TW201807631A - Goods exchange information processing method and apparatus - Google Patents

Abstract

A goods exchange information processing method and apparatus. The method comprises: a server receiving a goods exchange request for a first transaction order, and determining first user information, second user information and first data object information associated with the goods exchange request; performing credit right verification on the second user; and if verification is passed, according to the first data object information, creating a second transaction order, and providing second transaction order for a client of the first user so that the first user executes a goods delivery operation on the first data object according to the second transaction order. By means of the method, a fast goods exchange processing mode can be provided for a user with a better credit rating, a period of a goods exchange flow can be shortened, and the efficiency of the goods exchange flow can be improved.

Description

Exchange information processing method and device

The present invention relates to the technical field of data object information processing, in particular to a method and device for processing replacement information.

In the e-commerce trading platform system, it can include merchants or seller users (may be called first users, who can publish data objects they sell through this platform, and provide detailed information about data objects, etc.), consumer or buyer users (It may be called a second user, and can browse and purchase information of data objects published by a merchant or a seller user through a client or a web page). Buyer users can purchase their favorite data objects by placing orders online. If there is a corresponding physical product in the data object, the seller user can receive the corresponding order through the cooperative logistics delivery service provider, Relevant goods are delivered to the delivery address specified by the buyer user. After the buyer user receives the goods, if he finds that the size, color, and style of the goods are not suitable, he can request a replacement, such as replacing the M code A product with S code A product, red B product to white B product, etc.

In the prior art, if the buyer user needs to exchange the goods after receiving the goods, it is necessary to first negotiate with the seller user. After the agreement is reached, the buyer user applies for the exchange of goods through the operation options provided by the sales platform. The received goods (which can be referred to as "returned goods") are couriered to the seller user, and the seller user will only send the buyer after receiving the returned goods from the buyer user and confirming that the second sale is not affected The product that the user wants to exchange (the product can be called "replacement product") is couriered to the buyer user. This serial process causes the buyer user to receive the replacement product in about 5 to 7 days, or even Longer and less efficient throughout the exchange process.

In short, how to improve the efficiency of the replacement process becomes a technical problem that needs to be solved by those skilled in the art.

The invention provides a method and a device for processing exchange information, which can provide a fast exchange processing method for users with good credit, shorten the period of the exchange process, and improve the efficiency of the exchange process.

The present invention provides the following solution: a method for processing replacement information, comprising: a server receiving a replacement request for a first transaction order, and determining first user information, second user information, and first information associated with the replacement request Data object information; verify the credit authority of the second user; if the verification is successful, create a second transaction order according to the first data object information, and provide the second transaction order to the first user customer So that the first user performs a shipping operation on the first data object according to the second transaction order.

An exchange information processing method includes: The second user client receives a replacement request for the first transaction order; submits the replacement request to a server, so that the server determines the first user information and the second user information associated with the replacement request. And first data object information, and verifying the credit authority of the second user, if the verification is passed, a second transaction order is created according to the first data object information, and the second transaction order is provided to the A first user client, so that the first user performs a shipping operation on the first data object according to the second transaction order.

A method for processing replacement information includes: a first user client receives a replacement request for a first transaction order, and provides an operation option for agreeing to the replacement; when the operation instruction is received through the operation, a request is sent to the servo The server sends a notification message, so that the server determines the first user information, the second user information, and the first data object information associated with the replacement request, and performs credit authorization verification on the second user. Creating a second transaction order based on the first data object information and returning the second transaction order; receiving the second transaction order to execute the first data object according to the second transaction order Shipping operation.

An exchange information processing device, which is applied to a server and includes: an information determination unit for receiving a replacement request for a first transaction order, and determining first user information and a second user associated with the replacement request Information and information of the first data object; a credit authority verification unit for verifying the credit authority of the second user; an order creation unit for verifying the credit authority of the second user according to the first data object Information creates a second transaction order and provides the second transaction order to the first user client, so that the first user performs a shipping operation on the first data object according to the second transaction order .

A replacement information processing device applied to a second user client includes: a replacement request receiving unit for receiving a replacement request issued for a first transaction order; and a request submission unit for submitting the replacement request To the server, so that the server determines the first user information, the second user information, and the first data object information associated with the replacement request, and performs credit authorization verification on the second user. Create a second transaction order according to the first data object information, and provide the second transaction order to the first user client, so that the first user can A data object performs a shipping operation.

A replacement information processing device applied to a first user client includes: a replacement request receiving unit for receiving a replacement request issued for a first transaction order, and providing an operation option for agreeing to a replacement; a notification unit For receiving an operation instruction through the operation selection When sending a notification message to the server, so that the server determines the first user information, the second user information, and the first data object information associated with the replacement request, and performs credit authorization verification on the second user, If the verification is passed, a second transaction order is created according to the first data object information, and the second transaction order is returned; an order receiving unit is configured to receive the second transaction order, so as to An order to perform a shipping operation on the first data object.

