TW202009825A - Reservation aiding server device - Google Patents

Abstract

The present invention provides a server device for aiding reservations of stores and the like and improving convenience for users. A server device according to an embodiment is a reservation aiding server device communicably connected to a terminal device of a user, which executes an installed communication application program through a first application programming interface (API) called by the communication application program to aid the above user in making reservations with the stores, and is provided with a receiving mechanism that receives condition information related to at least one condition regarding a store reservation from the terminal device through the first API; and a sending mechanism that sends the candidate store information related to at least one candidate store that at least partially meets the at least one condition described above to the terminal device through the first API.

Description

Reservation support server device

The technology disclosed in this application is related to a server device used to support user reservations for stores and the like.

As a server device for supporting a user's reservation to a store or the like, the one disclosed in Japanese Patent No. 3941916 (Patent Document 1) is known.

The server device disclosed in Patent Document 1 receives relevant information such as the service content desired by the user, matches the information with the relevant information of the service provider, and detects the relevant information of the service provider that meets the conditions. The server device notifies the detected service provider of the user's desired content, etc., and notifies the user of information related to the service provider who has responded to the notification. The user can make service-related negotiations with the service provider so notified via the webpage or email. [Prior Technical Literature] [Patent Literature]

[Patent Document 1] Japanese Patent No. 3941916

[Problems to be solved by the invention]

There is a need for a system that can efficiently retrieve and reserve service providers that can provide the services that users desire. Therefore, in various embodiments, a server device is provided to support the reservation of a store or the like, and the convenience for the user can be improved. [Technical means to solve the problem]

An aspect of the reservation support server device is communicatively connected to the terminal device of the user who executes the installed communication application through the first application programming interface (API) called by the communication application, Support the above-mentioned user's reservation to the store, and include: a receiving mechanism that receives condition information related to at least one condition for the store reservation from the terminal device via the first API; and a sending mechanism that will at least partially satisfy the above The candidate store information related to at least one candidate store of at least one condition is sent to the terminal device via the first API.

The terminal device of a variety is connected to the reservation support server device that supports the user to make a reservation to the store through the first application programming interface (API) called by executing the installed communication application, It also includes: a sending mechanism that sends at least one condition-related condition information related to the reservation of the store to the reservation support server device via the first API; and a receiving mechanism that sends the reservation support server via the first API The device receives at least one candidate store information related to at least one candidate store that satisfies at least one of the above conditions.

An exemplary method is to communicatively connect a terminal device of a user who executes the installed communication application through the first application programming interface (API) called by the communication application, by supporting the above The user executes the reservation support server device for the reservation of the store, and includes: the stage of receiving at least one condition-related condition information for the store reservation from the terminal device via the first API; and at least partially satisfying the above The candidate store information related to at least one candidate store of one condition is transmitted to the terminal device through the first API.

An exemplary computer program is a computer that enables a computer to function as the following organization: the first application programming interface (API) called by the communication application program The terminal device is communicatively connected and supports the reservation support server device that supports the user's reservation to the store: a receiving mechanism that receives from the terminal device via the first API the conditions including at least one condition for the store reservation Information; and a sending mechanism that sends at least part of candidate store information related to at least one candidate store that satisfies the at least one condition to the terminal device via the first API.

Hereinafter, various embodiments of the present invention will be described with reference to the accompanying drawings. In addition, the same reference symbols are attached to the constituent elements common to the accompanying drawings.

1. Overview of the reservation support system The reservation support system of an implementation form provides a service that supports the following processes (hereinafter, referred to as "reservation support service" for convenience): each user installs it on their terminal device by executing Communication (communication software/instant messaging software) application, to obtain information about at least one alternate store that satisfies at least one of the at least one condition of its own expectations, and if necessary, to the terminal device of the alternate store (using email and// Or phone) to send and receive text/sound messages and make an appointment from the target store selected by the alternate store. In addition, the so-called communication application is an application program that is executed by both the terminal device installed in one user (customer and/or store) and the terminal device of another user (customer and/or store). , And can send and receive text messages and/or voice messages in real time between the terminal device of the one user and the terminal device of the other user, including "LINE", "Kakao Talk", "Cubie", "WeChat"","Comm" and "ChatOn", but not limited to these.

2. Configuration of reservation support system Fig. 1 is a block diagram showing an example of the configuration of a reservation support system used to realize the reservation support service of an embodiment. As shown in FIG. 1, the reservation support system 1 may mainly include: a terminal device 10 of each user; a first application programming interface (API) 20, which is implemented by a communication application executed by the terminal device 10 of each user Called out; reservation support server device 30, which is connected to each user's terminal device 10 via the first API 20, to support each user's reservation for the store, etc.; store server device 40, which is connected to the reservation support server device 30. Manage the reservation of each user, etc.; and the terminal device 50 of each store, which is connected to the store server device 40.

In addition, in the reservation support system 1, a plurality of users can use each terminal device 10 to connect to the reservation support server device 30 via the first API 20 called by the communication application executed by the terminal device 10, but FIG. In FIG. 1, for simplicity of description, only one terminal device 10 used by a certain one of a plurality of users is displayed. Similarly, in the reservation support system 1, the person in charge of a plurality of stores can use each terminal device 50 to connect to the store server device 40. However, in FIG. 1, for the sake of simplicity, only one of the person in charge of the plurality of stores is shown. One terminal device 50 used by one person in charge.

In addition, the reservation support system 1 may include a log database 60 that records a history (log) associated with each user's reservation and the like. The log database 60 can provide information related to the log associated with each user's reservation, etc., for the reservation support server device 30 and/or store server device 40 for access to the log database 60.

Furthermore, the reservation support system 1 may include a second application programming interface (API), which is called by an application program executed by the store server device 40, and executes and manages the reservation of each user for the store, etc.

In the reservation support system 1 having the above configuration, the user's terminal device 10 includes a smartphone, tablet, personal computer, and mobile phone (feature phone) that can execute a specific communication application, but it is not limited to this Wait.

The first API 20 is an API called by the communication application executed by the user's terminal device 10 as described above. The first API 20 is called by the communication application executed by the user's terminal device 10, thereby providing various functions related to the reservation support service for the communication application executed by the user's terminal device 10. The various functions called by such first API 20 can be provided for a specific one or a plurality of communication server devices (not shown) that provide "communication functions" to communication applications executed on the user's terminal device 10 Alternatively, it may be a provider provided by another server device or a plurality of server devices (not shown) separately provided from the specific communication server device.

The reservation support server device 30 is connected to the terminal device 10 of each user through the first API called by the communication application executed by the terminal device 10 of each user, and provides a reservation support service for each user (especially with each There are 10 terminal devices for users, who send and receive various information required by each user to make a reservation for a store, etc.).

The store server device 40 cooperates with the reservation support server device 30 to provide a reservation support service to each user (especially to manage the reservations made by each user to the store, etc.).

For the reservation support server device 30 and the store server device 40, FIG. 1 illustrates that the reservation support server device 30 and the store server device 40 are physically arranged as individual bodies in individual places, but the reservation support server The server device 30 and the store server device 40 may be unified into one server device physically arranged in the same place.

The second API 70 is an API called by a specific application executed by the store server device 40 as described above. The second API 70 is as follows: the specific application program executed by the store server device 40 is called, thereby providing various functions related to the reservation support service (especially the execution and The function of managing the reservation of each user for the store, etc.). The various functions called by such second API 70 may also be provided by a specific server device or devices (not shown).

The terminal device 50 of the person in charge of each store is the same as the terminal device 10 of each user, and includes smartphones, tablets, personal computers, and mobile phones (functional phones) that can execute specific communication applications. Limited to such. The specific one or more communication server devices (not shown) that provide the "communication function" to the communication application executed by each responsible person's terminal device 50 can also be a communication application executed with the user's terminal device 10 The program provides the "communication function" of the specific one or more communication server devices (not shown) that are the same. In this way, each terminal device 10 and each terminal device 50 can send and receive text/sound messages by executing the same communication application.

2-1. Reservation support means 30 of the server configuration in FIG 2 displays a reservation-based support system 1 shown in FIG reservation of use of a support block diagram illustrating an example of an internal configuration of the server device 30.

As shown in FIG. 2, the reservation support server device 30 includes a CPU (Central Processing Unit) 31, a main memory 32, a user interface (I/F) 33, a communication interface (I/F) 34, and an external The memory 35 and the disk drive 36 are electrically connected to each other via the bus 37. The CPU 31 loads various programs that control the operation of the operating system or reservation support service from the external memory 35 into the main memory 32, and executes commands contained in the loaded programs. The main memory 32 is used to store programs executed by the CPU 31, and is composed of, for example, DRAM (Dynamic Random Access Memory).

The user I/F 33 includes, for example, an information input device such as a keyboard or a mouse, which accepts input from the operator; and an information output device such as a display, which outputs the calculation result of the CPU 31. The communication I/F34 is installed as communication software such as hardware, firmware, TCP/IP driver, or PPP driver, or a combination thereof, and is configured to communicate with the terminal device 10 via the communication network N.

The external memory 35 is constituted by, for example, a magnetic disk drive, and stores various programs such as control programs for controlling the progress of the reservation support service. Also, various data used in the reservation support service may be stored in the external memory 35.

The magnetic disk drive 36 reads data stored in various storage media such as CD-ROM, DVD-ROM, DVD-R, or writes data to these storage media.

In one embodiment, the reservation support server device 30 can send and receive various information required to provide a reservation support service with the terminal device 10 through a specific communication application installed and executed by the terminal device 10.

