TW200412058A - Intelligent restaurant VOIP phone system and communication method thereof - Google Patents

Abstract

An intelligent restaurant VoIP phone system assists operation management of restaurant through VoIP phone network. The system comprises a main server and at least a VoIP phone. The main server contains document database and examination module and the VoIP phone contains service unit and request module. Firstly, examine the allocated documents in main server and forward the updated data to VoIP phone. VoIP phone follows the allocated documents to update data. The VoIP phone receives client's request, forward the request to be bundled and packed with related data to the main server. The main server processes the request and issues confirmation message to the VoIP phone.

Description

200412058 V. Description of the invention α) [Technical field to which the invention belongs] The present invention does not relate to a V Q I P or to a method for smart restaurants. [Previous technology] At present, most of the restaurants still have dishes and corresponding prices. It still takes a long time to wait for customers. When there are many customers in the restaurant, they serve every guest. And ‘if you ’re buying a table that details the process of cooking, it ’s one thing today, because paper menus and non-restaurant dishes can often change, which is a big cost. In addition, in general, the cost of the waiter is at the restaurant. But waiters hire too many waiters and not enough customers, but if there are too few waiters, they are doing enough. However, on the other hand, with the construction of network infrastructure, electronic networking has become possible. At the same time, the research on the development direction of the technology makes V 0 I p (Internet phone system and its communication method, the special V 0 IP telephony system and its communication parties use paper menus to introduce customers to waiters to greet customers, and spend records of customers Ordered meals. If a waiter places a menu when there is not enough time, or the menu is still considered a very expensive and often worn out and worn out, and if, therefore, frequently changing the menu is indeed another item The larger cost comes from the number of people and it is extremely difficult to control. If there are many cases, it appears that the staff is tedious and busy, and it seems that the Internet is not popular. And most of the traditional business processes have long been Voice technology agreement voice service system,

200412058 V. Description of Invention (2)

Voice over Internet Protocol) has become a hot topic in the communications industry. ”Because VoIP uses the IP infrastructure, the data or voice signals will be divided into multiple packets by packet switching, and the headers will be added to indicate the words and The IP address of the receiver, and then through the IP address and many feasible routes 彳 ^ °, with the transfer of "Ϊ" method ("㈣ & '. ⑽⑷' will be sent again ', and then the receiver will reassemble the received packet Become the original a 彳 § number. The voice and data are transmitted through the Internet that transmits data, = ::: packet exchange, and the cost is also, the official VoIP network can simultaneously transmit data to the voice market, users Just dial the city phone to

Provide \ rl service provider, internetTeleph〇nyService input state, /, s system, via voice prompts issued by the service host

Local: Phone number, the system will connect to the local counterparty via the Internet and dial to the desired #eam evil, get on the local car and get off the local way, the user Netcom ’s fee. It is used for local and foreign local phone charges and the area within 1TSP :::: Luoluo has few applications with traditional enterprises, such as restaurants, which must combine traditional enterprise funds: = project, so it is really necessary Solution, Profit · Workflow and Voice Transmission of V〇 丨 P Telephone System

200412058

[Summary of the Invention] In view of this restaurant's V0IP phone management, it integrates meal delivery, and can be provided through the present invention as the Z main server for storing meals and checking the documents. I. The main server The present invention advances in the main server phone, the V 0 IP electric user requests and the server, and then the V0 IP phone. 'The present invention is a system for solving the above problems, through the data operation flow of the VO IP telephone network auxiliary building and V0IP electricity.' Users can not only use VoIP over the Vo IP telephone network to transmit request funding for a smart restaurant V0IP telephone system and at least one V0IP telephone, in which the library operation module's document database, and the document status check module in the library provide the restaurant service interface module to communicate with the request module of the service unit. And provide a smart restaurant V 0 I p to verify the configuration file on the phone, and update the update information according to the configuration file. The request is bound to the relevant information and the main server processes the request. Phone equipment. System, the main and user ’s speech communication data generated by the mother-to-one service ticket, V0IP packets sent to confirm the operation of a smart hall, voice transmission, telephone system, including server package, V0IP electronics in the comparison and inspection department, And request sending method, first send to V0IP phone to get the message to the server

Compared with the prior art, the present invention allows the existing restaurant to fully electronicize the internal operation management without investing too much hardware facilities, and can also integrate the data transmission of the operation process and the voice requirements into the VoIP phone. In the network, on the one hand, it makes full use of the VOIP telephone network = two transmissions.