According to the specific embodiment provided by the present invention, the present invention discloses the following technical effects: Through the embodiment of the present invention, the server can receive the replacement request for the first transaction order submitted by the second user client and determine the replacement request. The associated information (which may include the first user information, the second user information, and the first data object information) can be created based on the first data object information if the credit right of the second user is verified. The two transaction orders are provided to the first user client so that the first user can perform a shipping operation on the first data object according to the newly created second transaction order. In this way, a quick exchange method can be provided. For some buyers with good credit needs to exchange, the server can create a new transaction order based on the first data object information associated with the exchange request and provide it to The seller user, the seller user can send the first data object accordingly, instead of waiting for the second data object returned by the buyer user to ship, so that the buyer user can be shortened to receive the first data object. The cycle of the object, thereby shortening the cycle of the entire replacement process and improving the efficiency of the replacement process.

Of course, it is not necessary for any product of the present invention to achieve all the advantages described above at the same time.

10‧‧‧Server

20‧‧‧First user client

30‧‧‧Second User Client

701‧‧‧Information determination unit

702‧‧‧Credit authority verification unit

703‧‧‧Order creation unit

801‧‧‧ exchange request receiving unit

802‧‧‧ Request submission unit

901‧‧‧ exchange request receiving unit

902‧‧‧Notification Unit

903‧‧‧Order receiving unit

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the embodiments are briefly introduced below. Obviously, the drawings in the following description are only some implementations of the present invention. For example, for those of ordinary skill in the art, other schemes can be obtained according to these schemes without paying creative labor.

1 is a block diagram of a system provided by an embodiment of the present invention; FIG. 2 is a flowchart of a first method provided by an embodiment of the present invention; FIG. 3 is an exemplary flowchart provided by an embodiment of the present invention; and FIG. 4 is an embodiment of the present invention Schematic diagram of the direction of payment transfer in the provided exemplary process; Figure 5 is a flowchart of a second method provided by an embodiment of the present invention; Figure 6 is a flowchart of a third method provided by an embodiment of the present invention; and Figure 7 is an embodiment of the present invention A schematic diagram of a first device provided; FIG. 8 is a schematic diagram of a second device provided by an embodiment of the present invention; and FIG. 9 is a schematic diagram of a third device provided by an embodiment of the present invention.

In the following, the technical solutions in the embodiments of the present invention will be clearly and completely described in combination with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, but not all of the embodiments. base The embodiments in the present invention and all other embodiments obtained by those skilled in the art belong to the protection scope of the present invention.

Referring to FIG. 1, an embodiment of the present invention provides an exchange information processing system, which includes a server 10 of a trading platform, a first user (for example, a merchant user, a seller user, etc.) client 20 and a second user (for example, Buyer user, consumer user, etc.) client 30, server 10 may receive a replacement request for a first transaction order submitted by a second user client 30 and determine information associated with the replacement request (which may include the first User information, second user information, first data object information, etc.) In the case that the credit authority of the second user is verified, a second transaction order may be created according to the first data object information and provided to the first A user client 20. In this way, a fast exchange method can be provided, that is, for some second users with good credit, if they are not satisfied with a certain data object (such as the second data object) and need to exchange (such as When changing to the first data object), the server can create a new transaction order and provide it to the first user according to the information of the first data object associated in the exchange request, and the first user can make a first transaction order based on the new transaction order. The data object is delivered instead of waiting for the second data object returned by the second user to be shipped. This can shorten the period for the second user to receive the first data object, thereby shortening the cycle of the entire replacement process. To improve the efficiency of the replacement process.

The specific implementation is described in detail below.

Example one

Referring to FIG. 2, an embodiment of the present invention first provides A replacement information processing method, the method may include the following steps:

S101: The server receives a replacement request for a first transaction order, and determines first user information, second user information, and first data object information associated with the replacement request.

After the second user selects a certain data object (in practical applications, the data object can correspond to the commodity object, service, etc. in the e-commerce trading platform) and triggers a purchase operation, the server can generate a corresponding transaction order .

Based on this kind of transaction order, the server can usually provide the second user with a variety of operation options according to different conditions at the exchange, such as canceling the order (such as can be provided within a preset time period after the order is generated), confirming the receipt Goods (such as can be provided after the first user has performed the shipping operation), returns (such as can be provided after the first user has performed the shipping operation), exchange (such as can be provided after the first user has performed the shipping operation) ), Evaluation (for example, it can be provided after the second user has performed the confirmation receipt operation) and other operation options. Correspondingly, the second user may initiate a corresponding request by operating the above operation options, and the client of the second user may submit the request to the server. For example, the second user may receive a request from the first user. After the second data object associated with the first transaction order, a replacement request for the first transaction order is initiated through the "replacement" operation option. The second user client can submit the replacement request to the server, and the server can The replacement request message is provided to the first user client so that the first user can perform related operations.

In practical applications, when the second user initiates a replacement request through the "replacement" operation option, an operation option to fill in the relevant information of the replacement request can also be provided. Items, such as the name of the replacement item, the reason for the replacement, the replacement description, the pick-up address, etc., in order to collect information about the replacement request and submit it to the server. The server can also send the replacement request first To the first user associated with the first transaction order.

After receiving the exchange request information, the first user has the right to decide whether to agree to the exchange request. In specific implementation, the server can provide the first user with operations such as "agree to exchange", "disagree to exchange" Option, the first user can send a notification message of consent to exchange or disagreement through the "agree to exchange" or "disagree to exchange" operation option.