Furthermore, the reservation support server device 30 can also function as a web server that manages a website including a plurality of web pages with a hierarchical structure. The communication application installed in the terminal device 10 can obtain the HTML data for displaying the web page from the reservation support server device 30 and/or the store server device 40, parse the obtained HTML data, and prompt the user of the terminal device 10 Web page. The HTML data used to display the web page may also be stored in the external memory 35. HTML data includes HTML files described in markup languages such as HTML, and tags can be used to associate various images with the HTML file. In addition, a program written in a script language such as Action Script or JavaScript (registered trademark) can be filled in the HTML document.

In this way, the reservation support server device 30 can send and receive various information by the terminal device 10 that runs the communication application according to the request received through the first API 20 called out by the communication application, so that the reservation support service is performed. Alternatively, the reservation support server device 30 may be as follows: managing a website that provides reservation support services, and via the first API 20, according to a request from the terminal device 10, transmitting the web pages constituting the website, thereby enabling reservation support services get on. The reservation support server device 30 can each memorize the identification information of each user and memorize the data required for the execution of the reservation support service.

In one embodiment, the terminal device 10 is any information processing device by installing and executing a self-reservation support server device 30, a store server device 40, and/or another server device (not shown) The specific communication application downloaded can use the first API 20 called by the communication application to send and receive various information related to the reservation support service through the communication network N with the reservation support server device 30 . In other embodiments, the terminal device 10 is any information processing device that can be obtained from the reservation support server device 30, store server device 40, and/or other server devices (not shown) via the communication network N The webpage used to reserve the support service is displayed on the web browser incorporated in the communication application. Such an information processing device may include, for example, a tablet, a mobile phone, a smart phone, a portable information terminal, a personal computer, a touch pad, an e-book reader, and a television, etc., without being limited thereto.

2-2. Server apparatus stores the configuration store 40 may be a server device 40 with reference to FIG. 2, the set has the same internal configuration as the reservation server device 30 are supported.

2-3. Configuration of terminal device 10 of FIG. 3 shows a block diagram illustrating an example of the system 10 of the internal configuration of the reservation support system 1 shown in FIG 1 using the terminal device.

As shown in FIG. 2, the terminal device 10 includes a CPU 11, a main memory 12, a user I/F 13, a communication I/F 14, and an external memory 15. These components are electrically connected to each other via a bus 16.

The CPU 11 loads various programs such as an operating system from the external memory 15 into the main memory 12, and executes commands contained in the loaded programs. The main memory 12 is used to store programs executed by the CPU 11 and is composed of, for example, DRAM.

The user I/F 13 includes an information input device such as a touch panel, a keyboard, a button, or a mouse that accepts user input, and an information output device such as a liquid crystal display that outputs the calculation result of the CPU 11. The communication I/F 14 is installed as communication software such as hardware, firmware, TCP/IP driver, PPP driver, etc., or a combination of these, and is configured to be able to communicate with the reservation support server device 30 via the communication network N.

The external memory 15 is composed of, for example, a disk drive or a flash memory, and stores various programs such as an operating system, a communication application, and a browser.

In one embodiment, the terminal device 10 having such a configuration can transmit and receive various kinds of information with the reservation support server device 30 and/or the store server device 40 by installing and executing a communication application program, and display the reservation support service Provide the required pictures, etc.

In addition, the terminal device 10 is provided with browser software (for example, according to the form incorporated into a communication application) that interprets an HTML-format file (HTML data) and is used for screen display. According to the function of the browser software, the The HTML data acquired by the reservation support server device 30, the store server device 40, and/or other server devices (not shown) is interpreted, and a web page corresponding to the received HTML data is displayed. In addition, the terminal device 10 includes embedded software incorporated into the browser software (for example, FLASH player provided by Adobe Systems) (FLASH is a trademark), and can be reserved to support the server device 30, store server device 40, and /Or other server device (not shown) to obtain the SWF format file filled in the HTML data, and use the browser software and embedded software to execute the SWF format file.

If the reservation support service is provided in the terminal device 10, it is displayed on the screen of the terminal device 10, for example, by an animation or operation icon instructed by a communication application. The user can use an input interface (such as a touch screen, buttons, and microphone) of the terminal device 10 to input instructions for the external evaluation service by text or voice. The instruction input by the user passes through the communication application executed by the terminal device 10, a browser (browser incorporated in the communication application, etc.), the first API 20 called out by the communication application, and/or NgCore ( The functions of the platform, such as trademark), are communicated to the reservation support server device 30, the store server device 40, and/or other server devices (not shown).

2-4. Functions of the reservation support server device 30 FIG. 4 is a block diagram showing an example of functions realized by the reservation support server device 30 having the configuration shown in FIG. 2. As shown in FIG. 4, the reservation support server device 30 mainly includes a receiving unit 90, a transmitting unit 91, a memory unit 92 and a control unit 98. As an option, the reservation support server device 30 may further include a display unit 93, a first acquisition unit 94, a second acquisition unit 95, a third acquisition unit 96, and a fourth acquisition unit 97.

The receiving unit 90 is connected to the terminal device 10 via the first API 20 (and the communication network N) called by the communication application executed by the terminal device 10, and receives various kinds of information required to provide the reservation support service from the terminal device 10. The receiving unit 90 can be realized by the main CPU 31, the main memory 32, and the communication I/F 34 in the configuration shown in FIG.

For example, the receiving unit 90 receives from the terminal terminal 10 via the first API 20 condition information related to at least one condition for the store reservation. In addition, the receiving unit 90 can receive the target store information related to the target store selected from at least one candidate store from the terminal device 10 via the first API 20. Furthermore, the receiving unit 90 may also receive condition information corresponding to each of a plurality of conditions at different points in time. Furthermore, the receiving unit 90 may also receive text information including at least one condition-related condition information from the terminal device 10 via the first API 20.

The transmission unit 91 is connected to the terminal device 10 via the first API 20 (and the communication network N) called by the communication application executed by the terminal device 10, and transmits various information required for provision of the reservation support service to the terminal device 10. The transmission unit 91 can be realized by the main CPU 31, the main memory 32, and the communication I/F 34 in the configuration shown in FIG.

For example, the transmission unit 91 transmits candidate store information related to at least one candidate store that at least partially satisfies at least one condition to the terminal device 10 via the first API 20. In addition, the sending unit 91 may also send candidate store information based on the at least one store-relevant information received by at least one store server device that at least partially meets at least one condition from multiple stores. Furthermore, the sending unit 91 may also send candidate store information related to at least one replacement store that at least partially satisfies at least one condition and is available. Furthermore, the sending unit 100 may also send the information related to the at least one store based on the at least one store server device that at least partially meets at least one of the conditions and has at least one store available from a plurality of stores. Alternate store information.

In addition, the transmitting unit 91 may also transmit candidate store information related to at least one candidate store that has responded to the request. Furthermore, the sending unit 91 may also retrieve at least one store-related information received from a store server device of at least one store that satisfies at least part of the at least one condition, has responded to the request, and is available from a plurality of store stores. Information, send alternate store information.

In addition, the transmission unit 91 can also be used to cause the terminal device 10 to confirm and transmit the condition information retrieved by analyzing the form of the text information.

The memory section 92 memorizes various information associated with the reservation support service, including, for example, information associated with the operating system, information associated with the communication application, received from the terminal device 10 of each user and/or the terminal device 50 of each person in charge Various information such as information. The memory section 92 can be realized by the main CPU 31, the main memory 32, and the external memory 35 in the configuration shown in FIG.

The display unit 93 presents various information related to the reservation support service to the operator of the reservation support server device 30 as needed, and outputs it to the display or the like. The display unit 93 can be realized by the main user I/F 33 in the configuration shown in FIG. 2.

The first acquisition unit 94 acquires condition information that is acquired by analyzing the form of text information. The first obtaining unit 94 may also obtain condition information from a first analysis server device that performs form analysis on text information.

The second obtaining unit 95 is a person who obtains information related to the user's intention value from information related to at least one characteristic assigned to the image (selected by the user). The second obtaining unit 95 may also freely generate the intent value of the second analysis server related to the characteristic information, and obtain the information related to the user's intent value.

The third obtaining unit 96 obtains at least one sample user-related information extracted from a plurality of sample users and having an intention value suitable for the user's intention value. The third obtaining unit 96 may also retrieve the second analysis server of at least one sample user with an intent value suitable for the specified intent value from the plurality of sample users, and obtain at least one sample user related News.

The fourth obtaining unit 97 obtains information related to at least one store that is associated with and stored in each of the at least one sample user. The fourth obtaining unit 97 may also obtain at least one memory associated with each of the at least one sample user from the second analysis server that associates with each sample user and memorizes at least one store-related information. Store related information.

These first acquisition unit 94 to fourth acquisition unit 97 can be realized by the main CPU 31, the main memory 32, and the communication I/F 34 in the configuration shown in FIG.

The control unit 98 controls the actors of the above-mentioned units. The control unit 98 can be realized by mainly including the CPU 31 and the main memory 32 in the configuration shown in FIG. 2.

3. Operations of the reservation support system A specific example of operations performed in the reservation support system having the above-mentioned configuration to provide reservation support services to each user will be described.