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200412058 V. Description of the invention (4) The processing ability can not only make phone calls, but also transmit data, such as updating menus in a timely manner; on the other hand, it enables traditional restaurants to bid farewell to paper menus and employs as few service staff as possible. At the same time, the needs of customers are promptly responded to. [Embodiment] Please refer to FIG. 1, which is a structural diagram of a preferred embodiment of a smart restaurant VoIp telephone system of the present invention. It includes a main server / TFTp (Trivial File Transfer Protocol) server 100, switch 200, DHCP (Dynamic Host Configuration Protocol, Dynamic

Host Configuration Protocol) / DNS (Domain Name System) server 300, router / gateway 400, and at least one VOIP telephone 500. ^ The composition of network equipment can be flexibly equipped. If it is a small-scale VO I p telephone system, the network such as switch 20, DHCp / DNS server 300X, and routing / gateway 400 can be omitted. Equipment, the use of peer-to-peer networks can show poor data transmission. The main server, TFTp server, and / ⑶ / DNS server can also only use the same computer, and when there is a large network, you can install each server on a different computer.

The main server includes a document database 101 and a verification module 102; the v0ip telephone includes a service unit 501 and a request module 502. The library m is used to store the restaurant operation module, and the check module 102 is used by the customer to save: t: Haiwen t: the status of the files in the library; the service unit 501 serves the shoulder k4 library; Request module 502 is used by the fish master to communicate and send the request generated by the service unit-Cry 200412058

In addition, the document database 101 may further include a billing module 1011, a menu branch group 1012, a table number module 1013, a toll module 1014, and a menu module 1015. The service unit 501 may further include a meal order module 50n, a calculation module, a Λ 5 012 pay 7 ^ person module 5 0 1 3, a print module 5 0 1 4 and a download module 5 0 1 5 0 bill Module 1 0 1 1 is used to process the customer's billing data. Meal menu module 1012 is used to record the customer's meal information. Table number module Η13 is used to configure and store the table number data. Toll module 丨 〇 丨4 Used to calculate the customer's I ρ telephone call fee, the menu module 1 〇 1 5 is used to store menu information; the order module 5101 is used to select meals from the menu provided, and the calculation module 5102 is used to calculate # Calculate the price of the meal selected by the customer. Payment module 51 〇3 is used to process customer payment, print module 51 04 is used to print the bill receipt, and download module 51 05 is used to store the document in the database. The update file is downloaded to the service unit. When the VOIP phone 500 is started, it requests a network configuration file from the DHCP server 200, and the DHCP server 2000 assigns it to each V0IP phone; IP address, subnet mask (Subnet Mask), Default Gateway, DNS server address and main server name, and address. If the DHCP service is not enabled in the VOIP phone 500, you need to manually assign the IP address of the VO IP phone and configure the main feeder parameters. _ Please refer to Fig. 7-1, which is a screen display diagram of selecting a TFTP server and configuring parameters according to the present invention. The VO IP phone 5 0 0 needs to request a configuration file from the main server 1 0 2 through the request module 5 2. The main server 100 stores a v0IP telephone 500

