KR20090014935A - The method of voice yellowpage based commerce intermediation service and system - Google Patents
The method of voice yellowpage based commerce intermediation service and system Download PDFInfo
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- KR20090014935A KR20090014935A KR1020070124110A KR20070124110A KR20090014935A KR 20090014935 A KR20090014935 A KR 20090014935A KR 1020070124110 A KR1020070124110 A KR 1020070124110A KR 20070124110 A KR20070124110 A KR 20070124110A KR 20090014935 A KR20090014935 A KR 20090014935A
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- yellow page
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0279—Fundraising management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0613—Third-party assisted
- G06Q30/0619—Neutral agent
Abstract
The present invention relates to a method and a system for providing a voice yellow page based commercial brokerage service. More specifically, the voice is provided by a group, a company, a religious group, a non-profit organization, or a region such as a city, a county, a district, a dong, a side, a li. Form a yellow page, members of a certain group or members of a specific region can easily access the yellow page by phone and perform commerce, and a yellow page service provider collects a certain fee from a yellow page registrar and uses each member's performance. The present invention relates to a service providing method and system for earning points in an account of a group or an individual member.
In another aspect, the present invention provides a method and system for providing an order-based commerce brokerage service in the industry, such as quick service, proxy operation, food delivery business, etc., mainly cash payment is not made through an electronic commerce system called open market.
The present invention provides a member's telephone terminal for accessing a voice yellow page based commerce server provided by a service provider via a PSTN; PBX which performs normal call connection, listener statistics and access statistics through the mobile communication network or PSTN network of the member who wants to search or order a registered company through the member telephone terminal (T 1 ~ T n ) / IVR 10; A web server 60 for performing a group or registrar service subscription or registration procedure; An agent terminal (80a to 80n) of a registered company connected to the call passing through the PBX / IVR to process a telephone order and consultation; and a recording server (50) for recording the contents of calls between the agent terminal and the member telephone terminal period; Yellow Page Server (VYPs) characterized in that the output of the voice yellow page through the ARS 20 and controls the outbound (Outbound) connection with the incoming call of the member and the agent terminal of the registered company selected by the member It is done.
According to the present invention, a group or region-specific voice yellow page-based commerce brokerage service is possible, and an e-commerce service in which a service or a product is extended to an industry that cannot be handled in an existing commerce is possible.
Description
The present invention relates to a method and a system for providing a voice yellow page based commercial brokerage service. More specifically, the voice is provided by a group, a company, a religious group, a non-profit organization, or a region such as a city, a county, a district, a dong, a side, a li. Form a yellow page, members of a specific group or members of a specific region can easily access the yellow page by phone and perform commerce, and the yellow page service provider collects a certain fee from the yellow page registrar and uses each member's performance. The present invention relates to a service providing method and system for earning points in an account of a group or an individual member.
Therefore, the present invention will fall within the field of electronic commerce technology.
In the present invention, each member is connected to the yellow page of each group or region through a telephone, and when one of the registered registrant list is selected after access, each member's incoming call is connected to the selected registrar, thus the ARS interface technology. It is based on call processing technology, database control technology, recording technology, text message and voice message transmission technology using PBX / IVR.
In addition, web-related technology is also required because the registration process and organization of yellow pages of each organization or registrar are done through a web server.
At present, the telephone number guide service, commonly called Yellow Page, has been evolved into an internet based telephone number guide service, which was provided in the form of a previous booklet. In particular, it is widely used in providing information, such as a phone number in a particular region, and in the case of guiding the phone number on the Internet, it is evolving into a service that can be ordered not only simple but also Internet-based.
However, due to the burden of internet-based e-commerce, such as the development and operation of the Internet homepage, companies that do not participate in the Internet-based e-commerce, or cash payment after the payment method is executed, such as quick service, agency operation, food delivery company, etc. In the case of a company that is not only a yellow book in the form of a conventional booklet, but also through the Internet-based yellow page service, such as a simple phone number and menu, such as a service or product promotion, consumers usually call directly and pay the cash after the order is fulfilled. As the above companies do not systematically connect with the entire commerce process, rewards based on the use results such as providing points to increase customer loyalty also depend on offline methods such as providing stickers.
