TW201627933A - Customer-to-customer audio/video/graphics/text service transaction management system - Google Patents

Abstract

Disclosed is a customer-to-customer transaction management system, of which transaction targets are services of image, voice, graphics, and texts that are transmittable through a network. For example, for a person who can only speak Chinese and sits in a taxi in Mexico, translation is required in order to get back to the hotel. However, it is expensive to retain an accompanying translator and may not be timely. By accessing the present system, a number of translators who are familiar with both Chinese and Spanish stand by on line for providing services so that a demander may make selection based on conditions, such as capability, charges, and evaluation results, and agree to pay with credit card, to acquire real-time translation service through a video function transmitted through the Internet. The system comprises five sections including a main control module, a supply module, a demand module, a data transmission platform, and a charge paying and receiving system. The main control module allows a supplier and a demander to register information and match mutual conditions for both parties, and is connected to the charge paying and receiving system to provide debit management for receiving and paying the charge for the service and makes use of facial or vocal pattern recognition to confirm the identity of the supplier and also records the process of the service for directly controlling and managing the quality of transaction contents and also sets initial free-charge hours for the service so as to allow for real experience for the non-physical merchandise of video/audio service, without unnecessary blind transaction. The system also provides a cost arbitration arrangement to fairly handle charge issue after the transaction and also provides a delicate evaluation system to allow the supplier and demander to carefully inspect the opposite side. As such, all sorts of intelligent workers are provided timely opportunities of work and all sorts of intelligence demanders may timely acquire the intelligence at a reduced cost so as to make human intelligence to be quickly spread and circulated around and thus making the world better.

Description

Personal audio-visual graphic service transaction management system

The invention is a management system for network services, in particular, relates to a high-efficiency, low-controversial manner, and performs transaction management of individuals, individuals, images, voices, pictures, and texts.

At present, online transactions are booming, especially for auction sites where both buyers and sellers are easy to enter and the transaction costs are low. It is almost "anything is sold, nothing is strange", which has led to the rapid circulation of goods and goods around the world at a lower transaction cost. This kind of personal-to-person or consumer-to-consumer (C To C) transaction is very helpful to personal business operations, but most of them only do business with physical goods. As for translation of images, voices, pictures and texts, Demonstrating, guiding, explaining and other service transactions make it difficult to trade on existing C To C websites. Existing transactions that use audio-visual graphic services on the Internet are only operated in the business-to-consumer (B To C) model, such as law firms launching online legal counseling, tutoring classes or tutoring centers to launch online personal teaching, etc. The reason is that the service target has no entity, and is usually a professional service of intellectual property rights. It requires professional institutions to intervene to review the supplier's ability and supervise the supply quality. If such services are traded in the current C To C mode, there will be many disputes. For example, if you click on the translation service on the Internet, the demander agrees to pay and knows that the translator is too low and has no effect, but the supplier considers it to be a demander. The accent is too heavy to be translated. If the transaction is changed after the transaction, the probability of the demander not paying is high, the supplier may work in white, and there is also a dispute, even if the third party pays after the delay. Way, also because of who is difficult to divide The dispute over who is not divided, and how the final fee should be paid is still large.

In view of the past transactions in the network with video, voice, graphics, and text services, if there is a lot of disputes in the current C To C mode, it is necessary to provide a new information management system for improvement. The basic design of the system is to enable suppliers and demanders to operate trading conditions under the network connection. After the system meets the conditions of both parties, the online service can be made online. This system allows the world's providers of audio-visual graphic services to log in to the system to supply their willingness and related materials, forming a huge supply database, and the demanders to the system can select those who meet the needs among many suppliers. By trading with the conditions and transmitting via the Internet, the subject matter of the transaction can be immediately displayed or used immediately, and the remote payment system is utilized, so that the demander can conveniently pay and the supplier charges are stable. In this process, the system uses the characteristics of computer to facilitate record and quick comparison, record the characteristics and service content of the trader, and keep it for identification and inspection. It can effectively manage the quality. It can not directly manage the quality of goods in the past C To C transaction mode. There are many disputes, and the transactions that make video and audio services on the Internet cannot be popular.

