KR20180090218A - Bluetooth based calling system for in store customer to request service - Google Patents

Abstract

The present invention relates to a calling system, capable of checking whether a customer service is actually conducted after the call signal. The calling system includes: at least one call bell located in match with a specific space; an AP (Access Point) for receiving a BLE (Bluetooth Low Energy) signal transmitted from the at least one call bell; an operating server that receives a call signal from the AP and identifies a call bell that requests a call from among at least one call bell based on the call signal; and at least one employee device for displaying call information based on a call signal transmitted from the operating server. When an acceptance input signal is received for the call signal transmitted from the operating server to the employee device, the employee device sends a matching signal to the operating server, and the operating server sends a matching acknowledgment signal to the at least one employee device in response to the received matching signal. Then, the operating server completes the calling process by receiving tagging information between the employee device that transmits the matching signal and the call bell that requests the call.

Description

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a Bluetooth-

The present invention relates to a Bluetooth-based paging system for service requests of customers in a store. More particularly, a service corresponding to a signal is transmitted to a service provider using a BLE (Beacon Low Energy) beacon capable of performing a pressing operation. And a Bluetooth-based paging system for requesting a service of a customer in a store that can store and record the data.

Through the industrial revolution and the information revolution, our society is undergoing a hyper-connectivity revolution based on the Internet of Things (IoT), in which everything is connected to the Internet. Currently, things connected to the Internet are less than 1% of all objects, but various innovations and business opportunities can be created in the future.

As an example of the Internet service of things that can be found in the vicinity, the connected car connects the vehicle to the Internet through automatic transmission of emergency rescue messages and unmanned self-driving service. In addition, healthcare products support the healthcare service by measuring the heartbeat and momentum of the body. The home of the smart home supports services such as remote control of appliances or home CCTV.

IoT's main technologies are sensing technology, wired / wireless communication, network infrastructure technology, and IoT service interface technology. First, the sensing technology can be used to detect physical objects such as remote sensing, SAR (Synthetic Aperture Radar), radar, position, motion, image sensor, etc. from conventional temperature / humidity / heat / gas / illumination / Which means sensing in the sensor. In order to improve the application characteristics, the physical sensor is developed as a smart sensor with a built-in standardized interface and information processing capability, and also includes a virtual sensing function for extracting specific information from the already-sensed data. It is implemented in the IoT service interface. IoT sensing technology uses multi-disciplinary sensor technology, which is one dimension higher than standard independent and individual sensors, enabling more intelligent and high-dimensional information extraction.

IoT's wireless and wireline communication and network devices include wireless personal area networks (WPAN), Wi-Fi, 3G / 4G / LTE, Bluetooth, Ethernet, Means any wired or wireless network capable of connecting people, objects and services such as BcN (Broadband convergence network), satellite communication, Microware, serial communication, PLC (Power Line Communication)

The IoT service interface plays a role of linking the three major components (human / object / service) of IoT with application services performing specific functions. More specifically, the IoT service interface is not a concept of a network interface, but rather a concept of a network interface, such as sensing, processing / extracting / processing, storing, judging, context awareness, cognition, security / privacy protection, authentication / authorization, discovery, (Storage, processing, transformation, etc.) for providing services such as rugged-based semantics, open sensor APIs, virtualization, location identification, processor management, open platform technology, middleware technology, data mining technology, .

In particular, a wireless calling bell used in a general restaurant, a hospital, a factory, or the like calls a person or transmits information to transmit a request or a specific event to the user have. The user pushes the wireless call bell and the call signal is sent to the central control device to identify the wireless call bell and provide an environment for follow-up to the wireless call bell.

In recent years, device-to-device communication (Device to Device) (D2D) can be performed using Bluetooth technology, which is a major portion of local area network technology, and data can be transmitted in both directions as well as in both directions.

Bluetooth technology replaces the need for multiple cable connections between devices via a single wireless connection within short distances. For example, when Bluetooth wireless technology is implemented in mobile phones and laptop computers, it can be used without cables. Printers, PDAs, desktops, fax machines, keyboards, joysticks, and virtually any digital device can be part of a Bluetooth system. In addition to freeing devices from the cable, Bluetooth wireless technology provides a universal bridge between existing data networks and peripherals, and a group of devices that are remote from fixed network infrastructures can do. Bluetooth uses fast recognition and frequency hopping to make connections between devices stronger. The Bluetooth module avoids interference with other signals by sending a new packet or hopping a new frequency after sending the packet. Compared to other systems operating on the same frequency band, Bluetooth uses a particularly fast and short packet. Meanwhile, with the announcement of Bluetooth 4.0, which includes features such as classic Bluetooth, Bluetooth high speed and Bluetooth low energy, interest in Bluetooth low energy technology is increasing.

Near-field communication (NFC) is a well-known near-field wireless communication technology. These NFC and RFID technologies use the 2.4GHz band of Bluetooth when Beacon or iBeacon technology is used in a specific RF frequency band.

Such a beacon can accurately grasp the position of the user at a short distance, and can provide customized information according to the movement of the user. There are many applications in the marketing field in particular.

This beacon technology is now attracting attention again as a low power device using Bluetooth LE (Bluetooth Low Energy, BLE) version 4.0 of Bluetooth.

Previous versions of Bluetooth have limited power efficiency and the number of devices that can be connected at the same time. Bluetooth 4.0 has a dramatically improved power consumption that can be used for more than a year with a single coin-shaped battery, and there is no limit to the number of devices that can be connected at the same time.

