201015308 九、發明說明： 【發明所屬之技術領域】 一種回報以及回覆系統及其方法，尤其係指一種應用 程式發生執行發生錯誤時，錯誤回報及錯誤解決回覆之系 統及其方法。 【先前技術】 應用程式對於輔助使用者處理一般曰常生活具有不 可或缺的角色，因此，當應用程式在執行時產生錯誤或是 問題時’則會對使用者造成不小的困擾。 然而，對於應用程式在執行中產生的錯誤或是問題， 現有的解決方案為使用者主動與應用程式開發者聯繫，並 且述說應用程式所產生的錯誤或問題，再藉由應用程式開 發者的回覆讓使用者自行解決錯誤或是問題，但是，在使 用者描述應用程式所產生的錯誤或是問題時，僅能描述外 顯的特徵，應用程式開發者無法有效的掌握正確的問題， 因此多半會浪費不少的往返時間。 因此’應用程式開發者會主動的自行測試應用程式， 並不定時的對應用程式提供應用程式的修補版本，藉此解 決應用程_發者主動測試&的問題，並且可以增加應用 程式的功能’但是，每—次的修補版本也可能會造成應用 程式產生出新的錯誤或問題，又回到上述使用者主動回報 問題給應用程式開發者的過程，不但浪費時間，也會影響 使用者使用應用程式的意願。 综上所述’可知先前技術中長期以來一直存在應用程 5 201015308 式產生錯誤或是問題時，無法有效的提供錯誤回報以及錯 誤解決方案回覆的機制，因此有必要提出改進的技術手 段，來解決此一問題。 【發明内容】 有鑒於先前技術存在應用程式產生錯誤或是問題 時，無法有效的提供錯誤回報以及錯誤解決方案回覆的機 制，本發明遂揭露一種應用程式之錯誤回報及錯誤解決回 覆系統及其方法，其中： 本發明所揭露之應用程式之錯誤回報及錯誤解決回 覆系統’其包含：至少一客戶端以及飼服端，客戶端中執 行應用程式’應用程式更包含：客戶記錄模组、客戶傳送 模組以及客戶接收模組；舰端更包含··飼服接收模組、 判斷模組、生成模組以及伺服傳送模組。 其中’客戶記錄模組’用以記錄系統資訊、應用程式 資訊以及錯誤訊息；客戶傳送模組，當應用程式再次啟動 ® 時’傳送系統資訊、應用程式資訊以及錯誤訊息；客戶接 收板組’接收電子郵件。 舰接收模組，用以接收系統資訊、扁程式資訊以 及錯誤訊息；選定模組，依據系統資訊以及應用程式資訊 &疋錯誤貝料庫’錯誤資料庫具有錯誤訊息以及解決方案 之對應關係;判斷模組，判斷錯誤訊息是否存在於錯誤資 t庫中’生成模組’當判斷模組判斷錯誤訊息存在於錯誤 貝料庫中時自錯誤資料庠中找出與錯誤訊息相對應之解 决方案生亚成電子郵件；當判斷模組判斷錯誤訊息 不存在 6 201015308 以提示錯誤訊息未找出 ’傳送電子郵件至客戶 於錯誤資料庫㈣’生成提示訊息 相對應之解決方案；伺服傳送模組 端。 本發崎揭露U程式之錯誤喃及錯誤解決回 覆方法，其包含下列步驟： 首先’至少一客戶端執行應用程式；接著，應用程式 5己錄系統纽、應用喊資似及錯魏息，·接著，每應201015308 IX. INSTRUCTIONS: [Technical field of invention] A reward and reply system and method thereof, in particular, a system and method for error return and error resolution reply when an application program execution error occurs. [Prior Art] The application has an indispensable role for the auxiliary user to handle the normal life. Therefore, when the application generates an error or a problem during execution, it will cause a lot of trouble to the user. However, in the case of errors or problems in the execution of the application, the existing solution is to actively contact the application developer and describe the error or problem generated by the application, and then reply by the application developer. Let the user solve the error or the problem by himself. However, when the user describes the error or problem generated by the application, only the explicit features can be described, and the application developer cannot effectively grasp the correct problem, so most of the time A lot of round-trip time is wasted. Therefore, the application developer will actively test the application on its own, and provide the application with a patched version of the application from time to time, thereby solving the problem of the application_developer's active test & and increasing the function of the application. 'However, each patched version may cause the application to generate new errors or problems, and return to the above-mentioned user's process of actively reporting the problem to the application developer, which not only wastes time, but also affects the user's use. The willingness of the application. In summary, it can be seen that in the prior art, there has been a long-term application of the application 5 201015308 type of error or problem, the mechanism can not effectively provide error return and error solution reply, so it is necessary to propose improved technical means to solve This question. SUMMARY OF THE INVENTION In view of the prior art, when an application generates an error or a problem, and cannot effectively provide a false return and a fault resolution reply mechanism, the present invention discloses an application error return and error resolution reply system and method thereof. The error reporting and error resolution replying system of the application disclosed in the present invention includes: at least one client and the feeding