200412058

5 text: Cnf file format), which defines the number of connections of the host server 100. The main server 100 will find the configuration file from the menu module 1015, and check whether the configuration file has been updated through the verification module 102, such as V〇IPtt, 50 0 0 t ^^ (CheckSu.) :: :, And the checksum of the menu file data in 1 〇15 is the same, it means that the menu is updated, it is not necessary to send the menu file in the main server 100 to "clean 5 0 〇, if the checksum is different, the menu is explained The version has more than 50 l'j ^ server 1 〇〇 will download the current menu file through the download module server: Ϊ Ϊ IP phone 50 °. The configuration file defines the phone and main feed 彳 § method. If If the phone 500 receives the name of the main server, it will be used. For example, the name “Resolve” is connected to the main server 100 to cry. If the 500 does not receive the factory address or server name, use the default if The main server 1 00 did not find a configuration file in the file database, [No one did not find a file "error message to the phone 5 0. The loading process of the eclipse only occurs when the phone 500 is reconnected (RePlug) ^ the master servo state 100 resets (Rese 1 :) all the phones. Updating files replaces files on all phones at the same time. Generate ™: The customer requests payment and the main server 100 will automatically generate a bill. The main server 100 will query the customer's nose results from the computing module 5012. Therefore, the main server 100 will generate a receipt and send it to the customer's VIP phone 500 through the Internet bath. ^ See Figure 7 — β, which shows the menu processing screen mentioned in the present invention. Back If the customer submitted the menu to the main server 1 00 on the phone, the main server

Page 10 V. Explanation of the invention (7) The server 1 0 0 will separate the order of the new π to the first service as early as 6 ^ with 4 orders separated. The new menu will follow

Address), so that one or two maintenance orders contain the sender's address (table number and IP all the menus will be stored, easy to distinguish and supply the meals to the customers who need them. Then, you can use the riih module 1012. When one The items are ready, and when the menu; 1012 will mark it as prepared. The menu is from the queue: = meal: after all are provided to customers, you can confirm the message (such as. It is advisable to ignore the teeth. During the meal, the main server will send a confirmation 5 0 0, Gu Wan w, nutrition is being prepared, preparation is completed, etc.) to VOIP 电 卓 号 存 # π ^ to keep track of what he ordered The processing status of the meal. Im; in the table number module m3 in the feeder 10 °, and the timer can be prepared at S: 2 or f manually or manually. If it is automatically configured, the main servo is equipped with T then Γ , And the sub-storage automatically allocates table numbers in order; if it is manually divided and used, I can choose the table number arbitrarily, as long as there is no repetition. When the postal collection is 3, you can choose to update the table number or re-connect by phone. At that time, it will re-assign the 'scent number'. Figure. Refer to Figure 7-2 for the configuration mentioned in the present invention. No. screen shows ^, the user can not only enter the table number, but also make the necessary description of the table. 'You can also set an alarm buzzer for the table as needed. When the customer has anything = they can press the button, A buzzer is triggered to alert the service staff. When the second customer makes a call using the ν 0 1 ρ phone, the call charge will be recorded at any time and sent to the call charge module 1014 in the main server 100. Corresponding to the table code The total cost of the customer will be updated. The call time and cost will be displayed on the VOIP phone 500 immediately. When the customer pays, the call fee will be automatically added to the menu. Please refer to Figures 7 to 4 Words, screen, accumulating charges 200412058

Show graph. f The menu information in the VGIP phone 5GG will be transmitted through the main server. : The pager can view the menu and order from the phone 5 0 0. Households are connected to the server. After ordering and confirming, the selected meal will be saved in the memory of the phone. The meal fee will also be calculated and displayed by the user (and the IP address submitted by the user), together, and will be processed according to the processing situation. 2. Prepare according to the specific user to see if the phone is successful. Menus are equipped with dishes in the module 10-15. Therefore, Gu customers can order according to the order they have proposed. Customers can use credit to send to the main server card center to verify the printing module 50 14 (table number) bundled server received, resume The root interest can be calculated according to the menu of the dish plus its total price, picture, for the meal checkout. The code will be sent to the credit and sent to the main server in the form of a data packet or receiving location address (the main server address.) The main situation will send a confirmation message to the sender at any time (such as completed, cancelled, etc. ). The specific confirmation reply request is different. All confirmation responses are displayed on the screen. Customers can understand their price. All users per customer choose the payment form on the screen of the submission form, and the customer is verified by 100 < Card number. The printed unit price is stored in the main server for a meal. The calculation unit will be able to know the selected meal at any time before tired. Please refer to Figure 7-13 for the display. Injury module 5 0 1 3 use requires entering the credit master server 1 0 0 after the end of the process, the main receipt and return confirmation cash or credit card number. This number can be messaged through the Internet server 1 0 0 (Payment Pass

