200538984 玖、發明說明： 【發明所屬之技術領域】 本發明係關於一種證券服務系統；特別是關於一 種運用語音/XML轉譯器之證券行情及交易服務系 統，以及所述證券服務系統之使用方法。 【先前技術】 按’最傳統的遠距股票下單方式是客戶先以電話 撥至券商，由券商之營業員提供股票買賣或行情查詢 之服務。客戶通常先向營業員探詢股票的現價，再以 口頭方式告泝營業員買入或賣出之股票別、價位以及 張數，由營業員填單輸入電腦以進行交易。至於交易 疋否70成與實際交易金額之多寡，則需依賴營業員主 動或被動告知。 鑑於營業員常常必須同時接聽多通電話，以致造 成客戶的等待與不便，因此證券業界便發展出一種互 動式浯音股票交易系統，讓客戶有透過營業員交易之 外的另一種選擇。 首先請參見第一圖，其為習知互動式語音股票交 易系統的系統方塊圖，其包含一互動式語音服務平台 (Interface Voice Response; IVR)15、一行情資訊伺 服器16、一下單與查詢伺服器17、以及一前台交易 主機18。其中互動式語音服務平台15直接與使用者 1〇之電話相連，並連接至所述行情資訊伺服器16與 I:\Patent\Syspower\2001 TWN\official\發明專利申請書 d〇c 200538984 下單與查詢伺服器17，其中下單與查詢伺服器17再 連接至所述月ίι台父易主機彳8。所述行情資訊伺服器 16與前台交易主機18並連接至證券交易所，〇〇。其 中所述互動式語音服務平台15包含一塊語音卡，用 以將電話之按鍵聲轉換成數位訊號。 至於習知互動式語音股票交易系統的使用方 法L首先使用者透過電話撥接至券商之互動式語音服 務平台15,由互動式語音服務平台15對其播放系統 服務項目及其相對應之功能。若客戶選擇查詢某一股 示之行清則互動式語音服務平台1 5會將客戶藉由 電話按鍵所輸入之股票代碼轉換成數位訊號，並將其 傳送至行情資訊伺服器16。所述行情資訊伺服器16 則經由證券交易所彳00取得股票之現價，再傳送回互 動式語音服務平台15。所述互動式語音服務平台15 則將股票現價資訊轉換成語音，並向客戶播放。 另一方面，若客戶選擇股票買進或賣出，則互動 式語音服務平台15會將客戶藉由電話按鍵所輸入之 股票代碼、價位、買賣張數等股票買賣資訊轉換成數 位訊號，並將其傳送至下單與查制服器17。所述 下單與查珣伺服器17再藉由前台交易主機18將股票 買賣資訊傳送至證券交易所1〇〇進行股票交易。、 惟，券商若僅架設一套互動式語音服務平台 15，則僅有互動式語音服務平台15當地之客戶能以 市内電話撥接，至於外縣市之客戶則必須以長途電話 方能撥接’將使外縣市之客戶增加很多電話費用，也 I:\Patent\Syspower\2001TWN\official^明專利申請書 d〇c 200538984 會因此減低外縣市客戶使用本系統之意願。 為解決此問題，遂有人嘗試每一縣市皆架設一套 互：式語音服務平纟15，各縣市之互動式語音服務 平口 1 5再一併連接至所述行情資訊伺服器1 6與下單 ^㈣服H 17。第二圖顯示多互動式語音服務平 台之互動式語音股票交易系統的系統方塊圖。位於第 一縣市之第一客戶1〇a以市内電話撥接至第一互動 式語音服務平台15a，位於第二縣市之第二客戶10b 以市内電活撥接至第二互動式語音服務平台，以 此類推。全部之互動式語音服務平台再一併連接至所 述行情資訊伺服器16與下單與查詢伺服器17。其使 用方法與帛目所示系統之使用方法相同，不再贅 述。 惟，第二圖所揭示之多互動式語音服務平台之互 動式語音股票交易系統的作法固然可節省客戶之電 話費用，但券商必須在每一縣市皆架設一套互動式語 音服務平台15,必須耗費鉅額之金錢與大量之Z 力’大幅提升券商之成本。 因此，發展出一套可同時節省客戶與券商之成本 ^互動式語音股票交易系統，並針對互動式語音股票 父易系統開發出有效率的使用方法，便成為券商—項 重要的課題。 【發明内容】 I:\Patent\Sysp〇Wer\2001TWN\official·#明專利申請書.doc 200538984 本赉明的主要目的在於提 太扒昍ΛΛ β 種祖券服務系統。200538984 (1) Description of the invention: [Technical field to which the invention belongs] The present invention relates to a securities service system; in particular, to a securities market and transaction service system using a voice / XML translator, and a method of using the securities service system. [Previous technology] The most traditional way of ordering long-distance stocks is that the customer first dials the securities company by phone, and the salesperson of the securities company provides stock trading or market inquiry services. The customer usually first inquires the salesperson about the current price of the stock, and then verbally traces the type, price and number of stocks bought or sold by the salesperson, and the salesperson fills in the form and enters the computer for trading. As for whether the transaction amount is 70% or not and the actual transaction amount, you need to rely on the salesperson to actively or passively inform. In view of the fact that salespeople often have to answer multiple calls at the same time, which causes customers to wait and inconvenience, the securities industry has developed an interactive Ayumi stock trading system, giving customers an alternative to trading through salespeople. First, please refer to the first figure, which is a system block diagram of the conventional interactive voice stock trading system, which includes an interactive voice service platform (Interface Voice Response; IVR) 15, market information server 16, order and inquiry A server 17 and a front-end transaction host 18. The interactive voice service platform 15 is directly connected to the phone of the user 10 and is connected to the market information server 16 and I: \ Patent \ Syspower \ 2001 TWN \ official \ invention patent application doc 200538984 to place an order And the query server 17, wherein the order and the query server 17 are then connected to the parent host 8 of the month. The market information server 16 and the front-end trading host 18 are connected to the stock exchange, 00. The interactive voice service platform 15 includes a voice card, which is used to convert the keystrokes of the phone into digital signals. As for the usage method of the conventional interactive voice stock trading system, first, the user dials to the interactive voice service platform 15 of the brokerage company through a telephone, and the interactive voice service platform 15 provides services and corresponding functions of the player's playback system. If the customer chooses to inquire about the clearing of a certain stock, the interactive voice service platform 15 will convert the stock code entered by the customer via the phone button into a digital signal and send it to the market information server 16. The market information server 16 obtains the current price of the stock through the stock exchange 彳 00 and sends it back to the