end, the executing application in the client application includes: a customer record module, a client transfer The module and the customer receiving module; the ship end further includes a feeding receiving module, a judging module, a generating module and a servo transmitting module. The 'Customer Recording Module' is used to record system information, application information and error messages; the customer transfer module, when the application launches again®, 'transmits system information, application information and error messages; customer receiving board group' receives e-mail. Ship receiving module for receiving system information, flat program information and error messages; selecting modules, according to system information and application information & error database, error database has error message and solution correspondence; The judging module determines whether the error message exists in the error resource library. 'Generation module'. When the judging module judges that the error message exists in the error cell library, it finds a solution corresponding to the error message from the error data file. Sheng Yacheng email; when the judgment module judges that the error message does not exist 6 201015308 to prompt the error message did not find the 'transfer email to the customer in the error database (four) 'generate prompt message corresponding to the solution; servo transmission module end . This issue reveals the error of the U program and the error resolution reply method. It includes the following steps: First, 'at least one client executes the application; then, the application 5 has recorded the system, the application is like a mistake, and the error is wrong. Then, every should
用程式再次啟動時，傳送系統資訊、應賊式資訊以:錯 ，訊息至魏端；接著，触端依據系統資訊以及應用程 式資訊選定錯誤資料庫，錯誤資料庫具有錯誤訊息以及解 決方案之職_，·，魏端峨錯魏息是否存在 於錯誤身料庫中；接著，當飼服端判斷錯誤訊息存在於錯 誤資料庫巾時，自錯誤熱料找出倾觀息相對應之 解决方案並生成電子郵件；接著，當舰端判斷錯誤訊息 不存在於資料料時，域提轉私提雜誤訊息 未找出相對應之解決方案；最後，値端傳送電子郵件至 客户端。 本發明所揭露之系統與方法如上，與先前技術之間的 差八在於本發明透過於應用程式執行中記錄系統資訊、應 用程式= 貝5fl以及錯誤資訊，並於應用程式再次執行時，主 ，將系統資訊、應用程式資制及錯誤資訊回報至伺服 端^飼服端經由分析系統資訊、應用程式資訊以及錯誤資 魏’可自錯誤資料庫中找出對應的解決方案 ，並透過電 子郵件傳送至各戶端，在客戶端讀取電子郵件時，即可以 201015308 知道如何解決應用程式在執行時所產生的錯誤或是問題。 透過上述的技術手段’本發明可以提供應用程式執行 錯誤問題_報以及提供驗方案的技術功效。 【實施方式】 以下將配合圖式及實施例來詳細說明本發明之實施 方式’藉此對本發明如何應用技術手段來解決技術問題並 達成技術功效的實現過程能充分理解並據以實施。 以下將說明本發明應用程式之錯誤回報及錯誤解決 回覆系統，並請同時參考「第i圖」所示，「第丨圖」係 為本發明應用程式之錯誤回報及錯誤解決回覆系統方塊 圖。 如「第1圖」所示，本發明所揭露之應用程式之錯誤 回報及錯誤解決回覆系統，其包含：至少一客戶端10以 及伺服端20，客戶端中執行應用程式11，應用程式 11更包含··客戶記錄模組11卜客戶傳送模組112以及客 ❹ 戶接收模組U3 ;伺服端20更包含：伺服接收模組21、 選疋模組22、判斷模組23、生成模組24以及伺服傳送模 組25。 使用者首先於客戶端10中執行應用程式u，應用程 式11則會透過客戶記錄模組111記錄系統資訊、應用程 式資訊以及錯誤訊息；其中’系統資訊包含作業系統版 本、文書處理軟體版本以及瀏覽器軟體版本；應用程式資 訊包含應用程式版本及應用程式修補版本；除了上述所記 錄的系統資訊、應用程式資訊以及錯誤訊息之外，客戶記 201015308 錄模組m更包含記錄使用者操作記錄。 當應用程式執行發生錯誤時，對於不同的作業系統以 及作業_的版本，在朗程賴行發生錯辦所產生的 相同問題，會有不相同的解決方案，或是僅存在特定作業 系統或是特定的作㈣統版本中，才會產生出的錯誤訊 息、’因此，在應用程式執行發生錯誤時，g要知道使用者 所使用的作業系統以及作業系統的版本，才能選擇正確的 應用程式執行錯誤解決方案。 ❹ ❿對城用程式執行的魏*言’會有呼叫其他的輔 助程式進行輔助功能的執行，最常見的即為呼叫文書處理 軟體或是劉覽器軟體，在應用程式執行啤叫其他辅助程式 輔助執行_時發生執行錯誤時，則必須要記錄所呼叫的 輔助程式錢辅_式相對朗版本，找選擇正確的應 用程式執行錯誤解決方案。 … 當然不可或缺岐記__式版本及朗程式修 Φ 槪本’由於應用程式會不斷的推出新的版本，以及與應 用程式版本對應的修補版本，在程式執行發生錯誤 時，才能知道是否是特定應用程式版本，或是特定的修補 版本出現錯誤’才能選擇正確的應用程式執行錯誤解決方 當然’最為重要的是要記錄使用者的操作記錄，以及 應用程式執行時所產生的問題，記錄使用者的操作記錄即 可以知道進行何_操作步驟，難生料定的錯誤訊 息，對於細財的轉具有相當㈣助，並且可以有效 201015308 以及選擇正確的翻程式執行錯 的開發對應的修補版本， 誤解決方案。 目僅魅 系統資訊以及應_式資訊所包含之項 .、、、舉例而已’並不以此舰本發明的應用事實上可 以依_聰式實際執行的情況選擇所要記綠的資訊。 