CN101714105A - Error reporting and error solving replying system of application program and method thereof - Google Patents
Error reporting and error solving replying system of application program and method thereof Download PDFInfo
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- CN101714105A CN101714105A CN200810167168A CN200810167168A CN101714105A CN 101714105 A CN101714105 A CN 101714105A CN 200810167168 A CN200810167168 A CN 200810167168A CN 200810167168 A CN200810167168 A CN 200810167168A CN 101714105 A CN101714105 A CN 101714105A
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Abstract
The invention provides an error reporting and error solving replying system of an application program and a method thereof. The method comprises the following steps: when the application program is started again, reporting stored system information, application program information and error information back to a server, finding out corresponding solutions in an error database through the server, and transferring the corresponding solutions to clients through E-mails. The invention can solve the problem that when the application program has errors or problems, a mechanism for error reporting and error solutions replying can not be effectively provided, thus the invention has the technical efficacies of replying information of execution errors of the application system and providing solutions.
Description
Technical field
The present invention relates to a kind of repayment and answering system and method thereof, relate in particular to a kind of application program and carry out when making a mistake, returning error and the wrong system and the method thereof of replying that solve.
Background technology
Application program is handled general daily life for auxiliary user and is had indispensable effect, therefore, when application program produces mistake or problem when carrying out, then can cause no small puzzlement to the user.
Yet, the mistake or the problem that in commission produce for application program, existing solution is initiatively got in touch with application developer for the user, and state mistake or problem that application program produces, allow user settle a dispute by the parties concerned themselves mistake or problem by the answer of application developer again, but, when the user describes mistake that application program produces or problem, the outer feature that shows only can be described, application developer can't be grasped correct problem effectively, therefore most likely wastes many two-way time.
Therefore, application developer self testing application program on one's own initiative, periodically application programs does not provide the repairing version of application program, solve the problem that application developer initiatively tests out by this, and can increase the function of application program, but, repairing version each time also may cause application program to produce mistake or the problem that makes new advances, get back to the process that above-mentioned user's active report problems is given application developer again, not only lose time, also can influence the wish that the user uses application program.
In sum, when prior art has existed application program to produce mistake or problem always since the midium or long term as can be known, therefore the mechanism that can't provide returning error and wrong solution to reply effectively be necessary to propose improved technological means, solves this problem.
Summary of the invention
When existing application program to produce mistake or problem in view of prior art, the mechanism that can't provide returning error and wrong solution to reply effectively, the present invention discloses a kind of returning error and wrong answering system and method thereof of solving of application program then, wherein:
The returning error of the disclosed application program of the present invention and the wrong answering system that solves, it comprises: at least one client and server, executive utility in the client, application program more comprises: user logging module, client's delivery module and client's receiver module; Server more comprises: server receiver module, judge module, generation module and server delivery module.
Wherein, the user logging module is in order to register system information, application program information and error messages; Client's delivery module, when application program starts once more, transfer system information, application program information and error messages; Client's receiver module receives Email.
The server receiver module is in order to receiving system information, application program information and error messages; Chosen module, according to system information and the selected wrong data bank of application program information, the mistake data bank has the corresponding relation of error messages and solution; Whether judge module, misjudgment message are present in the mistake data bank; Generation module when judge module misjudgment message is present in the mistake data bank, is found out in wrong data bank and is given birth to the corresponding solution of error messages and become Email; When judge module misjudgment message is not present in the mistake data bank, generates prompting message and do not find out corresponding solution with the prompting error messages; The server delivery module transmits Email to client.
The returning error of the disclosed application program of the present invention and the wrong answering method that solves, it comprises the following step:
At first, at least one client executing application program; Then, application records system information, application program information and error messages; Then, when application program started once more, transfer system information, application program information and error messages were to server; Then, server is according to system information and the selected wrong data bank of application program information, and the mistake data bank has the corresponding relation of error messages and solution; Then, whether server misjudgment message is present in the mistake data bank; Then, when server misjudgment message is present in the mistake data bank, in wrong data bank, finds out with the corresponding solution of error messages and generate Email; Then, when server misjudgment message is not present in the mistake data bank, generates prompting message and do not find out corresponding solution with the prompting error messages; At last, server transmits Email to client.
