CN100372350C - VOIP telephone system in intelligent restaurant and communication method - Google Patents
VOIP telephone system in intelligent restaurant and communication method Download PDFInfo
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- CN100372350C CN100372350C CNB031020194A CN03102019A CN100372350C CN 100372350 C CN100372350 C CN 100372350C CN B031020194 A CNB031020194 A CN B031020194A CN 03102019 A CN03102019 A CN 03102019A CN 100372350 C CN100372350 C CN 100372350C
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Abstract
The present invention relates to a VOIP telephone system for an intelligent restaurant, which assists the operation management of a restaurant by a VOIP telephone network. The present invention comprises a main server and at least one VOIP telephone, wherein the main server comprises a file database and a checking module, and the VOIP telephone comprises a service unit and a request module. The present invention has the operation processes that firstly, the main server checks configuration files, and then sends updated data to the VOIP telephone; secondly, the VOIP telephone updates the data based on the configuration files, obtains user request, binds the request with relevant data, and packs and sends the request with the relevant data to the main server; thirdly, the main server processes the request and sends confirm information to the VOIP telephone.
Description
Technical field
The invention relates to a kind of VOIP telephone system and the means of communication thereof, particularly relevant for a kind of VOIP telephone system and means of communication thereof that are used for intelligent restaurant.
Background technology
At present, most restaurant still uses the papery menu to introduce dish and corresponding price to client, still need service to greet client from birth, and the cost long time is waited for the record meal product that client selected on the client next door.When if client at the restaurant is a lot, the waiter often has insufficient time to the guest who receives each.
And, if all place a menu for buying a dining table, or in menu, introduce the processing procedure of dish in detail, nowadays still be considered to a something that expends very much cost, because it is shabby that the papery menu is very easy to wearing and tearing, if the dish in restaurant may often change, therefore frequently changing menu is a very big cost expenditure really.
In addition, generally speaking, the cost expenditure that another of restaurant is bigger comes from waiter's expense.But waiter's number is again extremely rambunctious.If the waiter who employs is too many, the personnel's redundancy that under the few situation of client, just seems, if but the waiter very little, seeming again when business is busy is short of hands.
Yet, on the other hand, along with the application popularization of Internet, and the construction of basic network equipment, made the work flow electronization networking of the most traditional forms of enterprises become possibility.Simultaneously, for a long time, make VOIP (procotol voice service system, Voice over Internet Protocol) become a big hot topic topic of communication industry to the discussion of following voice technology developing direction.
Since VoIP use be the architecture of IP, (PacketSwitching) mode that will exchange with enfeoffment is divided into many packages (packet) with data or voice signal, again in the mode of additional header (header), indicate the IP address of first speaker and callee, again by IP address and many feasible paths, cooperate " store and pass on " mode (store﹠amp; Forward), send package to the trusted end by first speaker, by callee receiving package being recombinated again becomes original voice signal again.By transmitting world-wide web, the special line transmission mediums such as (as ATM, Frame Relay) of data data, procotol voice service system (VoIP) is just can the packet-switched mode transmit voice and data, and cost also just can significantly reduce.
Although voip network can transmit data and voice simultaneously, but its main flow is still and serves voice market at present, the user is as long as dial local telephone to local ITSP (network telephone service dealer, Internet Telephony Service Provider) host computer system, the voice suggestion input of sending via service host is wanted the world or the toll number got through, system will connect local networks telephone service dealer's main frame by network, and push local the other side's phone in the mode of local telephone.The mode of getting on the bus and getting off in the locality in this locality, the expense of the required burden of user are local telephone expense and ITSP network communication expenses local and nonlocal two ends.
Because existing voip phone network still rarely has and the traditional forms of enterprises, as the application that the data communication of the LAN in the restaurant combines, therefore real be necessary to solve the data work flow of the traditional forms of enterprises and the voice transfer of voip phone system are done an integration.
