TW201833845A - Information acquisition method, providing method, device, system, and storage medium - Google Patents

Abstract

The invention discloses an information acquisition method, a providing method, a device, a system, and a storage medium. The method comprises the following steps: acquiring a user input message of a first type, the user input message of the first type refers to a user input message carrying all the ordering element information, wherein the ordering element information refers to necessary information needed by the online ordering of the virtual resource; and sending a first type of user input message to the server; and the receiving server obtains virtual resource information sent after the virtual resources matched with all the ordering element information are obtained, the virtual resource information is used for ordering the virtual resources on line. According to the embodiment of the invention, the interaction frequency between the client and the server in the whole ordering process is reduced, the operation efficiency of online ordering of the virtual resources is improved, and transmission resources between the client side and the server are saved.

Description

   Information acquisition method, providing method, device and system, storage medium   

The present invention relates to the field of Internet technology, and in particular, to an information acquisition method, providing method, device and system, and storage medium. This application requires the priority of the Chinese patent application submitted to the Chinese Patent Office on March 02, 2017, with the application number 201710123278.1, and the invention titled "voice interaction method and device", and the Chinese Patent Office on March 28, 2017 The priority of the Chinese patent application with the application number 201710193668.6 and the invention titled "Information Acquisition Method, Provision Method, Device and System", the entire content of which is incorporated by reference in this application.

With the development of Internet technology, users can place orders online to purchase electronic tickets, thereby reducing the time cost for users to purchase electronic tickets. Electronic ticket refers to a ticket that can be transmitted on the network and can be displayed on the terminal, and has the same function as the paper ticket. At present, tickets such as movie tickets, performance tickets, concert tickets, and ball game tickets will be provided to users in the form of electronic tickets to facilitate users' purchases.

Taking a movie ticket as an example, in the related art, a user obtains a movie ticket order through the following operations, and completes an online purchase of the movie ticket according to the movie ticket order. The user installs an application client with the function of purchasing movie tickets online in a terminal such as a mobile phone or a tablet computer, and then sends relevant information about the movie ticket found and selected by the user to the server through the user terminal. The relevant information of the movie ticket selected by the user generates a movie ticket order. For example, perform the following steps in order to obtain a movie ticket order: 1. Select a theater; 2. Select a movie; 3. Select a screening session; 4. Select a seat; 5. Obtain a movie ticket order. Among them, the step of selecting a theater may be performed before the step of selecting a movie, or may be performed after the step of selecting a movie. After the movie ticket order is obtained, online payment is made according to the amount indicated in the movie ticket order, and the online purchase of the movie ticket is completed after the online payment is successful.

In each of the above operation steps for obtaining a movie ticket order, the user is required to actively search for and select the relevant information of the movie ticket, and each step requires the client to interact with the server at least once. For more interactions between times, the server only needs to generate a movie ticket order based on the relevant information of the movie ticket selected by the user.

Therefore, the method for obtaining movie ticket orders provided by the above-mentioned related art has low operation efficiency and wastes transmission resources between the user terminal and the server. For virtual resources other than movie tickets (such as performance tickets, concert tickets, electronic tickets, admission tickets, etc.), the method used to obtain virtual resource orders is the same as or similar to the above-mentioned related technologies, and the same technologies exist problem.

In response to the above problems, no effective solution has been proposed yet.

Embodiments of the present invention provide an information acquisition method, provision method, device and system, and storage medium to at least solve the related art in which the operation efficiency of acquiring virtual resource orders is low, and the transmission resources between the user terminal and the server are wasted technical problem.

In a first aspect, there is provided an information acquisition method, the method comprising: acquiring a first type of user input message, the first type of user input message refers to a user input message carrying all order element information, the Ordering element information refers to the necessary information required for ordering virtual resources online; sending the first type of user input message to the server; receiving that the server obtains virtual resources that match all the ordering element information Virtual resource information sent afterwards, which is used for online ordering of virtual resources that match all the order element information.

In a second aspect, a method for providing information is provided. The method includes: receiving a first type of user input message sent by a user terminal, where the first type of user input message refers to a user input that carries all the order element information Message, the order element information refers to the necessary information required for ordering virtual resources online; obtaining virtual resources matching all of the order element information; generating virtual resource information for ordering the virtual resources; The user terminal sends the virtual resource information.

In a third aspect, an information acquisition method is provided, the method including: displaying a chat dialogue interface with a subscription server; acquiring a first type of user input message entered in the chat dialogue interface, the first type of The user input message refers to a user input message that carries all order element information, and the order element information refers to necessary information required for ordering virtual resources online; the first type of user input message is sent to the order server ; Display the received virtual resource information, the virtual resource information is used to order online virtual resources that match all the order element information.

According to a fourth aspect, an information acquisition device is provided. The device includes: a first acquisition module for acquiring a first type of user input message, where the first type of user input message refers to carrying all order elements User input message of information, the order element information refers to the necessary information required to order virtual resources online; the first sending module is used to send the first type of user input message to the server; the information receiving module, For receiving virtual resource information sent by the server after acquiring virtual resources matching all of the order element information, and the virtual resource information is used for online ordering to match all the order element information Virtual resources.

According to a fifth aspect, an information providing device is provided. The device includes: a first receiving module configured to receive a first type of user input message sent by a user terminal, where the first type of user input message refers to User input message for all the order element information, the order element information refers to the necessary information required for ordering virtual resources online; the resource acquisition module is used to acquire virtual resources that match the all order element information; A generating module is used to generate virtual resource information for ordering the virtual resource; an information sending module is used to send the virtual resource information to the user terminal.

According to a sixth aspect, an information acquisition device is provided. The device includes: an interface display module for displaying a chat dialogue interface with an order server; a first acquisition module for acquiring input in the chat dialogue interface The first type of user input message, the first type of user input message refers to the user input message that carries all the order element information, the order element information refers to the necessary information required to order virtual resources online; A sending module is used to send the first type of user input message to the order server; an information display module is used to display the received virtual resource information, the virtual resource information is used for online ordering and The virtual resources that match all the order element information.

According to a seventh aspect, an information acquisition system is provided. The system includes: a user terminal and a server; the user terminal includes the information acquisition device according to the fourth aspect; and the server includes the fifth aspect Information provision device.

By collecting all the order element information at once, the client sends all the order element information to the server, and the server finds the matching virtual resources and generates corresponding virtual resource orders, thereby reducing the entire ordering process. The number of interactions between the client and the server helps to increase the efficiency of online ordering of virtual resources and saves transmission resources between the client and the server.

1 ~ 7‧‧‧Step

102‧‧‧terminal

104‧‧‧Server

201 ~ 205‧‧‧Step

Steps S302, S304, S306, S308‧‧‧

30‧‧‧Information collection page

31‧‧‧Video input box

32‧‧‧ Theater input box

33‧‧‧Time input box

34‧‧‧ Number input box

35‧‧‧Confirm control items

401 ~ 414‧‧‧Step

501 ~ 505‧‧‧Step

61‧‧‧Welcome

62‧‧‧Text input field

63‧‧‧Voice input button

64‧‧‧Quick function button

65‧‧‧Information collection page

66‧‧‧ movie ticket order

70‧‧‧Server

71‧‧‧Message transceiver module

72‧‧‧Message recognition module

73‧‧‧Message Distribution Module

74‧‧‧Message Filter Module

81‧‧‧Message Server

82‧‧‧Processing server

83‧‧‧Analysis server

84‧‧‧Proxy server

901 ~ 914‧‧‧Step

1010‧‧‧First acquisition module

1020‧‧‧ First sending module

1030‧‧‧Information receiving module

1110‧‧‧First receiving module

1120‧‧‧Resource Acquisition Module

1130‧‧‧ Information generation module

1140‧‧‧Information sending module

1210‧‧‧Interface display module

1220‧‧‧First acquisition module

1230‧‧‧ First sending module

1240‧‧‧Information display module

1310‧‧‧RF circuit

1320‧‧‧Memory

1330‧‧‧input unit

1331‧‧‧Image input device

1332‧‧‧Other input devices

1340‧‧‧Display unit

1341‧‧‧Display panel

1350‧‧‧sensor

1360‧‧‧Audio circuit

1361‧‧‧speaker

1362‧‧‧Microphone

1370‧‧‧WiFi module

1380‧‧‧ processor

1390‧‧‧Power supply

1400‧‧‧Server

1401‧‧‧Central Processing Unit

1402‧‧‧random access memory

1403‧‧‧Read-only memory

1404‧‧‧ system memory

1405‧‧‧ system bus

1406‧‧‧I / O system

1407‧‧‧Large capacity storage equipment

1408‧‧‧Monitor

1409‧‧‧ input device

1410‧‧‧I / O controller

1411‧‧‧Network Interface Unit

1412‧‧‧ Internet

1413‧‧‧Operating system

1414‧‧‧Application

1415‧‧‧Other program module

In order to more clearly explain the technical solutions in the embodiments of the present application, the following will briefly introduce the drawings used in the description of the embodiments: FIG. 1 is a schematic diagram of an implementation environment provided according to an embodiment of the present invention; FIG. 2 FIG. 3 is a flowchart of a voice interaction method according to an embodiment of the present invention; FIG. 3 is a flowchart of a voice interaction method according to an embodiment of the present invention; FIG. 4 is a schematic diagram showing target data according to an embodiment of the present invention; 5 is a flowchart of another optional voice interaction method according to an embodiment of the present invention; FIG. 6 is a schematic diagram comparing a voice interaction method according to an embodiment of the present invention with a voice interaction method of competing products; FIG. 7 is an exemplary illustration FIG. 8 is a flowchart of another information acquisition method according to an embodiment of the invention; FIG. 9 is a flowchart of another information acquisition method according to an embodiment of the invention; FIG. 10 is An exemplary schematic diagram of an interface for obtaining electronic ticket information; FIG. 11 is an exemplary exemplary flow of a server processing message FIG. 12 is an exemplary architecture diagram of a server cluster; FIG. 13 is a flowchart of another information acquisition method according to an embodiment of the invention; FIG. 14 is an information acquisition according to an embodiment of the invention Block diagram of the device; FIG. 15 is a block diagram of an information providing device provided according to an embodiment of the present invention; FIG. 16 is a block diagram of an information obtaining device provided according to an embodiment of the present invention; FIG. 17 is provided according to an embodiment of the present invention 18 is a schematic structural diagram of a terminal; FIG. 18 is a schematic structural diagram of a server according to an embodiment of the present invention.

Please refer to the drawings, in which the same element symbol represents the same element or a similar element. The principle of the present application is illustrated by implementation in an appropriate computing environment. The following description is based on the illustrated specific embodiments of the present application, which should not be considered as limiting other specific embodiments not detailed herein.

