TW201723985A - Restaurant reservation payment management system, reservation management server, and reservation payment management method - Google Patents

Abstract

Customer information and reservation information which are inputted when a customer makes a restaurant reservation via a fine dining website are transmitted from a site management server 1 to a reservation management server 2 and registered with a database 20, and restaurant visit information which indicates whether the customer who made the reservation visited the restaurant is transmitted from a restaurant terminal 3 to the reservation management server 2 and registered with the database 20. Billing information which represents food and beverage charges which the customer who visits the restaurant pays via a payment agent server 4 is transmitted from the restaurant terminal 3 to the reservation management server 2 and registered with the database 20. It is thus possible to transfer an amount from a payment agent company to an administrative operator of the reservation management server which is the amount of the food and beverage charges less a payment agent commission, and furthermore to transfer revenues from the administrative operator to the restaurant which is the amount transferred to the administrative operator less a referral commission.

Description

Reservation settlement management system, reservation management server and reservation settlement management method of food store

The present invention relates to a reservation settlement management system, a reservation management server, and a reservation settlement management method for a restaurant, and is particularly suitable for use in a reservation for a restaurant that manages a food website that is accompanied by a support to a restaurant, and a customer. The system of the settlement of the use of the use of the restaurant.

In recent years, a food shop that matches customers who want to collect customers and a shop that wants to select a store are widely used. In the food website, the information of most restaurants is disclosed, and the restaurant that the customer desires can be made to make an appointment by designating the search for the desired condition. An information system for making reservations/receiving orders/issuing orders for a majority of restaurants and customers through a food website (a restaurant service website) as described above (see, for example, Patent Document 1).

When a restaurant reservation is made through a food website, the restaurant pays a transfer fee to the food website operator (hereinafter referred to as the website operator). Patent Document 1 also describes "by diet" The payment to the restaurant service website is paid by the commission for the use of the reserved portion of the system as a fee for the food and beverages and the turnover of the system (see paragraph [0020] of Patent Document 1).

In the current situation, in order to manage the payment of the transfer customer fee, the following management is performed at the restaurant side: in the reservation book, the customer who made the reservation through the food website and the actual presence or absence of the store are listed, and the website operator reports that the reservation has been made but actually Customers who go to the future store (hereinafter referred to as cancellation customers). On the website operator side, the number of copies of the customer's handling fee after the number of cancellations is reduced by the number of reservations is requested by the restaurant. According to the request, the restaurant transfers the transfer of the customer fee.

[Previous technical literature [Patent Document]

[Patent Document 1] Japanese Patent Laid-Open Publication No. 2001-350997

However, the management method of transferring the customer fee in the current situation is complicated, and it is forced to perform troublesome work for the restaurant side or the website operator side. In particular, in a restaurant, if the website operator is not correctly informed of the cancellation, the transfer customer fee that would otherwise not be paid will be requested. Therefore, it is necessary to accurately record the reservation book, which consumes a lot of labor and time. In addition, it is also the labor and time to transfer the bill after the website operator has been transferred.

On the other hand, in the case of the website operator, it is necessary to issue a transfer fee-related bill for the number of cancellations of the number of cancellations reported by the majority of restaurants in each restaurant. Labor and time.

The present invention has been made to solve the above-described problems, and it is intended to omit the enormous labor and time imposed on the restaurant and the website operator regarding the payment of the transfer of the customer fee.

In order to solve the above problems, in the present invention, when a customer makes a reservation at a restaurant through a food website, the customer inputs the reservation information about the reservation and the customer information of the customer who can specify the reservation, and the customer information and the reservation information to be input are provided by the website. The management server transmits to the reservation management server and logs in to the database. In the reservation management server, as described above, the customer information and the reservation information transmitted by the website management server are accepted and registered in the database, and on the other hand, the presence or absence of the shop information input through the shop terminal is indicated. Whether the customer who has made the reservation has already visited the database in the restaurant. In addition, the fee information indicating the food and beverage fee for settlement by the settlement agent server is acquired by the store terminal, and is registered in the database in association with the customer information indicating that the customer who has come to the store is displayed by the presence or absence of the visitor information.

By the present invention constructed as described above, it is possible to The reservation between the store and the website operator of the food website, the management of the presence or absence of the store, and the management of the settlement of the food expenses between the restaurant and the settlement agency are integrated through the reservation management server. Managed under the state.