在，完上述料統資訊、應職式資誠及錯誤訊 ❹When the program is started again, the system information is transmitted, and the thief-style information is: wrong, the message is sent to the Wei end; then, the touch terminal selects the error database according to the system information and the application information, and the error database has the error message and the solution job. _, ·, Wei Duan's wrong Wei interest exists in the wrong body library; then, when the feeding service side judges that the error message exists in the error data library towel, find the corresponding solution and generate the error from the error hot material E-mail; Then, when the ship judges that the error message does not exist in the data, the domain does not find the corresponding solution; the terminal sends the e-mail to the client. The system and method disclosed in the present invention are as described above, and the difference between the prior art and the prior art is that the present invention records system information, application code, and error information in the execution of the application, and when the application is executed again, Report system information, application system information and error information to the server. The system information, application information and error information can be found in the error database and sent via email. To each client, when the client reads the email, 201015308 can know how to solve the error or problem generated by the application during execution. Through the above technical means, the present invention can provide an application execution error problem and a technical effect of providing a test solution. [Embodiment] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings and the embodiments. The present invention can be fully understood and implemented by the technical means for solving the technical problems and achieving the technical effects. The following is a description of the error return and error resolution response system of the application of the present invention, and also refers to the "i-fi diagram" which is the block diagram of the error return and error resolution reply system of the application of the present invention. As shown in FIG. 1 , the error returning and error resolving reply system of the application disclosed in the present invention comprises: at least one client 10 and a server 20, and the client executes the application 11 and the application 11 further The client record module 11 includes a client transfer module 112 and a client receiver module U3. The server 20 further includes a servo receiver module 21, an option module 22, a determination module 23, and a generation module 24. And a servo transfer module 25. The user first executes the application u in the client 10, and the application 11 records the system information, the application information and the error message through the customer record module 111. The system information includes the operating system version, the software processing software version and the browsing. Software version; application information includes application version and application patch version; in addition to the above recorded system information, application information and error messages, the customer record 201015308 recording module m also contains a record user operation record. When an application execution error occurs, for the different operating system and the version of the job_, the same problem that occurs when the Langcheng Lai is misplaced may have a different solution, or only a specific operating system or a specific one exists. In the (4) system version, an error message will be generated, 'So, in the event of an application execution error, g must know the operating system and the version of the operating system used by the user to select the correct application to perform error resolution. Program.