SG11201609418TA - Voice displaying - Google Patents

Voice displaying

Info

Publication number
SG11201609418TA
SG11201609418TA SG11201609418TA SG11201609418TA SG11201609418TA SG 11201609418T A SG11201609418T A SG 11201609418TA SG 11201609418T A SG11201609418T A SG 11201609418TA SG 11201609418T A SG11201609418T A SG 11201609418TA SG 11201609418T A SG11201609418T A SG 11201609418TA
Authority
SG
Singapore
Prior art keywords
voice displaying
voice
displaying
Prior art date
Application number
SG11201609418TA
Inventor
Zhenyu Lu
Chenxing Zheng
Original Assignee
Alibaba Group Holding Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Alibaba Group Holding Ltd filed Critical Alibaba Group Holding Ltd
Publication of SG11201609418TA publication Critical patent/SG11201609418TA/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/4217—Managing service interactions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Human Computer Interaction (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
SG11201609418TA 2014-06-11 2015-06-09 Voice displaying SG11201609418TA (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201410258360.1A CN105450876A (en) 2014-06-11 2014-06-11 Voice broadcast method and related system
PCT/US2015/034932 WO2015191601A1 (en) 2014-06-11 2015-06-09 Voice displaying

Publications (1)

Publication Number Publication Date
SG11201609418TA true SG11201609418TA (en) 2016-12-29

Family

ID=54834198

Family Applications (1)

Application Number Title Priority Date Filing Date
SG11201609418TA SG11201609418TA (en) 2014-06-11 2015-06-09 Voice displaying

Country Status (10)

Country Link
US (1) US20150365528A1 (en)
EP (1) EP3155797B1 (en)
JP (1) JP6902870B2 (en)
KR (1) KR102148064B1 (en)
CN (1) CN105450876A (en)
ES (1) ES2724988T3 (en)
HK (1) HK1221357A1 (en)
SG (1) SG11201609418TA (en)
TW (1) TW201547252A (en)
WO (1) WO2015191601A1 (en)

Families Citing this family (14)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN106998397B (en) * 2016-01-25 2020-02-07 平安科技（深圳）有限公司 Voice broadcasting method and system for multiple service types
WO2017132660A1 (en) * 2016-01-29 2017-08-03 Liquid Analytics, Inc. Systems and methods for dynamic prediction of workflows
CN107105109B (en) * 2016-02-23 2020-06-19 平安科技（深圳）有限公司 Voice broadcasting method and system
CN107958001A (en) * 2016-10-14 2018-04-24 阿里巴巴集团控股有限公司 The implementation method and device of a kind of intelligent answer
CN106453785A (en) * 2016-10-24 2017-02-22 深圳有麦科技有限公司 Information interaction method and system thereof
CN106993104B (en) * 2016-11-14 2020-06-09 阿里巴巴集团控股有限公司 Incoming call processing method and device and terminal
CN108259681B (en) * 2016-12-28 2019-12-20 平安科技（深圳）有限公司 Telephone interaction method and device based on insurance service
CN109428977A (en) * 2017-08-29 2019-03-05 百度在线网络技术（北京）有限公司 Interactive voice answering exchange method and device
CN107733698B (en) * 2017-09-28 2020-10-27 上海华客信息科技有限公司 IVR flow management configuration method and device, electronic equipment and storage medium
CN108491178B (en) * 2018-02-13 2021-05-28 北京百度网讯科技有限公司 Information browsing method, browser and server
CN110047473B (en) * 2019-04-19 2022-02-22 交通银行股份有限公司太平洋信用卡中心 Man-machine cooperative interaction method and system
US11303749B1 (en) * 2020-10-06 2022-04-12 Google Llc Automatic navigation of an interactive voice response (IVR) tree on behalf of human user(s)
CN113329131A (en) * 2021-05-31 2021-08-31 上海华客信息科技有限公司 IVR flow control method, system, equipment and storage medium
TR2021021404A2 (en) * 2021-12-28 2022-01-21 Turkcell Technology Research And Development Co AUTOMATIC REQUEST OPENING SYSTEM

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US6788768B1 (en) * 1999-09-13 2004-09-07 Microstrategy, Incorporated System and method for real-time, personalized, dynamic, interactive voice services for book-related information
US6940953B1 (en) * 1999-09-13 2005-09-06 Microstrategy, Inc. System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services including module for generating and formatting voice services
JP2003078625A (en) * 2001-08-31 2003-03-14 Toppan Printing Co Ltd Method, device and program for automatic response
FR2835999B1 (en) * 2002-02-13 2004-04-02 France Telecom EDITING AND CONSULTING INTERACTIVE TELEPHONE VOICE SERVICES
US8661112B2 (en) * 2002-12-20 2014-02-25 Nuance Communications, Inc. Customized interactive voice response menus
US7490286B2 (en) * 2003-09-25 2009-02-10 International Business Machines Corporation Help option enhancement for interactive voice response systems
US7885390B2 (en) * 2005-07-01 2011-02-08 Soleo Communications, Inc. System and method for multi-modal personal communication services
US9635172B2 (en) * 2006-04-13 2017-04-25 Tp Lab Inc. Selective voice communication among multiple services
WO2008013657A2 (en) * 2006-06-28 2008-01-31 Planet Payment, Inc. Telephone-based commerce system and method
US8078502B2 (en) * 2007-02-01 2011-12-13 International Business Machines Corporation Populating an E-commerce shopping cart and other E-commerce fields based upon content extracted from natural language input
CN101094271A (en) * 2007-07-20 2007-12-26 华为技术有限公司 Method and device for creating menu of automatic voice responsion system
CN101453525A (en) * 2007-11-30 2009-06-10 国际商业机器公司 Method and apparatus for restoring conversation between customer equipments and IVR system
US8139727B2 (en) * 2008-12-18 2012-03-20 At&T Intellectual Property I, Lp. Personalized interactive voice response system
CN101567944A (en) * 2009-05-27 2009-10-28 中兴通讯股份有限公司 Interaction voice response system and realization method thereof
CN101609673B (en) * 2009-07-09 2012-08-29 交通银行股份有限公司 User voice processing method based on telephone bank and server
US8369495B1 (en) * 2009-09-16 2013-02-05 Intuit Inc. Intelligent interactive voice response system
US8874102B2 (en) * 2011-02-14 2014-10-28 Soleo Communications, Inc. Call tracking system and method
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Also Published As

Publication number Publication date
HK1221357A1 (en) 2017-05-26
JP2017519443A (en) 2017-07-13
EP3155797A1 (en) 2017-04-19
KR20170013884A (en) 2017-02-07
EP3155797A4 (en) 2017-12-20
US20150365528A1 (en) 2015-12-17
KR102148064B1 (en) 2020-08-26
CN105450876A (en) 2016-03-30
EP3155797B1 (en) 2019-03-20
WO2015191601A1 (en) 2015-12-17
JP6902870B2 (en) 2021-07-14
ES2724988T3 (en) 2019-09-18
TW201547252A (en) 2015-12-16

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