KR20180067128A - Method for providing personalized network service for mobile communication terminal users - Google Patents

Abstract

A method for providing a personalized network service for a user of a mobile communication terminal according to the present invention comprises: a step in which an automatic voice response server provides a previously stored guide voice when a call is received from a caller through a mobile communication terminal; a step in which a CID gateway engine accesses a service operating system by using a caller ID (CID) of the caller and receives service information related to the caller from the service operating system; a step in which a message server transmits a guide message, including a web address (URL) and being able to provide the service information, to the mobile communication terminal of the caller; and a step in which a web server provides, to the mobile communication terminal, a user interface for providing the service information corresponding to the web address when a shortcut execution input for the web address is received. According to the present invention, it is possible to be intuitive and shorten time by providing a voice and a screen simultaneously without installing a separate program to the user of the mobile communication terminal.

Description

BACKGROUND OF THE INVENTION 1. Field of the Invention [0001] The present invention relates to a personalized network service providing method and apparatus for a mobile communication terminal user,

The present invention relates to a personalized network service providing method and apparatus for a mobile communication terminal user.

In order for a user to use a service related to his / her personal information through a data network such as the Internet, a complicated procedure such as authentication of the user through the terminal device and input of the user's own information is performed.

This is because the terminal device is usually unspecified for the server, and even if the terminal device is specified, the terminal device specified can not be identified as a user who uses the terminal device. That is, in a system for providing a service through a data network, a server is only connected to a terminal device that is only a device, and several users or subscribers (members) intending to receive a service are not connected to the terminal device. Therefore, a user accessing through a specific terminal device incurs the troubles of performing authentication for himself or for inputting subscription information (login process) in order to receive information related to him / her in the server.

A mobile communication terminal is a portable device having one or more functions including a function for inputting / outputting information and a function for transmitting / receiving / storing data including a call function while being portable. Although the population of the mobile communication terminal differs from country to country, in many countries, the mobile communication terminal is considered to be one of the personal necessities of modern people so that almost all individuals can hold it.

As the functions are diversified, the mobile communication terminal also has complicated functions such as photographing and photographing of a moving picture, reproduction of a music or video file, reception of a game, broadcasting, and the like. These functions can be implemented at once to implement a comprehensive multimedia player. In order to implement complex functions, various new attempts have been made in terms of hardware or software for portable terminals. In addition, a user interface environment is provided for the user to easily and conveniently search for or select a function.

A variety of companies and organizations utilize an Automatic Response Service (ARS) to automatically respond to inquiries or requests from users via the phone. However, the automatic voice response system can reduce the number of counselors and thereby reduce labor costs, but conversely, the user has to listen to a lot of unnecessary auto-answer voices until receiving the desired service, thereby wasting precious time.

One of the advantages of the mobile communication terminal, the development of the display function, also influences the visualization of such an automatic voice response system. One of them is a "visible ARS", and when a call is made, the ARS system sends a text message containing a URL (Uniform Resource Locator), and the user touches or selects the URL, Click on the item corresponding to the item provided by the ARS system while viewing the web screen, and receive the desired service.

However, in order to use such a system, it is troublesome to install a program or an application related to the ARS system shown in the mobile communication terminal. Also, in order to provide the service using the personal information of the user, Or the input of subscription information must be performed in advance.

SUMMARY OF THE INVENTION It is an object of the present invention to provide a method and apparatus for providing a voice and a screen simultaneously to a user of a mobile communication terminal using a caller ID (CID) corresponding to a sender on a one- And to provide a personalized network service providing method and apparatus for a terminal user.

According to another aspect of the present invention, there is provided a method for providing a personalized network service for a mobile communication terminal user, the method comprising the steps of: when a call is received from a caller through a mobile communication terminal, ; Accessing a service operating system using a caller's identification ID and receiving service information associated with the caller from the service operating system; Transmitting, by the message server, a guidance message including a web address (URL) from which the service information can be provided to the caller's mobile communication terminal; And providing a user interface for providing the service information corresponding to the web address to the mobile communication terminal when the web server receives the shortcut execution input for the web address.

As an example related to the present invention, the calling party's identification ID may include a phone number provided by subscribing to a mobile communication company to use the mobile communication terminal of the calling party.

According to an embodiment of the present invention, when receiving a shortcut execution input for the web address, the web server provides the user interface for providing the service information corresponding to the web address to the mobile communication terminal , The user interface may be a provision via data communication.

As an example related to the present invention, the service operating system may include a system operated on the assumption of personal identification in a delivery or on-line voting.

As an example related to the present invention, the user interface may include an output of a menu for inquiring the delivery status of a delivery cargo to be delivered to the sender, and an output of detailed information about the selected menu.

