201020952 六、發明說明： 【發明所屬之技術領域】 本發明屬於一種自動化物流系統，特指一種能整合多家物流 業者之自動化物流系統。 【先前技術】 資策會市場情報中心（MIC )公佈2007年台灣地區線上購物市 場規模為1，855億元。並預計2〇〇8國内線上購物規模就可突破 2, 000億元，B2C網購產值達1，401億元，C2C交易金額則會突破千 籲 億元，來到1，145億元’成長幅度各為29.4%與47%;估計2004至2007 年的線上購物市場，每年平均複合成長率達47%。在此龐大市場 下’每個線上購物的經營者皆會面臨到如何將貨物遞送至消費者 的手t的問題，因此相當部分的必要成本來自於運輸費用，又線 上購物經常發生的客訴，在於消費者不滿意遞送的時間或品質， 也增加許多線上購物的經營者的管理成本。次者，網路購物市場 之所以蓬勃發展，關鍵因素之一即為介入門楹低，因此有許多小 型業者或是個體戶，上游客戶數量因此非常的多，這樣對面臨到 三個問題： 第一、配送訂單一致性流程化。由於目前使用者端（上游客 戶）依據其資訊化程度不同，採取不同的資料交換方式，在配送 體系方面，依據各家要求之方式進行資料交換。許多地方尚須依 賴人員操作系統。甚至有些上游礙商（網拍廠商)根本沒有系統， 所有的訂單管理及出貨訊息皆由人工整理，徒加人工成本且降 低作業效率。目前透過衄i卜excel播或其他檔案的方式作資料 201020952 交換，但自轉雜雜#肖，#201020952 VI. Description of the invention: [Technical field to which the invention pertains] The present invention belongs to an automated logistics system, and particularly relates to an automated logistics system capable of integrating a plurality of logistics operators. [Prior Art] The Market Intelligence Center (MIC) announced that the online shopping market in Taiwan in 2007 was 185.5 billion yuan. It is estimated that the domestic online shopping scale of 2〇〇8 will exceed 200 billion yuan, and the value of B2C online shopping will reach 140.1 billion yuan. The amount of C2C transactions will exceed 100 million yuan, and will reach 114.5 billion yuan. The range is 29.4% and 47% respectively; the online shopping market in 2004-2007 is estimated to have an average compound growth rate of 47% per year. In this huge market, 'every online shopper will face the problem of how to deliver the goods to the consumer's hand t, so a considerable part of the necessary cost comes from the transportation costs, and the frequent complaints of online shopping, The time or quality of the consumer's dissatisfaction with delivery also increases the management costs of many online shoppers. Secondly, one of the key factors for the rapid development of the online shopping market is the low barriers to intervention. Therefore, there are many small businesses or self-employed households. The number of upstream customers is therefore very large, so that three problems are faced: And the consistency of the distribution order is streamlined. Since the current user (upper visitor) adopts different data exchange methods according to the degree of informationization, in the distribution system, data exchange is carried out according to the requirements of each family. Many places still have to rely on the human operating system. Even some upstream barriers (net camera manufacturers) have no system at all, and all order management and shipping information are manually organized, adding labor costs and reducing operational efficiency. At present, the information is exchanged through the way of 衄ibu excel broadcast or other files 201020952 exchange, but the self-transition miscellaneous #肖,#
時需額外的人工作業。在回饋資料時，也無法統!^異U 各家要求作調整。如鱗業 1面^ 無法即時。 科$方面也使得資料回饋 本發明提供—個萬时的平台，只需要由單-介面輸入資 訊，即可將配送訂單一致性，免除各家檔索不同的困難。Additional manual work is required. When you give back the information, you can't do it! Such as the scale industry 1 side ^ can not be instant. The $$ aspect also enables data feedback. The present invention provides a versatile platform that requires only a single-interface input of information to be able to consistently distribute orders, eliminating the difficulty of different files.