The disclosed System and method for of the present invention as above, and the difference between the prior art is that the present invention passes through register system information in application program is carried out, application program information and wrong information, and when application program is carried out once more, initiatively with system information, application program information and wrong information returning are to server, server is via the analytic system information, after application program information and the wrong information, can in wrong data bank, find out corresponding solution, and by E-mail conveyance to client, when client reads Email, promptly can know how to solve mistake or the problem that application program is produced when carrying out.
By above-mentioned technological means, the technology effect that the present invention can provide the repayment of application program execution error problem and solution is provided.
Description of drawings
Fig. 1 is the returning error and the wrong answering system calcspar that solves of application program of the present invention.
Fig. 2 is the returning error and the wrong answering method process flow diagram that solves of application program of the present invention.
Fig. 3 replys synoptic diagram for the returning error and wrong solution of application program of the present invention.
Embodiment
Below describe conjunction with figs. and embodiment in detail embodiments of the present invention, by this to the present invention how the application technology means implementation procedure that solves technical matters and reach the technology effect can fully understand and implement according to this.
The returning error of application program of the present invention will be described below and wrong solve answering system, and please also refer to shown in Figure 1ly that Fig. 1 is the returning error and the wrong answering system calcspar that solves of application program of the present invention.
As shown in Figure 1, the returning error of the disclosed application program of the present invention and the wrong answering system that solves, it comprises: at least one client 10 and server 20, executive utility 11 in the client 10, and application program 11 more comprises: user logging module 111, client's delivery module 112 and client's receiver module 113; Server 20 more comprises: server receiver module 21, chosen module 22, judge module 23, generation module 24 and server delivery module 25.
The user is executive utility 11 in client 10 at first, and 11 of application programs can be by user logging module 111 register system information, application program information and error messages; Wherein, system information comprises operating system version, document process software version and browser software version; The application program information comprises application version and application program is repaired version; Except the above-mentioned system information that writes down, application program information and error messages, user logging module 111 more comprises record user operation note.
When the application program execution makes a mistake, version for different operating system and operating system, carry out the same problem that is produced when making a mistake in application program, have solution inequality, or only exist in operations specific system or the specific operating system version, the error messages that can produce, therefore, when the application program execution makes a mistake, the version of employed operating system of user and operating system need be known, correct application program execution error solution could be selected.
And for the function that application program is carried out, have the auxiliary routine of calling out other and carry out the execution of subsidiary function, modal being called out document process software or browser software, in when, when application program is carried out the auxiliary execution of other auxiliary routines of calling execution error taking place, then must write down auxiliary routine and the corresponding version of auxiliary routine called out, could select correct application program execution error solution.
Certainly indispensable is that records application program version and application program are repaired version, because application program can constantly push away and bring out a new edition, and the repairing version corresponding with application version, when the application program execution makes a mistake, just can know whether it is the application-specific version, or mistake appears in specific repairing version, could select correct application program execution error solution.
Certainly, of paramount importance is the operation note that will write down the user, and the problem that produced when carrying out of application program, record user's operation note promptly can be known the operation steps of which kind of carrying out, the specific error messages that produces, maintenance for application program has suitable help, and can develop corresponding repairing version effectively, and selects correct application program execution error solution.
Above-described system information and project that the application program information comprised only for for example, are not limited to application of the present invention with this, in fact the information that can will write down according to the situation selection of the actual execution of application program.
After having write down above-mentioned system information, application program information and error messages, because application program makes a mistake when carrying out, therefore, application program can be terminated execution, and, then can be sent to server 20 by system information, application program information and the error messages that client's delivery module 112 is write down user logging module 111 as user once more during executive utility.
20 of servers can receive system information, application program information and the error messages that client 10 is transmitted by server receiver module 21, and received system information and application program information be sent to chosen module 22, chosen module then can be according to system information and application program information, selected and system information and the corresponding wrong data bank 26 of application program information at least one wrong data bank 26, wherein, mistake data bank 26 has the corresponding relation of error messages and solution.
Different wrong data bank 26 is corresponding respectively different operating system version, auxiliary routine, application version and application program repairing version and sets up, promptly can repair version and carry out the comparison of application program execution error message, use the solution of finding out corresponding error messages at different operating system versions, auxiliary routine, application version or application program.
