JP6351817B1 - Reservation support system, server device, store search method, and program - Google Patents

Abstract

A reservation support system and the like that can appropriately support store reservations are provided. A vacant seat information collection unit 241 accesses a site group and collects vacant seat information that can be reserved in each store in advance. The storage unit 230 stores a vacant seat information group 232 in which the collected vacant seat information is associated with store information of stores in the site group. The receiving unit 210 receives store search conditions sent from the user terminal. The search unit 243 searches the vacant seat information group 232 based on the received search condition, and acquires store information corresponding to the search condition. The screen generation unit 244 generates a search result screen in which the store list including the store information obtained by the search is rearranged in the order of reliability that can be reserved. Then, the transmission unit 220 transmits the generated search result screen to the user terminal. [Selection] Figure 3

Description

  The present invention relates to a reservation support system, a server device, a store search method, and a program that can appropriately support store reservation.

  2. Description of the Related Art Conventionally, portal sites that provide various information related to restaurants (stores) such as restaurants are known. In this portal site, it is possible to search for a desired store by inputting conditions (for example, location, genre, etc.) desired by the user. If there is a vacant seat in the searched store, a reservation can be made in advance.

  As a prior art of such a system for reserving a store, for example, Patent Document 1 discloses an invention of a restaurant reservation system that can make restaurant reservation more convenient and reduce the burden of reservation processing of a restaurant operator. .

JP 2002-279261 A

In the restaurant reservation system of Patent Document 1 described above, only the restaurant business store registered in the server can be searched (the same applies to reservations). Moreover, even in a general portal site, only store information registered in the portal site can be searched.
Note that a plurality of actual portal sites are operated separately. For example, a certain store (restaurant X) is registered only in the portal site A, while another store (restaurant Y) is registered. In many cases, only the portal site B is registered.
Furthermore, there are cases where a store has set up its own reservation site without registering in such a portal site.

  Therefore, when actually searching for a store and making a reservation, the user accesses a plurality of portal sites and a unique reservation site, determines a store that meets his needs, and It was necessary to make a reservation, which was very complicated.

  The present invention has been made in view of the above circumstances, and an object thereof is to provide a reservation support system, a server device, a store search method, and a program that can appropriately support store reservation.

The reservation support system according to the present invention includes:
A reservation support system in which a server device, a user terminal, and a site group that can make a store reservation are connected via a network,
A vacancy information collection unit that accesses the site group and collects vacancy information that can be reserved in each store in advance;
A storage unit that stores vacancy information collected by the vacancy information collection unit in association with store information of stores in the site group;
A search unit that searches the storage unit based on a store search condition requested by the user terminal, and acquires store information corresponding to the search condition;
A list generation unit that rearranges the store list including the store information acquired by the search unit in the order of reliability that can be reserved;
A providing unit that provides the user terminal with the store list generated by the list generating unit;
It is characterized by providing.

  According to the present invention, it is possible to appropriately support store reservation.

It is a block diagram which shows an example of the whole structure of the reservation assistance system which concerns on this embodiment. It is a block diagram which shows an example of schematic structure of the typical information processing apparatus with which a reservation assistance server and a user terminal are implement | achieved. It is a block diagram which shows the schematic structure of the reservation assistance server which concerns on this embodiment. It is a schematic diagram which shows an example of shop management information. It is a schematic diagram which shows an example of vacant seat information. It is a schematic diagram which shows an example of a search screen. It is a schematic diagram which shows an example of a search result screen. It is a flowchart for demonstrating the vacant seat information collection process which concerns on this embodiment. It is a flowchart for demonstrating the shop search process which concerns on this embodiment. It is a flowchart for demonstrating the vacant seat information update process which concerns on this embodiment.

Embodiments of the present invention will be described below. In the embodiment of the present invention, vacant seat information relating to stores registered in various portal sites (restaurants such as restaurants) and stores that have established their own reservation sites is collected in advance, and this vacant seat information is used. An example of a reservation support system that can collectively search for stores that can be reserved will be described. Below, restaurants and other restaurants will be described as examples of reservations. However, other reservations such as rental objects (DVDs, CDs, cars, etc.) and other facilities (accommodations, amusement halls, etc.) Even if the target is different, it can be applied as appropriate.
Further, the following embodiments are for explanation, and do not limit the scope of the present invention. Therefore, those skilled in the art can employ embodiments in which each or all of these elements are replaced with equivalent ones, and these embodiments are also included in the scope of the present invention.

(overall structure)
As shown in FIG. 1, the reservation support system 100 according to the embodiment of the present invention is configured by a reservation support server 200, a site group 300, and a user terminal 400 that are communicably connected via the Internet 900. Yes.
The site group 300 includes various portal sites that provide information related to restaurants (stores) such as restaurants, and unique reservation sites that are individually launched by restaurants. As will be described later, vacant seat information of each store can be collected from the site group 300. Although simplified in the figure, it is assumed that there are a large number of user terminals 400 according to the users to be used.

The reservation support server 200 is, for example, a server device (server computer) or the like, and vacant seat information at each store is preliminarily obtained from the site group 300 (for example, vacant seat information up to two months ahead every 30 minutes or every hour). Collected and using this vacant seat information, a search is made for stores that can be reserved that match the user's conditions, and the search result (store list) is provided to the user terminal 400.
Details of the reservation support server 200 will be described later.

The user terminal 400 is, for example, a personal computer or a smartphone having a browser function, and accesses the reservation support server 200 via the Internet 900 and acquires information about a store that can be reserved that meets a desired condition.
Specifically, the user terminal 400 accesses the reservation support server 200 through a browser, sets a desired search condition on a search screen as described later, and requests a search, thereby including a search result including a list of stores that can be reserved. A screen can be obtained. When one of the stores in the store list is selected from the user terminal 400, it is possible to transition to a target site (portal site or original reservation site) in the site group 300 by using link information described later. Can be done.

(Outline configuration of information processing device)
A typical information processing apparatus 500 in which the reservation support server 200 and the user terminal 400 according to the embodiment of the present invention are realized will be described.