Beacons can be recognized at a distance of several tens to hundreds of meters depending on the output power, and the individual's position can be accurately grasped even in a room with a limited space. Therefore, it is possible to provide different information for each individual device, and it is possible to transmit personalized information. The present invention has evolved from a single system consisting of a call bell for transmitting a signal determined by a specific RF (AM, FM) frequency and a display for receiving the signal and displaying the signal on the screen, The present invention relates to a system for connecting a receiving device of a mobile communication terminal using IoT technology and transmitting not only a simple call number but also a request content together,

In addition, in order to expand and efficiently transmit the function of the existing simple call-ring system, the bee-ring disclosed in the present invention selectively transmits a signal including various request information of the user pressing the call-bell, It is possible to get a quick response by grasping the intention immediately after receiving it from the recognition of whether or not it is simply a request. At this time, the smart watch, smart phone or dedicated terminal worn by the receiver can receive the signal and can efficiently deal with the service without omission even during the busy work process.

In the case of the entire service representative who instructs the service process of the user who has requested the call, there is no method of knowing whether the customer service was actually performed, but in the present invention, the receiver moves to the location of the user who directly requested the call There is an advantageous effect that the service quality can be expected to be improved as a whole by managing data such as the actual response time and the time required until the response.

Accordingly, the present invention proposes a method and a calling system that can efficiently respond to a call signal when a call signal is input in a call bell transmitting a beacon signal.

It is an object of the present invention to provide an environment in which quick and accurate communication is performed between a calling party and a called party using a BLE beacon signal.

It is to be understood that the technical objectives of the present invention are not limited to the above-mentioned technical objects and other technical objects which are not mentioned in the following description are to be understood from the following description, It will be understood clearly by those with knowledge.

A calling system according to an embodiment of the present invention includes one or more calling belles positioned to match a specific space; An Access Point (AP) for receiving a BLE (Bluetooth Low Energy) signal transmitted from the one or more call bells; An operating server for receiving a call signal from the AP and identifying a call bell that requested a call at the one or more call bells based on the paging signal; And one or more employee devices for displaying call information based on a call signal transmitted from the operation server, wherein when an acceptance input signal for a call signal transmitted from the operation server is received at the employee device, The employee device sends a matching signal to the operating server, the operating server being configured to transmit a matching acknowledgment signal to the one or more employee devices in response to the received matching signal, the operating server sending the matching signal And the calling process is completed by receiving the tagging information between the one employee device and the calling ring requesting the call.

Preferably, the one or more ringing bells transmit a BLE signal to the AP when the call request information is received at the ringing bell, and the BLE signal is transmitted to the AP at a predetermined transmission period And may transmit a BLE signal to the AP based on the BLE signal.

Preferably, the BLE signal transmitted when the paging request signal is received in the paging bell is different from the BLE signal transmitted regardless of whether the paging request information is received, and is transmitted when the paging request signal is received The BLE signal may further include information indicating a call request.

In addition, when a plurality of matching signals are received from the at least one employee device at the operation server, the operation server may match one employee device with the call bell.

Advantageously, the operation server may match an employee device corresponding to a matching signal received with a highest priority among the matching signals received for a certain period of time after transmitting the ringing signal to the one or more employee devices, with the ringing ring .

Advantageously, the tagging information is information generated when the employee device has physically contacted the ringing bell.

Preferably, the tagging information is information generated when it is determined that the employee device has approached the calling bell within a predetermined distance range.

According to another aspect of the present invention, there is provided a call bell system including: at least one ringing ring matched with a specific space; An Access Point (AP) for receiving a BLE (Bluetooth Low Energy) signal transmitted from the one or more call bells; An operating server for receiving a call signal from the AP and identifying a call bell that requested a call at the one or more call bells based on the paging signal; At least one employee device for displaying call information based on a paging signal transmitted from the operation server; And at least one ordering device for receiving web order information from the operation server when transmitting a BLE signal including information indicating a call request at the call bell, The employee device sends a matching signal to the operating server, which, in response to the received matching signal, sends a matching acknowledgment signal to the one or more employees < RTI ID = 0.0 > And the operation server completes the calling process by receiving the tagging information between the employee device that transmitted the matching signal and the calling ring that requested the calling.

Advantageously, the operation server can be configured to match the calling bell that transmitted the paging request signal with the ordering device that receives the web ordering information.

Preferably, the ordering device is matched by receiving the BLE signal transmitted from the calling bell at the ordering device, and at the time of transmitting the order information at the ordering device, the operating server performs matching between the calling bell and the ordering device Is determined to be < / RTI >

The ordering device may be a smartphone of a user who has input a call request signal in the call ring.

Alternatively, the ordering device may be a smart phone owned by the person providing the calling system.

The paging system according to an embodiment of the present invention has an advantageous effect that it is possible to confirm whether a customer response has actually been performed after a paging signal.

In addition, according to the present invention, a call or a necessary matter of a customer is delivered to a plurality of servers at the same time after a ringing signal, so that a quick response to a customer can be made, and a request signal receiver moves directly to a requester position, It is advantageous to expect the improvement of the overall service quality since data for judging the actual correspondence and the time required are provided in a manner of contacting the request beacon call bell.

1 is a diagram illustrating an example of a beacon call bell according to an embodiment of the present invention.
2 is a diagram illustrating an example of a beacon AP according to an exemplary embodiment of the present invention.
3 is a conceptual diagram illustrating a configuration of a paging system according to an embodiment of the present invention.
4 is a flowchart illustrating a call and response process according to an exemplary embodiment of the present invention.
5 is a flowchart illustrating an ordering process according to an embodiment of the present invention.
FIG. 6 is a flowchart showing the flow of operation of each device in a calling process according to an embodiment of the present invention.
7 is a flowchart showing the flow of operation of each device in a calling process according to another embodiment of the present invention.
8 is a diagram illustrating a configuration of a paging system according to another embodiment of the present invention.