魏 魏We will execute other auxiliary programs for the implementation of the auxiliary functions of the city program. The most common one is the call document processing software or the browser software. In the application, the beer is called other auxiliary programs. When an execution error occurs in the auxiliary execution _, it is necessary to record the relative version of the auxiliary program that is called, and find the correct application to execute the error solution. ... Of course, it is indispensable to remember whether the __ version and the lang program Φ 槪 "because the application will continue to introduce new versions, and the patch version corresponding to the application version, in the event of an error in the execution of the program, can you know whether Is the specific application version, or the specific patch version has an error 'can select the correct application to execute the error resolution. Of course, the most important thing is to record the user's operation record, and the problem generated by the application execution, record The user's operation record can know the operation steps, the error message that is difficult to be determined, the equivalent of (4) assistance for the fine money transfer, and the effective repair version corresponding to the successful development of the 201015308 and the correct program. Mistaken solution. The system information and the items included in the information are not, and the application of the invention is not in fact. The actual information to be recorded can be selected according to the actual implementation of the _ Cong. After completing the above information, job description and error messages
^止^應用ΐ式執行時發生錯誤，因此，應用程式會 、仃，而虽使用者再次執行應用程式時，則合透過 Γ戶傳送模組112將客戶記錄模組⑴所記錄的= ▲應用程式資訊以及錯誤訊息傳送至鎌端。 飼服端20則會透過伺服接收模組21接收客戶端10 所傳送之崎訊、應㈣資職錯魏&並騎 接收到的L顧及應用程式資訊傳送至選定模組 22 ’選疋模_會依據祕資誠及應用程式資訊，自至 少一錯誤資料庫26中選定與系統資訊以及朗程式資訊 相對應的錯誤資料庫26，其巾，錯誤資料庫26具有錯誤 訊息以及解決方案之對應關係。 不同的錯誤資料庫26即為分別對應不同的作業系統 版本、辅助程式、應職式版本以及顧程式修補版本進 行建立，即可以針對不同的作業系統版本、輔助程式、應 用程式版本或制程式修補版本進行應用程式執行錯誤 訊息的比對’藉以找出相對應錯誤訊息的解決方案。 當選定模組22依據系統資訊以及應用程式資訊選定 錯誤育料庫26後’接著，會透過判斷模組23進行錯誤訊 201015308 息是否存在於錯誤資料庫26中的判斷。當判斷模組23判 斷應用程式使用資訊之錯誤訊息存在於錯誤資料庫中 時，則將錯誤資料庫20中找出與應用程式使用資訊之錯 誤訊息對應的解決方案，並透過生成模組24將所找出的 解決方案生成電子郵件；而當判斷模組23判斷錯誤訊息 不存在於錯誤資料庫26中時，並透過生成模組24生成提 示sfl息以提示錯誤訊息未找出相對應之解決方案。 除此之外，生成模組24更可崎朗麵作記錄以 及錯誤訊息加入於電子郵件中，則使用者可以知道使用者 當時的操作狀況’錢遇觸樣錯親息時_決方案。 接著，伺服端20則交由伺服傳送模組乃以電子郵件 傳輸協^將生賴組24所生電子郵件傳送至客戶端 客戶端10則透過客戶接收模組113接收到電子郵件， 當使用者進行讀取電子郵件時，則可以知道細程式遇到 同樣錯誤訊息時的解決方案。 參 當觸歓23躺顧財使„敗錯誤訊息不 子f於錯誤轉庫26巾時，由_過生賴⑽所生成 丁 ^提補服管理人貞存在有錯誤訊息於錯誤 =庫26。中並無相對應之解決方案，藉此，可以經由飼 Β理人員對錯誤訊息進行分析以及處理，伺服管理人員 f出合適的解財案麟立電子詩傳送至客戶端10,當 生取電子郵件時，職然可以獲得應用程式產 生錯誤5fl息時的解決方案。 在當判斷模組23判斷錯誤訊息不存在於錯誤資料庫 11 201015308 26中時，更可以透過記錄模組27記錄判斷模組23判斷錯 誤訊息不存在於錯誤資料庫26中時，伺服端2〇接收到錯 誤訊息的次數’並且當伺服端20接收到相同的錯誤訊息 透過記錄模組27所累積的次數超過系統預設之預設次數 時，即可以透過儲存模組28將該錯誤訊息記錄於錯誤資 料庫26中，以及同時可以將祠服管理人員對錯誤訊息進 行分析以及處理後的解決方案對應記錄於錯誤資料庫26 中。 ^ 接著，以一個實施例來解說本發明的運作方式及流 程’並請參照「第2圖」以及「第3圖」。 「第2圖」係為本發明應贿式之錯誤回報&錯 決回覆方法流程圖，以及「第3圖」係為本發明應用程式 之錯誤回報及錯誤解決回覆示意圖。 如「第3圖」所示，使用者於客戶端1〇中執行應用 程式（步驟100)，並且在應用程式的操作介面31中進行 _ 按下「按鍵A」32的操作時，應用程式在執行發生錯誤， 應用程式會透過客戶記錄模組m記錄系統資訊、應用程 式資訊以及錯誤訊息（步驟2〇〇)。 此時’客戶記錄模組m所記錄的系統資訊中，作業 系統版本為厂WinXPPro. V2002 SP2」，文書處理軟體版本 為「MS Office 2〇〇3」，劉覽器軟體版本為「正6 〇测 ，式資訊中，應用程式版本為「8,02」，應用程式ς =版本為「SP2」；以及使用者操作記錄為「按下“按鍵 A」，錯誤訊息為「1234」。 12 201015308 息後，由:：上，，系統貪訊、應用程式資訊以及錯誤訊 =止執行侦_讀彳湖蝴客用=Γ〇 =客戶傳賴Ϊ112將客戶記錄― 牛驟遍、應用程式貝訊以及錯誤訊息傳送至伺服端20 Q步驟300)。