After the first user clicks the "Agree to Replace" operation option, the first user client can submit a notification of consent to the exchange to the server. Next, the server can send information based on the first transaction order and the relevant information about the exchange request. Determine the first user information (for example, including the first user identification, the first user's delivery address, etc.), the second user information (the second user identification, the second user's delivery address, etc.) associated with the replacement request, and the first A data object information (such as the first data object name, specifications, resource information, etc.).

It should be noted that, in practical applications, it can be set to provide exchange services only for the same amount of data objects, because there is no difference between the two related data objects, in order to avoid the exchange process to the platform, the first user or The second user brings economic losses.

For example, one case is that, for the same data object SPU (Standard Product Unit, standardized product unit), the goods are exchanged between the same or different SKUs (Stock Keeping Units). For example, the second user purchases cup A, and after receiving cup A, he finds Cup A is defective. If you want to replace another cup A, you can initiate a replacement request. Or, the second user purchases the white cup A and receives the cup A, but finds that the color is not ideal. If you have other colors and the same amount, you can initiate a replacement request.

Another situation is that for different data objects of the same amount, for example, the data objects sold by the first user include cup B and plate C, and both are equal data objects. After the second user purchases and receives cup B, he wants to To change to plate C, a replacement request can be initiated. Because the two data objects involved in the replacement process are equal, there is no difference, so that it can ensure that the replacement process will not cause economic loss to the first user and the second user.

Of course, it can also be set to provide exchange services for unequal data objects. In this case, the first user and the second user need to agree on the difference between the two data objects involved in the exchange process. Then return the goods to avoid the economic loss caused by the difference to the first user or the second user.

S102: Perform credit authority verification on the second user.

In specific implementation, credit right verification of the second user may be implemented in multiple ways. For example, in one implementation manner, the credit value of the second user may be stored in a database of the server in advance, and it may be determined whether the current credit value of the second user is greater than a certain threshold, and if yes, the credit authority verification is passed. For example, on the Alipay platform, it is possible to obtain the "sesame credit" information associated with the Alipay account of the second user, and also to obtain the credit information provided by the "ant huahua" for the second user, and so on. In addition, users with high creditworthiness can also be stored in the database of the server in advance. Of the second user set to determine whether the current second user belongs to the set, and if so, the credit authority verification is passed.

In addition, in specific implementation, the resource information of the first data object and the credit limit information of the second user may be determined first. In practical applications, the resource information may be information such as the price of the first data object. Specifically, the credit information of the second user may be divided into different levels, and different credit lines are granted to different levels. For example, the higher the credit level, the higher the credit line. In other words, if a second user belongs to a user with good credit but has a lower credit rating, the corresponding credit limit will also be lower. For example, when the credit limit is lower than the resource information associated with the current transaction order, at this time, The second user may not be provided with a quick return method, and the second user may negotiate and exchange with the first user through a traditional exchange method.

In specific implementation, the server can also divide users with better credit into different credit levels in advance. For example, different interval thresholds can be set for each level. After calculating the credit value of each second user, it can be based on This interval threshold is divided into the corresponding credit rating. In addition, the correspondence between the credit level and the credit limit can also be stored in the database of the server in advance, such as 100 yuan for the first level, 200 yuan for the second level, and 300 yuan for the third level.

Based on this, it can be determined whether the credit limit information of the second user is greater than the resource information of the first data object, and whether at least the credit authority verification is passed is determined based on at least the determination result.

In practical applications, the credit limit information of the second user may be determined If it is greater than the price of the first data object, if the judgment result is greater than, the credit authority verification is passed, and if the judgment result is less than, the credit authority verification is not passed.

For example, if the current second user ’s credit rating is level two and the corresponding credit limit is 200 yuan, and the price of the first data object in the current transaction order is 120 yuan, then it can be determined that the current second user's credit limit information is greater than the first The price of the data object is verified by the credit authority.

In addition, in order to prevent the second user from abusing the return function, the number of times that the same second user requests replacements within a recent period of time may be limited to avoid frequent replacements by the same second user in a short period of time. Specifically, on the premise that the current second user's credit limit is greater than the resource information of the first data object, the current second user can further initiate the second user's initiative within a preset time period (for example, in the last half month, etc.). The number of replacement requests is counted. If the statistical result is less than a preset threshold (for example, the preset threshold is twice), the credit authority verification is passed.

S103. If the verification is passed, a second transaction order is created according to the first data object information, and the second transaction order is provided to the first user client, so that the first user according to the second A transaction order, performing a shipping operation on the first data object.

If the current second user's credit is good, a second transaction order can be created according to the first data object name, specifications, resource information, etc. and provided to the first user client, and the first user can be based on the second transaction The order performs a shipping operation on the first data object without waiting for receiving the second data object associated with the first transaction order returned by the second user before issuing In this way, the period for the buyer and user to receive the first data object can be shortened, thereby shortening the cycle of the entire exchange process and improving the efficiency of the exchange process. Of course, if the current second user's credit is not good, you can use traditional The return route is negotiated with the first user for replacement.

In this embodiment, in order to ensure the interests of the first user and avoid the concerns about the delivery of the "zero yuan order" to the first user, the second transaction order can be further determined and exchanged after the second transaction order is created. Request the resource information of the first data object associated with the cargo request, and then perform a resource advance operation on the second transaction order. In order to realize the advancement process, the platform can also set up an advance account in advance, and a certain amount (such as 300,000 yuan) can be pre-stored in the advance account to use the advance account to perform advance operations when resources are required to be advanced . In this way, after the second transaction order is created, the advance account can be used to advance the amount of the first product associated with the second transaction order, for example, the corresponding resource information can be transferred to the corresponding first User-linked collection account.