第二、配送資訊管理與回報。目前繁複的應對工作’舉凡郵 局、貨運、宅配或衫配的狀態回報處理，或是店配特有的路線 路順比對等問題，皆由上游客戶自行處理，使得上下游工作重覆 性高’嚴重降低供觸上的產能。在提供—貫服務的作業過程當 中，最重要的關鍵點在於訂單接受開始。訂單管理自動化、分單 處理合理化，可以提昇訂單交易的效率。而目前上游客戶此能力 低’因此在接受訂單時，無法自動化以提升包裝準備效率降低 人為錯誤發生機率。 本發明提供-貫的作業流程’自動針對郵局、貨運、宅配或 是店配的狀態回報處理，提昇訂單交易的效率。 第三、配送體系的選擇自動化。市面上有許多配送體系可供 選擇，如部局、七配通、黑描宅急便等，每家都有不同的優缺點 及區域經營優勢，在第一問題與第二問題無法有效解決的情況 下’ 一般使用者不會同時跟多家配送體系配合，因為這樣會使得 管理的難度呈倍數成長’然而這樣即無法有效利用配送艘系的優 勢。本發明可將送體系配合參數利用電腦自動化蒐集分析，協助 201020952 選擇配送體系，達到增進效率的目的，又不會大幅度的增加管理 難度。 【發明内容】 本發明提出一種自動化物流系統，其具有一伺服器，包含：輸入 與查詢模組、自動物流選擇模組、物流追蹤模組，其中伺服器係 一電腦架構，用以執行運算、儲存、輸入輸出等功能；該輸入與 査詢模組提供一介面供使用者鍵入基本訂單資料，並可進行後續 的查詢；該物流選擇模組係依照各配送系統的區域參數（包含該 φ 配送體系於該區域的客訴次數、配送速度、運費），選擇較適合 之配送系統’並將日後配送狀況列入評分；物流追縱模組，將各 物流系統所傳回的配送資訊集中，並發送給使用者，或轉發到使 用者所指定的接收人。 201020952 【實施方式】 為達上述之發明目的，於此提供一最佳實施例，請一併參閱 圖式。第1圖為本發明的方塊示意圖，顯示該自動化物流系統，其 具有一伺服器100，包含：輸入與查詢模組11〇、自動物流選擇模 組120、物流追蹤模組130 ’其中伺服器100係一電腦架構，用以執 行運算、儲存、輸入輸出等功能；該輸入與查詢模組110提供介面 供使用者鍵入基本訂單資料（如收送件地址、電話、姓名、编號 • 等），並可進行後續的查詢（如配送狀況、客戶反應等）；該物 流選擇模組120係依照各配送系統的區域參數（包含該配送體系於 該區域的客訴次數、配送速度、運費），以加權式積分方式排列， 選擇較前面之配送系統，並將日後配送狀況列入評分；該物流追 縱模組130 ’將各物流系統所傳回的配送資訊集十，並發送給使用 者，或轉發到使用者所指定的接收人，以提供後續的追縱管理。 本發明舉一操作實例如下： ❹ 首先，一使用者A開啟電腦伺服器1〇〇進入輪入與查詢模組 110 ’輸入基本訂單資料，如收件人B之地址、電話、姓名、統一 編號’伺服器100再資料送給將自動物流選擇模組12〇，自動物流 選擇模組120依據收件人B之地址，依照配送體系於該區域的客訴 次數、配送速度、運費所加權之分數排列順序，例如有甲、丙業 者經營大台北區，甲業者客訴成立3次（即-3分），平均配送速度 2天内（以3天配送完畢為基準，即+1分），費運以小包裹5〇元為 基準’每5元為調整單位（甲業者為40元，即+2分），故甲業者總 201020952 分為0。丙業者客訴成立5次（即-5分），平均配送速度3天内（以 3天配送完畢為基準，即〇分），費運為3〇元（即+4分），故丙業 者總分-1分。如此自動物流選擇模組120即自動選擇甲為此訂單的 配送體系’並將使用者Α於輸入與查詢模組11〇輸入的訂單資料傳 送給甲業者，之後伺服器100並把此訂單與配送體系的資訊轉移到 物流追縱模組130，並將各物流系統所傳回的配送資訊集中，並發 送給使用者A ’或轉發到使用者A所指定的接收人，以提供後續的 籲追縱管理。甲業者取得訂單後，將配送資訊（如送件編號、配送 員編號）傳送至伺服器100之物流追縱模組130，並於業者配送完 成後，統計其配送速度、客訴成立次數等資料，以列入參數供曰 後排列之用。 自動物流選擇模組120的業者排序參數係可依照使用者自訂 的項目及加權來排名’使得不同特色的配送業者能有競爭的機會。 據上所述，本發明之自動化物流系統，係可解決繁複的應對工作， ❹例如郵局、貨運、宅配或是店配的狀態回報處理，或是店配特有 的路線路順比對等問題，使得使用者透過一個單一介面輸入與查 詢模組110，即可整合不同配送系統的服務，並依此機舰使配送 系統良性競爭以取得更高積分，獲得訂單，同時使用者可以減輕 管理成本，達到-舉數得的功效’並且藉由降低物流管理/配送/ 客訴處理成本’提高效率。配送纽可以取得貨倾即進行配送， 降低線上分貨的工作及時間，增加貨件的吞吐量，可將節省下的 人力時間致力於提高送達率及配送時效的改善。 201020952 【圖式簡單說明】 第1圖為本發明的方塊示意圖。 【主要元件符號說明】 100…伺服器 110…輸入與查詢模組 120…自動物流選擇模組 130…物流追蹤模組Second, distribution information management and returns. At present, the complicated response work, such as the postal status of the post office, freight, home delivery or shirt matching, or the unique route alignment of the store, is handled by the upstream customers themselves, making the upstream and downstream work more repetitive. Seriously reduce the capacity of the supply. In the process of providing a consistent service, the most important point is that the order acceptance begins. Automated order management and rationalization of order processing can improve the efficiency of order transactions. At present, upstream customers have low ability. Therefore, when accepting orders, they cannot be automated to improve the efficiency of packaging preparation and reduce the probability of human error. The present invention provides a consistent workflow for automatically reporting status transactions for post offices, shipping, home delivery or store allocations, and improving the efficiency of order transactions. Third, the automation of the selection of the distribution system. There are many distribution systems available in the market, such as the ministry, the seven-pass, the black-strip, and so on. Each has its own advantages and disadvantages and regional business advantages. In the case where the first and second problems cannot be effectively solved, The average user will not cooperate with multiple distribution systems at the same time, because this will make the management difficulty multiply. However, the advantage of the distribution system cannot be effectively utilized. The invention can utilize the computer automatic collection and analysis of the delivery system matching parameters, assist the 201020952 to select the distribution system, achieve the purpose of improving efficiency, and does not greatly increase the management difficulty. SUMMARY OF THE INVENTION The present invention provides an automated logistics system having a server, including: an input and query module, an automatic logistics selection module, and a logistics tracking module, wherein the server is a computer architecture for performing operations, Storage, input and output functions; the input and query module provides an interface for the user to enter basic order data, and can perform subsequent query; the logistics selection module is based on the regional parameters of each distribution system (including the φ distribution system) In the region, the number of customer complaints, delivery speed, freight), select the appropriate distribution system 'and the future distribution status as a score; logistics tracking module, the distribution information returned by each logistics system is centralized, and sent To the user, or to the recipient specified by the user. 201020952 [Embodiment] For the purpose of the above invention, a preferred embodiment is provided herein, please refer to the drawings. 