There is an error in the execution of the application. Therefore, the application will be 仃, and when the user executes the application again, the ▲ application recorded by the customer record module (1) is transmitted through the account transfer module 112. Program information and error messages are sent to the cloud. The feeding end 20 receives the subsense transmitted by the client 10 through the servo receiving module 21, and transmits the received information and application information to the selected module 22 'selection model. _ Based on the secret information and application information, an error database 26 corresponding to the system information and the program information is selected from at least one error database 26, and the error database 26 has an error message and a solution corresponding to the solution. relationship. Different error databases 26 are respectively established for different operating system versions, auxiliary programs, application versions, and patch versions, that is, they can be patched for different operating system versions, auxiliary programs, application versions, or programs. The version compares the application execution error messages to find a solution to the corresponding error message. When the selected module 22 selects the error nurturing library 26 based on the system information and the application information, then the determination module 23 performs a determination as to whether the error message 201015308 exists in the error database 26. When the determining module 23 determines that the error message of the application usage information exists in the error database, the solution corresponding to the error message of the application usage information is found in the error database 20 and is generated by the generating module 24. The found solution generates an email; and when the determining module 23 determines that the error message does not exist in the error database 26, and generates a prompt sfl through the generating module 24 to prompt the error message not to find a corresponding solution. Program. In addition, the generation module 24 can record more inaccurately and the error message is added to the e-mail, so that the user can know the user's current operation status, and the money is in contact with the wrong situation. Then, the server 20 sends the email sent by the server to the client client 10 via the server transmission module, and then receives the email through the client receiving module 113. When you read an email, you know the solution when the program encounters the same error message. When you touch the 23 lie, you can't get the wrong message. When you turn the error into the library, the _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ There is no corresponding solution in this way, so that the error message can be analyzed and processed by the feeding staff, and the servo manager can send the appropriate financial solution to the client 10 to receive the email. When the judgment module 23 judges that the error message does not exist in the error database 11 201015308 26, the judgment module 23 can be recorded through the recording module 27 when the judgment module 23 determines that the error message does not exist in the error database 11 201015308 26 . When it is judged that the error message does not exist in the error database 26, the number of times the server 2 receives the error message 'and the number of times the server 20 receives the same error message accumulated by the recording module 27 exceeds the system preset. When the number of times is set, the error message can be recorded in the error database 26 through the storage module 28, and at the same time, the service manager can analyze and process the error message. Summary scheme corresponds to the error recorded in the database 26. ^ Next, in order to explain the operation of an