicating that nigiri sushi can be ordered will be displayed. The number of order buttons 611 that can be displayed in the order area 61 is limited. Therefore, if you touch the "previous menu" button 631 or the "next menu" button 632 in the operation area 63, it will be displayed on the order area 61 Order button 611 for other nigiri sushi. Therefore, when the customer does not have the desired nigiri sushi in the displayed ordering area 61, he can touch the "previous menu" button 631 or the "next menu" button 632 to find the desired nigiri sushi.

In addition, if the customer touches the desired order button 611, the control unit 51 will send the order to the kitchen S2. After the ordered food and beverages are prepared in the kitchen S2, the plate 11 on which the food and beverages are placed is placed on the second transport path 4 and transported to the guest area 3 where the food is ordered. Furthermore, when the ordered food is prepared, the content of the ordered food is about to be delivered can be displayed on the touch panel display device 32.

In addition, an order history button 633, a call button 634, and a checkout start button (start button) 635 are also displayed on the operation area 63. If the order history button 633 is touched, the currently ordered food and drink (not shown) will be displayed on the touch panel display device 32. If the call button 634 is touched, the clerk can be called to the guest area 3. Also, if the checkout start button 635 is touched, checkout starts as described below. Furthermore, the call button 634 is also displayed on the screen described later, and has the same function.

＜3. Questionnaire processing＞ Next, the questionnaire processing will be described with reference to Figs. 7 and 8. Fig. 7 is a flowchart showing the questionnaire processing, and Fig. 8 is a questionnaire screen displayed on the touch panel display device.

The customer touches the checkout start button 635 on the order screen 6 after finishing the meal. As shown in Fig. 7, if the checkout start button 635 is touched ("Yes" in step S11), the questionnaire screen 7 shown in Fig. 8 is displayed on the touch panel display device 32 before starting the checkout process. (Step S12). On the questionnaire screen 7, a questionnaire area 71, an answer end button 72, a cancel checkout button 73, and a skip button 74 are displayed. On the questionnaire area 71, there are displayed three questions and a radio button 711 indicating five levels of evaluation for each question.

When the questionnaire screen 7 is displayed, the customer has three options. That is, answer the questionnaire, cancel the checkout process, and skip the questionnaire.

When the checkout process is canceled, if the checkout cancel button 73 is touched ("Yes" in step S13), the ordering screen 6 is displayed on the touch panel display device 32. Therefore, the customer can order again. Furthermore, the cancel button 73 is also displayed on the screen described later, and has the same function.

When the customer does not want to answer the questionnaire, if the skip button 74 is touched ("Yes" in step S14), the screen is switched, the checkout start screen 81 described later is displayed on the touch panel display device, and the checkout process is started (step S16 ).

When the customer answers the questionnaire, for each question, touch one of the five radio buttons 711. Then, after answering all the questions, touch the answer end button 72. If the answer end button 72 is touched ("Yes" in step S15), the screen is switched, the checkout start screen 81 described later is displayed on the touch panel display device 32, and the checkout process is started (step S16). In addition, the answer results for the three questions are memorized in the memory unit 52 as questionnaire information 525.

＜4. Checkout processing＞ Next, the checkout process will be described with reference to Figs. 9 to 13. Figure 9 is a flowchart of the checkout process, and Figures 10 to 13 are the checkout screens displayed on the touch panel display device during the checkout process.

As described above, in the questionnaire processing, if the answer end button or the skip button is touched, the checkout start screen shown in Fig. 10 is displayed on the touch panel display device (step S21). On the checkout start screen 81, a description 811 reminding to put the plate 11 into the putting device 33 and a cancel button 812 are displayed. The checkout start screen 81 is displayed for a few seconds (for example, about 2 to 10 seconds), and thereafter the insertion explanation screen 82 shown in Fig. 11 is displayed (step S22).

As shown in FIG. 11, on the placing instruction screen 82, the placing instruction 821, the cancel button 822, the call button 823, and the placing complete button 824 are displayed. In the description 821 of loading, the type of the tray 11 to be loaded into the loading device 33 and the method of loading processing are shown. Then, after putting in all the plates 11, the customer touches the putting completion button 824.

