CN110719312A - Action analysis display system - Google Patents
Action analysis display system Download PDFInfo
- Publication number
- CN110719312A CN110719312A CN201910161786.8A CN201910161786A CN110719312A CN 110719312 A CN110719312 A CN 110719312A CN 201910161786 A CN201910161786 A CN 201910161786A CN 110719312 A CN110719312 A CN 110719312A
- Authority
- CN
- China
- Prior art keywords
- failure
- information
- user
- server
- data server
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
Landscapes
- Engineering & Computer Science (AREA)
- Health & Medical Sciences (AREA)
- Computing Systems (AREA)
- General Health & Medical Sciences (AREA)
- Medical Informatics (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
- Air Conditioning Control Device (AREA)
- Debugging And Monitoring (AREA)
- Selective Calling Equipment (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention provides an action analysis display system, which can quickly determine the reason when a bad report is received from a user, thereby improving the satisfaction degree of the user. A switch for notifying a user of a failure when the user feels the failure is provided on a product, and operation log data before the time when the switch is pressed is compared with a database in which known causes of the failure are stored, and the operation log data is analyzed, thereby displaying an optimal solution and a cause to a smartphone of the user.
Description
Technical Field
The present invention relates to a motion analysis display system.
Background
In recent years, many home electric appliances are connected to the internet to enable remote operation of the appliances, and products in which everything is connected to each other show an increasing trend.
As a conventional technique, japanese patent application laid-open No. 2012-129632 (patent document 1) discloses a technique for identifying a cause of occurrence of a communication abnormality, in which at least an identification as to whether an abnormality has occurred is performed at each stage of a communication processing procedure, and a communication abnormality log is stored in a predetermined nonvolatile memory in the case where the execution of the corresponding procedure fails.
Further, japanese patent application laid-open No. 2011-: and when the air purifier is judged to have a fault, the fault is sent to the server, and the service center grasps the fault.
Even if a product returned to the manufacturer is investigated after receiving a failure report from the user, the failure cannot be reproduced, and it is not uncommon that the product is determined to be a normal product by the manufacturer's investigation. Operational information of the product is used in conducting the survey.
In patent document 1, operation information for an abnormality in operation of a product is not provided. In addition, in patent document 2, since transmission is performed when it is determined that a product itself has a failure, there is a case where operation information is not the same timing as that when a user feels a failure. Therefore, when a user reports a failure, it is difficult to grasp the operation state at the time of reporting, and it is therefore sometimes difficult to identify the cause of the failure.
Patent document 1: japanese laid-open patent publication No. 2012-129632
Patent document 2: japanese patent laid-open publication No. 2011-24014
Disclosure of Invention
The invention aims to quickly determine the reason when a bad report is received from a user, thereby improving the satisfaction degree of the user.
In order to solve the above problem, a product according to the present invention is an operation analysis display system including a home appliance capable of communicating via a communication line, a communication terminal, a data server, and a failure analysis server, the home appliance including: a communication unit capable of communicating with the data server via a communication line; and an operation switch capable of transmitting a signal by a user, wherein the data server includes a storage unit that stores operation log information of the home appliance for a predetermined amount of time, the failure analysis server includes a database that stores data obtained by associating a known failure of the home appliance with operation log information in failure occurrence, the data server transmits operation information and the operation log information to the failure analysis server when the user operates the operation switch, the failure analysis server performs retrospective estimation from a time point at which the operation switch is operated to compare and analyze the database with the operation log information to analyze the failure, and the communication terminal displays a cause of the failure and a content of the user's response.
According to the invention, the bad alarm of the user is traced from the alarm sending time, so that the reason can be quickly determined, and the product satisfaction of the user can be improved.
Drawings
Fig. 1 is a perspective view showing a home electric appliance, for example, an air cleaner according to an embodiment of the present invention.
Fig. 2 is an exploded perspective view showing a member after the product of the embodiment is exploded.
Fig. 3 shows a product display unit and an operation unit according to the embodiment.
Fig. 4 shows a smartphone display and operation unit according to an embodiment.
Fig. 5 shows operation log information and alarm timing of a user according to the embodiment.
FIG. 6 illustrates system state transitions in an embodiment.
Fig. 7 shows an embodiment of displaying the answer via a smartphone display.