Or, in some platforms, during the normal transaction between the first user and the second user, the platform party also provides an intermediate account (for example, a secured account under the Alipay platform, etc.). When the second user pays for an order, The corresponding resource information will first be transferred to the intermediate account, wait for the first user to ship, and when the second user confirms receipt of the goods, then transfer the resource information from the intermediate account to the receiving account of the first user, so that the first Both a user and a second user can perform payment and shipping operations with greater confidence. In the embodiment of the present invention, in the case where an intermediate account exists in the platform, the resource information for advance payment may be first transferred to such an intermediate account, and the first user may be transferred to the first user. The client provides a first notification message of successful payment, so that the first user performs a shipping operation on the first data object after receiving the second transaction order and the first notification information. Subsequently, when the first user confirms that the first data object returned by the second user is received, the part of the advanced resource information is transferred from the intermediate account to the account of the first user. In this way, the system can advance the transaction order created by the exchange operation through the advance account, so as to avoid the situation where the first user is worried about whether the associated resources can be received in time after receiving the "zero yuan order" , Can ensure the first user's economic benefits, and can prompt the first user to perform the shipping operation in a timely manner after receiving the relevant transaction order and payment success message, thereby ensuring that the second user can receive the first data object as soon as possible, shortening the entire Replacement cycle. Further, the security and reliability of resource information turnover are further ensured through the transfer of intermediate accounts.

In specific implementation, when the newly created second transaction order is provided to the first user client, multiple operation options may also be provided. For example, because the second transaction order is created based on the second user's return request, for the first user, in addition to shipping the second data object according to the second transaction order, the second user will also receive a second The original first data object returned by the user. Therefore, during the process of displaying the second transaction order information in the client of the first user, an operation option for performing “confirmation of receipt” can also be provided, and the first user receives the first data returned by the second user When the object is confirmed, after confirming that it is correct, you can also use this operation option to submit a second notification message to the server to confirm receipt. The server may transfer the resource information advanced for the second transaction order saved in the intermediate account to the account associated with the first user according to the second notification message. In other words, when the After a user receives the returned second data object, the server may transfer the resource information previously paid for the second transaction order from the intermediate account to the account associated with the first user.

In addition, if the platform provides an intermediate account, the resource information paid by the second user client for the first transaction order will also be temporarily stored in the intermediate account, that is, when the second user An exchange order is issued for a replacement order. After the platform has created a second transaction order and advanced resources, the resource information previously paid by the second user for the first order, and the resource information advanced by the platform for the second transaction order at this time, Currently, they are temporarily stored in the intermediate account. Therefore, when the first user confirms that the second data object returned by the second user is received, in addition to transferring the resource information associated with the second transaction order from the intermediate account to the account associated with the first user, the first user can also transfer the first data object. The resource information associated with the transaction order is returned from the intermediate account to the account associated with the second user. Then, the resource information associated with the second transaction order may also be transferred from the account associated with the second user to the advance account to ensure the balance between the advance resource and the return of resources in the advance account. In this way, after the replacement process is completed, the resource information paid by the second user for the first transaction order is returned to the second user, and the resource information paid by the platform for the second transaction order is transferred to the account associated with the first user. The second user transfers the resources advanced by the platform to the platform's advance account. In this way, in fact, the fund advance account has reached the balance of payments, the first user receives the due resource information, and the second user pays the corresponding resource information in order to obtain the specific data object.

Among them, in the specific implementation, the second transaction order is associated with Resource information, when transferring from the account associated with the second user to the fund advance account, there may be multiple ways, for example, one of the ways may be that the platform sends a message to the second user client, and the second user client Receive the message and transfer the corresponding resource information from your account to the platform's fund advance account. Of course, in the above process, there are many operations that the second user needs to perform, including entering a password, confirming, and so on. For this reason, in the embodiment of the present invention, a “deduction” can also be implemented by the platform side, that is, when the second user client is required to transfer the corresponding resource information to the platform fund advance account, it can also The platform side directly performs the above-mentioned transfer operation without the need for the second user to perform operations such as entering a password and confirmation. Of course, in this manner, the withholding permission information of the second user can also be obtained in advance.

Specifically, in order to obtain the withholding license information of the second user, the server may provide the second user with an operation option for signing a preset withholding agreement, and the second user may sign the withholding agreement through the operation option. In the case where the second user has signed a withholding agreement, the second user's withholding permission information is obtained, and the server can directly perform the above-mentioned withholding operation, and after performing the withholding operation, provide the second user with relevant information. Notification message. This method can reduce the user's operation steps, is more convenient for the user to operate, and will be more secure for the system, avoiding situations where the second user forgets to pay or waits a long time to pay, etc., to ensure the return of funds in the fund advance account Timeliness.