If the insertion completion button is touched ("Yes" in step S23), a checkout confirmation screen 83 is displayed on the touch panel display device 32 (step S24). A checkout form 831 is displayed on the checkout confirmation screen 83. In the checkout table 831, the type and number of the plates 11 to be ordered by the touch panel display device 32, and the type and number of the plates 11 put into the device 33 are displayed, and furthermore, the types and numbers of the plates 11 are displayed. The total amount corresponding to the number of. The checkout table is created in the following manner, for example, the control unit 51 is used to perform operations such as subtracting the placed plate 11 from the placed plate 11. Furthermore, the cost can be determined not only according to the number of plates 11, but also according to the types of plates. In addition, in the checkout confirmation screen 83, a cancel button 832, a call button 833, and a checkout complete button 834 are also displayed.

At this time, the customer confirms the number of plates 11 and the total amount, and if there is no problem, touches the checkout completion button 834 ("Yes" in step S25). When there is a problem, you can touch the call button 833 to call the clerk.

In addition, if the checkout complete button 834 is touched, the type, number, and total amount of the plates 11 are memorized as checkout information 524 and sent to the POS (point of sale) cash register (not shown). Furthermore, on the touch panel display device 32, the checkout completion screen shown in FIG. 13 is displayed (step S26). On the checkout completion screen, the confirmed checkout form 841 and the call button 842 are displayed, and a guide slip (not shown) with the number of the guest area 3 and the like is reminded to be brought to the POS cash register. Furthermore, the number of the specific guest area 3 etc. are recorded on the guide sheet. The guide sheet can be handed to the customer by the clerk at the service counter, or it can be handed to the customer when seated in the seating area. After that, the customer goes to the POS cash register to make a payment.

＜5. Features＞ In the food and beverage supply system of this embodiment, after the checkout start button 635 is touched, the questionnaire screen 7 is displayed on the touch panel display device 32. After that, only by answering the questionnaire or by touching the skip button 74 can the checkout process be performed. Therefore, when the customer performs the checkout process, they will inevitably see the questionnaire screen 7. Therefore, the answer rate of the questionnaire can be improved. Particularly in this embodiment, the questionnaire screen 7 is displayed before the checkout process, which the customer must perform, before the process starts. Therefore, the customer will definitely see the questionnaire screen 7 as long as they dine at the store. Therefore, the questionnaire screen 7 can be automatically displayed regardless of the customer's wishes, and therefore, the answer rate of the questionnaire can be improved.

However, a skip button 74 is displayed on the questionnaire screen 7. Therefore, by touching the skip button 74, answering the questionnaire can be skipped. Therefore, it is not mandatory for the customer to answer the questionnaire, so the customer can choose whether to answer the questionnaire at his discretion.

＜6. Examples of changes＞ As mentioned above, one embodiment of the present invention has been described, but the present invention is not limited to this, and various changes can be made as long as it does not deviate from the gist. In addition, the following modification examples can be appropriately combined.

(1) In the above-mentioned embodiment, the number of plates taken out from the first conveying path 2 is calculated by placing the plates 11 in the inlet 331. However, the method for calculating the number of plates 11 is not particularly limited. For example, a camera may be used to photograph the storage body 1 transported on the first transport path 2, and the number of plates 11 taken out from the storage body 1 can be calculated by image processing. .

In the above embodiment, the ordered food and beverages are transported on the second transport path 4, but only one transport path may be provided, and the plate 11 on which the ordered food and beverages are placed can also be transported by this transport path. At this time, it is necessary to attach a mark to distinguish the content of the plate (for example, the number of the guest area 3, the content of the order, etc.).

(2) The structure of the storage body 1 is not particularly limited, as long as it has a cover that covers food and drink and can support the plate 11. In addition, in the first transport path 2, the storage body 1 may not be transported, but only the plate 11 on which the food and drink are placed.

(3) The above-mentioned various processes can be controlled by one or more computers. Therefore, one or more computers can constitute modules for ordering, questionnaire, and checkout processing, for example. In addition, various data 521 to 525 stored in the storage unit 52 may be stored in a plurality of computers. In addition, the various processes described above are realized by a computer with a general-purpose CPU, but part or all of the processes may be realized by one or more dedicated processors. The questionnaire implementation device of the present invention can be composed of the processing device 5 and the touch panel display device 32 of the above-mentioned embodiment, but as long as it is configured to perform at least steps S11, S12, S14, S15, and steps S11, S12, S14, S15, and Just check out and start processing.

(4) The questionnaire screen shown in Figure 8 is an example. The content, number and answering method of the questionnaire can be changed as appropriate.