Detailed Description
Hereinafter, embodiments of the present invention will be described with reference to the drawings.
Fig. 1 is a perspective view showing an air cleaner according to an embodiment of the present invention.
As shown in fig. 1, the air cleaner 101 includes: an air cleaner main body 100; and a rear plate (panel) 20 detachably provided at the rear of the air cleaner body 100.
The air cleaner body 100 is provided with a communication unit 1, and the communication unit 1 can acquire, for example, function settings, operation instructions, and operation state information of a product via the internet.
The air cleaner body 100 includes a substantially box-shaped casing 2 and a humidifying mechanism 3. The housing 2 includes a front plate 2a, a pair of side plates 2b, 2b (only the left side plate 2b is shown in fig. 1), and an upper case 2 c. The housing 2 is attached via a tank base 4 that accommodates a water tank 3c (see fig. 2) in a withdrawable manner and a rear case 2d (see fig. 2) attached to the tank base 4.
Further, a shutter 5 capable of adjusting an opening/closing angle is provided on the upper portion of the housing 2. The flap 5 is configured to be opened by being rotated so as to lift the front edge side with the rear edge side as an axis. Fig. 1 shows a state in which the shutter 5 is closed.
The humidification mechanism 3 includes a humidification filter 3a, a water supply mechanism 3b, and a water tank 3c in the casing 2. The left side plate 2b in fig. 1 is provided with an opening/closing cover 2e for taking out the humidification filter 3a from the casing 2.
Fig. 2 is an exploded perspective view showing a component after the product of the embodiment is exploded.
As shown in fig. 2, in the casing 2 of the air cleaner 101, the filter member 8, the humidification filter 3a, and the air blowing mechanism 10 are arranged in this order from the side (rear side) where the rear plate 20 is attached to the front plate 2a side (front side). The filter member 8 is detachable from the housing 2. As described above, the air cleaner 101 of the present embodiment is of a type that takes in air from the back surface.
The filter member 8 is provided upstream of the air blowing mechanism 10 for purifying air sucked into the casing 2 by the air blowing mechanism 10. The filter member 8 is mainly composed of a pre-filter 8a, a dust collection filter 8b, and a deodorizing filter 8 c. Further, the filter member 8 is provided with a pre-filter 8a, a dust collection filter 8b, and a deodorizing filter 8c in this order from the rear plate 20 side toward the front plate 2a side.
Fig. 3 shows a product display instruction portion a31 as a product display portion and an operation portion according to the embodiment.
As shown in fig. 3, in the product display instruction unit a31, the display unit 33 displays the touch operation unit 34 capable of selecting a function of the air cleaner 101 and a display of the function selected by the touch operation unit 34.
In addition, the touch operation unit 34 of the product display instruction unit a31 is provided with a user alarm SWA 32 that can select a failure report. When the user alarm SWA 32 is pressed, information that a failure has occurred is transmitted to the server 62 (fig. 6).
Fig. 4 shows a smartphone display and operation unit according to an embodiment.
An application program for executing these functions is installed in advance in a smartphone 65 (see fig. 6) that is a communication terminal operated by a user and displays information transmitted from the server 62 as described later. The mounting process is well known and therefore, the description is omitted.
The information of the air purifier used is registered and corresponded in the above application program by a known procedure.
As shown in fig. 4, a user alarm SWB 42 capable of selecting a failure report is displayed on the smartphone application display 41, and when the SW is pressed, a message indicating that a failure has occurred is transmitted to the server 62.
Therefore, when the operation user alarm SWB 42 transmits the information to the server 62, information (product name, format name, and the like) of the corresponding product is also transmitted.
Thus, the server 62 can transmit the timing of pressing the user alarm SWB 42 to the failure analysis server 69 as the analysis means together with the operation log of the product up to now.
Fig. 5 shows the action log information and the alarm timing of the user.
When the product power is turned on, the product operation transmits the operation log information to the server 62, and as shown in fig. 5, each operation log is stored in the storage unit 621 of the server 62. For example, the data a to k and m to q are data including, in time series, the states of the sensors during operation, the motor operating current, the operating voltage, the fan rotation speed, and the like.
If the operation log is taken in every hour at the time of taking in the operation log, the failure analysis is performed as rough information, and the purpose of the cause analysis cannot be achieved. In the cause analysis, the more detailed analysis can be performed as the acquisition timing of the operation state is made finer, and the analysis is more advantageous. However, if the data size is too small, the data size becomes large, and the size of the server for storing the data also becomes large, resulting in an increase in cost.