However, the points provided in the form of stickers or paper coupons issued by a specific small business are practically low in exchange value, and thus the limit is limited as a reward for enhancing customer loyalty.
In addition, the general way in which each group, such as clubs, corporations, social groups, religious groups, etc. to raise a common fund or sponsorship fund is to provide cash or in kind to each group member.
Although, due to the development of electronic commerce, the means of saving the profit generated from the operation of closed malls (internet-based shopping malls for each group) are utilized, but in the case of closed malls, it is expensive to construct and operate. A cumbersome procedure such as membership registration is required, and payment methods such as companies that do not participate in Internet-based e-commerce due to the above-mentioned costs for internet-based e-commerce or quick services, agency operations, food delivery companies, etc. In the case of companies whose main cash payments are made after the execution, the closed mall entry cannot be more effective than simple promotion.
Therefore, the closed mall operating group is also missing out on the profits that can be secured by entering the above companies.
Accordingly, the present invention provides a method for directly providing an online point without any preparation by using the voice yellow page and direct intervening in the transaction process between the customer and the company during the commerce through the voice yellow page, and a method for utilizing this for each group. I would like to.
In order to solve the above problems, the present invention provides a voice yellow page-based commerce brokerage service and system that can be accessed by anytime, anywhere telephone.
That is, through the present invention, when the companies register on the voice yellow page (in some cases, the group by region, the voice yellow page) and the consumer selects the desired company from the registered companies after accessing the voice yellow page from the consumer It provides a service and system that connects incoming calls to outbound calls to registered company telephone numbers, and accumulates a certain point in an account based on the telephone number of the consumer every time.
At this time, if you unconditionally recharge points every time you connect the phone, the actual business model is difficult to establish due to the burden of the point accumulation cost of the registrar is excessive,
In the present invention, the call recording process of the incoming call and the outbound call, the text message or voice message transmission to the consumer, the appropriate standard verification process for earning points when connecting the phone, if the registration is not completed Design and systemize the process of preventing point payments.
In addition, in order to construct a voice yellow page for each group, a group operator sets up a voice yellow page, a process of informing a registered company to a registered company when an incoming call is outbound to a registrar, a process of designating a registered company for each group, To devise and systemize the closed system for
Design and systemize the local yellow voice page construction process to connect local based registrars and local consumers.
The method and system for providing a voice yellow page-based commerce brokerage service according to the present invention enables users to participate in e-commerce using a telephone to companies that are difficult to participate in the e-commerce due to the burden of cost or the nature of the business model, By providing a way to earn points, we support a variety of marketing activities that can increase customer loyalty.
The provision of voice yellow page-based commerce brokerage services by region provides a new cyber space for businesses in a specific region to conduct various marketing activities for consumers in that region.
In particular, the method and system for providing a regional voice yellow page based commerce brokerage service according to the present invention constitutes a voice yellow page through a specific telephone number assigned to each region.
That is, a consumer accessing a voice yellow page through a specific incoming phone number can be considered to want to connect with a business in a specific region. Since there is no need to check the location information separately, it has the effect of not burdening the cost and expansion of the system.
In addition, by being able to build a voice yellow page for each group, each group will be able to provide its members with services for a wider range of industries, such as quick service, agency operation, food delivery business, etc.
The service operator according to the present invention is able to generate revenue by providing a voice yellow page based commerce brokerage service for each group and region.