1 is a block diagram of the present invention, showing the automated logistics system having a server 100, including: an input and query module 11A, an automated logistics selection module 120, and a logistics tracking module 130' wherein the server 100 A computer architecture for performing operations, storage, input and output, etc.; the input and query module 110 provides an interface for the user to enter basic order information (eg, delivery address, phone number, name, number, etc.). And can perform subsequent inquiry (such as delivery status, customer response, etc.); the logistics selection module 120 is based on the regional parameters of each delivery system (including the number of customer complaints, delivery speed, and shipping cost of the distribution system in the area). The weighted integration method is arranged, the previous delivery system is selected, and the future delivery status is included in the score; the logistics tracking module 130' sends the distribution information returned by each logistics system to the user, and Forward to the recipient specified by the user to provide subsequent tracking management. An operation example of the present invention is as follows: ❹ First, a user A turns on the computer server 1 and enters the round-in and query module 110' to input basic order information, such as the address, telephone number, name, and unified number of the recipient B. The server 100 sends the data to the automatic logistics selection module 12, and the automatic logistics selection module 120 according to the address of the recipient B, according to the number of customer complaints, the delivery speed, and the freight rate of the distribution system. In the order of arrangement, for example, there are A and C companies operating in the Greater Taipei area, and those in the A company are set up three times (ie -3 points), and the average delivery speed is within 2 days (based on 3 days of delivery, ie +1 points). Based on the small parcel of 5 yuan as the benchmark 'Every 5 yuan is the adjustment unit (40 yuan for the A industry, ie +2 points), so the total industry of 201020952 is divided into 0. The company has set up 5 times (ie -5 points), and the average delivery speed is 3 days (based on the completion of 3 days of delivery, that is, the points are divided), the fee is 3 yuan (ie +4 points), so the total number of companies Score -1. The automatic logistics selection module 120 automatically selects the delivery system for the order of the order, and transmits the order data input by the user to the input and query module 11 to the service provider, and then the server 100 and the order is delivered. The information of the system is transferred to the logistics tracking module 130, and the distribution information returned by each logistics system is centralized and sent to the user A' or forwarded to the recipient designated by the user A to provide follow-up appeal. Vertical management. After obtaining the order, the company A delivers the delivery information (such as the delivery number and the delivery number) to the logistics tracking module 130 of the server 100, and after the delivery is completed, the distribution speed, the number of customer complaints, and the like are counted. , to be included in the parameters for distribution. The ranking parameters of the automated logistics selection module 120 can be ranked according to user-defined items and weightings' so that distributors with different characteristics can have a competitive opportunity. According to the above, the automated logistics system of the present invention can solve complicated response work, such as postage, freight, home delivery or store status return processing, or store-specific road line alignment. The user can integrate the services of different distribution systems through a single interface input and query module 110, and according to the ship, the distribution system can be competitively contested to obtain higher points and obtain orders, and the user can reduce the management cost. Achieve the benefits of the number-and improve efficiency by reducing logistics management/distribution/customer handling costs. The distribution can get the goods to be delivered immediately, reduce the work and time of online goods distribution, increase the throughput of the goods, and save the manpower time saved to improve the delivery rate and delivery timeliness. 201020952 [Simplified illustration of the drawings] Fig. 1 is a block diagram of the present invention. [Main component symbol description] 100...server 110...input and query module 120...automatic logistics selection module 130...logistics tracking module