Since the second user needs to return the second data object associated with the first transaction order to the first user during the exchange process, in the prior art, the second user usually needs to contact the logistics service provider to perform the related process. Should be delivered by express and other operations. In the embodiment of the present invention, in order to facilitate the return of the data object by the second user, the logistics distribution route of the returned second data object associated with the first transaction order and the first data object associated with the second transaction order may be performed. Reasonable planning to make more reasonable use of logistics and distribution resources. In specific implementation, the server may also provide an operation option such as "delivery" to the second transaction order. For the second transaction order, the first user may issue the first The third notification message that the second transaction order has been shipped, and the first user client may submit the third notification message to the server. In addition, the server can also submit the information of the logistics service provider selected at the time of shipment to the server. Specifically, the server can provide the first user with an operation option for shipping logistics information, and the first user can use this operation option Fill out the shipping logistics information (such as the name of the logistics company, the logistics order number, etc.) and submit the shipping logistics information to the server.

In the above manner, the server can receive the third notification message submitted by the first user client for the second transaction order that has been shipped, and can determine the logistics service provider information (such as the name of the logistics company) that performs the delivery task. , Logistics order number, etc.).

Then, the first address information associated with the first user and the second address information associated with the second user may be further extracted from the first user information and the second user information determined in S101.

Next, the service coverage information of each service type of the logistics service provider (for example, including the coverage of providing pickup services, the coverage of providing delivery services, etc.) can be judged according to the service coverage information of the logistics service provider stored in the server in advance. Whether the logistics service provider can provide a pickup service at the second address and a delivery service at the first address.

In a case where it is determined that the logistics service provider can provide a pickup service at the second address and a delivery service at the first address, the logistics order associated with the second transaction order may be marked, So that the delivery server can, according to the mark, when the first data object is delivered to the second address, perform a pickup operation on the second data object that the second user needs to return and deliver to the first address. In this way, the second data object that needs to be returned can be returned without the second user's own selection and contacting the logistics resource service provider, which reduces the number of operation steps for the second user and improves the user experience.

In specific implementation, the delivery servicer may install an application program (App) through the terminal device, the application program may be provided by the logistics service provider to which it belongs, or it may be provided by the e-commerce platform. Through this application, the delivery server can perform operations such as “rush order”, that is, when the system issues a new delivery task, the delivery server can receive the corresponding notification through this application and can receive the corresponding The dispatch task, after receiving the dispatch task, the detailed information of the corresponding logistics order can be sent to the terminal device of the dispatch server, and the dispatch server can dispatch accordingly.

Among them, if it is a delivery service client provided by a logistics service provider, the platform can provide an SDK (Software Development Kit) to the logistics service provider, so that the logistics distribution service provider can receive notifications from the platform And carry out the corresponding logistics orders Marking, the delivery service can obtain the marked logistics order in time by viewing the logistics order by using the logistics distribution application, and execute the matching distribution task.

If it is a delivery server client provided by the platform, the server of the platform can directly mark the logistics order associated with the second transaction order, and the delivery server client can send it when it receives the corresponding delivery task. Know in time whether the corresponding logistics order is a marked logistics order and perform a matching distribution task.

In addition, the first user identification information, the second user identification information, the first address information, and the second address information may also be provided to the logistics service provider, so that the logistics service provider is targeted for the second data object. The delivery operation provided generates electronic recipient and sender information and prints it on the "courier note". Among them, when generating recipient and sender information, since the second data object is returned by the second user to the first user, the name, second geological information, and contact information of the second user can be used as The sender information, correspondingly, the first user's name, first geological information, contact information, etc., as the recipient information. In this way, when the delivery server sends the first data object to the second address of the second user, the second user can directly return the second data object to be returned to the current delivery server without having to manually fill in " Express delivery note ", the delivery service can paste the printed express delivery note to the package after packaging the second data object, and can send the" customer coupon "of the express delivery note to the second user for distribution. Goods receipt.

In order to better understand the embodiments of the present invention, a specific application The examples in use are described in detail.

Referring to FIG. 3, in this example, the “Taobao” sales platform is used as an example for introduction. In this platform, there is an “Taobao” intermediate account. In this case, the specific processing flow may include: First, it may be done in advance Withholding authorization for honest users, that is, with the user's consent in advance, the platform can directly perform withholding when refunds are subsequently processed, without the user having to perform confirmation operations such as entering a password. When a consumer applies for a replacement, the seller can first send it to the seller for review. After the seller user has passed the review, the platform can determine whether the current consumer is an honest user. If not, they can follow the normal replacement process, that is, wait until After the seller user receives the goods returned by the buyer, he re-delivers the goods. And if the current consumer is an honest user, the platform can advance the funds to the seller user and generate a new order, so that the seller can perform the shipping operation according to the new order. When the small courier (ie, the courier) delivers the goods to the buyer for the new order, he can retrieve the goods that need to be returned in person. In other words, for buyers, they can receive new products first and return the previously received products at the same time, greatly reducing the waiting time. After the small clerk has no objection to the acceptance of the returned goods, he can notify the platform, so that the platform can perform the subsequent refund deduction and other related operations. If there is an objection, it can be negotiated with the buyer user, and if no agreement can be reached, the platform can intervene in the judgment.

In the above process, the transfer of payment involves multiple accounts such as buyer account, seller account, intermediate account, platform account (that is, advance account). At each stage of the process, the transfer direction of the payment can be shown in Figure 4. :

First transfer: When a buyer user first generates an order, the buyer The user can pay the purchase price1 from the buyer's account to the intermediate account. Before the buyer user performs the "confirm receipt" operation, or before the system agreed time (usually longer, such as 10 days, etc.) arrives, this part of the payment will be It has been temporarily retained in the intermediate account.