interactive voice service platform 15. The interactive voice service platform 15 converts the current stock price information into voice and plays it to customers. On the other hand, if the customer chooses to buy or sell the stock, the interactive voice service platform 15 will convert the stock trading information such as the stock code, price, and number of sheets entered by the customer into a digital signal, and It is transmitted to the order placing and checking device 17. The order placing and checking server 17 then transmits the stock trading information to the stock exchange 100 through the front-end trading host 18 for stock trading. However, if the brokerage company only sets up an interactive voice service platform 15, only local customers of the interactive voice service platform 15 can dial by local calls, and customers from other counties and cities must dial by long-distance calls. Connecting will increase the telephone charges of customers in other counties and cities, and I: \ Patent \ Syspower \ 2001TWN \ official ^ It is clear that the patent application doc 200538984 will reduce the willingness of customers in other counties and cities to use this system. In order to solve this problem, some people have tried to set up a set of interactions in each county and city: interactive voice service level 15, and interactive voice service levels 1 5 in each county and city are connected to the market information server 16 and Order ^ ㈣ 服 H 17. The second figure shows the system block diagram of the interactive voice stock trading system of the multi-interactive voice service platform. The first customer 10a located in the first county and city dials to the first interactive voice service platform 15a by a local telephone, and the second customer 10b located in the second county and city dials to the second interactive telephone by the local telephone service. Voice service platform, and so on. All the interactive voice service platforms are connected to the market information server 16 and the order and inquiry server 17 together. The method of using it is the same as that of the system shown in the item, so it will not be repeated here. However, the interactive voice stock trading system of the multiple interactive voice service platforms disclosed in the second figure can certainly save the customer's phone costs, but the brokerage company must set up an interactive voice service platform in each county and city15, It must consume huge amounts of money and a lot of Z-forces' to greatly increase the cost of the broker. Therefore, the development of a set of interactive voice stock trading systems that can save both customers and brokers, and the development of efficient use of the interactive voice stock parent-easy system, has become an important issue for brokers. [Summary of the Invention] I: \ Patent \ Sysp〇Wer \ 2001TWN \ official · # 明 Patent Application.doc 200538984 The main purpose of the present invention is to provide a ΛΛ β ancestral coupon service system.
本發明的再一目的在於接 _ _ m 絲牡於叔供一種運用語音/XML 轉澤益之證券行情及交易服務系統。 本發明的再一目的在於提供一Yet another object of the present invention is to provide a securities market and trading service system that uses voicing / XML to transfer Zeyi to Uncle Yu. Another object of the present invention is to provide a
ϋ、種運用語音/XML 轉澤裔之證券行情及交易服務系統之使用方法。 本發明所揭露之證券服務系統至少包含一語音 /XML轉譯器、_網頁伺服器、—行情資訊伺服器: 一交易服務伺服器、以及一前台交易主機。 其中所述語音/XML轉譯器的前端可連接至電話 使用者或行動電話使用者，後端則連接至所述網頁伺 服器。所述語音/XML轉譯器的功能，係將電話使用 者或行動電話使用者透過電話按鍵所傳送的需求訊 號轉譯成XML文件，以利所述網頁伺服器之解讀。 另一方面，所述語音/XML轉譯器亦可將所述網頁伺 服器所傳送之XML文件轉譯成語音，再回傳播放給 電話使用者或行動電話使用者。本發明之證券服務系 統可架設複數個語音/XML轉譯器，讓使用者可打電 話至就近的語音/XML轉譯器。 在本發明的一個實施例中，所述網頁伺服器亦可 連接至網路使用者，用以接收所述網路使用者透過網 路所傳遞的需求訊號。所述網路至少包含網際網路、 廣域網路與區域網路等等。 本發明並揭露一種證券服務系統的使用方法，首 先使用者撥號進入證券服務系統，所述證券服務系統 向該使用者播放系統功能選項及其相對應之電話按 I:\Patent\Syspower\2001 TWN\official·#明專利申請書.doc 8 200538984 鍵。接下來接收該使用者藉由電話按鍵選擇證券服務 系統之需求訊號，並將該需求訊號傳送至一語音 /XML轉譯器。後續所述語音/XML轉譯器將所接收到 的需求訊號轉譯成XML文件，並將該XML文件傳送 至一網頁伺服器。最後所述網頁伺服器執行該使用者 所選擇之證券服務功能，並將執行之結果藉由電話語 音回傳給所述使用者。 本發明另一實施例更揭露一種利用證券服務系 統查詢證券行情的方法，首先使用者撥號進入證券服 務系統，所述證券服務系統運用一語音/XML轉譯器 向該使用者播放系統功能選項及其相對應之電話按 鍵。後續所述語音/XML轉譯器接收該使用者藉電話 按鍵選擇證券行情查詢功能，語音/XML轉譯器接收 該使用者藉電話按鍵輸入股票代號，並將所述股票代 號轉譯成XML文件，並將所述XML文件傳送至一網 頁伺服器。網頁伺服器在接收到該XML文件之後， 將所述股票代號傳送至一行情資訊伺服器。行情資訊 伺服器自證券交易所取得該股票代號之證券行情，並 將所述證券行情回傳至所述網頁伺服器。所述網頁伺 服器將該證券行情傳送至所述語音/XML轉譯器，由 所述語音/XML轉譯器將該證券行情轉譯成語音回報 給該使用者。 本發明另一實施例更揭露一種使用者利用證券 服務系統買入證券的方法，首先使用者撥號進入證券 服務系統，所述證券服務系統運用一語音/XML轉譯 I:\Patent\Syspo wer\2001 TWN\official\#明專利申請書.doc 9 200538984 裔向該使用者播放系統功能選項及其相對應之電話 按鍵。其後語音/XML轉譯器接收該使用者藉電話按 鍵選擇股票買入功能，並接收使用者藉電話按鍵所輸 入之股票買入資訊。接下來語音/XML轉譯器將所接 收到之股票買入資訊轉譯成XML文件，並將該xmL 文件傳至一網頁伺服器。其次網頁伺服器將xml文 件轉換成一股票買入服務資訊，並將該股票買入服務 資訊傳送至一交易服務伺服器。