3-1. Overall operation First, an example of overall operation will be described. FIG. 5 is a flowchart showing an example of overall operations performed in the reservation support system shown in FIG. 1. In FIG. 5, at the top, as the main body performing the operation, the terminal device 10, the reservation support server device 30, the store server 40, and the store terminal device 50 are displayed. Furthermore, under each of these subjects, a correspondence is made with each subject to show the actions performed by each subject. In addition, the operation performed by the terminal device 10 is performed by the terminal device 10 via the first API 20 called by the communication application executed by the terminal device 10 (may also be referred to as the operation performed by the first API 20).

First, in step (hereinafter referred to as "ST") 100, the terminal device 10 executing the communication application enters information indicating the purpose of selecting a reservation shop by the user, and sends it to the reservation support server device 30. In ST101, the reservation support server device 30 sends a signal to the user requesting the input of a demand (condition) for a desired store or the like. In addition, ST100 and ST101 are collectively referred to as "step A", and the details of this step A will be described below with reference to FIG. 6.

Next, in ST102, the terminal device 10 inputs at least one demand (condition) for a desired store or the like from the user, and sends it to the reservation support server device 30. In ST103, the reservation support server device 30 receives information (condition information) related to the demand (condition) received from the terminal device 10, generates information related to the user's reservation (reservation information) for the store, and sends it to the store server器装置40。 40 device. In addition, ST102 and ST103 are collectively referred to as "step B", and the details of this step B will be described below with reference to FIGS. 7A and 7B.

Next, in ST104, based on the reservation information received from the reservation support server device 30, the store server device 40 extracts at least one store that satisfies at least part of at least one demand (condition) specified by the user as an alternate store . Furthermore, in one embodiment, the store server device 40 includes a special request (for example, a request to add a specific dish to a set meal or a chicken from the request for at least one requirement (condition) specified by the user In the case of a request to be removed from a set meal, etc.), the terminal device 50 of each candidate store may be notified of such a request specified by the user. In addition, ST104 is called "step C", and the details of this step C will be described below with reference to FIG. 8.

Next, in ST105, the person in charge of each candidate store can use his terminal device 50 to reply to such a request (regarding acceptance or rejection of the request, etc.) to the store server device 40. In addition, the person in charge of each alternate store may not respond to such requests.

Next, in ST106, in one embodiment, the store server device 40 may only extract at least one candidate store extracted from ST104, and the candidate store that has replied to the request in ST105 as the final candidate store and serve the reservation support Device 30 notification. In other embodiments, the store server device 40 may notify all the at least one candidate store extracted in ST104 as the final candidate store (for example, indicating whether there is a response to the request) to the reservation support server device 30.

Next, in ST107, the reservation support server device 30 sends at least one candidate store-related information (alternate store information) notified from the store server 40 to the terminal device 10, and requests the user to the terminal device 10 by the user Display and select the theme of the alternate store. In this way, the terminal device 10 can display at least one candidate store indicated by the candidate store information received from the reservation support server device 30 in the form of a list, for example, and prompt the user. In one embodiment, the terminal device 10 may display the content of the response to the request specified by the user (with or without response, specific content of the response, etc.) at each candidate store.

In ST108, the user can select any one of at least one candidate store displayed on the terminal device 10. In ST109, the user can use the terminal device 10 to decide whether to reserve the store thus selected. When the user decides that the store selected in this way is the target store of the reservation target, the terminal device 10 sends the information related to the target store (target store information: information specifying the target store) to the reservation support server device 30, and the processing proceeds To ST110. Conversely, when the user has not decided on the store thus selected as the target store, the process proceeds to ST115.

In ST110, the reservation support server device 30 specifies the target store from the target store information received from the terminal device 10, registers the reservation, and transmits the target store information to the store server device 40. In ST111, the reservation support server device 30 records the information indicating the registered reservation in the log database 60.

In ST112, the store server device 40 receiving the target store information specifies the target store from the received target store information, and registers the reservation. Furthermore, the store server device 40 notifies the terminal device 50 of the target store of the purpose of making a reservation. In ST113, the store server device 40 can call up the second API 70 to write to the specific database (customer account database) that stores the vacancy information of each store, the purpose of completing the reservation in the vacancy information of the target store (fill in Enter the information corresponding to the vacancy).

In ST114, the self-store server device 40 is notified that the terminal device 50 of the target store that has made the reservation of the target store can display its purpose to the person in charge.

On the other hand, in ST115, the user can use the terminal device 10 to decide whether to communicate with the terminal device 50 of the candidate store selected in step ST108 (transmission and reception of messages using text and/or voice). When the user decides to conduct a conversation, the process proceeds to ST116. Conversely, when the user decides not to conduct a conversation, the process proceeds to ST119.

In ST116, the reservation support server device 30 starts a conversation between the user's terminal device 10 and the terminal device 50 of the selected candidate store. Specifically, the reservation support server device 30 transmits the text/sound message (message information) sent from the terminal device 10 to the terminal device 50 to the store server device 40. Next, in ST117, the store server device 40 transmits the text/sound message (message information) sent from the reservation support server device 30 to the terminal device 50.

In ST118, the terminal device 50 of the selected candidate store by executing the communication application (the same as the communication application executed by the terminal device 10), and the store server device 40 receives the data sent by the terminal device 10 Text/audio message (message information), and displayed on the display or output from the speaker. When the person in charge uses the terminal device 50 to reply to the text/audio message, the text/audio message (message information) is received by the terminal device 10 via the store server device 40 and the reservation support server device 30, for example. The terminal device 10 may display the received text/sound message (message information) on the screen prompted by the executed communication application, or output it from the speaker. With this, the user can confirm the received message (message information) on the screen prompted by the communication application without performing tedious actions such as switching the application in motion from the communication application to other applications. . Thereafter, the process returns to ST115 described above.

On the other hand, in ST119, the user can use the terminal device 10 to decide whether to read the information about the candidate store selected in ST108. When the user decides to view the information, the process proceeds to ST120. Conversely, when the user decides not to view the information, the process returns to ST108.

In ST120, the terminal device 10 uses the web browser incorporated in the running communication application to request the store server device 40 to select the web page related to the alternate store, so that the web page can be received from the store server device 40, And display it on the display. In this way, the user may not perform tedious actions such as switching the application in motion from the communication application to a web browser, etc., and display the webpage related to the selected store candidate on the screen prompted by the communication application.

3-2. Specific example of step A The specific example of step A above will be described with reference to FIG. 6. FIG. 6 is a flowchart showing a specific example of the operation of a part (step A) of the operations shown in FIG. 5. In FIG. 6, at the top, as the main body performing the operation, the terminal device 10, the first API 20, and the reservation support server device 30 are displayed. Furthermore, under each of these subjects, a correspondence is established with each subject to show the actions performed by each subject.

Referring to FIG. 6, first, in ST200, the terminal device 10 executing the communication application program inputs information indicating the purpose of selecting a store reservation by the user. In ST201, the first API 20 called by the communication application executed by the terminal device 10 obtains user-related information (user information) from the terminal device 10 and sends it to the reservation support server device 30. Here, the user information may also be any information including name, age, gender, address, etc.

In ST202, the reservation support server device 30 that receives the user information generates information (reservation information) related to the user's reservation with the store, etc., and sends a notification requesting the input of the subject (condition) to the first API 20. Here, the reservation information can be set to include only user information.

In ST203, the first API 20 sends a notification requesting the input of the requirements (conditions) to the terminal device 10. In ST204, the terminal device 10 confirms the notification requesting the input of the requirements (conditions). In ST205, the operation of inputting requirements (conditions) by the user is performed (step B).

3-3. Specific example of step B The specific example of step B will be described with reference to FIGS. 7A and 7B. 7A and 7B are flowcharts showing a specific example of the operation of a part (step B) of the operations shown in FIG. 5. In FIGS. 7A and 7B, as in FIG. 6, at the top, as the main body performing the operation, the display terminal device 10, the first API 20, and the reservation support server device 30 (in FIG. 7B, further display the log database 60 and store server device 40). Furthermore, under each of these subjects, a correspondence is established with each subject to show the actions performed by each subject.

Referring to FIG. 7A, in ST210, the terminal device 10 confirms a notification requesting the input of a requirement (condition), and instructs the first API 20 to execute processing. In ST211, the first API 20 calls a message requesting input (one of requirements/conditions) and sends it to the communication application of the terminal device 10. In ST212, the communication application of the terminal device 10 outputs the received message (message required to input the schedule, such as "please notify me of the desired date and time", etc.) to the display unit. In ST213, the user who confirms the message uses the terminal device 10 to input the desired date and time. In one embodiment, the user can simply input the desired date and time by tapping or clicking on the date and time of the calendar displayed on the display unit. The terminal device 10 sends the input date and time related information (schedule information) as demand/condition related information (condition information) to the reservation support server device 30. In ST214, the reservation support server device 30 uses the received condition information to update the reservation information generated in ST202 (refer to FIG. 6). In this way, the appointment information can include user information and date and time related information.

Next, in ST215, the first API 20 sends a notification to confirm the purpose of the schedule information to the communication application of the terminal device 10. In ST216, the terminal device 10 outputs the schedule information to the display section in the communication application program for the user to confirm.

Next, in ST217, the first API 20 calls a message requesting the input (one of the requirements/conditions) and sends it to the communication application of the terminal device 10. In ST218, the communication application of the terminal device 10 outputs the received messages (messages requiring input, such as "please inform me of the number of people you want", etc.) to the display. In ST219, the user who has confirmed the message uses the terminal device 10 to input the desired number. In one embodiment, the user can simply input the desired number of people by tapping or clicking on numbers such as 1-20 displayed on the display unit. The terminal device 10 sends the input number-related information (number of people information) as demand/condition-related information (condition information) to the reservation support server device 30. In ST220, the reservation support server device 30 uses the received condition information to update the updated reservation information in ST214. In this way, the appointment information may include user information, date and time related information and number related information.

