TW202023237A - Online conference service system and method capable of satisfying the requirement of convenience for users and ensuring the security of the conference to improve the processing efficiency of financial services - Google Patents

Abstract

The present invention relates to an online conference service system for web conferences of associated financial services. The online conference service system includes an initiate information verification module for receiving the conference initiation information initiated by a first user terminal and at least including the first user information and at least second user information, and verifying whether the first user information has the authority to initiate; a conference invitation module for transmitting a conference invitation notification that at least includes a conference identification code to a second user terminal of the second user information when the first user information has the authority to initiate; a conference starting module for receiving a participation response from the second user terminal in response to the conference invitation notification so as to start receiving a second video stream transmitted from the second user terminal, wherein the second video stream is associated with a second user; and a recording module for recording the second video stream associated with the second user based on the conference identification code and the date and time.

Description

Online health adjustment conference service system and method

The present invention relates to an online biomedical conference service system and method, and more particularly relates to an online biomedical conference service system and method for online conferences of associated financial services.

In the current life insurance or banking companies, when the underwriters of the insurance company want to conduct insurance claims or underwriting or the identity and survival survey required for the sale of investment products, the insurance company’s underwriting, business, management, etc. Personnel need to face-to-face with the insurance company’s customers (insurers), but if the insured and underwriters are located in different locations or the insured cannot hold face-to-face meetings due to time factors, the number of meetings will increase due to location and time constraints. Processing time of insurance procedures. Other financial services that require survival surveys will also encounter the same problems. For example, when a bank opens an account, the customer needs to go to the bank to open the account in person. Due to the location and time constraints, the processing time for the account opening will also increase.

With the development of network and mobile device technology, whether it is for internal communication within the enterprise or with customers, network conferences such as video conferences or audio conferences have been frequently used, and a variety of network conference software is currently available. , But when the existing online conference software on the market is applied to customer identity and survival surveys required by financial services, such as insurance survey services for insurance companies, the existing online conference software cannot provide insurance company salespersons and underwriting The authentication services of various users with different authority, such as personnel and customers (insurers), cannot quickly complete insurance survey services in response to the different needs of insurance company salesmen, underwriters, and customers (insurers). It is not possible to stream real-time recording and recording of the videos of various participants in the web conference. Therefore, the insurance company cannot reduce the processing time of the insurance process, nor can it improve the efficiency of underwriting review, and it cannot satisfy the user’s convenience on the client side. Therefore, it is necessary to propose an improvement plan.

The purpose of the present invention is to provide an online biomedical conference service system and method, and particularly relates to an online biomedical conference service system and method for online conferences of associated financial services, which can simultaneously meet the needs of users for convenience. In addition, the security of the entire conference system is maintained, and the video stream of online conferences can be stored in real time to facilitate the smooth completion of subsequent financial service operations. By improving the processing efficiency of financial service operations, it can further reduce the operating costs of financial service providers.

In order to achieve the purpose of the invention, the present invention proposes an online biomedical conference service system for online conferences related to financial services. The online biomedical conference service system includes: an initiating information verification module that receives the information initiated by the first user terminal Meeting initiation information including at least the first user information and at least the second user information, and verifying whether the first user information has the initiation authority; the meeting invitation module, when the first user information has the initiation authority, sends out at least including The meeting invitation notification of the meeting identification code is sent to the second user terminal of the second user information; the meeting initiation module receives the participation response from the second user terminal in response to the meeting invitation notification to start receiving from the second user terminal The transmitted second video stream is associated with the second user; and the recording module records the second video stream associated with the second user based on the meeting ID and date and time.

The present invention further proposes an online health conference service method for conducting a network conference associated with a financial service. The online health conference service method includes the following steps: receiving an initiation by a first user terminal including at least a first user Information and the meeting initiation information of the second user information, and verify whether the first user information has the initiation authority; when the first user information has the initiation authority, send a meeting invitation notice including at least the meeting ID to the second user The second user terminal of the user information; in response to the participation response from the second user terminal in response to the meeting invitation notice, to start receiving the second video stream sent from the second user terminal, the second video stream is associated with the first Two users; and based on the meeting ID and date and time, record a second video stream associated with the second user.

Various other innovative functions will be described in detail in the implementation section. For some of the functions, those skilled in the art can understand the content by carefully reading the subsequent descriptions and drawings, or can learn by producing or implementing the foregoing embodiments. The various innovative functions of the present invention are successfully implemented and completed after operating or using different aspects of the methods, tools, and combinations described in the following detailed embodiments.