In this way, in the restaurant, it is not necessary to use the paper media reservation book to manage the reservation customer (reservation, reservation date and time, and whether or not there is a billing management such as a visitor), and if it is entered by the store terminal, it is registered in the reservation management. The reservation information of the server's database regarding the presence or absence of the visitor's information can be made into an actuating state in which the food and beverage expenses, the settlement fee of the settlement agent, and the transfer of the customer service fee of the food website can be made. Then, the amount of the fee after the settlement fee is reduced by the food and beverage fee can be transferred from the settlement agency to the management operator of the reservation management server, and the amount of the turnover after the transfer of the customer fee is reduced by the amount. The operator remits the money to the restaurant, and transfers the customer handling fee to the website operator by the management operator. Alternatively, the fee for the settlement agent and the amount of the customer's handling fee will be reduced by the food and beverage fee. The settlement agent will send the money to the restaurant, and the customer fee will be transferred. The settlement agent will send the money to the website through the management operator. Operators. Therefore, the restaurant does not need to transfer the customer fee for the transfer of the website operator.

On the other hand, in the case of the website operator, it is possible to save the labor of the transfer of the customer's handling fee for the amount of the number of the cancellation of the number of the cancellation of the number of the number of the number of the reservations. With time. As described above, by reducing the fee for the settlement agent and the amount of the turnover after transferring the customer fee, the amount of the turnover will be managed by the reservation. The management operator of the server remits money to the restaurant, whereby the management operator can levy a transfer customer fee from each restaurant, and the management operator remits the money to the website operator. Alternatively, the amount of the settlement fee and the amount of the customer's handling fee reduced by the food and beverage fee will be remitted by the settlement agency to the restaurant, so that the settlement agent can collect the transfer fee from each restaurant. It remits money to the website operator by managing the operator. In this way, the website operator can manage the transfer of the customer fee only between the management and the management.

As described above, according to the present invention, it is possible to omit the enormous labor and time imposed on the restaurant and the website operator regarding the payment of the transfer of the customer fee.

1‧‧‧Website Management Server

2‧‧‧Reservation Management Server

3‧‧‧Shop terminal

4‧‧‧Settlement Agent Server

11‧‧‧ Reservations Department

12‧‧‧ Credit Application Department

13‧‧‧ Reservation Information and Communication Department

20‧‧‧Database

21‧‧‧Reservation Registration Department

22‧‧‧ Reservation Information and Communication Department

23‧‧‧With or without the store registration department

24‧‧‧ Expense Information Registration Department

25‧‧‧Settlement Application Department

31‧‧‧Reservation Information Display Control Department

32‧‧‧No shop information delivery department

33‧‧‧Food Expenditure Information Information Department

Fig. 1 is a view showing an example of the overall configuration of a reservation settlement management system according to the present embodiment.

Fig. 2 is a block diagram showing an example of a functional configuration of a website management server, a reservation management server, and a shop terminal device according to the present embodiment.

Fig. 3 is a view showing an example of a reservation information screen displayed on a shop terminal in the embodiment.

Fig. 4 is a flow chart showing an example of an operation executed by the reservation settlement management system of the present embodiment when a restaurant is reserved through a food website.

Fig. 5 is a flow chart showing an example of an operation executed by the reservation settlement management system of the present embodiment at the time of settlement of the food expenses.

Hereinafter, an embodiment of the present invention will be described based on the drawings. Fig. 1 is a view showing an example of the overall configuration of a reservation settlement management system according to the present embodiment. As shown in FIG. 1, the reservation settlement management system of the present embodiment is configured to include a website management server 1 that manages a food website, a reservation for a restaurant that is carried out through a food website, and a restaurant that is made by a customer. The reservation management server 2 of the used food expenses; the shop terminal 3 used by the restaurant; and the settlement agent server 4 that performs the food fee settlement agent.

Here, between the website management server 1 and the reservation management server 2, between the reservation management server 2 and the shop terminal 3, between the website management server 1 and the settlement agent server 4, and the reservation management server 2 and The settlement proxy servers 4 are configured to be connected to each other via a communication network such as the Internet.