While the invention is susceptible to various modifications and alternative forms, specific embodiments thereof are shown by way of example in the drawings and will herein be described in detail.

It should be understood, however, that the invention is not intended to be limited to the particular embodiments, but includes all modifications, equivalents, and alternatives falling within the spirit and scope of the invention. Like reference numerals are used for like elements in describing each drawing.

It is to be understood that when an element is referred to as being "connected" or "connected" to another element, it may be directly connected or connected to the other element, . On the other hand, when an element is referred to as being "directly connected" or "directly connected" to another element, it should be understood that there are no other elements in between.

The terminology used in this application is used only to describe a specific embodiment and is not intended to limit the invention. The singular expressions include plural expressions unless the context clearly dictates otherwise. In the present application, the terms "comprises" or "having" and the like are used to specify that there is a feature, a number, a step, an operation, an element, a component or a combination thereof described in the specification, But do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, or combinations thereof.

Also, in this specification, a device may be a general device (or object) connected to a gateway and applied to the Internet of Things (IoT). For example, the device may be a wireless pager, a smart phone, a tablet PC, a computer, a temperature sensor, a humidity sensor, a sound sensor, a motion sensor, a proximity sensor, a gas sensor, a heat sensor, a refrigerator, , A lamp, a fire alarm, and the like. However, it is not limited thereto.

Also, devices herein may be interchanged with "devices" or "devices", and "devices", "devices" and "devices" may be described in the same language.

In the present specification, the device information of the device is information indicating the attributes of the device and the device. For example, the device information includes the identification value of the device, the type of the device, the type and the attribute of the sensing data sensed by the device, And may include information about the period.

Also, in this specification, a service may include various services that can be performed in a device. A service may include a service based on communication with a server or other device, and a service operable in the device. It is desirable that the service applied to the present disclosure be understood in broad terms to include various services that can be performed in the device in addition to the services described by way of example in this disclosure.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. Hereinafter, the same reference numerals will be used for the same constituent elements in the drawings, and redundant explanations for the same constituent elements will be omitted.

1 is a diagram illustrating an example of a beacon call bell according to an embodiment of the present invention.

A beacon call bell according to the present invention may transmit a predetermined signal of a beacon as a Bluetooth power (BLE) beacon signal when an input signal is received at the button portion of the beacon call bell. The BLE beacon signal transmitted by the beacon call bell may be received at a beacon AP and the beacon AP may receive a BLE beacon signal from one or more beacon call bell.

The beacon call bell may include a display unit, a button unit, a communication unit, and a control unit.

The display portion of the beacon call bell may display information indicating that a button (or touch) input is available to the user who desires to make a call. The display unit can display information by a light emitting element such as a liquid crystal, an LCD, an LED, and a TFT, and in some cases, it can be displayed as a printed image or the like.

The button unit can receive a user's button input. Type button portion and can convert it to an electrical signal. Alternatively, the button portion may include a touch screen, and may receive a user input by a touch input on the touch screen.

The communication unit may transmit a signal at a beacon call bell and receive a signal from another device. The communication unit can transmit a BLE beacon signal, and can transmit and receive signals using a wireless communication technology such as a cellular communication signal, Wi-Fi, NFC, and Zigbee.

The communication unit transmits a beacon signal, and can use a uni-casting, a multi-casting, and a broad-casting method. The unicasting method is a one-to-one communication method, and the beacon call bell can unicast each beacon signal to other devices. The multicasting scheme is a scheme for transmitting the same beacon signal to a plurality of reception destinations at once, and broadcasting is a technique for transmitting indefinitely to a plurality of other devices. The beacon call bell may advertise by transmitting a beacon in a broadcast manner in order to discover itself in other devices.

The control unit can control the input and output signals from the display unit, the button unit and the communication unit of the beacon call bell, and process the data so that the call bell can be driven as a single device.

The beacon calling bell may further include a fixing portion that can be fixed at a specific position. Generally, the beacon call bell can be used in a general restaurant, a hospital, a factory, etc., and can be fixed on a table of a restaurant, a bed of a hospital, or the like. When there is a user's request, the fixing portion can be detached and movable.

The beacon call bell in this specification can perform a general function as a portable terminal. Thus, the beacon call bell may be used in a variety of ways, including but not limited to a calling bell, as well as a smart phone, a tablet PC, a smart watch, a PC, a smart glass, a smart ring, a smart TV, a personal digital assistant, But are not limited to, a global positioning system (GPS) device, an electronic book device, a digital broadcast device, a navigation device, a kiosk, an MP3 player, a digital camera and other mobile or non-mobile computing devices.

2 is a diagram illustrating an example of a beacon AP according to an embodiment of the present invention.

As shown in FIG. 2, the beacon AP may receive the signal transmitted from the beacon call bell. The beacon AP may scan the BLE signal and may receive the BLE signal to identify the transmission subject from the received BLE signal.

The beacon AP can transmit the received BLE signal to the operation server. That is, the beacon AP can receive and transmit signals. The beacon AP may be located within a range capable of wireless communication with the beacon call bell, and a beacon AP may be installed at a radius that can be recognized as the same space as the short range wireless communication technology.

The communication radius of the beacon AP may overlap with other beacon APs. For example, a beacon call bell located in a specific space may communicate wirelessly with a plurality of beacon APs. In this case, the beacon AP can identify which beacon call bell has transmitted the beacon signal, and the beacon AP identifying the beacon call bell as the highest priority or the beacon AP having the strongest BLE signal receive intensity, Communication can be performed.

3 is a conceptual diagram illustrating a configuration of a paging system according to an embodiment of the present invention.