  As shown in FIG. 2, the information processing apparatus 500 includes a CPU (Central Processing Unit) 501, a ROM (Read Only Memory) 502, a RAM (Random Access Memory) 503, a storage device 504, a display device 505, A communication device 506 and an operation device 507 are provided.

  The CPU 501 controls the overall operation of the information processing apparatus 500, is connected to each component, and exchanges control signals and data.

  The ROM 502 records an IPL (Initial Program Loader) that is executed immediately after the power is turned on, and when this is executed, a predetermined program is read into the RAM 503 and the CPU 501 starts executing the program.

  The RAM 503 is for temporarily storing data and programs, and holds programs and data read from the storage device 504 and other data necessary for communication.

  The storage device 504 is an SSD (Solid State Drive), a hard disk, or the like, and stores various data. For example, the storage device 504 stores an operating system program, various applications, associated data, and the like necessary for operation control of the entire information processing apparatus 500.

  The display device 505 includes, for example, a display device such as an LCD (Liquid Crystal Display), a VRAM (Video Random Access Memory) that stores image information to be displayed on the display device, and an image process for processing the image information. Part. The image processing unit processes the data read from the storage device 504 and the data processed by the CPU 501 and then stores the data in the VRAM to generate image information.

  The communication device 506 performs wireless communication using a mobile communication network, a wireless LAN, or the like. Note that the communication device 506 may perform wired communication using a wired LAN or the like.

  The operation device 507 is a touch screen, a touch pad, a button, a keyboard, a mouse, or the like, and receives a user operation. Note that a user operation may be received by voice.

Hereinafter, the configuration and the like of the reservation support server 200 realized in the information processing apparatus 500 will be described with reference to FIGS. When the information processing apparatus 500 is powered on, a program that functions as the reservation support server 200 according to the present embodiment (the server apparatus according to the present invention) is executed, and the reservation support server 200 according to the present embodiment is realized. .
Similarly, the user terminal 400 is realized in the information processing apparatus 500, and as described later, at least a part of the functions of the reservation support server 200 can be realized in the user terminal 400. The characteristic reservation support server 200 will be described below.

(Outline configuration of the reservation support server)
FIG. 3 is a block diagram illustrating an example of a schematic configuration of the reservation support server 200 according to the present embodiment. As illustrated, the reservation support server 200 includes a reception unit 210, a transmission unit 220, a storage unit 230, and a control unit 240, and supports reservation of restaurants (stores) such as restaurants.

The receiving unit 210 receives various information transmitted from the user terminal 400 or the like via the Internet 900.
For example, the receiving unit 210 receives information such as a search condition for searching for a store that can be reserved, which is sent from the user terminal 400. In addition, when collecting vacant seat information from the site group 300 in advance, the receiving unit 210 receives vacant seat information of each store in the site group 300.
The communication device 506 and the like described above can function as such a receiving unit 210.

The transmission unit 220 transmits various information to the user terminal 400 or the like via the Internet 900.
For example, the transmission unit 220 transmits a search screen, a search result screen, and the like to be described later to the user terminal 400. In addition to this, when collecting seat availability information from the site group 300 in advance, the transmission unit 220 collects seat availability information for the site group 300 (specifically, each portal site or each reservation site). Send procedural information for
The communication device 506 and the like described above can function as such a transmission unit 220.

The storage unit 230 stores various information necessary for searching for a store that can be reserved.
For example, the storage unit 230 stores store management information 231, a vacant seat information group 232, and the like.

The store management information 231 is information on restaurants to be searched, and includes information as shown in FIG. 4 as an example.
That is, the store management information 231 includes a store ID 231a, a store name 231b, a location 231c, a genre 231d, a store evaluation value 231e, a collection destination address 231f, a collection interval 231g, and the like.
The genre 231d is a genre of food provided by the store (for example, French, Kaiseki, Izakaya, Chinese, Italian, etc.). The store evaluation value 231e is an evaluation value of the store posted by, for example, word of mouth. The collection destination address 231f is an address of a site group 300 (more specifically, a target portal site or reservation site) to be accessed when collecting vacant seat information of the store. The collection interval 231g is information that defines the interval at which vacant seat information is collected, and different intervals are set depending on the store. Note that the collection interval 231g is not fixed and is appropriately changed as described later.

Returning to FIG. 3, the vacant seat information group 232 is a collection of vacant seat information collected in advance from the site group 300, and is information regarding vacant seats that can be reserved at each store. The vacant seat information group 232 includes information as shown in FIG. 5 as an example.
That is, the vacant seat information group 232 includes a vacant seat ID 232a, a store ID 232b, a vacant seat date and time 232c, a vacant seat number 232d, a reservation reliability 232e, link information 232f, and the like.
Note that the vacant seat date and time 232c is the date and time when there is a vacant seat that can be reserved (in the drawing, the time is shown in units of 2 hours, but is an example, and may be in units of 1 hour or 30 minutes). ). The number of vacant seats 232d is the number of vacant seats that can be reserved on that date (vacant seat date and time 232c).
The reservation reliability 232e is a value indicating the probability that a reservation is established when an actual reservation is attempted. As will be described later, the reservation reliability 232e is a change tendency in vacant seat information collected over a plurality of times at different times (that is, a record of vacant seats being filled), or a store list (search result) transmitted to the user terminal 400. It is calculated as appropriate according to the access status (that is, popularity, etc.) to the store of the site group 300 performed through the screen. Note that the maximum likelihood estimation amount may be obtained from the probability that the seats are not fully occupied (probability of making a reservation) and the likelihood function by the maximum likelihood estimation method, and the reservation reliability 232e may be calculated. At this time, the maximum likelihood estimator may be obtained by giving priority to the higher the probability of not being full in comparison with other search conditions.
The link information 232f is address information of a site group 300 (more specifically, a target portal site or reservation site) to be accessed when making a reservation for the store. As will be described later, the link information 232f is put on the transition button of the store list, and when the transition button is clicked, the access destination of the user terminal 400 is changed to the site group 300 (more specifically, the target And the store can be reserved.