It should be noted that the terms "first", "second", etc. in the description and claims of the present invention and the above-mentioned drawings are used to distinguish similar items, and do not have to be used to describe a specific order or sequential order. It should be understood that the materials so used are interchangeable under appropriate circumstances so that the embodiments of the present invention described herein can be implemented in an order other than those illustrated or described herein. In addition, the terms "including" and "having" and any variations thereof are intended to cover non-exclusive inclusions, for example, processes, methods, systems, products or devices that contain a series of steps or units need not be limited to those clearly listed Those steps or units, but may include other steps or units not explicitly listed or inherent to these processes, methods, products, or equipment.

Please refer to FIG. 1, which illustrates a schematic diagram of an implementation environment provided by an embodiment of the present invention. The implementation environment may include: a terminal 102 and a server 104.

The terminal 102 may be an electronic device such as a mobile phone, a tablet computer, an e-book reader, a multimedia playback device, a PDA (Personal Digital Assistant), and a PC (Personal Computer). The terminal 102 is installed with a user terminal having a function of ordering virtual resources online. For example, the user terminal may be a user terminal with AI (Artificial Intelligence, artificial intelligence) function, a shopping user terminal, or a browser that can open a webpage with the function of ordering virtual resources online.

There is a communication connection between the terminal 102 and the server 104. The communication connection can be established based on a wired network or a wireless network.

The server 104 may be a single server, or a server cluster composed of multiple servers, or a cloud computing service center. The server 104 is used to provide background services to the client.

In the embodiment of the present invention, the virtual resource refers to a resource that can be ordered on the network. Virtual resources can be virtual items, services, or other types of virtual resources.

In one example, the virtual resource is an electronic ticket. Electronic ticket refers to a ticket that can be transmitted on the network and can be displayed on the terminal, and has the same function as the paper ticket. Optionally, the electronic ticket is a ticket that needs to be selected for at least two parameters of content, location, time, number of people, and seat. The above-mentioned location may be a public place such as a venue, a venue, a shopping mall or the like. For example, the electronic ticket may be a movie ticket, a performance ticket, a concert ticket, a concert ticket, a ball game ticket, an electronic ticket, an electronic train ticket, an electronic ticket, etc.

In the embodiment of the present invention, by collecting all the order element information at one time, the client sends all the order element information to the server, so that the server generates a virtual resource order that meets the order requirements, Therefore, the number of interactions between the client and the server during the entire order acquisition process is reduced, which helps to improve the operation efficiency of obtaining virtual resource orders and save the transmission resources between the client and the server.

Among them, the order element information refers to the necessary information required to order virtual resources online, and all the order element information refers to all the necessary information required to order virtual resources online. When the virtual resource is an electronic ticket, the order element information can be referred to as ticket purchase element information, and the ticket purchase element information refers to the necessary information required to purchase an electronic ticket online. Correspondingly, all ticket purchase element information refers to all necessary information required for online purchase of electronic tickets. Taking the electronic ticket as a movie ticket for example, all the ticket purchase information includes: the name of the movie, the name of the theater, the viewing time and the number of viewers. Taking the electronic ticket as a concert ticket for example, all the ticket purchase element information includes: performance name, performance venue, performance time, number of people watching, seats for watching (or seating area for watching). Taking an electronic ticket as an electronic ticket for example, all the ticket purchase element information includes: flight number, number of ticket purchasers, check-in seat (or check-in position).

Exemplarily, the technical solution provided by the embodiments of the present invention may be applied to any system that has the function of ordering virtual resources online. For example, the system may be a shopping system, a life service system, an electronic ticketing system, a group purchase system, a movie ticket ordering system, a ticket ordering system, a train ticket ordering system, and so on. The system can be implemented based on artificial intelligence technology to obtain the user's order requirements in the form of dialogue with the user, and then order the appropriate virtual resources for the user according to the user's order requirements.

Please refer to FIG. 2, which shows a flowchart of an information acquisition method provided by an embodiment of the present invention. This method can be applied to the implementation environment shown in FIG. 1. The method may include the following steps:

Step 201: The user terminal obtains the first type of user input message.

The first type of user input message refers to a user input message that carries all order element information. The user input message refers to a message input by the user.

Ordering element information refers to the necessary information required to order virtual resources online, and all ordering element information refers to all necessary information required to order virtual resources online. When the virtual resource is an electronic ticket, the order element information can be referred to as ticket purchase element information, and the ticket purchase element information refers to the necessary information required to purchase an electronic ticket online. Correspondingly, all ticket purchase element information refers to all necessary information required for online purchase of electronic tickets. Taking the electronic ticket as a movie ticket for example, all the ticket purchase information includes: the name of the movie, the name of the theater, the viewing time and the number of viewers. Among them, the movie name refers to the name of the movie that the user needs to watch, such as "I am not Pan Xlian", "Dr. X", "Shen Hai Hao X", etc. The theater name refers to the name of the movie theater required by the user to watch movies, such as xx theater and xx cinema. The movie viewing time refers to the time when the user plans to watch the movie, for example, 5 pm, 8 pm, etc. The number of viewers refers to the number of users who plan to watch movies, such as 1, 2, 3, etc.

Compared with the related art, the user terminal collects all order element information multiple times. In the embodiment of the present invention, the user end collects all order element information at once.

Exemplarily, the user terminal acquiring the first type of user input message includes the following possible implementation manners: In the first possible implementation manner, the user terminal acquires the first type of user input message input in text form.

For example, the user calls the input method program through the user terminal, and enters the following text content through the input method program: At 5 o'clock this afternoon, 2 people went to the xx theater to watch me not Pan Xlian. Accordingly, the user terminal obtains the first type of user input message input in text form.

In a second possible implementation manner, the user terminal obtains the first type of user input message input in the form of voice.

For example, the user calls the microphone through the user terminal and collects the following voice information through the microphone: I want to watch Dr. Qi X at the xx theater at 8 o'clock tonight and help me with 2 movie tickets. Correspondingly, the user terminal obtains the first type of user input message input in the form of voice.

In a third possible implementation, the client receives the information collection page sent by the server, which is used to collect all the order element information; display the information collection page; obtain all the orders entered in the information collection page Element information; based on all the obtained order element information, the first type of user input message is generated.

The user terminal can obtain the first type of user input message input by voice in the following manner: Taking the terminal 102 as a mobile phone as an example, the user receives a voice command from the mobile phone, and sends the voice command to the server 104 through the network according to the voice command. The server of the third-party application initiates an operation request, and requests the server of the third-party application to perform the target operation indicated by the voice command. After the server of the third-party application performs the target operation, the mobile phone receives the third-party application in the server 104 through the network. The target data returned by the server of the server will be displayed to the user. Receive voice commands through the mobile phone and directly interact with the server of the third-party application to achieve the purpose of obtaining services without manual operation by the user, thereby simplifying the process of operating through the voice assistant, and thus solving the complicated operation of the voice assistant Technical issues.

FIG. 3 is a flowchart of a voice interaction method according to an embodiment of the present invention. The following describes the voice interaction method provided by the embodiment of the present invention in detail with reference to FIG. 3. As shown in FIG. 3, the voice interaction method mainly includes the following steps:

Step S302: Receive a voice instruction, where the voice instruction is used to instruct to perform a target operation in a third-party application.

A voice instruction is issued by the user, and the target operation in the third-party application to be executed is indicated by the voice instruction. For example, the user issues a voice command "I want to check the weather forecast". In the voice command, it indicates that the target operation requested by the user is to query the weather forecast, and the related third-party application is the weather forecast application. Another example: the user issues a voice command "I want to take a ride to XXX", the voice command indicates that the ride-sharing operation in the ride-hailing application needs to be performed, where the destination is "XXX", and the departure point defaults to the current GPS location of the user's location. Voice commands can also be but not limited to voice commands for express delivery, voice commands for news, voice information for movie information and ticket purchases, etc.

Step S304: Initiate an operation request to the server of the third-party application according to the voice instruction, where the operation request is used to request the server to perform the target operation.

After receiving the voice command, directly send an operation request to the server of the third-party application according to the voice command. The server of the third-party application may, but not limited to, be installed on a server on the network. Issue the above operation request and request the server to perform the target operation indicated by the voice instruction.

For example, after receiving the instruction "I want to view the weather forecast", an operation request is initiated to the server of the weather forecast application, and the server of the weather forecast application queries the weather at the user's location. Another example: the received voice command is "I want to ride a car to XXX place", and initiates an operation request to the server of the ride-hailing application. The server of the ride-hailing application finds and reserves a taxi for "XXX" from the user's location. .

Step S306: Receive target data sent by the server in response to the operation request, where the target data is obtained by the server performing the target operation.

After performing the target operation according to the above operation request, the server of the third-party application obtains the target data and returns the target data to the party that issued the operation request, and the party that issued the operation request receives the target data returned by the server. Optionally, the party issuing the operation may be, but not limited to, a public account, mobile APP, smart watch, and so on.

For example, taking the public account as an example, the voice command issued by the user in the public account is "I want to check the weather forecast". According to the voice command, the public account sends an operation request to the server of the weather forecast application to request the server to check the weather For forecasting, the server performs the query of the weather forecast according to the operation request, obtains the query result of the weather forecast, and returns the query result to the public account.

Step S308, displaying the target data.

After receiving the target data sent by the server of the third-party application, the target data is displayed to the user to complete the user's instruction. For example, the query result of the weather forecast is displayed to the user, and the winner displays the result of the ride-hailing to the user. The result of the ride-hailing can be whether or not the vehicle is hit, the type of vehicle, the license plate, and the estimated arrival time of the vehicle.

FIG. 4 is a schematic diagram showing target data according to a voice interaction method according to an embodiment of the present invention. As shown in the figure, a user issues a voice command through the WeChat public account “Penguin Smart”, and the target operation indicated by the voice command is “query not yet "Signed Express Information", after receiving the voice command, the WeChat official account directly sends an operation request to the server of the third-party application (which can be express software) to query the express information that the user has not signed. The third-party application performs the query operation according to the operation request, and returns the queried target data to the public account. The public account receives the target data and displays the target data to the user. The target data shown in FIG. 4 includes five pieces of express information.

In the embodiment of the present invention, a voice command is received, wherein the voice command is used to instruct to perform a target operation in the third-party application; an operation request is initiated to the server of the third-party application according to the voice instruction, wherein the operation request is used to request the service The terminal executes the target operation; receives the target data sent by the server in response to the operation request, where the target data is obtained by the server performing the target operation; the method of displaying the target data is directly connected to the server of the third-party application according to the user's voice command Interact, request the server to perform the target operation, and obtain the target data, which achieves the purpose of obtaining the service without manual operation by the user, thereby simplifying the operation process through the voice assistant, and thus solving the technology of more complicated voice assistant operations problem.

Optionally, initiating an operation request to the server of the third-party application according to the voice instruction includes: extracting keywords in the voice instruction; determining the server of the third-party application according to the keywords, where the keywords have an association relationship with the third-party application; Generate operation requests based on keywords; send operation requests to the server to request the server to perform target operations related to the keywords.

