TW201516945A - A service-scheduling device and method thereof - Google Patents

A service-scheduling device and method thereof Download PDF

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Publication number
TW201516945A
TW201516945A TW102138881A TW102138881A TW201516945A TW 201516945 A TW201516945 A TW 201516945A TW 102138881 A TW102138881 A TW 102138881A TW 102138881 A TW102138881 A TW 102138881A TW 201516945 A TW201516945 A TW 201516945A
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Taiwan
Prior art keywords
registration
user
unit
tag
electronic identification
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TW102138881A
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Chinese (zh)
Inventor
Yen-Chang Huang
Jack Ching-Tsung Uang
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Hobbes & Co Ltd
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Priority to TW102138881A priority Critical patent/TW201516945A/en
Priority to CN201310539250.8A priority patent/CN104574622A/en
Publication of TW201516945A publication Critical patent/TW201516945A/en

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Abstract

A service-scheduling device is disclosed. The device includes a microprocessor, a tag-acquiring unit, a memory unit, a scheduling module, and a notification module. The tag-acquiring unit reads a tag. The memory unit includes a database storing the tag and a user-data corresponding to the tag and a list storing the user-data. The scheduling module gets an order based on the tag-acquiring unit gets the tag. The scheduling module includes a registration unit. The registration unit receives the user-data according to the tag. The notification module coupled to the scheduling module outputs the user-data as a notice message according to the order and removes the user-data corresponding to the tag from the list.

Description

一種掛號裝置及其方法 Registration device and method thereof

本發明是一種掛號裝置及其方法,由其是一種提供使用者選擇叫號方式的掛號裝置與方法。 The invention relates to a registration device and a method thereof, which are a registration device and a method for providing a user to select a call number.

在現今以服務導向的社會,使用者常常需要排隊等待接受服務。例如,在餐廳排隊等待用餐、小吃店排隊等待取餐、醫院掛號等待看診、銀行或是郵局排隊等待服務等等。服務提供端通常在門口擺設自動取號機,提供使用者自行取號,由此順序一一服務使用者。然而,每個服務提供端每天需要重新印製自動取號機的紙張,並且使用者常常取號之後發現有別的事情需要離開現場,而造成自動取號機紙張的浪費。由此可見,對於天天需要服務民眾的服務提供端而言,自動取號機所印製的紙張實為一相當不必要的成本。 In today's service-oriented society, users often need to wait in line to receive services. For example, waiting in the restaurant for dinner, snack bars waiting in line to wait for meals, hospital registration waiting for a visit, bank or post office waiting in line for service, etc. The service provider usually arranges an automatic number picking machine at the door, and provides the user to take the number by itself, thereby sequentially serving the user one by one. However, each service provider needs to reprint the paper of the automatic machine every day, and the user often finds that something needs to leave the scene after the number is taken, resulting in waste of the automatic machine paper. It can be seen that for the service provider that needs to serve the people every day, the paper printed by the automatic numbering machine is a rather unnecessary cost.

有鑑於此,本發明提出一種掛號裝置。本掛號裝置包括微處理單元、讀取電子識別標籤的標籤擷取單元、記憶單元、掛號模組以及叫號模組。本記憶單元包括電子標籤資料庫,用於儲存電子識別標籤與電子識別標籤所對應的使用者資料。本記憶單元更包括掛號列表,用於儲存電子識別標籤所對應的使用者資料。本掛號模組是根據標籤擷取單元讀取電子識別標籤的時間先後產生使用者順序。掛號模組包括註冊單元。本註冊單元會當微處理單元 判斷電子識別標籤並未儲存於電子標籤資料庫時,註冊單元會根據電子識別標籤接收使用者資料。叫號模組耦接於掛號模組。叫號模組會根據使用者順序輸出使用者資料作為叫號資訊,並於掛號列表中移除電子識別標籤所對應的使用者資料。 In view of this, the present invention proposes a registration device. The registration device includes a micro processing unit, a label capture unit for reading an electronic identification tag, a memory unit, a registration module, and a call number module. The memory unit includes an electronic tag database for storing user data corresponding to the electronic identification tag and the electronic identification tag. The memory unit further includes a registration list for storing user data corresponding to the electronic identification tag. The registration module generates the user sequence according to the time when the tag retrieval unit reads the electronic identification tag. The registration module includes a registration unit. This registration unit will act as a microprocessor unit When the electronic identification tag is not stored in the electronic tag database, the registration unit receives the user data according to the electronic identification tag. The calling module is coupled to the registration module. The call number module outputs the user data as the call number information according to the user sequence, and removes the user data corresponding to the electronic identification tag in the registration list.

本發明實施例另提出一種掛號方法,適用於掛號裝置。本掛號方法包括接收電子識別標籤後,判斷電子識別標籤是否儲存於電子標籤資料庫。若否,則註冊單元接收使用者資料以初始化電子識別標籤,並且對應記錄使用者資料與電子識別標籤於電子標籤資料庫中。另外,若電子識別標籤已儲存於電子標籤資料庫,則根據標籤擷取單元讀取電子識別標籤的時間先後產生使用者順序,並記錄電子識別標籤以及所對應的使用者資料於掛號列表中。 The embodiment of the invention further provides a registration method, which is suitable for the registration device. The registration method includes determining whether the electronic identification tag is stored in the electronic tag database after receiving the electronic identification tag. If not, the registration unit receives the user profile to initialize the electronic identification tag, and correspondingly records the user profile and the electronic identification tag in the electronic tag database. In addition, if the electronic identification tag is stored in the electronic tag database, the user sequence is generated according to the time when the tag capturing unit reads the electronic identification tag, and the electronic identification tag and the corresponding user data are recorded in the registration list.

