SG74544A1 - Net work based outboard call management - Google Patents

Net work based outboard call management

Info

Publication number
SG74544A1
SG74544A1 SG1996000698A SG1996000698A SG74544A1 SG 74544 A1 SG74544 A1 SG 74544A1 SG 1996000698 A SG1996000698 A SG 1996000698A SG 1996000698 A SG1996000698 A SG 1996000698A SG 74544 A1 SG74544 A1 SG 74544A1
Authority
SG
Singapore
Prior art keywords
outboard
call management
work based
net work
net
Prior art date
Application number
SG1996000698A
Other languages
English (en)
Inventor
Barbara I Gaechter
I Grace Tseng
Paramdeep Singh Sahni
Original Assignee
At & T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by At & T Corp filed Critical At & T Corp
Publication of SG74544A1 publication Critical patent/SG74544A1/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/4228—Systems providing special services or facilities to subscribers in networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13547—Indexing scheme relating to selecting arrangements in general and for multiplex systems subscriber, e.g. profile, database, database access

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Mobile Radio Communication Systems (AREA)
SG1996000698A 1992-04-01 1993-03-26 Net work based outboard call management SG74544A1 (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US86172092A 1992-04-01 1992-04-01

Publications (1)

Publication Number Publication Date
SG74544A1 true SG74544A1 (en) 2000-08-22

Family

ID=25336573

Family Applications (1)

Application Number Title Priority Date Filing Date
SG1996000698A SG74544A1 (en) 1992-04-01 1993-03-26 Net work based outboard call management

Country Status (8)

Country Link
US (1) US5463685A (de)
EP (1) EP0564192B1 (de)
JP (1) JPH0646150A (de)
CA (1) CA2090165C (de)
DE (1) DE69329404T2 (de)
ES (1) ES2151896T3 (de)
MX (1) MX9301745A (de)
SG (1) SG74544A1 (de)

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US20020128033A1 (en) * 1998-11-30 2002-09-12 Burgess Shelia Jean Communications control method and apparatus
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US20080139167A1 (en) * 1999-04-16 2008-06-12 Shelia Jean Burgess Communications Control Method And Apparatus
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
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US6352944B1 (en) * 1999-02-10 2002-03-05 Micron Technology, Inc. Method of depositing an aluminum nitride comprising layer over a semiconductor substrate
US7929978B2 (en) 1999-12-01 2011-04-19 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
US20020065890A1 (en) * 1999-12-03 2002-05-30 Ira Barron Internet based automated outbound message delivery method and system
US7110952B2 (en) * 1999-12-07 2006-09-19 Kursh Steven R Computer accounting method using natural language speech recognition
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US7218722B1 (en) 2000-12-18 2007-05-15 Westell Technologies, Inc. System and method for providing call management services in a virtual private network using voice or video over internet protocol
US7502457B2 (en) * 2002-02-28 2009-03-10 At&T Intellectual Property I, L.P. Outbound call rules routing
US7797159B2 (en) * 2002-09-16 2010-09-14 Movius Interactive Corporation Integrated voice navigation system and method
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US8488767B2 (en) * 2003-05-28 2013-07-16 Grape Technology Group, Inc. Technique for selective presentation of information in response to a request for information assistance service
US7711745B2 (en) * 2003-05-28 2010-05-04 Richartz John D Technique for selective presentation of information in response to a request for information assistance service
FR2878672B1 (fr) * 2004-11-30 2007-03-02 France Telecom Etablissement de procedure d'appel de terminaux raccordes a des unites de raccordement
US8243912B1 (en) 2005-07-27 2012-08-14 At&T Intellectual Property Ii, L.P. Method and apparatus for providing transaction data in a packet network
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance
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Also Published As

Publication number Publication date
EP0564192A2 (de) 1993-10-06
EP0564192A3 (en) 1994-07-20
EP0564192B1 (de) 2000-09-13
CA2090165A1 (en) 1993-10-02
JPH0646150A (ja) 1994-02-18
DE69329404D1 (de) 2000-10-19
MX9301745A (es) 1993-10-01
ES2151896T3 (es) 2001-01-16
US5463685A (en) 1995-10-31
CA2090165C (en) 1997-06-17
DE69329404T2 (de) 2001-03-15

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