Summary of the invention
In view of this, the present invention provides a kind of intelligent restaurant VOIP telephone system for addressing the above problem, assisted the job management in restaurant by the VOIP telephone network, it combines the data work flow in restaurant and the speech transmissions of VOIP telephone network, the user not only can use the voip phone machine to call, and can pass through voip phone Network Transmission request msg.
The invention provides a kind of intelligent restaurant VOIP telephone system, this system comprises a master server and at least one VOIP phone, wherein, this master server comprises the document data bank that is used to deposit restaurant operation module, and the verification module that is used for comparing the file status of checking this document database; Each VOIP of phone all is included as the service unit that client provides restaurant service interface module, and the request module that is used for communicating and the request that this service unit produces being sent to master server this master server.
The present invention and then a kind of intelligent restaurant VOIP method of telephone communication is provided, verification configuration file in master server at first, and more new data is sent to the VOIP phone, the VOIP phone is according to this configuration file new data more, the VOIP phone obtains user's request and should ask to be sent to this master server with relevant data binding and packing, handle this request by master server then, and send confirmation to this VOIP phone.
The present invention compares with prior art, the present invention can make existing restaurant need not to drop into too much hardware facility can make inner job management electronization fully, more the transfer of data and the speech demand of work flow can be integrated in the voip phone network jointly, made full use of the transmission process ability of voip phone network on the one hand, not only can make a phone call, and can transmit data, as the menu etc. that upgrades in time; On the other hand, make traditional restaurant thoroughly take leave of the papery menu, again can be the least possible employ the attendant, client's needs are reacted timely.
Description of drawings
Fig. 1: be the preferred embodiment Organization Chart of intelligent restaurant of the present invention VOIP telephone system;
Fig. 2: be the hardware module figure of VOIP telephone set provided by the present invention;
Fig. 3: be intelligent restaurant of the present invention VOIP method of telephone communication flow chart;
Fig. 4: for using the process flow figure that orders of the present invention;
Fig. 5: handle method flow diagram for using payment of the present invention;
Fig. 6: for using download configuration file process flow figure of the present invention;
Fig. 7-1: be the screen display figure of selection tftp server provided by the present invention and configuration parameter;
Fig. 7-2: be configuration table screen display figure provided by the present invention;
Fig. 7-3: the screen display figure that orders and tabulate that is provided is provided;
Fig. 7-4: the screen display figure that adds up for the telephone expenses that provided; And
Fig. 7-5: handle screen display figure for meal provided by the present invention is single.
Embodiment
See also Fig. 1, it is the preferred embodiment Organization Chart of intelligent restaurant of the present invention VOIP telephone system.It comprises one master server/TFTP (simple and easy File Transfer Protocol, Trivial File TransferProtocol) server 100, switch 200, DHCP (DHCP, DynamicHost Configuration Protocol)/DNS (domain name system, Domain Name System) server 300, router/gateway 400 and at least one VOIP telephone set 500.
The composition of the network equipment can be equipped with flexibly, if small-scale VOIP telephone system then can be saved the network equipments such as switch 200, DHCP/DNS server 300 and router/gateway 400, uses peer-to-peer network can realize transfer of data.Master server, tftp server and DHCP/DNS server also can reality only use same computer, and then each server can be installed in respectively on the various computing machine when meeting catenet.
Comprise document data bank 101 and verification module 102 in the master server; Comprise service unit 501 and request module 502 in the VOIP telephone set.
Wherein, can comprise bill module 1011 again in the document data bank 101, meal single module 1012, table module 1013, telephone expenses module 1014 and menu module 1015.Service unit 501 can comprise the module 5011 of ordering again, computing module 5012, payment module 5013, print module 5014 and download module 5015.
When VOIP phone 500 starts, it requires network profile from Dynamic Host Configuration Protocol server 300, Dynamic Host Configuration Protocol server 300 is each VOIP of phone distributing IP address (IP Address), subnet mask (Subnet Mask), default gateway (Default Gateway), dns server address and master server name and address.
If not enabled DHCP service then needs the IP address of manual allocation VOIP phone and disposes the master server parameter in VOIP phone 500.