In addition to this, the storage unit 230 stores various information necessary for the processing of the control unit 240. For example, as will be described later, the storage unit 230 stores cookie information, search conditions, and the like of the user terminal 400 when the user terminal 400 transitions to the site group 300 for reservation.
The above-described RAM 503, storage device 504, and the like can function as such a storage unit 230.

  Returning to FIG. 3, the control unit 240 controls the entire reservation support server 200. The control unit 240 includes, for example, a vacant seat information collection unit 241, a calculation unit 242, a search unit 243, a screen generation unit 244, a setting update unit 245, a transition detection unit 246, a vacant seat information update unit 247, and the like.

The vacant seat information collecting unit 241 collects vacant seat information of each store from the site group 300 in advance.
For example, the vacant seat information collection unit 241 collects vacant seat information (for example, vacant seat information from the collection time point to two months ahead) based on the store management information 231 of FIG. 4 described above.
The vacant seat information collecting unit 241 stores the collected vacant seat information in the storage unit 230 as the above-described vacant seat information group 232 in FIG. 5 (that is, a collection of the latest vacant seat information).

The calculating unit 242 calculates the reliability with which reservations can be made for a store of vacant seat information collected by the vacant seat information collecting unit 241.
For example, the calculation unit 242 makes a reservation for a store of vacant seat information based on a change tendency in vacant seat information collected multiple times by the vacant seat information collecting unit 241 at different times, that is, based on a record of vacant seats being filled. Calculate the reliability that can be done. Note that such a calculation method of reliability is an example, and reliability that can be reserved by another method may be calculated.
For example, after the search result screen including a store list as described later is sent to the user terminal 400, the calculation unit 242 determines the access status to the store of the site group 300 performed through the store list, that is, popularity, etc. Based on this, the reliability with which reservations can be made for a store with vacant seat information may be calculated.
In addition to this, the calculation unit 242 calculates the maximum likelihood estimation amount from the probability of not being fully booked (probability of making a reservation) and the likelihood function by the maximum likelihood estimation method, and calculates the reliability 232e of the reservation. May be. At this time, the maximum likelihood estimator may be obtained by giving priority to the higher the probability of not being full in comparison with other search conditions.
The calculating unit 242 stores the calculated reliability as the reservation reliability 232e in the vacant seat information group 232 of FIG.

The search unit 243 searches the vacant seat information group 232 for store information corresponding to the search condition sent from the user terminal 400.
For example, as will be described later, when the search unit 243 receives a search condition including area, genre, date / time, number of people, arrangement order, and the like from the user terminal 400 (when the reception unit 210 receives the search condition), the search unit 243 searches for the search condition. The vacant seat information group 232 is searched using the keys, and store information that matches the search conditions is acquired. In addition, even if all the search conditions do not match, it may be acquired including partially matching store information.

The screen generation unit 244 generates various screens (web pages) in response to access from the user terminal 400.
For example, the screen generation unit 244 generates a search screen 610 as shown in FIG. 6 and a search result screen 620 as shown in FIG.
The search screen 610 shown in FIG. 6 includes a drum roll 611a for selecting a date to be reserved, a drum roll 611b for selecting a time to be reserved, a drum roll 611c for selecting the number of people to be reserved, and a search. A search button 612 for indicating is included. FIG. 6 shows a case where the area (region) of the store to be reserved and the genre of the store to be reserved have already been selected (in the example in the figure, XX area and French). That is, it is assumed that the area and genre are appropriately selected by a tag list or the like, for example.
Such a search screen 610 is an example, and other conditions may be selected. For example, store atmosphere (settled store, lively store, etc.), the ratio of men and women in the number of reservations (many men, few women, women only, etc.) and the purpose of the reservation (dates, farewell parties, etc.) ) Can be selected.

Further, the search result screen 620 shown in FIG. 7 includes a tab 621 for sorting the search results, a searched shop list 622 (622a to c), and a transition button for transitioning to the site group 300 for making a reservation. 623 (623a-c) and a reset button 624 for changing the search condition.
Such a search result screen 620 is an example, and may include other information. For example, in FIG. 7, the order of reliability of reservation, the order of evaluation, and the order of locations are shown as tabs 621, but in addition, the order of recommendation, the order of average amount of money, and the like may be included. In addition, the store list 622 (622a to 622c) may include the number of vacant seats (the number of remaining seats) under the conditions.

Returning to FIG. 3, the setting update unit 245 appropriately changes the collection interval 231g in the store management information 231 of FIG.
For example, after the search result screen 620 as shown in FIG. 7 described above is sent to the user terminal 400, the setting update unit 245 sends the site group 300 to the store performed through the search result screen 620 (store list). Based on the access status, that is, popularity, etc., the collection interval 231g of the store is changed. The popularity of each store is calculated based on the access status (for example, for the latest one week) of the site group 300 performed through the search result screen 620, and is calculated according to the total result. It shall be.
Then, if the store popularity is high, the setting update unit 245 changes the collection interval 231g of the store to a time (for example, 30 minutes) shorter than the reference (for example, 1 hour), while the store popularity is increased. If it is low, the collection interval 231g of the store is changed to a time (for example, 2 hours) longer than a reference (for example, 1 hour).
Note that such a method of changing the collection interval 231g is an example, and the collection interval 231g may be changed by another method.
For example, the setting update unit 245 changes the collection interval 231g of the store based on the change tendency in the vacant seat information collected multiple times by the vacant seat information collecting unit 241 at different times, that is, based on the record of filling the vacant seat. May be.
Then, if the vacant seats tend to fill up quickly, the setting updating unit 245 changes the collection interval 231g of the store to a time (for example, 30 minutes) shorter than the reference (for example, 1 hour), If it tends to fill up late, the collection interval 231g of the store is changed to a time (for example, 2 hours) longer than a reference (for example, 1 hour).