Next, in ST221, the first API 20 sends a notification of the purpose of confirming the number of people to the communication application of the terminal device 10. In ST222, the terminal device 10 outputs the information of the number of people in the communication application to the display section for the user to confirm.

Next, in ST223, the first API 20 calls a message requesting input (one of requirements/conditions) and sends it to the communication application of the terminal device 10. In ST224, the communication application of the terminal device 10 outputs received messages (messages requiring input area, such as "please notify me of the desired area", etc.) to the display section. Next, referring to FIG. 7B, in ST225, the user who has confirmed the message uses the terminal device 10 to input a desired area. In one embodiment, the user can simply input a desired area by tapping or clicking on characters displayed on the display section, for example, a plurality of areas. The terminal device 10 transmits the input area-related information (area information) as demand/condition-related information (condition information) to the reservation support server device 30. In ST226, the reservation support server device 30 uses the received condition information to update the updated reservation information in ST220. In this way, the reservation information may include user information, date and time related information, number of people related information and area related information.

Next, in ST227, the first API 20 sends a notification to confirm the purpose of the area information to the communication application of the terminal device 10. In ST228, the terminal device 10 outputs the area information to the display part in the communication application program for the user to confirm.

Next, in ST229, the first API 20 calls a message requiring input (one of requirements/conditions) and sends it to the communication application of the terminal device 10. In ST230, the communication application of the terminal device 10 outputs the received message (a message requiring input type, for example, a message such as "please inform me of the type I want", etc.) to the display unit. In ST231, the user who has confirmed the message uses the terminal device 10 to input the desired type (Japanese food, Western food, etc.). In one embodiment, the user can simply input the desired number of people by tapping or clicking on, for example, a plurality of types of characters displayed on the display. The terminal device 10 sends the input type-related information (type information) as demand/condition-related information (condition information) to the reservation support server device 30. In ST232, the reservation support server device 30 uses the received condition information to update the updated reservation information in ST226. In this way, the appointment information may include user information, date and time related information, number of people related information, area related information and type related information.

Next, in ST233, the first API 20 sends a notification of the purpose of confirming the type information to the communication application of the terminal device 10. In ST234, the terminal device 10 outputs the type information to the display part in the communication application program for the user to confirm.

Next, in ST235, the first API 20 calls a message requesting input (one of requirements/conditions) and sends it to the communication application of the terminal device 10. In ST236, the communication application of the terminal device 10 outputs the received message (requested input request message, such as "please inform your request" etc.) to the display section. In ST237, the user who has confirmed the message uses the terminal device 10 to input a desired request (for example, any request including removing specific ingredients from the set meal and setting one participant’s meal as a child’s meal). The terminal device 10 transmits the input request-related information (request information) as demand/condition-related information (condition information) to the reservation support server device 30. In ST238, the reservation support server device 30 uses the received condition information to update the updated reservation information in ST232. In this way, the reservation information may include user information, date and time related information, number of people related information, area related information, type related information and request related information. Furthermore, the reservation support server device 30 sends the thus-renewed reservation information to the log database 60 that is to be collected for each user's reservation information for future service utilization. By this, in ST239, the log database 60 memorizes the reservation information received from the reservation support server device 30 and sends it to the store server device 40 (the reservation support server device 30 can also send the reservation information directly to the store server Device 40).

In ST240, the store server device 40 generates information to be notified to the alternate store (which will be retrieved later), and proceeds to step C in ST241.

In addition, in the example described with reference to FIGS. 7A and 7B, the demand/condition-related information (condition information) can be set to include the date/time, number of people, area, type, and request-related demand/condition, but in one embodiment, The condition information may also include at least one requirement/condition selected from the group including date and time, number of people, area, type, request, and other requirements/conditions.

In addition, the display unit of the terminal device 10 includes various messages including messages displayed for confirmation to the user, messages input and displayed by the user, and the like, as if the communication application communicates with the user. Time series are displayed sequentially. In addition, the message group displayed in this time series may also be as follows: by the user tapping or clicking on the display part, and/or by the user operating a key or keyboard, etc., the old message can be transferred to the new message And/or scroll from new message to old message. In this way, the user can quickly confirm the contents entered so far and the contents of each reservation made in the past with a simple operation at the time of reservation. In addition, the messages displayed sequentially in time series are included in the above ST212, ST213, ST216, ST218, ST219, ST222, ST224, ST225, ST228, ST230, ST231, ST234, ST236, and ST237, etc. Those who indicate the displayed message and/or the message input by the user are not limited to these.

3-4. Specific example of step C The specific example of step C above will be described with reference to FIG. 8. FIG. 8 is a flowchart showing a specific example of the operation of a part (step C) of the operations shown in FIG. 5. In FIG. 8, at the top, as the main body performing the operation, the store server device 40, the second API 70, and the store terminal device 50 are displayed. Furthermore, under each of these subjects, a correspondence is established with each subject to show the actions performed by each subject.

Referring to FIG. 8, first in ST250, the store server device 40 collects reservation information related to each user. For each user, it can be set to perform the following actions.

In ST251, based on the reservation information of the target user, the store server device 40 retrieves at least one candidate store at least partially satisfying at least one condition specified by the reservation information from the plurality of stores (here, The total number of alternate stores is set to n). In addition, the store server device 40 can retrieve at least one store candidate that satisfies the condition (at least one condition) specified by the reservation information "completely" among the multiple store houses. As a candidate store, it can also retrieve the "partial" "At least one store that satisfies the conditions (at least one condition) specified by the reservation information is an alternate store. Here, the "partial satisfaction" means that when the conditions specified by the reservation information are, for example, four conditions (for example, date and time, number of people, area, and type), the following three conditions may be satisfied.

In ST252, the store server device 40 sets the variable i, and repeats ST253 to ST257 described below until i=1 to i=n.

In ST253, the store server device 40 calls the second API 70 and requests the i-th vacancy information. In ST254, the second API 70 called by the store server device 40 retrieves the vacant information of the ith store requested by the store server device 40 by retrieving a specific database that stores the vacant information of each store, Reply to the store server device 40.

In ST255, the store server device 40 compares the reservation information of the target user with the vacancy information of the i-th store, and determines whether there are conditions related to the number of people requested by the user in the i-th store. Of vacancies. When there is no vacancy, in ST256, the store server device 40 deletes the i-th store from the alternate store. When there is a vacancy, in ST257, the store server device 40 leaves the i-th store as an alternate store. The above ST253 to ST257 are executed for all n candidate stores.

In ST258, the store server device 40 may notify the terminal device 50 of each candidate store remaining in ST257 (for example, in the case where the user specifies the request as one of the requirements/conditions), notify the request specified by the user (corresponding (ST104 in FIG. 5).

As such, according to the present embodiment, the user can perform a series of processing (including input of requirements/conditions, confirmation of listed candidate stores, self-reporting, etc.) by performing operations requested by a single communication application (The listed candidate stores select the target store, talk with the store, make reservations with the target store, etc.). That is, a series of processing of appointments attached to the store can be completed by executing a single communication application. In this way, the user can partially liberate from the tedious operations including the following: various requirements/conditions should be entered to move the cursor one by one to the corresponding area of the displayed webpage; multiple applications (browser, Phone applications, e-mail applications, etc.), the application you want to actually operate; switch multiple windows. Therefore, it is possible to improve the convenience for the user while supporting the user's reservation with the store.

4. Variations The following will describe embodiments of various variations.

4-1. The first variation and the like for operation without stores (in particular, the terminal apparatus 50), the user may determine that the reservation of the embodiment stores, etc., will be described with reference to FIG. 9 is a flowchart showing an example of operations performed in the reservation support system of another embodiment. In addition, in FIG. 9, constituent elements common to the embodiments described so far are denoted by the same reference symbols, and detailed descriptions thereof are omitted. In FIG. 9, at the top, as the main body performing the operation, the terminal device 10, the store server device 40 and the second API 70 are displayed. Furthermore, under each of these subjects, a correspondence is established with each subject to show the actions performed by each subject.

In FIG. 9, to simplify the description, the operation performed by the reservation support server device 30 disposed between the terminal device 10 and the store server device 40 is omitted (also omitted in the following description), but in fact, refer to FIG. 6 In the same manner as described above, the reservation support server device 30 can perform the operation of connecting the terminal device 10 and the store server device 40.

Referring to FIG. 9, first in ST300, the store server device 40 requests reservation information from the user's terminal device 10. In ST301, the user uses the terminal device 10 to input reservation information (demand/condition). The operation here is the same as described above with reference to FIGS. 7A and 7B.

In ST302, the store server device 40 retrieves n candidate stores based on the reservation information received from the user's terminal device 10. The operation here is related to ST251 (FIG. 8) and is the same as the above. In ST303, the store server device 40 calls the second API 70 to request the vacant information of n candidate stores. The operation here is related to ST253 and is the same as the above. In ST304, the second API 70 called by the store server device 40 retrieves the vacant information of n candidate stores, and responds to the store server device 40. The operation here is related to ST254 and is the same as the above.

The store server device 40 that receives the vacancy information of n candidate stores from the second API 70 sends information related to the n candidate stores (alternative store information) to the terminal device 10 in ST305. The candidate store information may also include vacancy information (information indicating whether there is a vacancy) for each candidate store.