FIG. 2 is a block diagram showing an example of the functional configuration of the website management server 1, the reservation management server 2, and the shop terminal device 3 of the present embodiment. As shown in FIG. 2, the website management server 1 includes a reservation accepting unit 11, a credit application unit 12, and a reservation information transmitting unit 13, as its functional configuration. Each of the functional blocks 11 to 13 may be formed by any one of a hardware, a DSP (Digital Signal Processor), and a software. For example, by the software configuration, each of the functional blocks 11 to 13 is actually configured to include a CPU, a RAM, a ROM, and the like of a computer, and is stored in a RAM, a ROM, a hard disk, or a semiconductor memory. The program of the recording medium is implemented by actions.

Further, the reservation management server 2 includes a database 20, a reservation registration unit 21, a reservation information transmission unit 22, a presence/absence registration unit 23, a fee information registration unit 24, and a settlement application unit 25 as functional components thereof. . Each of the functional blocks 21 to 25 may be composed of any one of a hardware, a DSP, and a software. For example, by the software configuration, each of the functional blocks 21 to 25 is actually configured to include a CPU, a RAM, a ROM, and the like of a computer, and is stored in a recording medium such as a RAM or a ROM, a hard disk, or a semiconductor memory. The program performs actions to achieve.

Further, the store terminal device 3 includes a reservation information display control unit 31, a non-store information transmission unit 32, and a food and beverage information transmission unit 33 as a functional configuration. Each of the functional blocks 31 to 33 may be constituted by any one of a hardware, a DSP, and a software. For example, by the software configuration, each of the functional blocks 31 to 33 is actually configured to include a CPU, a RAM, a ROM, and the like of a computer, and is stored in a recording medium such as a RAM or a ROM, a hard disk, or a semiconductor memory. The program is implemented to implement the action.

The function blocks are explained in detail below. The reservation accepting unit 11 of the website management server 1 accepts reservation information (for example, a restaurant, a reservation date and time, a number of reservations, an appointment reservation, etc.) of a reservation made by a customer through a food website, and can be specified. Customer information of the customer who made the reservation (for example, the name of the reservation guest, the identification information given to the user ID of the reservation customer, etc.), and card information (for example, credit card number, signing for settlement of the food expenses by card settlement) Account card number Input of information, etc.).

Specifically, the reservation accepting unit 11 accepts reservation information, customer information, and card information of an input screen input to a food website by a customer terminal (not shown) used by the customer. At this time, the reservation accepting unit 11 can recognize each reservation by giving a reservation ID.

The credit application unit 12 transmits the customer information and the card information input by the reservation accepting unit 11 to the settlement proxy server 4 together with the reservation ID to receive the credit. The settlement proxy server 4 is provided with a customer database (not shown) for storing customer information and card information, and the customer information and card information transmitted by the credit application unit 12 and the customer are provided. The database is compared and the credit processing is performed. When the credit processing is passed, the settlement proxy server 4 stores, for example, the flag information indicating that the credit is accepted in association with the reservation ID generation. Here, the credit processing itself is a general processing performed by the settlement proxy server 4, and a well-known technique can be directly applied, and thus detailed description is omitted.

The reservation information transmitting unit 13 transmits the customer information and the reservation information input by the reservation accepting unit 11 to the reservation management server 2 together with the reservation ID. The reservation registration unit 21 of the reservation management server 2 accepts the customer information and the reservation information transmitted by the reservation information transmission unit 13 of the website management server 1, and registers and registers in the database 20 in association with the reservation ID generation.

The reservation information transmitting unit 22 transmits the reservation information and the customer information registered in the database 20 to the store terminal 3 together with the reservation ID in accordance with the display request from the store terminal 3. At this time, reservation The information transmitting unit 22 extracts the reservation information and the customer information of the restaurant using the shop terminal 3 that has performed the display request, and extracts it from the database 20 to perform the transmission. For example, in the display request transmitted from the store terminal 3 to the reservation management server 2, the information of the restaurant is included, and the information of the restaurant is used as a key, and the appropriate reservation information and the customer are extracted from the database 20. News.

In addition, when the website management server 1 transmits the reservation information and the customer information to the reservation management server 2 and registers in the database 20, in addition to the reservation ID, the restaurant ID is also transmitted, and the food store is also recorded. ID. At this time, the display request transmitted from the store terminal 3 to the reservation management server 2 includes the restaurant ID, and the restaurant ID is used as the key value to extract appropriate reservation information and customer information from the database 20.