As a preferred implementation of the embodiment of the present invention, when an operation request is initiated to the server of the third-party application according to the received voice instruction, the keyword is first extracted from the voice instruction, and the relevant keyword is determined according to the extracted keyword The third-party application generates an operation request according to the target operation indicated by the instruction, and finally sends the operation request to the server of the third-party application, requesting the server to perform the target operation according to the keyword.

For example, the received voice command is "query today's weather forecast", and keywords are extracted from the voice command. Optionally, the extracted keywords may be "query", "today", and "weather forecast". The keyword "weather forecast" determines that the third application is a weather forecast application, generates an operation request based on the keywords "query" and "today", and sends it to the server of the weather forecast application. The operation request may be "request to query the weather forecast for the day" ", The server performs the target operation according to the operation request.

Optionally, generating the operation request according to the keyword includes: determining the communication protocol adopted by the server according to the server, where the communication protocol is a pre-agreed communication protocol; and generating the operation request according to the communication protocol and the keyword.

As a preferred implementation of the embodiment of the present invention, when generating an operation request based on a keyword, in order for the server to receive and recognize the generated operation request, the communication protocol to be adopted is agreed in advance with the server of the third-party application. The communication protocol generates an operation request. Taking the WeChat public account as an example, after the user issues a voice command through the public account, the public account extracts keywords, determines the third-party application according to the keyword, and generates an operation request based on the keyword. Communication protocol, optionally, the communication protocol may be the communication protocol adopted by the public account, or the communication protocol adopted by the third-party application. When the communication protocol adopted by the operation request is the communication protocol adopted by the public account, The third-party application adapts the communication protocol of the public account, and uses the communication protocol of the public account to communicate; when the communication protocol used by the operation request is the communication protocol adopted by the third-party application, the public account adapts the communication protocol of the third-party application, Perform data conversion and data transmission in accordance with the communication protocol applied by the third party.

FIG. 5 is a flowchart of another optional voice interaction method according to an embodiment of the present invention. As shown in the figure, the method includes the following steps:

Step 1: The user sends a voice instruction to the terminal. The voice instruction is used to instruct to perform the target operation in the third-party application, for example, the user issues a voice instruction "I want to check the weather forecast". The target operation is to query the weather forecast, and the related third-party application is the weather forecast application; another example: the user issues a voice command "I want to ride a car to XXX", and the voice command indicates that the ride-hailing operation in the ride-hailing application needs to be performed, where , The destination is "XXX place", and the departure place defaults to the current GPS location of the user's location. Voice commands can also be but not limited to voice commands for express delivery, voice commands for news, voice information for movie information and ticket purchases, etc. In the embodiment of the present invention, the terminal may be an APP installed on a device such as a mobile phone, or may be a WeChat public account, a smart speaker, or a smart watch. The present invention does not limit the form of the terminal.

Step 2: After receiving the voice command, the terminal sends the voice command to the NLP (Natural Language Server). NLP (Natural Language Server) performs semantic analysis on voice commands to extract keywords from them. For example, the received voice command is "query today's weather forecast", and keywords are extracted from the voice command. Optionally, the extracted keywords may be "query", "today", and "weather forecast".

In step 3, the NIP (Natural Language Server) returns the extracted keywords to the terminal. The terminal generates an operation request based on the extracted keywords, and the operation request is used to request execution of the target operation. For example, in step 2, the keywords "query", "today", and "weather forecast" are extracted from the voice command "query today's weather forecast". Generate an operation request based on the keyword, "Request to query the weather forecast for the day."

Step 4. The terminal sends the operation request to the task scheduling server. The dispatch server determines the third-party application according to the operation request. For example, in step 3, the operation request generated by the terminal is "request to query the weather forecast for the day", and the terminal sends the operation request to the task scheduling server, and the task scheduling server determines that the third-party application is a weather forecast application according to the operation request.

Step 5. The task scheduling server sends the operation request to the corresponding server with a third-party application and receives the target data returned by the server. The server performs the target operation according to the operation request to obtain the target data.

In step 4, after the task scheduling server sends the operation request "request for querying the weather forecast for the day" to the server of the weather forecast application, the server of the weather forecast application performs the target operation of querying the weather forecast for the current day The forecast data is returned to the task scheduling server.

The server executes the operation of querying the weather forecast according to the operation request, obtains the query result of the weather forecast, and returns the query result to the public account. And send the operation request to the server of the weather forecast application.

Step 6, the task scheduling server sends the target data to the terminal. The task scheduling server returns the target data returned by the server to the terminal as a response to the operation request sent by the terminal. For example, the query result of the weather forecast returned by the server in step 5 is sent to the terminal.

Step 7. The terminal displays the target data to the user. The terminal finally displays the received target data to the user, so that the voice command issued by the user is answered. For example: show the weather forecast received in step 6 to the user.

The embodiment of the present invention directly interacts with the server of the third-party application according to the user's voice instruction, requests the server to perform the target operation, and obtains the target data, thereby achieving the purpose of obtaining the service without manual operation by the user, thereby simplifying the adoption The operation process of the voice assistant solves the technical problem of more complicated operation of the voice assistant. 6 is a schematic diagram of a comparison between a voice interaction method according to an embodiment of the present invention and a voice interaction method of competing products. As shown in FIG. 6, the voice interaction method of competing products evokes the The three-party web front-end or third-party application uses the user to manually operate the third-party web front-end or third-party application, interact with the server, and the server completes the operation and returns the information. The biggest difference between the voice interaction method provided by the embodiment of the present invention and the voice interaction method of competing products is that the voice interaction method provided by the embodiment of the present invention receives a user through a voice application (also can be a public account, a speaker, or a watch, etc.) After the voice command of the user, generate an operation request according to the user's voice command, and directly interact with the third-party application server, request the server to perform the target operation, and return the target data to the voice application, which is displayed to the user by the voice application, so that No manual operation is required to obtain the service, which simplifies the operation process through the voice assistant.

Optionally, initiating an operation request to the server of the third-party application according to the voice instruction includes: initiating an operation request to multiple servers of multiple third-party applications according to the voice instruction; receiving target data sent by the server in response to the operation request includes: receiving Multiple servers send multiple data in response to the operation request; filter out the target data from the multiple data according to the preset rules that match the operation request.

As a preferred implementation of the embodiment of the present invention, when an operation request is sent to the server of the third-party application according to the received voice instruction, there may be multiple third-party applications, and the data returned by the received server correspondingly For multiple, according to the preset rules, filter out the target data from the received multiple data.

For example: the user sends a voice command of "Query Andy Lau's news" through the public account. According to the command, the public account can generate multiple operation requests and send them to the servers of multiple news applications. Request to perform the query operation and return the related news to the public account. If the current public account preset rule is: get the latest ten news, the public account will filter out the latest ten news from the received news materials.

Optionally, displaying the target data includes: displaying the target data on the screen of the user terminal, where the user terminal is different from the third-party application; or playing the target data by voice on the user terminal.

As a preferred implementation of the embodiment of the present invention, after receiving the target data, the target data can be displayed to the user in various ways. Optionally, the target data can be displayed on the screen or can be played by voice. user. In the embodiment of the present invention, the above methods may be performed in various ways, such as using a voice APP, a voice public account, a smart speaker, a smart watch, etc. The following specific examples are illustrated: For example, using a voice APP to perform the above method, the currently received The voice command is "ride a car to go to XXX". The voice app receives the command, extracts the keywords in the voice command, generates an operation request, and sends it to the server of the ride-hailing application. "XXX place" has rented a car, and displays the results of the ride and taxi information on the user's computer screen or voice APP display interface. Another example: using the voice public account to execute the above method, the current voice command received by the public account is "query express information", the public account extracts keywords to generate an operation request, and sends it to the express application server. The express application server searches according to the operation request The user's express information will return the found information to the public account, and the public account will display the express information in the public account window. Another example: using the smart speaker to perform the above method, the currently received voice command is "query today's entertainment news", the smart speaker extracts keywords from the voice command, generates an operation request based on the keyword, and sends the operation request to the news application On the server side, the news application server finds the entertainment news of the day and sends it to the smart speaker. After receiving the entertainment news returned by the server, the smart speaker broadcasts the news in the form of voice. Another example: using the smart watch to perform the above method, the current watch receives the voice command "query the currently-moving movie", after the smart watch generates an operation request, the operation request is sent to the relevant movie application server, and the server finds the current The movie information will be returned to the smart watch. The smart watch can display the movie information on the watch screen according to the user's settings or play the movie information to the user through voice.

Optionally, the information collection page includes an input box for the user to input all the order element information, and the user can input all the order element information in the above input box. Please refer to FIG. 7, which exemplarily shows a schematic diagram of an information collection page 30. The information collection page 30 includes: a movie input box 31, a theater input box 32, a time input box 33, and a number of people input box 34. The user enters the movie name in the movie input box 31, the movie theater name in the cinema input box 32, the movie viewing time in the time input box 33, and the movie viewing number in the number input box 34 according to the actual ticket purchase requirements. Then, the user clicks the confirmation control item 35 in the information collection page 30 to confirm the submission of all the above-mentioned ticket purchase element information, and the user terminal generates a user input message carrying all the ticket purchase element information (that is, the first type of user input message ).

In addition, the server sends an information collection page to the client when it detects that the client has an ordering requirement. For example, after the user terminal sends a user input message of "I want to watch a movie" or a user input message with a similar meaning to the server, the server sends an information collection page to the user terminal.

Step 202: The user terminal sends a first type of user input message to the server.

Correspondingly, the server receives the first type of user input message sent by the user terminal.

Optionally, in the case where the user terminal obtains the first type of user input message input in voice form, the user terminal may convert the first type of user input message in voice form into the first type of user input message in text form , And send the first type of user input message in text form to the server; or, the user can also directly send the first type of user input message in voice form to the server, and the server will send the first type of voice form Converts the user input message into the first type of user input message in text form. Among them, the voice recognition technology can be used to convert the user input message from the voice form to the text form.

In step 203, the server obtains virtual resources matching all the order element information.

Optionally, when the virtual resource is an electronic ticket, the server obtains an electronic ticket that matches all the ticket purchase element information. For example, the server searches for and obtains electronic tickets that match all the information of ticket purchase elements. An electronic ticket database is stored in the server, and the electronic ticket database records relevant data of the electronic ticket. Taking an electronic ticket as a movie ticket as an example, a movie ticket database is stored in the server, and movie ticket data is recorded in the movie ticket database. The above-mentioned movie ticket information may include: the screening times of each movie currently being shown in various theaters, the screening time of each screening time and the seat ordering situation.

Optionally, taking the electronic ticket as a movie ticket for example, step 203 includes the following sub-steps:

Step 203a, the server selects from the movie ticket database the same number of movie titles and theater names, the time interval between the projection time and the viewing time is less than a preset threshold, and the number of remaining tickets is not less than the number of viewers; The preset threshold is a preset experience value, for example, 60 minutes.

Optionally, when there are multiple screening sessions that satisfy the above conditions, the server selects the screening session with the smallest time interval between the screening time and the viewing time.

In step 203b, the server selects a seat corresponding to the number of viewers from the available seats selected for the screening show, and generates a movie ticket according to the selected seat.