See also Fig. 7-1, be the screen display figure of selection tftp server provided by the present invention and configuration parameter.
VOIP phone 500 needs by request module 502 to configuration file of master server 100 requests.Store the configuration file (* .cnf file format) of VOIP telephone set 500 in the master server 100, it has defined the parameter that is connected with master server 100.Master server 100 can find configuration file from menu module 1015, and check by verification module 102 whether these configuration files have renewal, if the menu file data check in the verification of the menu file data in the VOIP phone 500 and (CheckSum) and the menu module 1015 and identical, illustrate that then the menu version does not upgrade, the menu file in then will master server 100 is sent to VOIP phone 500; If verification, illustrates then that the menu version has renewal with different, then master server 100 can be loaded into current menu file in the VOIP phone 500 by download module 5015.Configuration file has defined the communication means of phone and master server.If phone 500 receives the master server name, then use DNS to resolve (Resolve) this name, and connect master server 100.If phone 500 is not received IP address or server name, then use default server name.
If master server 100 does not find configuration file in document data bank, the error message that then sends " not finding file " is given phone 500.
The loading process of configuration file only at phone 500 by reconnection (Replug) or use master server 100 to reset (Reset) all to take place during phone.Transaction file can be replaced the file in whole phones simultaneously.
In case client asks to pay, master server 100 can generate bill automatically.Before the generation, master server 100 can be from computing module 5012 these clients' of inquiry bill result of calculation, and therefore, master server 100 can generate receipt and be sent to by network system in this client's the VOIP phone 500.
See also Fig. 7-5, handle screen display figure for meal provided by the present invention is single.If client has submitted to meal single to master server 100 in phone, master server 100 just separates new meal list with existing meal is single.New meal is single can be according to the order queuing of First Come First Served.Meal singly includes sender address (table number and IP address), can be easy to distinguish and supply the client of meal product to needs thus.All meal is single can be stored into meal single module 1012.When meal product all set after, can it be marked as ready state in the single module 1012 at meal, and after the whole meal product in the meal list all have been supplied to client, just this meal list can be deleted from formation.In the process of having a dinner, master server can send confirmation (as: certain meal product prepare, prepare finish etc.), and to VOIP phone 500, client can understand the treatment state that he selects the meal product of purchasing at any time.
Table number is stored in the table module 1013 in the master server 100, and can upgrade constantly.Table number can automatic or manual configuration.If automatically configuration, master server can be in the module stores scope automatic sequential distribute table number; If manual assignment, then the user can select table number, the situation of short of repetition arbitrarily.When the user selects to upgrade dining table number or VOIP phone reconnection, can redistribute the dining table number.
See also Fig. 7-2, be configuration table screen display figure provided by the present invention.The user not only can import table number, can also carry out necessary description to this, can also when client has any needs, can press the button for this table is provided with the warning buzzing as required, triggers buzzing and points out the attendant.
When client used the VOIP phone to make a phone call, telephone expenses will be noted at any time and be sent in the telephone expenses module 1014 in the master server 100.Corresponding to the dining table number, this client's full payment will be upgraded.Air time and expense can real-time being presented on the VOIP phone 500.During customer payment, call rate can add in the meal list automatically.See also Fig. 7-4, the screen display figure that adds up for the telephone expenses that provided.
Menu data in VOIP phone 500 can upgrade by master server 100.Client can and order from VOIP phone 500 menus.All VOIP phones all link to each other with master server.After process was ordered and confirmed, selected meal product will be saved in the internal memory of phone, and dinner cost also can be calculated and show simultaneously.
In case the user has submitted to meal single, these data will with the address of transmit leg (table number and IP address), data, or recipient address (master server address) bundle, and send master server to the form of data packet.Master server can according to disposition at any time to transmit leg send confirmation (as in receiving, handling, preparation finishes, cancels or the like).Concrete affirmation is replied can be according to concrete user's request and different.All affirmations are replied message and can be shown on the screen of phone.To request whether successfully client can understand them.