The reservation information display control unit 31 of the shop terminal 3 acquires a reservation for the restaurant using the shop terminal 3 that has performed the display request among the reservation customers who have registered the customer information in the database 20 of the reservation management server 2. Information and customer information are displayed on the appointment information screen. In other words, the reservation information display control unit 31 transmits the display request to the reservation management server 2, and acquires the reservation information and the customer information that have been replied as responses to the reservation information screen.

The reservation information and the display method of customer information in the reservation information screen can be arbitrarily designed. Fig. 3 is a view showing an example of a reservation information screen. The reservation information screen of Fig. 3 displays the reservation information for a specific one day (○月□日), and the horizontal axis indicates the time from the opening of the store to the closing of the store. The shafting indicates the tables that are located in the restaurant. Next, according to each table, a Gantt chart is displayed during the time period in which the reservation has been made, in which the customer name or the number of reservations is displayed.

In Figure 3, each Gantt chart is formed as a graphical user interface (GUI) that can be designated by the user to operate. If the customer who has made a reservation for the restaurant has canceled the reservation and the future store is on the reservation date and time, the Gantt chart can be operated to input the non-store information indicating that there is no shop. For example, when the Gantt chart is pressed, a setting screen for setting various kinds of information is popped up, and no shop information is input as an item of the setting screen.

The non-store information transmission unit 32 is a non-store information that is input in accordance with a user operation through the reservation information screen as shown in FIG. And transmitted to the reservation management server 2 together with the reservation ID.

The presence/absence registration unit 23 of the reservation management server 2 accepts the presence or absence of the visitor information input through the store terminal device 3, and registers as the information indicating whether or not the customer who has made the reservation has visited the restaurant, and registers with the reservation ID. In the database 20. Specifically, the presence/absence registration unit 23 accepts the non-store information transmitted by the non-store information transmitting unit 32 of the shop terminal 3 as the presence or absence of the visit information, and registers it in association with the reservation ID generation. Database 20. As a result, among the customers who have registered the reservation information in the database 20, the customer who has not registered the non-store information is the customer who has indicated the presence of the store by the presence or absence of the visit information.

The food cost information transmitting unit 33 receives the fee information indicating the food and beverage input according to the user operation of the shop terminal device 3, and will It is transmitted to the reservation management server 2 together with the reservation ID. For example, the fee information is input as an item of a setting screen that is popped up when the Gantt chart shown in FIG. 3 is pressed, and the food cost information transmitting unit 33 can transmit the inputted fee information to the reservation management servo. Device 2.

Here, an example in which the user operates the shop terminal 3 to input the fee information will be described, but the present invention is not limited thereto. For example, the POS terminal (not shown) of the restaurant and the store terminal 3 can be connected by wireless or by wire, and the fee information input by the POS terminal together with the reservation ID can be transmitted to the store terminal. 3. The food cost information transmitting unit 33 transfers the fee information to the reservation management server 2.

The fee information registration unit 24 of the reservation management server 2 acquires the fee information transmitted by the food-fee information transmitting unit 33 of the shop terminal device 3, and registers it in the database 20 in association with the reservation ID generation. In this way, the fee information and the customer information indicating that the customer who has come to the store is received by the presence/absence registration unit 23 and registered in the database 20 is associated with each other.

The settlement application unit 25 indicates that the customer information indicating the customer who has come to the store and the fee information registration unit 24 accepted by the presence/absence of the presence/absence of the information stored in the database 20 is received by the presence/absence registration unit 23 and the fee information registration unit 24 The customer information generates fee information that is associated with the database 20 in association with the reservation ID, and is transmitted to the settlement agent server together with the reservation ID, and applies for settlement information of the credit card information in association with the customer information.

Specifically, the settlement application unit 25 associates the customer information with the reservation information registered in the database 20, and the presence or absence of the registration unit 23 is not The customer who has registered in the database 20 (that is, the customer who has received the fee information by the store terminal device 3 and is registered in the database 20) is the shopper, and the customer of the visitor is registered. The information and expense information, together with the reservation ID, is transmitted to the settlement agent server 4, and the settlement agent who applies the credited card information in association with the customer information.

The agent application for settlement by the settlement application unit 25 is performed every time the fee information registration unit 24 acquires the fee information from the store terminal unit 3. Alternatively, the fee information registration unit 24 may accumulate the fee information acquired by the store terminal device 3 for a certain period of time (for example, one day), and may perform an application for the settlement agent by summing up every predetermined period.