The user in this specification may be a user who desires to call another person. The user may be a guest of a restaurant, a patient of the hospital or an employee of the factory. Hereinafter, a restaurant will be described as an example for convenience of explanation.

The calling system of the present invention may include a beacon call bell, a beacon AP, an operation server, an employee device, and a space management WEB server.

The beacon call bell may receive the button input by the user who desires to provide the service, and may transmit the BLE signal to the beacon AP in response to the button input. In addition, the beacon call bell can transmit the BLE signal to the beacon AP periodically or at a specific time zone without the user's button input.

For example, the beacon call bell may send a BLE signal corresponding to a call command that invokes an employee of a restaurant from the customer, and the customer may select a particular menu of the restaurant (e.g., a beer bottle) It is possible to transmit the corresponding BLE signal. The beacon call bell may broadcast the BLE signal around it periodically or aperiodically regardless of the call command.

The beacon AP can receive the BLE signal transmitted from the beacon call bell and can transmit the signal corresponding to the BLE signal to the beacon AP and the wired / wireless operation server.

The beacon AP may periodically or aperiodically receive the BLE signal transmitted from the beacon call bell and may determine that the call request is present if it is determined that the specific code is included in the BLE signal. If it is determined that there is a call request, a signal corresponding to the corresponding BLE signal can be transmitted to the operation server.

The beacon AP may specify the beacon call bell that transmitted the BLE signal. The specific frame of the BLE signal received at the beacon AP may include identification information of the beacon call bell.

The operation server can control signal transmission / reception between the beacon call bell and the beacon AP. Based on the BLE signal received at the beacon AP, it is possible to identify which beacon call bell transmitted the BLE signal. As described above, the beacon AP can identify the beacon call bell, and regardless of whether the beacon AP identifies it, the operation server can also identify the beacon call bell. The beacon call bell may transmit unique identification information to the BLE signal together with the corresponding information in a specific frame within the BLE signal.

The operation server may previously store the identification information of the beacon call bell, and may compare the received beacon signal with the identification information of the stored beacon call bell to specify which beacon call bell was transmitted.

The operational server can send a paging signal to the employee device. An employee device may mean a device of an employee to be called. For example, it may be a smartphone or smart watch of a server serving at a restaurant.

The employee device can receive the call signal from the operation server. The employee device may display, based on the received call signal, which beacon call bell has requested a call. Based on the information displayed on the employee device, the employee can move to the space of the user who has requested the call to provide the service.

The space management WEB server can check whether a service is provided between the user and the employee who requested the call, and can receive and manage the request of the user. In addition, the information such as the number of signal transmission times of the beacon call bell in the space and the transmission period can be stored and managed as statistics. In addition, the requested data of the user can be stored and analyzed and utilized as marketing tool or data for efficient operation.

4 is a flowchart illustrating a call and response process according to an exemplary embodiment of the present invention.

As shown in FIG. 4, the operation between the customer who desires to make a call and the store employee to be called can be mainly described.

First, in Step 1, the customer can request the customer to receive the service. For example, a service may be a broad concept that includes both paid services such as ordering of food or free services such as battery charging.

The customer can press the request beacon bell once briefly. Since the request beacon bell receives the command corresponding to the call from the customer, it can broadcast the corresponding BLE signal.

The request beacon bell can transmit a specific signal when a command corresponding to the call is input from the customer. For a particular signal, it may be a signal that contains additional information other than a simple call signal, such as an iBeacon signal or an Eddystone-URL signal. And may include a Physical Web technology in which a predetermined web page is displayed when a specific BLE signal is received, such as a recent Google Chrome Browser technology. Accordingly, it is possible to display the chromebrowser web page of the smart phone using the calling beacon.

In step 2, the BLE signal broadcast at the requesting beacon bell can be received at the beacon AP, and the beacon AP can be delivered to the operation server. The operation server can send a call request signal to one or more pre-set employee devices, Smart Watch.

In step 3, the SmartWatch worn by a store employee can display which beacon bell has made a call request, and a store employee who can provide a service for this can enter the accept input into the smart watch, Can be specified.

In this process, the operation server can store the matching information between the customer and the store employee, and can transmit the call request signal to the smart watch of the same store employee when there is a subsequent call request. However, when it is determined that the corresponding service of the shop staff can be delayed for a predetermined time or more, the operation server can transmit a call request signal to the smart watch of the other store staff. This is because one-to-one matching between customers and store staff is possible, which can provide high-quality service to customers.

In step 4, the store employee who accepted the service may be moved to the location of the customer requesting the call, tagged the beacon call bell of the customer's table and the store's employee's smart watch, It can be shown that a corresponding service is provided.

The tagging in the present invention may be tagging including proximity touch in addition to actual physical contact. For example, if a store employee's smart watch approaches within 10 cm of the beacon call bell on the table, it can be determined to be tagged through a proximity sensor.

The operation server or the space management web server can measure a series of time from the customer's call request to the store employee's acceptance and moving to the location and tagging. The operation server can accumulate the relevant times and utilize it as statistical information of the response service.

In step 5, the customer can face-up with the store employee to request the desired service, and the store employee can provide a service for the store. For example, you can order food or make a payment request.

5 is a flowchart illustrating an ordering process according to an embodiment of the present invention.

Like the previous description of FIG. 4, the description can focus on the behavior between the customer who wants to make a call and the store employee who is the caller.

First, in Step 1, the customer can request the customer to receive the service. For example, a service may be a service such as a menu order of a food.

The customer can press the table beacon bell once briefly. Since the table beacon bell receives the command corresponding to the call from the customer, it can transmit the corresponding BLE signal.

The BLE signal transmitted from the table beacon bell can be received at the beacon AP and can be transmitted via the operation server to the web page where the store can order the web at the corresponding table beacon bell.