embodiment of the present invention and processes' and refer to "FIG. 2" and "Fig. 3". "Picture 2" is a flow chart of the wrong return & error response method of the invention, and "3rd picture" is a schematic diagram of the error return and error resolution reply of the application of the present invention. As shown in "Figure 3", the user executes the application in the client terminal (step 100), and in the application interface 31 of the application _ when pressing the "button A" 32 operation, the application is If an error occurs, the application will record system information, application information and error messages via the customer record module m (step 2〇〇). At this time, in the system information recorded by the customer record module m, the operating system version is WinXPPro. V2002 SP2, the software processing software version is "MS Office 2〇〇3", and the software version of the browser software is "正六〇". In the test, the application version is "8,02", the application ς=version is "SP2"; and the user operation record is "press "press A" and the error message is "1234". 12 201015308 After the interest, by::,,, system greed, application information and error message = stop execution _ read 彳湖蝴客用=Γ〇=customer pass Ϊ 将 112 customer record - cattle rumbling, application The beixun and the error message are transmitted to the server 20 (step 300).
伺服端20則會透過伺服接收模組21接收客戶端ι〇 =送之系統資訊、應用程式資訊以及錯誤訊息，並將所 接收到的系統資訊以及應用程式資訊傳送至選定模址 2「^選賴組22齡依據祕資财作㈣統版本為 mXP Pro. V2002 SP2」’文書處理軟體版本為「Ms Office·3」’劉覽器軟體版本為「iE6〇29⑻」以及腐用 程，資訊中應用程式版本為「跳2」，應用程式修補^本 為SP2」’自至少一錯誤資料庫％中選定與系統資訊以 及應用程式資軸職的錯誤雜庫26 (㈣彻，其 中，錯誤資料庫26具有錯誤訊息以及解決方案之對應關 係0 當選定模組22依據系統資訊以及應用程式資訊選定 錯誤資料庫26後，接著，會透過判斷模組23進行錯誤訊 息是否存在於錯誤資料庫26令的判斷（步驟5〇〇 )。此時， 假設錯誤訊息「1234」係存在於錯誤資料庫26中，因此， 判斷模組23即會判斷錯誤訊息存在於錯誤資料庫％中， 並依據錯誤訊息「1234」自錯誤資料庫26中找出與錯誤 訊息「1234」對應的解決方案，並透過生成模組24將所 13 201015308 找出的解決方案生成電子郵件33 (步驟600);假設當判 斷模組23判斷錯誤訊息不存在於錯誤資料庫26中時，則 會透過生成模組24生成提示訊息以提示錯誤訊息未找出 相對應之解決方案（步驟7〇〇)。 除此之外，生成模組24更可以將使用者操作記錄以 • 及錯誤訊息加入於電子郵件33中，則使用者可以知道使 用者當時的操作狀況，以及遇到同樣錯誤訊息時的解決方 案。 參 接著’飼服端20則交由伺服傳送模組25以電子郵件 傳輸協定將生成模組24所生成的電子郵件33傳送至客戶 端10 (步驟800)，客戶端1〇則透過客戶接收模組113接 收到電子郵件33 ’當使用者進行讀取電子郵件33時，則 可以知道應用程式遇到同樣錯誤訊息時的解決方案。 當判斷模組23判斷應用程式使用資訊之錯誤訊息不 存在於錯誤資料庫26中時，由於透過生成模組24所生成 ❿ 的長1示訊息’以提示伺服管理人員存在有錯誤訊息於錯誤 資料庫26中並無相對應之解決方案，藉此，可以經由伺 服官理人員對錯誤訊息進行分析以及處理，伺服管理人員 找出合適的解決方案並建立電子郵件33傳送至客戶端 10，當使用者進行讀取電子郵件33時，則依然可以獲得 應用程式產生錯誤訊息時的解決方案。 在當判斷模組23判斷應用程式使用資訊之錯誤訊息 不存在於錯誤資料庫26中時，更可以透過記錄模組27記 錄判斷模組23判斷錯誤訊息不存在於錯誤資料庫26中 201015308 告2服端2〇接收到錯誤訊息的次數（步驟810)，並且 ^端2G接收到相同的錯誤訊息透過記錄模組27所累 t _設之預設次數時，即可以透過儲存模 、、^錯㈣息記錄於錯誤資料庫26中（步驟82〇)， 處謂飼服管理人員對錯誤訊息進行分析以及 处 <、解決方案對應記錄於錯誤資料庫26中。The server 20 receives the system information, the application information and the error message sent by the client through the servo receiving module 21, and transmits the received system information and application information to the selected template 2 Lai group 22-year-old based on secret fund management (four) system version is mXP Pro. V2002 SP2"' document processing software version is "Ms Office·3" 'Liu browser software version is "iE6〇29(8)" and rot, in the information The application version is "jump 2", the application patch ^ is SP2"' from the at least one error database % selected with the system information and the application program axis mismatch library 26 ((4), where the error database 26 has an error message and a solution relationship 0. When the selected module 22 selects the error database 26 based on the system information and the application information, then the determination module 23 performs an error message whether or not the error message exists in the error database 26 Judgment (step 5〇〇). At