最後所述交易服務伺 服器將所述股票買入服務資訊透過一前台交易主機 傳送至證券交易所進行交易。 本發明另一貫施例並揭露一種使用者利用證券 服務系統賣出證券的方法，首先使用者撥號進入證券 服務系統，所述證券服務系統運用一語音/XML轉譯 益向該使用者播放系統功能選項及其相對應之電話 按鍵。其後語音/XML轉譯器接收該使用者藉電話按 鍵選擇股票賣出功能，並接收使用者藉電話按鍵所輸 入之股票賣出資訊。接下來語音/xml轉譯器將所接 收到之股票賣出資訊轉譯成XML文件，並將該xml 文件傳至一網頁飼服器。其次網頁伺服器將XML文 件轉換成一股票賣出服務資訊，並將該股票賣出服務 為Λ傳送至一父易服務伺服器。最後所述交易服務伺 服為將所述股票賣出服務資訊透過一前台交易主機 傳送至證券交易所進行交易。 本發明另一實施例並揭露一種使用者利用本發 明之迅券服務系統進行個人帳戶查詢的方法。首先使 ________明侧申請書- 200538984 用者藉由電話或行動電話撥號進入證券服務系統，所 述證券服務系統向該使用者播放系統功能選項及其 相對應之電話按鍵。接下來語音/XML轉譯器接收使 用者藉電話按鍵選擇帳戶查詢，再向使用者播放帳戶 查為之諸功能及其相對應之按鍵。接下來語音αM L 轉譯器接收使用者藉電話按鍵所選擇之功能選項，將 4功此選項轉譯成XML文件並傳送至一網頁伺服 器。後續網頁伺服器依據將客戶所選擇之帳號查詢的 功能選項產生一服務訊號，並將該服務訊號傳送至交籲 易服務伺服器，交易服務伺服器並查詢有否關於該客 戶之新資訊。查詢結果若無新資訊，則經由網頁伺服 器回傳至語音/XML轉譯器，回覆使用者無新資訊； 反之查詢結果若有新資訊，則經由網頁伺服器回傳至 語音/XML轉譯器，將新資訊回覆給該使用者。 【實施方式】 本發明的技術特徵在於提供一種運用語音/XML 轉譯器之證券服務系統及其使用方法。首务社 三圖，其為本發明所揭露之證券服務系統的系統方塊 圖，其包含一語音/XML轉譯器2〇、一網頁伺服器 4〇、一行情資訊伺服11 5G、—交易服務伺服器6〇、 以及一前台交易主機70。 其中所述語音/XML轉譯器2〇的前端可連接至 電話使用者1〇a或行動電話使用者1〇b，後端則連接 至網頁@服器40。換言之’本證券服務系統之使用 I:\Patent\Syspower\2001 TWN\official\#明專利申請書.doc 11 200538984 者可經由一般市内電話、長途電話、行動電話、網路 電話等等連接至語音/XML轉譯器20。此外，網路使 用者1 0 c亦可透過網際網路3 0連接至網頁伺服 40。換言之，本證券服務系統之使用者可經由各種桌 上型電腦、筆記型電腦、個人數位助理（pDA)、或行 動電話等等，透過網際網路或各種專線、廣域網路 (WAN)或區域網路（LAN)等等連接至網頁伺服器40。 所述語音/XML轉譯器20的功能，係將電話使用 者1 0a或行動電話使用者1 〇b透過電話按鍵所傳送 _ 的需求訊號轉譯成XML文件，以利網頁伺服器4〇之 解讀。另一方面，所述語音/XML轉譯器20亦可將網 頁伺服器40所傳送之XML文件轉譯成語音，再回傳 給電話使用者1 0a或行動電話使用者1 〇b。其中所述 電話按鍵係市内電話或行動電話之按鍵。 所述網頁伺服器40的前端連接至語音/XML轉 譯器20,用以接收語音/XML轉譯器2〇所傳遞的xml 文件，再依使用者之需求訊號產生服務訊號，並將服 鲁 務訊號傳遞至行情資訊伺服器50或交易服務伺服号 60。此外，所述網頁伺服器40的前端亦連接至網際 網路30，用以接收網路使用者i〇c所傳遞的XML文 件’再依網路使用者1 0c之需求訊號產生服務訊號， 並將服務訊號傳遞至行情資訊伺服器5〇或交易服務 伺服器60。 另一方面，當行情資訊伺服器50或交易服務伺 服器60執行完服務訊號後，亦藉由所述網頁伺服器 I :\Patent\Syspo wer\2001TWN\official\§明專利申請書 d〇c 12 200538984 40將執行結果以XML格式傳遞至語音魏轉譯哭 20,所述語音/XML轉譯器2Q再將執行結果傳遞= 使用者1〇a，1〇b。此外，當行情資訊飼服器5〇或交 易服務伺服器60執行完服務訊號後，亦可藉由所述 網頁伺服器40將執行結果以XML格式，藉由網際網 路30傳遞至網路使用者1 〇c。 所述行情資訊伺服器50之前端連接至所述網頁 伺服器40,用以接收使用者所傳遞之要求提供證券 行情的服務訊號，並至證券交易所]〇〇擷取相關證券 行情後’再將證券行情傳送至所述網頁伺服器4〇， 以利網頁伺服器40經由語音/Xml轉譯器2〇將證券 行情傳送給電話或行動電話使用者10a，1〇b;或經由 網際網路30將證券行情傳送給網路使用者’ 〇c。 所述交易服務伺服器60之前端連接至所述網頁 祠服器40，用以接收使用者所傳遞之證券交易資 訊，並經前台交易主機70將證券交易資訊傳送至證 券交易所1 〇〇。所述交易服務伺服器60亦可提供個 人化資訊查詢服務，由所述網頁伺服器40接收到使 用者所傳遞之資訊查詢需求後傳遞給所述交易服務 伺服器60，所述交易服務伺服器60再將使用者所查 詢之個人資訊回傳給使用者。 所述前台交易主機70的前端連接至交易服務伺 服器60，用以整合交易服務伺服器60所傳送之證券 交易資訊，並將證券交易資訊傳送至證券交易所 1 00。所述前台交易主機7〇並可從證券交易所1 00(2) A method of using the voice / XML to transfer the securities market and trading service system. The securities service system disclosed in the present invention includes at least a voice / XML translator, a web server, and a market information server: a transaction service server, and a front-end transaction host. The front end of the voice / XML translator can be connected to a telephone user or a mobile phone user, and the back end is connected to the web server. The function of the voice / XML translator is to translate a demand signal transmitted by a telephone user or a mobile phone user through a telephone button into an XML file to facilitate interpretation by the web server. On the other hand, the voice / XML translator can also translate the XML file transmitted by the web server into voice, and then return it to the phone user or mobile phone user for playback. The securities service system of the present invention can set up a plurality of voice / XML translators, so that users can call to the nearest voice / XML translator. In an embodiment of the present invention, the web server may also be connected to a network user to receive a demand signal transmitted by the network user through a network. The network includes at least the Internet, a wide area network, a local area network, and so on. The invention also discloses a method for using a securities service system. First, a user dials into the securities service system, and the securities service system plays the system function options and the corresponding phone call to the user. I: \ Patent \ Syspower \ 2001 TWN \ official · # 明 Patent Application.doc 8 200538984 key. Next, the user receives a demand signal of the securities service system selected by a telephone button, and transmits the demand signal to a voice / XML translator. The speech / XML translator described later translates the received demand signal into an XML file, and transmits the XML file to a web server. Finally, the web server executes the securities service function selected by the user, and transmits the result of the execution to the user via a telephone voice. Another embodiment of the present invention further discloses a method for querying securities market information by using a securities service system. First, a user dials into the securities service system, and the securities service system uses