The optional seats of the screening show refer to the seats that have not been ordered in the screening. In one example, the server randomly selects a seat that matches the number of viewers from the available seats selected for the screening show described above. In another example, the server selects a seat that matches the number of viewers and has the highest priority from the available seats selected for the screening show. The server may prioritize each seat according to the position of each seat, for example, the position near the center of the venue has a higher priority, and the seats around the venue have a lower priority. In this way, the best viewing seat can be automatically selected for the user, which can improve the user experience while improving system performance.

In the embodiment of the present invention, the movie ticket data is cached in the local database through the server, which helps to improve the efficiency of the server searching and obtaining movie tickets. In addition, the server can regularly update the movie ticket database to ensure the accuracy and real-time of the movie ticket data stored in the movie ticket database. For example, the server obtains the latest movie ticket data at predetermined intervals; compares the latest movie ticket data with the movie ticket data cached in the movie ticket database; if there is a difference between the two, the movie ticket database The stored movie ticket information is updated to the latest movie ticket information mentioned above; if the two are the same, the update operation is not performed. The above predetermined time interval is set according to actual needs, for example, 1 minute, 10 minutes, and so on.

In step 204, the server generates virtual resource information for ordering the virtual resource.

Virtual resource information includes information about virtual resources. Virtual resource information refers to virtual resource orders. When the virtual resource is an electronic ticket, the virtual resource information may be referred to as electronic ticket information. The electronic ticket information includes relevant information of the electronic ticket, and the electronic ticket information refers to the electronic ticket order. Taking the electronic ticket as a movie ticket for example, the movie ticket information (or “movie ticket order”) includes the movie name, theater name, screening time, seat number and order amount corresponding to the movie ticket.

Step 205: The server sends virtual resource information to the client.

Accordingly, the client receives the virtual resource information sent by the server.

Optionally, after the above step 205, the method further includes: the client displays virtual resource information.

Taking electronic ticket information as an example, after receiving the electronic ticket information, the user terminal displays the electronic ticket information and the corresponding payment control item. After confirming that the information in the electronic ticket information is correct, the user triggers the payment control item to complete the online payment process, thereby completing the online purchase of the electronic ticket.

In summary, in the method provided by the embodiment of the present invention, all the order element information is collected at once, and the client sends all the order element information to the server, and the server finds the matching virtual resources and Generate corresponding virtual resource orders, thereby reducing the number of interactions between the client and the server during the entire ordering process, helping to increase the efficiency of online ordering of virtual resources, and saving transmission resources between the client and the server.

Please refer to FIG. 8, which shows a flowchart of another method for obtaining information according to an embodiment of the present invention. This method can be applied to the implementation environment shown in FIG. 1. The method may include the following steps:

Step 401: The user terminal obtains a user input message.

The user input message refers to a message input by the user. In the embodiment of the present invention, the manner in which the user inputs a message is not limited. The user can input the user input message in the form of voice through the microphone, the user can also input the user input message in the form of text through the input method program, and the user can also trigger the preset button displayed on the user terminal to set the preset corresponding to the preset button. The message serves as the user input message. For example, the user terminal displays a "I want to watch a movie" button, and the user input message triggered by the user clicking this button is "I want to watch a movie".

Step 401 includes the following possible situations:

1. The user terminal obtains the first type of user input message. The first type of user input message refers to the user input message that carries all the order element information; for example, taking the movie ticket order as an example, the first type of user input message The news is: help me book 2 movie tickets for Dr. Qi X in the xx theater tonight.

2. The user terminal obtains a second type of user input message. The second type of user input message refers to a user input message that carries part of the order element information; for example, taking a movie ticket order as an example, the second type of user input message The news is: I want to see Shenhai Hao X at 3 pm today. The second type of user input message exemplified above only includes the movie name and movie viewing time, but does not include the theater name and movie viewing number.

3. The user terminal obtains a third type of user input message. The third type of user input message refers to a user input message that does not carry order element information; for example, the third type of user input message is: what to eat today.

Optionally, the user terminal obtains the user input message input in the chat dialogue interface through the chat dialogue mode. For example, when the user terminal is a user terminal with an AI function, the chat dialogue interface may be a chat dialogue interface between the user and the AI robot. The AI robot may be regarded as a user terminal, or may be regarded as a user terminal. Server for background services. In the above manner, the user's virtual resource ordering needs are obtained through friendly interaction with the user, which provides a brand-new scenario and method for ordering virtual resources online.

In step 402, the user terminal sends a user input message to the server.

Correspondingly, the server receives the user input message sent by the user terminal.

Optionally, in the case where the user terminal obtains the user input message input in voice form, the user terminal may convert the user input message in voice form into the user input message in text form, and send the user input message in text form to the server Or, the user terminal can directly send the user input message in voice form to the server, and the server converts the user input message in voice form into the user input message in text form. Among them, the voice recognition technology can be used to convert the user input message from the voice form to the text form.

In step 403, the server determines the type of user input message.

The type of the user input message is any one of the first type, the second type, and the third type described above. The server recognizes the order element information from the user input message, and determines the type of the user input message according to the recognition result. If the server recognizes all the order element information from the user input message, the type of the user input message is determined to be the first type; if the server identifies part of the order element information from the user input message, the user input message is determined The type is the second type; if the server does not recognize the order element information from the user input message, the type of the user input message is determined to be the third type.

The server may use keyword recognition technology, semantic analysis technology, or a combination of the above two technologies to identify order element information from the user input message.

Optionally, the server detects whether the user input message matches the basic message template; if the user input message matches the basic message template, the server uses the message variable template generated based on the basic message template to identify and order from the user input message Element information; if the user input message does not match the basic message template, the server determines that the user input message does not carry the order element information, that is, the type of the user input message is the third type.

The basic message template is used to determine whether the user input message carries order element information. When the user input message matches the basic message template, it indicates that the user input message carries at least one order element information. The server uses the message variable template to identify the order element information from the user input message, and then according to the identified order element The number of information items determines whether the type of the user input message is the first type or the second type. The message variable template is used to identify and extract the order element information from the user input message. The basic message template and the message variable template can be constructed using regular expressions. The regular expressions are used to determine whether the user input message carries the order element information, and if it is determined that the user input message carries the order element information, input the message from the user Identify and extract the order element information.

If the type of the user input message is the first type, the server executes from the following step 404; if the type of the user input message is the second type, the server executes from the following step 408; if the user enters the type of message For the third type, the server executes from step 410 described below.

Step 404, if the type of the user input message is the first type, the server obtains a virtual resource that matches all the order element information carried in the user input message.

In step 405, the server generates virtual resource information for ordering the virtual resource.

Step 406, the server sends virtual resource information to the client.

Accordingly, the client receives the virtual resource information sent by the server.

Optionally, after step 406, the following step 407 is further included:

In step 407, the client displays virtual resource information.

The above steps 404 to 406 are the same as or similar to steps 203 to 205 in the embodiment shown in FIG. 2. For details, refer to the explanations in steps 203 to 205, and details are not described here.

Step 408, if the type of the user input message is the second type, the server sends the information collection page to the user terminal.

Accordingly, the client receives the information collection page sent by the server.

In the case where the user input message carries only part of the order element information, the server cannot accurately search and obtain the virtual resource based on the part of the order element information. For example, if the user enters the message "I want to see Shenhaihao X at 3 pm today," the server can only recognize two pieces of ticket purchase element information, that is, the movie name and movie viewing time, but the theater name and The number of viewers, so the server cannot accurately search for movie tickets.

In this case, the server sends an information collection page to the client, which is used to collect all the order element information. Optionally, the information collection page includes part of the order element information identified above from the second type of user input message. Still combining the above example, in the information collection page sent by the server to the user, "Shen Hai Hao X" has been filled in the video input box, and "Today 15:00" has been filled in the time input box, while the theater input box and the number of people The input box does not fill in the corresponding ticket purchase element information, waiting for the user to add.

In step 409, the client displays the information collection page.

The user terminal displays the information collection page to the user, so that the user can input all the order element information in the information collection page according to the actual order demand. For example, the user enters "xx theater" in the theater input box, and enters "3 people" in the number of people input box, and after confirming the submission, the user terminal obtains all 4 items of ticket purchase element information.

After that, the client and the server perform the following steps (not shown in the figure) to obtain virtual resource information (that is, virtual resource order): the client obtains all the order element information entered on the information collection page, based on the obtained all Order element information, generate the first type of user input message, and send the first type of user input message to the server; the server receives the first type of user input message sent by the user terminal, and obtains the first type of user input message The virtual resources matching all the order element information carried in the input message are generated to generate virtual resource information for ordering the above virtual resources, and the virtual resource information is sent to the client; the client receives the virtual resource information sent by the server.

Optionally, before sending the information collection page to the client, the server also performs the following steps:

1. The server obtains the characteristic information of the user account logged in to the user terminal; the characteristic information of the user account is used to indicate the personal characteristics of the user corresponding to the user account. According to the ordering requirements of different types of virtual resources, the characteristic information obtained by the server is also different. For example, when ordering movie tickets, the feature information obtained by the server includes but is not limited to at least one of the following: current geographic location, commonly used theater name, commonly used movie viewers, commonly used movie viewing time, preferred movie type, history Viewing records, etc. For another example, when ordering concert tickets, the feature information obtained by the server includes, but is not limited to, at least one of the following: preferred stars, historical ticket purchase records, current geographic location, commonly used audience numbers, and so on. For another example, when ordering an electronic ticket, the feature information obtained by the server includes but is not limited to at least one of the following: commonly used flight numbers, commonly used ticket purchasers, commonly used flight positions, preferred airlines, historical flight records, etc. For another example, when ordering housekeeping services, the characteristic information acquired by the server includes but is not limited to at least one of the following: commonly used housekeeping service organizations, commonly used service projects, commonly used service hours, historical housekeeping service order records, and so on.

2. The server generates at least one piece of recommendation information for ordering element information according to the characteristic information of the user account.

The server analyzes the characteristic information of the user account to generate recommended information of at least one order element information. The recommendation information of the order element information refers to the order element information recommended to the user based on the user's personal characteristics. For example, the server selects the theater closest to the current geographic location as the recommended information for the theater name according to the current geographic location of the user. For another example, the server uses the number of people watching the movie as recommended information for the number of people watching the movie according to the number of people watching the movie. For another example, according to the user's preferred video type, the server uses videos belonging to the above-mentioned preferred video type as recommended information of the video name among the currently-released videos. For another example, the server determines at least one piece of information from the names of commonly used theaters, the number of people watching movies, the time of watching movies, and the type of preferred movies based on historical viewing records, and further generates ticket purchases based on the determined information Recommended information for element information.

The information collection page sent by the server to the client also includes the recommended information of the order element information, so that the client displays the recommended information of the order element information in the corresponding input box while displaying the information collection page. The recommended information of element information happens to meet the user's actual ordering requirements, so the user does not need to manually enter the order element information, simplifying the user's operation.