The device on which the web-orderable electronic menu plate is displayed may be a device such as a tablet or a smart phone provided in the table, and may include unique identification information. In a customized device connected to the table beacon bell and wired / wireless, it can support the menu order service of the customer by displaying the electronic menu board directly.

According to the present specification, it is possible that an electronic menu plate capable of web ordering is displayed on a device such as a customer's smart phone. When the information about the customer's smartphone is pre-registered in the operation server, the customer can display the electronic menu board capable of ordering the web on the customer's smartphone by pressing the table beacon bell.

The case where information on the smartphone of the customer is pre-registered in the operation server may include various cases. First, the customer's smartphone and table beacon bell can perform pre-registration by performing direct wireless communication. For example, a BLE signal broadcast on a table beacon bell can be received on a customer's smartphone as well as on a beacon AP, and a customer can authenticate the corresponding table beacon bell using a smartphone. After the session between the table beacon bell and the customer's smartphone is established, the customer can proceed to the next step by calling the table beacon bell.

Second, the identification information of the corresponding table beacon bell can be inputted from the customer's smartphone. For example, a unique identification number (e.g., ID number) of a table beacon bell can be registered on the web, or a QR code can be photographed or input, or a table beacon bell can be registered in a customer's smart phone through NFC tagging .

When the identification information of the table beacon bell is registered in the customer's smartphone, the operation server can support the service on the premise that the customer is located in the corresponding table.

Third, the smartphone performs communication within a specific space, so that the operation server can automatically match the relationship between the table beacon bell and the smart phone. For example, a smartphone can receive a signal from a store through a wireless communication technology of a WiFi or a Bluetooth installed in a specific space of a store, and a table beacon bell can transmit different BLE signals for each table beacon bell. In a smartphone, operations can be performed after matching a store signal and a BLE signal (possibly matching the device with the highest signal reception intensity).

The BLE signal broadcast on the table beacon bell can be received by the beacon AP, and the beacon AP can be transmitted to the operation server. The operation server can send a call request signal to one or more pre-set employee devices, Smart Watch.

In step 2, the customer can send an order based on the display information on the electronic menu board. It is desirable to understand that the order in this step means an order that can be ordered on the electronic menu board. In addition to the selectable order form on the electronic menu board, the order can be performed through an interface such as input of text or voice.

* The customer can receive various information related to the menu instead of simply selecting the menu within the menu in the electronic menu board. Devices that display an electronic menu board (either a tablet on a table or a customer's smartphone) may be provided with associated information. For example, in the case of a food order, nutrition information such as calories, menu information recommending ordering together, past order information, payment information, and the like can be displayed.

In step 3, the operation server can accurately specify the order based on the received BLE information and order information. For example, you can specify that you ordered a set of stake couples from table 3.

The operating server can send the order information to a device such as a store employee's smart watch, and the store employee's smart watch can receive the order information. Smart Watch, which is worn by store staff, can display whether a call request is made from a table beacon bell.

In step 4, a store employee who can provide a service for order information can be specified as the subject of the call, by having the accept input enter a smart watch.

In this process, the operation server can store the matching information between the customer and the store employee, and can transmit the call request signal to the smart watch of the same store employee when there is a subsequent call request. However, when it is determined that the corresponding service of the shop staff can be delayed for a predetermined time or more, the operation server can transmit a call request signal to the smart watch of the other store staff. This is because one-to-one matching between customers and store staff is possible, which can provide high-quality service to customers.

In step 5, the store staff who accepted the service can fetch the menu food ordered to the location of the customer requesting the call, tagging the table call bell of the customer's table and the smart staff of the store staff, It can be shown that the store employee is providing the corresponding service to the customer's request.

The operation server or the space management web server can measure a series of time from the customer's call request to the store employee's acceptance and moving to the location and tagging. The operation server can accumulate the relevant times and utilize it as statistical information of the response service.

FIG. 6 is a flowchart showing the flow of operation of each device in a calling process according to an embodiment of the present invention.

First, in step S601, the call bell 610 may include an input, and a call command signal may be received by the customer (or user) who desires to make a call within the store. The call bell 610 may send a BLE beacon signal to the AP 620 when a call command signal is received.

In step S602, the AP 620 may receive a BLE beacon signal from one or more paging bells 610 and perform wireless communication between the paging ring 610 and the AP 620, such as Bluetooth, WiFi, NFC, ZigBee, can do.

The AP 620 can transmit the received call signal to the operation server 630. [ The operation server 630 in the present invention may be a device for supporting smooth transmission / reception of information between the call bell, the beacon, and the smart watch 640 of the shop staff.

In step S603, the operation server 630 can specify, based on the call signal received from the AP 620, which call bell has been requested by the call bell. The BLE beacon signal transmitted at the call bell 610 may include information identifying the call bell 610.

In step S604, the operation server 630 may transmit a paging signal to one or more smart watches 640 connected to the operation server 630 after specifying which call bell has sent the paging request. For example, a particular restaurant serving server may send a call signal to one or more store serving servers' smart watches.

In step S605, the smart watch 640 can receive the call signal of the operation server 630, and the display unit of the smart watch 640 can display the corresponding call information. For example, information may be displayed that the employee is called from table 3 of the store.

The store serviceman, who is one of the wearers of the smart watch 640, may indicate his intention to respond to the call and may do so by entering acceptance information on the smart watch.

In step S606, the smart watch 640 may send a matching signal to the operation server 630 indicating that the store serviceman, who is a wearer of the smart watch 640, will answer the call.

In step S607, the operation server 630 may send a match acknowledgment signal to the smart watch 640 indicating which SmartWatch has been matched in the call request. The wearer of the smart watch 640 can recognize that the matching has been achieved by checking the matching confirmation information.