In ST306, the user can use the terminal device 10 to determine the store (target store) to be reserved from the n candidate stores. The terminal device 10 sends information about the determined candidate store (target store information) to the store server device 40.

In ST307, the store server 40 that has received the target store information calls out the second API 70 to make a request in such a way as to ensure the vacancy of the store specified by the target store information. In ST308, the second API 70 called by the store server device 40 accesses a specific database (customer account database) that stores the vacancy information of each store, and determines whether the store specified by the store server device 40 has Available.

When it is determined in ST308 that there is no such vacancy, in ST309, the store server device 40 notifies the terminal device 10 that the store has no vacancy. At this time, the store server device 40 may also send information related to other stores (should be recommended) partially or completely consistent with the same demand/condition to the terminal device 10. Thereafter, the process returns to ST306 described above.

On the other hand, when it is determined in ST308 that the vacancy exists, in ST310, the second API 70 writes to the specific database (customer account database) that stores the vacancy information of each store, indicating that the vacancy information for the target store is completed Information about the subject of the reservation (fill in the subject of the corresponding space). Next, in ST311, the store server device 40 transmits to the terminal device 10 information (reservation confirmation information) indicating the purpose of completing the reservation according to the specified needs/conditions for the target store determined by the user. In ST312, the terminal device 10 outputs the reservation confirmation information to the display unit for the user to confirm.

4-2. The second variant for a reservation may be made to the embodiment of the package does not exist so far, the 10 will be described with reference to FIG. FIG. 10 is a flowchart showing an example of operations performed in the reservation support system of another embodiment. In addition, in FIG. 10, constituent elements common to the embodiments described so far are denoted by the same reference symbols, and detailed descriptions thereof are omitted. In FIG. 10, at the top, as the main body performing the operation, the terminal device 10, the store server device 40, the second API 70, and the store terminal device 50 are displayed. Furthermore, under each of these subjects, a correspondence is established with each subject to show the actions performed by each subject.

In FIG. 10, in order to simplify the description, the operation performed by the reservation support server device 30 disposed between the terminal device 10 and the store server device 40 is omitted (also omitted in the following description), but in fact, refer to FIG. 6 In the same manner as described above, the reservation support server device 30 can perform the operation of connecting the terminal device 10 and the store server device 40.

Referring to FIG. 10, in ST400 to ST404, the same operations as those of ST300 to ST304 (see FIG. 9) described above are performed, respectively. Here, in ST401, the user uses the terminal device 10 to designate a request as one of requirements/conditions, whereby the terminal device 10 sends reservation information including request-related information to the store server device 40.

In ST405, the store server device 40 sends the user's reservation information to only the candidate stores (terminal devices 50) that have vacancies among the n candidate stores based on the available information about the n candidate stores.

The person in charge of each store that receives the reservation information determines in ST406 whether it can respond to the request specified by the reservation information. The person in charge who determines that the request cannot be responded to uses the terminal device 50 to notify the store server device 40 of the subject matter. In this way, in ST407, the store server device 40 deletes the self-alternative store of these stores.

Conversely, in ST406, the person in charge who judges to be able to respond to such a request is notified to the store server device 40 in ST408, using the terminal device 50, together with the information indicating the content of the package (package information) indicating the response (package information) .

In ST409, the store server device 40 sends the candidate store information related to the candidate store to the terminal device together with the package information for each candidate store left as the candidate store (each candidate store not deleted from the candidate store in ST407) 10. Before or after ST409 (or at the same time as ST409), in ST410, the store server device 40 calls the second API 70 to give instructions to ensure that there are vacancies in the candidate stores left by the candidate store. Specifically, for example, the store server device 40 may also write to a specific database (customer account database) that stores the vacancy information of each store, a subject indicating that the temporary reservation is completed in the vacancy information of the target store (temporarily filled in The subject of the corresponding vacancy)).

In ST411, the terminal device 10 receives candidate store information and package information sent by the store server device 40 in ST409, and outputs the information to the display unit. In ST412, the user uses the terminal device 10 to select the desired store among the candidate stores as the target store. The terminal device 10 transmits the target store information related to the target store to the store server device 40. In ST413, the store server device 40 specifies the target store based on the target store information received from the terminal device 10, and calls the second API 70. In ST414, by using the second API 70 called by the store server device 40, the specific database (customer account database) that stores the vacancy information of each store is written in the vacancy information indicating the secured target store in ST410 Information on the subject of reservation (subject of corresponding vacancy reservation), on the other hand, the subject of cancellation of the temporary reservation is written in the vacancy information of other target stores secured in ST410 (the corresponding seat has no subject of reservation) Information.

Next, in ST415 and ST416, the same operations as those in ST311 and ST312 (see FIG. 9) described above are performed, respectively.

4-3. For the third embodiment changes a user can enter text data Embodiment requirements / conditions, the 11 will be described with reference to FIG. FIG. 11 is a flowchart showing an example of operations performed in the reservation support system of another embodiment. In addition, in FIG. 11, constituent elements common to the embodiments described so far are denoted by the same reference symbols, and detailed descriptions thereof are omitted. In FIG. 11, at the top, as the main body performing the operation, the display terminal device 10, the reservation support server device 30, the analysis server device 80, and the store server device 40 are shown. Furthermore, under each of these subjects, a correspondence is made with each subject to show the actions performed by each subject.

Referring to FIG. 11, first in ST500, the store server device 40 requests reservation information from the user's terminal device 10 via the reservation support server device 30. In ST501, the reservation support server device 30 sends a signal to the terminal device 10 requesting the input of a demand (condition) for a desired store or the like.

In ST502, the user uses the terminal device 10 to input desired information (information related to requirements/conditions) with, for example, one or more sentences (in addition, it may be a list of words only). The sentence input in this way can be described as text information containing one or more requirements/conditions. For example, the user enters the sentence "There are 5 restaurants that want to reserve French cuisine at 19:00 on December 2, 2018 in Zuojing District, Kyoto City" (or, "Zuojing District in Kyoto City, 19:00 on December 2, 2018 , 5 digits, French cuisine, etc.), the sentence (or list of words) can be said to include regional requirements/conditions including "Zuojing District of Kyoto City", "December 2, 2018 Textual information on the requirements/conditions related to date and time at 19 o'clock, the requirements/conditions related to the number of people in "5 digits", and the requirements/conditions related to the type in "French cuisine". The terminal device 10 sends the sentence input by the user as text information to the reservation support server device 30.

In ST503, the reservation support server device 30 sends the text information received from the terminal device 10 to the analysis server device 80. The analysis server device 80 may be a device arranged inside the reservation support server device 30 or a device arranged outside the reservation support server device 30 and connected to the reservation support server device 30 via a communication line.

In ST504, the analysis server device 80 divides the text information for each word (divides the text information into plural words) by performing morphological analysis on the text information received from the reservation support server device 30. In ST505, the server device 80 analyzes the plural words obtained from ST504 and extracts meaningful words (for example, only nouns other than verbs, auxiliary verbs, and conjunctions are used as meaningful words). In the above example, the parsing server device 80 can extract words such as "Zuojing District, Kyoto City", "19:00 on December 2, 2018", "5 digits", "French cuisine", and "restaurant" as meaningful word.

In ST506, the plurality of words retrieved from the ST505 by the server device 80 is parsed, and the reservation condition is retrieved. In the above example, the analysis server device 80 can retrieve reservation conditions such as "Zuojing District, Kyoto City", "19:00 on December 2, 2018", "5 digits", and "French cuisine". These reservation conditions can be described as area-related conditions/demands, date-time-related conditions/demands, number-related conditions/demands, and type-related conditions/demands, respectively. The analysis server device 80 sends the information (condition information) related to the reservation condition thus acquired to the reservation support server device 30.

In ST507, the reservation support server device 30 sends condition information to the terminal device 10, and requests confirmation of the reservation conditions and whether there are additional conditions.

In ST508, the terminal device 10 outputs the condition information received from the reservation support server device 30 to the display section, and allows the user to confirm. In addition, the user inputs whether there is an additional condition to the terminal device 10. When the user enters the subject of the additional condition, the process proceeds to the above ST502. Conversely, when the user enters a case where there is no additional condition, the process proceeds to ST509.

In addition, in FIG. 11, it is exemplified in ST508, and the user judges whether there is an additional condition and inputs it to the terminal device 10, but it can also replace or together with the terminal device 10 or the reservation support server device 30 by reservation Or, the terminal device 10 that received the instruction from the analysis server device 80 uses the condition that urges the input to be insufficient. For example, in the above example, the terminal device 10 may also display "Which area of Zuojing District in Kyoto?" and other messages, urging the user to input more detailed area-related information. Alternatively, when the text information entered in ST502 does not include conditions/requirements such as "date and time", the terminal device 10 may also display a message such as "please enter the desired date and time", urging the user to enter the date and time Information.

In ST509, the store server device 40 detects and retrieves the candidate store based on the reservation information (condition information) received from the terminal device 10 (eg, via the reservation support server device 30). In addition, the operation of capturing the candidate store can refer to FIG. 8 to FIG. 10, which are the same as the above.

4-4. Recommendation for a fourth variation of the embodiment according to the best user stores the time of reservation mood be described with reference to FIG 12. FIG. 12 is a flowchart showing an example of operations performed in the reservation support system of another embodiment. In addition, in FIG. 12, constituent elements common to the embodiments described so far are denoted by the same reference symbols, and detailed descriptions thereof are omitted. In FIG. 12, at the top, as the main body performing the operation, the display terminal device 10, the reservation support server device 30, the store server device 40, and the analysis server device 85 are shown. Furthermore, under each of these subjects, a correspondence is established with each subject to show the actions performed by each subject.