An information management system comprising: a main control module for connecting a supplier module, a demander module, a data transmission platform and a fee income and expenditure management system, for reviewing, identifying, verifying, screening, and matching data of the supply and demand sides And quality management and account management; supplier module, which is used to allow the service provider to register basic information, record the face image or voice sample as the identity, the language type of the native language and its tone, Service expertise and grades and verifiable information, time of willingness to serve regularly or irregularly, conditions of willingness to serve, conditions of charge, personal information that is willing to disclose, initial time of willingness to serve free, total transaction amount reaches a certain amount And if the demander is dissatisfied with the service, whether to accept the arbitration of the change fee, other information that helps the service, and the person who searches for the demand to actively open the waiting service; the demander module is used to make the service demand Log in to basic information, record voice or video samples as proof of identity, native language and their accents, requirements, required expertise and level, time required, provider prerequisites, willingness to pay, search for suppliers that meet your needs And actively open the waiting for services. In addition, the fee-receiving system is linked to the demand, so that the demander can pay far away.

The trading subject of this system belongs to intellectual property, and its quality mainly depends on the supplier's Capability conditions, so suppliers can disclose their own capabilities and set the unit price, so that the demander can pay the cost at a glance, saving both parties bargaining time. The supplier can set the number of minutes for the initial free service, giving the demander a free trial opportunity to avoid blind transactions. After the transaction is over, the two parties can give each other an evaluation. In the course of the transaction, if there is any dissatisfaction, either party may terminate the transaction unilaterally at any time to terminate the billing. Unilateral one-sided or both parties agree to terminate the transaction, there will be different evaluation records, and one of the options to be selected as trading objects in the future.

Since the transaction target of this system is mostly served by voice or video, it is needed. Both the module and the supply module have the option to input voice or face as a verification transaction identity to ensure that an account has only a single user and the same user, which can stabilize the service quality and improve the credibility of the evaluation system. Unlike the current C To C website account, it can be used by multiple people, temporarily borrowed, and permanently replaced, which reduces the credibility of the evaluation. The system also accepts users who do not agree to record voice or face recognition, but must mark it in the transaction object screening form.

Both parties to the transaction can agree to decide whether to preview some or all of the services by the master module. Business process. Because of the intellectual property rights and personal data involved, if one party does not agree, it will not be recorded. The information recorded by the main control module can be used as evidence to handle disputes between the two parties, thus effectively monitoring the quality of the transaction content.

In order to reduce the dispute between the two parties on the difference between the quality of service and the cost of the transaction, If Party agrees in advance that the system will record the content of the transaction process and agrees to apply the arbitration clause in case of dispute, the information recorded by the system will be clear evidence when there is any relevant dispute.

The system's evaluation system adopts a delicate multiple, cumulative and weighted average evaluation system. degree. For example, a supplier has three kinds of free mid-day service, the first ten minutes of free mid-day service, and the first ten minutes of free Excel software operation guidance service. The client's native language is Chinese Mandarin. There are two types of Japanese Kyoto, and the system's evaluation of the supplier is divided into at least 18 items: there are three kinds of evaluations for Chinese demanders according to the above three services, and three cases for Japanese demand, and six subtotals. There are free cases in the first three minutes and free cases in the first ten minutes. There are four types of cases for language service cases and services for Excel software. Among them, there are two kinds of demand objects in the middle and the Japanese, and eight subtotals, and there is demand for all of China. The evaluation of the services of all Japanese demanders is divided into two sub-items, and there is an evaluation of the total number of items, and an average evaluation based on the time-weighted calculation, totaling eighteen items.

11‧‧‧Master Module

12‧‧‧Supplier Module

13‧‧‧ Demander Module

2‧‧‧ Expenses and Payments System

3‧‧‧ Data Transfer Platform

The first figure is the implementation architecture diagram of the system.

The main control module (11), the supplier module (12), the demander module (13), and the data transmission platform (2) and the fee revenue and expenditure system (3).