All is furnished with the dish valency in the menu.All unit prices all are stored in the menu module 1015 in the master server.The user is every to select meal product, computing unit its price that will add up, and therefore, client can understand selected meal product total price at any time before submission, and client can take the circumstances into consideration the meal product of additions and deletions selection according to this.See also 7-3 figure, the screen display figure that orders and tabulate that is provided is provided.
Meal is finished, and client can make in cash or credit card is checked out by payment module 5013.If the use credit card, customer need is keyed in credit card number.This number can be sent to master server 100 checkings.Master server 100 is verified this card number by world-wide web to the credit card center.After processing finished, master server 100 can print receipt and return confirmation (advice of payment) by print module 5014.The user just can arrive sales counter and ask for receipt.If make in cash, client can be in the sales counter direct payment.
See also Fig. 2, hardware module figure for VOIP telephone set provided by the present invention, it comprises loud speaker 5200, microphone 5205, operational amplifier (OP-AMP) 5201,5204, multiplexer (MUX) 5202, coder (CODEC) 5203, the RJ45 network port 5206, ethernet physical layer equipment (Ethernet Switch﹠amp; PHY) 5207, CPU engine (Engine) 5208, user interface section 5209, supply unit 5210 and internal memory 5211.
Wherein, data and voice signal package are transferred to by the network port 5206 and use in the VOIP phone local area network (LAN) of the present invention.Ethernet physical layer equipment 5207 is interfaces of CPU208 and external network.The voice signal of having packed transfer to the DSP (Digital Signal Processing) that embeds in the CPU engine 5208 before can by the speech package module in the CPU engine 5208 unpack (De-packet) handle.DSP handles voice signal, then imports the coder 5203 in the audio interface again into.Coder 5203 is converted to analog signal with digital signal, amplifies via amplifier 5201 again, sends voice by loud speaker 5200 at last.Microphone 5205 input signals are then amplified by amplifier 5204 earlier, via being digital signal with analog signal conversion behind the coder 5203, send into DSP and further handle again.Speech package module in the CPU engine 5208 can be packed voice signal, transfers to external network by physical layer equipment again.Input signal and output signal are multiplexing through duplexer 5202, and the user can receive speech simultaneously and send speech.The user can pass through user interface section 5209, and as keypad or display, and input instruction is checked the output result.Power-supply device 5210 provides power supply for the VOIP telephone set, and it through the direct current conversion, is internal module power devices such as CPU by 48 pin ports input power supply.When the VOIP telephone set starts, DHCP IP address, subnet mask, the configuration file of * .cnf, default gateway, router, parameters such as dns server address and tftp server address all can be preserved in the Nonvolatile memory 211.
See also Fig. 3, be intelligent restaurant of the present invention VOIP method of telephone communication flow chart, verification configuration file in master server at first, and more new data is sent to VOIP phone (step 301), this configuration file has defined the be connected parameter of this master server with the VOIP phone, whether it can identical with current configuration file by the relatively more last configuration file of verification module 102, if inequality then current configuration file is sent to the VOIP phone; The VOIP phone is according to this configuration file new data (step 302) more, and this configuration file includes current menu data, if therefore the menu version has renewal, then can load the version of renewal; The user is according to the prompting of VOIP telephone set service unit and by input equipment input request, as the request of ordering, payment request and download configuration file request, and the VOIP phone obtains user's request (step 303); The VOIP phone will ask to be sent to this master server (step 304) with relevant data (as the IP address of dining table number, VOIP phone and master server etc.) binding and packing, that is to say user request correspondingly, and be sent to master server with the form of data packet with the address date of this VOIP phone; Master server is handled this request then, and sends confirmation to this VOIP phone (step 305).