Second transfer: In the embodiment of the present invention, the user may need to exchange the goods after receiving the goods from the seller. At this time, the buyer user may temporarily not click the "confirm receipt" button, but initiate a replacement request first. . In the case where the seller agrees to exchange the goods, and the platform determines that the current user is an honest user, a new order can be generated, and the payment 2 of the new order is transferred from the platform account to the intermediate account, that is, the advance account is performed for the new order payment.

The third transfer: After the seller re-ships and the buyer user receives the goods, the "confirm receipt" operation can be performed based on the original order (that is, for the buyer user, the new order can be transparent , The platform can record the relationship between the original main order and the new order generated during the exchange). At this time, the payment 1 previously paid by the buyer's account can be returned from the intermediate account to the buyer's account.

Fourth transfer: Because the advance account was previously used to advance the new order, the platform can deduct the payment from the buyer account to the platform account after the payment 1 is returned to the buyer account.

Fifth transfer: The platform transfers the previous payment 2 for the new order from the intermediate account to the seller's account.

It can be seen that, through the method of the embodiment of the present invention, the payment for the buyer's account is finally realized, and the seller's account also receives the payment. The advance payment was performed on the platform's advance account, but was subsequently repaid by means of deduction. As a result, the overall balance between the various accounts is achieved.

It should be noted that the above-mentioned FIG. 3 and FIG. 4 are only introduced as examples, and should not be regarded as limiting the protection scope of the present invention.

In short, according to the embodiment of the present invention, a quick exchange method can be provided. When some second users with good credit need to exchange, the server can create a new one according to the first data object information associated with the exchange request. The transaction order is provided to the first user, and the first user can ship the first data object accordingly, instead of waiting to receive the second data object returned by the second user before shipping, so that the The cycle for the two users to receive the first data object shortens the cycle of the entire replacement process and improves the efficiency of the replacement process.

Example two

The second embodiment mainly provides a method for processing replacement information from the perspective of the second user client. Referring to FIG. 5, the method may include the following steps: S501: The second user client receives a replacement for the first transaction order. Request; S302: submit the replacement request to a server, so that the server determines the first user information, the second user information, and the first data object information associated with the replacement request, and sends the second user information The user performs credit authority verification. If the verification is passed, a second transaction order is created according to the first data object information, and the second transaction order is provided to the first user client so that the first user can The second transaction order The first data object performs a shipping operation.

This second embodiment corresponds to the first embodiment, but the description angles are different. Therefore, reference may be made to the description of the first embodiment, and details are not described herein again.

Example three

The third embodiment mainly provides a method for processing replacement information from the perspective of the first user client. Referring to FIG. 6, the method may include the following steps: S601: The first user client receives a replacement for a first transaction order. Request and provide an operation option for agreeing to a replacement; S602: When an operation instruction is received through the operation selection, a notification message is sent to the server so that the server determines the first user information associated with the replacement request , The second user information and the first data object information, and verify the credit authority of the second user. If the verification is passed, a second transaction order is created according to the first data object information, and the second transaction is performed. Order return; S603: Receive the second transaction order, so as to perform a shipping operation on the first data object according to the second transaction order.

In specific implementation, the first user client may also receive a notification message sent by a server that has advanced resource information for the second transaction order, so as to perform a shipping operation on the first data object according to the notification message. Wherein, the resource information of the advance may be stored in a preset intermediate account, and at this time, the second transaction order may only be provided for performing confirmation of receipt. An operation option of the cargo operation, so that when a second data object associated with the first transaction order is received, a notification message for confirming receipt is submitted through the operation option, and the notification message is submitted to the server so that the server And transferring the resource information associated with the second transaction order from the intermediate account to the account associated with the first user.

This third embodiment corresponds to the first embodiment, but the description angles are different. Therefore, reference may be made to the description of the first embodiment, and details are not described herein again.

Corresponding to the replacement information processing method provided in the foregoing first embodiment, an embodiment of the present invention further provides a replacement information processing device, which is applied to a server. Referring to FIG. 7, the device may include: an information determination unit 701 For receiving a replacement request for a first transaction order, and determining first user information, second user information, and first data object information associated with the replacement request; a credit authority verification unit 702 is configured for the The second user performs credit authority verification; an order creation unit 703 is configured to create a second transaction order according to the first data object information when the credit authority verification of the second user passes, and provide the second transaction order to The first user client, so that the first user performs a shipping operation on the first data object according to the second transaction order.

In addition, the device further includes: a resource information determining unit, configured to determine resource information of the first data object; The resource advancement unit is configured to perform a resource advancement operation on the second transaction order by using a preset advancement account, so that after receiving the second transaction order and payment success information, the first user A data object performs a shipping operation.

In specific implementation, the resource advancement unit is specifically configured to: transfer the corresponding resource information to a preset intermediate account, and provide the first user client with a first notification message of successful payment.

Further, the device further includes: a resource transfer unit, configured to, when receiving a second notification message submitted by the first user client and having received the returned second data object, remove the corresponding resource information from The intermediate account is transferred to an account associated with the first user.