為了能更進一步瞭解本發明為達成既定目的所採取之技術、方法及功效,請參閱以下有關本發明之詳細說明、圖式,相信本發明之目的、特徵與特點,當可由此得以深入且具體之瞭解,然而所附圖式與附件僅提供參考與說明用,並非用來對本發明加以限制者。 In order to further understand the technology, method and effect of the present invention in order to achieve the intended purpose, reference should be made to the detailed description and drawings of the present invention. The drawings and the annexed drawings are intended to be illustrative and not to limit the invention.

10、20、30‧‧‧掛號裝置 10, 20, 30‧‧‧ Registration devices

101‧‧‧微處理單元 101‧‧‧Microprocessing unit

103‧‧‧標籤擷取單元 103‧‧‧Label capture unit

105‧‧‧記憶單元 105‧‧‧ memory unit

1050‧‧‧電子標籤資料庫 1050‧‧‧Electronic Tag Database

1052‧‧‧掛號列表 1052‧‧‧List of registrations

107‧‧‧掛號模組 107‧‧‧ Registration Module

1070‧‧‧註冊單元 1070‧‧‧ Registration unit

1072‧‧‧收音單元 1072‧‧‧ Radio unit

1074‧‧‧輸入單元 1074‧‧‧ Input unit

1076‧‧‧輸出介面 1076‧‧‧Output interface

109‧‧‧叫號模組 109‧‧‧calling module

1090‧‧‧揚聲單元 1090‧‧‧ Speaker unit

1092‧‧‧顯示單元 1092‧‧‧Display unit

113‧‧‧網路介面 113‧‧‧Network interface

200、300‧‧‧顯示螢幕 200, 300‧‧‧ display screen

201‧‧‧電子識別標籤 201‧‧‧Electronic identification label

203‧‧‧文字型態選項 203‧‧‧Text type options

205‧‧‧語音型態選項 205‧‧‧Voice type options

207‧‧‧使用者資料 207‧‧‧ User data

209、303‧‧‧顯示螢幕 209, 303‧‧‧ display screen

301‧‧‧行動裝置 301‧‧‧ mobile device

S401、S403、S405、S407、S409、S411‧‧‧步驟 Steps S401, S403, S405, S407, S409, S411‧‧

圖1是本發明根據實施例繪示之掛號裝置功能方塊圖。 1 is a functional block diagram of a registration device according to an embodiment of the present invention.

圖2A-2D是本發明根據郵局掛號實施例繪示之掛號方法示意圖。 2A-2D are schematic diagrams showing the registration method according to the embodiment of the post office registration according to the present invention.

圖3A-圖3D是本發明根據醫院掛號實施例繪示之掛號方法示意圖。 3A-3D are schematic diagrams showing the registration method according to the embodiment of the hospital registration according to the present invention.

圖4是本發明根據實施例繪示之以掛號裝置實施掛號的流程圖。 FIG. 4 is a flow chart of carrying out registration by a registration device according to an embodiment of the present invention.

在下文中,將藉由圖式說明本發明之各種例示實施例來詳細描 述本發明。然而,本發明概念可能以許多不同形式來體現,且不應解釋為限於本文中所闡述之例示性實施例。此外,圖式中相同參考數字可用以表示類似的元件。 In the following, detailed description will be made by way of illustration of various exemplary embodiments of the invention The invention is described. However, the inventive concept may be embodied in many different forms and should not be construed as being limited to the illustrative embodiments set forth herein. In addition, the same reference numerals may be used in the drawings to indicate similar elements.

本發明提出一種提供服務順序的掛號裝置,概括來說,本掛號裝置可設置於各種場所,使用者以先來後到的時間順序接受服務,並且使用者可自主設定叫號的資料,藉此服務順序以及個人化的叫號資料提升使用者的報到注意力,讓所有使用者不至於混亂中。 The present invention provides a registration device for providing a service sequence. In general, the registration device can be installed in various places, the user receives the service in a chronological order, and the user can set the data of the call number autonomously, thereby serving the service sequence and Personalized call number information enhances the user's attention and makes all users not confused.

具體而言,圖1是本發明根據實施例繪示的掛號裝置功能方塊圖。請參照圖1,掛號裝置10包括微處理單元101、標籤擷取單元103、記憶單元105、掛號模組107以及叫號模組109,其中標籤擷取單元103、記憶單元105以及掛號模組107分別耦接於微處理單元101。掛號模組107耦接於叫號模組109。各元件間的作動將於下詳述。 Specifically, FIG. 1 is a functional block diagram of a registration device according to an embodiment of the present invention. Referring to FIG. 1 , the registration device 10 includes a micro processing unit 101 , a label capture unit 103 , a memory unit 105 , a registration module 107 , and a call number module 109 . The label capture unit 103 , the memory unit 105 , and the registration module 107 . They are respectively coupled to the micro processing unit 101. The registration module 107 is coupled to the call module 109. The actions between the various components will be detailed below.