In order to facilitate a further understanding of the technical features of the present invention, examples are given for detailed description, but these examples are only illustrative in nature and do not limit the scope of the present invention.

The first figure is a system architecture diagram of the online production conference service system according to the first embodiment of the present invention. The second figure is a block diagram of the online production conference service system according to the first embodiment of the present invention. Please refer to it below. The first and second figures illustrate the online conference service system of the first embodiment of the present invention.

As shown in the first figure, the online live conference service system 100 can be one or more computer servers, which connect the first user terminal 160 and the second user terminal 160 of the first user (not shown) through the network 150 The second user terminal 170 of the user (not shown) is connected to conduct a web conference related to financial services. Online conferences can be video conferences or audio conferences. Financial services can be various financial services that need to use online conferences for survival investigations, such as insurance investigation services for insurance companies or banking investigation services for banks. The network 150 can be a single network or a combination of different networks. For example, the network is a local area network (LAN), a wide area network (WAN), a public network, a private network, a private network, and a public telephone switching network ( PSTN), Internet, wireless network, virtual network or any combination thereof. The network 150 may also include various network access points, such as wired or wireless access points, such as a base station (BS) or Internet switching point, the online conference service system 100, the first user terminal 160, and the second The user terminal 170 can be connected to the network 150 through them so as to connect through the network 150 to conduct a web conference related to financial services. The first user terminal 160 and the second user terminal 170 may be mobile devices such as mobile phones, and may also be embodied in other examples, such as notebook computers, built-in devices in motor vehicles, tablet computers and other terminal devices.

As shown in the first and second figures, the online conference call service system 100 includes an initiation information verification module 102, a conference invitation module 104, a conference initiation module 106, a recording module 108, and a storage module 110. The initiation information verification module 102 receives the conference initiation information 202 initiated by the first user terminal 160 and includes at least the first user information and at least the second user information. The initiation information verification module 102 receives the conference initiation information 202 Verify whether the first user information has the permission to initiate.

When the first user information has the initiation authority, the meeting invitation module 104 sends a meeting invitation notice 204 including at least the meeting identification code to the second user terminal 170 of the second user information, and the meeting invitation notice 204 has a time limit. In this embodiment, the meeting invitation module 104 also sends a meeting link 210 including at least the meeting identification code to the first user terminal 160 when the first user information has the initiation authority. The meeting link 210 has a meeting invitation notice 204 The same time limit.

The conference initiating module 106 receives the participation response 206 from the second user terminal 170 in response to the conference invitation notification to start receiving the second video stream transmitted from the second user terminal 170 and the received second video stream It is sent to the first user terminal 160, and the second video stream is associated with the second user. The recording module 108 records the second video stream associated with the second user based on the meeting ID and date and time, and the recorded second video stream will be stored in the storage module 110. In this embodiment, the conference initiation module 106 also determines whether the second user terminal 170 has the permission to receive the call, and starts to receive the second video transmitted from the second user terminal when the second user terminal has the permission to receive the call Streaming.

The conference start module 106 also receives the link response 212 of the conference link to start receiving the first video stream sent from the first user terminal 160 and send the received first video stream to the second user terminal 170. The first video stream is associated with the first user. The recording module 108 records the first video stream associated with the first user based on the meeting ID and date and time, and the recorded first video stream will be stored in the storage module 110.

In this embodiment, the recording module 108 records the first video stream or the second video stream within the aging interval, and the conference initiation module 106 can receive the link response 212 or the participation response 206 multiple times during the aging interval, so that the recording The module 108 records the first video stream or the second video stream multiple times.

In addition, in other embodiments, the first user terminal 160 can also send a cancel meeting response (not shown) through the meeting link 210 during the time period. At this time, the entire network meeting will be canceled, and the recording module 108 The first video stream or the second video stream will no longer be recorded.

The third figure is a flow chart of the online conference service method according to the first embodiment of the present invention. As shown in the third figure, the online conference service method of the first embodiment of the present invention is used to conduct online conferences related to financial services.

In step 302, the conference initiation information including at least the first user information and the second user information initiated by the first user terminal is received, and whether the first user information has the initiation authority is verified.

In step 304, when the first user information has the initiation authority, a meeting invitation notification including at least the meeting ID is issued to the second user terminal of the second user information, and a meeting link including at least the meeting ID is issued to the second user terminal. For a user terminal, the meeting link and the meeting invitation notice have the same time period.

In step 306, in response to the participation response from the second user terminal in response to the meeting invitation notification, to start receiving the second video stream sent from the second user terminal and send the received second video stream to the first A user terminal, and in response to the link response of the conference link, starts to receive the first video stream transmitted from the first user terminal and transmits the received first video stream to the second user terminal, and the second The video stream is associated with the second user, and the first video stream is associated with the first user.