200412058 V. Description of Invention (9) Know). The user can then go to the counter to request a receipt. If using cash, customers can pay directly at the counter. Please refer to Figure 2 for the hardware module diagram of the v0Ip telephone set mentioned in the present invention, which includes a speaker 5200, a microphone 5205, an operational amplifier (OP-AMP) 520 1, 5204, and a multiplexer. Device (Μυχ) 52〇2, codec (CODEC) 5203, RJ45 network port 52 0 6, Ethernet physical layer equipment (Ethernet Switch & PHY) 5207, CPU engine (Engine) 52 08, user interface unit 52 0 9, power supply 5210 and memory 5211.

_ Among them, the “lean material” and the voice signal packet are transmitted to the νοιρ telephone local area network applying the present invention through the network port 5206. The Ethernet physical layer device 5207 is the interface of the CPU208 to the external network. The packed voice signals are processed by the CPU's live packet module (De-packet) before being transmitted to the DSP (Digital Signal Processing) embedded in the CPU engine 5208. Dsp processes the voice signal and then passes it to the codec 5203 in the audio interface. The codec 5 2 0 3 converts the digital signal into an analog signal, and then amplifies it through an amplifier 5201, and finally a vocal sound is generated by a Yang speaker 5200. The microphone 5205 input signal is first amplified by the amplifier 52 04, and then converted by the codec 5203 into an analog signal and sent to DSp for further processing. The voice packet module in the cpu engine 5208 will package the voice signal and then transmit it to the external network through the physical layer device. The input signal and output signal are multiplexed by the duplexer 52 02, and the user can receive the voice and send the voice at the same time. The user σ can: input a command through the user interface unit 5209, such as a keypad or a display, and view the output result. Power supply 5210 provides power for VOIP phones

200412058 V. Description of the invention (ίο) The source ’uses a 48-pin port to input power. After DC conversion, it supplies power to internal modules such as CPUs. When the V0IP phone is started, the parameters such as the DHCP IP address, subnet mask, * · cnf configuration file, default gateway, router, DNS server address, and TFTP server address will be stored in non-volatile memory. Sex memory 211. Please refer to FIG. 3, which is a flowchart of a method for communicating with a smart restaurant in the present invention. First, verify the configuration file in the main server and send the updated information to the V0IP phone (step 301). The configuration file defines The connection parameters of the main, server and νοιρ phone can compare the last configuration file with the current configuration file through the verification module 102. If they are not the same, the current configuration file is sent to the V0IP phone; v〇 The IP phone updates the information according to the configuration file (step 302). The configuration file contains the current menu information. Therefore, if the menu version is updated, the updated version 7 will be loaded. Input device input request, such as order request, payment request, and download configuration file, please call ν〇IP phone to get user request (step 30 3); v〇IP phone will request and related information (such as table number, V0IP phone And the IP address of the master server, etc.) and bind and send it to the master server (step 3 04), that is to say, the user request and the V The address data of the 0IP phone corresponds and is sent to the main server in the form of a data packet; the main server then processes the request 'and sends a confirmation message to the V 0 IP phone (step 3 05). If the main server 100 receives the order request, please refer to the fourth order processing flowchart of Guwei applying the present invention. First, the main server

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Page 14 200412058 、 Inventory description (li) The menu and menu items in the menu query module of the user choose to list the selected menu and the unit price (, half: (step 401); the cumulative price of the selected menu according to the group Gold #:: 4: 2 Query and calculate the model list and serve the meal order data on a first-come-first-served basis ”= 3) Step 4 04 Save to the breakfast module according to the preparation and order of the meal (step confirmation message, such as After receiving the meal list, the pole meal σ Si Ri Shou will return to the phone, that is, the phone has returned and the meal has been canceled, etc.) In preparation, the preparation of a meal. If the main shrine is in the state of reception, it is a private club map. For the application of the payment processing method of the present invention, please refer to the diagram of the 5th machine query calculation module for the accumulation of meals ::; fee: "main servo"; settlement according to the payment method selected by the user 2 = early (Step print out the bill with the print module (step 504).) If the main server 100 receives the download configuration file, please refer to FIG. 6 for processing the download configuration file to which the present invention is applied. Method and procedure chart, first find the current configuration file through the menu module (step 60 factory); The group checks whether there is a change between the previous configuration file and the current configuration ^ (step 602); if the data changes, the current configuration file is sent to the requesting party's V 0 IP phone (step 603). The above are only the preferred embodiments of this creation, and are not intended to limit the scope of implementation of this creation; that is, all equal changes and modifications made in accordance with this creation application are covered by the scope of this creation patent. yoke