Therefore, for example, the data acquisition timing is set to 100 ms. This is the timing estimated from the time for reading the state of current change when the motor is locked. However, since the amount of information increases when each piece of operation information is fetched at this timing, as a means for avoiding an increase in the amount of information, only the operation log for 12 hours is stored, new data is stored as needed, and the data after 12 hours is deleted to keep the storage capacity constant.
The storage time of the data stored at this time is determined according to the capacity of the server. For example, the capacity of the server may be 24 hours if there is a margin, or may be 8 hours if there is no margin.
In this case, since the communication volume may become excessively large each time the product is transmitted to the server 62 at the data acquisition timing of 100ms as described above, the operation log data is accumulated in the product main body for a predetermined amount of time and transmitted to the server 62 at a predetermined separate timing.
The transmission timing may be determined in consideration of the accumulation interval of the operation log required for the analysis cause and the storage capacity of the operation data included in the product. In the present embodiment, the interval is set to about 10 seconds.
First, the action log 53 is analyzed to analyze the cause, and the action log 53 is an action log traced back 1 hour from the user alarm timing 52 at which the user alarms SWA 32 and SWB 42 are pressed. At this time, if the cause determination is ambiguous, the action log is analyzed every 1 hour back to the past until the action log of 12 hours is analyzed.
The failure analysis is performed by the failure analysis server 69. The failure analysis server 69 uses, for an event considered to be notified of a failure, programmed software that analyzes the database 691 into which data in each event is input in advance. For example, the following is programmed software: when an event that a fan of a product is stopped during operation occurs, self-analysis is performed using data of the stop of the fan motor that occurs when states of voltage, current, temperature of a use environment, humidity, and the like of the fan motor satisfy predetermined conditions at the time of the event.
As the database 691 for this purpose, regarding known failures of products, the malfunction and the operation log information are inputted in association with each other so that, for example, the cause of failure predicted from the operation information such as the current value of the motor, the voltage, the rotation speed, the temperature or humidity, the degree of adhesion of dust to the filter member, the sensor information of the amount of water in the tank, and the like can be extracted. When the current and the rotational speed of the motor exceed certain reference values compared to the contents of the database 691, the cause can be determined by combining events when the failure occurs, such as a failure due to locking of the motor.
In the system of the present embodiment, how the current, voltage, rotation speed, and the like become due to the failure is prepared in advance as parameters corresponding to various failures, and is stored in the database 691 of the known event data.
FIG. 6 illustrates system state transitions in an embodiment.
For example, when the user 61 feels bad for the product 63, an alarm signal 66 is transmitted to the main substrate when the user alarm SWA 32 is pressed. The main board delivers the alarm information to the communication unit, and the communication unit 1 wirelessly transmits the alarm information 67 to the server 62 via the internet.
When the user alarm SWB 42 of the smartphone 65 is pressed, alarm information is transmitted to the server 62 through the communication function provided in the smartphone 65.
These user alarms SWA 32 and SWB 42 are pressed to notify, but at this time, what kind of failure is felt is not notified. However, as described later, by comparing and analyzing the database 691 of known failures with the operation log information 51, it is possible to estimate a failure event.
The product 63 wirelessly transmits the operation log information 51 stored over a certain period of time from the communication unit 1 to the server 62 via the internet as the operation log information 67 of the product 63.
The server 62 that receives the alarm signal 66 sends alarm information and action log information 68 to the failure analysis server 69.
The failure analysis server 69 that has acquired the alarm signal 66 and the operation log information 68 analyzes the received operation log data 692 and the known event data of the database 691 stored in the failure analysis server 69 with each other, analyzes the cause of the failure alarm issued from the user 61, and transmits the cause countermeasure information 70, which is the best answer to the user 61, to the server 62 based on the analysis result. The cause countermeasure information 70 is the cause of the failure corresponding to the estimated failure and the content of the user's response obtained from the database 691.
The server 62 that receives the answer transmits the answer of the cause of the failure and the corresponding content to the smartphone 65 of the user 61 for display. At the same time, the cause is fed back to the factory 64, and the contents can be confirmed by a personal computer or the like of the factory 64.