In step 308, the second video stream associated with the second user and the first video stream associated with the first user are respectively recorded based on the meeting ID and date and time. In this embodiment, the first video stream or the second video stream will be recorded during the aging interval. In addition, the connection response or participation response can be received multiple times during the aging interval, and it is recorded every time a connection response is received The first video stream will record the second video stream every time it receives a response to the participation.

The fourth figure is a system architecture diagram of the online production conference service system according to the second embodiment of the present invention. The fifth figure is a block diagram of the online production conference service system according to the second embodiment of the present invention. Figure 6A is A schematic diagram of an example of the user interface screen of the video invitation notification. Figure 6B is a schematic diagram of an example of the user interface screen of the meeting link. Hereinafter, please refer to the fourth, fifth, sixth A, and sixth B together to explain the online production adjustment conference service system of the second embodiment of the present invention. The online production adjustment conference service system of the embodiment of the present invention may One or more computer servers that connect the first user terminal of the first user (not shown) and the second user terminal of the second user (not shown) through the network for association Internet conferences for financial services. Internet conferences can be video conferences or audio conferences. Financial services can provide various financial services that need to use Internet conferences for survival investigations, such as insurance investigation services by insurance companies or banks. For banking investigation services, etc., in this embodiment, a video conference will be used as an example of a network conference and insurance investigation services of an insurance company will be used as an example of financial services for more detailed description.

As shown in the fourth figure, in this embodiment, the online conference service system 400 can be one or more computer servers, and the first user (not shown) is used by the first user (not shown) through the network 450 The user terminal 460 and the second user terminal 470 of the second user (not shown) are connected to conduct a video conference to complete the insurance investigation service. In this embodiment, the first user may be the person in charge of the insurance investigation service of the insurance company and has the authority to initiate video conferences. Here, the underwriter will be taken as an example for more detailed explanation. The second user is the insurance company The customer (insurer) of the insurance company, or the financial specialist of the financial institution and has the right to receive the video conference. Here, we will take the customer of the insurance company as an example for more detailed explanation. The first user terminal and the second The user terminal can be a mobile device, a notebook computer, a personal computer, a built-in device in a motor vehicle, etc., which has an electronic device such as a camera lens that can conduct video conferences.

As shown in the fourth and fifth figures, the video conference service system 400 includes an initiation information verification module 402, a meeting invitation module 404, a meeting initiation module 406, a recording module 408, a storage module 410, and an information setting module 412. The service investigation module 420 and the service report generation module 430. The information setting module 412 is used to set the user information of the initiating information verification module 402 with the initiation authority of the video conference and the user information with the receiving authority of the video conference. The information setting module 412 is also used to set the conference initiation module 406 User information with the right to receive calls in the video conference. The user information can be name, ID number, mobile phone number, email address, serial number, and/or other information that can be used to identify the user. In addition, the information setting module 412 may include an input interface (not shown) through which the information setting module 412 receives user information with the initiating authority of the video conference and user information with the receiving authority of the video conference.

The initiating information verification module 402 receives the video initiation information 502 that includes at least the first user information and the second user information initiated by the underwriter through the first user terminal 460, and verifies the first user information and the video conference Whether the user information of the initiation authority matches. When the first user information matches the user information with the initiation authority of the video conference, it means that the first user information has the initiation authority of the video conference.

The meeting invitation module 404 sends a video invitation notice 504 including at least the meeting ID to the second user terminal 470 corresponding to the second user information when the first user information has the authority to initiate the video meeting. The meeting invitation notice 504 has Time interval. In this embodiment, the meeting invitation module 404 will send the video invitation notification 504 to the second user terminal 470 corresponding to the mobile phone number according to the mobile phone number corresponding to the second user information, and the second user terminal 470 receives After the video invitation notice 504, if the customer of the insurance company, that is, the second user of the second user terminal 470, agrees to perform the video, a participation response 506 will be sent through the second user terminal 470 in response to the video invitation notification 504. In this embodiment, the video invitation notification 504 is sent to the second user terminal 470 corresponding to the mobile phone number according to the mobile phone number corresponding to the second user information as an example. However, in other examples, the second user terminal 470 can also be used. Other information corresponding to the user information, such as name, ID number, mobile phone number, e-mail, serial number, and/or other information that can be used to identify the user to send a video invitation notification 504.