In order to achieve the above effects, according to a preferred embodiment of the present invention, a member's telephone terminal for accessing a yellow page server provided by a service provider through a wired or wireless telephone network; PBX / IVR which performs normal call connection, listener statistics, and access statistics through wired / wireless telephone networks of members who want to search or order a registered company through the member phone terminals (T 1 to T n ). 10; A
In addition, to record the call history as a basis for ensuring the transparency of the transaction,
Preferably, a voice yellow page based commerce intermediation system is provided, which comprises adding a
In addition, in order to eliminate the inconvenience of registering in the form of voice recording files, such as group or region announcements, registration announcements of the registration company,
Preferably, the speech yellow page-based commerce brokerage system, characterized in that it has added a TTS (Text To Speech)
,
In addition, to notify the member's use of yellow pages and points earned,
Preferably, a voice yellow page based commerce intermediation system is provided, which includes a
Preferably, the yellow page servers (VYPs) is a key
In addition, to provide the ability to find businesses by voice regardless of industry category,
Preferably, the yellow page servers (VYPs) is provided with a voice yellow page based commercial broker system, characterized in that the
In addition, in order to connect directly to a specific registrar without the output of many companies,
Preferably, a voice yellow page based commerce intermediation system is provided, characterized in that the yellow
In addition, in order to ensure the efficiency of counseling by informing the registered company counselor of the member's organization,
Preferably, the
In addition, to earn points for the member's performance,
Preferably, the Yellow Page Servers (VYPs) records the accumulated point information in the
In addition, in order to prevent an unfair point accumulation when making a call,
Preferably, the
In addition, in order to be able to exchange the earned points with a higher exchange value affiliate points,
Preferably, the yellow page server (VYPs) is provided with a voice yellow page based commerce brokerage system, characterized in that for adding the points
In addition, to ensure the transparency of transactions by informing members of transaction details and point accumulation details,
Preferably, the Yellow Page Servers (VYPs) is the incoming call to the agent of the registered company and the outbound connection of the terminal of the registered agent, the connection details to the member through the
In addition, in order to allow a registered agent's agent to register during a call, if the transaction has not been closed,
Preferably, the yellow page server (VYPs) is a fraud detection unit for detecting a signal transmitted from the agent of the registered company and stored in the member information DB if it is determined that the telephone is for the purpose of accumulating fees when ordering, consultation-where, The signal is at least one complex frequency code (DTMF) signal provided.
In addition, in order to connect businesses in the region where the member is located when the member selects a region-based category when the region is not a voice yellow page service by region,
Preferably, the Yellow Page Servers (VYPs) adds a location information linkage unit interworking with a location information gateway of a telecommunication company in order to query the location information of a member when a member selects a business that provides services to a limited area due to the characteristics of the industry. Provided is a voice yellow page based commerce brokerage system.
In addition, in order to enable the Registrar Administrator to register collectively when a call is connected but the order is not closed,
Preferably, the
In addition, in order to allow affiliates to easily promote the organization's voice yellow page phone numbers and accumulated points,
Preferably, the
On the other hand, the present invention is a process of registering by receiving a service or product information and a received telephone number from the registered company; ARS is automatically started to output a yellow page for each phone number; Outbound connection to the counselor terminal of the registered company selected by the member; Performing an order or consultation; When the order or the end of the consultation consists of a process of accumulating the order or consultation connection fee as a group point or a member point is provided a voice yellow page based commerce brokerage service providing method characterized in that a plurality of voice yellow page management.
In addition, in order to enable members to purchase goods or services of registered companies with the accumulated points,
Preferably, a method for providing a voice yellow page based commerce intermediary service is provided, wherein the member adds a process of searching for the earned points and inputting an amount to be used.
In addition, if a member wants to use a point to purchase a product or service, to notify the registrant counselor of the use point by voice,
Preferably, the process of outbound connection to the counselor terminal of the registered company selected by the member outputs a standby sound to the member when the outbound connection is made to the agent terminal, and outputs a point amount to be used by the member to the counselor. In addition, a method for providing a voice yellow page based commerce brokerage service, which is a process of connecting a member and an agent, is provided.
In addition, to ensure that registrars can provide services or goods to specific entities or only to specific regions.
Preferably, the process of registering and receiving service or product information and a received telephone number from the registrar is provided with a voice yellow page based commerce intermediary service providing method comprising the step of selecting a service target organization or region.
In addition, for voice yellow page services by group,
Preferably, by inputting the information of each subscribing group, a group operator selects the desired business type to configure a yellow page and provides a voice yellow page based commerce brokerage service, characterized in that the process of adding a subscription process to give a voice yellow page phone number A method is provided.