標籤擷取單元103用於讀取電子識別標籤,例如手機的唯一識別資料(unique identification number,UID)。於一範例中,標籤擷取單元103是可讀取無線射頻識別標籤(radio frequency identification tag,RFID tag)的讀取單元,使用者可手持任何具有RFID標籤的裝置或卡片,例如悠遊卡,由標籤擷取單元103讀取電子識別標籤。在另一範例中,標籤擷取單元103是具備近距離無線通訊(Near Field Communication)的感應電路單元,近距離無線通訊標籤(NFC tag)或者具備近距離無線通訊功能的設備,例如NFC手機,皆可與本發明掛號裝置的標籤擷取單元作動。在更另一範例中,標籤擷取單元103是可讀取一維條碼或是二維條碼的光學掃描單元。本發明並非意欲以此些資料讀取方式作為本發明的限制,任何以無線感應或光學掃描的裝置配合對應的識別標籤皆可實現本發明的掛號裝置,上述僅以實施例便於具體說明本發明的實施手段。 The tag retrieval unit 103 is configured to read an electronic identification tag, such as a unique identification number (UID) of the mobile phone. In an example, the tag capturing unit 103 is a reading unit that can read a radio frequency identification tag (RFID tag), and the user can hold any device or card with an RFID tag, such as a leisure card. The tag capturing unit 103 reads the electronic identification tag. In another example, the tag capturing unit 103 is a sensing circuit unit having Near Field Communication, a NFC tag or a device having a short-range wireless communication function, such as an NFC mobile phone. Both can be activated by the label capture unit of the registration device of the present invention. In still another example, the tag capture unit 103 is an optical scanning unit that can read a one-dimensional barcode or a two-dimensional barcode. The present invention is not intended to be limited by the present invention. Any device that uses wireless sensing or optical scanning can cooperate with the corresponding identification tag to implement the registration device of the present invention. Means of implementation.

記憶單元105耦接於微處理單元101。記憶單元105包括電子標籤資料庫1050以及掛號列表1052。電子標籤資料庫1050中分別儲存複數筆電子識別標籤,例如唯一識別資料、無線射頻識別標籤或近距離無線通訊標籤,以及該些電子識別標籤所分別對應的個人化資料,例如姓名、電話、暱稱或是代號等等使用者個人能辨識的資料。記憶單元105的掛號列表1052儲存至少一筆電子識別標籤與其所對應的個人化資料,其中掛號列表1052是以標籤擷取單元103讀取電子識別標籤的順序依序記錄個人化資料。具體產生方式於下詳述。 The memory unit 105 is coupled to the micro processing unit 101. The memory unit 105 includes an electronic tag library 1050 and a registration list 1052. The electronic tag database 1050 stores a plurality of electronic identification tags, such as unique identification data, radio frequency identification tags or short-range wireless communication tags, and personalized information corresponding to the electronic identification tags, such as name, phone number, and nickname. Or the code that the user can identify personally. The registration list 1052 of the memory unit 105 stores at least one electronic identification tag and the personalized material corresponding thereto, wherein the registration list 1052 sequentially records the personalized data in the order in which the tag retrieval unit 103 reads the electronic identification tag. The specific production method is detailed below.

請復參照圖1,掛號模組107耦接於微處理單元101,用於產生一掛號列表1052。掛號列表1052中儲存至少一筆用於指示多個使用者接受服務的順序及其對應的個人化資料。在一實施例中,當使用者準備排隊接收服務時,由標籤擷取單元103讀取使用者的電子識別標籤。此時,掛號模組1070會得知使用者加入排隊等待的時間點,藉由相對於其他排隊的使用者的時間先後得到一使用者順序。此使用者順序是掛號列表中使用者加入排隊的順序,也是使用者可接受服務的順序。因此,掛號模組107進一步查詢記憶單元105中的電子標籤資料庫1050,將對應電子識別標籤的使用者資料依據使用者順序寫入掛號列表1052。 Referring to FIG. 1, the registration module 107 is coupled to the micro processing unit 101 for generating a registration list 1052. The registration list 1052 stores at least one order for indicating the order in which the plurality of users accept the service and their corresponding personalized materials. In an embodiment, when the user is ready to queue up to receive the service, the tag retrieval unit 103 reads the user's electronic identification tag. At this time, the registration module 1070 knows the time point when the user joins the queue, and obtains a user order by time relative to other queued users. This user order is the order in which the users join the queue in the registered list, and also the order in which the user can accept the service. Therefore, the registration module 107 further queries the electronic tag database 1050 in the memory unit 105, and writes the user data corresponding to the electronic identification tag into the registration list 1052 according to the user order.

掛號模組107包括註冊單元1070。註冊單元1070包括收音單元1072以及輸入單元1074。收音單元1072用於接收外部產生的音訊訊號。輸入單元1074用於接收文字資料,例如實體鍵盤、虛擬鍵盤或語音識別單元,透過輸入法或語音辨識得到對應的文字資料。註冊單元1070用於接收使用者登記註冊的個人化資料。在本發明實施例提出的掛號裝置中,所有電子識別標籤皆需要進行註冊程序後,才進入掛號程序。例如,當使用者在服務提供的現場購買或取得一全新未進行註冊的電子識別標籤,或手持尚未於掛號裝置10中註冊的NFC手機或具備RFID tag的悠遊卡,或未註 冊過的儲存於手機或紙本的二維條碼,皆需要先於註冊單元1070註冊個人資料。在註冊程序中,掛號裝置10會提供使用者選擇所欲呈現的叫號資料的資料類型。在一範例中,使用者可透過輸入單元1074以文字方式輸入資料,例如輸入法打字或是手寫輸入辨識,該使用者資料會以文字資料型態儲存於電子標籤資料庫1050。另一範例中,使用者亦可選擇透過收音單元1072以語音輸入方式作為使用者資料。收音單元1072例如是麥克風或其他可錄製或截取音訊的元件,麥克風或其他可擷取音訊元件會錄製使用者的音訊訊號,例如使用者說出「網拍達人」,收音單元1072會錄下「網拍達人」的錄音檔案並將此錄音檔案連同電子識別標籤的唯一識別資料一併關聯儲存至電子標籤資料庫1050中。 The registration module 107 includes a registration unit 1070. The registration unit 1070 includes a radio unit 1072 and an input unit 1074. The sound collection unit 1072 is configured to receive an externally generated audio signal. The input unit 1074 is configured to receive a text material, such as a physical keyboard, a virtual keyboard, or a voice recognition unit, and obtain corresponding text data through an input method or voice recognition. The registration unit 1070 is configured to receive personalized information registered by the user. In the registration device proposed by the embodiment of the present invention, all the electronic identification tags need to perform the registration process before entering the registration process. For example, when the user purchases or obtains a brand new unregistered electronic identification tag at the service providing site, or holds an NFC mobile phone or an RFID tag-free leisure card that has not been registered in the registration device 10, or does not note Registered 2D barcodes stored on mobile phones or papers require registration of personal data prior to registration unit 1070. In the registration process, the registration device 10 provides the type of material for which the user selects the name data to be presented. In an example, the user can input data in a text manner through the input unit 1074, such as input typing or handwriting input identification, and the user data is stored in the electronic label database 1050 in a text data type. In another example, the user may also select the voice input mode as the user data through the sound collection unit 1072. The sounding unit 1072 is, for example, a microphone or other component capable of recording or intercepting audio. The microphone or other audible audio component can record the user's audio signal. For example, the user speaks "net singer", and the radio unit 1072 will record " The recording file of the Snapshot is stored in the electronic tag database 1050 in association with the unique identification data of the electronic identification tag.

