TW202007124A - Motion analysis display system to quickly designate a cause reason specially while receiving a failure report from a user - Google Patents

Abstract

It can quickly designate a cause reason specially while receiving a failure report from a user, and it improves the user satisfaction. The product is disposed with a switch capable of notifying failure when a user feels that failure occurs. The motion log data before the point of time when the switch is pressed and a database stored with the known failure reason are compared and analyzed to display an optimum solution means and a reason on a smart phone of a user.

Description

Motion analysis display system

The present invention relates to a motion analysis and display system.

In recent years, products related to home appliances have been connected to the Internet and can be operated remotely, and products that can be connected to each other tend to increase.

As a prior art, there is Japanese Patent Laid-Open No. 2012-129632 (Patent Document 1). This technique is to clarify the cause of a communication abnormality. Therefore, at least every stage of the communication processing program is performed with or without an abnormality. Relevant identification, the failure of the execution of the conforming program is saved as a communication abnormal log to a specific non-volatile memory.

Furthermore, in Japanese Patent Laid-Open No. 2011-24014 (Patent Document 2), it is proposed to send a system to the server when a failure of the air cleaner is determined, and to grasp the occurrence of the failure in the service center. [Prior Technical Literature] [Patent Literature]

[Patent Document 1] Japanese Patent Laid-Open No. 2012-129632 [Patent Document 2] Japanese Patent Laid-Open No. 2011-24014

[Problem to be solved by invention]

Even if a failure report is received from the user and the product returned to the manufacturer is investigated, there are many cases where the failure cannot be reproduced and the product is determined to be a normal product after investigation by the manufacturer. During the investigation, the operation information of the product was used.

In Patent Document 1, there is no action information on abnormal product actions. In addition, in Patent Document 2, it is transmitted when the product itself is determined to be a failure, and there may be no operation information when the user feels the failure. For this reason, when a failure report is received from the user, it is difficult to grasp the operating state at the time of the report, and it may be difficult to identify the cause of the failure.

The purpose of the present invention is that when a failure report is received from the user, the cause can be quickly specified and the user satisfaction can be improved. [Means to solve the problem]

In order to solve the above-mentioned problems, the product of the present invention is an action analysis and display system, which includes: home appliances that can communicate through a communication line, a communication terminal, a data server, and a fault analysis server; the features are: the aforementioned home appliances , Equipped with: a communication unit that can communicate with a data server through a communication line; and an operation switch where users can send signals; the aforementioned data server is equipped with: a memory section that stores the action log information of the aforementioned home appliances for a specific time; The foregoing fault analysis server includes: a database that stores data that correlates the known fault phenomena of the aforementioned home appliance products with the action log information during the fault occurrence; the foregoing data server is operated when the user operates the foregoing operations When switching, the operation information and the action log information are sent to the fault analysis server; the fault analysis server traces back from the time when the operation switch is operated, and compares and analyzes the database and the action log information. Predicted failure phenomenon; the cause of the aforementioned failure phenomenon and the user's response content are displayed on the aforementioned communication terminal. [Effect of the invention]

According to the present invention, by tracing the user's failure alarm from the time when the alarm is sent, the cause can be quickly identified, and the user's product satisfaction can be improved.

Hereinafter, embodiments of the present invention will be described based on the drawings.

FIG. 1 is a perspective view showing, for example, an air cleaner according to an embodiment of the present invention.

As shown in FIG. 1, the air cleaner 101 includes an air cleaner body 100 and a back plate (panel) 20 that can be attached to and detached from the rear of the air cleaner body 100.

In the air cleaner body 100, a communication unit 1 is provided. The communication unit can use the function settings of the product via the Internet, obtain operation instructions, and obtain operation status information.

The air cleaner body 100 includes a casing 2 having a substantially box shape, and a humidifying mechanism 3. The cover 2 includes a front panel 2a, a pair of side panels 2b, 2b (in FIG. 1, only the left side panel 2b is shown), and an upper shell 2c. Furthermore, the cover 2 is assembled by a tank base 4 which can receive and withdraw the water tank 3c (see FIG. 2), and a rear shell 2d (see FIG. 2) which is attached to the tank base 4.

In addition, a flap 5 capable of adjusting the opening and closing angle is provided on the upper portion of the housing 2. The flap 5 is configured such that the trailing edge side is a (rotation) axis, and is rotated to open to raise the leading edge side. Moreover, FIG. 1 shows a state where the flap 5 is closed.