It should be noted that, for any order element information, if the order element information has been identified from the user input information, the information collection page sent by the server to the client includes the identified order element information, It does not include the recommendation information of the order element information; if the order element information is not recognized from the user input information, the information collection page sent by the server to the client may include the recommendation information of the order element information .

Step 410, if the type of the user input message is the third type, the server sends the user input message to at least two smart chat systems.

When the user input message does not carry the order element information, it means that the user input message has nothing to do with ordering virtual resources. At this time, the server calls the smart chat system to conduct artificial intelligence dialogue with the user.

The server is connected to one or more smart chat systems. Optionally, the server interfaces with at least two smart chat systems. Different smart chat systems have different message reply strategies. For example, for the same sentence user input message "what to eat today", the reply message generated by the smart chat system A is "to eat old Beijing fried sauce noodles today", and the reply message generated by the smart chat system B is "I do not eat, charge me Just do it. " Optionally, different smart chat systems can also have different styles, such as being able to imitate the voices of different characters such as maid, warm man, and uncle.

In step 411, the server receives reply messages corresponding to the third type of user input messages sent by each smart chat system.

In step 412, the server obtains the matching degree between each reply message and the third type of user input message.

In the embodiment of the present invention, the manner of calculating the matching degree between the reply message and the third type of user input message is not limited. For example, the server performs semantic analysis on the third type of user input message and reply message based on a semantic analysis algorithm, and calculates the semantic matching degree between the reply message and the third type of user input message.

In step 413, the server determines the final reply message corresponding to the third type of user input message according to the matching degree.

Optionally, the server selects the reply message with the highest matching degree as the final reply message.

Step 414, the server sends a final reply message to the user terminal.

Accordingly, the user terminal receives the final reply message sent by the server.

Then, the user terminal will finally display the reply message. For example, when the final reply message is in text form, the user terminal displays the final reply message; when the final reply message is in voice form, the user terminal plays the final reply message.

In the embodiment of the present invention, the server is connected with at least two smart chat systems to provide users with a more diverse artificial intelligence chat experience.

Optionally, the message acquired by the user terminal may also be a preset message. The preset message refers to a preset message. The preset message is used to express the demand for ordering virtual resources, but the preset message does not carry order element information. Taking an example of obtaining a movie ticket order, the preset messages include "I want to watch a movie", "I want to order a movie ticket", "I want to buy a movie ticket", and so on. The number of preset messages may be one or multiple, which is not limited in this embodiment of the present invention.

After obtaining the preset message, the client sends the preset message to the server; after receiving the preset message, the server sends the information collecting page to the client; the client receives the information collecting page sent by the server and displays the information collecting page. As mentioned above, the information collection page is used to collect all order element information. Optionally, the information collection page includes at least one piece of recommended information for ordering element information. After that, the client and the server follow the steps described above to obtain virtual resource information (that is, virtual resource orders), which will not be repeated in this embodiment. For details, refer to the description after step 409.

After receiving any message from the client, the server can first determine whether the message is a preset message; if the message is a preset message, the server starts from the step of sending the information collection page to the client; if the If the message is not a preset message, it means that the message is any type of user input message mentioned above, and the server executes from the step of determining the type of user input message.

In the above manner, after receiving any message sent by the client, the server first determines whether the message is a preset message, and if the message is a preset message, sends the information collection page to the client, thereby improving The efficiency of the server's response to the preset message is improved.

Another point that needs to be added is that, in the embodiment of the present invention, the manner in which the user inputs the preset message is not limited. For example, the user may enter the preset message in text form, or may enter the preset message in voice form, and may also use The preset button enters a preset message, and so on.

In summary, in the method provided by the embodiment of the present invention, all the order element information is collected at once, and the client sends all the order element information to the server, and the server finds the matching virtual resources and Generate corresponding virtual resource orders, thereby reducing the number of interactions between the client and the server during the entire ordering process, helping to increase the efficiency of online ordering of virtual resources, and saving transmission resources between the client and the server.

In addition, when the server obtains part of the order element information, by sending the information collection page to the client, all the order element information is collected at one time, so that only two interactions between the client and the server can generate a virtual The number of resource orders is also shorter than that of related technologies.

In addition, the feature information of the user account logged in to the client terminal is obtained through the server, and at least one piece of recommended information of order element information is generated based on the feature information of the user account, and the recommended information of the order element information is displayed on the information collection page, In order to automatically recommend the appropriate order element information to the user, it helps reduce the user's input operation and further improve the order efficiency.

In the above method embodiments, the description is only given from the perspective of interaction between the user terminal and the server. Among them, the steps on the client side can be implemented separately as the information acquisition method on the client side, and the steps on the server side can be implemented separately as the information providing method on the server side.

Please refer to FIG. 9, which shows a flowchart of another information acquisition method provided by an embodiment of the present invention. In this embodiment, the user terminal obtains the user's virtual resource subscription requirements in a chat conversation. The method may include the following steps:

In step 501, the user terminal displays a chat dialogue interface with the order server.

The chat dialogue interface refers to a user interface that obtains the user's virtual resource ordering requirements in the form of chat dialogue. Optionally, the chat dialogue interface may be a chat dialogue interface between the user terminal (that is, the user) and the order server. The order server is a server that provides a background service for the client, that is, the server in the embodiments of FIG. 2 and FIG. 8 described above. The order server can be called order robot, which has AI function.

In one example, assume that the client is a "smart assistant" client and the order server is a ticket server. The "smart assistant" user terminal obtains the user's movie ticket ordering requirements through chat conversation. As shown in part (a) of FIG. 10, the user opens the "smart assistant" client, and the "smart assistant" client displays a chat dialogue interface 60 with the ticket server. The chat interface 60 includes a welcome message 61, a text input field 62, and a voice input button 63. The text input field 62 is used to trigger the call of the input method program, so that the user can input the user input message in the form of text. The voice input button 63 is used to trigger the calling of the microphone, so that the user can input a user input message in the form of voice. Optionally, the chat dialogue interface 60 also includes a plurality of shortcut function buttons, such as the "I want to watch a movie" shortcut function button 64 for purchasing movie tickets online as shown in the figure, and "I want to watch movies" for online restaurant reservations "Reservation for restaurant" shortcut function button (not labeled in the figure), "I want to ride a car" shortcut function button (not labeled in the figure) for online taxi calling.

Step 502: The user terminal obtains the first type of user input message input in the chat dialogue interface.

The first type of user input message refers to a user input message that carries all the order element information. The order element information refers to the necessary information required to order virtual resources online.

Exemplarily, the user terminal acquiring the first type of user input message entered in the chat dialogue interface includes the following possible implementations: In the first possible implementation, the user end acquires text in the chat dialogue interface The first type of user input message in the form of input.

For example, the user may enter the following text content in the text input field 62 of the chat dialogue interface 60, “At 8 o'clock tonight, 4 people go to the xx theater to watch that I am not Pan Xlian”, and submit it to the “smart assistant” client. Correspondingly, the "smart assistant" user terminal obtains the first type of user input message entered in the chat conversation interface 60 in text form.

In a second possible implementation manner, the user terminal obtains the first type of user input message input in the form of voice in the chat conversation interface.

For example, the user clicks the voice input button 63 in the chat dialogue interface 60 to trigger the "smart assistant" client to call the microphone, and collect the following voice information through the microphone: I want to watch Dr. Qi X at xx theater at 8 o'clock tonight 2 movie tickets. Correspondingly, the "smart assistant" user terminal obtains the first type of user input message input in the chat conversation interface 60 in the form of voice.

In a third possible implementation manner, the user terminal obtains all order element information entered in the information collection page of the chat dialogue interface; and generates a first type of user input message carrying all order element information.

Optionally, the information collection page includes an input box for the user to input all the order element information, and the user can input all the order element information in the above input box. An exemplary schematic diagram of the information collection page can be seen in FIG. 7.

For example, as shown in part (b) of FIG. 10, the "smart assistant" client displays an information collection page 65 in the chat conversation interface 60. The user fills in all information of the ticket purchase elements on the information collection page 65, including the name of the movie, the name of the theater, the viewing time and the number of viewers. As shown in part (c) of Figure 6, the user fills in the information collection page 65 the movie name "I am not Pan Xlian", the theater name "xx Cinema (Shenda Store)", and the viewing time "Today 17:00 "And the number of viewers" 2 ". After inputting all the information of ticket purchase elements, the user clicks the "confirm" button on the information collection page 65 to trigger the "smart assistant" client to send the first type of user input message to the booking server. The user input message carries all the above-mentioned ticket purchase element information.

In addition, the user can directly enter the order element information in the input box of the information collection page; or, the user can also trigger the display of candidate items corresponding to the order element information, and select the order element information to be input from the candidate items.

The information collection page is sent to the client by the order server. Optionally, in the following two cases, the client obtains the information collection page from the order server and displays it.

In a possible situation, the user terminal obtains a second type of user input message entered in the chat dialogue interface. The second type of user input message refers to a user input message that carries part of the order element information; to the order server Send the second type of user input message; receive the information collection page sent by the order server; display the information collection page in the chat dialogue interface.

For example, the second type of user input message is "I want to see Shenhai Hao X at 9 o'clock tonight", and the booking server can only recognize 2 pieces of ticket purchase element information, that is, the name of the movie and the viewing time, but The name of the theater and the number of viewers are not certain, so the ticket booking server cannot accurately search for and obtain movie tickets. In this case, the ticket booking server sends an information collection page to the client for collecting all the ticket purchase element information. After receiving the information collection page, the client displays the information collection page in the chat dialogue interface.

Optionally, the information collection page includes part of the order element information identified above from the second type of user input message. Still combining the above example, in the information collection page sent by the booking server to the user, "Shen Hai Hao X" has been filled in the video input box, "21:00 today" has been filled in the time input box, and the theater input box The corresponding ticket purchase element information is not filled in the input box for the number of people, waiting for the user to add.

In another possible situation, the client obtains the preset message entered in the chat dialogue interface; sends the preset message to the order server; receives the information collection page sent by the order server; and displays the information collection page in the chat dialogue interface .

The preset message refers to a preset message. The preset message is used to express the demand for ordering virtual resources, but the preset message does not carry order element information. Taking an example of obtaining a movie ticket order, the preset messages include "I want to watch a movie", "I want to order a movie ticket", "I want to buy a movie ticket", and so on. The number of preset messages may be one or multiple, which is not limited in this embodiment of the present invention.

With reference to FIG. 10, after the user clicks the "I want to watch a movie" shortcut function button 62, the "smart assistant" client sends a preset message to the booking server, and the content of the preset message is "I want to watch a movie".

In other possible implementation manners, the user may also input a preset message for expressing order requirements through text or voice. For example, the user enters the text information of "I want to watch a movie" in the text input field 62 of the chat dialogue interface 60, or the user clicks the voice input button 63 in the chat dialogue interface 60 to enter the voice information of "I want to order a movie ticket" .