a voice / XML translator to play system function options to the user and Corresponding phone button. Subsequently, the voice / XML translator receives the user's phone key to select the stock market query function. The voice / XML translator receives the user's phone key to enter the stock code, and translates the stock code into an XML file. The XML file is transmitted to a web server. After receiving the XML file, the web server sends the stock code to a market intelligence server. Market information server obtains the stock quotes from the stock exchange, and returns the securities quotes to the web server. The web server transmits the securities quote to the voice / XML translator, and the voice / XML translator translates the securities quote into a voice report to the user. Another embodiment of the present invention further discloses a method for a user to purchase securities using a securities service system. First, the user dials into the securities service system, and the securities service system uses a voice / XML translation I: \ Patent \ Syspo wer \ 2001 TWN \ official \ # 明 Patent Application.doc 9 200538984 to play the system function options and corresponding telephone buttons to the user. After that, the voice / XML translator receives the user's phone button to select the stock buy function, and receives the user's phone button to enter the stock purchase information. The speech / XML translator then translates the received stock buying information into an XML file and sends the xmL file to a web server. Secondly, the web server converts the xml file into a stock buying service information, and transmits the stock buying service information to a transaction service server. Finally, the trading service server transmits the stock buying service information to a stock exchange for trading through a front-end trading host. Another embodiment of the present invention discloses a method for a user to sell securities using a securities service system. First, the user dials into the securities service system, and the securities service system uses a voice / XML translation benefit to play system function options to the user. And its corresponding phone button. Thereafter, the voice / XML translator receives the user's selection of the stock selling function by pressing the telephone key, and receives the stock selling information input by the user by pressing the telephone key. The speech / xml translator then translates the received stock selling information into an XML file, and transmits the xml file to a web server. Secondly, the web server converts the XML file into a stock selling service information, and transmits the stock selling service as Λ to a parent service server. Finally, the trading service server transmits the information of the stock selling service to a stock exchange through a front-end trading host for trading. Another embodiment of the present invention also discloses a method for a user to inquire about a personal account by using the express coupon service system of the present invention. First make the ________ bright side application-200538984 dial into the securities service system by telephone or mobile phone. The securities service system plays the system function options and the corresponding telephone buttons to the user. Next, the voice / XML translator receives the user's choice of account query by phone key, and then plays the functions of the account check and the corresponding keys to the user. Next, the voice αM L translator receives the function option selected by the user by pressing a telephone button, translates the 4 functions into an XML file, and sends it to a web server. The subsequent web server generates a service signal according to the function of the account query function selected by the customer, and transmits the service signal to the transaction service server, the transaction service server and inquires whether there is new information about the customer. If there is no new information in the query result, it will be returned to the voice / XML translator via the web server, and the user will be returned without new information. Otherwise, if there is new information in the query result, it will be returned to the voice / XML translator via the web server Reply to the user with new information. [Embodiment] The technical feature of the present invention is to provide a securities service system using a voice / XML translator and a method of using the same. Three pictures of Shouwusha, which is a system block diagram of the securities service system disclosed in the present invention, which includes a voice / XML translator 