Fig. 7 shows an example of the answer displayed on the smartphone application display unit 45 of the smartphone 65 at this time. When the bad user 61 feels "not humidified", the user alarm SWA 32 is pressed. In response to the notification, the server 62 displays a message "no water in the tank" in the reason notification 451 and a message "humidification operation is performed after water is added to the tank and the outlet is removed and inserted" in the response method 452. The user 61 can confirm the display and perform a desired action.
As described above, according to the present embodiment, since the analysis is performed together with the operation log information at the time when the user presses the user alarm timing 52 of the user alarm SWA 32 when the user feels a failure, the cause of the failure and the content of the user response can be easily estimated, and the user can be quickly answered.
Description of the reference numerals
1: a communication unit; 2: a housing; 2 a: a front plate; 2 b: a side plate; 2 c: an upper housing; 2 d: a rear housing; 3 c: a water tank; 4: a water tank base; 31: a product display indication part A; 32: a user alert SWA; 33: a display unit; 34: a touch operation unit; 41: displaying the application of the smart phone; 42: a user alert SWB; 45: displaying the application of the smart phone; 451: a reason notification; 452: a coping method; 51: action log information; 52: a user alert opportunity; 53: analyzing the object; 61: a user; 62: a server; 621: a storage unit; 63: producing a product; 64: a factory; 65: a smart phone; 66: alarm signal: 67: action log information and alarm information; 68: action log information and alarm information; 69: a bad situation analysis server; 691: a database; 692: action log data; 70: reason countermeasure information.
Claims (3)
1. An operation analysis display system comprising a home appliance capable of communicating via a communication line, a communication terminal, a data server, and a failure analysis server,
the household appliance comprises:
a communication unit capable of communicating with the data server via a communication line; and
an operation switch by which a user can send a signal,
the data server includes a storage unit for storing operation log information of the home appliance for a predetermined time,
the failure analysis server includes a database storing data obtained by associating a known failure of the home appliance with operation log information during failure occurrence,
the data server transmits operation information and the operation log information to the failure analysis server when the user operates the operation switch,
the failure analysis server traces back from the time point when the operation switch is operated to compare and analyze the database with the operation log information to estimate a failure,
the communication terminal displays the cause of the undesirable phenomenon and the content of the user's response.
2. A motion analysis display system comprising a home electric appliance (63) capable of communicating via a communication line, a communication terminal (65), a data server (62), and a failure analysis server (69),
the household electrical appliance (63) comprises:
a communication unit (1) capable of communicating with a data server (62) via a communication line; and
an operation switch (32) through which a user (61) can send a signal,
the data server (62) is provided with a storage unit (621), the storage unit (621) stores operation log information of the household electrical appliance (63) for a predetermined amount of time,
the failure analysis server (69) is provided with a database (691), the database (691) stores data obtained by associating the known failure of the household electrical appliance (63) with the operation log information in failure occurrence,
the home appliance (63) transmits the operation log information (51) during operation to the data server (62), and transmits operation information (52) indicating the timing of operation to the data server (62) when the operation switch (32) is operated,
the data server (62) transmits the operation information (52) and the operation log information (51) to the failure analysis server (69) when receiving the operation information (52),
the failure analysis server (69) compares and analyzes the database (691) and the received operation log information (692) in a retrospective manner from a time point (52) when the operation switch (32) is operated to estimate a failure,
generating the cause of the undesirable phenomenon and the contents of treatment to be dealt with by the user as cause analysis information (70), transmitting the cause analysis information (70) to the data server (62),
the data server (62) transmits the cause analysis information (70) to the communication terminal (65) when receiving the cause analysis information (70) transmitted from the failure analysis server (69),
the communication terminal (65) displays the reason analysis information (70) received from the data server (62) as a reason (451) and a content of a response to a user (452).