After detecting that the user input message sent by the user terminal is a preset message, the order server sends an information collection page to the user terminal for collecting all the order element information. After receiving the information collection page, the client displays the information collection page in the chat dialogue interface.

Optionally, the information collection page includes at least one piece of recommended information for ordering element information. Refer to the above-mentioned embodiment of FIG. 8 for the introduction and description of the recommendation information, which will not be repeated in this embodiment.

In step 503, the user terminal sends a first type of user input message to the order server.

After receiving the first type of user input message sent by the client, the ordering server obtains virtual resources matching all the order element information, and then generates virtual resource information (that is, virtual resource order) for ordering the above virtual resources And send virtual resource information to the client. For the above process, reference may be made to steps 202-205 in the embodiment of FIG. 2, which will not be repeated in this embodiment.

Step 504: The user terminal receives the virtual resource information sent by the order server.

In step 505, the client displays virtual resource information.

After receiving the virtual resource information, the user terminal displays the virtual resource information and the corresponding payment control item. After confirming that the information in the virtual resource information is correct, the user triggers the payment control item to complete the online payment process, thereby completing the online ordering of the virtual resource.

As shown in part (d) of FIG. 10, the user terminal displays the movie ticket order 66 in the chat dialogue interface 60. After viewing the information in the movie ticket order 66, the user clicks the "Pay" button to complete the online payment process, thereby completing Buy movie tickets online.

With the help of the "smart assistant" client, the service provider and the user are connected through chat interaction. When the user uses the "smart assistant" client and the "smart assistant" to chat, the "smart assistant" will provide according to user needs. Corresponding information and services (including but not limited to movie ticket ordering services) help to enhance the fun and can effectively improve the service utilization rate. In addition, after users purchase movie tickets online, the "smart assistant" can also provide users with some related services, such as recommending restaurants near the theater to the user, planning the route to the theater in advance for the user, and providing taxi service, etc.

In summary, the method provided in this embodiment adopts a friendly interaction with the user to obtain the user's virtual resource ordering requirements, and provides a new scenario and method for ordering virtual resources online.

In one example, with reference to FIG. 11, it shows a schematic diagram of the processing flow of the server for the message received from the user terminal. The server 70 includes a message transceiving module 71, a message recognition module 72, a message distribution module 73, and a message filtering module 74.

The message transceiving module 71 is used to send and receive messages, including receiving messages from the user terminal and sending messages to the user terminal.

The message identification module 72 is used to determine whether the message received from the user terminal is a preset message, and, if it is not a preset message, further identify and determine the type of the message. The message recognition module 72 provides two functions of basic service recognition and message variable recognition.

The basic service identification function is used to determine whether the message received from the user terminal is a preset message. If the message is a preset message, the response message corresponding to the preset message is obtained according to the message template file, and the reply message It is sent to the message transceiving module 71, and the response message is sent to the user terminal through the message transceiving module 71; if the message is not a preset message, the message is handed over to the message variable recognition function for processing. The message template file includes the correspondence between at least one set of preset messages and response messages. For example, the message template file includes the correspondence between the preset message "I want to watch a movie" and the information collection page.

The message variable identification function is used to determine whether the message is a first type of user input message, a second type of user input message, or a third type of user input message. Optionally, the message variable identification function is specifically used to detect whether the user input message matches the basic message template; if the user input message matches the basic message template, determine that the type of the user input message is the first type or the second Type, further use the message variable template generated based on the basic message template to identify the order element information from the user input message. When all the order element information is identified, it is the first type of user input message, and the search service is called to obtain virtual resources , When part of the order element information is identified, the description is the second type of user input message, and the information collection page is generated and sent to the user; if the user input message does not match the basic message template, it is the third type of user Input the message, and hand over the third type of user input message to the message distribution module 73 for further processing.

The message distribution module 73 is docked with the smart chat system to distribute the third type of user input message to one or more smart chat systems to obtain replies corresponding to the third type of user input message sent by each smart chat system Message, and calculate the matching degree between each reply message and the third type of user input message. The message distribution module 73 is also used to send each reply message and the corresponding matching degree to the message filtering module 74.

The message filtering module 74 is used to determine the final reply message corresponding to the third type of user input message according to the matching degree, and send the final reply message to the messaging module 71, and send the final reply message to the messaging module 71 user terminal.

The modules involved in the above examples are functional modules divided according to functions. In the embodiment of the present invention, only the division of the above functional modules is used as an example for illustration. In practical applications, the function distribution of the server can be completed by different functional modules according to needs, that is, the internal structure of the server is divided into Different functional modules to complete all or part of the functions described above.

Alternatively, when the server is a server cluster composed of multiple servers, an exemplary server architecture may be as shown in FIG. 12. The server cluster includes a message server 81, a processing server 82, a resolution server 83, and a proxy server 84. The processing server 82 has a communication connection with the message server 81, the resolution server 83, and the proxy server 84, and the communication connection may be established based on a wired network or a wireless network.

The message server 81 is mainly used to send and receive messages, including receiving messages from the user terminal and sending messages to the user terminal. Optionally, the message server 81 is also used to store messages, including storing messages received from the user terminal and messages sent to the user terminal, so as to be able to search historical message records when required later.

The processing server 82 is mainly used for searching and acquiring virtual resources matching all the order element information based on all the order element information.

The parsing server 83 is mainly used for parsing the message and identifying the order element information from the message.

The proxy server 84 is mainly used to generate virtual resource information (that is, virtual resource orders).

With reference to FIG. 9, it shows a flowchart of an information acquisition method provided by an embodiment of the present invention based on the server cluster shown in FIG. 8.

Step 901, the user terminal sends a message to the message server; accordingly, the message server receives the message sent by the user terminal; step 902, the message server stores the message; step 903, the message server forwards the message to the processing server; accordingly, The processing server receives the message forwarded by the message server; step 904, the processing server forwards the message to the parsing server when it determines that the message needs to be parsed; accordingly, the parsing server receives the message forwarded by the processing server; step 905 , The parsing server parses the message and identifies order element information from the message; step 906, the parsing server sends the order element information to the processing server; accordingly, the processing server receives the order element information sent by the parsing server; Step 907, if the processing server receives all the order element information, the processing server searches to obtain virtual resources matching all the order element information; step 908, the processing server sends an order request to the proxy server. In order to request the order of the above virtual resources; accordingly, the agent The server receives the order request sent by the processing server; step 909, the proxy server generates a virtual resource order corresponding to the order request; step 910, the proxy server sends the virtual resource order to the processing server; accordingly, the processing server Receive the virtual resource order sent by the proxy server; Step 911, the processing server generates an order message carrying the virtual resource order; Step 912, the processing server sends the order message to the message server; accordingly, the message server receives the processing server The sent order message; step 913, the message server stores the order message; step 914, the message server sends the order message to the user terminal; accordingly, the user terminal receives the order message sent by the message server.

It should be added that in the embodiment of the present invention, the technical solution provided by the present invention is mainly described and described in the application scenario of ordering movie tickets online. The technical solutions provided by the present invention are also applicable to the online ordering scenarios of other products or services, such as online ordering of concert tickets, online ordering of show tickets, online ordering of air tickets, online ordering of various life services, online ordering of restaurants, online taxi calling, etc Wait. For the above application scenarios, the client obtains all the order element information at once and sends all the order element information to the server, so that the server generates the corresponding order accordingly, thereby reducing the interaction between the client and the server frequency.

The following is an embodiment of the device of the present invention, which can be used to execute the method embodiment of the present invention. For details not disclosed in the device embodiments of the present invention, please refer to the method embodiments of the present invention.

Please refer to FIG. 14, which illustrates a block diagram of an information acquisition device provided by an embodiment of the present invention. The device has the function of realizing the user side in the above method example. The function can be realized by hardware, or can be realized by hardware executing corresponding software. The device may include: a first acquisition module 1010, a first sending module 1020, and an information receiving module 1030.

The first obtaining module 1010 is used to obtain a first type of user input message, the first type of user input message refers to a user input message carrying all order element information, and the order element information refers to online ordering Necessary information for virtual resources.

The first sending module 1020 is configured to send the first type of user input message to the server.

The information receiving module 1030 is configured to receive the virtual resource information sent by the server after acquiring the virtual resources matching all the order element information, and the virtual resource information is used for online ordering and all Order virtual resources that match the element information.

FIG. 6 is a schematic diagram of an optional voice interaction device according to an embodiment of the present invention. As shown in FIG. 6, the voice interaction device mainly includes: a first receiving unit 610, configured to receive voice commands, wherein the voice commands are used to Instruct to perform the target operation in the third-party application.

In an optional embodiment provided based on the embodiment shown in FIG. 14, the device further includes: an information display module.

The information display module is used to display the virtual resource information.

In another optional embodiment provided based on the embodiment shown in FIG. 14, the device further includes: a second acquisition module, a second sending module, a page receiving module, and a page display module.

A second acquisition module is used to acquire a second type of user input message, where the second type of user input message refers to a user input message that carries part of the order element information.

A second sending module is used to send the second type of user input message to the server.

The page receiving module is configured to receive an information collection page sent by the server after identifying the second type of user input message, and the information collection page is used to collect all the order element information. Optionally, the information collection page includes the partial order element information.

The page display module is used to display the information collection page.

In another optional embodiment provided based on the embodiment shown in FIG. 14, the device further includes: a third acquisition module, a third sending module, a page receiving module, and a page display module.

The third obtaining module is used to obtain preset messages.

The third sending module is used to send the preset message to the server.

The page receiving module is used to receive an information collection page sent by the server after identifying the preset message, and the information collection page is used to collect all the order element information.

The page display module is used to display the information collection page.

Optionally, the information collection page includes at least one piece of recommended information for ordering element information, and the recommended information for the ordering element information is generated according to feature information of a user account logged in to the user terminal, and the feature information is used to indicate The personal characteristics of the user corresponding to the account.

In another optional embodiment provided based on the embodiment shown in FIG. 14, the device further includes: a fourth acquisition module, a fourth sending module, a reply receiving module, and a reply display module.

A fourth acquisition module is used to acquire a third type of user input message, where the third type of user input message refers to a user input message that does not carry order element information.

A fourth sending module, configured to send the third type of user input message to the server; so that the server sends the third type of user input message to at least two smart chat systems to receive A reply message corresponding to the third type of user input message sent by each of the smart chat systems, and according to the degree of matching between each of the reply message and the third type of user input message, determine the corresponding The final reply message of the third type of user input message is described.

The reply receiving module is used for receiving the final reply message sent by the server.

The reply display module is used for displaying the final reply message.

For related details, reference may be made to the method embodiments described in FIGS. 2 and 8.

Please refer to FIG. 15, which illustrates a block diagram of an information providing apparatus provided by an embodiment of the present invention. This device has the function of implementing the server side in the above method example. The function can be realized by hardware, or can be realized by hardware executing corresponding software. The apparatus may include: a first receiving module 1110, a resource acquiring module 1120, an information generating module 1130, and an information sending module 1140.