In the settlement proxy server 4, the settlement agent is executed based on the customer information and the fee information transmitted by the reservation management server 2 together with the reservation ID. As described above, when the restaurant is reserved, the credit is completed, so that the card information stored in the customer database 20 in association with the customer information can be generated, and the fee indicated by the fee information is used by the customer's designated bank account. Handling of deductions. The settlement agent process itself is also a general process performed by the settlement agent server 4, and the well-known technology can be directly applied, and thus detailed description is omitted.

In the present embodiment, the management of the settlement of the food expenses directly performed between the restaurant and the settlement agency is replaced by the management of the reservation management server 2. In this way, the amount of the food and beverage charge collected by the customer by the settlement agent by the card can be reduced by the settlement agent's handling fee, and the settlement agent company The money is transferred to the management operator of the reservation management server 2.

In addition, in the present embodiment, the reservation is made directly by the website operator of the restaurant and the food website, and the management of the presence or absence of the shop is formed, and the management is performed by the reservation management server 2. Thereby, the management operator of the reservation management server 2 can reduce the amount of the turnover after the transfer of the customer's handling fee by the amount of money remitted from the settlement agency, and the management operator remits the money to the restaurant. Next, the transfer customer fee can be transferred from the management operator to the website operator.

Alternatively, the settlement agency may reduce the processing fee charged by the customer by the card settlement and the amount of the settlement agent's handling fee and the transfer of the customer handling fee, and the settlement agent will transfer the money to the restaurant, and the customer will be transferred. The handling fee is remitted by the settlement agency to the management operator of the reservation management server 2, and the management operator transfers the customer handling fee to the website operator.

4 and 5 are flowcharts showing an operation example of the reservation settlement management system of the embodiment constructed as described above. Here, FIG. 4 is a flowchart showing an example of an operation performed when a restaurant is reserved through a food website. In addition, FIG. 5 is a flowchart showing an example of an operation executed when the diet fee is settled.

First, the operation at the time of reservation will be described. In FIG. 4, the reservation accepting unit 11 of the website management server 1 accepts reservation information about a restaurant reservation made through a food website, and can specify customer information of the customer who made the reservation; The card information for settlement is input (step S1). The credit application unit 12 will make the reservation accepting unit 11 The entered customer information and card information are transmitted to the settlement agent server 4 together with the reservation ID to perform a credit application (step S2).

The settlement proxy server 4 performs well-known credit processing based on the customer information and card information transmitted from the website management server 1 (step S3). Next, if the credit processing is passed, the settlement proxy server 4 stores the flag information indicating that the credit is accepted in association with the reservation ID generation.

Further, as described above, the website management server 1 performs the credit application with the settlement agent server 4 in parallel with the credit application unit 12, and the reservation information transmitting unit 13 sets the customer information and the reservation information input by the reservation accepting unit 11 together with The reservation ID is transmitted to the reservation management server 2 together (step S4). The reservation registration unit 21 of the reservation management server 2 accepts the customer information and the reservation information transmitted by the reservation information transmission unit 13, and registers and registers in the database 20 in association with the reservation ID generation. Thereby, the processing at the time of reservation shown in FIG. 4 is completed.

Next, the operation at the time of settlement will be described. In FIG. 5, the reservation information display control unit 31 of the store terminal 3 is configured to use the store terminal by the reservation management server 2 in the customer who is registered in the database 20 of the reservation management server 2. The reservation information and the customer information of the restaurant of the machine 3 are displayed on the reservation information screen as shown in FIG. 3 (step S11).

The non-store-information transmitting unit 32 determines whether or not the customer who has made the reservation has entered the no-store information of the restaurant in the future by the user operation through the reservation information screen of FIG. 3 (step S12). in When the non-store information is input, the non-store information transmitting unit 32 transmits the input non-store information together with the reservation ID to the reservation management server 2 (step S13).

On the other hand, when the non-store information transmitting unit 32 determines that the no-shop information has not been input, the food-fee information transmitting unit 33 determines whether or not the user operation has passed through the reservation information screen of FIG. The fee information indicating the eating cost of the restaurant is input (step S14). Here, if the fee information is not input, the processing returns to step S12. On the other hand, if the fee information has been input, the food fee information transmitting unit 33 transmits the inputted fee information together with the reservation ID to the reservation management server 2 (step S15).