(5) The order processing and checkout processing shown in the above embodiment are an example, and various changes can be made including the screen displayed on the touch panel display device.

(6) In the above embodiment, after the checkout start button 635 is touched, and before the checkout process is started, the questionnaire process is executed, but the questionnaire process may be performed at other time points or before other procedures.

(7) Customers who answer the questionnaire can also be rewarded, thereby increasing the response rate of the questionnaire. For example, when answering a questionnaire, a game played using a touch panel display device or a machine arranged in the guest area can be provided. Alternatively, when answering the questionnaire, a flag indicating the content of the questionnaire has been added to the checkout information, etc., and when the flag is attached, points, discounts on fees, and free goods can be given at the POS cash register.

(8) In the above embodiment, the food and beverage supply system of the present invention is applied to a sushi supply system, but it can also be used to provide other food and beverages. In addition, the structure of the transport path and the structure of the passenger area described above are just an example, and can be changed as appropriate. In addition, the insertion device is not essential, and the method of counting the number of plates is not particularly limited. Therefore, the clerk can also calculate the number and type of plates.

1: Storage body 2: The first transportation path 3: Guest area 4: The second transport path 5: Processing device (part of the questionnaire implementation device) 6: Ordering screen 7: Questionnaire screen 11: Plate 12: Placement Department 13: Lid 14: Opening and closing mechanism 21: Platform chain conveyor belt 22: Plate recycling waterway 31: table 32: Touch panel display device 33: Put in the device 40: Pillar 43: processing device 51: Control Department 52: Memory Department 61: Ordering area 62: label area 63: Operating area 71: Questionnaire area 72: Answer end button 73: Cancel checkout button 74: Skip button 81: Checkout start screen 82: Put in the description screen 83: Checkout confirmation screen 84: Checkout complete screen 131: Gap 132: display card 331: Into the Entrance 332: guide 333: Sensor 521: Program 522: Order Information 523: insert information 524: checkout information 525: Questionnaire Information 611: Order button 621: label 622: Label 623: Label 624: Label 631: "Previous Menu" button 632: "Next Menu" button 633: Order History Button 634: Call button 635: Checkout start button 711: radio button 811: description 812: Cancel button 821: put in instructions 822: Cancel button 823: Call button 824: Put in complete button 831: checkout table 832: Cancel button 833: Call button 834: checkout complete button 841: checkout 842: call button

Fig. 1 is a plan view of the food and beverage supply system according to an embodiment of the present invention. Figure 2 is a cross-sectional view of the transport path. Figure 3 is a front view of the transport path. Fig. 4 is a cross-sectional view of the storage body. Figure 5 is a block diagram of the processing device. Fig. 6 is a diagram showing the ordering screen. Figure 7 is the flow chart of questionnaire processing. Figure 8 is a diagram showing the questionnaire screen. Figure 9 is a flowchart of the checkout process. Figure 10 is a diagram showing the checkout screen. Figure 11 is a diagram showing the checkout screen. Figure 12 is a diagram showing the checkout screen. Figure 13 is a diagram showing the checkout screen.

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Claims (5)

A questionnaire implementation device, which includes: Touch panel display device; and, The control unit at least controls the screen displayed by the touch panel display device; and, The control unit is configured to perform the following steps: Displaying a start button for starting a specific procedure on the touch panel display device; When the start button is touched, a questionnaire that can be answered by touch input and a skip button for skipping the questionnaire are displayed on the touch panel display device; and, When the touch input of the questionnaire ends, or when the skip button is touched, a procedure screen for performing the specific procedure is displayed on the touch panel display device. The questionnaire implementation device according to claim 1, wherein: The touch panel display device is arranged in the guest seat of the restaurant or nearby, The specific procedure is the checkout procedure. The questionnaire implementation device according to claim 2, wherein: The control unit is configured to display an order screen for receiving food and beverage orders on the touch panel display device. The questionnaire implementation device according to any one of claims 1 to 3, wherein: The control unit is configured to pay the questionnaire inputter after the touch input of the questionnaire is completed. A questionnaire implementation program that makes a computer perform the following steps: Display the start button used to start a specific procedure on the touch panel display device; When the start button is touched, a questionnaire that can be answered by touch input and a skip button for skipping the questionnaire are displayed on the touch panel display device; and, When the touch input of the questionnaire ends, or when the skip button is touched, a procedure screen for performing the specific procedure is displayed on the touch panel display device.

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