The first receiving module 1110 is configured to receive a first type of user input message sent by the user terminal. The first type of user input message refers to a user input message that carries all order element information. Refers to the necessary information required to order virtual resources online.

The resource acquisition module 1120 is used to acquire virtual resources matching all the order element information.

The information generating module 1130 is used to generate virtual resource information for ordering the virtual resource.

The information sending module 1140 is used to send the virtual resource information to the user terminal.

In an optional embodiment provided based on the embodiment shown in FIG. 15, the device further includes: a second receiving module and a page sending module.

The second receiving module is configured to receive a second type of user input message sent by the user terminal. The second type of user input message refers to a user input message that carries part of the order element information.

A page sending module is used to send an information collection page to the user terminal, and the information collection page is used to collect all the order element information. Optionally, the information collection page includes the partial order element information.

In an optional embodiment provided based on the embodiment shown in FIG. 15, the device further includes: a third receiving module and a page sending module.

The third receiving module is configured to receive the preset message sent by the user terminal.

A page sending module is used to send an information collection page to the user terminal, and the information collection page is used to collect all the order element information.

Optionally, the device further includes: a feature acquisition module and an information generation module.

The feature acquiring module is used to acquire feature information of a user account logged in to the user terminal, and the feature information is used to indicate a user's personal feature corresponding to the user account.

The information generating module is used for generating recommended information of at least one order element information according to the characteristic information of the user account.

Wherein, the information collection page includes recommended information of the order element information.

In another optional embodiment provided based on the embodiment shown in FIG. 15, the device further includes: a fourth receiving module, a message sending module, a reply receiving module, a matching degree acquiring module, and a reply determining module And reply sending module.

The fourth receiving module is configured to receive a third type of user input message sent by the user terminal, where the third type of user input message refers to a user input message that does not carry information about order elements.

The message sending module is used to send the third type of user input message to at least two smart chat systems.

The reply receiving module is configured to receive reply messages corresponding to the third type of user input messages sent by each of the smart chat systems.

The matching degree obtaining module is used to obtain a matching degree between each reply message and the third type of user input message.

The reply determining module is configured to determine a final reply message corresponding to the third type of user input message according to the matching degree.

The reply sending module is used to send the final reply message to the user terminal.

In another optional embodiment provided based on the embodiment shown in FIG. 15, the virtual resource is a movie ticket, and all the order element information includes: movie name, theater name, movie viewing time, and number of movie viewers.

The resource acquisition module includes: a session selection unit and a movie ticket generation unit.

The event selection unit is used to select from the movie ticket database the same as the movie name and the theater name, the time interval between the screening time and the viewing time is less than a preset threshold, and the number of remaining tickets is not less than the The number of screenings of the audience.

The movie ticket generating unit is configured to select a seat corresponding to the number of viewers from the available seats of the screening, and generate the movie ticket according to the selected seat.

For related details, reference may be made to the method embodiments described in FIGS. 2 and 8.

An exemplary embodiment of the present invention also provides an information acquisition system, which includes: a client and a server. The user terminal includes the information acquisition device provided by the embodiment shown in FIG. 14 or an alternative embodiment based on the embodiment shown in FIG. 14. The server includes the information providing device provided by the embodiment shown in FIG. 15 or an alternative embodiment based on the embodiment shown in FIG. 15.

Please refer to FIG. 16, which shows a block diagram of an information acquisition device provided by an embodiment of the present invention. The device has the function of realizing the user side in the above method example. The function can be realized by hardware, or can be realized by hardware executing corresponding software. The device may include: an interface display module 1210, a first acquisition module 1220, a first sending module 1230, and an information display module 1240.

The interface display module 1210 is used to display a chat dialogue interface with the order server.

The first obtaining module 1220 is configured to obtain a first type of user input message input in the chat dialogue interface, where the first type of user input message refers to a user input message carrying all order element information, The order element information refers to necessary information required for ordering virtual resources online.

The first sending module 1230 is configured to send the first type of user input message to the order server.

The information display module 1240 is configured to display the received virtual resource information, and the virtual resource information is used to order online virtual resources that match all the order element information.

In an optional embodiment provided based on the embodiment shown in FIG. 16, the first obtaining module 1220 includes: a text obtaining unit, configured to obtain the first input in the form of text in the chat dialogue interface A type of user input message; or, a voice acquisition unit for acquiring the first type of user input message input in a voice form in the chat dialogue interface; or, an information acquisition unit for acquiring The all order element information input on the information collection page of the chat dialogue interface; a message generating unit, configured to generate the first type of user input message carrying the all order element information.

In another optional embodiment provided based on the embodiment shown in FIG. 16, the device further includes: a second acquisition module, a second sending module, and a page display module.

A second acquisition module is used to acquire a second type of user input message input in the chat dialogue interface, where the second type of user input message refers to a user input message carrying part of order element information.

A second sending module is used to send the second type of user input message to the order server.

The page display module is used to display the received information collection page in the chat dialogue interface.

In another optional embodiment provided based on the embodiment shown in FIG. 16, the device further includes: a third acquisition module, a third sending module, and a page display module.

The third obtaining module is used to obtain the preset message input in the chat dialogue interface.

The third sending module is used to send the preset message to the order server.

The page display module is used to display the received information collection page in the chat dialogue interface.

In another optional embodiment provided based on the embodiment shown in FIG. 16, the information collection page includes at least one piece of recommended information for ordering element information.

Relevant details can refer to the method embodiments described in FIG. 10, FIG. 2 and FIG. 8.

It should be noted that when the device provided by the above embodiment realizes its function, it is only exemplified by the division of the above functional modules. In actual applications, the above functions can be allocated by different functional modules according to needs. That is, the internal structure of the device is divided into different functional modules to complete all or part of the functions described above. In addition, the device and method embodiments provided in the above embodiments belong to the same concept. For the specific implementation process, see the method embodiments, and details are not described here.

Please refer to FIG. 17, which shows a schematic structural diagram of a terminal according to an embodiment of the present invention. The terminal is used to implement the information acquisition method on the user side provided in the above embodiments. Specifically, the terminal 1300 may include an RF (Radio Frequency, radio frequency) circuit 1310, a memory 1320 including one or more computer-readable storage media, an input unit 1330, a display unit 1340, a sensor 1350, and an audio circuit 1360 , WiFi (wireless fidelity, wireless fidelity) module 1370, including a processor 1380 with one or more processing cores, and a power supply 1390 and other components. Those skilled in the art may understand that the terminal structure shown in FIG. 17 does not constitute a limitation on the terminal, and may include more or fewer components than those illustrated, or combine certain components, or have different component arrangements. Among them: RF circuit 1310 can be used to receive and send signals during the sending and receiving of information or during a call. In particular, after receiving the downlink information of the base station, it is handed over to one or more processors 1380 for processing; To the base station. Generally, the RF circuit 1310 includes but is not limited to an antenna, at least one amplifier, a tuner, one or more oscillators, a subscriber identity module (SIM) card, transceiver, coupler, LNA (Low Noise Amplifier, low noise Amplifier), duplexer, etc. In addition, the RF circuit 1310 can also communicate with other devices via a wireless communication network. The wireless communication may use any communication standard or agreement, including but not limited to GSM (Global System of Mobile communication), GPRS (General Packet Radio Service), CDMA (Code Division Multiple Access) , Code Division Multiple Access (WCDMA), Wideband Code Division Multiple Access (WCDMA), LTE (Long Term Evolution), e-mail, SMS (Short Messaging Service), etc.

The memory 1320 may be used to store software programs and modules. The processor 1380 executes various functional applications and data processing by running the software programs and modules stored in the memory 1320. The memory 1320 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, applications required for at least one function (such as a sound playback function, an image playback function, etc.), etc .; the storage data area may Store materials created according to the use of the terminal 1300 (such as audio materials, phone books, etc.) and so on. In addition, the memory 1320 may include high-speed random access memory, and may also include non-volatile memory, such as at least one disk memory device, flash memory device, or other volatile solid-state memory devices. Correspondingly, the memory 1320 may further include a memory controller to provide access to the memory 1320 by the processor 1380 and the input unit 1330.

The input unit 1330 can be used to receive input digital or character information, and generate keyboard, mouse, joystick, optical or trackball signal input related to user settings and function control. Optionally, the input unit 1330 may include an image input device 1331 and other input devices 1332. The image input device 1331 may be a camera or a photoelectric scanning device. In addition to the image input device 1331, the input unit 1330 may include other input devices 1332. Optionally, other input devices 1332 may include, but are not limited to, one or more of a physical keyboard, function keys (such as volume control keys, switch keys, etc.), trackball, mouse, joystick, and so on.

The display unit 1340 can be used to display information input by the user or provided to the user and various graphical user interfaces of the terminal 1300. These graphical user interfaces can be composed of graphics, text, icons, videos, and any combination thereof. The display unit 1340 may include a display panel 1341. Alternatively, the display panel 1341 may be configured in the form of an LCD (Liquid Crystal Display), an OLED (Organic Light-Emitting Diode), or the like.

The terminal 1300 may further include at least one sensor 1350, such as a light sensor, a motion sensor, and other sensors. Optionally, the light sensor may include an ambient light sensor and a proximity sensor, wherein the ambient light sensor may adjust the brightness of the display panel 1341 according to the brightness of the ambient light, and the proximity sensor may be in the terminal 1300 When moving to the ear, the display panel 1341 and / or the backlight is turned off. As a kind of motion sensor, the gravity acceleration sensor can detect the magnitude of acceleration in various directions (generally three axes), and can detect the magnitude and direction of gravity when at rest, and can be used to identify mobile phone gesture applications (such as horizontal and vertical screens) Switching, related games, magnetometer posture calibration), vibration recognition related functions (such as pedometer, tap), etc .; as for terminal 1300, gyro, barometer, hygrometer, thermometer, infrared sensor, etc. can also be configured The sensor will not be repeated here.

The audio circuit 1360, the speaker 1361, and the microphone 1362 can provide an audio interface between the user and the terminal 1300. The audio circuit 1360 can transmit the converted electrical signal of the received audio data to the speaker 1361, which converts the speaker 1361 into a sound signal output; on the other hand, the microphone 1362 converts the collected sound signal into an electrical signal, which is converted by the audio circuit 1360 After receiving, it is converted into audio data, and then processed by the audio data output processor 1380, and then sent to another terminal through the RF circuit 1310, or the audio data is output to the memory 1320 for further processing. The audio circuit 1360 may further include an earplug jack to provide communication between the peripheral earphone and the terminal 1300.

WiFi is a short-distance wireless transmission technology. The terminal 1300 can help users send and receive emails, browse web pages, and access streaming media through the WiFi module 1370. It provides users with wireless broadband Internet access. Although FIG. 13 shows the WiFi module 1370, it can be understood that it does not belong to the mandatory configuration of the terminal 1300, and can be omitted as needed without changing the scope of the essence of the invention.