In the reservation management server 2, the presence/absence registration unit 23 determines whether or not the no-store information has been transmitted from the store terminal 3 (step S16). Here, if the no-store information has been transmitted from the shop terminal 3, the presence/absence registration unit 23 registers the non-store information and registers it in the database 20 (step S17).

On the other hand, when the non-store information transmitting unit 32 determines that the no-store information has not been transmitted from the shop terminal device 3, the fee information registration unit 24 determines whether or not the fee information has been transmitted from the shop terminal device 3. (Step S18). Here, if the charge information cannot be transmitted from the store terminal 3, the processing returns to step S16.

On the other hand, if the charge information is transmitted from the shop terminal 3, the charge information registration unit 24 registers the charge information acquired by the store terminal 3 in the database 20 in association with the reservation ID generation (step S19). Next, the settlement application unit 25 is a customer who has registered the customer information in the database 20, and the customer who has registered the fee information in the database 20 in the fee information registration unit 24 in step S19 as a visitor. The customer information and the fee information of the visitor are transmitted to the settlement agent server 4 together with the reservation ID, and the settlement agent who applies the credited card information in association with the customer information (step S20).

Next, the settlement agent server 4 executes settlement agent processing based on the customer information and the fee information transmitted by the reservation management server 2 together with the reservation ID (step S21). Thereby, the processing at the time of settlement shown in FIG. 5 is completed.

As explained in detail above, with the reservation settlement management system of the present embodiment, it is possible to make an appointment between the restaurant operator of the restaurant and the food website, and whether or not there is a management of the store, and related to the restaurant and the settlement agent. The management of the settlement of the food and beverages carried out between the companies is managed in a state in which they are integrated by the reservation management server 2.

In this way, in the restaurant, it is not necessary to use the reservation of the paper media to manage the reservations (reservation of the reservation, the date and time of the reservation, the presence or absence of the billing management, etc.), and the registration by the store terminal 3 is registered in the reservation. The information of the reservations of the database 20 of the management server 2 regarding the presence or absence of the visitor can be made into an actuating state in which the food and beverage expenses, the settlement fee of the settlement agent, and the transfer of the customer service fee of the food website can be performed.

Then, the amount of the fee for the settlement agent can be reduced by the settlement agent, and the money can be transferred from the settlement agent to the management operator of the reservation management server 2, and the amount of the transfer fee can be reduced. The amount of the business will be remitted to the restaurant by the management operator, and the transfer of the customer fee will be remitted by the management operator to the website operator. Alternatively, the fee for the settlement agent and the amount of the customer's handling fee will be reduced from the food and beverage fee, and the settlement agent will remit the money to the restaurant. The transfer fee will be transferred from the settlement agency to the website operator through the management operator. .

Therefore, the restaurant has not required to transfer the customer fee for the transfer of the website operator. On the other hand, in the case of the website operator, it is possible to save the bill for the transfer of the customer's handling fee for the number of the number of the cancellation of the number of the cancellation of the number of the number of the number of the reservations. Labor and time. Therefore, it is possible to omit the enormous labor and time imposed on the restaurant and the website operator regarding the payment of the transfer of the customer fee.

In the above embodiment, the shop terminal device 3 is provided with a non-store information transmitting unit 32. If the customer who has made the restaurant reservation has canceled the reservation or the future store is scheduled, the reservation information will be transmitted. The user operation of the screen is transmitted to the reservation management server 2 by the input of the no-store information, but the present invention is not limited thereto. For example, the store terminal device 3 may be provided with a visitor information delivery unit, and if a customer who has made a restaurant reservation has come to the store at the time of the reservation, the customer will be entered according to the user operation through the reservation information screen. The information is transmitted to the reservation management server 2.

At this time, the presence/absence registration unit 23 of the reservation management server 2 accepts the presence information that has been transmitted by the presence information delivery unit as the presence or absence of the visit information, and registers it in the database 20. In addition, the settlement application department In the case of the customer who has registered the customer information in the database 20, the presence/absence registration unit 23 registers the customer who has the visitor information in the database 20 as a visitor, and the customer information about the visitor. And the fee information is transmitted to the settlement agent server 4 together with the reservation ID, and the settlement agent who applies the credit card information is applied in association with the customer information.