The humidification mechanism 3 is housed in the housing 2 and includes a humidification filter 3a, a water supply mechanism 3b, and a water tank 3c. In addition, the side panel 2b on the left side of FIG. 1 is provided with an opening and closing cover 2e when the humidification filter 3a is obtained from the casing 2.

FIG. 2 is an exploded view showing parts of the product of the embodiment disassembled.

As shown in FIG. 2, in the casing 2 of the air cleaner 101, from the side (rear side) on which the back plate 20 is mounted toward the front panel 2a side (front side), according to the filter member 8, the humidification filter 3a, The blower mechanism 10 is arranged in this order. The filter member 8 can be detached from the housing 2. In this way, the air cleaner 101 of this embodiment is a type that takes in air from the back. The filter member 8 is installed to purify the air sucked into the casing 2 by the blower mechanism 10, and is provided on the upstream side of the blower mechanism 10. Furthermore, the filter member 8 is mainly composed of the following: a pre-filter 8a, a dust collection filter 8b, and a deodorizing filter 8c. Further, the filter member 8 is arranged from the back plate 20 side toward the front front panel 2a side in the order of the pre-filter 8a, the dust collection filter 8b, and the deodorizing filter 8c.

3 is a diagram showing a product display unit and an operation unit, that is, a product display instruction unit A31 according to the embodiment.

As shown in FIG. 3, the product display instruction section A31 includes a touch operation section 34 that can select the function of the air cleaner 101, and a display section 33 that displays the selected function display displayed on the touch operation section 34.

In addition, the touch operation unit 34 of the product display instruction unit A31 is provided with a user alarm SWA32 that can select failure notification. When the user alarm SWA32 is pressed, the failure information can be sent to the server 62 (FIG. 6).

4 is a diagram showing a smartphone display and operation unit according to an embodiment.

When the user operates, and as will be described later, the communication terminal that displays the information sent from the server 62 is the smart phone 65 (see FIG. 6), and the applications that perform these functions are pre-installed. The installation procedure is well-known, so the description is omitted.

With regard to the aforementioned application program, through a well-known procedure, the information of the air cleaner used is registered and associated.

As shown in FIG. 4, the smart phone application display 41 displays a user alarm SWB 42 that can be selected for failure notification. If the SW is pressed, the failure information can be sent to the server 62.

Therefore, when the user alerts the SWB 42 and sends its information to the server 62, the corresponding product information (product name, model name, etc.) is also sent.

Through this, the server 62 can send the operation log of the product up to that time and the timing of pressing the user alarm SWB42 to the analysis means, that is, the fault analysis server 69.

FIG. 5 is a diagram showing action log information and user's alarm timing.

When the power of the product is turned on, the product operates and sends the operation log information to the server 62. As shown in FIG. 5, each operation log is stored in the memory portion 621 of the server 62. For example, the data a to k and m to q are data including the state of each sensor at the time of operation, the motor operating current, the operating voltage, the fan speed, etc. in time sequence.

Assuming that the acquisition time of the operation log is determined to be in the state of acquiring every hour, it is a pity that it is rough information for failure analysis, and the purpose of cause analysis cannot be fulfilled. In the analysis of the cause, the more detailed the timing of acquiring the operating state, the more detailed the analysis can be obtained, which is advantageous for the analysis. However, if it is too thin, the capacity of the data becomes larger, the capacity of the server storing the data becomes larger, and the cost increases.

Here, for example, the data acquisition timing is determined to be 100 ms. This is the time when it is assumed that the state of the current change is read when the motor is locked. However, if the information of each action is obtained in this sequence, it is a pity that the amount of information becomes too large, so as a means to avoid this problem, only the 12-hour action log is memorized, new data is memorized at any time, and the data after 12 hours is eliminated to let The memory capacity is constant.

The storage time of the data stored at this time is determined by the capacity of the server. For example, if the capacity of the server has a margin, it can be 24 hours, and if there is no margin, it can be 8 hours.

At this time, if the product is sent to the server 62 according to the aforementioned 100ms data acquisition timing, the traffic may be too large. Therefore, the product body first stores the action log data at a specific time and at a specific other timing下送到Server62.

The transmission timing can be determined in consideration of the storage interval of the operation log necessary for the analysis of the cause and the memory capacity of the operation data possessed by the product. In this embodiment, the decision is made at intervals of about 10 seconds.

