SG45169A1 - Telemarketing complex with automatic threshold levels - Google Patents

Telemarketing complex with automatic threshold levels

Info

Publication number
SG45169A1
SG45169A1 SG1996000924A SG1996000924A SG45169A1 SG 45169 A1 SG45169 A1 SG 45169A1 SG 1996000924 A SG1996000924 A SG 1996000924A SG 1996000924 A SG1996000924 A SG 1996000924A SG 45169 A1 SG45169 A1 SG 45169A1
Authority
SG
Singapore
Prior art keywords
threshold levels
automatic threshold
telemarketing
complex
telemarketing complex
Prior art date
Application number
SG1996000924A
Other languages
English (en)
Inventor
Bernadette M Strout
Brenda L Casselman
Robert A Malmi
Original Assignee
At & T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by At & T Corp filed Critical At & T Corp
Publication of SG45169A1 publication Critical patent/SG45169A1/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
SG1996000924A 1993-11-01 1994-10-19 Telemarketing complex with automatic threshold levels SG45169A1 (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US08/146,662 US5390243A (en) 1993-11-01 1993-11-01 Telemarketing complex with automatic threshold levels

Publications (1)

Publication Number Publication Date
SG45169A1 true SG45169A1 (en) 1998-01-16

Family

ID=22518407

Family Applications (1)

Application Number Title Priority Date Filing Date
SG1996000924A SG45169A1 (en) 1993-11-01 1994-10-19 Telemarketing complex with automatic threshold levels

Country Status (6)

Country Link
US (1) US5390243A (zh)
EP (1) EP0651549A1 (zh)
JP (1) JP3766700B2 (zh)
CN (1) CN1074627C (zh)
CA (1) CA2128580C (zh)
SG (1) SG45169A1 (zh)

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Also Published As

Publication number Publication date
CA2128580C (en) 1998-08-18
JPH07193661A (ja) 1995-07-28
CN1074627C (zh) 2001-11-07
EP0651549A1 (en) 1995-05-03
US5390243A (en) 1995-02-14
CN1112757A (zh) 1995-11-29
JP3766700B2 (ja) 2006-04-12
CA2128580A1 (en) 1995-05-02

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