After the main control module, the supplier module, and the demander module of the [004] section of the invention are built, the main control module combines the conditions of the supply and demand sides, and the demander agrees to use the remote mode. After payment, the supplier starts to serve the demander on the network line. After the service is over, the system will pay for the demander, and the remaining fee will be paid to the supplier after the service fee is reserved.

The system examines the face or sound sample of the registered trader, and the actual transaction process The characteristics of the traders in the match. When the degree of similarity is lower than a certain set value, a warning is issued.

Both parties to the transaction may agree in advance to agree on the fee arbitration clause in order to prepare for the payment of the dispute.

Simulation service case one, instant translation service: A certain entry into another country, can not clearly express the local officials' inquiries about suspicious items in the baggage, in case of violation of the country's laws, urgent need for translation assistance. A enters the system, and has 100 translators who are fluent in their native language and local language. Then, three people who have the relevant items related to the suspected item are selected, and one person with acceptable price is selected. After clicking the agreement, the supplier is selected. I used the mobile phone of A to make an instant translation with local officials.

Simulation service case 2, instant car repair service: A B holiday driving on the highway, suddenly found that the dashboard lights are abnormally lit, although the car can continue to drive, the car can also operate normally, but fear that there will be danger, so stop At the roadside, I don’t know if I should call the towing service at this time, or someone can guide me for simple elimination, because I can’t help without the help of professionals. B enters the system, selects the supplier who has the auto repair profession, clicks on the transaction, and tells the supplier C the situation on the spot. On the phone, please open the video camera to shoot the engine room. After observing the actual situation, explain to B. The lamp is designed to illuminate when the brake oil is insufficient. However, the brake oil is still sufficient, and the brakes still have a function. It means that it may only be a transmission line problem. It is recommended that you carefully drive to a nearby repair shop for maintenance. The instant expert video guidance assistance facilitated by the system eliminates the time-consuming and troublesome towing repair procedure. This mode allows for immediate assistance from special consultants.

Simulation Service Case 3, Language Teaching: Ding is a Japanese-born Englishman who teaches Japanese to learn English through this system. Because the teaching is serious and the evaluation is high, the students are becoming more and more difficult to load, so they ask the friend Wu Dai to teach the students. The system's inspection mechanism during the course of the class has found that the voiceprint of Wu is not a trader who logs in to the account, so he immediately warns himself and suspends the transaction. And warned that if there is no reasonable explanation within the time limit, there will be points of suspension.

Simulation service case 4, professional technical guidance service: Geng company's production line failure, after many domestic manufacturers to repair can not find the reason, through this system to find the foreign technicians familiar with the production line Xin, the two parties agreed on the conditions: video guidance every minute Ten dollars, the first 30 minutes without billing, the two parties agree that the system will record all the guiding procedures, and the parties agree to apply the disqualification service fee arbitration clause. Geng in the initial 30-minute service process without billing, I believe Xin's professional ability and agreed to pay by credit card transaction, after four weeks of sympathy, the production line troubleshooting, both parties intend to terminate service and billing. Such a Geng pays $2,400 to repair the production line, which is cheaper and faster than hiring a foreign technician to attend the inspection. However, after the discovery of Xin’s guidance, one hour was an inspection of irrelevant issues. Suspected deliberately delaying the time and demanding a refund of one hour’s expenses. However, Xin believes that it is necessary to examine it. Therefore, in accordance with the arbitration clause, the two parties should ruling.

11‧‧‧Master Module

12‧‧‧Supplier Module

13‧‧‧ Demander Module

2‧‧‧Data Transfer Platform

3‧‧‧ Expenses and Payments System

Claims (3)

A transaction management system that uses image, voice, picture, and text services and transmits over the network, including a main control module, a supplier module, a demander module, a data transmission platform, and a fee receipt and payment system; the system At least one mechanism for recording the image or voice of the trader is used as a quality management. The mechanism for recording the image or voice of a trader as described in item 1 of the patent application, including the registration of a face or voiceprint identification made by the trader prior to the transaction. The mechanism for recording a trader's image or voice as described in claim 1 of the patent application also includes recording some or all of the image or voice service process during the transaction.