In addition, in order to be able to operate the voice yellow page service for each group closed,
Preferably, when a member accesses a yellow page of a specific group, the group information DB is searched, and if the member is a member of the group, a yellow page is outputted; Provided is a voice yellow page based commerce brokerage service providing method.
In addition, in order for each organization to configure the Yellow Pages service only with the selected registrar,
Preferably, the subscription process of inputting the information of each affiliated group and selecting a desired business group to form a yellow page and assigning a voice yellow page phone number may include adding a process of approving a registered company to be included in the selected industry. Provided is a voice yellow page based commerce brokerage service providing method.
In addition, for voice yellow pages by region,
Preferably, a method for providing a voice yellow page based commerce brokerage service is provided by registering a yellow page telephone number for each region and adding a process of configuring a yellow page.
In addition, to record the call history as a basis for ensuring the transparency of the transaction,
Preferably, there is provided a voice yellow page based commerce intermediary service providing method characterized in that the process of recording the process of proceeding the order or consultation.
In addition, in order to prevent unfair points earning,
Preferably, the process of accumulating the fee as a group's points or a member's reserve does not accumulate a fee if the minimum call time is less than the minimum call time or repeated calls according to the characteristics of the business to which the registrar belongs. Provided is a voice yellow page based commerce brokerage service providing method.
In addition, if you do not have a regional voice yellowpage service, in order to connect to the nearest registrar if a member selects a region-based business,
Preferably, the process of outbound connection to the counselor terminal of the registrar is a process of inquiring the member's location information and connecting to the nearest registrar when the registrar provides services in a limited area. In the case of providing a service, a voice yellow page based commerce intermediation service providing method is provided, which is a process of connecting directly to a selected registrar.
In addition, if the agent of the registrar judges that the phone is for accumulating points, so that you can register the direct use of the fraudulent counseling calls,
Preferably, the process of proceeding the order, the consultation is provided a voice yellow page based commerce brokerage service providing method characterized in that the process of adding the specified key to store the unauthorized use information in the member information DB (222b) .
In addition, in order to provide a program that the affiliated organizations can promote the information on the organization's voice yellow pages, phone numbers, and points to members through their homepage or intranet,
Preferably. The registration process of inputting the information of each subscribing group, selecting a desired business group to form a yellow page, and assigning a voice yellow page phone number is performed by a phone number and a cumulative point accumulation amount or a balance of points accumulated for each subscribing group. There is provided a voice yellow page based commerce intermediary service providing method comprising the step of generating a script indicating a download path of the indicated program.
Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.
1 is a schematic diagram of a voice yellow page based commerce intermediary system according to an embodiment of the present invention.
Referring to this, the voice yellow page based commerce intermediation system according to an embodiment of the present invention provides a voice yellow page using the ARS for each group or region at a minimum cost, so that various registrars provide goods or services through the voice yellow page service. It can be provided.
Voice yellow page-based commerce brokerage system according to an embodiment of the present invention is a member terminal (T1 ~ Tn) for the service or product search and order for Yellow Page Server (VYPs) provided by the service provider Members who wish to place an order or consult through their member phone terminal go through the normal Private Branch Exchange (PBX) / Interactive Voice Response (IVR) (10) equipment through the PSTN network.
In addition to the call connection, the PBX equipment also performs customer statistics and access statistics. IVR equipment may take over calls and distribute and queue them. In general, a service called an ARS (Automatic or Audio Response System) 20 is implemented in the IVR equipment. In the present invention, the ARS (Automatic or Audio Response System) 20 is configured separately.
In general, a CTI server is supported to collectively control all of these servers. However, in the present invention, the CTI server is configured inside the Yellow Page Servers (VYPs), which will be described later. .
Although these servers are all described as separate servers, it is apparent to those skilled in the art that in practice, they may be separate processes implemented in one server, or one or several of them may be integrated and implemented in one server.
In addition, in the voice yellow page-based commerce brokerage system according to an embodiment of the present invention, incoming calls that have passed through the PBX /
In addition, if the voice is not a yellow page service for each region, in order to connect to the registered company of the region, such as a member, the carrier
2 is a block diagram of a voice yellow page based commerce intermediary service flow according to an embodiment of the present invention.