As an example related to the present invention, the user interface may include an output of a return application menu of the delivery cargo delivered to the sender, and an output of detailed information about the selected menu.

As an example related to the present invention, the detailed information on the return application menu may be a delivery completed delivery cargo delivered to the caller, and the delivery completion delivery cargo may be displayed in the form of an item name, a seller, a delivery date and a delivery person .

As an example related to the present invention, the user interface may include an output of a selectable return reason list for the dispatched delivery cargo for which the return is requested.

As an example related to the present invention, the user interface may further include providing a screen related to settlement of costs for returning the dispatched delivery cargo requested for return.

Also, a method of providing a personalized network service for a user of a mobile communication terminal includes the steps of: providing an automatic voice response server with a pre-stored guidance voice when a call is received from the caller through the mobile communication terminal; Transmitting, by the message server, a guidance message including a web address (URL) to the caller's mobile communication terminal; Receiving a shortcut execution input for the web address, the web server providing the user interface to the mobile communication terminal corresponding to the web address; The CID gateway engine accesses the service operating system using the CID of the sender when there is an input of a service application related to the personal information of the sender through the user interface provided by the web server, Receiving service information associated with the caller from a service operating system; And providing, by the web server, service information related to the caller received from the service operating system to the caller's mobile communication terminal.

An apparatus for providing a personalized network service for a user of a mobile communication terminal according to the present invention is provided with an automatic voice response server configured to provide a previously stored guidance voice when a call is received from a caller through a mobile communication terminal; A CID gateway engine configured to connect to the service operating system using the caller identification (CID) and to receive service information associated with the caller from the service operating system; A message server configured to transmit a guidance message including a web address (URL) capable of providing the service information to the caller's mobile communication terminal; And a web server configured to provide a user interface for providing the service information corresponding to the web address to the mobile communication terminal when receiving a shortcut execution input for the web address.

According to the method and apparatus for providing a personalized network service for a user of a mobile communication terminal related to the present invention, since an act performed by a customer in order to receive a service related to his personal information operates as an individual confirmation, The personal authentication is completed. If the service operating system is a courier operating system, it will provide shipping information to the shippers of the cargo only conveniently and accurately.

In addition, according to an embodiment of the present invention, since a customer simultaneously accesses a data network together with a voice network, it is freely linked with other systems (business systems, external service systems) composed of data, Extension is free.

In addition, according to one example related to the present invention, a customer does not need to install a separate program or an app for receiving a visualized automatic response system service (a free service that does not use the customer's resources) none.

1 is a block diagram conceptually showing an entire system including a personalized network service providing apparatus for a user of a mobile communication terminal according to the present invention;
2 is a flowchart schematically showing a method of providing a personalized network service for a user of a mobile communication terminal according to the present invention.
3 to 6 are views schematically showing a user interface screen provided in a mobile communication terminal of a caller in connection with the present invention
7 is a flowchart schematically showing a personalized network service providing method for a mobile communication terminal user according to another example related to the present invention

Hereinafter, a method and apparatus for providing a personalized network service for a user of a mobile communication terminal according to the present invention will be described in detail with reference to the accompanying drawings.

1, a personalized network service providing system for a user of a mobile communication terminal according to the present invention may include a personalized network service providing apparatus 100, a service operating system 200, and a mobile communication terminal 300 have. Herein, the service operating system 200 may be an external system separate from the personalized network service providing apparatus 100 related to the present invention, but it may be an information that can be directly provided through the personalized network service providing apparatus 100 related to the present invention The service operating system 200 may be omitted. The mobile communication terminal 300 may be one of various electronic devices having a touch screen such as a smart phone, a PDA, a tablet PC, and the like. Specifically, the mobile communication terminal 300 is provided with a touch screen for touch input or video output, and has an input button for inputting a key or a touch input, an audio output unit, a camera, and a sensor on one side of the touch screen (See Figs. 3 to 6). These functions are for input / output or user interface, and functions related to various functions of the mobile communication terminal 300, that is, transmission / reception of a call, message, or application program are implemented.

The personalization network service provision apparatus 100 for a mobile communication terminal user may include an automatic voice response server 110, a CID gateway engine 120, a message server 130, and a web server 140. Their function and operation will be described with reference to Figs. 2-6.

The personalized network service providing apparatus 100 continues to detect whether a call is received from the caller (S20). However, if a call is received, the automatic voice response server 110 takes priority ≪ / RTI > That is, when the automatic voice response server 110 receives a call from the caller through the mobile communication terminal 300, the automatic voice response server 110 provides the previously stored guidance voice (S30). Herein, the automatic voice response server 110 is used in a manner that uses the data communication through the use of the message server 130 and the web server 140, in parallel with the conventional automatic response system dedicated to guidance service only by voice There is a difference.

