200929023 九、發明說明： 【發明所屬之技街領域】 』：及—種退貨管理系統及方法。 當大業:二有企業的總成本中佔有相 ❹ 減少總成本與提高利濁的重要因子素降，庫存成本係企業 業管理中顯得尤為重要。 ’、*庫存管理在企 隨著庫存管㈣師實_發展， 庫存官理方法。例如供應商f理庫存方法，歸 方和供應商之間構建資訊系絲實 商管理兩者的庫存，買方不再持有經常性存二= 2狀况可以利用資訊系統及時傳遞至供應商，由供應 商確疋何時進行補貨等問題，從而降低了買方的庫存成 本0 适種庫存管理方法能夠明顯降低f方系統的水 準，=是對於供應商而言，並沒有降低其庫存水準。例 如’買方在有些情況下，tb如存在*良貨物時，需要進 行退貨作業，傳統的作業方法係買方將貨物退回給供應 商後’供應商直接對所退貨物作為廢品報冑。這樣，不 僅大大加大了產品成本，而且也增加了供應商的庫存成 本。 【發明内容】 鑒於以上内容，有必要提供一種退貨管理系統及方 200929023 法’其可分析客戶的退貨原因，並對退貨進行不同處理， 節省產品成本和庫存成本。 一種退貨管理系統，包括應用伺服器，所述之應用 飼服器連接有客戶系統，所述之應用伺服器用於處理所 述之客戶系統提出的退貨請求，該應用伺服器包括：記 錄模組’用於根據客戶系統提出的退貨請求記錄客戶的 退貨貝訊，退貨單開立模組，用於開立退貨單；退貨模 組’用於根據退貨單對所退貨物進行退貨作業；判斷模 、且:於判斷退貨中是否有良品，以及判斷退貨中是否 απ ’入庫模組，用於當退貨中有良品時將退貨中的 ::2::入庫作業；報廢模組’用於當退貨中有廢 的廢品直接報廢；及重工模組，用於對退 貨進仃重工作業。 4地 戶所摇ΐ退貨管理方法，該方法包括如下步驟：根據客 ❹ 二^出的退貨請求記錄退貨資訊；開立退貨單；t 述之退貨早對所㈣ 否有良品；當退貨中ο =退貨作業，退貨中是 庫；判斷退貨令=^時’將退貨中的良品直接入 貨中的廢品直接報麻ασ，當退貨中有廢品時，將退 相接報廢；及對退貨進行重工作業。 析客戶的退貨;^ 理系統及方法可分 成本和庫存=並對退貨進行不同處理，節省產品 【實施方式】 參閱圖1㈤，係本發料#f理系統較佳實施方 7 200929023 式的應用環境架構圖。所述之退貨管理系統包括應用伺 • 服器10。所述之應用伺服器10與客戶系統20相用 於獲取客戶系統20的退貨請求資訊，管理客戶的退貨及 對客戶退貨進行處理。該應用伺服器1〇提供互動式用戶 介面’以便客戶系統20能夠藉由該互動式用戶介面提出 退貨請求。所狀應用舰H 1G包括有記錄模組n〇、 退貨單開立模組120、判斷模組13〇、退貨模組14〇、入 ❹庫模組150、報廢模組160及重工模組17〇。 所述之記錄模組110，用於根據客戶於客戶系統扣 所提出的退貨請求記錄客戶的退貨資訊。其中，所述之 退貨資訊包括’但不限於’客戶名稱、退貨單號、退貨 貨號、退#種類、退貨數量、退#單價、退f日期 貨原因等。 所述之退貨單開立模組12〇，用於開立退貨單，並 確定退貨單類型。其中’所述之退#單類型是根據退貨 〇原因來確定的，該退#單㈣包括客戶責任退貨及非客 戶責，退貨。所述之退貨單包括，但不限於，客戶名稱、 退貨單號、退貨貨號、退貨種類、退貨數量、退貨單價、 退貨日期、退貨原因及退貨單類型等。 所述之判斷模、组13()’用於判斷退f是否可再利 用。匕其中’所述之判斷模組130係根據退貨原因來判斷 退貨是否可制用。#退#不可制用時，則直接對退 貨進行報廢處理。 所述之退貨模組14〇,用於當退貨可再利用時，根 8 200929023 據退貨單掛所岱此&彳__、n200929023 IX. Description of invention: [Technical street field to which the invention belongs] 』: and - return management system and method. When the big industry: the total cost of the two enterprises is relatively low, the total cost is reduced and the important factor of improving the profit and turbidity is reduced. The inventory cost is particularly important in the management of the enterprise. ‘,* inventory management in the enterprise with the inventory management (four) teacher _ development, inventory management method. For example, the supplier’s inventory method, the inventory between the returning supplier and the supplier, and the stock of the actual business management, the buyer no longer holds the recurring deposit = 2 status can be timely transmitted to the supplier using the information system, It is up to the supplier to determine when to replenish the goods, thus reducing the buyer's inventory cost. 0 The inventory management method can significantly reduce the level of the f-party system, = for the supplier, it does not reduce its inventory level. For example, in some cases, the buyer needs to return the goods if there is a good goods. The traditional method of operation is that the buyer returns the goods to the supplier. The supplier directly reports the returned goods as waste. This not only greatly increases the cost of the product, but also increases the inventory cost of the supplier. SUMMARY OF THE INVENTION In view of the above, it is necessary to provide a return management system and party 200929023 method, which can analyze the reason for the return of the customer, and treat the return differently, saving product cost and inventory cost. A return management system includes an application server, wherein the application server is connected to a client system, and the application server is configured to process a return request submitted by the client system, and the application server comprises: a recording module 'Used to record the return of the customer according to the return request made by the customer system, the return order opening module is used to open the return order; the return module is used to return the returned goods according to the return order; And: in judging whether there is a good product in the return, and judging whether the return is απ 'inbound module, used to return the goods in the return:: 2:: warehousing operation; scrap module 'for return The waste products in the waste are directly scrapped; and the heavy-duty module is used to return the work to the return. 