TW201617998A - Dynamic data mining method for inbound sales - Google Patents

Abstract

The present invention relates to a software system developing method, and particularly to a method providing dynamic data mining for sales through inbound calling from a customer. In an actual application, a company call receiver or an agent of a client service center uses an interactive system platform to handle phone calls and multimedia inbound transmissions. The system platform provides an intuitive graphic user interface for service operation for calls of customers so that a user may easily add data field in a dynamic manner according to the present invention.

Description

Provide dynamic data mining methods for incoming sales

The invention is a development method of a software system, and particularly provides a function of dynamic data mining when a customer calls for a sales operation.

In the example application, a corporate phone caller or call center service specialist can handle phone and multimedia incoming lines through an interactive system platform. The system platform provides an intuitive, graphical user interface for customer call service operations, and users can easily add data fields dynamically in accordance with the present invention.

Currently known data mining technologies and systems require expensive database hardware and software equipment; customer service centers generally use fixed telephone services, and customer data screens are also pre-developed application pages, which are not dynamically generated data fields.

At present, the cost of technology construction is high, so it is necessary to develop a method that is low in cost and easy to construct.

The invention is a method of developing a software system.

Provides the function of dynamic data mining when the customer service center receives customer calls for sales operations.

This method provides an intuitive, graphical user interface for customer call service operations, and users can easily add data fields dynamically in accordance with the present invention.

10‧‧‧System environment functional architecture diagram for handling telephone and multimedia communications

11‧‧‧ call recipients

12‧‧‧ City calls

13‧‧‧Service staff computer

14‧‧‧VoIP: Abbreviation for Voice over IP, Internet Protocol Call Technology, voice signal A voice service that is transmitted over an IP network after being compressed into data packets.

15‧‧‧Telecom Company: Telecommunications Company

16‧‧‧Mobile Phone

17‧‧‧Internet: Internet

20‧‧‧System structure function diagram for online sales dynamic data mining

21‧‧‧Browser Controller: Browser Controls

22‧‧‧Internet Browser: Web Browser

23‧‧‧Web Server: Web Server

24‧‧‧URL: Universal Resource Locator, Uniform Resource Locator, commonly known as URL

25‧‧‧Rule Engine: Rule Engine

26‧‧‧The rules engine receives the data retrieved from the browser controller

27‧‧‧One or more URL data is sent to the Internet browser through the browser

28‧‧‧One or more web servers can be connected to the browser controller

30‧‧‧ indicates the system environment functional architecture diagram for handling telephone and multimedia communications

31‧‧‧Submit button

32‧‧‧Age data display field

33‧‧‧ Income tax information display field

34‧‧‧Gender data display field

35‧‧‧Cancel button

36‧‧‧Browser web page screen

Figure 1 is a diagram showing the functional architecture of a system environment for handling telephone and multimedia communications.

Figure 2 is a functional diagram of the system structure of the present invention.

Figure 3 is a screenshot of a web page that is provided to the user to add a data field in accordance with the present invention.

Embodiments of the present invention will be described below in conjunction with the drawings.

Figure 1 is a diagram showing the system environment function architecture of the dynamic data mining incoming line sales 10. By way of example, the call recipient 11 of the caller's multiple calls, preferably by means of a telephone. The telephone devices include the Public Switched Telephone Network (PSTN) 12, cellular telephones, satellite telephones 16, Voice over IP (VoIP) 14, and other forms of telephone and voice-based communications. The caller can also call or communicate with the call receiver 11 via data transfer, such as 17 Internet Road, including the Internet.

Call origination is independent and each incoming call is through the telephone company switch 15. Although reference is made to the public exchange 15 of the telecommunications company, any other form of telephone or equivalent call network system transmits voice or data signals on different carriers. The medium includes conventional land lines; radio, satellite or other forms of signal carriers; lightwave or sonic switching systems; or equivalents thereof, as may be appreciated by those skilled in the art.

Call Acceptance 11 provides a single source to find the right talent to support and solve problems, decisions, and/or queries. While call reception 11 is illustrated in a system environment where a single point processing telephone and multimedia contact is an intuitive system platform, call admission may include one or more logically interconnected but physically separate, including geographically removed, Operation, which provides a logically uniform call reception, needs to be recognized by those skilled in the art.

2 is a diagram showing a functional structure of a system structure for internal sales dynamic data mining. The browser controller 21 is a container and controller, and the Internet browser 22 resides in the browser controller 21. The browser controller control messages are sent to the rules engine 25 to receive 22 from each internet browser and the sales messages are displayed from the rules engine to the results of the corresponding internet browser.

One or more web servers 23 can be connected 28 to the browser controller, which resides on the web server with multiple web addresses 24.

The Internet browser 22 can simultaneously display one or more web pages, each web page containing one or more data fields, and the data fields are spaces for data insertion or selection. The user can access the data or from a list of selectable projects through a data entry device such as, but not limited to, computer indicators, keyboards and/or touch screens.

The user can type in the information in the web page data field and submit the capture pass. The flow controller controls the rules engine 25's data. The rules engine has a set of predefined rules. The rules engine receives the controller from the browser and extracts the data set of the captured 26 data, which can be interesting user information. Information in one or more of the URL data sets is sent 27 through the browser 21 to the Internet browser 22 for display.

The apparatus of the present invention is best illustrated by way of example. The user uses a website of the present invention, the web page 36 displayed by the Internet browser 22, the web page containing the age 32, the income tax 33 and the gender 34. As shown in FIG. 2, the user can insert the data in the corresponding data field. By way of example, the user type in the age data field 40, the annual income data field of 90,000 (dollars), and the gender data field of the male. After the data is inserted, the user can click the submit button 31 to enable the Internet browser to obtain the data field of the data. The user can clear the clear button 35 and clear the data in the data field to re-insert the data.

The captured data is sent to the rules engine. The rules engine receives the retrieved data and compares the data against predefined rules. By way of example, a pre-defined rule is defined in his 40-year-old male with an annual income of more than $80,000.

20‧‧‧System structure function diagram for online sales dynamic data mining

21‧‧‧Browser Controller: Browser Controls

22‧‧‧Internet Browser: Web Browser

23‧‧‧Web Server: Web Server

24‧‧‧URL: Universal Resource Locator, Uniform Resource Locator, commonly known as URL

25‧‧‧Rule Engine: Rule Engine

26‧‧‧The rules engine receives the data retrieved from the browser controller

27‧‧‧One or more URL data is sent to the Internet browser through the browser

28‧‧‧One or more web servers can be connected to the browser controller

Claims (9)

A method for providing dynamic data mining for customer service center sales, including: The browser controller includes an activation internet browser; The Internet browser displays the web page and returns the URL from the rules engine; The rules engine is used to define, compare, and process data mining rules, and returns the results to the Internet browser as a URL through the browser controller. The URL that the web server accesses outside the organization. According to the method of the first aspect, the method further includes: Web page that allows the user to type in the data field; The data of the submitted data field captures the rule engine button; Clear the data field button.