20, a web server 40, market information server 11 5G, and transaction service server. Device 60, and a front-end transaction host 70. The front end of the voice / XML translator 20 can be connected to the phone user 10a or the mobile phone user 10b, and the back end is connected to the web page @ 服 器 40. In other words, 'The use of this securities service system I: \ Patent \ Syspower \ 2001 TWN \ official \ # 明 Patent application.doc 11 200538984 Those who can connect to it through general local telephone, long-distance telephone, mobile phone, Internet phone, etc. Speech / XML translator 20. In addition, the Internet user 10c can also connect to the web server 40 through the Internet 30. In other words, users of this securities service system can use various desktop computers, notebook computers, personal digital assistants (pDA), or mobile phones, etc., through the Internet or various dedicated lines, wide area networks (WAN) or local area networks To the web server 40. The function of the speech / XML translator 20 is to translate the demand signal transmitted by the phone user 10a or the mobile phone user 10b via the telephone button into an XML file, so as to facilitate the interpretation by the web server 40. On the other hand, the voice / XML translator 20 can also translate the XML file transmitted by the web server 40 into voice, and then send it back to the phone user 10a or mobile phone user 10b. The telephone button is a button of a local telephone or a mobile phone. The front end of the web server 40 is connected to the voice / XML translator 20, and is used to receive the xml file transmitted by the voice / XML translator 20, and then generate a service signal according to the user's demand signal, and serve the service signal. Pass to market information server 50 or transaction service server number 60. In addition, the front end of the web server 40 is also connected to the Internet 30 to receive an XML file transmitted by the Internet user ioc, and then generate a service signal according to the demand signal of the Internet user 10c, and The service signal is transmitted to the market information server 50 or the transaction service server 60. On the other hand, after the market information server 50 or the transaction service server 60 executes the service signal, the web server I: \ Patent \ Syspo wer \ 2001TWN \ official \ § indicates the patent application doc. 12 200538984 40 Pass the execution result in XML format to the speech translation Wei 20, the speech / XML translator 2Q then passes the execution result = user 10a, 10b. In addition, after the market information feeder 50 or the transaction service server 60 executes the service signal, the execution result can also be transmitted to the Internet for use by the web server 40 in the XML format through the Internet 30 1 oc. The front end of the market information server 50 is connected to the web server 40, and is used to receive a service signal from a user requesting to provide a securities market, and go to the stock exchange. Sending the stock quotes to the web server 40 for the web server 40 to send the stock quotes to the telephone or mobile phone users 10a, 10b via the voice / Xml translator 20; or via the Internet 30 Send securities quotes to Internet users' 〇c. The front end of the transaction service server 60 is connected to the web server 40, and is used to receive the securities transaction information transmitted by the user, and transmit the securities transaction information to the stock exchange 100 via the front-end transaction host 70. The transaction service server 60 can also provide a personalized information query service. The web server 40 receives the information query request passed by the user and passes it to the transaction service server 60. The transaction service server 60 and then return the personal information inquired by the user to the user. The front end of the front-end transaction host 70 is connected to the transaction service server 60 to integrate the securities transaction information transmitted by the transaction service server 60 and transmit the securities transaction information to the stock exchange 100. The front-end trading host 70 and 100 from the stock exchange