The transition detection unit 246 detects that the user terminal 400 has transitioned to the site group 300 (more specifically, a target portal site or reservation site) in order to make a reservation.
For example, when any of the transition buttons 623 (623a to 623c) is selected (clicked or touched) while the search result screen 620 as shown in FIG. The unit 246 detects that the user terminal 400 has transitioned to the site group 300 for reservation.

The vacant seat information update unit 247 assumes that the store has been reserved under the search conditions when there is no access from the user terminal 400 whose transition is detected by the transition detection unit 246 within the specified time. The target vacant seat information in the vacant seat information group 232 is updated.
For example, the vacant seat information update unit 247 stores the search conditions at the time of search, and subtracts the number of persons in the search conditions from the number of vacant seats 232d (target vacant seat number 232d) in FIG. The update of the number of vacant seats 232d is temporary, and when the vacant seat information collecting unit 241 collects the vacant seat information at the next collection timing in the store, the vacant seat number 232d is overwritten with the latest information. The In other words, the vacant seat information updating unit 247 updates the vacant seat number 232d in consideration of the possibility that a reservation has been made until the next collection timing, so that other user terminals 400 can perform the same search condition. When a search is performed, more appropriate search results can be provided.
As will be described later, the vacant seat information collection unit 241 receives the vacant seat information of the target store when there is no access again within the specified time from the user terminal 400 in which the transition to the site group 300 is detected. , The vacant seat information update unit 247 may update the vacant seat number 232d (target vacant seat number 232d) according to the latest collected vacant seat information.

In addition to this, the control unit 240 distributes cookie information for identifying the user terminal 400 to the user terminal 400 (more specifically, the browser of the user terminal 400) that has first accessed the reservation support server 200. The process to perform is also performed appropriately. The distribution is not limited to the cookie information, and may be other information as long as the user terminal 400 can be identified.
After such cookie information is distributed, when the user terminal 400 accesses the reservation support server 200, cookie information or the like is sent from the user terminal 400 (more specifically, access with cookie information or the like). Therefore, the user terminal 400 can be identified.
The above-described CPU 501 and the like can function as the control unit 240 having such a configuration.

(Operation of reservation support server)
Hereinafter, the operation of the reservation support server 200 having such a configuration will be described with reference to FIGS. FIG. 8 is a flowchart showing the flow of vacant seat information collection processing according to the present embodiment. FIG. 9 is a flowchart showing a flow of store search processing according to the present embodiment. FIG. 10 is a flowchart showing the flow of vacant seat information update processing according to the present embodiment.

  First, the vacant seat information collection process shown in FIG. 8 will be described. This vacant seat information collection process is a process of collecting vacant seat information that can be reserved for each store from the site group 300 in advance, and is repeatedly executed, for example, every minimum unit time (for example, 30 minutes).

First, the reservation support server 200 refers to the information of the nth store from the store management information 231 (step S11). Note that the initial value of n is 1 and is incremented by 1 each time it is determined in step S15 described later that all stores are not completed.
That is, the control unit 240 (vacant seat information collection unit 241) refers to the information of one store from the store management information 231 in FIG.

The reservation support server 200 reviews the collection timing for the nth store (step S12).
For example, the control unit 240 (setting update unit 245) reviews the collection timing according to the popularity of the nth store. Note that the popularity of stores is calculated by accessing the stores of the site group 300 through the search result screen 620 (store list) as shown in FIG. 7 (for example, the latest one week). Suppose that it is calculated according to the total result. If the popularity of the nth store is high, the control unit 240 changes the collection interval 231g of the store to a time (for example, 30 minutes) shorter than the reference (for example, 1 hour), while the nth store If the store is less popular, the collection interval 231g of the store is changed to a time (for example, 2 hours) longer than a reference (for example, 1 hour).
Note that, as described above, the control unit 240 changes the collection interval 231g of the nth store based on the change tendency in the vacant seat information collected over a plurality of times at different times, that is, based on the track record of filling the vacant seats. May be. And if the vacant seat of the nth store tends to fill up quickly, the control unit 240 changes the collection interval 231g of the store to a time (for example, 30 minutes) shorter than a reference (for example, 1 hour), On the other hand, if the vacant seats of the nth store tend to be filled late, the collection interval 231g of the store is changed to a time (for example, 2 hours) longer than a reference (for example, 1 hour).

The reservation support server 200 determines whether it is the collection timing (step S13).
That is, the control unit 240 refers to the revised collection interval 231g (target collection interval 231g) and determines whether or not this time is the collection timing of the store.
If the reservation support server 200 determines that it is not the collection timing (step S13; No), the process proceeds to step S16 described later.

On the other hand, when it is determined that it is the collection timing (step S13; Yes), the reservation support server 200 collects the vacant seat information of the nth store from the target site (step S14).
That is, the control unit 240 reads the collection destination address 231f (target collection destination address 231f) in the store management information 231 and accesses the address destination to collect vacant seat information that can be reserved.

The reservation support server 200 registers the collected vacancy information in the storage unit 230 (step S15).
That is, if the vacant seat information corresponding to the collected vacant seat information is stored in the vacant seat information group 232 of FIG. 5, the control unit 240 overwrites the vacant seat information collected this time. If the vacant seat information corresponding to the collected vacant seat information is not stored in the vacant seat information group 232, the control unit 240 additionally stores the currently collected vacant seat information in the vacant seat information group 232. At that time, the control unit 240 (calculation unit 242) calculates the reliability with which the reservation can be made for the store of the vacant seat information, and stores the reliability as the reservation reliability 232e in the vacant seat information group 232.

The reservation support server 200 determines whether or not the processing has been completed for all stores (step S16).
If the reservation support server 200 determines that the process has not been completed for all the stores (step S16; No), the process returns to step S11 described above (note that the value of n is incremented by 1).
On the other hand, if it is determined that the processing has been completed for all stores (step S16; Yes), the reservation support server 200 ends the vacant seat information collection processing of FIG.