this time, it is assumed that the error message "1234" exists in the error database 26, and therefore, the judgment module 23 judges that the error message exists in the error. In the database %, the solution corresponding to the error message "1234" is found from the error database 26 according to the error message "1234", and the solution generated by the 13201015308 is generated by the generation module 24. (Step 600); Suppose that when the determining module 23 determines that the error message does not exist in the error database 26, the generating module 24 generates a prompt message to prompt the error message not to find a corresponding solution (step 7〇 In addition, the generation module 24 can further add the user operation record and the error message to the email 33, so that the user can know the user's current operation status and encounter the same error message. The solution is followed by the 'feeding end 20' to the servo transfer module 25 to transmit the email 33 generated by the generating module 24 to the client 10 in an email transmission protocol (step 800), the client 1 Receiving an email 33 through the client receiving module 113 'When the user reads the email 33, it can know the solution when the application encounters the same error message. When the determination module 23 determines that the error message of the application usage information does not exist in the error database 26, the message 1 generated by the generation module 24 indicates that the servo manager has an error message in the error data. There is no corresponding solution in the library 26, whereby the error message can be analyzed and processed by the servo officer, the servo manager finds a suitable solution and creates an email 33 to the client 10, when the user When the e-mail 33 is read, the solution when the application generates an error message can still be obtained. When the error message of the judging module 23 determining that the application usage information does not exist in the error database 26, the recording can be further recorded. The module 27 records the judgment module 23 to determine that the error message does not exist in the error database 26, the number of times the server 2 receives the error message (step 810), and the terminal 2G receives the same error message through the recording mode. When the group 27 is tired of t _ set to the preset number of times, it can be recorded in the error database 26 through the storage module, and the error (four) information. (Step 82〇), that at the Servo error message management and analysis of the solution corresponding to <, recorded in the database 26 in error.
综上所述’可知本翻與先前技術之間的差異在於具 程式執行中記錄系統資訊、應用程式資訊以及錯誤 於應用程式再次執行時，主動將系統資訊、應用 ^貝。fl以及錯誤資訊回報至祠服端，飼服端經由分析系 $資訊、應用程式資訊以及錯誤資訊後，可自錯誤資料庫 找出對應的解決方案，並透過電子郵件傳送至客戶端， $客f端讀取電子郵件時’即可以知道如何解決應用程式 在執行時所產生的錯誤或是問題。 。藉由此-技術手段可以來解決先前技術所存在應用 輕式產生錯誤或如題時，無时效的提供錯誤回報以及 錯误解決方細覆的鋪，㈣達成提供細程式執行錯 誤問題_報以及提供解決方案的技術功效。 雖然本發明所揭露之實施方式如上，惟所述之内容並 非用以直接限定本發明之專利保護範圍。任何本發明所 技術領域巾料财知識者，林麟本發_揭露之於 神和範_前提下，可以在實施的形式上及細節上作些^ 之更動。本發明之專利保護範圍，仍須以所附 範圍所界定者為準。 月寻引 201015308 【圖式簡單說明】 第1圖為本發明應用程式之錯誤回報及錯誤解決回覆 系統方塊圖。 第2圖為本發明應用程式之錯誤回報及錯誤解決回覆 方法流程圖。 第3圖為本發明應用程式之錯誤回報及錯誤解決回覆 示意圖。 