In practical applications, the resource information paid by the second user client for the first transaction order is temporarily stored in the intermediate account. When the second notification message is received, the resource transfer unit is further configured to: Returning the resource information associated with the first transaction order from the intermediate account to the account associated with the second user; returning the resource information associated with the second transaction order from the account associated with the second user Transfer to the advance account.

Further, the device further includes: a permission information obtaining unit, configured to obtain all the resource information associated with the second transaction order from the account associated with the second user to the fund advance account. Describes the transfer permission information of the second user.

In specific implementation, the device further includes: a logistics service provider information determination unit, configured to receive a third notification message submitted by the first user client for the second transaction order that has been shipped, and determine Information of a logistics service provider who performs a delivery task; an address information determination unit for determining the first address information associated with the first user and a second address information associated with the second user; a judgment unit for pre-saving The service coverage information of each service type of the logistics service provider to determine whether the logistics service provider can provide pickup services at the second address and delivery services at the first address; When the judgment result of the judgment unit is yes, mark the logistics order associated with the second transaction order, so that when the delivery server dispatches the first goods corresponding to the first data object to the second address , Performing a pick-up operation on the second product to be returned by the second user, and delivering the second product to the first address.

Optionally, the device further includes: an information providing unit, configured to provide the first user identification information, the second user identification information, the first address information, and the second address information to the logistics service provider, so that The logistics service provider generates and prints electronic version recipient and sender information for the distribution operation provided for the second product.

In specific implementation, the credit authority verification unit is specifically configured to determine resource information of the first data object and credit limit information of the second user; Judging whether the credit limit information of the second user is greater than the resource information of the first data object; and at least determining whether to pass the verification according to the judgment result.

Further, the credit authority verification unit is further specifically configured to: if the result of the judgment is yes, and the number of replacement requests initiated by the second user within a preset time period is less than a preset threshold, the verification passes .

Corresponding to the second embodiment, an embodiment of the present invention further provides a replacement information processing device, which is applied to a second user client. Referring to FIG. 8, it may specifically include: a replacement request receiving unit 801 for receiving A replacement request issued by a first transaction order; a request submission unit 802, configured to submit the replacement request to a server, so that the server determines first user information and second user information associated with the replacement request And first data object information, and verifying the credit authority of the second user, if the verification is passed, a second transaction order is created according to the first data object information, and the second transaction order is provided to the A first user client, so that the first user performs a shipping operation on the first data object according to the second transaction order.

Corresponding to the three phases of the embodiment, the embodiment of the present invention also provides a replacement information processing device, which is applied to the first user client. Referring to FIG. 9, it may specifically include: a replacement request receiving unit 901 for receiving A replacement request issued by the first transaction order, and provides an operation option for agreeing to the replacement; a notification unit 902, configured to receive an operation instruction through the operation selection Send a notification message to the server, so that the server determines the first user information, the second user information, and the first data object information associated with the replacement request, and performs credit authorization verification on the second user If the verification is passed, a second transaction order is created according to the first data object information, and the second transaction order is returned; an order receiving unit 903 is configured to receive the second transaction order, so that Two transaction orders, performing a shipping operation on the first data object.

In short, according to the embodiment of the present invention, a fast exchange method can be provided. When some buyers with good credit need to exchange, the server can create a new one according to the first data object information associated with the exchange request. The transaction order is provided to the seller user, and the seller user can ship the first data object accordingly, instead of waiting to receive the second data object returned by the buyer user before sending the goods, which can shorten the buyer user The cycle of receiving the first data object shortens the cycle of the entire replacement process and improves the efficiency of the replacement process.

It can be known from the description of the foregoing embodiments that those skilled in the art can clearly understand that the present invention can be implemented by means of software plus a necessary universal hardware platform. Based on such an understanding, the technical solution of the present invention essentially or part that contributes to the existing technology can be embodied in the form of a software product. The computer software product can be stored in a storage medium, such as ROM / RAM, magnetic disk, Optical discs, etc., include instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the embodiments described in various embodiments or parts of the embodiments of the present invention. method.

Each embodiment in this specification is described in a progressive manner, and the same or similar parts between the various embodiments can be referred to each other. Each embodiment focuses on the differences from other embodiments. In particular, for a system or a system embodiment, since it is basically similar to the method embodiment, it is described relatively simply. For the relevant part, refer to the description of the method embodiment. The system and system embodiments described above are only schematic, wherein the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, It can be located in one place or distributed across multiple network units. Some or all of the modules may be selected according to actual needs to achieve the objective of the solution of this embodiment. Those of ordinary skill in the art can understand and implement without creative efforts.

The method and device for processing the replacement information provided by the present invention have been described in detail above. The specific examples are used herein to explain the principle and implementation of the present invention. The description of the above embodiments is only used to help understand the present invention. The method and its core ideas; at the same time, for those of ordinary skill in the art, according to the ideas of the present invention, there will be changes in the specific implementation and application scope. In summary, the content of this specification should not be construed as a limitation on the present invention.

