RU83176U1 - CUSTOMER TERMINAL SERVICE SYSTEM - Google Patents

Abstract

1. A terminal customer service system comprising a plurality of client terminals, each of which has a beacon equipped with a radio call button and an identification code, and a terminal for receiving calls to terminal customer services, in which a radio-electronic identification unit with a display is configured with one or two-way radio communication with said beacons. ! 2. The terminal customer service system according to claim 1, which contains paging communication for calling service personnel to a specific client terminal in the event of a radio call signal from this client terminal.

Description

The technical field to which the utility model relates.

The utility model relates to the field of satisfying a person’s vital needs, namely, equipment specially adapted for certain types of service enterprises, for example, restaurant services.

State of the art

A well-known catering system containing client terminals equipped with computers and data input means, and a call receiving terminal for terminal customer service equipped with a computer connected to the computers of the client terminals to form a local network (for example, US patent 5845263, cl. G06F 17/60, publication 1998.12.01).

The closest analogue (prototype) is a remote radio call system for service personnel (waiters, personnel and security at nightclubs, restaurants, VIP rooms, hotels, casinos, entertainment centers, cafes and bars), including many client terminals, each of which has a beacon equipped with a radio call button and identification code, and a local radio pager, which is equipped with a representative of the service personnel and which receives radio calls from these radio beacons, recognizes the removable code indicates the number of the transmitting device and gives an audio signal for this representative (http://www.g-99.narod.ru).

The features of the known device, which coincide with the features of the claimed utility model, are the presence of a plurality of client terminals, each of which has a beacon equipped with a radio call button and an identification code.

Utility Model Disclosure

The problem the utility model aims to solve is to expand the arsenal of technical systems designed for terminal customer service. The technical result consists in the implementation of this purpose.

The technical result is achieved in that the terminal customer service system contains a plurality of client terminals, each of which has a beacon equipped with a radio call button and an identification code, and a call terminal for customer terminal services in which a radio electronic identification unit with a display is installed, configured to single or double-sided radio communication with said beacons.

The technical result is also achieved by the fact that the system contains paging communication for calling service personnel to a specific client terminal in the event of a radio call signal from this client terminal.

New features of the claimed technical solution are the availability of a call reception center for terminal customer service, in which a radio-electronic identification unit with a display is installed, made with the possibility of one- or two-way radio communication with the mentioned beacons.

Brief Description of the Drawings

In FIG. shows a block diagram of a terminal customer service system.

Utility Model Implementation

The system contains many client terminals 1, each of which is equipped with a beacon 2 and an associated radio call button 3. In this case, the beacon can be made in the form of a low-power radio transmitter, activated by pressing the button 3. The beacon can also be made in the form of a low-power transceiver that sends a radio signal when pressing button 3 and the receiving (indicating) signal confirming the call. Each beacon is equipped with a “wired” identification code in it, which simultaneously acts as the identification code of the corresponding client terminal.

Client terminal 1 is an appropriately equipped place where, for a certain time (service time), a client is located who receives certain services. It can be tables with armchairs located in the service room of a restaurant, cafe, discotheque. It can be hospital beds or other places of relatively long stay of the client.

The system also contains a call receiving point 4, which is equipped with an electronic identification unit 5 with a display 6. At point 4, there is a dispatcher 7, which receives information about calls using the display 6. In this case, the identification unit 5 is configured for one- or two-way radio communication with the aforementioned beacons 2 and the identification of these beacons, as well as with the possibility of the dispatcher 7 receiving information about the radio call (using display 6). In paragraph 4 there are also paging buttons 8 and 9, and the maintenance staff is equipped with corresponding pagers

10 and 11, configured to receive signals from the corresponding buttons 8 and 9. The identification unit 5 may include a computer with software that provides the function of accumulating and organizing order data from client terminals 1.

The beacon 2 can be made in the form of a radio electronic transceiver, in the memory of which is stored a unique code that allows it to be identified. In this case, the call receiving center 4 also has an electronic transceiver included in the identification unit 5. In such a system, the following requirements are imposed on the identification unit and the beacons:

1) work in a predetermined range of radio frequencies;

2) the identification unit should be able to record the presence of a beacon located within its sensitivity zone;

3) the beacon must have a unique identifier (UNIQ_ID);

4) the identification unit should be able to request the UNIQ_ID from the beacon and receive it via radio;

5) the identification unit must have an antenna of a certain radiation pattern (circular or sector);

6) the radio modules of the identification unit and the beacon must have a fixed power (sensitivity), which determines the detection range of the beacon by the identification unit.

Bluetooth technology and standard electronic modules with which you can implement this technology can be used as elements of a technical solution to the described problem. For example, mobile phones with Bluetooth technology can be used as beacons. They satisfy all the above requirements for beacons. As UNIQ_ID, BD_ADDR is used. The identification unit may also contain

Bluetooth radio module with a circular or sector beam antenna. For example, a GSM / GPRS module can act as an interface to a data network. In the extreme case, the identification unit 5 may itself be a mobile phone with Bluetooth technology support, equipped with the necessary control program. As a transmission medium, GPRS can be used.

In general, you can organize a network using any radio technology and at different frequencies. You can, for example, use the ZigBee standard approved by medical facilities.

If necessary, the system contains paging communication for prompt notification of maintenance personnel about received radio calls from client terminals. To do this, in the call receiving point 4, buttons 8 and 9 for transmitting signals to the corresponding pagers 10 and 11 are located on the service personnel (the attached Fig. Shows two buttons and two pagers).

The operation of the system is as follows.

A client (for definiteness, a restaurant visitor) is seated at a free table (client terminal) in the restaurant's service room. After examining the menu, he presses the button 3 of the radio call, which is equipped with this table (client terminal). As a result, the corresponding beacon 2 enters into one- or two-way radio communication with the identification unit 5, which identifies this beacon and with it the corresponding table. The dispatcher 7 of item 4, using the display 6, receives information about the radio call from a certain table and, at his choice (based on his information on the employment of the attendants), presses one of the buttons 8 or 9 and thereby sends a call signal to a specific pager 10 or 11 , which is equipped with each representative of the staff. For example, he presses button 8, as a result of which a service representative having a pager 10 receives a call to the dispatcher

7 and goes to the dispatcher, where he receives instructions from the dispatcher to approach a certain table (client terminal) to serve the corresponding client. In a more complex embodiment of the system (with the mentioned two-way radio exchange), after pressing button 3, the client receives a feedback signal that his call has been accepted and that he will receive service for a certain time.

In the simplest embodiment of the system, said radio exchange is one-way, and said paging communication is absent. This means that the staff in their free time from direct customer service is located in a special room next to the dispatcher or in a room located at a distance from the dispatcher, but with two-way verbal communication (radio or wire). Then, when a call comes from one or another client, dispatcher 7 gives a direct verbal indication to the representative of the service personnel who is currently in the indicated room and who in the previous period of time had the least number of calls.

Claims (2)

1. A terminal customer service system comprising a plurality of client terminals, each of which has a beacon equipped with a radio call button and an identification code, and a terminal for receiving calls to terminal customer services, in which a radio-electronic identification unit with a display is configured with one or two-way radio communication with said beacons. 2. The terminal customer service system according to claim 1, which contains paging for calling service personnel to a specific client terminal in the event of a radio call signal from this client terminal.