SG34283A1 - Broadband network telemarketing system having agent access and control - Google Patents

Broadband network telemarketing system having agent access and control

Info

Publication number
SG34283A1
SG34283A1 SG1995001614A SG1995001614A SG34283A1 SG 34283 A1 SG34283 A1 SG 34283A1 SG 1995001614 A SG1995001614 A SG 1995001614A SG 1995001614 A SG1995001614 A SG 1995001614A SG 34283 A1 SG34283 A1 SG 34283A1
Authority
SG
Singapore
Prior art keywords
control
broadband network
agent access
telemarketing system
telemarketing
Prior art date
Application number
SG1995001614A
Other languages
English (en)
Inventor
Gerard Conn
Micahel A Baechle
Robert P Krueger
Smita P Sheth
Susanne Moroses
Vincent Lesch
Original Assignee
At & T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by At & T Corp filed Critical At & T Corp
Publication of SG34283A1 publication Critical patent/SG34283A1/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L49/00—Packet switching elements
    • H04L49/30—Peripheral units, e.g. input or output ports
    • H04L49/3081—ATM peripheral units, e.g. policing, insertion or extraction
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H04Q11/0478—Provisions for broadband connections
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/54—Store-and-forward switching systems 
    • H04L12/56—Packet switching systems
    • H04L12/5601—Transfer mode dependent, e.g. ATM
    • H04L2012/5614—User Network Interface
    • H04L2012/5616—Terminal equipment, e.g. codecs, synch.
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/54—Store-and-forward switching systems 
    • H04L12/56—Packet switching systems
    • H04L12/5601—Transfer mode dependent, e.g. ATM
    • H04L2012/5638—Services, e.g. multimedia, GOS, QOS

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Use Of Switch Circuits For Exchanges And Methods Of Control Of Multiplex Exchanges (AREA)
  • Telephonic Communication Services (AREA)
SG1995001614A 1994-10-31 1995-10-20 Broadband network telemarketing system having agent access and control SG34283A1 (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US33222594A 1994-10-31 1994-10-31

Publications (1)

Publication Number Publication Date
SG34283A1 true SG34283A1 (en) 1996-12-06

Family

ID=23297279

Family Applications (1)

Application Number Title Priority Date Filing Date
SG1995001614A SG34283A1 (en) 1994-10-31 1995-10-20 Broadband network telemarketing system having agent access and control

Country Status (5)

Country Link
EP (1) EP0709997A2 (de)
JP (1) JPH08242283A (de)
CN (1) CN1129873A (de)
CA (1) CA2158294A1 (de)
SG (1) SG34283A1 (de)

Families Citing this family (15)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB9603582D0 (en) 1996-02-20 1996-04-17 Hewlett Packard Co Method of accessing service resource items that are for use in a telecommunications system
US5831665A (en) * 1996-01-24 1998-11-03 Rockwell International Corporation Video switching system, video communications system and method for automatically establishing video communications using a telephonic switch
US6295551B1 (en) 1996-05-07 2001-09-25 Cisco Technology, Inc. Call center system where users and representatives conduct simultaneous voice and joint browsing sessions
EP0901728A4 (de) * 1996-06-19 1999-09-01 Bell Communications Res Verfahren und gerät zur integration von fernsprech- und breitbandnetzwerken
WO1997049222A1 (en) * 1996-06-19 1997-12-24 Bell Communications Research, Inc. Broadband network and method
US5894512A (en) * 1996-07-26 1999-04-13 Ncr Corporation Method and apparatus for routing voice and video calls to a group of agents
US5819029A (en) * 1997-02-20 1998-10-06 Brittan Communications International Corp. Third party verification system and method
CN100383824C (zh) * 1998-03-26 2008-04-23 夏普公司 数据配送系统
GB2341038B (en) * 1998-08-14 2001-08-15 Nisaba Group Ltd Interactive system for enabling TV shopping
US8250620B1 (en) 1998-12-30 2012-08-21 At&T Intellectual Property Ii, L.P. System and method for sharing information between a concierge and guest
US6425131B2 (en) * 1998-12-30 2002-07-23 At&T Corp. Method and apparatus for internet co-browsing over cable television and controlled through computer telephony
US6397212B1 (en) 1999-03-04 2002-05-28 Peter Biffar Self-learning and self-personalizing knowledge search engine that delivers holistic results
JP2002024390A (ja) * 2000-07-06 2002-01-25 Kobayashi Pharmaceut Co Ltd オンラインショッピングシステム
GB2371707B (en) * 2001-01-30 2004-06-30 Media Logic Systems Ltd Improved interactive system for enabling TV shopping
US8238538B2 (en) 2009-05-28 2012-08-07 Comcast Cable Communications, Llc Stateful home phone service

Also Published As

Publication number Publication date
EP0709997A2 (de) 1996-05-01
CA2158294A1 (en) 1996-05-01
CN1129873A (zh) 1996-08-28
JPH08242283A (ja) 1996-09-17

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