First, as a pre-processing, in ST600, the reservation support server device 30 prepares and memorizes a plurality of (cuisine-related) plural images to be presented to the user in advance, and establishes correspondence with each of the plural images, Identify information (characteristic information) that recalls the characteristics (type and other characteristics) of the image.

In addition, as the same pre-processing, in ST601, the analysis server device 85 obtains the vacancy information of each store in advance. The analysis server device 85 may be a device arranged inside the reservation support server device 30, or may be a device arranged outside the reservation support server device 30 and connected to the reservation support server device 30 via a communication line.

In addition, the parsing server device 85 can access the store structured by calling 2 (access to a specific database (customer account database) that stores the vacancy information of each store, and the vacancy information of each store should be obtained). The server device 40 requests and obtains vacancy information of each store. Alternatively, the parsing server device 85 can also access the specific database (customer account database) that stores the vacancy information of each store by calling the second API 70 directly to obtain the vacancy information of each store.

Next, in ST602, the user uses the terminal device 10 to select a reservation for a store or the like. In response to this, the reservation support server device 30 picks up one set of images randomly (randomly) from the plurality of images related to the pre-stored cooking in ST603 and sends them to the terminal device 10. The one set of image systems There are multiple images, but here, as an example, it is two images. The terminal device 10 outputs a set of images received from the reservation support server device 30 to the display unit.

In ST604, the user uses the terminal device 10 to select an image that matches his mood/preference among the displayed set of images. In response thereto, the terminal device 10 sends information (image information) related to the image selected by the user (identifying the image selected by the user) to the reservation support server device 30.

In ST605, the reservation support server device 30 recognizes the image selected by the user based on the image information received from the terminal device 10. Furthermore, the reservation support server device 30 sends the characteristic information corresponding to the image thus recognized (information identifying the characteristic of the image) to the analysis server device 85. In ST606, the parsing server device 85 generates information related to the user's intention value based on the characteristic information received from the reservation support server device 30.

Here, an example of the relationship between information that recognizes the characteristics of the image (characteristic information) and information related to the intention value generated from the characteristic information will be described. FIG. 13 is a diagram showing an example of a part of the plurality of images stored in the reservation support server device 30 of the reservation support system of another embodiment.

Figure 13(a) shows an image of a sunny outdoor seat (image 1). In this image 1, characteristic information identifying characteristics (types) such as "liberation", "outdoor seating" and "brightness" is assigned. Figure 13(b) is an image showing a slightly dim and gloomy sofa seat (Figure 2). In the image 2, characteristic information identifying characteristics (types) such as "sofa", "dating", and "dim" is assigned. Figure 13(c) shows an image of a sashimi platter (image 3). In the image 3, characteristic information identifying characteristics (types) such as "fish", "sashimi", "raw", "Japanese food", and "seafood" is assigned. Fig. 13(d) shows an image of a meat steak (image 4). In the image 4, characteristic information identifying characteristics (types) such as "meat", "beef", "steak", and "rich" is assigned.

For example, in the above ST603, the reservation support server device 30 captures the image 1 and the image 2 as a group of images, and in the above ST604, when the user selects the image 1 in such a group of images In the above ST605, the reservation support server device 30 sends the characteristic information corresponding to the image 1 (information identifying characteristics such as "liberation", "outdoor seating", and "brightness") to the analysis server device 85 . In response thereto, the parsing server device 85 generates information related to the user's intention value based on the characteristic information thus received. Specifically, the information related to the user's intention value may be, for example, a parameter that includes correspondence with each of a plurality of characteristics (including various characteristics assigned to the characteristics of the image illustrated above). The analysis server device 85 receives information related to the characteristics of the image 1 (identifying information such as "liberation", "open-air seating", and "brightness"), and information related to the user's intention value In addition, the parameters for the characteristics of "liberation", "outdoor seating" and "brightness" are added.

As exemplified in FIG. 12, in the above-mentioned ST603 to ST606, it may be set to repeat a plurality of times. In this case, in ST603, since the reservation support server device 30 is as described above, one group of images is randomly (randomly) retrieved from the plurality of images related to the pre-stored dishes, so the reservation support server The device 30 can be said to execute ST603 each time, and it is more likely to capture a group of images different from the last time. With this, the information related to the user's intention value, that is, the parameters corresponding to each of the plurality of characteristics are updated every time the above-mentioned ST603 to ST606 are repeated. The above has explained the relationship between the characteristic information and the information related to the intention value generated from the characteristic information.

Returning to FIG. 12, in ST607, as the past data, the analysis server device 85 associates the information related to the intention value of the sample user with the reservation information of the sample user for each of the plurality of sample users And memory. First, the parsing server device 85 compares the information related to the intention values of each of the plurality of sample users with the information related to the intention values of the users regarded as objects here, and extracts At least one sample user whose user's intent value is the same or similar intent value. For example, when the parameters assigned to a plurality of characteristics above a certain value of the intended value of the user considered to be the object are consistent with or similar to the parameters of the same plurality of characteristics assigned to the intended value of a sample user , Can retrieve the sample user. Furthermore, the parsing server device 85 sends the at least one sample user-related information thus retrieved to the store server device 40.

In ST608, the store server device 40 accesses a database (for example, a log database 60) that stores the appointment history related to each of a plurality of users in the past, and specifies the store used by each of the sample users ( For example, the sample users give higher evaluation to the store, etc.). The store server device 40 sends such specific store related information (corresponding to the corresponding sample user) to the parsing server device 85.

In ST609, the parsing server device 85 may arrange the store-related information received from the store server device 40 in the order of the store corresponding to the sample user with a high degree of matching (fitness). The matching degree (fitness) here refers to the matching degree (fitness) of the information related to the intention value of the target user and the information related to the intention value of the sample user.

Then, as an option, in ST610, the analysis server device 85 may focus on the matching degree (fitness) between the information related to the intention value of each sample user and the information related to the intention value of the user regarded as the target, For the matching degree (fitness), it is determined whether there is a deviation between sample users. When it is determined that there is no deviation between the sample users in the matching degree, the process returns to the above ST603. Conversely, when it is determined that there is a deviation between the sample users for the matching degree, the process proceeds to ST611.

In ST611, the terminal device 10 is notified and displayed by analyzing the store-related information obtained in ST609 by the server device 85. After that, for example, processing after ST108 (refer to FIG. 5) described above or processing after ST306 (refer to FIG. 9) described above may be performed.

4-5. For the fifth variant embodiment can be evaluated after each user uses the reservation of the other stores, the user stores and the like, will be described with reference to FIG 14. FIG. 14 is a flowchart showing an example of operations performed in the reservation support system of another embodiment. In addition, in FIG. 14, constituent elements common to the embodiments described so far are denoted by the same reference symbols, and detailed descriptions thereof are omitted. In FIG. 14, at the top, as the main body performing the operation, the display terminal device 10, the reservation support server device 30, the store server device 40, and the store terminal device 50 are displayed. Furthermore, under each of these subjects, a correspondence is established with each subject to show the actions performed by each subject.

First, the user uses a reservation support service to reserve a store, etc., and comes to the store, for example, at 12 o'clock the day after the store visit, in ST700, the store server device 40 starts processing. In ST701, the store server device 40 requests the store terminal device 50 by inputting the number of visitors.

In response to this, the person in charge of the store uses the terminal device 50 of the store in ST702 to input the number of visitors. Next, in ST703, the person in charge of the store uses the terminal device 50 of the store to input the user's good aspects. Thereafter, the actions after ST708 and the actions after ST704 are simultaneously performed. Here, the operation after ST704 will be described, and thereafter, the operation after ST708 will be described.

In ST704, the person in charge of the store can choose whether to also evaluate the user's bad aspects. When the person in charge does not evaluate the user's bad direction, in ST705, the store server device 40 may blank and save the information related to the user's evaluation (bad).

Conversely, when the person in charge evaluates the user's bad aspects, in ST706, the person in charge uses the terminal device 50 to input the user's bad aspects. Next, in ST707, the store server device 40 saves the content input by the terminal device 50 as information related to user evaluation (defect).

On the other hand, focusing on the operation after ST708, in ST708, the store server device 40 saves the content input by the terminal device 50 in ST703 as information related to user evaluation (good). Next, in ST709, the reservation support server device 30 requests the user's terminal device 10 to evaluate the store. At this time, the reservation support server device 30 may also send information related to the user evaluation (good) stored in the store server device 40 to the terminal device 10.

In ST710, the user can choose whether to enter the good aspects of the store. When the user does not evaluate the good aspects of the store, the process ends in ST711. When the user evaluates the good aspect of the store, in ST712, the user uses the terminal device 10 to input the good aspect of the store. In response to this, in ST713, the store server device 40 stores the content input by the terminal device 10 as information related to store evaluation (good).

Next, in ST714, the user can choose whether to input the improvement aspect of the store. When the user does not input the improvement situation of the store, in ST715, the store server device 40 notifies the store terminal device 50 of the information related to the store evaluation (good) stored in ST713.

Conversely, when the user inputs the improvement aspect of the store, in ST716, the user uses the terminal device 10 to input the disadvantage aspect of the store. In response to this, in ST717, the store server device 40 stores the content input by the terminal device 10 as information related to store evaluation (defect). Next, in ST718, the store server device 40 notifies the store terminal device 50 of the store evaluation (good)-related information stored in ST713 and the store evaluation (poor)-related information stored in ST717.