4 local households shake the return management method, the method includes the following steps: according to the customer's return request to record the return information; open a return order; t said the return to the early (four) no good; when returning ο = return operation, the return is the library; judge the return order = ^ when 'the return of the goods in the goods directly into the goods directly reported to the ασ, when there is a waste in the return, will be retired and scrapped; and rework the return operation. Analysis of customer's return; ^ System and method can be divided into cost and inventory = and different treatment of the return, saving products [implementation] Refer to Figure 1 (5), is the preferred implementation of the #f理理系统7 200929023 Environmental architecture diagram. The return management system includes an application server 10. The application server 10 is used with the client system 20 to obtain return request information from the client system 20, manage customer returns, and process customer returns. The application server 1 provides an interactive user interface ‘ so that the client system 20 can make a return request through the interactive user interface. The application vessel H 1G includes a recording module n〇, a return order opening module 120, a judging module 13〇, a return module 14〇, an inbound library module 150, a scrapping module 160, and a rework module 17 Hey. The recording module 110 is configured to record the return information of the customer according to the return request made by the customer in the customer system. The return information includes, but is not limited to, the customer name, the return order number, the return item number, the return # type, the quantity returned, the return unit price, and the reason for returning the date. The return order opening module 12〇 is used to open a return order and determine the type of return order. Where the 'returned # single type is determined according to the reason of the return ,, the return # single (four) includes customer responsibility return and non-customer responsibility, return. The return order includes, but is not limited to, customer name, return order number, return item number, return type, return quantity, return unit price, return date, return reason, and return order type. The judging mode, group 13()' is used to determine whether the retreat f is reusable. In the judgment module 130, the judgment module 130 determines whether the return is applicable according to the reason for the return. #退# When it is not available, the goods will be disposed of directly. The return module 14〇 is used for when the return can be reused, the root 8 200929023 according to the return receipt 岱 this & 彳 __, n
所述之判斷模組13G還用於判斷退貨巾是否有廢 品 、所述之報廢模組160還用於當退貨中有廢品時，將 退雀中的廢品直接報廢。The judging module 13G is further configured to determine whether there is any waste in the returning towel, and the scrapping module 160 is further used to scrap the scrap in the returning bird directly when there is any scrap in the return.