  By such vacancy information collection processing, vacancy information of each store is collected from the site group 300 in advance. In addition, the collection timing at each store is appropriately changed based on the access status to the store of the site group 300 performed through the search result screen 620, the record of vacant seats, and the like. Therefore, it is possible to efficiently collect effective vacancy information.

Next, the store search process shown in FIG. 9 will be described. In the store search process, for example, the search screen 610 as shown in FIG. 6 described above is provided to the user terminal 400, and the search button 612 is selected (clicked or touched) after the search conditions are set. Be started when.
It is assumed that the latest vacant seat information is registered in the vacant seat information group 232 of FIG. 5 by the above-described vacant seat information collection process of FIG.

First, the reservation support server 200 receives a search condition (step S21).
That is, the control unit 240 (the search unit 243) sends a search condition (for example, a search condition including area, genre, date / time, number of people, arrangement order, etc.) for searching for a store that can be reserved through the reception unit 210. And received from the user terminal 400. In addition, although the case where the arrangement order of the search conditions is any of the reliability order of the reservation, the evaluation order, and the location order will be described as an example, other arrangement order may be used.

The reservation support server 200 searches the vacant seat information group 232 using the received search condition (step S22).
That is, the control unit 240 searches the vacant seat information group 232 using the search condition as a search key, and obtains store information that matches the search condition.

The reservation support server 200 determines whether or not the order of arrangement in the search condition is the order of reliability of the reservation (step S23).
If the reservation support server 200 determines that the arrangement order is the reservation reliability order (step S23; Yes), the reservation support server 200 creates a store list in which the store information obtained by the search is rearranged in the reservation reliability order (step S24). ).
That is, the control unit 240 (screen generation unit 243) creates a store list in which the obtained store information is sorted in descending order of reservation reliability.

When it is determined that the order of arrangement is not the order of reliability of reservation (step S23; No), the reservation support server 200 determines whether the order of arrangement in the search condition is the evaluation order (step S25).
If the reservation support server 200 determines that the arrangement order is the evaluation order (step S25; Yes), the reservation support server 200 creates a store list in which the store information obtained by the search is rearranged in the evaluation order (step S26).
That is, the control unit 240 creates a store list in which the obtained store information is sorted in descending order of evaluation.

If the reservation support server 200 determines that the arrangement order is not the evaluation order (step S25; No), the reservation support server 200 creates a store list in which the store information obtained by the search is rearranged in order of location (step S27).
That is, the control unit 240 creates a store list in which the obtained store information is sorted in order of location. In addition, when the user's current location can be acquired from the user terminal 400, the control unit 240 may create a store list in which the obtained store information is sorted in the order from the user's current location.

If the order of arrangement is not designated, the store list may be created by automatically changing the order of arrangement according to the following conditions.
First, when the search condition date and time (that is, the reservation date and time) is imminent (for example, when the difference between the current date and time and the reservation date and time is smaller than the reference value), the control unit 240 stores the store obtained by the search. A store list in which information is rearranged in the order of reliability of reservation is created.
In addition, when the search condition date and time is not approaching and the current position of the user can be acquired from the user terminal 400, the control unit 240 displays a store list in which the store information obtained by the search is rearranged in order of location. create.
In addition, when the search conditions are not approaching and the current position of the user cannot be acquired, the control unit 240 creates a store list in which the store information obtained by the search is rearranged in the evaluation order.

The reservation support server 200 generates a search result screen including the created store list (step S28).
For example, when a store list sorted in the order of reservation reliability is generated in step S26 described above, the control unit 240 (screen generation unit 244) generates a search result screen 620 as shown in FIG. In the search result screen 620 shown in FIG. 7, the store list 622 (622a to 622c) is rearranged in descending order of reservation reliability. In addition, a transition button 623 (623a-c) for making a transition to the site group 300 to make a reservation is arranged for each store in the store list 622 (622a-c).

The reservation support server 200 transmits the generated search result screen to the user terminal 400 (step S29).
That is, the control unit 240 provides a search result screen 620 as illustrated in FIG. 7 to the user terminal 400 through the transmission unit 220.

In such a store search process, since a collective search is performed based on vacancy information of each store collected in advance from the site group 300, a store corresponding to the search condition can be searched more quickly from a larger number of stores. Can do.
In addition, for example, the searched store list is arranged in the descending order of the reliability that can be reserved. In other words, the priority of stores that have no available seats (stores that are difficult to reserve) has been lowered. Therefore, it is possible to reduce the inconvenience that a reservation cannot be made because the seats are full when the site group 300 is changed.

  Next, the vacant seat information update process shown in FIG. 10 will be described. In the vacant seat information update process, for example, a search result screen 620 as shown in FIG. 7 is provided to the user terminal 400 by the store search process described above. From this search result screen 620, any transition button 623 ( 623a-c) is started when it is selected (clicked or touched).

First, the reservation support server 200 stores the cookie information and the like of the transitioned user terminal 400 (step S31).
That is, the control unit 240 stores in the storage unit 230 cookie information, search conditions, and the like of the user terminal 400 that has transitioned to the site group 300 (more specifically, a target portal site or reservation site) for reservation.

The reservation support server 200 starts measuring the specified time (step S32).
For example, the control unit 240 starts measuring a specified time set to 10 minutes. The specified time is an example and can be changed as appropriate.

The reservation support server 200 determines whether there is an access from the user terminal 400 of the stored cookie information (step S33).
That is, the control unit 240 determines whether the same cookie information as the saved cookie information is sent from any user terminal 400 that accesses the reservation support server 200. When it is determined that there is an access from the user terminal 400 of the saved cookie information (step S33; Yes), the reservation support server 200 assumes that no reservation has been made in the transition destination site group 300, and remains as it is. End the vacant seat information update process.

If it is determined that there is no access from the user terminal 400 of the stored cookie information (Step S33; No), the reservation support server 200 determines whether a specified time has elapsed (Step S34).
That is, the control unit 240 determines whether or not the specified time that has started counting in step S32 has elapsed.
If the reservation support server 200 determines that the specified time has not elapsed (step S34; No), it returns the process to step S33 described above.