發明專利申請書·d〇C 13 200538984 獲取父易結果資訊，並將其傳送至所述交易服務伺服 器60儲存。 在本發明的另一個實施例中，證券服務系統可架 设複數個語音/XML轉譯器20，讓使用者可打電話至 就近的語音/XML轉譯器2〇,以節省使用者之電話費 用。在本發明的另一個實施例中，證券服務系統可在 每一縣市架設一個語音/XML轉譯器2〇，讓使用者利 用當地的市内電話即可撥打至該縣市的語音/XML轉 #器20 ’可大幅節省使用者之電話費用。 在本發明的另一個實施例中，證券服務系統可在 每一縣市架設一個語音/XML轉譯器2〇,並提供一個 單一的電活號碼，讓不同縣市之使用者皆可利用市内 電話撥打該電話號碼，即可撥打至當地的語音/XML 轉譯器20，可大幅節省使用者之電話費用。 本發明所提供之網頁伺服器4〇，除了讓使用者 可透過網際網路、各種專線、廣域網路或區域網路等 專連接至證券服務系統，還可提供備援的功能，在萬 一語音/XML轉譯器20發生故障時，客戶還可藉電腦 經由網際網路30連接至證券服務系統。 接下來請一併參考第四圖，其為本發明之證券服 務糸統之使用方法的流程圖。首先使用者1 〇 a，1 〇 b 藉由電話或行動電話撥號進入證券服務系統（步驟 1 01 )’所述證券服務系統向該使用者播放系統功能選 項及其相對應之電話按鍵（步驟1 02 )。接下來接收 使用者藉由電話按鍵選擇證券服務系統之需求訊號 I:\Patent\Syspo wer\2001TWN\officiar^明專利申請書.doc 14 200538984 (步驟103)，語音/XML轉譯器2〇接收使用者之需 求訊號後，將其轉譯成xml文件（步驟104)，並將 XML文件傳送至網頁伺服器4〇 (步驟1〇5)。後續網 頁伺服器40執行使用者所選擇之證券服務功能（步 驟1〇6)，最後將執行結果藉由電話語音回傳給該使 用者（步驟107)。 接下來請一併參考第五圖，其為利用本發明之證 券服務系統查詢證券行情的流程圖。首先使用者彳〇a， 1〇b藉由電話或行動電話撥號進入證券服務系統（步 驟201 )，所述證券服務系統向該使用者播放系統功 能選項及其相對應之電話按鍵（步驟2〇2 )。接下來 δ吾音/XML轉澤器20接收使用者藉電話按鍵選擇證 券行情查詢功能（步驟203)，再接收使用者藉電話 按鍵選擇之股示代號（步驟2 0 4 )，並將該股票代號 轉譯成XML文件（步驟205)，並傳送至網頁伺服器 40 〇 網頁伺服器40在接收到XML文件之後，將使用 者所選擇之股票代號傳送至行情資訊伺服器50 (步 驟206 )。後續行情資訊伺服器50自證券交易所1 〇〇 取得該股票代號之證券行情（步驟207 )，並回傳至 網頁伺服器40。接下來網頁伺服器40將該股票代號 之證券行情傳送至語音/XML轉譯器20(步驟208)， 由語音/XML轉譯器20將該股票代號之證券行情轉 譯成語音，藉由電話語音將證券行情回報給使用者 (步驟209)。 I:\Patent\Syspower\2001TWN\officiar®明專利申請書.d〇c 15 200538984 接下來請一併參考第六圖，其為使用者利用本發 明之證券服務系統買入證券的流程圖。首先使用者 1〇a，1〇b藉由電話或行動電話撥號進入證券服務系 統（步驟301 )，所述證券服務系統向該使用者播放 系統功能選項及其相對應之電話按鍵（步驟3〇2 )。 接下來語音/XML轉譯器20接收使用者藉電話按鍵 選擇股票買入功能（步驟303 )，再接收使用者藉電 話按鍵輸入之股票代號（步驟3〇4 )，接收使用者藉 電話按鍵輸入之買入價位（步驟3〇5)，並接收使用 _ 者藉電話按鍵輸入之買入張數（步驟3〇6)。在本發 明的其他實施例中，上述（步驟3〇4)、（步驟3〇5)、 與（步驟306 )等三個步驟的順序可任意相互對調， 可知到完全相同之功效。股票代號、買入價位與買入 張數合稱為股票買入資訊。 接下來語音/XML轉譯器20將所接收到之股票 代號、買入價位與買入張數等股票買入資訊轉譯成 XML文件，並將該XML文件傳至網頁伺服器4〇 (步 _ 驟307)。後續網頁伺服器4〇將該XML文件轉換成 一股票買入服務資訊，並將該股票買入服務資訊傳送 至父易服務伺服器6〇，交易服務伺服器6〇再將所述 股票貝入服務資訊透過前台交易主機7〇傳送至證券 交易所100進行交易（步驟3〇8)。 接下來請一併參考第七圖，其為使用者利用本發 明之證券服務系統賣出證券的流程圖。首先使用者 1〇a，10b藉由電話或行動電話撥號進入證券服務系 I:\Patent\Sysp〇Wer\2001TWN\〇fflcial\發明專利申請書心 16 200538984 統（步驟401 )，所述證券服務系統向該使用者播放 系統功能選項及其相對應之電話按鍵（步驟402 )。 接下來語音/XML轉譯器20接收使用者藉電話按鍵 選擇股票賣出功能（步驟403 )，再接收使用者藉電 話按鍵輸入之股票代號（步驟4〇4)，接收使用者藉 電話按鍵輸入之賣出價位（步驟4〇5 )，並接收使用 者藉電話按鍵輸入之賣出張數（步驟4〇6)。在本發 明的其他實施例中，上述（步驟4〇4 )、（步驟4〇5 )、 與（步驟406)等三個步驟的順序可任意相互對調，鲁 可得到完全相同之功效。股票代號、賣出價位與賣出 張數合稱為股票賣出資訊。 接下來語音/XML轉譯器20將所接收到之股票 代號、賣出價位與賣出張數等股票賣出資訊轉譯成 XML文件，並將該XML文件傳至網頁伺服器(步 驟407)。後續網頁伺服器4〇將該XML文件轉換成 一股票賣出服務資訊，並將該股票賣出服務資訊傳送 至父易服務伺服器60，交易服務伺服器6〇再將所述 籲 股票賣出服務資訊透過前台交易主機7〇傳送至證券 交易所1 00進行交易（步驟408 )。 接下來請一併參考第八圖，其為使用者利用本發 明之證券服務系統進行個人帳戶查詢的流程圖。首先 使用者10a，1〇b藉由電話或行動電話撥號進入證券 服務系統（㈣501)，所述證券服務系統向該使用 者播放系統功能選項及其相對應之電話按鍵（步驟 5〇2)。接下來語音/XML轉譯器2Q接收使用者藉電 I:\Patent\SySp〇wer\2001TWN\official\發明專利申請書 d〇c 17 200538984 活按鍵選擇帳戶查詢（步驟503 )，再向使用者播放 帳戶查沟之諸功能及其相對應之電話按鍵（步驟 504)。接下來語音/XML轉譯器2〇接收使用者藉電 話按鍵所選擇之功能選項（步驟5〇5)，將該功能選 項轉#成XML文件並傳送至網頁伺服器4〇(步驟 506) ° 後續網頁伺服器40依據將客戶所選擇之帳號查 詢=功能選項產生一服務訊號，並將該服務訊號傳送 至乂易服務伺服器60，交易服務伺服器6〇並查詢有 否關於孩客戶之新資訊（步驟5〇7 )。查詢結果若無 =資訊，則經由網頁伺服器4〇回傳至語音/XML轉譯 器〇回覆使用者無新資訊（步驟508);反之查詢 結果右有新貧訊，則經由網頁伺服器4〇回傳至語音 /XML轉譯器20，將新資訊回覆給該使用者（步驟 509) 〇 雖然本發明係已參照較佳實施例來加以描述，將 =吾人所瞭解的是，本發明並未受限於其詳細描述内 容。替換方式及修改樣式係已於先前描述中所建議， 並且其他替換方式及修改樣式將丨熟習此項技藝之 人士所思及。特別是，根據本發明之裝置結構，所有 具2實質上相同於本發明之組件結合而達成與本發 明實質上相同結果者皆不脫離本創作之精神範缚。因 斤有此等替換方式及修改樣式係意欲落在本發明 於隨附中請專利範圍及其均等物所界定的料之中。 發明專利申請書心 18 200538984 【圖式簡單說明】 第一圖為習知互動式語音股票交易系統的系統 方塊圖。 第二圖顯示多互動式語音服務平台之互動式語 音股票交易系統的系統方塊圖。 第三圖為本發明所揭露之證券服務系統的系統 方塊圖。 第四圖為本發明之證券服務系統之使用方法的 流程圖。 第五圖為利用本發明之證券服務系統查詢證券 行情的流程圖。 第六圖為使用者利用本發明之證券服務系統買 入證券的流程圖。 第七圖為使用者利用本發明之證券服務系統賣 出證券的流程圖。 第八圖為使用者利用本發明之證券服務系統進 行個人帳戶查詢的流程圖。 I:\Patent\Syspower\2001 TWN\officialV^明專利申請書.doc 19The invention patent application · doc 13200538984 obtains the result of the parent exchange result and transmits it to the transaction service server 60 for storage. In another embodiment of the present invention, the securities service system may set up a plurality of voice / XML translators 20 so that the user can call the nearest voice / XML translator 20 to save the user's telephone costs. In another embodiment of the present invention, the securities service system can set up a voice / XML translator 20 in each county and city, so that users can dial the voice / XML translator of the county and city by using the local city phone. # 器 20 'Can greatly save the user's phone costs. In another embodiment of the present invention, the securities service system can set up a voice / XML translator 20 in each county and city, and provide a single phone number, so that users in different counties and cities can use the city If you dial the phone number, you can dial the local voice / XML translator 20, which can greatly save the user's phone cost. The web server 40 provided by the present invention, in addition to allowing users to connect to the securities service system through the Internet, various dedicated lines, wide area networks or local area networks, etc., can also provide a backup function in case of voice When the / XML translator 20 fails, the customer can also use a computer to connect to the securities service system via the Internet 30. Next, please refer to the fourth figure together, which is a flowchart of the method of using the securities service system of the present invention. First, the user 10a, 10b dials into the securities service system through a telephone or mobile phone (step 1 01). The securities service system plays the system function option and the corresponding telephone button to the user (step 1). 