在一範例實施例中,掛號裝置10的顯示螢幕(未繪示)會呈現供使用者選擇註冊的資料類型按鈕。若使用者選擇以音訊檔案作為使用者資料,則收音單元1072會錄製使用者的聲音,並關聯該電子識別標籤與對應的音訊檔案儲存於電子標籤資料庫1050。若使用者選擇以文字資料作為使用者資料,則輸入單元1074會接收使用者輸入的文字,並關聯該電子識別標籤與對應的文字資料儲存於電子標籤資料庫1050。應注意的是,本發明實施例提出的掛號裝置10並非僅局限於一種註冊的資料類型,可根據實際需求設計多種可供使用者註冊的欄位,並且可依據不同情況選擇不同的使用者資料作為叫號資訊。例如,使用者可在註冊時同時登記真實姓名、聯絡電話、暱稱或代號等資料,亦可從中作進一步的設定,像是在醫院的場合則設定以真實姓名作為叫號資訊,或是在小吃店的場合則設定以暱稱作為叫號資訊。任何使用者個人可辨識的資料皆可應用在本發明的掛號裝置中。 In an exemplary embodiment, the display screen (not shown) of the registration device 10 presents a data type button for the user to select to register. If the user selects the audio file as the user data, the sounding unit 1072 records the user's voice, and associates the electronic identification tag and the corresponding audio file in the electronic tag database 1050. If the user selects the text data as the user data, the input unit 1074 receives the text input by the user, and stores the electronic identification tag and the corresponding text data in the electronic tag database 1050. It should be noted that the registration device 10 proposed by the embodiment of the present invention is not limited to only one type of registered data, and various fields for user registration can be designed according to actual needs, and different user data can be selected according to different situations. As the call number information. For example, the user can register the real name, contact number, nickname or code number at the same time of registration, and can also make further settings from it, such as setting the real name as the calling information or the snack in the hospital. In the case of the store, the nickname is set as the call number information. Any personally identifiable information of any user can be applied to the registration device of the present invention.

以下具體說明以掛號裝置10執行掛號的程序。於電子識別標籤已註冊於掛號裝置10後,掛號模組107會根據標籤擷取單元103讀取電子識別標籤的時間先後得到一使用者順序。接著,掛號模 組107會查詢電子標籤資料庫1050,以依據使用者順序將個人化資料寫入掛號列表1052中。此些個人化資料可以是中英文姓名、電話或地址等現實生活中使用者的真實資料,或是暱稱、代號等只有對於個人而言才有意義的資料。使用者可透過確認掛號列表上是否出現自己的註冊的使用者資料,得知是否已完成列隊等待的掛號程序。 The procedure for executing the registration by the registration device 10 will be specifically described below. After the electronic identification tag has been registered in the registration device 10, the registration module 107 obtains a user sequence according to the time sequence in which the tag retrieval unit 103 reads the electronic identification tag. Then, the registration module The group 107 will query the electronic tag database 1050 to write the personalized data into the registration list 1052 in accordance with the user order. Such personalized information may be real information of real-life users such as Chinese and English names, telephone numbers or addresses, or materials that are meaningful only to individuals, such as nicknames and code names. The user can confirm whether the registered user data has been completed by confirming whether the registered user data appears on the registration list.

掛號模組107更包括輸出介面1076,例如USB介面或RS-232介面,用以與印表機(未繪示)連接。在本發明實施例提出的掛號裝置10提供使用者可在現場使用電子識別標籤註冊使用者資料,或是在家透過網路或手機軟體註冊使用者資料。在一實施例中,使用者可在現場的販賣機購買RFID標籤,或使用具有RFID標籤的裝置或卡片在註冊單元1070進行註冊,或在現場透過網站產生具備使用者資料的二維條碼,並由印表機列印出來。或者,由網站傳送二維標籤到行動裝置,使用者可手持行動裝置上的二維條碼作為電子識別標籤登記於掛號列表中。 The registration module 107 further includes an output interface 1076, such as a USB interface or an RS-232 interface, for connection to a printer (not shown). The registration device 10 proposed in the embodiment of the present invention provides a user to register user data in the field using an electronic identification tag, or to register user data at home through a network or a mobile phone software. In one embodiment, the user may purchase an RFID tag at a vending machine on site, or register with the registration unit 1070 using a device or card having an RFID tag, or generate a two-dimensional bar code with user data on the site through the website, and Printed out by the printer. Alternatively, the website transmits the two-dimensional tag to the mobile device, and the user can register the two-dimensional barcode on the mobile device as an electronic identification tag in the registration list.