Elected cover half piece 22 according to system information and the selected wrong data bank 26 of application program information after, then, can carry out error messages by judge module 23 and whether be present in judgement in the mistake data bank 26.When judge module 23 judges that application program uses the error messages of information to be present in the mistake data bank 26, then will find out the corresponding solution of error messages of using information with application program in the wrong data bank 26, and the solution of being found out is generated Email by generation module 24; And when judge module 23 misjudgment messages are not present in the mistake data bank 26, and generate prompting messages by generation module 24 and do not find out corresponding solution with the prompting error messages.
In addition, generation module 24 more can be incorporated in user's operation note and error messages in the Email, and then the user can know user's operating conditions at that time, and the solution when running into same error messages.
Then, 20 of servers are transferred to E-mail conveyance that server delivery module 25 generated generation module 24 with email transfer protocol to client 10,10 of clients receive Email by client's receiver module 113, when the user reads Email, then can know the solution when application program runs into same error messages.
When judge module 23 judges that application program uses the error messages of information not to be present in the mistake data bank 26, owing to the prompting message that is generated by generation module 24, have error messages with prompting server admin personnel and in wrong data bank 26, there is no corresponding solution, by this, can analyze and handle error messages via the server admin personnel, the server admin personnel find out suitable solution and set up E-mail conveyance to client 10, when the user reads Email, the solution in the time of then still can obtaining application program generation error messages.
When judge module 23 misjudgment messages are not present in the mistake data bank 26, when more can not be present in the mistake data bank 26 by logging modle 27 record judge modules 23 misjudgment messages, server 20 receives the number of times of error messages, and when server 20 receives number of times that identical error messages accumulated by logging modle 27 when surpassing the preset times of systemic presupposition, promptly can this error messages be recorded in the wrong data bank 26, and the solution corresponding record after the server admin personnel can being analyzed and handle error messages simultaneously is in wrong data bank 26 by storage module 28.
Then, function mode of the present invention and flow process are described, and please refer to Fig. 2 and Fig. 3 with an embodiment.
Fig. 2 is the returning error and the wrong solution answering method process flow diagram of application program of the present invention, and Fig. 3 replys synoptic diagram for the returning error and wrong solution of application program of the present invention.
As shown in Figure 3, the user is executive utility (step 100) in client 10, and when in the operation interface 31 of application program, pressing the operation of " button A " 32, application program makes a mistake in execution, and application program can be by user logging module 111 register system information, application program information and error messages (step 200).
At this moment, in the system information that user logging module 111 is write down, the operating system version is " WinXPPro.V2002 SP2 ", and document process software version is " MS Office 2003 ", and the browser software version is " IE 6.0.2900 "; In the application program information, application version is " 8.0.2 ", and it is " SP2 " that application program is repaired version; And user's operation note is " pressing " button A " ", and error messages is " 1234 ".
After having write down above-mentioned system information, application program information and error messages, because application program makes a mistake when carrying out, therefore, application program can be terminated execution, and the user once more during executive utility, 10 of clients can be sent to server 20 (step 300) by system information, application program information and the error messages that client's delivery module 112 is write down user logging module 111.
20 of servers can receive the system information that client 10 is transmitted by server receiver module 21, application program information and error messages, and received system information and application program information be sent to chosen module 22,22 of chosen module can be " WinXP Pro.V2002 SP2 " according to operating system version in the system information, document process software version is " MS Office 2003 ", the browser software version is that application version is " 8.0.2 " in " IE 6.0.2900 " and the application program information, it is " SP2 " that application program is repaired version, selected and system information and the corresponding wrong data bank 26 of application program information (step 400) at least one wrong data bank 26, wherein, mistake data bank 26 has the corresponding relation of error messages and solution.
Elected cover half piece 22 according to system information and the selected wrong data bank 26 of application program information after, then, can carry out error messages by judge module 23 and whether be present in judgement (step 500) in the mistake data bank 26.At this moment, suppose that error messages " 1234 " is to be present in the mistake data bank 26, therefore, judge module 23 promptly can the misjudgment message be present in the mistake data bank 26, and in wrong data bank 26, find out and the corresponding solution of error messages " 1234 ", and the solution of being found out is generated Email 33 (step 600) by generation module 24 according to error messages " 1234 "; Suppose when judge module 23 misjudgment messages are not present in the mistake data bank 26, then can generate prompting message and not find out corresponding solution (step 700) with the prompting error messages by generation module 24.