Page 15 200412058 Brief description of the drawings _____ Figure 1 is the structural diagram of the smart restaurant ν0TP telephone system of the present invention; Ping Ping Bei Example Tool, | v = jl 7 Figure 2 is the one mentioned in the present invention VO IP phone hardware module diagram; ^ 3 is a flowchart of the smart restaurant v0p phone communication method of the present invention;, 4 is a flowchart of the order processing method to which the present invention is applied; FIG. 5 Fig. 6 is a flowchart of a payment processing method applying the present invention, Fig. 6 is a flowchart of a download configuration file processing method applying the present invention; Fig. 71 is a screen display of selecting a TF τρ servo configuration parameter according to the present invention. Figures; Ξ is the screen display of the table number configuration table mentioned in the present invention; Ϊ 7 -4 2 ί The screen display of the ordering list mentioned; m the screen display of the accumulated call charges; Fig. 5 is a display screen of the menu processing of% rm ^ January of the present invention. [Illustration of Symbols] 100 main server 101 file database 102 checkout module 200 switch 300 DHCP / DNS server 400 router / gateway 500 VOIP phone. 501 Service unit 502 Request module 1011 Billing module Page 16 200412058 Simple illustration of the diagram 1012 Menu module 1013 Desk number module 1014 Call module 1015 Menu module 5011 Order module 5012 Calculation module 5013 Payment module Group 5014 Print module 5015 Download module 52 0 0 Speaker 5 2 0 1 Operational amplifier (OP-AMP) 52 0 2 Multiplexer (MUX) 52 0 3 Codec (CODEC) 52 04 Operational amplifier (OP- AMP) 52 0 5 microphone 52 0 6 RJ45 network port 5 2 0 7 Ethernet physical layer equipment (Ethernet Switch & PHY) 5208 CPU engine (Engine) 52 0 9 user interface unit 5210 power supply unit 5211 memory step 30 1 Verify the configuration file in the main server and send the updated information to the VOIP phone. Step 3 2 2 The VO IP phone updates the data according to the configuration file.

Page 17 200412058 Schematic description step 3 0 3 VOIP phone gets user request step 3 0 4 V0 IP phone binds the request with relevant information and sends it to the main server in a package Step 3 0 5 The main server processes the request And send a confirmation message to the V0IP phone. Step 401 Query the meals and unit price information in the menu module. Step 4 0 2 List the selected meals and unit prices according to the user's choice. Step 4 0 3 Query the calculation module for the selected meals. The accumulated amount of the price Step 4 0 4 After the user submits the menu, the menu data is saved to the menu module in a first-come-first-served order. Step 4 0 5 According to the preparation of the meal, return to the V0 IP phone to confirm at any time. Message step 5 0 1 Query the accumulated amount of meals in the calculation module and the toll amount in the toll module. Step 5 0 2 Generate a bill from the billing module based on the total amount. Step 5 0 3 Settle according to the payment method selected by the user. 5 0 4 Call the print module to print out the bill. Step 6 0 1 Use the menu module to find the current configuration file. Step 6 0 2 Use the verification module to check the last configuration file and Whether ago with n configuration file changes Station step 603 if the current data profile is sent to the requesting party will change the V0IP phone 1_ circle page 18

Claims (1)