請復參照圖1,叫號模組109包括揚聲單元1090以及顯示單元1092。顯示單元1090用於顯示掛號列表1052中的文字資料,而揚聲單元111用於輸出掛號列表1052中的音訊訊號。使用者可透過叫號模組109得知目前是否可接受服務。例如,顯示單元1092上顯示的是「不吃蘋果」,則以「不吃蘋果」作為註冊資訊的使用者可知目前輪到自己接受服務。或者,例如,揚聲單元1090發出「網拍達人」的語音訊息,則以「網拍達人」的語音檔作為註冊資訊的使用者可知目前輪到自己接受服務。 Referring back to FIG. 1, the call number module 109 includes a speaker unit 1090 and a display unit 1092. The display unit 1090 is configured to display the text data in the registration list 1052, and the speaker unit 111 is configured to output the audio signal in the registration list 1052. The user can know through the call number module 109 whether the service is currently acceptable. For example, if the display unit 1092 displays "Don't Eat Apple", the user who uses "Do not eat Apple" as the registration information knows that it is their turn to accept the service. Or, for example, if the speaker unit 1090 issues a voice message of "webmaster", the user who uses the voice file of "netshot" as the registration information knows that it is his turn to accept the service.

掛號裝置10更包括網路介面113。網路介面113可透過網際網路連接到一雲端資料庫(未繪示)。記憶單元105所儲存的電子標籤資料庫1050與掛號列表1052可上傳至雲端資料庫。爾後,已註冊過的電子識別標籤可隨意地且重複地在任何本發明實施例提出的掛號裝置進行掛號取號或報到,透過雲端資料庫互相分享 或共用電子標籤資料庫1050,使得任何註冊過的電子識別標籤皆可在本發明提出的設置於任何一處的掛號裝置進行掛號,方便使用者排隊依序接受服務,並以註冊的個人化資料作為叫號資訊。 The registration device 10 further includes a network interface 113. The network interface 113 can be connected to a cloud database (not shown) via the Internet. The electronic tag database 1050 and the registration list 1052 stored in the memory unit 105 can be uploaded to the cloud database. Then, the registered electronic identification tags can be randomly and repeatedly registered or reported in any of the registration devices proposed by the embodiments of the present invention, and shared with each other through the cloud database. Or sharing the electronic tag database 1050, so that any registered electronic identification tag can be registered in the registration device set up at any place proposed by the present invention, so that the user can receive the service in order, and register the personalized data. As the call number information.

值得注意的是,在本發明實施例提出的掛號裝置10中,每個使用者可根據實際需求擁有至少一個電子識別標籤。例如,使用者可在需要具體身分驗證的場合註冊一張具備真實姓名的二維條碼。或者,例如,使用者可另外註冊一張僅以暱稱作為註冊資訊的二維條碼或RFID標籤。透過各種不同註冊資訊方式,使用者可在不同場合以不同層級的資料進行掛號,於享受以個人化資訊掛號與叫號服務的情況下仍可保留適切的隱私。 It should be noted that in the registration device 10 proposed by the embodiment of the present invention, each user can have at least one electronic identification tag according to actual needs. For example, a user can register a 2D barcode with a real name if a specific identity verification is required. Or, for example, the user may additionally register a two-dimensional barcode or RFID tag that only uses the nickname as the registration information. Through various registration information methods, users can register with different levels of information on different occasions, and retain appropriate privacy when enjoying personalized information registration and calling services.

圖2A-2D是本發明根據郵局掛號實施例繪示之掛號方法示意圖。請參照圖2A,掛號裝置20包括顯示螢幕200。如圖2A所示,掛號裝置20的感應處讀取使用者手持的電子識別標籤201,並提供使用者兩種註冊方式:文字型態選項203或語音型態選項205。註冊程序已於上述篇幅說明,於此不再重複。於圖2B中,顯示螢幕200中顯示使用者註冊完成的使用者資料207,如圖所示,本實施例的使用者資料為「天天郵局報到」的文字資料。 2A-2D are schematic diagrams showing the registration method according to the embodiment of the post office registration according to the present invention. Referring to FIG. 2A, the registration device 20 includes a display screen 200. As shown in FIG. 2A, the sensing device of the registration device 20 reads the electronic identification tag 201 held by the user and provides two registration modes for the user: a text type option 203 or a voice type option 205. The registration process has been described in the above section and will not be repeated here. In FIG. 2B, the user data 207 in which the user registration is completed is displayed on the screen 200. As shown in the figure, the user data in this embodiment is the text data of "Daily Post Office Reporting".

請參照圖2C,顯示螢幕200顯示以電子識別標籤201取得掛號資料的示意圖。圖如所示,顯示螢幕200上顯示使用者在掛號列表中的序號為073。在另一範例中,如圖2D所示,顯示螢幕209亦可不顯示使用者在掛號列表中的序號,而僅顯示「本日待服務民眾」的掛號列表資訊。使用者可直接查看目前服務的使用者資料「raining」或是下一位服務的使用者資料「天天郵局報到」得知目前情況。再次說明,本發明不以掛號列表的序號作為通知使用者已可接受服務的必要元件,使用者可不知道自己的排號順序,而是僅透過掛號列表1052觀看使用者註冊的文字顯示資料或聆聽語音播放資料作為叫號資訊。 Referring to FIG. 2C, the display screen 200 displays a schematic diagram of obtaining the registration data by the electronic identification tag 201. As shown in the figure, the display unit 200 displays the serial number of the user in the registration list as 073. In another example, as shown in FIG. 2D, the display screen 209 may not display the serial number of the user in the registration list, but only the registration list information of "the day-to-be-served public". Users can directly view the current user data "raining" or the next user's user information "Daily Post Office" to find out the current situation. Again, the present invention does not use the serial number of the registration list as a necessary component for notifying the user that the service has been accepted. The user may not know the order of his or her own number, but only view the text displayed by the user through the registration list 1052 or listen. The voice play data is used as the call number information.