In addition, generation module 24 more can be incorporated in user's operation note and error messages in the Email 33, and then the user can know user's operating conditions at that time, and the solution when running into same error messages.
Then, 20 of servers are transferred to server delivery module 25 and with email transfer protocol the Email 33 that generation module 24 is generated are sent to client 10 (step 800), 10 of clients receive Email 33 by client's receiver module 113, when the user reads Email 33, then can know the solution when application program runs into same error messages.
When judge module 23 judges that application program uses the error messages of information not to be present in the mistake data bank 26, owing to the prompting message that is generated by generation module 24, have error messages with prompting server admin personnel and in wrong data bank 26, there is no corresponding solution, by this, can analyze and handle error messages via the server admin personnel, the server admin personnel find out suitable solution and set up Email 33 and are sent to client 10, when the user reads Email 33, the solution in the time of then still can obtaining application program generation error messages.
When judge module 23 judges that application program uses the error messages of information not to be present in the mistake data bank 26, when more can not be present in the mistake data bank 26 by logging modle 27 record judge modules 23 misjudgment messages, server 20 receives the number of times (step 810) of error messages, and when server 20 receives number of times that identical error messages accumulated by logging modle 27 when surpassing the preset times of systemic presupposition, promptly can this error messages be recorded in the wrong data bank 26 (step 820), and the solution corresponding record after the server admin personnel can being analyzed and handle error messages simultaneously is in wrong data bank 26 by storage module 28.
In sum, difference between the present invention and the prior art is to have register system information in the application program execution as can be known, application program information and wrong information, and when application program is carried out once more, initiatively with system information, application program information and wrong information returning are to server, server is via the analytic system information, after application program information and the wrong information, can in wrong data bank, find out corresponding solution, and by E-mail conveyance to client, when client reads Email, promptly can know how to solve mistake or the problem that application program is produced when carrying out.
In the time of can solving existing application program generation mistake of prior art or problem by this technological means, the mechanism that can't provide returning error and wrong solution to reply effectively, and then reach repayment that application program execution error problem is provided and the technology effect that solution is provided.
Though the disclosed embodiment of the present invention as above, described content is not in order to direct qualification scope of patent protection of the present invention.Any person that has the general knowledge in the technical field of the invention under the prerequisite that does not break away from the disclosed spirit and scope of the present invention, can do a little change what implement in form and on the details.Scope of patent protection of the present invention, still must with appending claims the person of being defined be as the criterion.
Claims (10)
1. the returning error of an application program and mistake solve answering system, it is characterized in that this system comprises:
At least one client is carried out an application program in those clients, this application program more comprises:
One user logging module is in order to write down a system information, an application program information and an error messages;
One client's delivery module is when this application program starts once more, in order to transmit this system information, this application program information and this error messages; And
One client's receiver module is in order to receive an Email; And
One server, this server more comprises:
One server receiver module is in order to receive this system information, this application program information and this error messages;
One chosen module, in order to select a wrong data bank according to this system information and this application program information, this mistake data bank has the corresponding relation of this error messages and a solution;
Whether one judge module is present in this mistake data bank in order to judge this error messages;
One generates module, when this judge module judges that this error messages is present in this mistake data bank, finds out with corresponding this solution of this error messages in certainly should the mistake data bank and generates this Email; When this judge module judges that this error messages is not present in this mistake data bank, generate a prompting message and do not find out corresponding this solution to point out this error messages; And
One server delivery module is in order to transmit this Email to this client.
2. the returning error of application program as claimed in claim 1 and mistake solve answering system, it is characterized in that this system more comprises following modules:
One logging modle, when judging that in order to write down this judge module this error messages is not present in this mistake data bank, this server receives the number of times of this error messages; And
One storage module when the number of times that receives this error messages when this server surpasses the preset times of systemic presupposition, then is recorded in this error messages in this mistake data bank by storage module.
3. the returning error of application program as claimed in claim 1 and the wrong answering system that solves is characterized in that this system information comprises operating system version, document process software version and browser software version.
4. the returning error of application program as claimed in claim 1 and the wrong answering system that solves is characterized in that this application program information comprises application version and application program is repaired version.
5. the returning error of application program as claimed in claim 1 and the wrong answering system that solves is characterized in that this user logging module more comprises record one user's operation note.