The analysis of the cause is performed by first analyzing the operation log 53 from the start of the user alarm timing 52 of the user alarm SWA32, SWB42 back to the previous hour. At this time, if the cause is ambiguous, the action log is analyzed every hour in the past until it is parsed to the 12-hour action log.

This failure analysis is performed by the failure analysis server 69. The fault analysis server 69 is a programming software that uses a database 691 that analyzes data that has been input in advance for each event by notifying the event that the assumption is a fault. For example, in the case of a situation in which the fan of the product stops during operation, the software satisfies the status of the fan motor voltage, current, temperature and humidity of the use environment when the situation occurs The conditions that occur when the fan motor stops are data that is programmed by the person who analyzes it.

As the database 691 for this purpose, the known faults of the product can be obtained from, for example, the current value or voltage of the motor, the speed, the temperature or the humidity, the dust attachment state of the filter member, the sensor information of the amount of water in the water tank, etc. To extract the cause of the expected failure, first associate the failure phenomenon with the action log information and enter it. Next, compare the contents of the aforementioned database 691. In the case where the current and the motor speed exceed a certain constant reference value, as in the case of a fault caused by the blocking of the motor, by combining the phenomena that caused the fault, you can Determine the reason.

These fault phenomena are related to the operation log, which can be fully verified at the design stage of the product. In the system of this embodiment, it is prepared in advance as to what the aforementioned current, voltage, speed, etc. correspond to by the fault phenomenon. The parameters of each fault are memorized to a database 691 of known phenomena.

FIG. 6 is a diagram showing system state transition of the embodiment.

For example, when the user 61 feels that the product 63 is faulty, the user alarm SWA32 is pressed, and the alarm signal 66 is sent to the main board. The main board transmits alarm information to the communication unit, and the communication unit 1 uses wireless to send the alarm information 67 to the server 62 through the Internet.

When the user SWB 42 of the smart phone 65 is pressed, the communication function of the smart phone 65 is used to send the alarm information to the server 62.

Press these user alarms SWA32, SWB42 and notify. At this time, there is no notification of what kind of failure is felt. However, as will be described later, by comparing and analyzing the database 691 of the known fault and the operation log information 51, the fault state can be estimated.

The product 63 stores the action log information 51 that has been stored for a certain period of time, and transmits it to the server 62 as the action log information 67 of the product 63 from the communication unit 1 through the Internet via wireless.

The server 62 that has received the alarm signal 66 sends the alarm information and action log information 68 to the fault analysis server 69.

The fault analysis server 69 that has received the alarm signal 66 and the action log information 68 analyzes the received event log data 692 and the known event data stored in the database 691 of the fault analysis server 69 for mutual use. The cause of the failure alarm issued by the user 61 is analyzed, and based on the result, the best response to the user 61, that is, the cause countermeasure information 70 is sent to the server 62. The cause countermeasure information 70 is the cause of the failure corresponding to the estimated failure phenomenon obtained from the database 691 and the content to be dealt with by the user.

The server 62 that has received the response sends a response to the smartphone 65 of the user 61 showing the cause of the failure and the corresponding content. In addition, at the same time, the reason can be returned to the factory 64, and the contents can be confirmed on the personal computer of the factory 64 or the like.

FIG. 7 is an example of the answer displayed on the smartphone application display unit 45 of the smartphone 65 at this time. The user 61 presses the user alarm SWA32 when he feels the failure to "humidify". In response to the notification, the response from the server 62 is to indicate the main reason of "no water in the tank" in the cause notification 451, and to indicate that in response to the method 452 "add water to the tank and plug in and out the socket for humidification" The essence of "operation". The user 61 confirms this indication and can respond as necessary.

As described above, according to the present embodiment, the user feels a fault and presses the action log information at the user alarm timing 52 at the time of the user alarm SWA32 and analyzes it. It is possible to easily estimate the cause of the fault and the user's response content. You can quickly answer the user.