200412058 6. Scope of patent application 1. A smart restaurant V0IP telephone system assists restaurant operation management through the V0IP telephone network. The system includes a main server and at least one VO IP telephone. The main server includes: a file The database is used to store the restaurant operation module; and a verification module is used to compare and check the document status in the file database. The V 0 IP phone includes: Heart 'a service unit to provide customers with restaurants A service interface module; and a request module, which is used to communicate with the main server and send a request for the service order to the main server. 2. The smart restaurant v0IP phone system as described in item i of the patent application scope, wherein the system further includes a DHCP / DNS server, a gateway for crying, and a switch / hub. 3. The smart restaurant π I p as described in item j of the patent scope of the application, wherein the restaurant operation module includes: electric post system, an account f module, which is used to process customer's billing data; Group, used to record the customer's choice of food information;, ==, and used to configure and store the table number data; module, used to calculate the customer's telephone call charges; and wood early branch group, used to store the menu information . 4. As described in the scope of the patent application, the smart meal phone system described in the service interface module% ^, a meal module for selecting meals from ασ-calculation module for use;-payment module for ; The price of selected meals; π processing customer payments; claiming a patent scope of a printing module for printing bill receipts; and downloading module for the document data base service unit. The update file in the scallops is downloaded to the 5, a smart restaurant VOIP telephone communication method to assist the restaurant's operation management, the method includes: 校验 verify the configuration file through the V0IP telephone network = server, and send the updated information to VQU 电 V0 I ρ φ a, update the data according to the configuration file; call to obtain the user's request; bind the request with relevant data and send it to the main server 6 and 5 if the request is processed by the office and process the request 'and send it Confirm the message to the V0IP phone. Method, in which the parameters of the V0IP telephone communication party of the smart restaurant described in item 5: Λ Wai Du. The configuration file defines the connection method between the main server and the phone, such as the smart restaurant V0IP telephone communication party described in item 5 of the patent scope. 8. The configuration file includes the current menu information. Method, 0 applications for the smart restaurant VOIP phone communication party described in the scope of the patent application No. 5 = the step of sending updated information to the V0IP phone is to check if the last configuration file is the same as the current configuration file , 9, + Same will send the current profile to the VOIP phone. The smart restaurant VO IP telephone communication party described in item 5 of the patent application 祆 i The dream step of obtaining a user request is to obtain a user's turn request through the VOIP service. 200412058 VI. Scope of patent application 1 10, such as the scope of patent application method, where the request & file request. 11. For example, the method of patent application method, wherein the IP address of the relevant server. 12. If the method of patent application is applied, the address information of the bound conversation corresponds to the device. '13. If the method of applying for a patent scope, wherein the master server seeks' includes the following steps of querying the meals in the menu module and listing the query calculation module according to the user's selection and submitting the meal list module to the selected user; And & According to the preparation of the meal 14, as in the patent application method, where the confirmation message, a meal is prepared 15, as in the patent application method, where the main server item 5 smart phone V0IP phone The communication includes ordering requests, payment requests, and downloading and distribution of the smart restaurant VO IP telephone communication materials described in item 5 including table numbers, V0 IP telephones, and V0 IP telephone communication of Donghui Restaurant described in item 5. The amount of packaging is to send the user's request to the V 0 I p and send it in the form of a data packet to the smart restaurant VO IP phone communicator described in item 5 of the main server to process the request. If ordering, please order And unit price information; meal selection and unit price; cumulative amount of meal price; unit data is saved to meal in the order of first-come-first-served. . The smart restaurant v 〇 IP phone communication described in item 13 includes the receipt of a menu, the preparation of a meal and the cancellation of a meal. The smart restaurant V0Ip phone communicator described in step 5 processes the request. If it is a payment, please Page 21 200412058 VI. The scope of patent application includes the following steps: Query the cumulative amount of meals in the calculation module and the amount of the toll in the toll module; Generate the bill from the billing module based on the total amount; Payment method; and calling the print module to print out the bill. 16. The smart restaurant VO IP telephone communication method described in item 5 of the scope of patent application, wherein the main server processes the request, and if it is a configuration file download request, it includes the following steps: The current configuration file; checks whether the last configuration file and the current configuration file have changed through the verification module; and sends the current configuration file to the requesting party's VO IP phone if the data changes.