On the other hand, when it is determined that the specified time has elapsed (step S34; Yes), the reservation support server 200 updates the target vacant seat information (step S35).
That is, the control unit 240 (vacant seat information updating unit 247) updates the vacant seat information group 232 (target vacant seat information) in FIG. 5 on the assumption that the store has been reserved under the search conditions.
For example, the control unit 240 subtracts the number of persons in the stored search condition from the number of vacant seats 232d (the number of target vacant seats 232d) in the vacant seat information group 232. The update of the number of vacant seats 232d is temporary, and when the vacant seat information is collected by the above-described vacant seat information collection process at the next collection timing in the store, the number of vacant seats 232d is overwritten with the latest information. Is done.

  By considering the possibility that a reservation has been made by such vacant seat information update processing, the number of vacant seats 232d is updated, and when a search is performed from another user terminal 400 under similar search conditions, Appropriate search results can be provided.

Further, in the above-described vacant seat information update process, when the specified time has passed without access from the user terminal 400 that has transitioned to the site group 300, it is assumed that the store has been reserved under the search conditions. The case of updating the number of vacant seats 232d (target vacant seat number 232d) of the information group 232 has been described, but the vacant seat information of the target store is collected ahead of schedule, and the vacant seat number 232d is set according to the collected latest vacant seat information. You may make it update.
For example, if it is determined in step S34 in FIG. 10 that the specified time has elapsed (step S34; Yes), the reservation support server 200 accesses the site group 300 (target portal site or reservation site). The vacant seat information of the store where the reservation is made is collected, and if there is a difference from the vacant seat number 232d (target vacant seat number 232d) in the vacant seat information group 232, the vacant seat number 232d is updated to the latest value. At that time, not only the number of vacant seats 232d corresponding to the search conditions, but also the number of vacant seats 232d for the store in the vacant seat information group 232 may be updated to the latest value.
In this case, vacant seat information can be updated at intervals shorter than the collection timing for stores that are frequently transitioned to the site group 300 for reservation (popular stores).

(Other embodiments)
In the above embodiment, a case has been described in which the time difference between the date and time of the search condition (that is, the date and time to be reserved) and the current date and time (that is, the remaining time until the reservation) is not particularly considered when searching for stores. If the remaining time is less than a certain time (for example, several hours), the search result screen (store list) may be appropriately changed and displayed.
That is, in a situation where there is not much room for the remaining time until reservation, if many stores are presented, there are too many candidates and it is difficult for the user to decide the store. Therefore, when the remaining time until reservation is smaller than a certain time, the reservation support server 200 generates, for example, a search result screen of a store list narrowed down to the top three stores in the order of reliability of reservation, and the like. It is displayed on the terminal 400.
In this case, it becomes easier for the user to decide the store even in a situation where there is no time allowance by the date and time of the reservation.

In addition, in the case where the current position of the user can be acquired from the user terminal 400, the stores may be narrowed down using the distance between the current position of the user and the location of the store. For example, the reservation support server 200 is located within a circular range with a radius of a predetermined distance (as an example, several tens of kilometers) around the current position of the user when the remaining time until reservation is less than a certain time. A store list (search result screen) narrowed down to stores is generated and presented to the user terminal 400. In addition, it is not restricted to such a circle, You may narrow down to the store located in the range of a rectangle etc. Further, when the user is moving (when the user's movement can be determined from the change in the current position), the shops may be narrowed down to stores located within a fan-shaped range opened in the moving direction with reference to the current position. In addition, as the remaining time until reservation decreases, the radius of the circle or sector, the width and height of the rectangle, etc. are shortened, etc. The shorter the remaining time, the closer the store from the user's current location will be narrowed down It may be.
In this case, it is possible to provide a store list narrowed down more appropriately even in a situation where there is no time allowance by the date and time of reservation.

Furthermore, if the remaining time until reservation is less than a certain time, the search result of the store list narrowed down to stores whose reservation reliability exceeds the specified value even if the order of arrangement is not specified in the search condition, etc. A screen may be generated and displayed on the user terminal 400. In addition, as the remaining time until the reservation decreases, the specified value may be increased, and as the remaining time decreases, the stores with higher reliability of the reservation may be narrowed down.
In this case, the smaller the remaining time until the reservation, the higher the probability that the reservation will be established (the store list narrowed down to the stores that are not full and easy to make a reservation) can be provided.

In the above embodiment, when collecting vacant seat information of a store, vacant seat information for all vacant seats is collected at a collection timing corresponding to the store without particularly specifying the number of vacant seats (that is, the number of people that can be reserved). However, according to the number of people often used when searching for stores, vacant seat information specifying the number of vacant seats may be collected. In addition, the collection timing may be varied depending on the number of vacant seats to be designated.
For example, in a certain store, when the search for two people is the most frequent, and then the ratio used for the search in the order of three and four people decreases, the reservation support server 200 determines the number of vacant seats for that store. Vacant seat information specifying 2 is collected every 30 minutes, vacant seat information specifying 3 seats is collected every 45 minutes, and vacant seat information specifying 4 seats is collected every hour .
In this case, effective vacant seat information can be efficiently collected according to the actual situation at the time of searching for a store.

In the above embodiment, the reservation support server 200 collects vacant seat information, calculates the reliability of the reservation, searches the store list, generates the search screen, updates the collection interval, etc., detects the transition of the access destination, In addition, although the case where all of the vacant seat information update and the like are performed has been described, at least some of these functions may be performed on the user terminal 400 side.
That is, not all the configurations in the storage unit 230 and the control unit 240 shown in FIG. 3 are provided on the reservation support server 200 side, but at least a part of the configuration is provided on the user terminal 400 side. At that time, the configuration provided on the user terminal 400 side may be different depending on the type (processing performance or the like) on the user terminal 400 side.
Thus, even when the reservation support server 200 side and the user terminal 400 side appropriately share functions, the reservation support system 100 as a whole can appropriately support store reservations.