所述之重工模組170，用於對退貨進行重工作業， 並根據退貨單類型記錄處理資訊。其中，所述之處理資 訊包括因客戶責任造成的重I作業及因非客戶責任造成 所示，係本發明退貨管理方法較佳實施方 首先，步驟S11，記錄模組U 〇根據客戶 錄退貨資訊。其中，所述之退貨資 訊包括，但不限於，客戶名稱、退貨單號、退貨貨號、 退貨種類、退貨數量、退f單價、退t日期及退貨原因 等。 步驟S12，退貨單開立模、组120確認退貨類型並開 立，貨單。其中，所述之退f單類型是根據退貨原因來 確定的，該退貨單類型包括客戶責任退貨及非客戶責任 退貨。所述之退貨單包括，但不限於，客戶名稱、退貨 9 200929023 . 單號、退貨貨號、退貨種類、退貨數量、退貨單價、退 貨曰期、退貨原因及退貨單類型等。 « 步驟S13，判斷模組130判斷退貨是否可再利用。 步驟S14，當退貨可再利用時，退貨模組140根據 退貨單對所退貨物進行退貨作業。 步驟S15，判斷模組130判斷是否要對退貨進行重 工作業。 步驟S16，當需要對退貨進行重工作業時，判斷模 ® 組130判斷退貨中是否有良品。 步驟S17,當退貨中有良品時，入庫模組150將退 貨中的良品直接入庫。 步驟S18，判斷模組130判斷退貨中是否有廢品。 步驟S19,當退貨中有廢品時，報廢模組160將退 貨中的廢品直接報廢。 步驟S20，重工模組170對退貨進行重工作業，並 0 記錄處理資訊，同時結束流程。其中，所述之處理資訊 包括因客戶責任造成的重工作業及因非客戶責任造成的 重工作業。 在步驟S13中，當退貨不可再利用時，則直接對退 貨進行報廢，並結束流程。 在步驟S15中，當不需要對退貨進行重工作業時， 則直接結束流程。 在步驟S16中，當退貨中沒有良品時，則直接轉到 步驟S18判斷退貨中是否有廢品。 200929023 在步驟S18中，當退貨中沒有廢品時，則直接轉到 步驟S20對退貨進行重工作業。 以上實施方式僅用以說明本發明的技術方案而非限 制，儘管參照以上較佳實施方式對本發明進行了詳細說 明，本領域的普通技術人員應當理解，可以對本發明的 技術方案進行修改或等同替換都不應脫離本發明技術方 案的精神和範圍。 【圖式簡單說明】 圖1係本發明退貨管理系統較佳實施方式的應用環 境架構圖。 圖2係本發明退貨管理方法較佳實施方式的流程 圖。 【主要元件符號說明】 應用伺服器 10 客戶系統 20 記錄模組 110 退貨單開立模組 120 判斷模組 130 退貨模組 140 入庫模組 150 報廢模組 160 重工模組 170 根據客戶所提出的退貨請求記錄退貨資訊 S11 確認退貨類型並開立退貨單 S12 11 200929023 判斷退貨是否可再利用 S13 根據退貨單對所退貨物進行退貨作業 S14 是否要對退貨進行重工作業 S15 退貨中是否有良品 S16 良品直接入庫 S17 退貨中是否有廢品 S18 廢品直接報廢 S19 對退貨進行重工作業，並記錄處理資訊 S20 Ο ❹ 12The rework module 170 is configured to perform heavy work on the return, and record the processing information according to the return order type. Wherein, the processing information includes the heavy I operation caused by the customer responsibility and the non-customer responsibility, which is the preferred embodiment of the return management method of the present invention. First, in step S11, the recording module U 退货 returns the information according to the customer record. . The return information includes, but is not limited to, customer name, return order number, return item number, return type, return quantity, return f unit price, return date and return reason. In step S12, the return order opens the vertical mold, and the group 120 confirms the return type and opens the bill of lading. Wherein, the type of returning f is determined according to the reason for the return, and the return order type includes customer responsibility return and non-customer responsibility return. The return order includes, but is not limited to, customer name, return 9 200929023. Single number, return item number, return type, return quantity, return unit price, return period, return reason and return order type. « Step S13, the judging module 130 judges whether the return is reusable. In step S14, when the return is reusable, the return module 140 returns the returned item according to the return order. In step S15, the determination module 130 determines whether the return is to be reworked. In step S16, when it is necessary to re-work the return, the judgment module group 130 judges whether there is a good product in the return. In step S17, when there is a good product in the return, the warehousing module 150 directly stores the good product in the returning goods. In step S18, the determining module 130 determines whether there is any scrap in the return. In step S19, when there is a scrap in the return, the scrapping module 160 directly scraps the scrap in the return. In step S20, the rework module 170 re-workes the return, and records the processing information and ends the process. Among them, the processing information includes heavy work caused by customer responsibility and heavy work caused by non-customer responsibility. In step S13, when the return is not reusable, the return is directly scrapped and the process is terminated. In step S15, when it is not necessary to re-work the return, the flow is directly ended. In step S16, when there is no good product in the return, the process goes directly to step S18 to determine whether there is any scrap in the return. 200929023 In step S18, when there is no scrap in the return, the process goes directly to step S20 to re-work the return. The above embodiments are only used to illustrate the technical solutions of the present invention, and are not intended to be limiting, and the present invention will be described in detail with reference to the preferred embodiments of the present invention. Neither should the spirit and scope of the technical solutions of the present invention be deviated. BRIEF DESCRIPTION OF THE DRAWINGS Fig. 1 is a diagram showing an application environment architecture of a preferred embodiment of the return management system of the present invention. Fig. 2 is a flow chart showing a preferred embodiment of the return management method of the present invention. [Main component symbol description] Application server 10 Customer system 20 Recording module 110 Return order opening module 120 Judging module 130 Return module 140 Storage module 150 Scrap module 160 Rework module 170 According to the customer's return Request to record return information S11 Confirm the return type and open the return order S12 11 200929023 Determine whether the return can be reused S13 Return the returned goods according to the return order S14 Whether to re-submit the return work S15 Return whether there is good S16 good Warehousing S17 Is there any waste in the return S18? Waste is directly scrapped S19 Heavy work is returned, and processing information is recorded S20 Ο ❹ 12