If acceptance information is received from the plurality of smartwatches 640 on the operation server 630, the operation server may determine which store employee to match with various criteria.

For example, a smart watch that first transmitted a matching signal to the operation server 630 may be matched. In this case, the operation server 630 may transmit a matching confirmation signal indicating that the smart watch is matched with the subordinate smart watch.

For example, even if a SmartWatch transmits a matching signal to a subordinate, the operation server 630 may match the SmartWatch if it is determined that the smartwatch is currently in an idle state. Even in this case, the operation server 630 may transmit a matching confirmation signal indicating that another smart watch is matched with the specific smart watch.

In step S608, the smart watch 640 may tag with the call ring 610. [ That is, the store employee wearing the smart watch 640 may move to the location of the call bell 610 and tagging with the call bell 610 to indicate that the move is complete. The tagging does not necessarily require physical contact, but it can perform the tagging operation by confirming that the proximity sensor is approaching within a certain distance range.

In step S609, the customer who has pressed the call bell 610 and the store employee who is the wearer of the smart watch 640 can face each other and can respond to customer requests. For example, a store employee can provide a response service for a customer's food order or special request.

The call bell 610 may perform feedback on the serving service to the AP 620 after tagging. For example, after the reception of a store employee, the call bell 610 may continuously transmit a BLE beacon signal to the AP, and the operation server 630 may determine, based on this information, how much time has elapsed since the last response time Can be statistically managed.

7 is a flowchart showing the flow of operation of each device in a calling process according to another embodiment of the present invention.

6, a description is given of a process in which a customer calls a store employee by pressing a call bell in FIG. 6, and in FIG. 7, a customer calls a store employee, I would like to explain the process by which customers can order what they want.

First, in step S701, the call bell 710 may include an input, and a call command signal may be received by the customer (or user) desiring to make a call in the store. The call bell 710 may send a BLE beacon signal to the AP 720 when a call command signal is received.

In step S702, the AP 720 may receive a BLE beacon signal from one or more paging rings 710 and perform wireless communication between the paging ring 710 and the AP 720, such as Bluetooth, WiFi, NFC, ZigBee, can do.

The AP 720 can transmit the received paging signal to the operation server 730. [ The operation server 730 in the present invention may be a device for supporting smooth transmission / reception of information between the call bell 710, the AP 720, and the smart watch 740 of the shop staff.

In step S703, the operation server 730 can specify, based on the call signal received from the AP 720, which call bell has made a call request. The BLE beacon signal transmitted at the call bell 710 may include information that can identify the call bell.

Accordingly, the operational server 730 may provide web ordering information to the smartphone 750 associated with the specified calling bell 710. The smartphone 750 in the present invention may be a store-owned device located in the same table or space as the call ring. In this case, the identification information of the call bell and the identification information of the smart phone are matched to the operation server in advance, and the web order information can be immediately provided to the smart phone.

The smartphone 750 in the present invention may not be a store-owned device but a customer-owned device that requested a call. In this case, the operation server 730 may be required to match the identification information of the call ring and the identification information of the customer.

The case where the information about the smartphone of the customer is pre-matched to the operation server may include various cases. First, the customer's smartphone and call-ring can perform pre-registration by performing direct wireless communication. For example, a BLE signal broadcast at a call bell can be received at the customer's smartphone as well as at the AP, and the customer can authenticate the call bell using a smartphone. After a session between the call ring and the customer's smartphone is established, the customer can proceed to the next step by calling the call ring.

Second, the customer's smartphone can input identification information of the call ring. For example, a unique identification number (e.g., ID number) of a call bell can be registered on the web, or a QR code can be photographed or input, or a call bell can be registered to a customer's smartphone through NFC tagging or the like .

When the identification information of the ringing bell is registered in the smartphone of the customer, the operation server can support the service on the premise that the customer is located in the corresponding table.

Third, the smart phone performs communication within a specific space, so that the operation server can automatically match the relationship between the call ring and the smart phone. For example, a smartphone can receive a signal of a corresponding store through a wireless communication technology of a Wi-Fi or a Bluetooth installed in a specific space of a store, and the calling bell can transmit different BLE signals for each calling bell. In a smartphone, operations can be performed after matching a store signal and a BLE signal (possibly matching the device with the highest signal reception intensity).

Fourth, the reservation information can be transmitted from the customer's smartphone to the operation server of the store in advance, and the operation server can match the customer's smartphone and the call bell in advance, thereby receiving the web order information directly from the customer's smartphone can do. For example, a customer can make a reservation in advance at a restaurant, can book a table at 3:00 pm, and a server at 7:00 pm? Table3? The customer's smartphone can be linked.

In step S704, on the smartphone 750, an electronic menu sheet may be displayed based on the web order information. The electronic menu plate can be a menu plate on the web, and in some cases, it can be a menu plate executed in a specific application program.

The user of the smart phone 750 can order the menu based on the information displayed on the electronic menu board. For example, a user may enter a food order called a stake couple set on smartphone 750. It is desirable to understand that the order in this step means an order that can be ordered on the electronic menu board. In addition to the selectable order form on the electronic menu board, the order can be performed through an interface such as input of text or voice.

In step S705, the smartphone 750 may transmit the received order information to the operation server 730. [

At step S706, the operational server 730 may send the order information to one or more smart watches 740. [ For example, the store's operations server 730 can send order information to the smart watch 740 worn by the serving staff of the restaurant. More specifically, it is possible to transmit information indicating that a menu of a stake couple set has been ordered from the third table.

In step S707, it can be displayed on the smart watch 740 that the order information has been received, which customer has made an order, and the store employee wearing the smart watch 740 can confirm the order.