In this way, the user can confirm how to be evaluated by the store, and the store can also confirm how to be evaluated by the user.

In addition, information related to the evaluation performed by the person in charge of the store on the user (that is, information stored in the store server device 40 in ST708 and/or ST707) may also be included in the above ST104 (refer to FIG. 5), ST258 (refer to FIG. 5) In FIG. 8) and/or ST405 (see FIG. 10), it is transmitted to the terminal device 50 of the store together with the information transmitted to the terminal device 50 of the store. In this way, the person in charge of the store can essentially decide at the store side whether to notify the user as an alternate store, and then decide whether the user can use his own store. For example, the person in charge of a store may only accept appointments from users who have given good reviews from other stores, but decline appointments from users who have made bad reviews from other stores.

In addition, information related to the evaluation performed by the user on the store (ie, the information stored in the store server device 40 in ST713 and/or ST717) may be combined with the above ST107 (FIG. 5), ST305 (FIG. 9), The information sent to the user's terminal device 10 in ST409 (Figure 10) and/or ST611 (Figure 12) is sent to the user's terminal device 10 together. In this way, the user can make an appointment for a store that is given a good evaluation by another user, and refuses to make an appointment for a store that is given a bad evaluation by another user.

The above-mentioned various embodiments are users that can be combined with each other as long as there is no conflict.

The processes and steps described in this specification are not only realized by expressors, but also by software, hardware, or a combination of these. Specifically, the processing and steps described in this specification can be implemented by installing logic equivalent to the processing on media such as integrated circuits, volatile memory, non-volatile memory, magnetic disks, and optical memory. In addition, the processes and steps described in this specification can be installed as computer programs to execute various processes.

Although it has been explained that a single device, software, component, or module performs the processing and steps described in this specification, such processing or steps can be performed by a plurality of devices, a plurality of software, a plurality of components, and/or Or multiple modules. In addition, although the purpose of storing the data, tables or databases described in this manual in a single memory has been described, such data, tables or databases can be distributed and stored in a plurality of memories distributed in a single device Multiple memory of multiple devices. Furthermore, the software and hardware elements described in this specification can be realized by unifying these into fewer constituent elements, or decomposing into more constituent elements.

5. Various aspects The reservation support server device of the first aspect is through the first application programming interface (API) called by the communication application to the terminal of the user who executes the installed communication application The device is communicatively connected to support the user's reservation to the store, and includes: a receiving mechanism that receives condition information related to at least one condition for the store reservation from the terminal device via the first API; and a sending mechanism, which The candidate store information related to at least one candidate store that at least partially satisfies the at least one condition is sent to the terminal device via the first API.

The reservation support server device of the second aspect is the first aspect, and the receiving mechanism receives the target store information related to the target store selected by the at least one candidate store from the terminal device via the first API.

The reservation support server device of the third aspect is in the above-mentioned second aspect, and the at least one condition is selected from date-time-related conditions, number-related conditions, area-related conditions, type-related conditions and requests Group of related conditions.

The reservation support server device of the fourth aspect is in the second aspect or the third aspect, wherein the at least one condition includes a plurality of conditions, and the receiving mechanism receives the plurality of conditions at different points in time. Condition information corresponding to each condition.

The reservation support server device of the fifth aspect is in any one of the second aspect to the fourth aspect, and the sending mechanism is based on retrieving at least part of at least part of the at least one condition from the plurality of stores. The at least one store-related information received by the store server device of one store sends the candidate store information. The store server device is arranged inside or outside the reservation support server device.

The reservation support server device of the sixth aspect is any one of the second aspect to the fifth aspect, and the sending mechanism sends at least one candidate store that at least partially satisfies the at least one condition and is available Related to the above candidate store information.

The reservation support server device of the seventh aspect is in the above six aspects, the sending mechanism is based on retrieving at least one store server device from at least one store that satisfies the above at least one condition and is available at least partially from a plurality of store stores The received information about the at least one store sends the candidate store information. The store server device is located inside or outside the reservation support server device.

The reservation support server device of the eighth aspect is in any one of the second aspect to the seventh aspect, the at least one condition includes a request-related condition, and the sending mechanism sends at least a response to the request. One candidate store related to the above candidate store information.

The ninth aspect of the reservation support server device is in the above eighth aspect, the sending mechanism is based on retrieving at least one from at least one store that satisfies the at least one condition, has responded to the request, and has at least one slot The at least one store-related information received by the store server device of the store transmits the candidate store information; the store server device is disposed inside or outside the reservation support server device.

The reservation support server device of the tenth aspect is in the seventh aspect or the ninth aspect, and the memory of each store is retrieved and stored by the second application programming interface (API) called by the store server device A database of information without identifying each store to identify whether a store is available.

The reservation support server device of the eleventh aspect is any one of the second aspect to the tenth aspect, and the receiving mechanism receives from the terminal device via the first API the information related to the at least one condition. Text information of condition information; the reservation support server device is further provided with a first obtaining mechanism that obtains the above condition information retrieved by analyzing the form of the text information.

The reservation support server device of the twelfth aspect is in the eleventh aspect, and the sending mechanism sends the condition information acquired by the first acquiring mechanism to confirm the terminal device; requested by the terminal device In this case, the receiving mechanism further receives other text information including the condition information related to the at least one condition, and the first obtaining mechanism obtains the condition information retrieved by analyzing the form of the other text information.

The reservation support server device of the thirteenth aspect is in the eleventh aspect or the twelfth aspect, and the first obtaining mechanism obtains the condition information from the first analysis server device that performs form analysis on the text information. The first analysis server device is arranged inside or outside the reservation support server device.

The reservation support server device of the fourteenth aspect is any one of the second aspect to the thirteenth aspect, and the receiving mechanism receives the target store by the user's terminal device via the first API via the first API. Message information sent by the terminal device, the sending mechanism sends the message information received by the receiving mechanism to the terminal device of the target store; the receiving mechanism receives the message sent to the user by the terminal device of the target store For the message information sent by the terminal device, the sending mechanism sends the message information received by the receiving mechanism to the terminal device of the user via the first API.

The reservation support server device of the fifteenth aspect is any one of the first aspect to the fourteenth aspect, and the transmission mechanism transmits the complex array image to the terminal device via the first API, the complex array Each group of images contained in the image contains a plurality of images that are each assigned at least one characteristic-related information and should be displayed for comparison; the receiving mechanism borrows from the terminal device to receive each group of images via the first API Image information related to the image selected by the terminal device; the reservation support server device includes: a second acquisition mechanism that is assigned to the at least one characteristic related to the image specified by the image information Information, to obtain the information related to the intention value of the above-mentioned users; the third obtaining mechanism, which obtains at least one sample with the intention value suitable for the above-mentioned intention value of the above-mentioned users extracted from a plurality of sample users Related information; and a fourth obtaining mechanism, which obtains information related to at least one store that is associated with and memorizing each of the at least one sample user; the sending mechanism will obtain the information from the fourth obtaining mechanism The information about the at least one store is sent to the terminal device via the first API as the candidate store information.

The reservation support server device of the sixteenth aspect is the fifteenth aspect, the second analysis server that generates the intent value related information from the information related to the free characteristic of the second acquiring mechanism, and obtains the intent value related to the user Information, the third obtaining mechanism retrieves the second analysis server from at least one sample user with an intent value suitable for the specified intent value from a plurality of sample users, and obtains the at least one sample to use For the information related to the user, the fourth obtaining mechanism obtains a correspondence with each of the at least one sample user from the second analysis server that corresponds to each sample user and memorizes the information about at least one store. The memory-related information of at least one store, the second analysis server is arranged inside or outside the reservation support server device.

The reservation support server device of the seventeenth aspect is in the fifteenth aspect or the sixteenth aspect, and the sending mechanism sends the complex array at a different time from other group images included in the complex array image Each group of images contained in the image.

The reservation support server device of the eighteenth aspect is in the tenth aspect, and further includes a reservation mechanism that instructs the store server device to update the vacancy information of the target store.

The terminal device of the nineteenth aspect is a person who is communicatively connected to the reservation support server device that supports the user to make a reservation to the store through the first application programming interface (API) called by executing the installed communication application And includes: a sending mechanism that sends at least one condition-related condition information related to the reservation of the store to the reservation support server device through the first API; and a receiving mechanism that sends the reservation support server via the first API The device receives at least one candidate store information related to at least one candidate store that satisfies at least one of the above conditions.

The method of the 20th aspect is to communicatively connect to the terminal device of the user executing the installed communication application through the first application programming interface (API) called by the communication application, by supporting The user executes the reservation support server device for the shop reservation, and includes: a stage in which at least one condition-related condition information about the shop reservation is received from the terminal device via the first API; and at least partially meets the above The candidate store information related to at least one candidate store of at least one condition is sent to the terminal device through the first API.

The computer program in the 21st aspect is a computer that functions as a mechanism for: a user who executes the installed communication application through the first application programming interface (API) called by the communication application The terminal device communicatively connects and supports the reservation support server device in which the user makes a reservation to the store: a receiving mechanism that receives condition information related to at least one condition for the store reservation from the terminal device via the first API And a sending mechanism that sends at least one candidate store information related to at least one candidate store that satisfies the at least one condition to the terminal device via the first API.