  In the above-described embodiment, the reservation support system 100 that supports the reservation of restaurants such as restaurants has been described as an example. However, in the case of making reservations for other facilities (accommodations, game halls, etc.) other than such restaurants. Is equally applicable. Further, the present invention can be similarly applied to a case where a rental object (DVD, CD, car, etc.) is reserved.

  In the above embodiment, the case where the dedicated reservation support server 200 or the like is used has been described. However, the operation program that defines the operation of the reservation support server 200 or the like is applied to an existing personal computer or information terminal device. By doing so, it is possible to cause the personal computer to function as the reservation support server 200 or the like.

  Further, such a program distribution method is arbitrary. For example, the program may be stored and distributed on a computer-readable recording medium such as a CD-ROM, DVD, MO (Magneto Optical Disc), memory card, You may distribute via communication networks, such as the internet.

(Summary)
In the reservation support system according to the first aspect of the present invention, a server device (reservation support server), a user terminal (smartphone or the like), and a site group (portal site or reservation site) where a store can be reserved are connected via a network. The reservation support system is communicably connected, and includes a vacant seat information collection unit, a storage unit, a search unit, a list generation unit, and a provision unit.

The vacant seat information collection unit accesses the site group and collects vacant seat information that can be reserved in each store in advance. The storage unit stores the vacant seat information collected by the vacant seat information collecting unit in association with the store information of the stores in the site group.
Moreover, a search part searches a memory | storage part based on the search conditions of the store requested | required with the user terminal, and acquires the shop information according to the said search conditions. The list generation unit rearranges the store list including the store information acquired by the search unit in the order of reliability that can be reserved.
The providing unit provides the user terminal with the store list (search result screen or the like) generated by the list generating unit.

As described above, since the collective search is performed based on the vacant seat information of each store collected in advance from the site group, it is possible to more quickly search for a store corresponding to the search condition from a larger number of stores. In addition, the searched store list is arranged in descending order of the reliability that can be reserved. In other words, the priority of stores that have insufficient vacant seats (stores that are difficult to reserve) has been lowered. Therefore, it is possible to reduce inconvenience that a reservation cannot be made because the seats are full when the site group is changed.
As a result, it is possible to appropriately support store reservation.

  The server device (reservation support server) according to the second aspect of the present invention can communicate with a user terminal (smartphone or the like) and a site group (a portal site or a reservation site) that can make a store reservation via a network. It is a connected server device, and includes a vacant seat information collection unit, a storage unit, a reception unit, a search unit, a list generation unit, and a transmission unit.

  That is, the server apparatus according to the second aspect can appropriately support store reservations as in the reservation support system according to the first aspect.

Further, in the server device, a change tendency in vacant seat information collected multiple times by the vacant seat information collecting unit at different times, or a store in a site group performed through a store list transmitted to the user terminal by the transmitting unit The list generation unit further includes a calculation unit that calculates the reliability with which the reservation can be made for the store of the vacant seat information collected by the vacant seat information collection unit based on the access status of the store, and the list generation unit includes the store information searched by the search unit The list may be rearranged in the order of reliability calculated by the calculation unit.
In this case, it is possible to provide a store list arranged in the order of higher probability that the reservation is established (not fully booked and easy to reserve).

Further, in the server device, the vacant seat information collecting unit sequentially collects vacant seat information from the site group according to a collection interval set to be changeable according to each store, and the store transmitted by the transmitting unit to the user terminal You may further provide the setting change part which changes the collection interval in a corresponding store according to the access condition to the store in the site group performed through the list.
In this case, since the collection interval is changed according to the store, effective vacant seat information can be efficiently collected.

Moreover, in the said server apparatus, the transition detection part which detects that the access destination of the user terminal changed to the shop of a site group through the shop list which the transmission part transmitted to the user terminal, and the user whose transition detection part detected the transition A vacant seat information updating unit that updates vacant seat information stored in the storage unit based on the search condition when the store list is generated when there is no re-access from the terminal within a specified time. Good.
In this case, since the vacant seat information is updated in consideration of the possibility that the reservation has been made, a more appropriate store list can be provided when a search is performed from another user terminal under similar search conditions.

In the server device, the vacant seat information collecting unit collects vacant seat information by accessing a store in the site group when there is no re-access within a specified time from the user terminal in which the transition detecting unit detects the transition, The vacant seat information updating unit may update the vacant seat information stored in the storage unit according to the vacant seat information collected by the vacant seat information collecting unit accessing the stores of the site group.
In this case, vacant seat information can be updated at an interval shorter than the collection interval for stores that are frequently transitioned to the site group for reservation (popular stores).

  The store search method according to the third aspect of the present invention includes a user terminal (smartphone or the like) and a site group (portal site or reservation site) that can make a store reservation, and a server that is communicably connected via a network. A store search method in the apparatus, comprising a vacant seat information collection step, a storage step, a reception step, a search step, a list generation step, and a transmission step.

  That is, the store search method according to the third aspect can appropriately support store reservations as in the reservation support system according to the first aspect.

  The program according to the fourth aspect of the present invention includes a user terminal (such as a smartphone) and a site group (portal site or reservation site) that can make a reservation for a store, and a computer that is communicably connected via a network. It functions as a vacant seat information collection unit, a storage unit, a reception unit, a search unit, a list generation unit, and a transmission unit.

  That is, the program according to the fourth aspect can appropriately support store reservations as in the reservation support system according to the first aspect.

  As described above, according to the present invention, it is possible to provide a reservation support system, a server device, a store search method, and a program that can appropriately support store reservation.