Further, in the above-described embodiment, when the restaurant is reserved through the food website, the card information is input and the credit card company's credit is accepted in advance. However, when the restaurant is settled, the card information is input and the credit is accepted. At this time, for example, the card information read by the card reader provided in the POS terminal of the restaurant can be transmitted to the settlement agent server 4 to receive the credit, and the fee information to be input to the POS terminal can be transmitted. The store terminal 3 is transferred to the reservation management server 2 from the store terminal 3. In this example, the credit application unit 12 of the website management server 1 and the settlement application unit 25 of the reservation management server 2 are not required.

In the above embodiment, when the card information is input at the time of reservation and the credit of the settlement agency is received in advance, if the customer who has made the reservation has a future store at the time of the appointment, the card information can be used and the customer collects the purchase. The advantages. In this case, the amount of the fee for the settlement agent can be reduced by the settlement agent to the management operator of the reservation management server 2, and the amount after the transfer of the customer fee is reduced by the management. The remittance will be sent to the restaurant, and the transfer fee will be transferred from the management operator to the website operator. Alternatively, the fee for the settlement agent and the transfer of the customer fee will be reduced by the cancellation fee. The amount is transferred to the restaurant by the settlement agency, and the transfer fee is transferred from the settlement agent to the website operator through the management operator.

In addition, the above-described embodiments are merely examples of the specific embodiments of the present invention, and are not intended to limit the technical scope of the present invention. That is, the present invention can be embodied in various forms without departing from the gist of the invention or its main features.

1‧‧‧Website Management Server

2‧‧‧Reservation Management Server

3‧‧‧Shop terminal

4‧‧‧Settlement Agent Server

11‧‧‧ Reservations Department

12‧‧‧ Credit Application Department

13‧‧‧ Reservation Information and Communication Department

20‧‧‧Database

21‧‧‧Reservation Registration Department

22‧‧‧ Reservation Information and Communication Department

23‧‧‧With or without the store registration department

24‧‧‧ Expense Information Registration Department

25‧‧‧Settlement Application Department

31‧‧‧Reservation Information Display Control Department

32‧‧‧No shop information delivery department

33‧‧‧Food Expenditure Information Information Department

Claims (8)