1‧‧‧ Reservation support system 10‧‧‧User's terminal device 11‧‧‧CPU 12‧‧‧Main memory 13‧‧‧User I/F 14‧‧‧Communication I/F 15‧‧‧External memory 16‧‧‧Bus 20‧‧‧ 1st API 30‧‧‧Reservation support server device 31‧‧‧CPU 32‧‧‧Main memory 33‧‧‧User Interface (I/F) 34‧‧‧Communication Interface (I/F) 35‧‧‧External memory 36‧‧‧disk drive 37‧‧‧Bus 40‧‧‧Store server device 50‧‧‧Store terminal 60‧‧‧Log database 70‧‧‧ 2nd API 80、85‧‧‧Analysis server device 90‧‧‧Reception Department 91‧‧‧Department 92‧‧‧ Memory Department 93‧‧‧Display 94‧‧‧First Acquisition Department 95‧‧‧ 2nd Acquisition Department 96‧‧‧ Third Acquisition Department 97‧‧‧ 4th Acquisition Department 98‧‧‧Control Department 100～120‧‧‧step 200～205‧‧‧step 210～241‧‧‧Step 250～258‧‧‧step 300～312‧‧‧step 400～416‧‧‧step 500～509‧‧‧ steps 600～611‧‧‧steps 700～718‧‧‧steps N‧‧‧Communication Network

FIG. 1 is a block diagram showing an example of the configuration of a reservation support system used to realize a reservation support service according to an embodiment. FIG. 2 is a block diagram showing an example of the internal configuration of the reservation support server device 30 used in the reservation support system 1 shown in FIG. FIG. 3 is a block diagram showing an example of the internal configuration of the terminal device 10 used in the reservation support system 1 shown in FIG. FIG. 4 is a block diagram showing an example of functions realized by the reservation support server device 30 having the configuration shown in FIG. 2. FIG. 5 is a flowchart showing an example of all operations performed in the reservation support system shown in FIG. 1. FIG. 6 is a flowchart showing a specific example of the operation of a part (step A) of the operations shown in FIG. 5. 7A is a flowchart showing a specific example of the operation of a part (step B) of the operations shown in FIG. 5. FIG. 7B is a flowchart showing a specific example of the operation (step B) of the operation shown in FIG. 5, that is, the operation following the operation shown in FIG. 7A. FIG. 8 is a flowchart showing a specific example of the operation of a part (step C) of the operations shown in FIG. 5. 9 is a flowchart showing an example of operations performed in the reservation support system of another embodiment. FIG. 10 is a flowchart showing an example of operations performed in the reservation support system of another embodiment. FIG. 11 is a flowchart showing an example of operations performed in the reservation support system of another embodiment. FIG. 12 is a flowchart showing an example of operations performed in the reservation support system of another embodiment. 13(a) to (d) are diagrams showing an example of a part of the plurality of images stored in the reservation support server device 30 of the reservation support system of another embodiment. FIG. 14 is a flowchart showing an example of operations performed in the reservation support system of another embodiment.

10‧‧‧User's terminal device

30‧‧‧Reservation support server device

40‧‧‧Store server device

50‧‧‧Store terminal

100~120‧‧‧step

Claims (21)

A reservation support server device that is communicatively connected to a terminal device of a user who executes the installed communication application via a first application programming interface (API) called by the communication application, supports the above The user has an appointment with the store and has: The receiving institution receives condition information related to at least one condition for the store reservation from the terminal device via the first API; and The transmitting mechanism transmits candidate store information related to at least one candidate store that at least partially satisfies the at least one condition to the terminal device via the first API. The reservation support server device according to claim 1, wherein the receiving mechanism receives the target store information related to the target store selected by the at least one candidate store from the terminal device via the first API. For example, the reservation support server device of claim 2, wherein the at least one condition is selected from a group including date-time-related conditions, number-related conditions, area-related conditions, type-related conditions, and request-related conditions. For example, the reservation support server device of item 2 or 3, wherein the at least one condition includes a plurality of conditions, The above receiving institutions receive condition information corresponding to each of the plurality of conditions at different time points. The reservation support server device according to any one of claims 2 to 4, wherein the sending mechanism is based on extracting from at least one store server device from at least one store that satisfies at least one of the above conditions from a plurality of store stores For information about at least one store, send the above alternate store information, The above-mentioned store server device is arranged inside or outside the reservation support server device. The reservation support server device according to any one of the request items 2 to 5, wherein the sending mechanism sends the candidate store information related to at least one candidate store that satisfies at least part of the at least one condition and is available. The reservation support server device according to claim 6, wherein the sending mechanism is based on retrieving the at least 1 received from at least one store server device of at least one store that satisfies the above at least one condition and is available from a plurality of store stores Store related information, send the above alternate store information, The above-mentioned store server device is arranged inside or outside the reservation support server device. For the reservation support server device according to any one of the request items 2 to 7, wherein the at least one condition includes the request-related condition, The sending institution sends the information about the candidate store related to at least one candidate store that has responded to the request. For example, the reservation support server device of item 8, wherein the sending mechanism retrieves from at least one store server device from at least one store that has satisfied at least one of the above conditions, has responded to the request, and has available seats When there is at least one store-related information, send the above alternate store information, The above-mentioned store server device is arranged inside or outside the reservation support server device. For example, the reservation support server device of item 7 or 9, wherein the second application programming interface (API) called by the above-mentioned store server device retrieves a database that stores the vacancy information of each store without asking each store. Identify whether a store is available. The reservation support server device according to any one of items 2 to 10, wherein the receiving mechanism receives text information including the condition information related to the at least one condition from the terminal device via the first API, The reservation support server device further includes a first acquisition mechanism that acquires the condition information acquired by analyzing the morphology of the text information. The reservation support server device according to claim 11, wherein the sending mechanism sends the condition information acquired by the first acquiring mechanism to confirm the terminal device, When required by the above terminal device, The receiving mechanism further receives other text information including the condition information related to the at least one condition, and the first obtaining mechanism obtains the condition information retrieved by analyzing the form of the other text information. For example, the reservation support server device according to claim 11 or 12, wherein the first acquisition mechanism obtains the condition information from the first analysis server device that performs morphological analysis on the text information, The above-mentioned first analysis server device is arranged inside or outside the reservation support server device. The reservation support server device according to any one of items 2 to 13, wherein the receiving mechanism receives the message information sent by the terminal device of the user to the terminal device of the target store via the first API of the user, the sending mechanism Sending the message information received by the receiving mechanism to the terminal device of the target store, The receiving mechanism receives the message information sent to the user's terminal device by the terminal device of the target store, and the sending mechanism sends the terminal device to the user's terminal device via the first API The above information. The reservation support server device according to any one of items 1 to 14, wherein the sending mechanism sends the complex array image to the terminal device via the first API, and each group of images included in the complex array image includes each A plurality of images that have been assigned at least one feature-related information and should be compared and displayed, The receiving mechanism receives image information related to the image selected by the terminal device in each group of images from the terminal device via the first API, The reservation support server device includes: The second obtaining mechanism obtains the information related to the intention value of the user from the information related to the at least one characteristic of the image specified by the image information; A third obtaining mechanism, which obtains information related to at least one sample user extracted from a plurality of sample users and having an intent value suitable for the intent value of the user; and A fourth obtaining mechanism, which obtains information related to at least one store that corresponds to and memorizes each of the at least one sample user, The sending mechanism sends the information related to the at least one store acquired by the fourth acquiring means as the candidate store information to the terminal device via the first API. For example, the reservation support server device of item 15, wherein the second analysis server related to the information related to the free characteristics of the second generating mechanism generates the information related to the intention value, and obtains the information related to the user's intention value, The third obtaining means retrieves the second analysis server from at least one sample user having an intent value suitable for the specified intent value from a plurality of sample users, and obtains the at least one sample user related Information, The fourth obtaining mechanism obtains at least one memory associated with each of the at least one sample user from the second analysis server that stores correspondence with each sample user and memorizes information about at least one store Store related information, The above-mentioned second analysis server is arranged inside or outside the reservation support server device. The reservation support server device according to claim 15 or 16, wherein the sending mechanism sends each group of images included in the complex array image at a different time from the other group images included in the complex array image. If the reservation support server device of claim 10 is further provided with a reservation mechanism, it instructs the store server device to update the vacancy information of the target store. A terminal device characterized in that it communicates with a reservation support server device that supports a user to make a reservation to a store through a first application programming interface (API) called by executing an installed communication application Connected with: The sending organization sends, via the first API, to the reservation support server device at least one condition related to the reservation of the store; and The receiving mechanism receives, from the reservation support server device via the first API, at least partially candidate store information related to at least one candidate store that satisfies the at least one condition. A method characterized in that it is communicatively connected to a terminal device of a user executing the installed communication application via a first application programming interface (API) called by the communication application, by Executed by the reservation support server device that supports the above user's reservation with the store, and includes: The stage of receiving condition information related to at least one condition reserved for the store from the terminal device via the first API; and The stage of sending at least one candidate store information related to at least one candidate store that satisfies the at least one condition to the terminal device via the first API. A computer program characterized by making the computer function as the following mechanism: In the first application programming interface (API) called by the communication application, the terminal device of the user who executes the installed communication application can be communicatively connected to support the above-mentioned user's reservation support for the store reservation Included in the server device The receiving institution receives condition information related to at least one condition for the store reservation from the terminal device via the first API; and The transmitting mechanism transmits candidate store information related to at least one candidate store that at least partially satisfies the at least one condition to the terminal device via the first API.

Images