Referring to this, when a plurality of
At this time, the
Members (100,101) can use the accumulated points to purchase services or goods of the registered company, and if the order or helpline is connected but the actual order is not completed, the counselor (80) uses the fraudulently (or invalid connection). You can register with
When the member (100, 101) orders using the accumulated points, in order for the
In the case of yellow page service by group, the group and the members of the group are credited according to the ratio entered at the time of joining the group, and the accumulated points can be exchanged for other affiliate points.
3 is a block diagram showing the configuration of yellow page servers (VYPs) according to an embodiment of the present invention.
Referring to this, Yellow Page Server (VYPs) is a yellow page output unit, key input detection unit, fraud detection unit, point earning unit, voice recognition unit, Happy call sending unit, location information linkage unit, point affiliate linkage unit therein It consists of registrar code input unit, control unit, group information DB, member information DB, registrar DB, and category DB.
More specifically,
4 is a flowchart illustrating an embodiment of a group registration process of a voice yellow page based commerce service according to an embodiment of the present invention.
Referring to this, for voice yellow page-based commerce service by group,
Each group connects to a web server (301), selects a group subscription (302), inputs basic group information (303), and selects a voice yellowpage telephone number (e.g., 02-6422-1000) from the selectable numbers (304). Then, one or more types of businesses suitable for the characteristics of the group are selected (305), a designated registered company is selected (309), and a yellow page type menu order is set (307) to complete the subscription process.
At this time, the basic group information of
Here, the designated
FIG. 5 is a diagram illustrating an embodiment of a yellow page menu setting process of a group registration process of a voice yellow page based commerce brokerage service according to an embodiment of the present invention.
That is, the configuration for the yellow page menu order setting 307 shown in FIG.
That is, the
In this way, the operator of the affiliated group can freely set the order of outputting the yellow pages according to the frequency of use by selecting an industry frequently used by the member in order to ensure the convenience of the member who uses the yellow pages by telephone.
FIG. 6 is a flowchart illustrating an embodiment of a general registration process of a registrar of a voice yellow page based commerce brokerage service according to an embodiment of the present invention.
Here, the general registration process means registration that does not specify a specific organization.
Referring to this, in order to register a voice yellow page-based commerce service, each registrar (advertiser) connects to a web server (401), selects a registrar general registration (402), inputs basic information (403), and receives one or more receptions. Enter a phone number (404).
In this case, the basic information includes a company name, a business registration number, a contact person information, as well as business hours for receiving an order call, service or regional information available for a product.
In addition, an
When the registrar participates in the output ranking bidding, it checks whether the advertising fee balance exists (408) and charges the advertising fee (409) when the balance is insufficient or does not exist, and if the balance remains, the output ranking is determined according to the bidding result.
7 is a flowchart illustrating an exemplary registration process of a registered company of a voice yellow page based commerce brokerage service according to an embodiment of the present invention.
Here, the designated registration process means that a registered company designates a specific organization to register a service or a product.
Referring to this, unlike the general registration process of FIG. 6, the registration is confirmed when there is an
In this case, the point accumulation amount means the amount of points to be accumulated in the member of the organization or the account of the group when the registrant and the member of the group use, and the approval of the designated group operator selects the designated registration from the industry (category) by the operator of the designated group. 306 and appointing a registered
8 is a configuration diagram of a script providing method for indicating a download path of a program capable of displaying or inquiring group information and point accumulation status information of a voice yellow page based commerce brokerage system according to an embodiment of the present invention.
In the case of providing a voice yellow page-based commerce brokerage service for each group, the group should be able to promote its voice yellow page phone number and point information accumulated in the group account to members.
In the present invention, the group of the program (702) (for example: flash program) that can display or query the group information and point accumulation status information (for example: total accumulation reserve, reserve balance information) automatically generated at the time of subscription A script indicating a
9 is a flowchart illustrating an embodiment of a fund accumulation process through a voice yellow page based commerce brokerage service according to an embodiment of the present invention.