圖3A-圖3E是本發明根據醫院掛號實施例繪示之掛號方法示 意圖。請參照圖3A,掛號裝置30讀取具備NFC的行動裝置301之電子識別標籤。在本實施例中,使用者已完成註冊,並且所註冊的使用者資料為「不吃蘋果」,如圖3B所示,行動裝置301上顯示使用者的醫院掛號資訊,包括看診科別、使用者資料以及看診序號023。請同時參照圖3B及圖3C,掛號裝置30中亦可顯示使用者的掛號資料,也就是說,在本發明提出的實施例中,並不侷限在掛號裝置30或行動裝置301上顯示掛號資料。掛號裝置30可讀取任何電子識別標籤,並根據讀取標籤的先後順序將電子識別標籤對應的使用者資料寫入掛號列表,於掛號裝置30或行動裝置301上呈現相關掛號資料。 3A-3E are diagrams showing the registration method according to the embodiment of the hospital registration according to the present invention. intention. Referring to FIG. 3A, the registration device 30 reads an electronic identification tag of the NFC-equipped mobile device 301. In this embodiment, the user has completed the registration, and the registered user profile is "do not eat apples". As shown in FIG. 3B, the mobile device 301 displays the user's hospital registration information, including the visiting department. User data and visit number 023. Referring to FIG. 3B and FIG. 3C, the registration device 30 can also display the user's registration data. That is to say, in the embodiment of the present invention, the registration information is not limited to the registration device 30 or the mobile device 301. . The registration device 30 can read any electronic identification tags, and write the user data corresponding to the electronic identification tags into the registration list according to the order of reading the tags, and present the relevant registration materials on the registration device 30 or the mobile device 301.

請參照圖3D,顯示螢幕303顯示醫院看診的掛號列表。在本實施例中,掛號列表包括掛號序、代稱與服務窗口。掛號列表的產生方式如同上述。應注意的是,本發明實施例可不包括掛號序,使用者可直接查看或聆聽掛號裝置30所顯示或播放的代稱即可知道目前是否已可接受看診。 Referring to FIG. 3D, the display screen 303 displays a registration list of hospital visits. In this embodiment, the registration list includes a registration order, a proxy, and a service window. The registration list is generated in the same way as above. It should be noted that the embodiment of the present invention may not include the registration order, and the user can directly view or listen to the generation or display of the registration device 30 to know whether the medical examination has been accepted.

圖4是本發明根據實施例繪示之以掛號裝置實施掛號的流程圖。在步驟S401,掛號裝置會判斷所讀取的電子識別標籤是否已儲存於電子標籤資料庫,若否,則在步驟S403,註冊單元會要求使用者進行註冊程序。註冊程序中,註冊單元會接收使用者資料以初始化電子識別標籤,並且對應記錄使用者資料與電子識別標籤於電子標籤資料庫,由此完成電子識別標籤的註冊。其中,使用者可選擇以語音檔案或文字檔案作為註冊的資料類型。 FIG. 4 is a flow chart of carrying out registration by a registration device according to an embodiment of the present invention. In step S401, the registration device determines whether the read electronic identification tag has been stored in the electronic tag database. If not, the registration unit requests the user to perform the registration process in step S403. In the registration process, the registration unit receives the user profile to initialize the electronic identification tag, and correspondingly records the user profile and the electronic identification tag in the electronic tag database, thereby completing the registration of the electronic identification tag. Among them, the user can select a voice file or a text file as the registered data type.

若電子識別標籤已註冊於電子標籤資料庫中,則在步驟S405,微處理單元判斷使用者是否以電子識別標籤進行掛號。若否,代表使用者沒有接受服務的需求,因此結束掛號方法流程。若使用者以電子識別標籤進行掛號程序,則在步驟S407,根據標籤擷取單元讀取電子識別標籤的時間先後的使用者順序,依據該使用者順序記錄電子識別標籤及所對應的使用者資料於掛號列表。該掛 號列表是提供給服務端作為服務使用者的順序依據。如步驟S409,每當輪到一個使用者接受服務時,揚聲單元根據使用者順序輸出使用者註冊的音訊訊號或是在顯示單元上顯示使用者註冊的文字資料以作為叫號資料。使用者可查看文字資料或聆聽語音資料而得知目前是否已輪到自己接受服務。接著,如步驟S411,使用者根據叫號資料完成報到後,叫號模組於掛號列表上移除使用者資料,使用者開始接受服務。 If the electronic identification tag is already registered in the electronic tag database, then in step S405, the micro processing unit determines whether the user has registered with the electronic identification tag. If not, the user does not accept the service request, so the registration method process ends. If the user performs the registration process with the electronic identification tag, in step S407, the electronic identification tag and the corresponding user data are recorded according to the user sequence according to the user order in which the tag retrieval unit reads the electronic identification tag in time order. In the registration list. Hang The list of numbers is the basis for the order provided to the server as a service consumer. In step S409, each time a user receives a service, the speaker unit outputs the user-registered audio signal according to the user sequence or displays the user-registered text data on the display unit as the call number data. The user can view the text or listen to the voice data to find out if it is their turn to accept the service. Then, in step S411, after the user completes the report according to the call number data, the call number module removes the user data on the registration list, and the user starts to accept the service.