In step S708, the store employee can transmit to the operation server 730, matching information indicating that he / she will serve as a representative for the order.

In step S709, the operation server 730 can match the customer and the store employee according to which smart watch transmits the matching information. After completing the matching, the operation server 730 transmits the matching confirmation information to another smart It can also be transmitted to watches. Matching information can be shared between customers and store employees by transmitting matching confirmation information not only to matched smart watches but also to other smart watches that are not matched, There is a beneficial effect in supporting the environment.

In step S710, the smart watch 740 may be tagged with the smartphone 750, which may be utilized as information indicating that the matched store employee is looking for and responding to the ordered customer.

After the tagging is completed, even if the call is completed, the BLE beacon signal can be continuously transmitted from the call ring to provide convenience to the customer. For example, after ten minutes from having a menu, shop staff can look for customers again, providing an environment that allows customers to check for their needs.

8 is a diagram illustrating a configuration of a paging system according to another embodiment of the present invention.

As shown in FIG. 8, the operation server can provide an additional service for the space management WEB server and the customer service. The operation server in the present invention may be a party that communicates with the call bell and the AP. In case of the space management WEB server, the operation server may be a server that manages service between the actual customer and the store staff.

In the case of the space management WEB server, various information can be transmitted to the client device based on the call information of the customer. The customer device may be a customer-owned device, or it may be a store-owned device located on the space in which the customer is located.

When the space management WEB server is able to identify the customer, the cumulative order history of the customer can be transmitted to the customer device so that the customer can make smooth ordering. In the case of a restaurant, a food menu can be recommended based on the popular food or the biometric information of the customer. Or history information that another customer has ordered, or time information that is expected before the food comes out.

The space management WEB server can send a signal to call store staff automatically to facilitate ordering if there is no order information for a certain period of time from the customer. In this case, the store staff can go directly to the customer's location to help ensure smooth ordering.

The space management WEB server can provide various contents to the customer device. For example, a customer can provide a TV video associated with an ordered menu. The customer can receive high-quality services based on the received content.

After the order is completed, the space management WEB server can provide the game contents to the customer device. It is possible to provide the game contents associated with the customer device after the order or provide the benefit to the game used by the customer so that the game contents can be performed in a time period until the actual response is performed.

In the present invention, the call bell and the smart phone are separately described. However, in the case where the BLE beacon signal transmission is possible in the smartphone, the call bell and the smart phone can be understood as a single device. For example, a calling bell and a smartphone (or possibly a tablet) installed in a restaurant store table can perform both calling and ordering requests as a single device.

The description sets forth the best mode of the invention, and is provided to illustrate the invention and to enable those skilled in the art to make and use the invention. The written description is not intended to limit the invention to the specific terminology presented.

Thus, while the present invention has been described in detail with reference to the above examples, those skilled in the art will be able to make adaptations, modifications, and variations on these examples without departing from the scope of the present invention. In other words, in order to achieve the intended effect of the present invention, all the functional blocks shown in the drawings are separately included or all the steps shown in the drawings are not necessarily followed in the order shown, It can be in the range.

610: Call Bell
620: AP
630: Operation server
640: Smart Watch

Claims (5)