The meeting invitation module 404 also sends a meeting link 510 including at least the meeting identification code to the first user terminal 460 when the first user information has the initiation authority. The meeting link 510 has the same time interval as the meeting invitation notice 504. In this embodiment, the meeting invitation module 404 will send the meeting link 510 to the first user terminal 460 corresponding to the mobile phone number according to the mobile phone number corresponding to the first user information, and the first user terminal 460 receives After the meeting link 510, when the underwriter, the first user of the first user terminal 460, wants to start video, a link response 512 will be sent through the first user terminal 460 to respond to the meeting link 510.

The conference initiation module 406 receives the participation response 506 from the second user terminal 470 in response to the conference invitation notification to start receiving the second video stream transmitted from the second user terminal 470. The second video stream is associated with the second use By. In this embodiment, the meeting initiation module 406 uses WebRTC (Web Real-Time Communication) to start a video conference after receiving the participation response 506, that is, it starts to receive the second user terminal 470 sent by the second user terminal. The video stream is transmitted, and the received second video stream is sent to the first user terminal 460. The recording module 408 records the second video stream associated with the second user based on the meeting identification code and date and time, and the recorded second video stream will be stored in the storage module 410. In this embodiment, the conference initiating module 406 also determines whether the second user terminal 470 has the permission to receive the call, and starts to receive the second video transmitted from the second user terminal when the second user terminal has the permission to receive the call Streaming.

The conference start module 406 also receives the link response 512 of the conference link to start receiving the first video stream transmitted from the first user terminal 460, and the first video stream is associated with the first user. In this embodiment, the conference initiation module 406 uses WebRTC (Web Real-Time Communication) to start a video conference after receiving the link response 512, and then starts to receive the first video sent from the first user terminal 460 Stream, and transmit the received first video stream to the second user terminal 470. The recording module 408 records the first video stream associated with the first user based on the meeting identification code and the date and time, and the recorded first video stream will be stored in the storage module 410.

In this embodiment, the recording module 408 separately records the first video stream or the second video stream in the time interval, and the recorded first video stream or the second video stream will be stored in the storage module respectively 410. Neither the first user terminal 460 nor the second user terminal 470 will save the images related to this video conference, which will comply with the current regulations for personal data protection.

The conference initiation module 406 can receive the link response 512 or the participation response 506 multiple times within the time period, so that the recording module 408 can record the first video stream or the second video stream multiple times. For example, due to the network When the connection quality is unstable or the user of either user terminal is temporarily offline due to various factors, the conference identification code is used in the aging interval, and the first user terminal 460 uses the conference link 510 and the second user terminal 470 Re-enter the video conference through the meeting invitation notice 504, that is, the meeting initiation module 406 can receive the link response 512 of the meeting link or the participation response 506 of the meeting invitation notice multiple times within the aging interval. As long as there is any party within the aging interval When entering the video conference, the recording module 408 will record the content of the video conference again, that is, the content of the video stream, and will also store them in the storage module 410 respectively.

In addition, in other embodiments, within the aging interval, in other embodiments, within a preset time, the first user terminal 460 may also send a cancel meeting response (not shown) through the meeting link 510. At this time, the entire video conference will be cancelled, and the recording module 408 will no longer record and record the first video stream or the second video stream.

The service investigation module 420 is used to provide at least one piece of information to be investigated 514 to the second user terminal 470, and to receive reply information 516 from the second user terminal 470, including at least one piece of information to be investigated 514, reply information 516, and insurance Investigation service related. In this embodiment, the service survey module 420 will analyze the video content of the video conference. The service survey module 420 is used to receive the video conference video, and the response information is identified in the video. In a specific embodiment, the service The investigation module 420 is used to provide the information to be investigated 514 on the second user terminal 470, and the information to be investigated 514 requires the customer of the insurance company, that is, the second user of the second user terminal 470, to present a user certification document for the service investigation After the module 420 receives the reply information 516 of the second user terminal 470, that is, the image containing the user certification document, the service investigation module 420 will analyze the content of the image, and identify the user certification document from the image and determine the use It can also determine whether the user image on the user certification document is the same as the user image in the content of the video conference. If there is a difference, the entire video conference will be ended.

After the video conference is over, the service report generating module 430 generates a service report including at least the date and time, the first video stream and the second video stream, and provides the service report according to the access requirements. In this embodiment, the recording module 408 records the first video stream or the second video stream, respectively, the recorded first video stream or the second video stream are respectively stored in the storage module 410, and the conference start module The group 406 can receive the link response 512 or the participation response 506 multiple times within the time period, so that the recording module 408 can record the first video stream or the second video stream multiple times, because the first video stream and the second video stream The streams are stored separately and stored in batches. The service report generation module 430 will integrate these video streams to generate a service report including at least the date and time, the first video stream and the second video stream. For example, using the same Integrate the recorded first video stream and second video stream together according to the date and time of the meeting ID, and then other personnel of the insurance company can access this service report according to their access requirements.