02). Next receive the user's request signal for selecting the securities service system by phone button I: \ Patent \ Syspower \ 2001TWN \ officiar ^ patent application.doc 14 200538984 (step 103), voice / XML translator 20 receives and uses After the request signal of the user, it is translated into an xml file (step 104), and the XML file is transmitted to the web server 40 (step 105). The subsequent web server 40 executes the securities service function selected by the user (step 106), and finally sends the execution result back to the user by telephone (step 107). Next, please refer to the fifth figure together, which is a flowchart of querying the securities market using the securities service system of the present invention. First, the user 彳 〇a, 10b dials into the securities service system by phone or mobile phone (step 201), and the securities service system plays the system function option and the corresponding telephone button to the user (step 2〇). 2 ). Next, the δ-voice / XML transponder 20 receives the user's phone key to select the stock market query function (step 203), and then receives the stock ticker code selected by the user's phone key (step 204), and sends the stock The code is translated into an XML file (step 205) and transmitted to the web server 40. After receiving the XML file, the web server 40 transmits the stock code selected by the user to the market information server 50 (step 206). The subsequent market information server 50 obtains the stock quote of the stock code from the stock exchange 1000 (step 207), and returns it to the web server 40. Next, the web server 40 transmits the stock ticker's stock quotes to the voice / XML translator 20 (step 208), and the voice / XML translator 20 translates the stock ticker's stock quotes into voice, and the phone voice translates the securities The market price is reported to the user (step 209). I: \ Patent \ Syspower \ 2001TWN \ officiar® patent application. Doc 15 200538984 Next, please refer to the sixth figure together, which is a flowchart of users buying securities using the securities service system of the present invention. First, the user 10a, 10b dials into the securities service system through a telephone or mobile phone (step 301), and the securities service system plays the system function option and the corresponding telephone button to the user (step 3). 2 ). Next, the speech / XML translator 20 receives the user's phone key to select the stock buy function (step 303), and then receives the user's phone key input of the stock code (step 304), and receives the user's phone key input. Bid price (step 305), and receive the number of purchases entered by the user by pressing a telephone button (step 306). In other embodiments of the present invention, the order of the above three steps (step 304), (step 305), and (step 306) may be arbitrarily interchanged with each other, and it can be seen that the same effects are achieved. The stock code, purchase price and number of purchases are collectively referred to as stock purchase information. Next, the speech / XML translator 20 translates the received stock purchase information such as the stock code, the purchase price, and the number of purchases into an XML file, and transmits the XML file to the web server 40 (step _ step 307). The subsequent web server 40 converts the XML file into stock purchase service information, and transmits the stock purchase service information to the parent service server 60, and the transaction service server 60 then deposits the stock into the service. The information is transmitted to the stock exchange 100 for trading through the front-end trading host 70 (step 308). Next, please refer to the seventh figure together, which is a flowchart of users selling securities using the securities service system of the present invention. First, users 10a and 10b dial into the securities service system I by phone or mobile phone: I: \ Patent \ Sysp〇Wer \ 2001TWN \ 〇fflcial \ Invention Patent Application Center 16 200538984 (step 401), the securities service The system plays the system function option and the corresponding telephone button to the user (step 402). Next, the speech / XML translator 20 receives the user's phone key to select the stock selling function (step 403), and then receives the stock code entered by the user's phone key (step 404), and