The processor 1380 is the control center of the terminal 1300, and uses various interfaces and lines to connect the various parts of the entire mobile phone, by running or executing software programs and / or modules stored in the memory 1320, and calling the programs stored in the memory 1320. Data, execute various functions of terminal 1300 and process data, so as to monitor the mobile phone as a whole. Optionally, the processor 1380 may include one or more processing cores; preferably, the processor 1380 may integrate an application processor and a modem processor, where the application processor mainly processes the operating system, user interface, and application programs, etc. The modem processor mainly handles wireless communication. It can be understood that the foregoing modem processor may not be integrated into the processor 1380.

The terminal 1300 further includes a power supply 1390 (such as a battery) that supplies power to various components. Preferably, the power supply can be logically connected to the processor 1380 through a power management system, so as to implement functions such as charging, discharging, and power consumption management through the power management system. The power supply 1390 may also include any component such as one or more DC or AC power supplies, a recharging system, a power failure detection circuit, a power converter or inverter, and a power status indicator.

Although not shown, the terminal 1300 may further include a Bluetooth module and the like, which will not be repeated here.

Specifically in this embodiment, the terminal 1300 further includes a memory, and one or more programs, where one or more programs are stored in the memory and configured to be executed by one or more processors. The one or more package programs contain instructions for executing the information acquisition method on the client side.

Please refer to FIG. 18, which shows a schematic structural diagram of a server according to an embodiment of the present invention. The server is used to implement the server-side information providing method provided in the above embodiment. Specifically, the server 1400 includes a central processing unit (CPU) 1401, a system memory 1404 including a random access memory (RAM) 1402 and a read only memory (ROM) 1403, and a system memory 1404 connected to The system bus 1405 of the central processing unit 1401. The server 1400 also includes a basic input / output system (I / O system) 1406 that helps transfer information between various devices in the computer, and a large storage system for storing the operating system 1413, application programs 1414, and other program modules 1415. Capacity storage device 1407.

The basic input / output system 1406 includes a display 1408 for displaying information and an input device 1409 for a user to input messages such as a mouse and a keyboard. The display 1408 and the input device 1409 are both connected to the central processing unit 1401 through an input and output controller 1410 connected to the system bus 1405. The basic input / output system 1406 may further include an input-output controller 1410 for receiving and processing input from a number of other devices such as a keyboard, a mouse, or an electronic stylus. Similarly, the input output controller 1410 also provides output to a display, printer, or other type of output device.

The mass storage device 1407 is connected to the central processing unit 1401 through a mass storage controller (not shown) connected to the system bus 1405. The mass storage device 1407 and its associated computer-readable medium provide non-volatile storage for the server 1400. That is, the mass storage device 1407 may include a computer-readable medium (not shown) such as a hard disk or CD-ROM drive.

Without loss of generality, the computer-readable medium may include a computer storage medium and a communication medium. Computer storage media includes volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules, or other data. Computer storage media include RAM, ROM, EPROM, EEPROM, flash memory or other solid-state storage technologies, CD-ROM, DVD or other optical storage, tape cassettes, magnetic tapes, magnetic disk storage or other magnetic storage devices. Of course, those skilled in the art may know that the computer storage medium is not limited to the foregoing types. The above-mentioned system memory 1404 and mass storage device 1407 may be collectively referred to as memory.

According to various embodiments of the present invention, the server 1400 may also be operated by a remote computer connected to the network through a network such as the Internet. That is, the server 1400 can be connected to the network 1412 through the network interface unit 1411 connected to the system bus 1405, or, the network interface unit 1411 can also be used to connect to other types of networks or remote Computer system (not shown).

The memory also includes one or more programs stored in the memory and configured to be executed by one or more processors. The one or more package programs include instructions for executing the above-mentioned server-side information providing method.

Although this application has been disclosed as above with preferred embodiments, it is not intended to limit this application. Those with ordinary knowledge in the technical field to which this application belongs can make various changes without departing from the spirit and scope of this application. Retouching, therefore the scope of protection of this application shall be deemed as defined by the scope of the attached patent application.

Claims (22)

    An information acquisition method, the method includes: acquiring a first type of user input message, the first type of user input message refers to a user input message carrying all order element information, and the order element information refers to online Necessary information required for ordering virtual resources; sending the first type of user input message to the server; receiving virtual resource information sent by the server after acquiring virtual resources matching all the order element information , The virtual resource information is used to order online virtual resources that match all the order element information.         The method according to item 1 of the patent application scope, wherein before acquiring the first type of user input message, the method further comprises: acquiring a second type of user input message, where the second type of user input message refers to Partial user input message for ordering element information; sending the second type of user input message to the server; receiving the information collection page sent by the server after identifying the second type of user input message , The information collection page is used to collect all the order element information; the information collection page is displayed.         The method according to item 1 of the patent application scope, wherein before acquiring the first type of user input message, the method further includes: acquiring a preset message; sending the preset message to the server; receiving the servo The information collection page sent by the device after identifying the preset message. The information collection page is used to collect all the order element information; the information collection page is displayed.         The method according to any one of claims 2 to 3, wherein the information collection page includes at least one piece of recommended information for ordering element information, and the recommended information for the ordering element information is based on Feature information is generated, and the feature information is used to indicate the personal characteristics of the user corresponding to the user account.         The method according to any one of claims 1 to 3, wherein the method further comprises: acquiring a third type of user input message, where the third type of user input message refers to information that does not carry order element information User input message; send the third type of user input message to the server; so that the server sends the third type of user input message to at least two smart chat systems to receive each of the smart A reply message sent by the chat system corresponding to the user input message of the third type, and according to the matching degree between each of the reply message and the user input message of the third type, it is determined to correspond to the third type Of users input the final reply message of the message; receive the final reply message sent by the server; display the final reply message.         The method according to item 1 of the patent application scope, wherein obtaining the first type of user input message includes: receiving a voice instruction, wherein the voice instruction is used to instruct to perform a target operation in a third-party application; according to the voice The instruction initiates an operation request to the server of the third-party application, where the operation request is used to request the server to perform the target operation; receiving target data sent by the server in response to the operation request, wherein, The target data is obtained by the server performing the target operation; displaying the target data.         The method according to item 6 of the patent application scope, wherein initiating an operation request to the server of the third-party application according to the voice instruction includes: extracting a keyword in the voice instruction; determining the keyword based on the keyword The server of the third-party application, wherein the keyword has an association relationship with the third-party application; generate the operation request according to the keyword; send the operation request to the server to request The server performs the target operation related to the keyword.         The method according to item 7 of the patent application scope, wherein generating the operation request according to the keyword includes: determining a communication protocol adopted by the server according to the server, wherein the communication agreement is a pre-agreed The communication protocol; generating the operation request according to the communication protocol and the keyword.         The method according to item 6 of the patent application scope, wherein initiating an operation request to the server of the third-party application according to the voice instruction includes: according to the voice instruction, to multiple services of multiple third-party applications The terminal initiates the operation request; receiving the target data sent by the server in response to the operation request includes: receiving a plurality of materials sent by the plurality of servers in response to the operation request; according to the information matching the operation request The preset rule filters out the target data from the plurality of data.         The method according to item 6 of the patent application scope, wherein displaying the target data includes: displaying the target data on a screen of the user terminal, wherein the user terminal is different from the third-party application; or in the The target material is played by voice on the user terminal.         An information providing method, comprising: receiving a first type of user input message sent by a user terminal, the first type of user input message refers to a user input message carrying all order element information, the order element information Refers to the necessary information required for ordering virtual resources online; obtaining virtual resources that match all the order element information; generating virtual resource information for ordering the virtual resources; sending the virtual resources to the client Information.         The method according to item 11 of the patent application scope, wherein before receiving the first type of user input message sent by the user terminal, the method further includes: sending an information collection page to the user terminal, the information collection page is used for Collect all the order element information mentioned above.         The method according to item 12 of the patent application scope, wherein before sending the information collection page to the user terminal, the method further includes: acquiring characteristic information of a user account logged in to the user terminal, and the characteristic information is used to indicate The personal characteristics of the user corresponding to the user account; generating at least one piece of recommended information of order element information according to the characteristic information of the user account; wherein, the information collection page includes recommended information of the order element information.         An information acquisition method, which includes: displaying a chat dialogue interface with an order server; acquiring a first type of user input message entered in the chat dialogue interface, the first type of user input message refers to carrying User input message with all the order element information, the order element information refers to the necessary information required to order virtual resources online; the first type of user input message is sent to the order server; the received virtual information is displayed Resource information, the virtual resource information is used to order online virtual resources that match all the order element information.         The method according to item 14 of the patent application scope, wherein the acquiring the first type of user input message input in the chat dialogue interface includes: acquiring all the information input in the chat dialogue interface in text form The first type of user input message; or, acquiring the first type of user input message input in the chat conversation interface in a voice form; or, acquiring the information input in the chat conversation interface information collection page Generating all the order element information; generating the first type of user input message carrying the all order element information.         An information acquisition device, the device includes: a first acquisition module for acquiring a first type of user input message, the first type of user input message refers to a user input message carrying all the order element information, The order element information refers to the necessary information required to order virtual resources online; the first sending module is used to send the first type of user input message to the server; the information receiving module is used to receive the servo The virtual resource information sent by the device after acquiring the virtual resources matching all the order element information, the virtual resource information is used to order online the virtual resources matching the all order element information.         The device according to item 16 of the patent application scope, wherein the first acquisition module includes: a first receiving unit for receiving a voice instruction, wherein the voice instruction is used to instruct execution of a target in a third-party application Operation; request unit, used to initiate an operation request to the server of the third-party application according to the voice instruction, wherein the operation request is used to request the server to perform the target operation; the second receiving unit, used After receiving the target data sent by the server in response to the operation request, wherein the target data is obtained by the server performing the target operation; a display unit is used to display the target data.         An information providing device, the device includes: a first receiving module for receiving a first type of user input message sent by a user terminal, the first type of user input message refers to carrying all the order element information The user inputs a message that the order element information refers to the necessary information required to order virtual resources online; the resource acquisition module is used to acquire virtual resources matching all the order element information; the information generation module is used to Generating virtual resource information for ordering the virtual resource; an information sending module for sending the virtual resource information to the user terminal.         An information acquisition device includes: an interface display module for displaying a chat dialogue interface with an order server; a first acquisition module for acquiring a first type of user input in the chat dialogue interface Input message, the first type of user input message refers to a user input message that carries all the order element information, and the order element information refers to the necessary information required to order virtual resources online; the first sending module uses Sending the first type of user input message to the order server; an information display module for displaying the received virtual resource information, the virtual resource information for online ordering and all the order element information Matching virtual resources.         An information acquisition system, the system includes: a client and a server; the client includes the information acquisition device according to claim 16; and the server includes the information provision device according to claim 18.         A storage medium in which a computer program is stored, wherein the computer program is configured to execute the method described in any one of patent application scopes 1 to 3, 6 to 10 when it is run.         An electronic device includes a memory and a processor, a computer program is stored in the memory, and the processor is configured to be executed by the computer program as in any one of patent application scopes 1 to 3, 6 to 10 The method.