In addition, in other embodiments, the recording module 408 separately records the video streams of the first user terminal 460 and the second user terminal 470, and the content of the recorded video conference will be stored in the storage module 410, respectively. The service report generation module 430 can also allow other personnel of the insurance company to use other electronic devices to directly or indirectly access the video conference content stored in the storage module 410 via the network 450 (for example, through an FPT server).

In addition, in other embodiments, the video conferencing service system 400 may include a guiding module (not shown). The guiding module guides and installs applications on the first user terminal 460 and the second user terminal 470 and Interact with the first user terminal 460 and the second user terminal 470 through the application.

Please refer to Figure 6A. Figure 6A is a schematic diagram of an example of the user interface screen of the video invitation notification of the second user terminal 470. As mentioned above, the meeting invitation module 404 will be based on the second user information. The video invitation notification 504 corresponding to the mobile phone number is sent to the second user terminal 470 corresponding to the mobile phone number. The UI of the second user terminal 470 will display the UI screen 602 of the video invitation notification 504. If the customer of the insurance company is the first 2. The second user of the user terminal 470 agrees to perform the video, and will press the "join video" button 604 to send a participation response 506 in response to the video invitation notification 504. In addition, in order to ensure the validity of this video conference, the insurance company’s customers need to press the "Participate in Video" button 604 within the time limit. Take 18:24 within 2 hours of sending the video invitation notice 504 as an example. Overdue The video invitation notice 504 is no longer valid. It should be noted here that within the time limit after the start of the video conference, here is 18:24 within 2 hours of sending the video invitation notice 504 as an example, due to the unstable quality of the Internet connection or the customer of the insurance company When temporarily offline due to various factors, you can re-enter this video conference by pressing the "join video" button 604 in the UI screen 602 of the video invitation notification 504 again, and the recording module 408 will record the second video stream again flow.

Please refer to Figure 6B. Figure 6B is a schematic diagram of an example of the user interface screen of the meeting link of the first user terminal 460. The meeting invitation module 404 will use the mobile phone number corresponding to the first user information. , Send the conference link 510 to the first user terminal 460 corresponding to the mobile phone number, the UI of the first user terminal 460 will display the UI screen 612 of the conference link 510, if the underwriter is the first user terminal 460 A user who wants to start the video will press the "join video" button 614 to send a link response 512 in response to the meeting link 510. In addition, in order to ensure the validity of this video conference, the underwriters need to press the "participate in video" button 614 within the time limit. Take 18:24 within 2 hours of sending the conference link 510 as an example. The meeting link 510 is no longer valid. It should be noted here that after the start of the video conference, within the time limit, here is within 2 hours of sending the conference link 510, that is, 18:24 as an example. The quality of the Internet connection is unstable or the insurance company’s customer When temporarily offline due to various factors, you can re-enter the video conference by pressing the "join video" button 614 in the UI screen 612 of the conference link 510 again, and the recording module 408 will record the first video stream again .

In addition, within the time period, here is also taken within 2 hours of sending the meeting link 510, that is, 18:24 as an example, the first user terminal 460 can also press the "Cancel Video" button on the UI screen 612 of the meeting link 510 The button 616 sends a cancel meeting response (not shown), and the video conference will be cancelled as a whole.

Figure 7 is a flowchart of the online conference service method according to the second embodiment of the present invention. In this embodiment, a video conference will be used as an example of a network conference, and the insurance investigation service of an insurance company will be used as an example of a financial service for more detailed description.

As shown in FIG. 7, in step 702, the conference initiation information including at least the first user information and the second user information initiated by the first user terminal is received, and it is verified whether the first user information has the initiation authority. In this embodiment, the receiving underwriting personnel initiates video initiation information including at least the first user information and the second user information through the first user terminal, and verifies that the first user information and the initiation authority of the video conference Whether the user information of is consistent. When the first user information matches the user information with the initiation authority of the video conference, it means that the first user information has the initiation authority of the video conference.