應注意的是,本發明提出的掛號方法中,使用者可重複使用電子識別標籤進行掛號排隊。例如,請復參照圖4,完成步驟S411後,若使用者仍有其他掛號需求,可持電子識別標籤回到步驟S405進行重新掛號的判斷,以重新列隊等待服務。或者,使用者可不立即回到掛號列隊,而是於其他包括電子標籤資料庫的掛號裝置進行不同服務的掛號。例如,使用者可在設置於餐廳的掛號裝置完成註冊並享用餐點並離開後,使用者可另於共享該電子標籤資料庫的郵局以同樣的電子識別標籤進行掛號、享受相同的個人化叫號及接收郵局郵務的服務。 It should be noted that in the registration method proposed by the present invention, the user can repeatedly use the electronic identification tag to perform queue registration. For example, referring to FIG. 4, after completing step S411, if the user still has other registration requirements, the electronic identification tag may be returned to step S405 for re-registration to re-arrange the waiting service. Alternatively, the user may not immediately return to the registered queue, but register the different services in other registered devices including the electronic tag database. For example, after the user can register and enjoy the meal and leave the registration device installed in the restaurant, the user can register and enjoy the same personalized call with the same electronic identification tag at the post office sharing the electronic tag database. No. and receiving postal postal services.

據此,本發明根據實施例提出的掛號裝置與方法可達到在任何需要排隊的場合中,節省紙張取號的所需要的紙張成本。並且,透過對於電子識別標籤建立個人化的註冊資料,使用者在排隊中不再受限於以數字作為叫號資訊。本發明實施例提供使用者選擇偏好的叫號方式,例如上述提及的文字類型或音訊類型。個人化叫號方式更讓使用者不易忽略掉自己的接受服務順位,例如使用者聽到自己小孩的笑聲馬上得知輪到自己接受服務,而不會於現場等待中因過於投入其他事情而忽略目前自己已到號,不但可提升使用者的注意力之外,也幫助使用者不需要時時抬頭觀看排隊螢幕擔心等待過頭,讓使用者在等待過程中可專心於自己的事情,使用者可妥善利用等待時間。並且,本發明實施例提出的掛號裝置亦可讓服務提供端不需要花費多餘人力或設備成本通知使 用者目前已到號,亦不需要花費研發成本告知使用者預估的等待時間,更為服務提供端節省掛號排隊的開銷。 Accordingly, the registration apparatus and method according to the embodiment of the present invention can achieve the paper cost required to save the paper number in any occasion where queuing is required. Moreover, by establishing personalized registration data for the electronic identification tag, the user is no longer limited to using the number as the call information in the queue. The embodiment of the present invention provides a method for calling a user to select a preference, such as the text type or audio type mentioned above. The personalized call number makes it easier for users to ignore their own service order. For example, if the user hears the laughter of their child, they will immediately know that it is their turn to accept the service, and will not ignore it because they are too involved in other things. At present, I have already reached the number, which not only enhances the user's attention, but also helps the user not need to look up at the queue and watch the screen too long, so that the user can concentrate on their own affairs while waiting. Make good use of waiting time. Moreover, the registration device proposed in the embodiment of the present invention can also allow the service provider to not need to spend extra manpower or equipment cost notification. The user has reached the number, and does not need to spend the R&D cost to inform the user of the estimated waiting time, and the service provider saves the overhead of the registered queue.

此外,本發明實施例提出的掛號方法中,使用者可重複使用註冊過的電子識別標籤。任何共享電子識別資料庫的掛號裝置皆可提供使用者相同的掛號服務。並且,同一個使用者可同時擁有多個註冊不同使用者資訊的電子識別標籤,讓使用者可在不同地方使用不同的身分進行掛號,更增加個人化的使用自由。 In addition, in the registration method proposed by the embodiment of the present invention, the user can reuse the registered electronic identification tag. Any registered device that shares the electronic identification database can provide the same registration service for the user. Moreover, the same user can have multiple electronic identification tags for registering different user information at the same time, so that the user can use different identity to register in different places, thereby increasing the freedom of personal use.

以上所述僅為本發明之較佳可行實施例,凡依本發明申請專利範圍所做之均等變化與修飾,皆應屬本發明之涵蓋範圍。 The above are only the preferred embodiments of the present invention, and all changes and modifications made to the scope of the present invention should be within the scope of the present invention.

10‧‧‧掛號裝置 10‧‧‧ Registration device

101‧‧‧微處理單元 101‧‧‧Microprocessing unit

103‧‧‧標籤擷取單元 103‧‧‧Label capture unit

105‧‧‧記憶單元 105‧‧‧ memory unit

1050‧‧‧電子標籤資料庫 1050‧‧‧Electronic Tag Database

1052‧‧‧掛號列表 1052‧‧‧List of registrations

107‧‧‧掛號模組 107‧‧‧ Registration Module

1070‧‧‧註冊單元 1070‧‧‧ Registration unit

1072‧‧‧收音單元 1072‧‧‧ Radio unit

1074‧‧‧輸入單元 1074‧‧‧ Input unit

1076‧‧‧輸出介面 1076‧‧‧Output interface

109‧‧‧叫號模組 109‧‧‧calling module

1090‧‧‧揚聲單元 1090‧‧‧ Speaker unit

1092‧‧‧顯示單元 1092‧‧‧Display unit

113‧‧‧網路介面 113‧‧‧Network interface

Claims (10)