6. the returning error of an application program and mistake solve answering method, it is characterized in that this method comprises the following step:
At least one client executing one application program;
This application records one system information, an application program information and an error messages;
When this application program starts once more, transmit this system information, this application program information and this error messages to one server;
This server is according to this system information and the selected wrong data bank of this application program information, and this mistake data bank has the corresponding relation of this error messages and a solution;
This server judges whether this error messages is present in the wrong data bank;
When this server judges that this error messages is present in this mistake data bank, find out with corresponding this solution of this error messages in certainly should the mistake data bank and generate an Email;
When this server judges that this error messages is not present in this mistake data bank, generate a prompting message and do not find out corresponding this solution to point out this error messages; And
This server transmits this Email to this client.
7. the returning error of application program as claimed in claim 6 and mistake solve answering method, it is characterized in that, when this server judges that this error messages is not present in this mistake data bank, generate the step of this prompting message, more comprise the following step to point out this error messages not find out corresponding this solution:
Record judges that this server received the number of times of this error messages when this error messages was not present in this mistake data bank; And
When the number of times that receives this error messages when this server surpasses the preset times of systemic presupposition, then store this error messages in this mistake data bank.
8. the returning error of application program as claimed in claim 6 and the wrong answering method that solves is characterized in that this system information comprises operating system version, document process software version and browser software version.
9. the returning error of application program as claimed in claim 6 and the wrong answering method that solves is characterized in that this application program information comprises application version and application program is repaired version.
10. the returning error of application program as claimed in claim 6 and mistake solve answering method, it is characterized in that, the step of this system information of this application records, this application program information and this error messages more comprises the step that writes down user's operation note.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200810167168A CN101714105A (en) | 2008-10-07 | 2008-10-07 | Error reporting and error solving replying system of application program and method thereof |
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| Application Number | Priority Date | Filing Date | Title |
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| CN200810167168A CN101714105A (en) | 2008-10-07 | 2008-10-07 | Error reporting and error solving replying system of application program and method thereof |
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| CN101714105A true CN101714105A (en) | 2010-05-26 |
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| CN200810167168A Pending CN101714105A (en) | 2008-10-07 | 2008-10-07 | Error reporting and error solving replying system of application program and method thereof |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103428333A (en) * | 2012-05-15 | 2013-12-04 | 宇龙计算机通信科技(深圳)有限公司 | Mobile terminal, server and error restoration method |
| CN107025145A (en) * | 2016-11-09 | 2017-08-08 | 阿里巴巴集团控股有限公司 | Error code analysis method and device |
| CN107580050A (en) * | 2017-09-05 | 2018-01-12 | 成都知道创宇信息技术有限公司 | A kind of server rolls back method during generation server 500 |
| CN107798464A (en) * | 2017-09-19 | 2018-03-13 | 上海壹账通金融科技有限公司 | Service administering method, electronic equipment and the computer-readable recording medium of client |
| CN113068018A (en) * | 2020-01-02 | 2021-07-02 | 中华电信股份有限公司 | Automatic reporting system and method for checking and detecting set top box abnormity |
-
2008
- 2008-10-07 CN CN200810167168A patent/CN101714105A/en active Pending
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103428333A (en) * | 2012-05-15 | 2013-12-04 | 宇龙计算机通信科技(深圳)有限公司 | Mobile terminal, server and error restoration method |
| CN103428333B (en) * | 2012-05-15 | 2015-12-16 | 宇龙计算机通信科技(深圳)有限公司 | Mobile terminal, server and errors repair method |
| CN107025145A (en) * | 2016-11-09 | 2017-08-08 | 阿里巴巴集团控股有限公司 | Error code analysis method and device |
| CN107580050A (en) * | 2017-09-05 | 2018-01-12 | 成都知道创宇信息技术有限公司 | A kind of server rolls back method during generation server 500 |
| CN107798464A (en) * | 2017-09-19 | 2018-03-13 | 上海壹账通金融科技有限公司 | Service administering method, electronic equipment and the computer-readable recording medium of client |
| CN113068018A (en) * | 2020-01-02 | 2021-07-02 | 中华电信股份有限公司 | Automatic reporting system and method for checking and detecting set top box abnormity |
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Open date: 20100526 |