1‧‧‧Communication unit 2‧‧‧Hood 2a‧‧‧Front panel 2b‧‧‧Side panel 2c‧‧‧Upper shell 2d‧‧‧rear shell 3c‧‧‧Sink 4‧‧‧Slot base 31‧‧‧Product Display Indication A 32‧‧‧User alarm SWA 33‧‧‧ Display 34‧‧‧Touch operation 41‧‧‧Smart phone application display 42‧‧‧User alarm SWB 45‧‧‧Smart phone application display 451‧‧‧Cause notice 452‧‧‧Coping method 51‧‧‧Action log information 52‧‧‧User alarm timing 53‧‧‧Analysis target 61‧‧‧User 62‧‧‧Server 621‧‧‧ Memory Department 63‧‧‧Product 64‧‧‧Factory 65‧‧‧Smart phone 66‧‧‧Alarm signal 67‧‧‧Action log information, alarm information 68‧‧‧Action log information, alarm information 69‧‧‧Fault analysis server 691‧‧‧ Database 692‧‧‧Action log data 70‧‧‧Reason information

[Fig. 1] A perspective view showing a household electrical appliance according to an embodiment of the present invention, for example, an air cleaner. [Fig. 2] An exploded view showing parts of the product of the embodiment disassembled. [Fig. 3] A diagram showing a product display unit and an operation unit of the embodiment. [Fig. 4] A diagram showing a smartphone display and operation unit according to an embodiment. [Fig. 5] Fig. 5 is a diagram showing the operation log information and the alarm timing of the user in the embodiment. [Fig. 6] A diagram showing system state transition of the embodiment. [Fig. 7] Fig. 7 is a diagram showing the display of answers on the smartphone display of the embodiment.

32‧‧‧User alarm SWA

42‧‧‧User alarm SWB

61‧‧‧User

62‧‧‧Server

63‧‧‧Product

64‧‧‧Factory

65‧‧‧Smart phone

66‧‧‧Alarm signal

67‧‧‧Action log information, alarm information

68‧‧‧Action log information, alarm information

69‧‧‧Fault analysis server

70‧‧‧Reason information

621‧‧‧ Memory Department

691‧‧‧ Database

692‧‧‧Action log data

Claims (3)

An action analysis and display system, including: household electrical appliances that can communicate through a communication line, a communication terminal, a data server, and a fault analysis server; its characteristics are: The aforementioned household electrical appliances include: A communication unit that can communicate with a data server via a communication line; and The user can send the operation switch of the signal; The aforementioned data server is provided with: a memory section for storing the operation log information of the aforementioned household electrical appliances at a specific time; The foregoing fault analysis server includes: a database that stores data that associates the known fault phenomena of the aforementioned home appliance products with the action log information during the fault occurrence; The aforementioned data server sends the operated information and the action log information to the fault analysis server when the user operates the operation switch; The fault analysis server traces back from the time when the operation switch is operated, and compares and analyzes the database and the action log information to estimate the fault phenomenon; The reason for the aforementioned failure phenomenon and the user's response content are displayed on the aforementioned communication terminal. A motion analysis and display system, including: household electrical appliances (63), communication terminals (65), data server (62), and fault analysis server (69) that can communicate through a communication line; their characteristics are: The aforementioned household electrical appliances (63) have: A communication unit (1) that can communicate with the data server (62) through a communication line; The user (61) can send a signal to the operation switch (32); The aforementioned data server (62) has: A memory section (621) for storing the operation log information of the aforementioned household electrical appliance (63) at a specific time; The aforementioned fault analysis server (69) has: A database (691) that memorizes the known fault phenomena of the aforementioned household electrical appliances (63) and the action log information during the fault occurrence to deal with the related data; The aforementioned home appliances (63) are Send the operation log information (51) in operation to the data server (62), and, When the aforementioned operation switch (32) is operated, operation information (52) indicating the timing of the operation is sent to the aforementioned data server (62); The aforementioned data server (62) is When receiving the operation information (52), the operation information (52) and the action log information (51) are sent to the fault analysis server (69); The aforementioned fault analysis server (69) is a Starting from the time point (52) when the operation switch (32) was operated, the database (691) and the received action log information (692) are compared and analyzed to estimate the fault phenomenon, Generate the cause analysis information (70) as the cause analysis information (70), and send the cause analysis information (70) to the data server (62); The aforementioned data server (62) is After receiving the cause analysis information (70) sent from the fault analysis server (69), send the cause analysis information (70) to the communication terminal (65); The aforementioned communication terminal (65) is The cause analysis information (70) received from the data server (62) is displayed as the cause (451) and the user's response content (452). The action analysis and display system as requested in item 1, wherein, The aforementioned communication terminal is provided with an operation switch that allows the user to send a signal using an application program.

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