Referring to this, when a member inputs a voice yellow page phone number by a phone terminal (501) and accesses a yellow page server, the yellow page server outputs a voice of a category of a corresponding group or a local yellow page using the received number as a key. (502).
For example, "Quick service 1, proxy operation 2, please print".
When the member selects one of the output categories as a DTMF signal (503), the yellowpage server outputs the corresponding category registered company list (505) according to the output rank.
If a member selects one from the list of printed companies, Yellow Page Server (VYPs) connects to the registered receiving number of the company through PBX / IVR (10) (507). And then print the business list again.
When the member is connected to the agent of the selected company, recording of the order or counseling call between the member and the agent starts (510), the order or counseling proceeds (511), and the counselor calls the order or counseling phone during the order or consultation. If it is determined that the fee is for fraudulent accumulation, a corresponding record is transmitted to the yellow page server by pressing a designated key (eg, # 1) (512, 530, 531).
When the order or consultation is completed, call recording is terminated (513), and if it does not correspond to fraudulent use, a commission is accumulated in the group account or the personal account (514).
Meanwhile, the method and system for providing a voice yellow page based commerce service according to an exemplary embodiment of the present invention are not limited to the above exemplary embodiments, and various modifications may be made without departing from the technical gist of the present invention.
1 is a schematic diagram showing a schematic configuration of a voice yellow page based commerce brokerage system according to an embodiment of the present invention;
2 is a block diagram of a voice yellow page based commerce brokerage service flow according to an embodiment of the present invention;
,
3 is a block diagram illustrating a configuration of a yellow page server according to an embodiment of the present invention;
4 is a flowchart illustrating a group registration process of a voice yellow page based commerce brokerage service according to an embodiment of the present invention.
,
FIG. 5 is a diagram illustrating a yellow page menu setting process in a group registration process of a voice yellow page based commerce brokerage service according to an embodiment of the present invention.
6 is a flowchart illustrating a general registration process of a registrar of a voice yellow page based commerce brokerage service according to an embodiment of the present invention.
7 is a flowchart illustrating a registration process of a registration company designation of a voice yellow page based commerce brokerage service according to an embodiment of the present invention.
8 is a configuration diagram of a method for providing a script indicating a download path of a program capable of displaying or inquiring group information and point accumulation status information of a voice yellow page-based commerce brokerage system according to an embodiment of the present invention.
9 is a flowchart illustrating a service use process and a point process of a member of a voice yellow page based commerce brokerage service according to an embodiment of the present invention.
Claims (29)
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Cited By (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
KR101499590B1 (en) * | 2013-08-28 | 2015-03-19 | 박성순 | Providing method of synthetic service among variety member store |
KR101648180B1 (en) * | 2015-06-24 | 2016-08-12 | 주식회사 에바인 | Method for connecting outbound call reflecting customer preference |
WO2016137028A1 (en) * | 2015-02-25 | 2016-09-01 | (주)아이쿱스 | Method for providing integrated service between different kinds of franchisees |
WO2016148436A1 (en) * | 2015-03-17 | 2016-09-22 | 주식회사 우아한형제들 | Delivery order relaying system using tts and method therefor |
-
2007
- 2007-12-03 KR KR1020070124110A patent/KR20090014935A/en not_active Application Discontinuation
Cited By (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
KR101499590B1 (en) * | 2013-08-28 | 2015-03-19 | 박성순 | Providing method of synthetic service among variety member store |
WO2016137028A1 (en) * | 2015-02-25 | 2016-09-01 | (주)아이쿱스 | Method for providing integrated service between different kinds of franchisees |
WO2016148436A1 (en) * | 2015-03-17 | 2016-09-22 | 주식회사 우아한형제들 | Delivery order relaying system using tts and method therefor |
US10672093B2 (en) | 2015-03-17 | 2020-06-02 | Woowa Brothers Co., Ltd. | Delivery order relaying system using TTS and method therefor |
KR101648180B1 (en) * | 2015-06-24 | 2016-08-12 | 주식회사 에바인 | Method for connecting outbound call reflecting customer preference |
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