The CID gateway engine 120 accesses the service operating system 200 using the caller ID (CID) and receives service information related to the caller (S40). Here, the calling party's identification ID may include a telephone number provided by joining a mobile communication company to use the calling mobile communication terminal 300. [ That is, the act of performing a voice call to the mobile communication terminal 100 is automatically performed by the individual authentication procedure, whereby a one-to-one secure network is connected between the individual and the individual or between the individual and the enterprise. These voice telephony networks are a 1: 1 independent network between the caller and the recipient (or enterprise), unlike many common data networks (many-to-one network structures) with unlimited access routes. That is, when connecting to the voice network, it is clearly recognized who is calling (user) by a telephone number (Caller ID, a unique identification number that exists only in the entire world), and the service server and the user 1 : 1 network. That is, the act of making a call to the service server related to the present invention in the mobile communication terminal 300 having the telephone number has already performed the personal authentication procedure itself, and after this action, Preparations have been made available on the network to immediately provide information (user's delivery status, purchase history, etc.). This concept is defined as a 'personalization network' in the present invention. Data communication on the voice telephone network is enabled so that one-to-one voice and data communication are performed simultaneously.

Next, the message server 130 transmits a guidance message including a web address (URL) capable of providing service information received from the service operating system 200 to the caller's mobile communication terminal 300 (S50) . The sending of the text message through the message server 130 is automatic transmission through the web, and the web address included in the text message may be a state in which a shortcut execution input is possible by the user's touch or the like (refer to FIG. 3 (b) . The code contained in the web address (URL) may be a one-time code containing a random number. Accordingly, it is possible to increase the security of the access to the web address including the personal information, and to allow only the sender of the text message received from the message server 130 to access the web server 140 It becomes the only channel.

When the customer (sender) receives a text message, the customer checks whether there is a shortcut execution input for the web address by touching the web address (S60). If the shortcut execution execution input is received, the web server 140 Provides the user interface for providing the service information of the customer to the mobile communication terminal 300 in response to the web address (S70). One example of a screen provided by the web server 140 and displayed on the caller's mobile communication terminal 300 is shown in Figs. This user interface is provided using data communication. At this time, the connection by the voice network to the automatic voice response server 110 may be set to be disconnected or continuously connected. 4 to 6 show user interface providing screens of the web server 140 by data communication in a state in which the connection by the voice network continues.

When the caller touches the web address, the mobile communication terminal 300 can output a screen 320 including a menu for receiving a service desired by the caller, as shown in FIG. 4 (a). 1, the service operating system 200 may include a system for the operation of the courier. In this case, as shown in FIG. 4, the user interface may include an output (a) of a menu for inquiring the delivery status of delivery cargo to be provided to the sender and an output (b) of detailed information about the selected menu have. 4 (a), when the caller touches (or clicks) the menu 'Instant Delivery Status', the caller's mobile communication terminal 300, according to the provision of the web server 140, The user interface screen 321 shown in Fig. This may include courier services sent by the sender, such as courier service or return. These delivery inquiries provide the necessary services quickly and easily without a separate personal authentication procedure. However, the service operating system 200 may include a return delivery application, an interpersonal direct transaction, a quick service application, a substitute service, a delivery application, an online voting system, and the like in addition to the courier inquiry presented in this example. For this purpose, the identification ID of the sender of the mobile communication terminal 300, which is a device which is unique in the world and is unique to each individual, is used.

5, the user interface 320 provided through the web server 140 displays the output (a) of the return application menu of the delivery cargo delivered to the sender and the output (331) of the detailed information 331 of the selected menu b). As shown in FIG. 5 (b), detailed information on the return application menu is a delivery completed delivery shipment to the sender, and the completed delivery delivery may be in the form of an item name, a seller, a delivery date, and a delivery person. The output of the delivered delivery cargo and the application for the return of the delivered delivery cargo are caused by the connection of the personalization network service providing apparatus 100 for the user of the mobile communication terminal according to the present invention to the sender's mobile communication terminal 300 in a one- do.

If the merchandise to be returned is selected, as shown in FIG. 5C, the user interface may include an output of a selectable return reason list 333 for the delivery completed delivery cargo for which the return is requested.

6 (a) shows a screen 334 related to the confirmation of the contents of the return application, and FIG. 6 (b) shows the return And the additional guidance screen 336 provided by the web server 140 when the procedure for returning application is completed. However, it may be a text message transmission by the message server 130 instead of the user screen of FIG. 6 (c) so that the mobile communication terminal 300 can store and display the status of the return application.