One or more call bells in different tables positioned to match a specific space and transmitting a BLE (Bluetooth Low Energy) signal corresponding to the button input;
One or more employee devices located within the specific space;
One or more Access Points (APs) spaced apart from each other in the specific space and transmitting a BLE signal transmitted from the one or more call bells; And
A call bell that transmits the BLE signal among the one or more call bells based on the BLE signal received from the one or more APs, and transmits a call request signal including the position of the call bell that transmitted the BLE signal to the one or more And an operation server that transmits the BLE signal to the employee device, and the employee device that has received the acceptance information of the one or more employee devices matches the ringing bell that transmitted the BLE signal and completes the calling process,
The management server,
Sets an order to an employee device that transmitted the matching signal, matches an employee device in an idle state among the employee devices of the highest priority and subordinate to a calling ring that transmitted the BLE signal,
If the corresponding service of the matched employee device is delayed for a predetermined time or longer, the mobile terminal transmits a call request to the employee device matched with the call bell that transmitted the BLE signal if another BLE signal is received from the call transmitting the BLE signal, Send a call request to the devices,
When the matching of the call bell and the employee device is completed, matching confirmation information is transmitted to the at least one employee device to share matching information between the customer and the store employee to provide a customized service,
A time from the reception of the BLE signal until the completion of the calling process is measured to generate statistical information of the serving service,
The operation server collecting a BLE signal transmitted from the one or more call bells from the one or more APs to manage the elapsed time from the last response time for each call ring,
Wherein the at least one call-
Transmitting a BLE signal to the AP when call request information is received in the call bell,
Characterized in that it sends a BLE signal to the AP based on a predetermined transmission period irrespective of the call request information being received in the call bell.
One or more call bells in different tables positioned to match a specific space and transmitting a BLE (Bluetooth Low Energy) signal corresponding to the button input;
One or more employee devices located within the specific space;
One or more Access Points (APs) spaced apart from each other in the specific space and transmitting a BLE signal transmitted from the one or more call bells; And
A call bell that transmits the BLE signal among the one or more call bells based on the BLE signal received from the one or more APs, and transmits a call request signal including the position of the call bell that transmitted the BLE signal to the one or more And an operation server that transmits the BLE signal to the employee device, and the employee device that has received the acceptance information of the one or more employee devices matches the ringing bell that transmitted the BLE signal and completes the calling process,
The management server,
Sets an order to an employee device that transmitted the matching signal, matches an employee device in an idle state among the employee devices of the highest priority and subordinate to a calling ring that transmitted the BLE signal,
If the corresponding service of the matched employee device is delayed for a predetermined time or longer, the mobile terminal transmits a call request to the employee device matched with the call bell that transmitted the BLE signal if another BLE signal is received from the call transmitting the BLE signal, Send a call request to the devices,
When the matching of the call bell and the employee device is completed, matching confirmation information is transmitted to the at least one employee device to share matching information between the customer and the store employee to provide a customized service,
A time from the reception of the BLE signal until the completion of the calling process is measured to generate statistical information of the serving service,
The operation server collecting a BLE signal transmitted from the one or more call bells from the one or more APs to manage the elapsed time from the last response time for each call ring,
The BLE signal transmitted when the call request signal is received in the call ring differs from the BLE signal transmitted regardless of whether the call request information is received,
Wherein the BLE signal transmitted when the call request signal is received further comprises information indicating a call request.
One or more call bells in different tables positioned to match a specific space and transmitting a BLE (Bluetooth Low Energy) signal corresponding to the button input;
One or more employee devices located within the specific space;
One or more Access Points (APs) spaced apart from each other in the specific space and transmitting a BLE signal transmitted from the one or more call bells; And
A call bell that transmits the BLE signal among the one or more call bells based on the BLE signal received from the one or more APs, and transmits a call request signal including the position of the call bell that transmitted the BLE signal to the one or more And an operation server that transmits the BLE signal to the employee device, and the employee device that has received the acceptance information of the one or more employee devices matches the ringing bell that transmitted the BLE signal and completes the calling process,
The management server,
Sets an order to an employee device that transmitted the matching signal, matches an employee device in an idle state among the employee devices of the highest priority and subordinate to a calling ring that transmitted the BLE signal,
If the corresponding service of the matched employee device is delayed for a predetermined time or longer, the mobile terminal transmits a call request to the employee device matched with the call bell that transmitted the BLE signal if another BLE signal is received from the call transmitting the BLE signal, Send a call request to the devices,
When the matching of the call bell and the employee device is completed, matching confirmation information is transmitted to the at least one employee device to share matching information between the customer and the store employee to provide a customized service,
A time from the reception of the BLE signal until the completion of the calling process is measured to generate statistical information of the serving service,
The operation server collecting a BLE signal transmitted from the one or more call bells from the one or more APs to manage the elapsed time from the last response time for each call ring,
And matches one employee device with a ringing bell that transmitted the BLE signal when a plurality of acceptance information is received from the one or more employee devices.
One or more call bells in different tables positioned to match a specific space and transmitting a BLE (Bluetooth Low Energy) signal corresponding to the button input;
One or more employee devices located within the specific space;
One or more Access Points (APs) spaced apart from each other in the specific space and transmitting a BLE signal transmitted from the one or more call bells; And
A call bell that transmits the BLE signal among the one or more call bells based on the BLE signal received from the one or more APs, and transmits a call request signal including the position of the call bell that transmitted the BLE signal to the one or more And an operation server that transmits the BLE signal to the employee device, and the employee device that has received the acceptance information of the one or more employee devices matches the ringing bell that transmitted the BLE signal and completes the calling process,
The management server,
Sets an order to an employee device that transmitted the matching signal, matches an employee device in an idle state among the employee devices of the highest priority and subordinate to a calling ring that transmitted the BLE signal,
If the corresponding service of the matched employee device is delayed for a predetermined time or longer, the mobile terminal transmits a call request to the employee device matched with the call bell that transmitted the BLE signal if another BLE signal is received from the call transmitting the BLE signal, Send a call request to the devices,
When the matching of the call bell and the employee device is completed, matching confirmation information is transmitted to the at least one employee device to share matching information between the customer and the store employee to provide a customized service,
A time from the reception of the BLE signal until the completion of the calling process is measured to generate statistical information of the serving service,
The operation server collecting a BLE signal transmitted from the one or more call bells from the one or more APs to manage the elapsed time from the last response time for each call ring,
And matching the employee device corresponding to the highest priority acceptance information received from the acceptance information received for a predetermined period of time after transmitting the call request signal to the one or more employee devices with the ringing call bell transmitting the BLE signal Characterized by a calling system.
One or more call bells in different tables positioned to match a specific space and transmitting a BLE (Bluetooth Low Energy) signal corresponding to the button input;
One or more employee devices located within the specific space;
One or more Access Points (APs) spaced apart from each other in the specific space and transmitting a BLE signal transmitted from the one or more call bells;
A call bell that transmits the BLE signal among the one or more call bells based on the BLE signal received from the one or more APs, and transmits a call request signal including the position of the call bell that transmitted the BLE signal to the one or more An operation server that transmits the BLE signal to the employee device, and the employee device that has received the acceptance information of the at least one employee device matches the call bell that transmitted the BLE signal and completes the calling process; And
And a space management web server managing the tagging information between the one or more employee devices and the one or more call bells,
The management server,
Sets an order to an employee device that transmitted the matching signal, matches an employee device in an idle state among the employee devices of the highest priority and subordinate to a calling ring that transmitted the BLE signal,
If the corresponding service of the matched employee device is delayed for a predetermined time or longer, the mobile terminal transmits a call request to the employee device matched with the call bell that transmitted the BLE signal if another BLE signal is received from the call transmitting the BLE signal, Send a call request to the devices,
When the matching of the call bell and the employee device is completed, matching confirmation information is transmitted to the at least one employee device to share matching information between the customer and the store employee to provide a customized service,
A time from the reception of the BLE signal until the completion of the calling process is measured to generate statistical information of the serving service,
Wherein the operational server collects a BLE signal transmitted from the one or more call bells from the one or more APs to manage the elapsed time from the last response time for each call ring.

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