Claims (16)

A method for processing replacement information, comprising: a server receiving a replacement request for a first transaction order, and determining first user information, second user information, and first data object information associated with the replacement request Verify the credit authority of the second user; if the verification is successful, create a second transaction order according to the first data object information, and provide the second transaction order to the first user client so that The first user performs a shipping operation on the first data object according to the second transaction order. The method according to claim 1, wherein after the creation of the second transaction order, the method further comprises: determining resource information of the first data object; using a preset advance account to execute resources on the second transaction order Advance payment operation, so that after receiving the second transaction order and payment success information, the first user performs a shipping operation on the first data object. The method according to claim 2, wherein the performing a resource advance operation on the second transaction order by using a preset advance account comprises: transferring corresponding resource information to a preset intermediate account, and sending the The first user client provides a first notification message of successful payment. The method according to claim 3, wherein the method further comprises: upon receiving the second notification message submitted by the first user client and having received the returned second data object, corresponding the first data object The resource information of the transfer from the intermediate account to the account associated with the first user. The method according to claim 4, wherein the resource information paid by the second user client for the first transaction order is temporarily stored in the intermediate account, and when the second notification message is received, the method The method further includes: returning the resource information associated with the first transaction order from the intermediate account to the account associated with the second user; associating the resource information associated with the second transaction order with the second user The account was transferred to the fund advance account. The method according to claim 1, further comprising: receiving a third notification message submitted by the first user client that the second transaction order has been shipped, and determining a logistics service provider that performs a delivery task Party information; determining the first address information associated with the first user and the second address information associated with the second user; judging the logistics service provision based on the service coverage information of each service type of the logistics service provider that is pre-stored Whether the party can provide a pickup service at the second address and a delivery service at the first address; if so, perform the logistics order associated with the second transaction order Mark so that when the delivery server delivers the first data object to the second address, it performs a pick-up operation on the second data object that the second user needs to return, and delivers to the first address. The method according to claim 6, further comprising: providing the first user identification information, the second user identification information, the first address information, and the second address information to the logistics service provider, so that the logistics service The provider generates and prints the electronic recipient and sender information for the distribution operation provided for the second data object. The method according to any one of claims 1 to 7, wherein the verifying the credit authority of the second user comprises: determining resource information of the first data object and the credit of the second user Quota information; judging whether the credit limit information of the second user is greater than the resource information of the first data object; and at least determining whether to pass the verification according to the judgment result. The method according to claim 8, wherein the determining whether to pass the verification at least according to the judgment result includes: if the result of the judgment is yes, and the second user initiates a change within a preset time period. If the number of cargo requests is less than the preset threshold, the verification is passed. A method for processing exchange information is characterized in that it includes: The second user client receives a replacement request for the first transaction order; submits the replacement request to a server, so that the server determines the first user information and the second user information associated with the replacement request. And first data object information, and verifying the credit authority of the second user, if the verification is passed, a second transaction order is created according to the first data object information, and the second transaction order is provided to the A first user client, so that the first user performs a shipping operation on the first data object according to the second transaction order. A method for processing replacement information, comprising: a first user client receiving a replacement request for a first transaction order, and providing an operation option for agreeing to the replacement; and receiving an operation instruction through the operation selection When sending a notification message to the server, so that the server determines the first user information, the second user information, and the first data object information associated with the replacement request, and performs credit authorization verification on the second user, If the verification is passed, a second transaction order is created according to the information of the first data object, and the second transaction order is returned; the second transaction order is received, so that the first transaction object is processed according to the second transaction order. A data object performs a shipping operation. The method according to claim 11, further comprising: receiving a resource resource advance for the second transaction order sent by the server To send a notification message to perform a shipping operation on the first data object according to the notification message. The method according to claim 12, wherein the advanced resource information is stored in a preset intermediate account, and the method further includes: providing, in the second transaction order, only an operation for performing a confirmation receipt operation Option, so that when a second data object associated with the first transaction order is received, a notification message for confirming receipt is submitted through the operation option; the notification message is submitted to the server, so that the server from the middle The account transfers the resource information associated with the second transaction order into the account associated with the first user. An exchange information processing device, characterized in that the device is applied to a server and includes: an information determination unit for receiving a replacement request for a first transaction order, and determining first user information associated with the replacement request The second user information and the first data object information; a credit authority verification unit for verifying the credit authority of the second user; an order creation unit for obtaining the credit authority verification of the second user according to the The first data object information creates a second transaction order, and provides the second transaction order to the first user client, so that the first user can process the first data object according to the second transaction order. Perform the shipping operation. An exchange information processing device, which is characterized in that it is applied to a second user client and includes: an exchange request receiving unit for receiving an exchange request for a first transaction order; and a request submission unit for transmitting the exchange request The replacement request is submitted to a server, so that the server determines the first user information, the second user information, and the first data object information associated with the replacement request, and performs credit authorization verification on the second user. If the verification is successful, a second transaction order is created according to the first data object information, and the second transaction order is provided to the first user client, so that the first user is based on the second transaction order. Performing a shipping operation on the first data object. An exchange information processing device, which is characterized in that it is applied to a first user client and includes: an exchange request receiving unit for receiving an exchange request for a first transaction order and providing an operation for agreeing to an exchange Option; a notification unit, configured to send a notification message to the server when the operation instruction is received through the operation selection, so that the server determines the first user information, the second user information, and the first user information associated with the replacement request. Data object information, and verify the credit authority of the second user; if the verification is passed, a second transaction order is created according to the first data object information, and the second transaction order is returned; the order receiving unit uses For receiving the second transaction order, so that According to the second transaction order, a shipping operation is performed on the first data object.