DESCRIPTION OF SYMBOLS 100 Reservation support system 200 Reservation support server 210 Receiving part 220 Transmission part 230 Storage part 231 Store management information 232 Vacant seat information group 240 Control part 241 Vacant seat information collection part 242 Calculation part 243 Search part 244 Screen generation part 245 Setting update part 246 Transition detection Section 247 Vacant seat information update section 300 Site group 400 User terminal 500 Information processing apparatus 501 CPU
502 ROM
503 RAM
504 Storage device 505 Display device 506 Communication device 507 Operation device 900 Internet

Claims (6)

A reservation support system in which a server device, a user terminal, and a site group that can make a store reservation are connected via a network,
A vacancy information collection unit that accesses the site group and collects vacancy information that can be reserved in each store in advance;
A storage unit that stores vacancy information collected by the vacancy information collection unit in association with store information of stores in the site group;
A search unit that searches the storage unit based on a store search condition requested by the user terminal, and acquires store information corresponding to the search condition;
A list generation unit that rearranges the store list including the store information acquired by the search unit in the order of reliability that can be reserved;
A providing unit that provides the user terminal with the store list generated by the list generating unit;
Through the store list provided to the user terminal by the providing unit, a transition detection unit that detects that the access destination of the user terminal has transitioned to a store in the site group;
The vacant seat information stored in the storage unit based on the search condition when the store list is generated when there is no re-access within a specified time from the user terminal where the transition detection unit has detected a transition. A vacant seat information update unit for updating
The vacant seat information collecting unit collects vacant seat information by accessing the store of the site group when there is no re-access within a specified time from the user terminal in which the transition detecting unit has detected a transition,
The vacant seat information updating unit updates the vacant seat information stored in the storage unit according to the vacant seat information collected by the vacant seat information collecting unit accessing the store of the site group.
Reservation support system comprising a call. A user equipment and a site group that can make a reservation for a store, and a server device that is communicably connected via a network,
A vacancy information collection unit that accesses the site group and collects vacancy information that can be reserved in each store in advance;
A storage unit that stores vacancy information collected by the vacancy information collection unit in association with store information of stores in the site group;
A receiving unit for receiving a search condition of a store sent from the user terminal;
A search unit that searches the storage unit based on the search condition received by the receiving unit, and acquires store information according to the search condition;
A list generation unit that rearranges the store list including the store information acquired by the search unit in the order of reliability that can be reserved;
A transmission unit that transmits the store list generated by the list generation unit to the user terminal;
A transition detection unit that detects that the access destination of the user terminal has transitioned to a store in the site group through the store list transmitted to the user terminal by the transmission unit;
The vacant seat information stored in the storage unit based on the search condition when the store list is generated when there is no re-access within a specified time from the user terminal where the transition detection unit has detected a transition. A vacant seat information update unit for updating
The vacant seat information collecting unit collects vacant seat information by accessing the store of the site group when there is no re-access within a specified time from the user terminal in which the transition detecting unit has detected a transition,
The vacant seat information updating unit updates the vacant seat information stored in the storage unit according to the vacant seat information collected by the vacant seat information collecting unit accessing the store of the site group.
Server and wherein a call. Changes in vacant seat information collected multiple times by the vacant seat information collecting unit at different times, or access to the stores of the site group performed through the store list transmitted to the user terminal by the transmitting unit Based on the situation, the vacant seat information collected by the vacant seat information collection unit further comprises a calculation unit that calculates the reliability with which reservations can be made,
The list generation unit rearranges the store list including the store information searched by the search unit in the order of reliability calculated by the calculation unit.
The server device according to claim 2. The vacant seat information collecting unit sequentially collects the vacant seat information from the site group according to a collection interval set to be changeable according to each store,
According to the access status to the store in the site group performed through the store list transmitted to the user terminal by the transmission unit, further includes a setting change unit that changes the collection interval in the corresponding store,
The server device according to claim 2 or 3, wherein A store search method in a user equipment and a server group connected to be able to communicate via a network with a site group capable of making a reservation for a store,
Vacant seat information collecting step for accessing the site group and collecting in advance vacant seat information that can be reserved in each store;
A storing step of storing the vacant seat information collected in the vacant seat information collecting step in a storage unit in association with store information of stores in the site group;
Receiving a store search condition sent from the user terminal;
A search step of searching the storage unit based on the search condition received in the reception step, and acquiring store information according to the search condition;
A list generation step of rearranging the store list including the store information acquired in the search step in the order of reliability that can be reserved;
A transmission step of transmitting the store list generated by the list generation step to the user terminal;
A transition detection step of detecting that the access destination of the user terminal has transitioned to a store of the site group through the store list transmitted to the user terminal by the transmission step;
The vacant seat information stored in the storage unit based on the search condition when the store list is generated when there is no re-access within a specified time from the user terminal in which the transition detection step has detected a transition. Vacancy information update step for updating
In the vacant seat information collecting step, when there is no re-access within a specified time from the user terminal where the transition detection unit has detected a transition, the vacant seat information is collected by accessing the store of the site group,
In the vacant seat information update step, the vacant seat information collection unit updates the vacant seat information stored in the storage unit according to the vacant seat information collected by accessing the store of the site group.
Store Locator wherein a call. A user terminal and a site group that can make a reservation for a store, and a computer that is communicably connected via a network,
A vacancy information collection unit that accesses the site group and collects vacancy information that can be reserved in each store in advance,
A storage unit that stores vacancy information collected by the vacancy information collection unit in association with store information of stores in the site group,
A receiving unit for receiving a search condition of a store sent from the user terminal;
A search unit that searches the storage unit based on a search condition received by the receiving unit and acquires store information according to the search condition,
A list generation unit that rearranges the store list including the store information acquired by the search unit in the order of reliability that can be reserved,
A transmission unit that transmits the store list generated by the list generation unit to the user terminal;
A transition detection unit that detects that the access destination of the user terminal has transitioned to the store of the site group through the store list transmitted to the user terminal by the transmission unit,
The vacant seat information stored in the storage unit based on the search condition when the store list is generated when there is no re-access within a specified time from the user terminal where the transition detection unit has detected a transition. Function as a vacant seat information update unit,
The vacant seat information collecting unit collects vacant seat information by accessing the store of the site group when there is no re-access within a specified time from the user terminal in which the transition detecting unit has detected a transition,
The vacant seat information updating unit updates the vacant seat information stored in the storage unit according to the vacant seat information collected by the vacant seat information collecting unit accessing the store of the site group.
Program for causing to function as.

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