If what master server 100 received is the request of ordering, then see also Fig. 4, for using the process flow figure that orders of the present invention, at first by meal product and unit price data (step 401) in the master server inquiry menu module; Select to list selected meal product and unit price (step 402) according to the user; The inquiry computing module is to the accumulating sum (step 403) of selected meal product price; The forms data of will eating after the user submits to meal single is saved to meal single module (step 404) by the order of First Come First Served; According to the preparation of meal product, return confirmation to this VOIP phone at any time, as receive that meal is single, certain meal product prepares, certain meal product prepares and finishes and certain product of eating has been cancelled etc. (step 405).
If what master server 100 received is payment request, then see also Fig. 5, handle method flow diagram for using payment of the present invention, at first by the meal product accumulating sum in the master server inquiry computing module and the telephone expenses amount of money (step 501) in the telephone expenses module; Generate bill (step 502) according to total amount by the bill module; Settle accounts (step 503) according to the Payment Methods that the user selects; Call print module and print bill (step 504).
If what master server 100 received is the download configuration file request, then see also the 6th figure, for using download configuration file process flow figure of the present invention, at first search current configuration file (step 601) by the meal single module; By last configuration file of verification module examination and current configuration file whether change (step 602); Current configuration file is sent to requesting party's VOIP phone (step 603) if data change.
Claims (16)
1. an intelligent restaurant VOIP telephone system is characterized in that this system comprises a master server and at least one VOIP phone by the job management in the auxiliary restaurant of VOIP telephone network, and wherein, this master server comprises:
One document data bank is used to deposit restaurant operation module; And
One verification module is used for comparing the file status of checking this document database;
This VOIP phone comprises:
One service unit is for client provides restaurant service interface module; And
One request module, the request that is used for communicating with master server and this service unit being produced is sent to this master server;
Wherein, this master server is handled this request that is sent by this request module, and sends a confirmation to this VOIP phone.
2. intelligent restaurant as claimed in claim 1 VOIP telephone system, wherein this system further comprises a DHCP/DNS server, a router/gateway, and a switches/hubs.
3. intelligent restaurant as claimed in claim 1 VOIP telephone system, wherein this restaurant operation module comprises:
One bill module is used to handle client's billing data;
The a meal single module is used to write down the meal product data that client selects;
A number module is used for configuration and storage dining table number data;
One telephone expenses module is used to calculate client's IP phone call rate; And
One menu module is used for the storage menu data.
4. intelligent restaurant as claimed in claim 1 VOIP telephone system, wherein this service interface module comprises:
One module of ordering is used for selecting the meal product from the menu that provides;
One computing module is used to calculate the meal product price that client selects;
One payment module is used to handle customer payment;
One print module is used to print the bill receipt; And
One downloads module, is used for the transaction file of this document database is downloaded to this service unit.
5. an intelligent restaurant VOIP method of telephone communication is characterized in that assisting by the VOIP telephone network job management in restaurant, and this method comprises:
Whether the relatively last configuration file of verification configuration file in a master server, this master server is identical with current configuration file, and when the configuration file of last time and current configuration file are inequality, sends current configuration file to this VOIP phone;
This this current configuration file of VOIP phone basis is new data more;
This VOIP phone obtains user's request;
This VOIP phone should ask to be sent to this master server with relevant data binding and packing; And
Master server is handled this request, and sends confirmation to this VOIP phone.
6. intelligent restaurant as claimed in claim 5 VOIP method of telephone communication, wherein the configuration file of verification has defined the be connected parameter of this master server with the VOIP phone in this master server.
7. intelligent restaurant as claimed in claim 5 VOIP method of telephone communication, wherein this current configuration file has comprised current menu data.
8. intelligent restaurant as claimed in claim 5 VOIP method of telephone communication, wherein should send the step of current configuration file to this VOIP phone, be whether identical with current configuration file, if inequality then current configuration file is sent to the VOIP phone by the relatively last configuration file of verification module.
9. intelligent restaurant as claimed in claim 5 VOIP method of telephone communication wherein is somebody's turn to do the step that obtains user's request, is to obtain the request command that the user imports by the VOIP service unit.