A reservation settlement management system includes: a website management server that manages a food website; and a reservation management server that manages a reservation of a restaurant that is carried out through the food website and a food cost that is used by a customer's restaurant. And a reservation settlement management system formed by the settlement server used by the above-mentioned restaurant, and the reservation management system, wherein the website management server includes a reservation reception unit. The reception information of the reservation of the restaurant through the food website and the input of the customer information of the customer who can specify the reservation; and the reservation information transmission unit that inputs the reservation reception unit The customer information and the reservation information are transmitted to the reservation management server, and the reservation management server includes a reservation registration unit that receives the customer information and the reservation information transmitted by the reservation information transmission unit. , and the appointment is registered in the database; The presence or absence of the visitor information input to the store terminal is registered as the information indicating whether the customer who has made the reservation has visited the restaurant, and the fee information registration unit is related to the presence or absence of the above information. The presence or absence of the visitor information registered in the database is received by the store registration unit, and the customer who has visited the store information is obtained by the store terminal device, and the fee information indicating the food and beverage fee settled by the settlement agent server is acquired by the store terminal device, and Suitable pre The information is generated in a related manner in the above database. The reservation settlement management system of claim 1, wherein the reservation receiving unit of the website management server receives the card information for performing the settlement by card settlement in addition to the reservation information and the customer information. In addition, the website management server further includes a credit application unit that transmits the customer information and the card information input by the reservation accepting unit to the settlement proxy server to apply for credit, and the reservation management servo Further, the device is provided with a settlement application unit that indicates that the customer information of the customer who has come to the store is indicated by the presence or absence of the visitor information registered in the database, and is registered in association with the reservation information generation. The fee information in the database is transmitted to the settlement agent server, and the settlement agent of the credit card information is applied in association with the customer information. The reservation settlement management system of claim 1 or 2, wherein the store terminal system includes a reservation information display control unit that acquires a reservation customer whose customer information is registered in the database The above-mentioned reservation information is displayed on the reservation information screen; and the non-store information transmission unit is configured to cancel the reservation by the customer who has made the reservation of the restaurant or to make a reservation at the reservation date and time, and accept the reservation through the reservation information screen. The user operates the entered non-store information and transmits the information to the reservation management server, and the presence or absence of the visit registration unit accepts the message by the above-mentioned non-store information. The non-store information transmitted by the department is registered in the database as the presence or absence of the visit information, and the settlement application unit stores the customer information in the reservation of the database, and the presence or absence of the registration unit. The customer who has not registered the above-mentioned information in the above-mentioned database as a visitor transmits the above-mentioned customer information and the above-mentioned fee information indicating the visitor to the settlement agent server, and applies for credit in connection with the customer information. The settlement agent for the above card information. The reservation settlement management system of claim 1 or 2, wherein the store terminal system includes a reservation information display control unit that acquires a reservation customer whose customer information is registered in the database The above-mentioned reservation information is displayed on the reservation information screen; and the presence information is sent to the store, and if the customer who has made the reservation of the restaurant is coming to the store at the time of the reservation, the user operates according to the reservation information screen. The incoming store information is transmitted to the reservation management server, and the presence or absence of the visit registration unit accepts the above-mentioned presence information transmitted by the presence information delivery unit as the presence or absence of the visit information. In the above-mentioned database, the above-mentioned settlement application unit is a customer who has registered the customer information in the database, and the customer registration unit has registered the customer information in the database as a visitor. The customer will send the above customer information and the above fee information of the visitor to the above settlement agent servo. In response to the customer information, the application is to apply for the settlement agent of the credit card information. A reservation management server that manages a reservation management server that is accompanied by a reservation of a restaurant through a food website and a meal fee for use by a customer's restaurant, and is characterized by: a reservation registration unit; The website management server that manages the food website receives reservation information about the reservation of the restaurant through the food website, and can specify the customer information of the customer who has made the reservation, and registers the registration in the database; The store registration unit receives the presence or absence of the visitor information input through the store terminal, and logs in the database as information indicating whether or not the customer who has made the reservation has visited the restaurant; and the fee information registration unit The customer who has entered the store by the presence or absence of the visitor information registered in the database by the presence or absence of the presence of the visitor registration unit, and the store terminal device obtains the settlement by the settlement agent server. Information on the cost of food and beverage, and related information on the appropriate appointment information. . The reservation management server of the fifth aspect of the patent application, further comprising: a settlement application unit that indicates that the customer who has visited the store is displayed by the presence or absence of the visitor information registered in the database The customer information and the fee information registered in the database in association with the reservation information are transmitted to the settlement agent server that performs the settlement agent, and are applied to the food website in association with the customer information. A settlement agent that uses the credited card information when making an appointment. A reservation settlement management method is provided with a website management server that manages a food website, and manages a reservation management of a food service accompanied by a reservation of a restaurant through the food website and utilization of a restaurant by the customer. The server, the store terminal used by the restaurant, and the reservation settlement management system formed by the settlement agent server that performs the settlement of the above-mentioned food and beverage, manages the reservation of the restaurant and the method of the settlement, and the characteristics thereof In the first step, the reservation accepting unit of the website management server receives the reservation information about the reservation of the restaurant through the food website, the customer information of the customer who can specify the reservation, and In the second step, the credit application unit of the website management server transmits the customer information and the card information input by the reservation receiving unit to the settlement agent servo. To accept the credit; the third step, which is the above website management server The information transmitting unit transmits the customer information and the reservation information input by the reservation receiving unit to the reservation management server, and in the fourth step, the reservation registration unit of the reservation management server accepts the reservation information. In the fifth step, the presence/absence registration unit of the reservation management server accepts the presence or absence of the visitor information input through the store terminal, and the reservation information is registered in the database. As Indicates whether the customer who has made the above-mentioned reservation has visited the above-mentioned database, and has entered the above-mentioned database; and the sixth step, which is the fee information registration unit of the reservation management server, regarding the presence or absence of the registration unit. A customer who has received the presence or absence of the visitor information and is displayed in the above-mentioned database, and the customer terminal has obtained the fee information indicating the food and beverage settlement by the settlement agent server, and the appropriate reservation information. Generate a related login to the above database. According to the seventh aspect of the invention, in the seventh aspect, the settlement application unit of the reservation management server indicates that the presence or absence of the visit information is registered by the database in the database. Displaying the customer information of the customer who has come to the store, and the fee information registered in the database in association with the reservation information, and transmitting the fee information to the settlement agent server, and applying for the food in association with the customer information The settlement agent that uses the credit card information when the website is reserved.