In step 704, when the first user information has the initiation authority, a meeting invitation notification including at least the meeting identification code is sent to the second user terminal of the second user information, and the meeting link at least including the meeting identification code is sent to the second user terminal. For a user terminal, the meeting link and the meeting invitation notice have the same time period. In this embodiment, the video invitation information will be sent to the second user terminal corresponding to the mobile phone number based on the mobile phone number corresponding to the second user information. After the second user terminal receives the video invitation information, if the insurance The company's client, the second user of the second user terminal, agrees to video, and will send a participation response through the second user terminal in response to the video invitation information. In this embodiment, the meeting invitation module will also send the meeting link to the first user terminal corresponding to the mobile phone number based on the mobile phone number corresponding to the first user information. After the first user terminal receives the meeting link , If the underwriter, the first user of the first user terminal, wants to start video, a link response will be sent through the first user terminal to respond to the meeting link.

In step 706, in response to the participation response from the second user terminal in response to the meeting invitation notification, to start receiving the second video stream sent from the second user terminal and send the received second video stream to the first A user terminal, and in response to the link response of the conference link, starts to receive the first video stream transmitted from the first user terminal and transmits the received first video stream to the second user terminal, and the second The video stream is associated with the second user, and the first video stream is associated with the first user. In this embodiment, according to the participation response of the meeting invitation notification, it is first determined whether the second user terminal has the permission to receive the call. Only when the second user terminal has the permission to receive the call will it start to receive the second user terminal sent from the second user terminal. The second video stream and the received second video stream are transmitted to the first user terminal.

In step 708, the second video stream associated with the second user and the first video stream associated with the first user are respectively recorded based on the meeting ID and date and time. In this embodiment, the first video stream or the second video stream will be recorded during the aging interval. In addition, the connection response or participation response can be received multiple times during the aging interval, and it is recorded every time a connection response is received The first video stream will record the second video stream every time it receives a response to the participation.

In step 710, the information to be investigated is provided to the second user terminal, and the reply information of the second user terminal is received, wherein the information to be investigated and the reply information are related to the insurance investigation service. In this embodiment, the information to be investigated is used to request the customer of the insurance company, that is, the second user of the second user terminal, to present the user certification document, and the response information received from the second user terminal contains the user certification document After the video image, the content of the video conference will be analyzed, and the user certification document will be identified from the image and the authenticity and validity of the user certification document will be judged. The user image and video on the user certification document can also be judged Whether the user images in the content of the conference are the same, if there are differences, the video conference will be ended.

In step 712, a service report including at least the date and time and at least the second video stream is generated, and the service report is provided according to the access requirement. In this embodiment, the first video stream or the second video stream are recorded separately, and the recorded first video stream or second video stream are stored separately, and the connection response or participation response can be received multiple times within the time period. , To record the first video stream or the second video stream multiple times. Since the first video stream and the second video stream are stored separately and divided into sections, these video streams will be integrated to generate at least the date and time, the first A service report of the video stream and the second video stream, for example, using the same meeting ID to integrate the recorded first video stream and the second video stream according to the date and time, and then insurance Other staff of the company will be able to access this service report according to their access requirements.

Figure 8 is a block diagram of the online conference service system according to the third embodiment of the present invention. As shown in the eighth figure, compared with the fourth figure in the second embodiment, the online tone conference service system 800 further includes a text report providing module 830. The text report providing module 830 combines the first video stream with the second Second, the audio content of the video stream is converted into a text file, and the text file is provided according to the access requirements, wherein the time sequence and date and time of the audio content are recorded in the text file. In this embodiment, since the recording module 408 records the first video stream or the second video stream, respectively, the recorded first video stream or the second video stream is stored in the storage module 410, and the conference starts The module 406 can receive the link response 512 or the participation response 506 multiple times within the time period, so that the recording module 408 can record the first video stream or the second video stream multiple times, because the first video stream and the second video stream The video streams are stored separately and dividedly. The text report providing module 830 converts the audio content of the first video stream and the second video stream into text files, and provides text files according to the access requirements. The timing of the audio content is related The date and time are recorded in a text file. For example, the audio content in the video stream is analyzed, and the finished sentence is converted into text and provided on the screen. At the same time, the text content will be recorded in the text file in the order of occurrence time. Each segment of the video Only keep one text file, sort and delete duplicates in the text file, and finally only keep one text file. Later, other personnel of the insurance company will be able to access this text file according to their access requirements and perform text retrieval of the content of the text file to facilitate the smooth completion of subsequent insurance operations. In addition, other components having the same function as the second embodiment will use the same component symbols, and the content will not be repeated.