10. intelligent restaurant as claimed in claim 5 VOIP method of telephone communication, wherein this request comprises the request of ordering, payment request and download configuration file request.
11. intelligent restaurant as claimed in claim 5 VOIP method of telephone communication, wherein this relevant data comprises the IP address of dining table number, VOIP phone and master server.
12. intelligent restaurant as claimed in claim 5 VOIP method of telephone communication, wherein the step of this binding and packing is that user's request is corresponding with the address date of this VOIP phone, and is sent to master server with the form of data packet.
13. intelligent restaurant as claimed in claim 5 VOIP method of telephone communication, wherein this master server is handled the step of this request, if the request of ordering then comprises the steps:
Meal product and unit price data in the inquiry menu module;
Select to list selected meal product and unit price according to the user;
The inquiry computing module is to the accumulating sum of selected meal product price;
The forms data of will eating after the user submits to meal single is saved to the meal single module by the order of First Come First Served; And
According to the preparation of meal product, return confirmation to this VOIP phone at any time.
14. intelligent restaurant as claimed in claim 13 VOIP method of telephone communication, wherein this confirmation comprise receive that meal is single, certain meal product prepares, certain meal product prepares and finishes and certain product of eating is cancelled.
15. intelligent restaurant as claimed in claim 5 VOIP method of telephone communication, wherein this master server is handled the step of this request, if payment request then comprises the steps:
The meal product accumulating sum in the inquiry computing module and the telephone expenses amount of money in the telephone expenses module;
Generate bill according to total amount by the bill module;
Settle accounts according to the Payment Methods that the user selects; And
Call print module and print bill.
16. intelligent restaurant as claimed in claim 5 VOIP method of telephone communication, wherein this master server is handled the step of this request, if the download configuration file request then comprises the steps:
Search current configuration file by the meal single module;
Whether change by last configuration file and the current configuration file of verification module examination; And
Current configuration file is sent to requesting party's VOIP phone if data change.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB031020194A CN100372350C (en) | 2003-01-24 | 2003-01-24 | VOIP telephone system in intelligent restaurant and communication method |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB031020194A CN100372350C (en) | 2003-01-24 | 2003-01-24 | VOIP telephone system in intelligent restaurant and communication method |
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| Publication Number | Publication Date |
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| CN1520140A CN1520140A (en) | 2004-08-11 |
| CN100372350C true CN100372350C (en) | 2008-02-27 |
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| Application Number | Title | Priority Date | Filing Date |
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| CNB031020194A Expired - Lifetime CN100372350C (en) | 2003-01-24 | 2003-01-24 | VOIP telephone system in intelligent restaurant and communication method |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101047752B (en) * | 2006-03-30 | 2012-06-27 | 株式会社东芝 | Ip telephone system |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1229955A (en) * | 1997-11-07 | 1999-09-29 | 精工电子有限公司 | Order data management system |
| CN1236929A (en) * | 1998-05-26 | 1999-12-01 | 富士通株式会社 | Ordering system |
| CN1242849A (en) * | 1997-09-30 | 2000-01-26 | 株式会社Tec | Order data management system |
| CN1243583A (en) * | 1997-11-06 | 2000-02-02 | 东芝泰格有限公司 | Order data management system |
-
2003
- 2003-01-24 CN CNB031020194A patent/CN100372350C/en not_active Expired - Lifetime
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1242849A (en) * | 1997-09-30 | 2000-01-26 | 株式会社Tec | Order data management system |
| CN1243583A (en) * | 1997-11-06 | 2000-02-02 | 东芝泰格有限公司 | Order data management system |
| CN1229955A (en) * | 1997-11-07 | 1999-09-29 | 精工电子有限公司 | Order data management system |
| CN1236929A (en) * | 1998-05-26 | 1999-12-01 | 富士通株式会社 | Ordering system |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101047752B (en) * | 2006-03-30 | 2012-06-27 | 株式会社东芝 | Ip telephone system |
Also Published As
| Publication number | Publication date |
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| CN1520140A (en) | 2004-08-11 |
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