3. The motion analysis display system of claim 1,
the communication terminal includes an operation switch through which a user can transmit a signal, through an application program.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2018132850A JP2020014035A (en) | 2018-07-13 | 2018-07-13 | Operation analysis display system |
| JP2018-132850 | 2018-07-13 |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110719312A true CN110719312A (en) | 2020-01-21 |
Family
ID=69170766
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910161786.8A Pending CN110719312A (en) | 2018-07-13 | 2019-03-04 | Action analysis display system |
Country Status (3)
| Country | Link |
|---|---|
| JP (1) | JP2020014035A (en) |
| CN (1) | CN110719312A (en) |
| TW (1) | TW202007124A (en) |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2003263353A (en) * | 2002-03-08 | 2003-09-19 | Hitachi Information Systems Ltd | Fault occurrence cause analytical device, fault occurrence cause analytical method, and fault occurrence cause analytical program |
| CN102638632A (en) * | 2011-02-08 | 2012-08-15 | 夏普株式会社 | Image forming apparatus |
| CN106506251A (en) * | 2015-09-07 | 2017-03-15 | 松下知识产权经营株式会社 | Information processor, bad phenomenon method for determining reason |
| CN107094097A (en) * | 2017-05-12 | 2017-08-25 | 深圳前海茂佳软件科技有限公司 | A kind of long-range replay method of fault message and device |
| WO2018082176A1 (en) * | 2016-11-03 | 2018-05-11 | 华为技术有限公司 | Method for processing fault of terminal device, and terminal device |
-
2018
- 2018-07-13 JP JP2018132850A patent/JP2020014035A/en active Pending
-
2019
- 2019-02-27 TW TW108106647A patent/TW202007124A/en unknown
- 2019-03-04 CN CN201910161786.8A patent/CN110719312A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2003263353A (en) * | 2002-03-08 | 2003-09-19 | Hitachi Information Systems Ltd | Fault occurrence cause analytical device, fault occurrence cause analytical method, and fault occurrence cause analytical program |
| CN102638632A (en) * | 2011-02-08 | 2012-08-15 | 夏普株式会社 | Image forming apparatus |
| CN106506251A (en) * | 2015-09-07 | 2017-03-15 | 松下知识产权经营株式会社 | Information processor, bad phenomenon method for determining reason |
| WO2018082176A1 (en) * | 2016-11-03 | 2018-05-11 | 华为技术有限公司 | Method for processing fault of terminal device, and terminal device |
| CN107094097A (en) * | 2017-05-12 | 2017-08-25 | 深圳前海茂佳软件科技有限公司 | A kind of long-range replay method of fault message and device |
Also Published As
| Publication number | Publication date |
|---|---|
| TW202007124A (en) | 2020-02-01 |
| JP2020014035A (en) | 2020-01-23 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN107576346B (en) | Sensor detection method and device and computer readable storage medium | |
| US6507765B1 (en) | Computer integrated manufacturing control and information system | |
| EP2530551B1 (en) | Self diagnosis system of home appliance | |
| US6321348B1 (en) | System for remote internet consulting, servicing and repair | |
| US7801646B2 (en) | Controller with programmable service event display mode | |
| US6975968B2 (en) | Medical system control apparatus, and method for dealing with trouble with the medical system control apparatus | |
| US20160217674A1 (en) | Remote monitoring of an hvac system for fault detection and diagnostics | |
| CN104101053A (en) | Air conditioner monitoring method, device and system | |
| WO2014200457A1 (en) | Elevator noise monitoring | |
| JP2002244724A5 (en) | ||
| WO2004107071A1 (en) | Abnormality processing system | |
| CN106131140A (en) | Household electrical appliance and the processing method of fault, system and server | |
| WO2015166349A1 (en) | Trending machine health data using rfid transponders | |
| JP2002092206A (en) | Fault diagnostic system for home electric appliance | |
| CN105072175A (en) | Air conditioner repair requesting method, air conditioner and server | |
| CN103810823A (en) | Alarm processing method and device | |
| CN110749027B (en) | Monitoring method and device for electrical equipment, air conditioner and storage medium | |
| CN110719312A (en) | Action analysis display system | |
| CN110967566A (en) | Electrical appliance fault detection method and device | |
| CN103092118A (en) | Household appliance safety detection system and method | |
| CN116149198A (en) | Household appliance remote control system based on Internet of things | |
| JP7469993B2 (en) | Management device, wearable product, management method, and management program | |
| RU2241911C1 (en) | Remote control method for cooling machine or air conditioner | |
| JP2012048681A (en) | Display terminal and control program | |
| US20080092079A1 (en) | System and Method for an Integrated Interface for Systems Associated with Locomotive Operation |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20200121 |
|
| WD01 | Invention patent application deemed withdrawn after publication |