In summary, the online biomedical conference service system and online biomedical conference service method of the present invention can provide insurance company salespersons, underwriters, and customers (insureds) with different permissions for various practitioners who provide financial services. The certification service can also quickly complete financial services for the different needs of various practitioners. Take the insurance investigation service of an insurance company as an example, as long as the insurance company’s underwriters have the authority to hold video conferences and the customer’s handheld device or electronic device and system If the user information in the insurance company matches, the insurance company’s underwriters can use the online biometric conference service system and the online biometric conference service method of the present invention to conduct video conferences to complete related insurance investigation services, such as insurance claims or underwriting The required survival survey service. Since the video conference has no location limitation, it will greatly reduce the processing time of insurance procedures, improve the review efficiency of practitioners, and improve customer satisfaction. In addition, conduct survival survey services The current video stream will also be recorded and stored in real time to facilitate the smooth completion of subsequent insurance operations. Therefore, the present invention can meet the needs of users for convenient use and maintain the security of the entire conference system, thereby improving the conference service system At the same time, it reduces the operating costs of financial service providers.

Those skilled in the art will recognize that the present invention has adjustment flexibility and can be modified and/or enhanced. For example, although the various modules in the online conference service system are implemented in hardware devices, they can also be implemented only in software, such as installing software on existing servers. In addition, the online tuning conference service method disclosed in the present invention can be implemented using firmware, firmware or software combination, firmware or hardware combination, or hardware or firmware or software combination.

The foregoing description has described the components of the teachings and/or other embodiments of the present invention. However, it can be seen from the above that various modifications can be applied thereto, and the objects disclosed in the present invention can be implemented in various forms and embodiments, and the teachings of the present invention can be applied Above a variety of applications, the present invention only describes a few of them. The purpose of the following patent applications is to claim any and all applications, modifications, and alterations that do not exceed the exact scope of the teachings of the present invention.

100: Online Health Conference Service System 102: Initiation Information Verification Module 104: Conference Invitation Module 106: Conference Initiation Module 108: Recording Module 110: Storage Module 150: Network 160: First User Terminal 170: Second user terminal 202: Conference initiation information 204: Conference invitation notification 206: Participation response 210: Conference link 212: Link response 302: Step 304: Step 306: Step 308: Step 400: Online biomedical conference service system 402: Initiate Information Verification Module 404: Conference Invitation Module 406: Conference Start Module 408: Recording Module 410: Storage Module 412: Information Setting Module 420: Service Investigation Module 430: Service Report Generation Module 450: Network 460 : First user terminal 470: Second user terminal 502: Meeting initiation information 504: Meeting invitation notice 506: Participation response 510: Meeting link 512: Link response 514: Information to be investigated 516: Reply information 602: Screen 604: Button 612: Screen 614: Button 616: Button 702: Step 704: Step 706: Step 708: Step 710: Step 712: Step 800: Online Health Conference Service System 830: Text Report Providing Module

The online production adjustment conference service system and method described in the present invention will be further described with various embodiments. The detailed descriptions of these embodiments are based on the accompanying drawings, and are non-limiting embodiments, wherein the similar component symbols indicate similar structures presented between the icons in different viewing angles, and among them: The first figure is based on The system architecture diagram of the online production adjustment conference service system of the first embodiment of the present invention. The second figure is a block diagram of the online conference service system according to the first embodiment of the present invention. The third figure is a flow chart of the online conference service method according to the first embodiment of the present invention. The fourth diagram is a system architecture diagram of the online production conference service system according to the second embodiment of the present invention. Figure 5 is a block diagram of the online conference service system according to the second embodiment of the present invention. Figure 6A is a schematic diagram of an example of the user interface screen of the video invitation notification. Figure 6B is a schematic diagram of an example of the user interface screen of the meeting link. Figure 7 is a flowchart of the online conference service method according to the second embodiment of the present invention. Figure 8 is a block diagram of the online conference service system according to the third embodiment of the present invention.

100: Online Health Conference Service System

102: Initiate information verification module

104: Conference invitation module

106: Conference startup module

108: Recording module

110: storage module

150: Network

160: The first user terminal

170: second user terminal

Claims (20)