As shown in FIGS. 1 and 4 (a), the user interface provided through the web server 140 may be a menu related to various sending applications, direct call with an agent, and the like and detailed items. To this end, the personalization network service providing system for a mobile communication terminal user related to the present invention may include a call center 150 separately.

7 is a flowchart schematically illustrating a personalized network service providing method for a mobile communication terminal user according to another example of the present invention.

In step S120, the personalized network service providing apparatus directly provides the guidance voice previously stored by the automatic voice response server in step S130. However, unlike the previous example, in this example, Transmits a guidance message including the web address to the calling mobile communication terminal 100 (S140). Thereafter, when a shortcut execution input for the web address is received from the user's mobile communication terminal 300, the web server 140 provides the stored user interface corresponding to the web address to the mobile communication terminal 300 of the caller S160). If there is a service application input related to personal information through the provided user interface (S170), the CGI gateway engine 120 accesses the service operating system 200 using the sender's identification ID, (S180). The web server 140 provides the service information received from the service operating system 200 to the mobile communication terminal 300 of the caller. In this method, in consideration of the case where the content of the service application of the sender is not related to the personal information, the user first accesses the web server 140, 120 operate to provide service information related to the caller, which is different from the previous embodiment.

The method and apparatus for providing the personalized network service for the user of the mobile communication terminal described above are not limitedly applied to the configuration and method of the illustrated embodiments. The embodiments may be configured so that all or some of the embodiments may be selectively combined so that various modifications may be made.

100: Personalized network service provider
110: Automatic voice response server
120: CISD gateway engine
130: message server
140: Web server
150: Call Center
200: Service Operation System
300: mobile communication terminal

Claims (11)

Providing an automatic voice response server with a pre-stored announcement voice when a call is received from the caller through the mobile communication terminal;
Accessing a service operating system using a caller ID (CID) of the call gateway, and receiving service information related to the caller from the service operating system;
Transmitting, by the message server, a guidance message including a web address (URL) from which the service information can be provided to the caller's mobile communication terminal; And
And providing the mobile communication terminal with a user interface for providing the service information corresponding to the web address when the web server receives the shortcut execution input for the web address. A method for providing a personalized network service.
The method according to claim 1,
Wherein the caller identification ID includes a phone number provided by joining a mobile communication company to use the mobile communication terminal of the caller.
The method according to claim 1,
When receiving a shortcut execution input for the web address, the web server providing the mobile terminal with a user interface for providing the service information corresponding to the web address,
Wherein the user interface is provided through data communication.
The method according to claim 1,
Wherein the service operating system comprises a system operated on the assumption of personal identification in delivery or on-line voting.
5. The method of claim 4,
Wherein the user interface comprises:
Outputting a menu for inquiring the delivery status of delivery cargo to be delivered to the sender, and outputting detailed information about the selected menu.
5. The method of claim 4,
Wherein the user interface comprises:
Outputting a return application menu of the delivery cargo delivered to the sender and outputting detailed information about the selected menu.
The method according to claim 6,
The detailed information on the return application menu includes,
Wherein the delivery completed delivery cargo delivered to the caller is displayed in the form of an item name, a seller, a delivery date, and a delivery person.
8. The method of claim 7,
Wherein the user interface comprises:
And outputting a selectable return reason list for the delivery completed delivery cargo requested to be returned.
8. The method of claim 7,
Wherein the user interface comprises:
Further comprising providing a screen related to settlement of costs for returning the delivery-completed delivery cargo requested for return.
Providing an automatic voice response server with a pre-stored announcement voice when a call is received from the caller through the mobile communication terminal;
Transmitting, by the message server, a guidance message including a web address (URL) to the caller's mobile communication terminal;
Receiving a shortcut execution input for the web address, the web server providing the user interface to the mobile communication terminal corresponding to the web address;
The CID gateway engine accesses the service operating system using the CID of the sender when there is an input of a service application related to the personal information of the sender through the user interface provided by the web server, Receiving service information associated with the caller from a service operating system; And
And providing the service information related to the caller received from the service operating system to the caller's mobile communication terminal.
An automatic voice response server configured to provide a pre-stored announcement voice when a call is received from the caller through the mobile communication terminal;
A CID gateway engine configured to connect to the service operating system using the caller identification (CID) and to receive service information associated with the caller from the service operating system;
A message server configured to transmit a guidance message including a web address (URL) capable of providing the service information to the caller's mobile communication terminal; And
And a web server configured to provide a user interface for providing the service information corresponding to the web address to the mobile communication terminal when receiving a shortcut execution input for the web address, Wherein the personalized network service providing apparatus comprises:

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