receives the user's input of the phone key input. Ask price (step 405), and receive the number of sells entered by the user by pressing a telephone button (step 406). In other embodiments of the present invention, the order of the above three steps (step 404), (step 4005), and (step 406) can be mutually arbitrarily arbitrarily, and the same effect can be obtained. The stock code, selling price, and number of shares sold are collectively called stock selling information. Next, the speech / XML translator 20 translates the received stock selling information such as the stock code, the selling price, and the number of sheets sold into an XML file, and transmits the XML file to the web server (step 407). The subsequent web server 40 converts the XML file into a stock selling service information, and transmits the stock selling service information to the parent service server 60, and the transaction service server 60 then sends the call for stock selling service. The information is transmitted through the front-end trading host 70 to the stock exchange 100 for trading (step 408). Next, please refer to FIG. 8 together, which is a flowchart of a user's personal account inquiry using the securities service system of the present invention. First, the user 10a, 10b dials into the securities service system (㈣501) by telephone or mobile phone, and the securities service system plays the system function option and the corresponding telephone button to the user (step 502). Next, the speech / XML translator 2Q receives the user's loan I: \ Patent \ SySp〇wer \ 2001TWN \ official \ invention patent application doc 17 200538984 Press the key to select the account query (step 503), and then play it to the user The functions of the account search channel and the corresponding telephone buttons (step 504). Next, the voice / XML translator 20 receives the function option selected by the user by pressing a telephone button (step 5505), converts the function option to an XML file and transmits it to the web server 4 (step 506). The web server 40 generates a service signal according to the account query = function option selected by the customer, and transmits the service signal to the easy service server 60, the transaction service server 60, and queries whether there is new information about the child customer (Step 507). If the query result is not = information, it is returned to the voice / XML translator via the web server 40. The user is returned with no new information (step 508). Otherwise, if there is a new poor message on the right, the web server 4 is used. Return to the speech / XML translator 20, and reply the new information to the user (step 509). Although the present invention has been described with reference to the preferred embodiment, it will be understood by us that the present invention is not affected by Limited to its detailed description. Replacement methods and modification styles have been suggested in the previous description, and other replacement methods and modification styles will be considered by those skilled in the art. In particular, according to the device structure of the present invention, all who have a combination of components that are substantially the same as the present invention to achieve substantially the same result as the present invention will not depart from the spirit of the present invention. It is intended that such alternatives and modifications are within the scope of the invention as defined in the appended patent claims and their equivalents. The invention patent application center 18 200538984 [Brief description of the diagram] The first diagram is a system block diagram of a conventional interactive voice stock trading system. The second figure shows the system block diagram of the interactive voice stock trading system of the multi-interactive voice service platform. The third figure is a system block diagram of the securities service system disclosed in the present invention. The fourth figure is a flowchart of the method of using the securities service system of the present invention. The fifth figure is a flowchart of querying the securities market using the securities service system of the present invention. The sixth figure is a flowchart of a user buying securities using the securities service system of the present invention. The seventh figure is a flowchart of a user selling securities using the securities service system of the present invention. The eighth figure is a flowchart of a user's personal account inquiry using the securities service system of the present invention. I: \ Patent \ Syspower \ 2001 TWN \ officialV ^ Patent application.doc 19