【主要元件符號說明】In summary, the difference between this and the prior art is that the system information, the application information, and the error when the application is executed again, the system information and application are actively taken. Fl and the error information returned to the service end, after the analysis department $ information, application information and error information, the corresponding solution can be found from the error database and sent to the client via email, $客When f-reading emails, you can know how to solve the errors or problems that occur when the application is executed. . By means of this-technical means, it is possible to solve the problems in the prior art that the application of the prior art is lightly error-prone or in the case of a problem, the time-free provision of the error return and the error resolution of the tile, and (4) the achievement of the problem of providing a detailed program execution error_reporting and providing The technical efficacy of the solution. While the embodiments of the present invention are as described above, the above description is not intended to directly limit the scope of the invention. Anyone who knows the knowledge of the technical field of the invention, Lin Lin, _ exposes to God and Fan _, can make some changes in the form and details of the implementation. The patent protection scope of the present invention is still subject to the scope defined by the appended claims. Monthly Search 201015308 [Simple Description] Figure 1 is a block diagram of the error return and error resolution response of the application of the present invention. Figure 2 is a flow chart of the error return and error resolution reply method of the application of the present invention. Figure 3 is a schematic diagram of the error return and error resolution response of the application of the present invention. [Main component symbol description]
10 客戶端 11 應用程式 111 客戶記錄模組 112 客戶傳送模組 113 客戶接收模組 20 伺服端 21 飼服接收模組 22 選定模組 23 判斷模組 24 生成模組 25 伺服傳送模組 26 錯誤資料庫 27 記錄模組 28 儲存模組 31 操作介面 32 按鍵A 201015308 33 電子郵件 步驟100 至少一客戶端執行應用程式 步驟200 應用程式記錄系統資訊、應用程式資訊 步驟300 以及錯誤訊息 當應用程式再次啟動時，傳送系統資 » 訊、應用程式資訊以及錯誤訊息至词服 端 ❹ 步驟400 伺服端依據系統資訊以及應用程式資訊 步驟500 選定錯誤資料庫 伺服端判斷錯誤訊息是否存在於錯誤資 步驟600 料庫中 當伺服端判斷錯誤訊息存在於錯誤資料 步驟700 庫中時，自錯誤資料庫中找出與錯誤訊 息相對應之解決方案生成電子郵件 當伺服端判斷錯誤訊息不存在於錯誤資 參 料庫中時’生成示訊息以提示錯誤訊 東 步驟800 息未找出相對應之解決方案 伺服端傳送電子郵件至客戶端 • 步驟810 記錄判斷錯誤訊息不存在於錯誤資料庫 步驟820 中時，伺服端接收到錯誤訊息的次數 當伺服端接收到錯誤訊息的次數超過系 統預設的職錢時，_存錯誤訊息 於錯誤資料庫中 1710 Client 11 Application 111 Customer Recording Module 112 Customer Delivery Module 113 Customer Receiving Module 20 Servo Terminal 21 Feeding Receiving Module 22 Selected Module 23 Judging Module 24 Generating Module 25 Servo Transfer Module 26 Error Data Library 27 Recording Module 28 Storage Module 31 Operation Interface 32 Button A 201015308 33 Email Step 100 At least one Client Execution Application Step 200 Application Record System Information, Application Information Step 300 and Error Message When the Application Starts Again , the transmission system information, the application information and the error message to the word service step 400 Step 400 The server selects the error database based on the system information and the application information step 500 to determine whether the error message exists in the error resource step 600 When the server determines that the error message exists in the error data step 700 library, the solution corresponding to the error message is generated from the error database to generate an email. When the server determines that the error message does not exist in the error reference database. 'Generate a message The error message is not found in the step 800. The server does not find the corresponding solution. The server sends an email to the client. Step 810: The number of times the server receives the error message when the error message does not exist in the error database step 820. When the number of times the server receives the error message exceeds the system default salary, the error message is stored in the error database.