一種掛號裝置,包括:一微處理單元;一標籤擷取單元,讀取一電子識別標籤;一掛號模組,根據該標籤擷取單元讀取該電子識別標籤的時間先後產生一使用者順序,其中該掛號模組包括:一註冊單元,當該微處理單元判斷該電子識別標籤未儲存於該電子標籤資料庫時,該註冊單元根據該電子識別標籤接收一使用者資料;一記憶單元,包括:一電子標籤資料庫,儲存該電子識別標籤與該電子識別標籤所對應的該使用者資料;以及一掛號列表,根據該使用者順序儲存該電子識別標籤所對應的該使用者資料;一叫號模組,耦接於該掛號模組;其中,該叫號模組根據該使用者順序輸出該使用者資料作為一叫號資訊,並於該掛號列表中移除該電子識別標籤所對應的該使用者資料。 A registration device includes: a micro processing unit; a label capture unit that reads an electronic identification tag; and a registration module that sequentially generates a user sequence according to the time when the tag retrieval unit reads the electronic identification tag. The registration module includes: a registration unit, when the micro processing unit determines that the electronic identification tag is not stored in the electronic tag database, the registration unit receives a user data according to the electronic identification tag; a memory unit, including An electronic label database storing the electronic identification label and the user data corresponding to the electronic identification label; and a registration list storing the user data corresponding to the electronic identification label according to the user order; The module is coupled to the registration module; wherein the call module outputs the user profile as a call number information according to the user sequence, and removes the corresponding electronic identification tag from the registration list. The user profile. 如請求項1所述之掛號裝置,其中該註冊單元包括接收一音訊訊號的一收音單元,以及接收一文字資料的一輸入單元,其中該註冊單元以該音訊訊號或該文字資料作為該使用者資料;以及該叫號模組包括依據該使用者順序顯示該些文字資料的一顯示單元,以及依據該使用者順序輸出該音訊訊號的一揚聲單元。 The registration device of claim 1, wherein the registration unit comprises a radio unit that receives an audio signal, and an input unit that receives a text message, wherein the registration unit uses the audio signal or the text data as the user data. And the calling module includes a display unit for displaying the text data according to the user sequence, and a speaker unit for outputting the audio signal according to the user sequence. 如請求項1所述之掛號裝置,其中該叫號模組移除於該掛號列表中的該使用者資料號後,該掛號模組根據該標籤擷取單元的讀取重新產生該使用者順序並記錄該使用者資料於該掛號列 表。 The registration device of claim 1, wherein after the call module is removed from the user profile number in the registration list, the registration module regenerates the user sequence according to the reading of the tag retrieval unit. And record the user data in the registration column table. 如請求項3所述之掛號裝置,其中該電子識別標籤是無線射頻識別標籤、一維條碼或二維條碼,該標籤擷取單元是近距離無線通訊單元、一維條碼掃描器或二維條碼掃描器。 The registration device of claim 3, wherein the electronic identification tag is a radio frequency identification tag, a one-dimensional bar code or a two-dimensional bar code, and the tag retrieval unit is a short-range wireless communication unit, a one-dimensional barcode scanner or a two-dimensional barcode. scanner. 如請求項4所述之掛號裝置,更包括:一網路介面,經由網際網路連接於一遠端伺服器以儲存該電子標籤資料庫以及該掛號列表;以及一輸出介面,輸出具有該使用者資料的二維條碼。 The registration device of claim 4, further comprising: a network interface, connected to a remote server via the Internet to store the electronic tag database and the registration list; and an output interface, the output having the use The 2D barcode of the data. 一種掛號方法,適用於一掛號裝置,方法包括:接收一電子識別標籤後,判斷該電子識別標籤是否儲存於一電子標籤資料庫;若否,則一註冊單元接收一使用者資料以初始化該電子識別標籤,並且對應記錄該使用者資料與該電子識別標籤於該電子標籤資料庫中;以及若該電子識別標籤已儲存於該電子標籤資料庫,則根據該標籤擷取單元讀取該電子識別標籤的時間先後產生一使用者順序,並依據該使用者順序記錄該電子識別標籤所對應的該使用者資料於一掛號列表。 A registration method is applicable to a registration device. The method includes: after receiving an electronic identification tag, determining whether the electronic identification tag is stored in an electronic tag database; if not, a registration unit receives a user profile to initialize the electronic device. Identifying the label, and correspondingly recording the user data and the electronic identification label in the electronic label database; and if the electronic identification label is stored in the electronic label database, reading the electronic identification according to the label capturing unit The time of the label sequentially generates a user order, and the user data corresponding to the electronic identification label is recorded in a registered list according to the user order. 如請求項6所述之掛號方法,其中該註冊單元初始化該電子識別標籤的步驟包括以一收音單元接收一音訊訊號或是以一輸入單元接收一文字資料以作為該使用者資料。 The registration method of claim 6, wherein the step of initializing the electronic identification tag by the registration unit comprises receiving an audio signal by a sound receiving unit or receiving a text data as an input data by an input unit. 如請求項7所述之掛號方法,該方法更包括:由一揚聲單元根據該使用者順序輸出該電子識別標籤所對應的該使用者資料的該音訊訊號或是由一顯示單元根據該使用者順序顯示所對應的該使用者資料的該文字資料以作為一叫號資訊,並於該掛號列表中移除該使用者資料。 The method of claim 7, wherein the method further comprises: outputting, by the speaker unit, the audio signal of the user data corresponding to the electronic identification tag according to the user sequence or by using a display unit according to the use The user sequentially displays the corresponding text data of the user data as a call number information, and removes the user data in the registration list. 如請求項8所述之掛號方法,其中於該掛號列表中移除該使用者資料後,依據該標籤擷取單元讀取該電子識別標籤的時間先 後重新產生該使用者順序並根據該使用者順序登記該電子識別標籤所對應的該使用者資料於該掛號列表。 The registration method of claim 8, wherein after the user profile is removed from the registration list, the time of reading the electronic identification tag by the tag retrieval unit is first The user sequence is regenerated and the user profile corresponding to the electronic identification tag is registered in the registration list according to the user sequence. 如請求項6所述之掛號方法,其中初始化該電子識別標籤並且對應記錄該使用者資料與該電子識別標籤於該電子標籤資料庫包括經由手機軟體或網頁平台透過網際網路產生二維條碼,並以一標籤擷取單元讀取二維條碼以登記該使用者資料於該掛號列表。 The registration method of claim 6, wherein the electronic identification tag is initialized and the user data and the electronic identification tag are correspondingly recorded in the electronic tag database, and the two-dimensional bar code is generated through the internet via a mobile phone software or a webpage platform. And reading the two-dimensional barcode with a label capture unit to register the user data in the registration list.
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