An online biomedical conference service system for performing a web conference associated with a financial service. The online biomedical conference service system includes: an initiating information verification module, receiving an initiation by a first user terminal including at least one One of the first user information and at least one second user information is conference initiation information, and it is verified whether the first user information has an initiation authority; a conference invitation module, in which the first user information has the initiation authority When sending a meeting invitation notification including at least a meeting identification code to a second user terminal of the second user information; a meeting initiation module receives one of the response meeting invitation notifications from the second user terminal Participate in response to start receiving a second video stream transmitted from the second user terminal, the second video stream is associated with a second user; and a recording module based on the meeting ID and a date Time, record the second video stream associated with the second user. For example, the online biomedical conference service system of item 1 of the scope of patent application, where the financial service is an insurance investigation service or a bank investigation service. For example, the online production conference service system of the first item of the scope of patent application, wherein when the first user information has the initiation authority, the conference invitation module sends out a conference link that includes at least the conference identification code to the first user Terminal, the conference activation module receives a link response of the conference link to start receiving a first video stream transmitted from the first user terminal, the first video stream is associated with a first user, And the recording module records the first video stream associated with the first user based on the meeting identification code and the date and time. For example, the online production conference service system of item 3 of the scope of patent application, where the meeting link or the meeting invitation notice has a time limit, and the recording module records the first video stream or the second video within the time limit Streaming, and the conference initiating module transmits the second video stream to the first user terminal, and transmits the first video stream to the second user terminal. For example, the online production conference service system of item 3 of the scope of patent application, in which the conference activation module can receive the link response or the participation response multiple times within the time limit, so that the recording module can record the first video multiple times Stream or the second video stream. For example, the online tone conference service system of item 3 of the scope of patent application further includes: a text report providing module, which converts the audio content of the first video stream and the second video stream into a text file, and saves it according to a The text file is provided on demand, and the time sequence of the audio content is recorded in the text file in association with the date and time. For example, the online production conference service system of the first item of the scope of patent application, wherein the conference activation module determines whether the second user terminal has a speaking permission, and starts to receive from the second user terminal when the second user terminal has the speaking permission 2. The second video stream transmitted by the user terminal. For example, the online production conference service system of item 7 of the scope of patent application further includes: an information setting module for setting the initiating authority, the receiving authority, and the second user terminal corresponding to the second user information. For example, the online biomedical conference service system of item 1 of the scope of patent application further includes: a service survey module that provides at least one piece of information to be investigated on the second user terminal, and receives one of the reply information from the second user terminal , Where the at least one information to be investigated and the reply information are related to the financial service. For example, the online production conference service system of item 1 of the scope of patent application further includes: a service report generation module, which generates a service report including at least the date and time and at least the second video stream, and based on an access requirement Provide the service report. An online biomedical conference service method for performing a web conference associated with a financial service. The online biomedical conference service method includes the following steps:: receiving an initiation by a first user terminal including at least a first user Information and a second user information, one of meeting initiation information, and verifying whether the first user information has an initiation authority; when the first user information has the initiation authority, one of at least a conference identification code is issued Meeting invitation notification to a second user terminal of the second user information; responding to one of the meeting invitation notifications from the second user terminal to participate in a response to start receiving a message sent from the second user terminal A second video stream, the second video stream is associated with a second user; and based on the conference ID and a date and time, the second video stream associated with the second user is recorded. For example, the online biomedical conference service method of item 11 of the patent application, where the financial service is an insurance investigation service or a bank investigation service. For example, the conference service method of claim 11, when the first user information has the initiation authority, further includes the following steps: sending a conference link that includes at least the conference identification code to the first user terminal; and In response to a link response of the conference link, to start receiving a first video stream transmitted from the first user terminal, the first video stream is associated with a first user; and based on the conference ID and the Date and time, record the first video stream associated with the first user. For example, the online production conference service method of item 13 of the scope of the patent application further includes: giving the meeting link or the meeting invitation notice with a time limit; within the time limit, sending the second video stream to the first user And send the first video stream to the second user terminal; and record the first video stream or the second video stream in the aging interval. For example, the online production conference service method of item 13 of the scope of patent application further includes: receiving the link response or the participation response multiple times within a time limit to record the first video stream or the second Video streaming. For example, the online audio conference service method of item 13 of the scope of patent application further includes: converting the audio content of the first video stream and the second video stream into a text file, and providing the text file according to an access requirement , Wherein the time sequence of the audio content is recorded in the text file in association with the date and time. For example, the online production conference service method of 11 items in the scope of patent application, in which the step of responding to the participation response from the second user terminal in response to the conference invitation notification further includes: determining whether the second user terminal has a receiving permission, and The second user terminal starts to receive the second video stream transmitted from the second user terminal when the second user terminal has the call permission. For example, the online production conference service method of item 17 of the scope of patent application further includes: setting the initiating authority, the receiving authority, and the second user terminal corresponding to the second user information. For example, the online production conference service method of claim 11 further includes: providing at least one piece of information to be investigated on the second user terminal, and receiving one of the reply information from the second user terminal; wherein the at least one piece of waiting information The survey information and the reply information are related to the financial service. For example, the online production conference service method of claim 11 further includes: generating a service report including at least the date and time and at least the second video stream, and providing the service report according to an access requirement.

Images